Sales Manager

Zynah is a distinguished online retailer specializing in high-end Indian ethnic apparel. We proudly showcase a carefully curated collection of Heritage Handloom Sarees sourced from skilled weavers and artisans across India.

Position: Sales & Customer Support Executive (Female)

Roles and Responsibilities:

• Promote the extensive range of heritage handloom sarees to prospective customers through the company website, Instagram, and other international platforms.
• Identify customer requirements and articulate how our products fulfill their specific needs, enhancing their experience.
• Maximize sales revenue by engaging in upselling and cross-selling of additional products or services.
• Provide personalized recommendations based on customer preferences and interests.
• Maintain proactive customer engagement through follow-ups to ensure satisfaction and foster repeat business.
• Manage customer communication across multiple channels, including email, web chat, WhatsApp, and phone calls, both pre- and post-purchase.
• Conduct thorough quality checks and verify orders before dispatching to ensure product excellence.
• Liaise with logistics teams to track shipments and ensure timely and efficient order fulfillment.
• Create product demonstration videos for customers requiring detailed insights into the products.
• Develop creative and engaging digital content, including reels, to promote the brand on social media platforms.
• Update and maintain the product catalog on the website and various online marketplaces.

Key Skills and Qualifications:

• Exceptional English communication skills, both verbal and written, including proficiency in telephonic interactions.
• A customer-centric, approachable, and professional demeanour.
• Strong organizational skills with a methodical approach to customer follow-ups.
• A minimum of 1-2 years of relevant experience in the retail or customer service sector.
• Basic proficiency in photography and digital content creation.

Skills Required:

- Good experience with programming language Python
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills

REQUIREMENTS

Core skills:

● Technical Experience (Must have) - working knowledge of any visualization tool

(Metabase,Tableau, QlikSense, Looker, Superset, Power BI etc), strong SQL & Python,

Excel/Gsheet

● Product Knowledge (Must have)- Knowledge of Google Analytics/ BigQuery or

Mixpanel, must have worked on A/B testing & events writing.Must be familiar with

product (app,website) data and have good product sense

● Analytical Thinking: Outstanding analytical and problem-solving skills. ability to break

the problem statement during execution.

Core Experience:

● Overall experience of 2-5 years in the analytics domain

● He/she should have hands-on experience in the analytics domain around making Data

Story Dashboards, doing RCA & analyzing data.

● Understand and hands-on experience of the Product i.e funnels, A/B experiment etc.

● Ability to define the right metric for a specific product feature or experiment & do the

impact analysis.

● Ability to explain complex data insights to a wider audience & tell us the next steps &

recommendations

● Experience in analyzing, exploring, and mining large data sets to support reporting and

ad-hoc analysis

● Strong attention to detail and accuracy of output.

What does the core role include?

• Designing and developing high-volume, low-latency applications for mission-critical systems and delivering high-availability and performance
• Designing stateless components in React Native
• Contributing in all phases of the development lifecycle
• Working with the developers to create and maintain a robust framework to support the apps
• Working with the developers to build the interface with a focus on usability features
• 
  

What else can you expect in the role?

• Prepare and produce releases of software components
• Optimizing performance for the apps
• Problem-solving skills, analytical mind, and positive attitude
• Ability to think from end users perspective and focused on improving the overall product experience.
• Deliver across the entire app life cycle concept, design, build, deploy, test, release to app stores and support
• 
  

What can fetch you brownie points?

• Hands on experience with React Native is required
• Hands-on experience in React Native APIs, ReactJS, Javascript, ECMAScript (OOJS) and JSX.
• Strong understanding of JavaScript ecosystem
• Hands on experience on Android in creating Hybrid / Native applications
• Demonstrable UI/UX experience on a large-scale app.
• Thorough understanding of React Native development tools like IDEs (Nuclide, Atom, Sublime Text, or Visual
• Good knowledge of JS frameworks like ReactJS is a plus.

Desired Skills and Experience

Hybrid Apps,React Native, Native iOS and Android Architecture understanding

About Solveasy

Headquartered in Delhi, and coming from a legal background, Solveasy is an end-to-end digital debt collection agency with a platform for debt resolution, collections, and recovery. We create custom debt collection software, including account receivable management, credit and risk management, analytics, and reporting. Solveasy also develops workflow automation solutions with integrated payment processing. Our platform will adapt to consumer behavior with personalized and empathetic communications to deliver the right payment option at the right time and channel. We aim to work with top financial institutions, enterprise companies, and upcoming businesses to recover billions in lost revenue

Responsibilities

• Own end-to-end product features from ideation, automated testing, and implementation to deployment and monitoring.
• Embrace "You build it, You run it" with ownership of the entire infrastructure across multiple deployment environments.
• Continuously learn new domain and technical concepts to maintain a deep understanding of the product strategy and system architecture.
• Leverage diverse partners in a multi-cloud ecosystem to maximize productivity and empower businesses to focus on building our core intellectual property.
• Improve our code standards, maintainability, developer experience, data privacy, security, scalability, resilience and fault tolerance.
• To work with the UI/UX designer and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works in the backend.
• Implement entirely new tools and applications using a modern technology stack.
• Work closely with TPM and our clients to collaborate on requirements.

Skills Needed

• Experience with JavaScript frameworks is required.
• Proficient understanding of web markup, including HTML5, CSS3
• Basic understanding of server-side CSS pre-processing platforms such as LESS and SASS
• Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
• Good understanding of (Depending on the specific case, a developer should have the knowledge of advanced JavaScript libraries and frameworks, such as AngularJS, KnockoutJS, BackboneJS, ReactJS, DurandalJS etc.)
• Good understanding of asynchronous request handling, partial page updates, and AJAX
• Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments to an image. Familiarity with tools such as Gimp or Photoshop is a plus.
• Proficient understanding of cross-browser compatibility issues and ways to work around them.
• Proficient understanding of code versioning tools, such as (Git / Mercurial / SVN)
• Good understanding of SEO principles and ensuring that application will adhere to them.

Type of opportunity: Fulltime; candidate may be required to relocate onsite to Delhi NCR

Post Qualification Experience: Freshers are eligible to apply so long as they have the required skills and project work experience.

• Required Freshers who can join Immediately
• Must have excellent communication skills
• Will be responsible to do Sales
• Will be responsible to do cold calling
• No - filed Sales
• Work from office