Solution Architect

Eridium Digital is a Digital Marketing company, we help brands - see, shape, and act on opportunities. Driven by insights and data we decipher the consumer intent, delivering sophisticated Integrated brand presence and targeted campaigns across Search, Social, AI driven Display in sync with Marketing Technologies. We help brands to enhance their value across reputation, reach, and interest.

We are inviting applications for a dynamic and results-driven Social Media Account Manager with 3-4 years of experience working in a digital marketing agency. The ideal candidate will have hands-on experience managing multiple social media platforms for various clients, actively engage in client communications, and work on implementing social media strategies that drive growth and engagement.

Key Accountabilities:

• Manage social media accounts for multiple clients across platforms such as Instagram, Facebook, LinkedIn, Twitter, and others.
• Develop and execute creative and data-driven social media strategies tailored to client objectives.
• Actively participate in client meetings, providing regular updates, and acting as the primary point of contact for all social media-related communications.
• Create, schedule, and monitor social media posts ensuring brand consistency and quality.
• Analyze performance metrics, generate reports, and optimize strategies to meet client KPIs and goals.
• Stay up-to-date with the latest social media trends, platform updates, and best practices to inform strategies and recommendations.
• Collaborate with content, design, and paid media teams to ensure cohesive digital campaigns and align strategies across various channels.
• Manage client expectations, providing timely feedback, and ensuring deliverables are met on schedule.

Requirements:

• 3-4 years of experience working in social media management, preferably within a digital marketing agency.
• Strong understanding of major social media platforms (Facebook, Instagram, LinkedIn, Youtube, etc.) and their best practices.
• Excellent communication and client management skills.
• Ability to develop creative strategies and content that engage target audiences and drive results.
• Analytical mindset with experience using social media analytics tools to track performance and recommend improvements.
• Strong organizational skills with the ability to manage multiple accounts and deadlines effectively.
• Prior experience working directly with clients and managing communications is a must.

Please fill out the form below to apply:

https://forms.gle/5r5b3Qor6pmCc1t3A

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• 16+ years of experience in designing and developing technology solutions using a variety of platforms, languages, and tools, with at least 5+ years of software architecture experience
• Strong background into Devops, Azure, Java, .NET, all mobile, web and backend solutions
• Ability to think breakthroughs by leveraging new age technologies and a deep understanding of the client’s business and the industry they operate in 
• Ability to lead by example by picking up coding of complex functionalities when required
• Strong understanding of technology and the ability to deep dive into a technology problem
• Ability to influence key client stakeholders on their technology and operations strategy
• Vast experience in owning delivery of complex technology solutions for global clients
• Ability to multitask and own multiple technology tracks simultaneously in a globally distributed delivery setup
• Experience in creating cutting edge technology solution by collaborating with other world class technologists 
• Balanced approach that aligns technology-based solutions with customer needs
• Visible thought leadership through technology blogs, whitepapers, presentations etc. 
• Fluent verbal and written language skills and ability to convey a message in a simple and structured manner, customized to the audience and to the mode of communication

RESPONSIBILITIES:

• Owning the technology health of the project / account on all key metrics 
• Ensuring projects / accounts meet technical standards of governance, technology standards and best practices
• Owning the long term as well as the short-term technology strategy of your project / account
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings  
• Conceptualizing and owning the technical architecture and design of the projects you are influencing
• Harnessing your consulting skills in a culture that promotes opportunities to provide thought leadership and breakthrough solutions for our clients.
• Running workshops internally and with customers on technology and business topics to create new solution areas and use cases
• Communicating and driving adoption of organizational technology initiatives in your account
• Mentoring and managing team members, by giving constant on-the-job feedback, and by providing guidance
• If you are aligned with a Center of Excellence (CoE) or practice –
• Defining the vision for the practice/CoE, creating plan/budget for the practice

JOB SUMMARY

Work on the website, enterprise applications (multichannel), embedded product UI’s

•  Translate high-level design requirements into wireframes and engaging, intuitive, and functional user interfaces
•  Ability to execute visual designs at all stages of the project. From conceptual to finalization and handover
•  Ability to create visual design concepts, style guides, and design documents
•  Conduct expert/heuristic evaluation reviews of the products and services. Providing design recommendations.
•  Collaborate with product management and engineering teams to implement innovative solutions
•  Work closely with the developer team, manage and maintain designs to meet customer needs, validate and ensure delivering world-class experiences
•  Participate in design discussions and collaborative sessions with teams and stakeholders, offering and providing feedback on concepts and ideas to evolve the experience
•  Create mood boards, mind maps and be a part of brainstorming sessions
•  Deliver high fidelity schematics, workflows, interaction storyboards, and design deliverables that guide creative, content, and development efforts
•  Be a productive and additive teammate, actively helping leaders and peers to raise the bar while also capitalizing on ideas from others
•  Knowledge of Mobile, Tablet, and Desktop design constraints and patterns

What are we looking for?

Qualifications and Skills:-

•  A talented UI/UX Designer with a keen eye for details, a storyteller, and a problem solver
•  Excellent understanding of typography, Color, Layout
•  Strong verbal and writing skills, ability to tell a story around an experience or solution
•  Fluency in creating user flows, wireframes, and prototypes preferably on Adobe CS, Sketch, Axure, etc
•  Contributes to building a design-centric work culture

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

• Develop and manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Improve on boarding processes.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Improve customer NPS ration.
• Aid in product design and product development.
• Operate as the lead point of contact for all matters specific to our customers.
• Support and coordinate with the tech team to ensure seamless delivery to clients.
• Collect feedback and survey on customer satisfaction.
• Become SPOC for allocated customer.
• Prepare and share weekly and monthly reports with the reporting manager on customer performance.
• Own the product knowledge base.
• Map the customer journey and identify improvements at every stage.
• Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
• Develop a trusted advisor relationship with key customer stakeholders.
• Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
• Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
• Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
• Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
• Constantly work towards providing innovative strategies for delivering customer delight.
• Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

• MS-Excel professional.
• API Functional Knowledge.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Experience in SAAS based product, CRM, or ERP.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.
• Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Must-Have: Highly organized and able to multitask.

Good to Have:

• You should be passionate about engaging customers and expanding their use cases through our product.
• You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
• You have good data analysis and data-driven decision-making skills.
• Strong project management skills.
• 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
• Strong Technical Background Preferred.

• Experience in developing large scale, highly available, complex front-end development using JavaScript, React.js and ReactNative.
• Strong knowledge in both web and mobile application development.
• Knowledge, skills, and experience to write detailed design documentation, and functional specifications for application development.
• Write well designed, efficient, reusable, and reliable code.
• Experience with popular React.js workflows (such as Flux or Redux).
• Work with other senior Developers to resolve/debug program errors.
• Knowledge and ability to apply OOD (Java, HTML, XML, Java Script, and Patterns) and impact to the application development process.
• Knowledge of Agile development methodologies (preferably Scrum).
• Knowledge of database design and data structure libraries,(e.g., Immutable.js).
• Developing new user-facing features using React.js.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model.
• Actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design development and deployment.
• Experience with data structure libraries,(e.g, Immutable.js).
• Contributing to team meetings, troubleshooting development.
• Good understanding of HTML CSS and front-end design technologies.

• Ability to establish and maintain effective working relationships, supporting company leadership and other team members.
• Ability to manage multiple and changing priorities/tasks.
• Must like to continuously improve code, product and process.
• Must work with a strong professional and ownership mindset.
• Strong working experience in JavaScript, ReactNative and ReactJs is required.
• In-depth understanding of Javascript, the DOM, and relevant concepts.
• Proficiency in Typescript.
• Should have hands-on experience with testing libraries like jest & enzyme.
• Must be strong in logic and coding abilities.
• Strong analytical and problem-solving skills.
• Must be passionate and self-motivated.
• Excellent team player and good communication skills.

Be the strategist & the operations in-charge for the brands assigned for Marketplace Management.
Manage the Marketplaces, looking after pricing, product descriptions, and general content.

Be responsible for ensuring all products are listed and optimized to the highest standards across the marketplaces

Help to create and deliver adhoc marketing campaigns across various marketplaces

Manage all products on Amazon, Flipkart, Myntra, Oaytm, Nykaa, and other online marketplaces across India

Increase listing rankings and search results to increase sales conversion and maximize revenue

Generate customer reviews, and monitor ratings to protect and enhance marketplace status

Analyse and evaluate traffic and sales conversion data to improve the effectiveness of online content and marketing campaigns

Keep each marketplace updated with the latest products and promotions

Develop strategies for the clearance of any excess stock

Good knowledge of various tools & techniques used for ROI optimization on Marketplaces.

Good communication skills to deal with external clients & handle in-house (inter-team) operations.

To be successful in this role you must already be working within a Marketplace/Ecommerce position ideally within a Marketplace Agency. You will have demonstrable experience dealing with marketplace platforms, in particular Amazon and Flipkart and have experience in running successful digital marketing campaigns. If you’re a sales focused individual with the ability to manage multiple projects and thrive on working in a fast-paced working environment then please send across your most up to date CV.