MIC Global is a full-stack micro-insurance provider, purpose-built to design and deliver embedded parametric micro-insurance solutions to platform companies. Our mission is to make insurance more accessible for new, emerging, and underserved risks using our MiIncome loss-of-income products, MiConnect, MiIdentity, Coverpoint technology, and more - backed by innovative underwriting capabilities as a Lloyd’s Coverholder and through our in-house reinsurer, MicRe.
We operate across 12+ countries, with our Global Operations Center in Bangalore supporting clients worldwide, including a leading global ride-hailing platform and a top international property rental marketplace. Our distributed teams across the UK, USA, and Asia collaborate to ensure that no one is beyond the reach of financial security.
Role Overview
As Lead – Product Support & IT Infrastructure, you will oversee the technology backbone that supports MIC Global’s products, data operations, and global business continuity. You will manage all aspects of IT infrastructure, system uptime, cybersecurity, and support operations ensuring that MIC’s platforms remain reliable, secure, and scalable.
This is a pivotal, hands-on leadership role, blending strategic oversight with operational execution. The ideal candidate combines strong technical expertise with a proactive, service-oriented mindset to support both internal teams and external partners.
Key Responsibilities
Infrastructure & Operations
- Oversee all IT infrastructure and operations, including database administration, hosting environments, and production systems.
- Ensure system reliability, uptime, and performance across global deployments.
- Align IT operations with Agile development cycles and product release plans.
- Manage the IT service desk (MiTracker), ensuring timely and high-quality resolution of incidents.
- Drive continuous improvement in monitoring, alerting, and automation processes.
- Lead the development, testing, and maintenance of Disaster Recovery (DR) and Business Continuity Plans (BCP).
- Manage vendor relationships, IT budgets, and monthly cost reporting.
Security & Compliance
- Lead cybersecurity efforts across the organization, developing and implementing comprehensive information security strategies.
- Monitor, respond to, and mitigate security incidents in a timely manner.
- Maintain compliance with industry standards and data protection regulations (e.g., SOC 2, GDPR, ISO27001).
- Prepare regular reports on security incidents, IT costs, and system performance for review with the Head of Technology.
Team & Process Management
- Deliver exceptional customer service by ensuring internal and external technology users are supported effectively.
- Implement strategies to ensure business continuity during absences — including defined backup responsibilities and robust process documentation.
- Promote knowledge sharing and operational excellence across Product Support and IT teams.
- Build and maintain a culture of accountability, responsiveness, and cross-team collaboration.
Required Qualifications
- Azure administration experience and qualifications, such as Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert.
- Strong SQL Server DBA capabilities and experience, including performance tuning, high availability configurations, and certifications like Microsoft Certified: Azure Database Administrator Associate.
- 8+ years of experience in IT infrastructure management, DevOps, or IT operations, essential to be within Product focused companies; fintech, insurtech, or SaaS environments.
- Proven experience leading service desk or technical support functions in a 24/7 uptime environment.
- Deep understanding of cloud infrastructure (AWS/Azure/GCP), database administration, and monitoring tools (e.g., Grafana, Datadog, CloudWatch).
- Hands-on experience with security frameworks, incident response, and business continuity planning.
- Strong analytical, problem-solving, and communication skills, with the ability to work cross-functionally.
- Demonstrated leadership in managing teams and implementing scalable IT systems and processes.
Benefits
- 33 days of paid holiday
- Competitive compensation well above market average
- Work in a high-growth, high-impact environment with passionate, talented peers
- Clear path for personal growth and leadership development.
Shubham Vishwakarma
Full Stack Developer - Averlon
About MIC Global
About
MIC Global is a full-stack digital micro-insurance company on a mission to protect individuals from short-term income loss, anywhere in the world. We focus on embedded parametric micro-insurance solutions designed for micro-entrepreneurs, gig workers, and everyday earners whose financial stability can be disrupted by unexpected events. Our approach delivers simple, relevant, and instant protection—helping people stay on their feet when life takes money out of their pocket.
Through our MiIncome digital reinsurance platform, we partner with platform companies, insurers, and brokers to embed tailored insurance products directly into the ecosystems where people live and work. Backed by underwriting capacity from Lloyd’s Syndicate 5183 and MIC Re in Anguilla, we enable global partners to launch scalable micro-insurance programs that address real, underserved needs. MIC Global is redefining insurance by making it accessible, embedded, and truly fit for the modern workforce.
Candid answers by the company
MIC Global provides embedded micro-insurance that instantly supports people when unexpected events cause short-term income loss.
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