Responsibilities: Gain a clear understanding of customer’s businesses and requirements. Revenue Generation Gather market and customer information. Customer Acquisition, Revenue generation, Data gathering, Field sales, ColdCalling, Business Presentations. Focus on revenue generation, increasing profitability and sales targetachievement on a regular basis. Prepare business presentations, proposals and showcase companycapabilities to prospective clients and their teams. Develop, review, and report on business development strategy, ensuringthat strategic objectives are well understood and executed by the team. Proactively seek new avenues to penetrate clients and attract prospects. Develop business plan to drive penetration, revenue growth and brandleadership. Execute pre-determined targeted sales to generate new business includingcold calls. Coordinate with client for timely feedback including making repeated visitsto client as and when required. Identify, negotiate and manage strategic relationships with Potential clients. Customer Interaction Effectively execute and manage every element of the sales process on anindividual level and build a top-notch direct / partner sales team. Developing and implementing long term relationships with all clients. Optimize utilization of funds for visibility, promotions and trade engagement Quality data generation to for calling’ Competitor and Market analysis Coordination with the support team to give external support to thecustomer for customer satisfaction. Extracting exact requirement from the customer with exact documentation,scope of work and handing the requirements to the technical team.Preferred Skills: Good understanding of business processes. Superior communication both written and verbal (proposal making, emailcorrespondence), Presentation and Relationship building. Excellent time and team management skills and be comfortable working in aTeam. Brilliant negotiation skills
IF you believe that Humans and AI together is the future, then join the dream team that is building a people-first organisation. Our client is a futuristic tech company that is using Data science and AI to help its customers improve their sales conversions faster, with accuracy, and at a feasible cost. They are a 150+ member team based out of Delhi and California, who have created 3 unique products and services that will help industries like Real Estate, Finance, Education, Healthcare, etc to leverage this technology and convert leads into customers efficiently. Their products include features like unique data classification and workflow automation systems, Business management services, and Lead Engagement programs that work across geographies and are being used by their big-ticket customers - Tata, Walmart, Pearson, and Delhivery to name a few. They have recently raised a $5 Mn Series A funding, which is the effect of their massively innovative products that were maximizing profitability even during the pandemic. The founders are successful entrepreneurs,listed in the Forbes 30-under-30. As a Head of Customer Success, you’ll be leading the customer success team driving key outcomes for our product which provides sales analytics to SMB real estate businesses in North American markets. What you will do: Driving Customer Success Outcomes: Increasing renewals, reducing churn, identifying up-sell opportunities, influencing increased life-time-value through higher product adoption and customer health scores, and driving growth through increased advocacy and customer referenceability, for SMB customers. Leading the overall journey for Customer Success: Mapping the customer journey and developing interventions for each step, driving engagement with customer marketing, analyzing data and customer feedback, and continuously improving the customer experience. Managing Customer Success Activities such as onboarding, training, services, customer success management, support, account management, up-sells, and advocacy. Building and Leading a World Class Customer Success team: Recruiting, training, and managing high potential individuals including Customer Success Reps, Operations, and Support. Measuring the effectiveness of the Customer Success team with key goals, operational metrics, and outcomes for the team Technology and Systems for Effectiveness: Setting up systems and tools for managing customer relationships, tracking data, and improving referencability. Working Closely with customer stakeholders (Sales, Product, and Marketing) to establish a stronger customer relationship and experience Aligning with Product Marketing to market to existing customers and increasing engagement Aligning with Product Managers for driving product roadmap based on customer feedback and usage data Aligning with Sales for driving retention and up-sells by improving engagement and retention. What you need to have: You’ve at least had around 4-12 years in customer success roles Exp in SAAS, handled US market and minimum 2 yrs in team handling. You’ve preferably worked in SaaS, Ad-Tech, and/ or Analytics, selling to the US market You have strong customer empathy, a desire to drive revenue and business outcomes You drive outcomes through persuasion, negotiation and building consensus with external and internal stakeholders You’re a leader with the ability to inspire others and drive outcomes as a unit You have excellent communication and presentation skills You’re analytical and process-oriented, with the ability to make data-aware decisions You have a great understanding of SaaS business models and its value drivers
We are looking for an Inside Sales Associate who has expertise in handling the complete sales pipeline. This includes leading the prospect from demo to account setup.Role & Responsibilities:- Give product demos and training to new customers- Help new customers with onboarding and account setup- Manage our inbound leads & follow up with those who haven't joined or scheduled a demo - - Proactively connect with customers to make sure they are not facing any problems with their accounts- Spread awareness about our premium features among our existing customers- Play a vital role in account expansion and retention- Great communication skills (verbal & written)- Self-motivated & excited about life in generalExperience: 1 - 4 yearsRotational shift
Product Manager @ SaaS Labs Every month, thousands of businesses use JustCall to make millions of calls and texts for sales and support. JustCall works as a critical part of the tech stack of our customers on which their business run. Our new product, Helpwise is also growing at a rapid pace, helping businesses with delivering amazing customer experiences. We are looking for the right product leader to own and grow some of our most foundational products and also, our new product initiatives. You’ll work closely with customers to better understand what they need, you will work with our product marketing teams to seize potential opportunities, and then work with engineering to build new features and enhancements which help us achieve our product revenue targets. You will set the product direction, driving new capabilities into our core offerings & new initiatives, and delivering a world-class experience to our current and future customers. You will define specifications, lead sprint planning, manage roadmaps, and prioritize development capacity. You will ensure sound strategic direction and effective detailed plans are in place from architecture to operations to go-to-market. In short, we are looking for someone who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build, and roll-out products that deliver the company’s vision and strategy. About SaaS Labs We’re a Palo Alto & Noida-based product company building products for sales, support & success roles. Our popular products are JustCall, Helpwise & EasyCalendar. We’re 5th fastest growing in India & 54th in APAC as per Deloitte in 2019 Bootstrapped our way to >$6mil ARR. Targeting $50mil ARR by 2023 end Closed a large venture funding round in Jan 2021 (yet to be announced) Growing team size from 70 to 150 in 2021 and 500 by 2023 What your day could consist of Have a “CEO Mindset” and own the product strategy. End-to-end ownership of products and features. Identify, prioritize, build and maintain the business case for the products, including market opportunity models, user personas, and top use cases Be the domain expert for your product with a complete understanding of how customer feedback, competitive drivers, and market dynamics shape your product’s direction. Leverage adoption metrics, as well as meetings with customers, prospects, customer support/success, and sales team to develop a perspective on how your product is being used and on where to take the product next. Collaborate closely with the engineering team to prioritize and execute product plans in an iterative and timely manner Help enablement for new feature releases, go-to-market, as well as core positioning and messaging for your product Participate in specific sales opportunities (customer demos, roadmap alignment meetings, marketing events etc.) Participate in the business development and partnership building activities (demos for potential partners, roadmap alignments) What we are looking for Proven as an experienced product manager working on large-scale software products (B2B) for at least 3 years in product management (and overall work experience of >5 years is preferred but not necessary) Results-driven product leader with a track record of delivering high-quality software Customer-focused with a passion for delivering software that customers will love Prior experience working on a SaaS cloud product is preferred Excellent communication and presentation skills, including presenting to customers and senior executives Excellent problem-solving skills, and ability to come up with recommendations using data Technical or engineering background required. MBA from a premier management institute desired RegardsSapna Singh SaaS Labs
Work with a large hospitality MNC, which also has its roots in a variety of FMCG products. Read on to know more. Our client is a 4 decade old diversified business group with holdings in FMCG and hospitality. Their FMCG portfolio comprises of a well known mouth freshener and soon-to-be-launched confectionery products. They have an excellent reputation for their hotels in North India. The aesthetically designed rooms, the multi-cuisine restaurant, corporate facilities like conference rooms, banquets and other services like gym and spa in their hotels are all world-class arrangements at a reasonable price. Their brand is endorsed by some of the best known faces in sports, fashion and entertainment industry. Their experienced and energetic team of professionals are always geared to provide the best value for money through their products. As an Executive Assistant, you will be responsible for preparing financial statements, reports, invoices letters, and other documents, and provide general administrative support. What you will do: Handling basic bookkeeping tasks. Filing and retrieving corporate records, documents, and reports. Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives. Helping prepare for meetings. Accurately recording minutes from meetings. Greeting visitors and deciding if they should be able to meet with executives. Using various software, including word processing, spreadsheets, databases, and presentation software. Making travel arrangements for executives. Performing office duties that include ordering supplies and managing a records database. Opening, sorting and distributing incoming faxes, packages, emails, and other correspondence. What you need to have: Proven experience as an executive assistant or other relevant administrative support experience. In-depth understanding of the entire MS Office suite. University Graduate or Post Graduate. Ability to organize a daily workload by priorities. Must be able to meet deadlines in a fast-paced quickly changing environment. A proactive approach to problem-solving with strong decision-making skills. Professional level verbal and written communications skills.
