Sales Manager

About the company

Extramarks is a leading educational - technology company, creating student-friendly digital learning solutions and keeping pace with globalization and technology in education. We have been in the market for the last 13 years operating different verticals PAN India. We provide education learning techniques across India, Singapore, Kuwait, UAE and South Africa. We at Extramarks are looking for Customer Relations Executives tasked with leading a team of executives and maintaining fruitful relations with our existing customers. The priority is to assist the organization to acquire new customers, and to maintain a good relationship with our existing ones. This means effective business development and customer relations executives are in massive demand in nearly every job sector there is including business to business, business to customer and even non –profit organizations.

About the role

The role being offered is Customer Relations Executive for B2C segment. As a Customer relations executive, you will be required to maintain continuous contacts with our existing customers and ensure the highest level of Engagement score.

Location

Noida, India

Roles and responsibilities

1. Keep abreast with Extramarks latest offerings and best practices
2. Ensure smooth onboarding of the user/customer, and tell them about the features of the product for better engagement of the Customer
3. Maintain and strengthen relationship with existing customers
4. Collaborate with the support team (technical and academic) to address customer queries
5. Conducting in-depth needs assessments to better understand each customer’s requirements to ensure highest satisfaction and Higher Utlization of the Application
6. Prompting clients to upgrade their existing packages and to purchase additional offerings.
7. Harnessing relationships to generate leads from referrals to maximize our profits.
8. Ensuring a good renewal rate of the subscribed packages
9. Retain customers who raised an issue for refund/cancellation

Selection process

There are two rounds for the selection process:

➢ PI - 1st Round

➢ PI - 2nd Round

Expectation

• B.E. / B.Tech, MBA, PGDM, Or Any Graduate/Post Graduate
• Excellent interpersonal and communication skills

• At least 4 years of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Mandatory experience in MongoDB and MySql.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.

Job Title: Technical Specialist - Mobile/Web Application (React, React Native)

Location: Bangalore, India

Company: Mobile Programming LLC

Notice period: Immediate joiners required only.

Experience : 8+ years

Job Description:

We are seeking highly skilled Technical Specialists in Mobile/Web Application Development who can join our team in Bangalore, India. As a Technical Specialist, you will be responsible for developing and maintaining high-quality mobile and web applications using React and React Native.

Responsibilities:

• Collaborate with cross-functional teams to develop and enhance applications.
• Participate in the complete software development life cycle.
• Develop efficient code using React and React Native frameworks.
• Troubleshoot and debug applications.
• Ensure application performance, quality, and responsiveness.
• Conduct code reviews and stay updated with industry trends.
• Identify process improvement areas and mentor junior developers.

Qualifications:

• Bachelor's/Master's degree in Computer Science or related field.
• 8+ years of experience in mobile and web application development.
• Proficiency in React, React Native, JavaScript, TypeScript, HTML, CSS.
• Strong problem-solving and communication skills.
• Ability to manage multiple priorities and deadlines.

Preferred Qualifications:

• Experience with Angular, Vue.js, Node.js, or Java.
• Knowledge of mobile app deployment for iOS and Android.
• Familiarity with testing frameworks and CI/CD pipelines.

If you are passionate about mobile and web application development using React and React Native and can join immediately, please apply with your updated resume and cover letter highlighting your relevant experience. Join Mobile Programming LLC and contribute to exceptional digital experiences for our clients

Job Description 

We are looking for a reliable Administration Executive. He will undertake administrative tasks, ensuring the rest of the staff has adequate support to work efficiently. The ideal candidate will be competent in prioritizing and working with little supervision. The administration executive will ensure smooth running of our company’s office.

Key Responsibilities:

• Admin & daily office facility work
• Ordering Office supplies (stationery, pantry and other inventory)
• Maintenance & repair of Assets/Laptops
• Bills & payment records.
• Supervision & Staffing of the office.
• Tracking budget expenses.

Desired Candidate Profile:

• Good verbal and written communication skills.
• Technical bent of mind to isolate a problem quickly.
• Have proven experience in the same domain.
• Proficient with Microsoft Office, Excel software and phone systems.

Education-

Education: Any Graduate

Job Responsibilities.

• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances, or other issues.
• Manage the recruitment and selection process.
• Support current and future business needs through the development, engagement, motivation, and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics, and procedures across the organization.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.

Primary/Essential Duties and Key Responsibilities:

• Proactively manage a portfolio of  customers once the implementation phase is completed
• Develop and build strong relationships with key customer stakeholders 
• Understand customers’ needs and priorities to optimize the use of the platform
• Identify new opportunities: up-sell, cross-sell, additional training
• Effectively communicate application features and product information for new releases and facilitate their adoption
• Be the voice of the customer and provide internal feedback on how we can better serve our customers
• Collaborate closely with various cross-functional teams (Product Management, R&D, Marketing and Sales) to drive better results
• Resolve billing and Support inquiries in a timely and productive manner
• Coordinate small customer projects

Required Qualifications: 

• Well-organized and excellent time management abilities
• Proven ability to collaborate and build strong relationships with customers especially at the Executive level
• Exceptional oral and written communication skills and attention to detail
• Minimum 4-5 years experience 

Travel Requirements: