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ServiceNow Implementation
ServiceNow Implementation
Ekloud INC's logo

ServiceNow Implementation

ashwini rathod's profile picture
Posted by ashwini rathod
7 - 25 yrs
₹10L - ₹30L / yr
INDIA
Skills
CSM
ServiceNow
RESTful APIs
DevOps
CSA
CMDB

Proper Job Description

A Senior CSM ServiceNow Implementer position, requiring a technical background with experience in Customer Service Management (CSM). Applicants should have 7–10 years of IT experience, including at least 5 years in ServiceNow development and a minimum of 2 years focused on CSM implementations. This role involves delivering enterprise-level solutions within an Agile framework.


Responsibilities include configuring and customizing features within the ServiceNow CSM module, such as case management, transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.


The role also requires designing and implementing integrations with internal and external systems using REST and SOAP APIs. Experience working with IntegrationHub and MID Server is essential.


The candidate will develop scalable, maintainable solutions following ServiceNow best practices and organizational DevOps guidelines, utilizing up-to-date platform features to maintain code quality.


Collaboration with architects, product owners, and QA teams is expected throughout the delivery cycle. The candidate may also provide technical guidance and mentorship to junior developers to support consistency and standards adherence.


Experience

o 7–10 years of overall IT/software development experience


o Minimum 5 years of ServiceNow development experience


o At least 2 years of experience delivering CSM implementations projects


Technical Skills

o Configuring and customizing features within the ServiceNow CSM module


o Transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.


o Strong expertise in building and consuming REST and SOAP APIs


o Experience working with Integration Hub and MID Server


o Deep understanding of ServiceNow root models, including CMDB, case tables, and SLAs


o Familiar with ServiceNow Agent Workspace, Virtual Agent, and Configurable Workflows


Certifications (Mandatory)

o Certified System Administrator (CSA)


o Certified Implementation Specialist – CSM


Soft Skills

o Strong analytical and problem-solving skills


o Effective communication and stakeholder engagement abilities


o Ability to work independently and deliver in a fast-paced environment


 


Location and Flexible locations: PAN India (Any CG Location)

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Ekloud INC

Founded :
2022
Type :
Services
Size :
20-100
Stage :
Profitable

About

N/A

Company social profiles

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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