Work with a fun team with creative minds and hifgh performing ideas, mean skills and superior ambitions. Read on to know more. Our client is a Gurgaon-based creative communication agency, that provides a specialized set of services like ad-films, photography, marketing campaigns, and brand identity (logo, taglines, and more). They work with some of the finest brands and startups to create immensely delightful designs with affirmative storytelling, to help enhance their brand image and drive robust marketing campaigns for their products. Founded by young, skilled, experienced marketing and design experts, the client base of thecompany includes names like ITC Hotels, Uber, Audi, Porshe, and PVR among others. They take care of everything from conceptualization to execution, along with brand strategy, offering a 360-degree approach. As an Account Manager, you will partner with and ensure the long-term success of their customers by liaising between customers and cross-functional internal teams to ensure the timely and successful delivery of their solutions according to customer needs. What you will do: Operating as the lead point of contact for any and every matter specific to the client Developing a trusted advisor relationship with key customer stakeholders Designing and implementing strategies for clients, considering their specific requirements Ensuring the timely and successful delivery of their solutions according to customer needs and objectives Communicating clearly the progress of monthly/ quarterly initiatives to internal and external stakeholders Preparing reports on web performance metrics and analysing digital campaigns success also forecasting them Identifying and growing opportunities within territory and collaborating with sales teams to ensure growth attainment Staying up-to-date with digital technology trends What you need to have: BA/ BS degree or equivalent Should also have an in-depth understanding of how digital and online marketing tools add value to company strategy and performance. Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Experience in delivering client-focused solutions based on customer needs Proven ability to manage multiple projects at a time while paying strict attention to detail Excellent listening, negotiation, presentation and analytical skills Excellent verbal and written communications skills
Opportunity We are looking for a Product Marketer who’ll lead all our marketing activities from social media and digital campaigns to advertising and creative projects. Product marketer responsibilities include developing plans to help establish our brand, allocating resources to different projects and setting short-term and long-term department goals. If you’re a skilled Marketing strategist, able to inspire your team members, we’d like to meet you. Ultimately, you will run our Marketing department in ways that promote higher profitability and competitiveness. Responsibilities Craft strategies for all Marketing teams, including Digital, Advertising, Communications and Creative Prepare and manage monthly, quarterly and annual budgets for the Marketing department Set, monitor and report on team goals Design branding, positioning and pricing strategies Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages and promotional material) Analyze consumer behavior and determine customer personas Identify opportunities to reach new market segments and expand market share Craft quarterly and annual hiring plans Monitor competition (acquisitions, pricing changes and new products and features) Coordinate sales and marketing efforts to boost brand awareness Participate in the quarterly and annual planning of company objectives What you can expect in the next 12 months Within 1 month You should have acquired good knowledge of the laundry domain, QDC product and process that we follow. Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other. You should have gone through at least 1 onboarding and sales experience in the ‘buddy’ system. You should have spent a day at the laundry store to get live hands on experience. Analyze QDC website from both functional and cosmetic point of view and create a report. Read TRACTION & analyze existing sources of leads and their journey. Talk to 2 customers & get them to share their experience. Within 3 months Take at least 20 sales calls and participate in 5 demos. Learn the customer journey. Talk to 10 customers & get them to share their experience. Create bullseye framework Monitor competition and analyze their marketing and sales strategies. Analyze consumer behavior and determine customer personas Within 6 months Craft strategies for all Marketing teams, including Digital, Advertising, Communications and Creative Design branding and positioning strategies Set, monitor and report on team goals Coordinate sales and marketing efforts to boost brand awareness Participate in the quarterly planning of company objectives Prepare and manage monthly, quarterly and annual budgets for the Marketing department Within 12 months Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages and promotional material) Craft quarterly and annual hiring plans Identify opportunities to reach new market segments and expand market share Monitor competition (acquisitions, pricing changes and new products and features) Participate in the annual planning of company objectives.
Are you an experienced online sales professional who has a growth mindset and can drive sales and business development through inbound channels? Then read on. We are looking for experts who are willing to work with the cloud solutions.As an Inside Sales Executive, you will actively drive the inbound leads into conversion aligned with the sales objectives and take complete ownership of the inbound sales and support process.What you will do:- Identifying and prospecting potential buyers through cold calls and emails.- Evaluating and documenting qualifying factors for the lead such as client's budget, need and timeline.- Maintaining relationships and working closely with cross-functional teams for account management.- Having experience in prospected and closed sales in SMB accounts based out of India and MEA, primarily sold Salesforce CRM – Sales Cloud and Service Cloud.- Specializing in the Manufacturing, Real Estate, Education and Travel.- Identifying client needs and suggesting appropriate products/solutions.- Making multi-channel follow-up – helping uncover new deals and nurturing existing opportunities.- Working closely with AE’s across India accomplishments. Candidate Profile: What you need to have: - Excellent Communication Skills. - Exposure to Sales Cycle of a CRM product.- Should be having international exposure.- Ability to interact comfortably with both clients and internal departments.- Hands-on experience on Salesforce.- Experience in Outbound Sales, Inside Sales, Account Mapping, Account Research, Field Sales, Public Speaking and Time Management. Experience: 2 to 5 years Annual CTC: Rupees 5,00,000 to 10,00,000
Our client is a 4 decade old diversified business group with holdings in FMCG and hospitality. Their FMCG portfolio comprises of a well known mouth freshener and soon-to-be-launched confectionery products. They have an excellent reputation for their hotels in North India. The aesthetically designed rooms, the multi-cuisine restaurant, corporate facilities like conference rooms, banquets and other services like gym and spa in their hotels are all world-class arrangements at a reasonable price. Their brand is endorsed by some of the best known faces in sports, fashion and entertainment industry. Their experienced and energetic team of professionals are always geared to provide the best value for money through their products. As an EA/ Management Trainee, you will act as point of contact between junior management and Managing Directors. What you will do: Supporting the CEO in Business Planning, Budgeting decision and Relationship Management Tracking progress of any new initiatives and present business Supporting CEO in communications by preparing presentations and financial statements. Researching on the current trends / business models in the developmental Helping prepare for meetings and accurately recording minutes from same Preparing and analyzing required data and reports. Coordinating with all department heads for the tasks given by CEO Being In charge for all the periodic communications from the CEO's office Ensuring for the timely relevant escalations Managing bandwidth & assisting the CEO in prioritization Candidate Profile: What you need to have: 2 to 4 yrs of experience in a similar role Graduate/ MBA from a Tier 1 or 2 college Candidate should be polished and have excellent communication skills (English and Hindi) Candidate must possess excellent analytical skill Candidate should be ready to travel and work in a growing organization Candidate who is a self - starter and has eye to details with logical thinking and problem solving skills Proactive, flexible, meticulous, detail-oriented and well organized Exceptional organizational skills and ability to prioritize and multitask in a pressurized environment Confident to interact with senior level management A flexible working attitude is required dependent on Managing Directors’ schedules High level of integrity and experience in handling confidential information is a must Proficient level of MS Office tools (Word, Excel, PowerPoint).
