Engineering Manager

Customer Support Executive

We are looking for dynamic and experienced customer support that can help our customers with their day-to-day support related issues. We are looking for person with at least 2 Years of experience and have hands on experience with Chat and Ticketing system.

We are looking for person with following knowledge:

• Good command over English
• Basic Computer working knowledge
• Customer Support Knowledge
• Some knowledge about Web Sites
• Basic knowledge about ecommerce

Nice to have

• Working knowledge of Chat and Ticketing System
• Any other language would be added advantage
• Positive and helping Attitude

Key Responsibility:

• Manage large amounts of chats and Tickets
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer information with vendors.
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements:

• Proven customer support experience or experience as a client service representative at least 2 year experience
• Strong typing skills, active Listening skill and fluency in English Language.
• Familiarity with Ticketing/Chat systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, priorities, and manage time effectively
• Bachelors degree and throughout English Medium
• Willing to work in Shifts

Benefits:

• Great environment with work/life balance
• 5 Days working (Rotational shifts)
• Best package in the industry
• Great technical guidance to expand your career/professional knowledge
• Referral Bonus

Job Location: Ahmedabad, Gujarat, India.

For more details go through our website: https://positiwise.com/

Intro

We are OMP, a game changer that optimizes supply chains of the world’s leading companies with our very own smart software and services.

Are you a committed bug-hunter who gets a kick out of uncovering those hard-to-find flaws? Are you passionate about improving the quality of software by breaking down what other team members build? And do you have an inquisitive mind that enjoys keeping up with rapidly changing technologies?

Well, we have the job for you! Read on to learn more.

Profile

• A bachelor's or master’s degree or similar by experience in the field of supply chain solutions.
• At least 6 years of experience in a software testing role that included testing methodologies, tools, and processes, and writing clear, concise, and comprehensive test plans and test cases.
• A solid technical IT background.
• A passion for improving the quality of software products.
• The ability to work in a structured way and follow procedures, while simultaneously keeping a clear overview at all times.
• An eagerness to learn combined with resilience to time pressure.
• The ability to work independently and a willingness to proactively improve the efficiency of testing.

Job Description 

As a Quality Assurance Test Engineer, you define comprehensive, detailed, and well-structured test scenarios and cases. You write functional and technical design documents according to quality assurance testing methodologies.

You are responsible for:

• Designing, developing, and executing automation scripts using different tools and languages, to perform web API, UI, load tests, and continuous integration testing.
• Accurately estimating the priority level and difficulty of the required testing and planning accordingly.
• Continuously optimizing and extending our test environments.
• Tracking bugs and documenting your actions, while continuously communicating with all parties involved such as software engineers, project managers, and consultants.

Bonus Points (Profile)

• Working experience with web applications and continuous integration testing (Docker, Jenkins, Git).
• A certificate in software testing (ISTQB).

Soft Skills

• Problem solving
• Communication
• Teamwork
• Pragmatic
• Passionate

Hard Skills

• Automation testing
• JavaScript or Python
• Oracle / SQL
• Git / Jenkins
• REST API

ROLE
Associate Product Manager

WHY SHOULD YOU JOIN US?
At Vidyakul, you will have the opportunity to impact 60 million state board students’ lives by growing India’s first truly vernacular e-learning platform for 9-12 class state board students.

WHO ARE WE and WHAT IS OUR MISSION?
● Vidyakul is a pre-Series A funded EdTech startup based out of Gurgaon, that is truly democratizing education for the masses.
● Our Investors:
○ We Founder Circle - Backed marquee brands such as BluSmart & Zypp Electric
○ JITO Angel Network - Backed Finance Peer, largest lender of EdTech
○ Dholakia Ventures - Backed by the Diamond King of Surat
● Our Founders:
○ Tarun Saini - 3X founder, 8 years experience in Sales & Marketing
○ Raman Garg - 3X founder, 7 years experience in Ecommerce and Tech
● We are bridging the gap between the villages and quality education at an affordable cost.
● We are growing fast (3X Q-o-Q) and wish for you to be part of this rocketship!

WHAT IS THE ROLE?
About the Role: This role requires someone who would:

- Be responsible for creating and delivering on the product roadmap - Interface with design, engineering, business and growth teams and drive the desired outcome
- Understand user behaviour and champion consumers needs and strive to deliver the absolute best consumer experience

- Grow product adoption and key app metrics

Expectations/Requirements:

- A passionate APM / Senior Product Associate with 3+ years of experience in Product Management

- Someone with an entrepreneurial mindset who enjoys taking end-to-end ownership of the product and work across stakeholders to achieve the desired objectives for the product

- A keen eye for understanding the end user and creating product-led solutions to bridge user need gaps

- Strong analytical skills, ability to define KPIs, KPI dashboards and success metrics.

- Prioritization: The PM should be able to carry out effective prioritization of user stories balancing between user experiences, business requirements, tech debts and resourcing. Superpowers/ Skills that will help you succeed in this role:

- Love for simplifying - Knowledge of product development processes - Being a leader and an inspiration to your entire team - Ability to take internal and external stakeholders along

• Ensuring timely bill submission to assigned client by direct visit/help of subordinate
• Customer rate master updating in the system (Zero Deviation)
• Understanding of E-Invoicing and process
• GST Reconciliation wherever required
• Controlling over 60+, 90+, and 180+ days outstanding
• Timely posting of payment and debtors ledger
• Maintaining the assigned customer base
• Age debit/ credit note analysis and timely sharing the outcome with management, along with corrective action plan
• Visiting the customer and branch coordination

Desired Candidate Profile

• Basic understanding of accounts, Credit Control, Billing, Collection, Credit/ Debit Note, Age Debt and DSO analysis, major customer bill submission/ issue resolution/ payment follow up, customer ledger eeconciliation, Contract Commercial Management /Customer rate master Update/GST
• Good communication and negotiation skills
• Good in coordination    

Thingworx Developer/Sr Developer

Required experience range between 3-6 years.

· Thingworx Navigate experience desired

· Languages - Java, JavaScript & CSS

· Experience in Core Java, Java collections & Oops Concept

· Databases – MySQL, MS-SQL

· Having good working knowledge with XML, JSON.

· Design and Application development using Thingworx version - (8.2,8.5,9.X)

· ThingWorx service creation using JavaScript

· Develop ThingWorx extension using Java

· ThingWorx service creation using Java Extension

· ThingWorx mashups design and development

· Data storage in ThingWorx - Stream/Value Stream/Data Tables

· Integration with source/target system using REST API, data Files.

· Familiar with Agile Methodologies (SCRUM)

· Thingworx Integration with 3rd apps preferred and will be added advantage

DeepSource is working on building tools that help developers ship good code. There are over 40 million developers in the world, and all of them write and review code in some form. There’s a massive opportunity to impact how software is built right from where the code is written using automation and intelligence, that not only improves developer productivity but also increases software’s robustness.

The Language Engineering team works on the source code analyzers, including both programming languages and configuration-as-code systems. As a member of the Language Engineering team, you will work on building the best, most comprehensive, Python analyzer in the world. You will add new rules and Autofixes for finding more issues with code and automatically fixing them. You will be involved with the Python community to understand the problems with static analysis tools in the ecosystem.

• Identify bad code practices in Python and write new analyzers to detect them.

• Improve the coverage of automatically fixable issues.

• Ensure fewer false positives are reported by the analyzer.

• Work on the internal tools that support analysis runtimes.

• Contribute to open-source static analysis tools.

• Strong foundational knowledge in Computer Science.

• At least 2 years of professional software development experience in Python.

• Understanding of the nuances of execution of the source code (AST, data flow graphs, etc).

• Familiarity with Python best practices followed in the industry.

• Native experience with Linux/Unix environment.

• A focus on delivering high-quality code through strong testing practices.

We offer competitive compensation with meaningful stock options, a generous vacation policy, and a workstation of your choice, to name a few of the perks.

1. Data Steward :

Data Steward will collaborate and work closely within the group software engineering and business division. Data Steward has overall accountability for the group's / Divisions overall data and reporting posture by responsibly managing data assets, data lineage, and data access, supporting sound data analysis. This role requires focus on data strategy, execution, and support for projects, programs, application enhancements, and production data fixes. Makes well-thought-out decisions on complex or ambiguous data issues and establishes the data stewardship and information management strategy and direction for the group. Effectively communicates to individuals at various levels of the technical and business communities. This individual will become part of the corporate Data Quality and Data management/entity resolution team supporting various systems across the board.

Primary Responsibilities:

• Responsible for data quality and data accuracy across all group/division delivery initiatives.
• Responsible for data analysis, data profiling, data modeling, and data mapping capabilities.
• Responsible for reviewing and governing data queries and DML.
• Accountable for the assessment, delivery, quality, accuracy, and tracking of any production data fixes.
• Accountable for the performance, quality, and alignment to requirements for all data query design and development.
• Responsible for defining standards and best practices for data analysis, modeling, and queries.
• Responsible for understanding end-to-end data flows and identifying data dependencies in support of delivery, release, and change management.
• Responsible for the development and maintenance of an enterprise data dictionary that is aligned to data assets and the business glossary for the group responsible for the definition and maintenance of the group's data landscape including overlays with the technology landscape, end-to-end data flow/transformations, and data lineage.
• Responsible for rationalizing the group's reporting posture through the definition and maintenance of a reporting strategy and roadmap.
• Partners with the data governance team to ensure data solutions adhere to the organization’s data principles and guidelines.
• Owns group's data assets including reports, data warehouse, etc.
• Understand customer business use cases and be able to translate them to technical specifications and vision on how to implement a solution.
• Accountable for defining the performance tuning needs for all group data assets and managing the implementation of those requirements within the context of group initiatives as well as steady-state production.
• Partners with others in test data management and masking strategies and the creation of a reusable test data repository.
• Responsible for solving data-related issues and communicating resolutions with other solution domains.
• Actively and consistently support all efforts to simplify and enhance the Clinical Trial Predication use cases.
• Apply knowledge in analytic and statistical algorithms to help customers explore methods to improve their business.
• Contribute toward analytical research projects through all stages including concept formulation, determination of appropriate statistical methodology, data manipulation, research evaluation, and final research report.
• Visualize and report data findings creatively in a variety of visual formats that appropriately provide insight to the stakeholders.
• Achieve defined project goals within customer deadlines; proactively communicate status and escalate issues as needed.

Additional Responsibilities:

• Strong understanding of the Software Development Life Cycle (SDLC) with Agile Methodologies
• Knowledge and understanding of industry-standard/best practices requirements gathering methodologies.
• Knowledge and understanding of Information Technology systems and software development.
• Experience with data modeling and test data management tools.
• Experience in the data integration project • Good problem solving & decision-making skills.
• Good communication skills within the team, site, and with the customer

Knowledge, Skills and Abilities

• Technical expertise in data architecture principles and design aspects of various DBMS and reporting concepts.
• Solid understanding of key DBMS platforms like SQL Server, Azure SQL
• Results-oriented, diligent, and works with a sense of urgency. Assertive, responsible for his/her own work (self-directed), have a strong affinity for defining work in deliverables, and be willing to commit to deadlines.
• Experience in MDM tools like MS DQ, SAS DM Studio, Tamr, Profisee, Reltio etc.
• Experience in Report and Dashboard development
• Statistical and Machine Learning models
• Python (sklearn, numpy, pandas, genism)
• Nice to Have:
• 1yr of ETL experience
• Natural Language Processing
• Neural networks and Deep learning
• xperience in keras,tensorflow,spacy, nltk, LightGBM python library

Interaction :  Frequently interacts with subordinate supervisors.

Education : Bachelor’s degree, preferably in Computer Science, B.E or other quantitative field related to the area of assignment. Professional certification related to the area of assignment may be required

Experience :  7 years of Pharmaceutical /Biotech/life sciences experience, 5 years of Clinical Trials experience and knowledge, Excellent Documentation, Communication, and Presentation Skills including PowerPoint

• Develop detailed technical analysis and design specifications based on user stories.
• Collaborate heavily with fellow developers, designers, and analysts to solve problems.
• End-to-End Design and Development of cloud applications utilizing Service Fabric / Web API
• Develop complete front-end stack of projects using HTML/CSS and TypeScript with Angular.
• Integrate front-end UI with back-end services.
• Debug cross-browser compatibility issues.
• Ensure responsive implementation.

Critical Competencies / Leadership Anchors

• Builds strong commitment and promotes open dialogue.
• Defines success in terms of the entire team.
• Is action-oriented and has a strong sense of urgency.
• Uses logic and rigorous problem-solving skills to resolve difficult problems and drive effective solutions.
• Relentlessly customer-focused and dedicated to exceeding expectations of internal and external customers.
• Drives innovation to bring creative ideas to market.

Requirements

• Bachelor’s degree in computer science, engineering, or equivalent.
• 4+ years of experience developing dynamic, highly interactive user interfaces for the web.
• 4+ years of proven development experience using .NET/C# with a focus on Web API cloud applications
• 4 years experience with RESTful Web API and JSON
• Strong hands-on development with Single Page Applications with at least one year of experience focused on Angular Development
• Disciplined approach to testing and quality assurance.
• Experience with Git, Redux, Typescript, and Angular Material.
• Demonstrated ability to produce technical design documentation for assigned features and user stories.
• Strong drive to learn and produce beautiful code

Play an active role to support the operations to ensure growth of the company
Maintain MIS for Campaigns
Handle data on funds transfered
Generate reports as required.
Provide end to end solutions to customers from Social media leads
Coordinate with internal departments for Finance & Tech support.
Facilitate smooth functioning of fundraisers & campaigns
Work effectively & actively in a team.