ServiceNow Implementation

Senior Developer - CSM/SPM

Work Location: Gurgaon

Experience: 5–8 Years (Mid to Senior Level)

Job Description

We are looking for a skilled ServiceNow Service Owner with strong hands-on experience in SPM (Strategic Portfolio Management) or Customer Service Management (CSM) to support enterprise-level implementations. The role involves process understanding and cross-functional team collaboration to deliver optimized ServiceNow CSM solution aligned with client needs.

Key Responsibilities

Must Have:

1. Develop and implement solutions on the ServiceNow platform, specifically within SPM/CSM module.
2. Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and other scripting tools.
3. Write server-side and client-side scripts for CSM applications and enhancements.
4. Design and build integrations with third-party systems using REST and SOAP APIs including transforming data and building inbound/outbound interfaces.
5. Collaborate with stakeholders to gather requirements and translate them into technical solutions.
6. Conduct code reviews, troubleshooting issues, and implement best practices for secure and scalable development.
7. Proficiency in building automation using Flow Designer and Integration Hub.

Service Owner - SPM 

Work Location: Gurgaon 

Experience: 6–10 Years (Mid to Senior Level) 

Job Description 

We are looking for a skilled ServiceNow Service Owner with strong hands-on experience in Strategic Portfolio Management (SPM) to support enterprise-level implementations. The role involves process understanding and cross-functional team collaboration to deliver optimized ServiceNow SPM solution aligned with client needs. 

Key Responsibilities 

Must Have: 

Experience on Demand Management, Project Management, Program Management, Portfolio Management, Resource Management, Time Management, and Strategic Planning capabilities. 

Experience in Solution Designing and collaborating with stakeholders to understand business requirements and design SPM solutions within the ServiceNow platform. 

Experience in Configuring ServiceNow SPM modules, workflows, forms, and user interfaces to align with project and portfolio management processes and requirements. 

Experience in Integrating ServiceNow SPM with other systems e.g. CRM or ERP or third-party service providers. 

Experience in developing and implementing workflows to automate project and portfolio management processes in SPM Module. 

Support enhancements to project, demand, resource, financial, and portfolio processes. 

Reporting and Analytics: 

Support portfolio, project, resource, demand, and financial reporting requirements.  

Configuring dashboards, reports, and analytics within ServiceNow to provide insights into customer service performance, trends, and areas for improvement. 

Experience in designing intuitive and user-friendly interfaces for project and resource managers, and end-users to enhance their experience and productivity within the ServiceNow platform. 

Hands on knowledge on Business Rules, Script Includes, Client Scripts, UI Policies. 

Hands on experience on Workspaces and its configurations. 

Experience in communication, documentation, and business stakeholder management. 

Good to Have: 

• Experience with REST/SOAP API integrations, including transforming data and building inbound/outbound interfaces. 
• Scripting experience in Glide API. 
• UI Builder development experience. 
• Proficiency in building automation using Flow Designer and Integration Hub. 

Position: Service Now Developer( Third party risk Management TPRM/GRC)

Experience: 5 to 9 Years

Location: Gurugram

Work Mode: Hybrid( 2-3 Days)

Notice Period: Serving/Immediate (November Joiners)

Job Description – ServiceNow Developer (TPRM)

We are seeking an experienced ServiceNow Developer with strong TPRM (Third-Party Risk Management) experience to design, develop, enhance and support ServiceNow solutions.

The candidate will be responsible for developing and supporting TPRM-related workflows and the TCRM Challenge Tracker scoped application, along with ITSM processes and enterprise integrations.

Key Responsibilities:

• Develop, configure and enhance ServiceNow TPRM workflows covering third-party assessments, due diligence, risk reviews, approvals and closure activities.
• Support and enhance the TCRM Challenge Tracker scoped application.
• Develop ServiceNow components including Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions and Flow Designer workflows.
• Build and support REST/SOAP integrations and enterprise system interfaces.
• Configure ACLs, roles, groups and security controls to ensure platform compliance.
• Troubleshoot issues, perform root cause analysis and provide production support.
• Collaborate with business stakeholders, architects, BSAs and testing teams to deliver scalable solutions.
• Support agile delivery, testing, deployments and technical documentation.

Required Skills:

• 4–8 years of hands-on ServiceNow development and administration experience.
• Strong JavaScript and ServiceNow scripting skills.
• Hands-on experience with Business Rules, Client Scripts, Script Includes, Flow Designer, Workflows, ACLs and Service Catalog.
• Strong understanding and experience of TPRM processes and workflows.
• Experience with REST/SOAP integrations, JSON and XML.
• Knowledge of ITSM, ITIL, Agile/Scrum and ServiceNow platform architecture.
• Strong troubleshooting, communication and stakeholder management skills.

Preferred Skills:

• ServiceNow CSA/CAD certification.
• Experience with ServiceNow GRC/IRM, TPRM and custom scoped applications.
• Experience supporting TCRM Challenge Tracker or similar risk management applications.

Job Title: Senior Fullstack Engineer – ServiceNow

Company: Cloud Sara Technologies Pvt. Ltd.

Experience: 8–12 Years

Location: Bangalore, Hyderabad, Chennai, Mumbai, Ahmedabad

Work Mode: Hybrid – 2 days work from office mandatory

Employment Type: Contract – 6 Months

Notice Period: Immediate Joiners Only

Shift: 1:00 PM – 11:00 PM IST

Interview Process: L1 in-person interview is mandatory

Job Description

We are looking for an experienced Senior Fullstack Engineer with strong hands-on ServiceNow development expertise, QA automation capabilities, and general full-stack development skills.

The candidate will handle ServiceNow integration defects, production troubleshooting, automated testing, release management, and internal application maintenance.

Key Responsibilities

• Handle L2 support tickets, escalations, and ServiceNow integration issues.
• Resolve L3 defects involving ServiceNow ITSM/CMDB, Flow Designer, Scripted REST APIs, Business Rules, GlideRecord, and server-side scripting.
• Perform root-cause analysis for production incidents and integration issues.
• Review code and contribute to full-stack development and maintenance.
• Develop and maintain automated tests using Python and Playwright.
• Validate APIs using Postman and data using SQL.
• Manage test cases in Qase and integrate automated tests into CI/CD pipelines.
• Maintain release documentation, Update Sets, XML exports, and release processes.
• Support customer technical escalations and distributed-system debugging.
• Use AI-assisted development and QA tools to improve productivity.

Mandatory Skills

• 6+ years of hands-on ServiceNow development experience.
• ServiceNow ITSM, CMDB, Flow Designer, Scripted REST APIs, Business Rules, GlideRecord, and server-side scripting.
• OAuth2-based integrations and troubleshooting across systems.
• Python and Playwright test automation.
• API testing using Postman and SQL validation.
• React, TypeScript, and API-driven backend development.
• GitHub, CI/CD, and ServiceNow deployment tools.
• Experience with AI-assisted QA tools such as Claude or Codex.

Preferred Skills

• ServiceNow CSA or CIS certifications.
• GitHub Actions and release management experience.
• Semantic versioning and changelog management.
• Customer-facing production support and on-call experience.

Important Conditions

• Immediate joiners only.
• Hybrid work with 2 days in office mandatory.
• Must be available for the 1 PM–11 PM IST shift.
• Must attend the L1 interview in person.
• Six-month contract engagement.

🚨 Hiring: Senior Fullstack Engineer – ServiceNow

Experience: 8–12 Years

Location: Bangalore | Hyderabad | Chennai | Mumbai | Ahmedabad

Work Mode: Hybrid – 2 Days Work From Office Mandatory

Contract: 6 Months

Notice Period: Immediate Joiners Preferred

Shift: 1 PM – 11 PM IST

L1 Interview: In-person Mandatory

🔹 Role Summary

We are looking for a versatile Senior Fullstack Engineer with strong ServiceNow platform development, QA automation, and full-stack skills.

The role involves ServiceNow integration defect resolution, production triage, development, automated testing, release management, and general full-stack maintenance.

🔹 Key Responsibilities

Support / Triage / Defects

• Handle L2 support and escalation tickets.
• Troubleshoot ServiceNow platform and integration issues.
• Resolve L3 defects involving:
• ServiceNow ITSM/CMDB
• Flow Designer
• Scripted REST APIs
• GlideRecord / server-side scripting
• OAuth2 integrations
• Perform root-cause analysis for production incidents and integration issues.

Product Development

• Review peer code across ServiceNow and full-stack applications.
• Develop automated tests using Python and Playwright.
• Perform API testing using Postman and data validation using SQL.
• Manage test cases using Qase.
• Use AI-assisted tools such as Claude, Codex, or similar tools for QA automation.
• Support release management and CI/CD using GitHub Actions.
• Maintain ServiceNow Update Sets/XML exports and release documentation.

Customer Engineering

• Support customers in diagnosing technical issues.
• Troubleshoot ServiceNow integration problems.
• Handle general technical maintenance as a full-stack developer.

🔹 Required Skills

ServiceNow

• 6+ years hands-on ServiceNow development
• Flow Designer
• Scripted REST APIs
• Business Rules
• GlideRecord / Server-side scripting
• ITSM
• CMDB
• OAuth2 integrations
• ServiceNow CI/CD

Full Stack

• React.js
• TypeScript
• JavaScript
• REST APIs
• API-driven backend development

QA / Automation

• Python
• Playwright
• Automated testing
• Postman
• SQL
• Qase

DevOps

• Git
• GitHub
• GitHub Actions
• CI/CD
• Release management

🔹 Preferred Qualifications

• ServiceNow CSA / CIS certifications
• Semantic versioning and release/changelog practices
• Customer-facing support experience
• On-call support experience

🔹 Tools & Technologies

GitHub | JIRA | ServiceNow | Qase | Postman | Playwright | Python | React | TypeScript

We're looking for a versatile engineer who combines full-stack and QA skills with ServiceNow platform depth. This role owns ServiceNow integration defects and triage, contributes across the product development lifecycle (code, QA, release), and supports customers and general maintenance work outside the ServiceNow surface. Key Responsibilities

Q1 — Support / Triage / Defects • L2 triage: act as first point of contact for incoming support/escalation tickets, including ServiceNow platform and integration issues • L3 defect resolution: own defect fixes on ServiceNow ITSM/CMDB integrations — Flow Designer workflows, Scripted REST APIs, GlideRecord/server-side scripts, OAuth2-based auth — as well as general application-layer defects • Root-cause analysis: diagnose production integration incidents, including versiondrift across releases

Q2 — Product Development • PR review: review peers' code, spanning ServiceNow and general full-stack changes • QA engineering: write and maintain automated tests (Python/Playwright), validate APIs (Postman) and data (SQL), manage test cases in Qase, use AI tools to accelerate test creation and automation • Release management: maintain internal release documentation, manage Update Sets/XML exports across environments, integrate tests into CI/CD (GitHub Actions), and contribute to the release-train cadence and DORA metrics

Q3 — Customer Engineering • Customer developer support: on-call with customers to diagnose and resolve reported issues, including ServiceNow-integration-related problems • Technical maintenance: take on ad-hoc technical/maintenance work as a general full-stack developer (React/TypeScript, API-driven backend) — internal maintenance only, not customer-facing development

Required Qualifications

• 6+ years hands-on ServiceNow development: Flow Designer, Scripted REST APIs, Business Rules, server-side scripting • Working knowledge of CMDB / ITSM data model and OAuth2-based integration patterns • Experience with AI-assisted QA tooling (Claude, Codex, or similar) • Hands-on QA/test automation experience (Python, Playwright) and API/data validation (Postman, SQL) • General full-stack proficiency (React/TypeScript, API-driven backends) for maintenance-level work • Comfortable with GitHub-based CI/CD and ServiceNow CI/CD tooling • Strong debugging skills across distributed, multi-system integrations 

Role: Senior Fullstack Engineer 

Experience: 8 -12 Years 

Location: Bangalore, Hyderabad, Chennai, Mumbai, and Ahmedabad 

Work Mode: Hybrid (2 days work from office is mandate) 

Budget: 2.5 LPM. 

Notice: Immediate Contract: 6 months 

Shift: 1 PM to 11 PM IST L1 

Interview: In-person (mandate) 

Role Summary 

We're looking for a versatile engineer who combines full-stack and QA skills with ServiceNow platform depth. This role owns ServiceNow integration defects and triage, contributes across the product development lifecycle (code, QA, release), and supports customers and general maintenance work outside the ServiceNow surface. 

Key Responsibilities 

Q1 — Support / Triage / Defects

• L2 triage: act as first point of contact for incoming support/escalation tickets, including ServiceNow platform and integration issues

• L3 defect resolution: own defect fixes on ServiceNow ITSM/CMDB integrations — Flow Designer workflows, Scripted REST APIs, GlideRecord/server-side scripts, OAuth2-based auth — as well as general application-layer defects

• Root-cause analysis: diagnose production integration incidents, including version-drift across releases 

Q2 — Product Development

• PR review: review peers' code, spanning ServiceNow and general full-stack changes

• QA engineering: write and maintain automated tests (Python/Playwright), validate APIs (Postman) and data (SQL), manage test cases in Qase, use AI tools to accelerate test creation and automation

• Release management: maintain internal release documentation, manage Update Sets/XML exports across environments, integrate tests into CI/CD (GitHub Actions), and contribute to the release-train cadence and DORA metrics 

Q3 — Customer Engineering

• Customer developer support: on-call with customers to diagnose and resolve reported issues, including ServiceNow-integration-related problems

• Technical maintenance: take on ad-hoc technical/maintenance work as a general full-stack developer (React/TypeScript, API-driven backend) — internal maintenance only, not customer-facing development 

Required Qualifications

• 6+ years hands-on ServiceNow development: Flow Designer, Scripted REST APIs, Business Rules, server-side scripting

• Working knowledge of CMDB / ITSM data model and OAuth2-based integration patterns

• Experience with AI-assisted QA tooling (Claude, Codex, or similar)

• Hands-on QA/test automation experience (Python, Playwright) and API/data validation (Postman, SQL)

What you'll do

Own a client end to end. Learn their business, find what to automate or rebuild, and lead the work that ships it.

Turn business problems into technical solutions sit in the call, understand the real problem, design the fix, and decide how it gets built.

Stay hands-on. You'll still write code, build integrations, and work with APIs every day.

Build on whatever the client runs Zoho, Salesforce, Azure, similar platforms, and custom apps where needed.

Run delivery: scope it, sequence it, ship it, support it. The timeline is yours.

Review code and designs. Mentor the developers on your projects and unblock them fast.

Be the escalation point when something breaks or an integration misbehaves.

Own client communication on the technical side status, tradeoffs, bad news, early.

Keep the bar high: clear docs, clear updates, clear commit history.

What we're looking for

4–7 years shipping software, with real depth in REST APIs and system integrations.

Experience leading projects or small teams — the person others check with before they build.

Strong with business platforms (Zoho, Salesforce, or similar). Much of the leverage lives there, not in custom code.

You can sit with a non-technical client, understand the problem, and come back with a working solution.

Still enjoy building. This is technical leadership, not coordination.

Self-driven. You'll often be the senior-most engineer on the account.

Why you'll love this role

Full ownership from first call to delivery — you run projects, not a ticket queue.

Direct access to clients and leadership. Your decisions ship the same week.

Constant variety: new systems, new problems, new builds.

A step into technical leadership without giving up the hands-on work.

Job Description:

We are looking for an experienced Change Management professional with a strong understanding of ITIL processes and Change Management practices. The candidate should have hands-on experience with ServiceNow (SNOW) for managing change requests, coordinating CAB meetings, assessing change risks, and ensuring changes are implemented smoothly with minimal impact on IT services.

Key Responsibilities:

• Manage and track change requests using ServiceNow.
• Follow ITIL Change Management processes and procedures.
• Coordinate Change Advisory Board (CAB) meetings and approvals.
• Assess change risks, impacts, and implementation plans.
• Monitor change implementation and ensure proper documentation.
• Ensure compliance with change policies and procedures.
• Coordinate with relevant teams for change scheduling and implementation.

Experience: 8 – 12 Years 

Location: Mumbai 

Role and Responsibilities: 

1. Responsible and accountable for all sales and service management functions ensuring that they are delivered in line with standard and operating model 

2. Provide leadership, ownership, and accountability for the developed application (supporting Sales & Service Delivery) and ensuring that the operating model is implemented and continually improved upon 

3. Develop, implement, monitor and report SLAs that are aligned to industry standards and best practices 

4. Responsible to drive integration amongst the teams from other support functions and sales for smooth delivery of accounts 

5. Responsible to coach the junior members of the teams. Provides guidance to resolve any issues in a time bound manner. Java Spring Boot: Spring Boot Data, Spring Boot Integration, Spring Boot Messaging, Spring Boot Web, Spring Boot Security, and Spring Boot AOP., MySQL, REST API, SOAP APIs, JavaScript, Angular, Tomcat, Drools, ELK, Docker, Kubernetes, MongoDBMobile Tech Lead React Native & Flutter, NodeJs Restful web services SQL and Databases HTML, CSS, JavaScriptUI UX Tech Lead HTML5, CSS3, Javascript, JQuery and Bootstrap to integrate and maintain front-end code. 

6. Responsive design principles and frameworks Web (W3), mobile and Google best practices/Standards cross browser/device testing and semantic markup Report Lead Power BI, Advanced Excel, Macros DevOps LeadDevOps engineer, Agile principles, Java, bash scripting, JBoss, Wildfly, tomcat, apache 

Must have: 

1. To develop, test and implement new software programs 

2. To ensure the software database is designed and updated 

3. To test and recommend software improvements 

4. To install, customize and integrate the commercial software packages independently 

5. Chatbot development 6. AI experience