The word ‘Nirogam’ means ‘free of all diseases’. This forms the ethos of our working. The ancient science of Ayurveda has abundant solutions for healthy living. Through our products, we aspire to bring them to light. Through an ideal blend of Technology with Ayurveda, we create medicines that are effective & convenient for all. In our two decades of relentless service, we have been able to cure millions of people around the globe. From common ailments to diseases considered incurable, we provide solutions for a plethora of problems. Besides medications, we guide people towards a naturally healthy lifestyle. What you will do: To help our patients with Authentic Ayurvedic solutions. We are looking for someone who would: Manage communication with our patients on social media channels Manage incoming calls from our patients from across the globe Research and be up-to-date with our product details and solutions Coordinate with the product development team as well as our ayurvedic experts to create a knowledge base that can be used to serve our customers’ queries Suggest the right products and lifestyle solutions to our customers basis their needs Required Skills and Qualification: Qualified Ayurvedic doctor or Nutritionist or Dietician. Analysis and critical thinking to draw conclusions from data collected and make recommendations Active listening to support quality interviewing and accurate understanding Decision-making skills to make and implement recommendations. Communication skills to interact with a variety of roles, ranging from technical, to healthcare professionals, to the most important - our customers. Experience: Minimum 1 year We encourage interested aspirants to refer to our: Website: https://nirogam.com/Blog: https://nirogam.com/blogs/news
Job SummaryAs a CRO specialist you will use a mix of creativity and strong analytical skills to understand website behavior, identify opportunities to drive an increase in conversion, revenue and user experience, then develop and execute a strategy to turn those ideas into an optimization and testing plan. This is a customer-facing role requiring outstanding relationship management skills.The ideal candidate would be extremely data-driven and makes design tweaks based on user behavior to improve conversions. An experience in creating UI/UX wireframes would be a plusResponsibilities and DutiesUse qualitative (heatmaps, sessions recordings, surveys, etc) and quantitative(Google Analytics or similar) sources of data to analyze website traffic to understand user behavior and provide data-driven recommendations to increase engagement and conversion rate.Establish web analytics framework to monitor the health of the key performance indicators and key conversion points in the web journey and marketing funnel. Understand and implement ways to monitor conversion funnel congestions, design and usability factors of highly converting web pages.To understand the "WHY" behind the data and deliver actionable insights to further improve UX and conversion rate optimization to increase lead generation and online sales.Define and maintain overall optimization program (site and e commerce experience, landing pages, forms and calls-to-actions) Use an iterative approach to optimization (hypothesize, design, test, measure, optimize), deriving actionable insights from the results, formulating new experiment ideas and hypotheses, while implementing winning results.Develop or support the team in developing hypotheses, testing roadmaps and reports for optimization projects (A/B, Multivariate, Targeting, Personalization).Coordinate with developers, analysts, and researchers to drive projects forward.Required Experience, Skills and QualificationsPrior experience of 1+ years of optimizing user experience/digital marketing campaigns/email campaigns/or anything that directly impacts revenue generated by the website.Prior experience in a customer facing role or equivalent history of increasing customer satisfaction with excellent presentation skillsConversant and able to use marketing platforms and tools that can measure and drive marketing programs and conversions; examples include Google Analytics, VWO, Adobe Target, Click-tale, Adobe Analytics, Tag management solutions, Tag audit solution, Optimizely, Google Optimize, and/ or similar tools.Understanding best practices for UI and UX for websitesUnderstand of how E-commerce website work(what is ROI, AOV, Conversion Rate etc.)Experience with research tools including HotJar, CrazyEgg, LuckyOrange/ heatMaps/ poll/ survey Zarget or other similar tools will be a plusExperience with multichannel media campaigns including a working knowledge of paid search, testing ad text and landing pages Optimization, SEO will be a plusPrior experience working in diverse client portfolioBenefits5 Day workingFlexible work from home policy‘No Leaves’ Policy: we trust people in getting work doneCompany sponsored team outing and partiesCompany sponsored lunchNo dress codeSalaries at par and above the industry standardsGreat Learning and growth opportunitiesOpportunities to travel onsite (Australia US,UK, South Africa) to meet and work with clients personallyDiverse and exciting client portfolio of internationally renowned brands
Primary responsibilities: Identifying new sales leads Pitching products and/or services Maintaining fruitful relationships with existing customers When it comes to generating leads, day-to-day duties typically include: Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets Researching the needs of other companies and learning who makes decisions about purchasing Contacting potential clients via email or phone to establish rapport and set up meetings Planning and overseeing new marketing initiatives Attending conferences, meetings, and industry events When it comes to the challenge of actually selling, other typical duties include: Preparing PowerPoint presentations and sales displays Contacting clients to inform them about new developments in the company’s products Developing quotes and proposals Negotiating and renegotiating by phone, email, and in person Developing sales goals for the team and ensuring they are met Training personnel and helping team members develop their skills To keep healthy relationships with clients, this mostly requires socialization. So from simple chats on the phone to lunches and events or conferences, business development managers must be sure to keep their customers happy. Of course, as with all office jobs, documentation is also a big part of the work. Business development professionals are also obligated to write reports and provide feedback to upper management about what is and is not working. Business Development Executive Skills To be an effective business development executive, an individual must be: Socially Adept Good with numbers Able to provide quality leadership to a large team of salespeople The skills you need to excel in this position include: Strong communication and IT fluency Creative talents and the ability to solve tough problems In-depth knowledge of the industry and its current events The ability to handle pressure and meet deadlines Skill in prioritizing and triaging obligations Attention to detail Excellent time management and organization
If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through corporate and insurance sales - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical