Hiring: IT Operations & Helpdesk Engineer (3–5 Years)
📍 Location: [Bangalore / Hybrid]
We are looking for a hands-on IT Operations Engineer who will anchor our internal IT helpdesk while managing servers, backups, DR drills, and cloud infrastructure. This role is responsible for day-to-day IT stability across endpoints, servers, and Azure environments.
Key Activities
Internal IT Helpdesk (Primary Anchor)
· Act as the single point of contact for internal IT support.
· Resolve L1/L2 issues (laptops, OS, network, access, software installs).
· Manage onboarding/offboarding IT setup.
· Track tickets, SLAs, and recurring issues.
Infrastructure & Servers
· Install and maintain Windows & Linux servers.
· Maintain the centralized IT asset inventory.
· Support manual and automated application deployments
· Handle patching, upgrades, performance monitoring.
Cloud Administration (Azure)
· Manage VMs, storage, networking.
· Maintain access controls and security configurations.
Backup & DR Readiness
· Manage and test backup processes.
· Conduct periodic DR drills to support organizational continuity standards.
· Maintain recovery runbooks and documentation.
What We’re Looking For
· Strong Windows Server & Linux hands-on experience.
· Experience managing Azure Cloud infrastructure.
· Practical backup & restore execution experience.
· Strong troubleshooting mindset.
· Process-driven and documentation disciplined.
· Comfortable working with DevOps & Cyber Security teams.
Impact of This Role
· Stable internal IT operations.
· DR-tested infrastructure.
· Reduced downtime and faster issue resolution.
· Strong operational hygiene in a growing environment.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Gieom Business Solutions Pvt Ltd
About
Founded in 2012, GIEOM is an award-winning enterprise productivity company trusted by 90+ banks across the globe the likes of World Bank, Bank of England, Euro Bank, State Bank of India etc. GIEOM creates software that enables organizations to manage their policies & SOPs, simplify digital identity verification process, manage risks and enable financial institutions to adopt an operational resilience framework. GIEOM is an ISO 9001:2015 certified organization which ensures that we comply with the highest international standards and exceed our customer's expectations.
Candid answers by the company
At GIEOM, we drive breakthroughs in RegTech through advanced technology and dedicated innovation. Partnering with industry experts and academia, we transform deep research into agile, future-proof solutions. Our client-focused approach anticipates emerging trends, ensuring compliance, operational resilience, and excellence. With GIEOM, you don’t just keep pace with change, you lead it.
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