
Proper Job Description
A Senior CSM ServiceNow Implementer position, requiring a technical background with experience in Customer Service Management (CSM). Applicants should have 7–10 years of IT experience, including at least 5 years in ServiceNow development and a minimum of 2 years focused on CSM implementations. This role involves delivering enterprise-level solutions within an Agile framework.
Responsibilities include configuring and customizing features within the ServiceNow CSM module, such as case management, transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.
The role also requires designing and implementing integrations with internal and external systems using REST and SOAP APIs. Experience working with IntegrationHub and MID Server is essential.
The candidate will develop scalable, maintainable solutions following ServiceNow best practices and organizational DevOps guidelines, utilizing up-to-date platform features to maintain code quality.
Collaboration with architects, product owners, and QA teams is expected throughout the delivery cycle. The candidate may also provide technical guidance and mentorship to junior developers to support consistency and standards adherence.
Experience
o 7–10 years of overall IT/software development experience
o Minimum 5 years of ServiceNow development experience
o At least 2 years of experience delivering CSM implementations projects
Technical Skills
o Configuring and customizing features within the ServiceNow CSM module
o Transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.
o Strong expertise in building and consuming REST and SOAP APIs
o Experience working with Integration Hub and MID Server
o Deep understanding of ServiceNow root models, including CMDB, case tables, and SLAs
o Familiar with ServiceNow Agent Workspace, Virtual Agent, and Configurable Workflows
Certifications (Mandatory)
o Certified System Administrator (CSA)
o Certified Implementation Specialist – CSM
Soft Skills
o Strong analytical and problem-solving skills
o Effective communication and stakeholder engagement abilities
o Ability to work independently and deliver in a fast-paced environment
Location and Flexible locations: PAN India (Any CG Location)

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About Siloho:
SILOHO began its journey as a comprehensive home furnishing brand and today has transformed into a one-stop solution for all your home furnishing requirements.
SILOHO is the brainchild of Shan Gehlot and Pranshu Sharma, both Engineers and Graduates of the Indian Institute of Technology, Bombay. With extensive experience in technology, real estate, and home furnishings, the partners at SILOHO employ razor-edge technology to help clients envision and furnish interior designs of their ideal homes within a cost-effective budget.
We have a strong team of heads and hearts, working tirelessly to design homes that reflect our client's personalities. We have also expanded our scope of service with affordable interior designs, customized visualization with 3D software along with a full package with tailored costs, and administering the hand-over process for a smooth transition.
About The Job
We're seeking a skilled project management specialist to conduct modular focused residential interior fit-out projects in partnership with the design and site delivery teams.
4 Tier Essential Responsibilities:
Administrative:
- You will coordinate communication and foster collaboration between all the stakeholders of the assigned project.
- You will also work closely with the design team, production operations team, logistics team, and installers to ensure a high standard of execution and customer experience.
Project Management:
- You will be accountable for project deliveries, and managing the overall building of interior projects assigned.
- You will help in defining and implementing criteria for quality, cost control, and timely management of the projects in the region.
- You will be liable for guiding and managing coordination with the vendors and business partners throughout the project lifecycle.
Execution:
- Coordinating with the design professionals, consultants, and clients while successfully directing the Site Supervisors, Estimator, and other construction-related personnel in planning, coordinating, and safely completing the work by the contract documents schedule, and budget.
- You will ensure that the designated projects are completed within the timetable while satisfying client needs, quality parameters, and design guidelines.
- You will also serve as the point of contact for escalations between the Client (or his representative) & Siloho, as and when required, and ensure that the projects are delivered on time within Siloho quality standards.
Reporting:
- You will appoint and qualify formal reporting arrangements on project progress for the Clients and Company.
Desired Skills & Qualifications:
Graduate with minimum 3 years of Core interior industry experience in Fit Out works.
Desired Industries
Architecture and Planning, Design Services, Construction, and Real Estate
General Skill Sets
- Fierce attention to detail and no-compromise attitude towards quality.
- Understanding of individual trades and subcontractors appropriate to interior fit-outs
- Process-driven project management professional with quick problem-solving skills
- Exceptional interpersonal and multitasking skills to confront clients, vendors, and internal teams.
- Entrepreneurial passion & ownership.
- Ability to break down complex ideas and convey them efficiently
- Proficiency in MS Word/Google Docs, Excel/Google Sheets.
Your Qualifications:
7 to 12 years of experience with majority as Java engineer
Strong hands on experience on building application using technologies Java, Spring, Hibernate, Maven/Gradle.
Experience in building Micro Services using Spring Boot / Go.
Strong knowledge and experience with SQL queries and databases like Postgre SQL/Oracle.
Strong knowledge and experience on Platform components such as Docker, Kubernetes and Service Mesh (Istio).
Good knowledge of scripting languages (preferably Python and Bash)
Familiarity with CI/CD environment (Jenkins).
Experience on Observability stack such as ELK Stack, Prometheus & Grafana would be added advantage.
Should have experience on Active MQ based async queuing system design and deployment.
Strong experience of system design and implementation of end-to-end integrated systems.
Familiarity with Hazelcast and Zk Solution would be a plus.
Strong skills to write technical design documentation.
Experience of leading a team as tech lead.
Ability to work effectively in a team environment as well as independently.
Good communication skills with tech/non-tech people.
What You'll Do:
Assigned to software development projects and/or system enhancements as tech lead.
Be engaged in a whole process of development project (requirements analysis, design, implementation, testing/verification, deployment, operation/maintenance).
Work closely with project manager and other engineers. Some of them are in different locations such as Japan and Singapore.
Always improve the design quality, code quality, testing quality and system quality spontaneously. In addition, create such a culture in our team.
Understand business needs and user behavior and develop solutions to those needs.
Develop and maintain a deep understanding of our systems and propose system improvements.
Guide and support less-experienced members as mentor and role model to improve the team productivity and achieve team’s goals together.
Better to Have:
Familiarity with Telecom Service Provider’s Billing Ecosystem/BSS Systems.
Familiarity with and experience on Cloud Native Technologies.
Familiarity with Agile Software development process.
Familiarity with and experience on Linux/Unix environment
Work experience with a remote team
Familiarity with Atlassian tools (JIRA, Confluence, HipChat)
Familiarity with source control system (Gitlab, SVN, etc.)
OUR COMMITMENT TO YOU:
You'll benefit from our network of global communities and collaborative culture that will help you build technical and functional skills and capabilities. And because we serve more than 28 countries industries globally, you'll have the opportunity to develop valuable industry-specific expertise.
The scale of our capabilities and client engagements and the unique way we innovate, operate and deliver value will give you the opportunity to deepen your existing skills even as you help create the latest technology trends. You'll have access to leading-edge technology.
Employee Engagement
Organising Event
Human Resource management
Min experience 1 year
This wellness platform is revolutionising primary health and wellness in India.
What you will do:
- Performing research on current benchmark trends and audience preferences
- Setting specific objectives and reporting on ROI
- Generating, editing, publishing and sharing engaging content daily (e.g. original text, photos, videos and news)
- Monitoring SEO and web traffic metrics
- Collaborating with other teams, like marketing, sales and customer service to ensure brand consistency
- Communicating with followers, responding to queries in a timely manner and monitoring customer reviews
- Overseeing social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout)
- Suggesting and implementing new features to develop brand awareness, like promotions and competitions
- Staying up-to-date with current technologies and trends in social media, design tools and applications
Desired Candidate Profile
What you need to have:- Proven work experience as a Social Media Manager for a minimum of 3 years
- Hands on experience in content management
- Excellent copywriting skills
- Ability to deliver creative content (text, image and video)
- Solid knowledge of SEO, keyword research and Google Analytics
- Knowledge of online marketing channels
- Familiarity with web design
- Excellent communication skills
- Analytical and multitasking skills








