Graphic Designer

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Director - Frontend | Snapmint

Location: Gurgaon (Unitech Cyber Park, Sector 39)

Work Days: Monday – Friday

Experience: 12-16 years

About Snapmint: Founded by serial entrepreneurs from IIT Bombay, Snapmint is redefining how banking works by building the experience from the ground up. Our flagship offering provides 0% interest purchase financing to over 300 million banked Indian consumers even those without credit cards — through instant credit scoring and advanced underwriting systems.

By evaluating hundreds of data points beyond traditional credit models, we deliver real-time credit approvals, seamless digital loan servicing, and repayments — revolutionizing financial access for the modern, smartphone-first Indian consumer.

https://snapmint.com/

Job Overview:

We’re looking for a Director of Frontend Engineering with a strong focus on Web (React/Next.js) to lead the design, architecture, and execution of Snapmint’s consumer-facing platforms. This role will own web engineering at scale, while also overseeing Android frontend teams to ensure consistency, performance, and a unified user experience across platforms.

You will be responsible for building and scaling high-performance, modular frontend systems that serve millions of users, with a strong emphasis on design thinking, component reusability, and engineering excellence. This is a strategic leadership role that demands a deep understanding of web technologies, system architecture, and modern frontend design patterns, coupled with the ability to mentor teams and drive execution at speed.

🔧 Key Responsibilities:

• Own the frontend web strategy, architecture, and roadmap, focusing on React.js, Next.js, and scalable design systems.
• Lead and mentor web engineers to build modular, maintainable, and high-performing web applications.
• Collaborate with Product, Design, and Backend teams to deliver intuitive and performant cross-platform experiences.
• Oversee the Android frontend team (Kotlin, Jetpack Compose), ensuring consistency in UX, shared design principles, and code quality across platforms.
• Drive the development of design systems and component libraries that scale across web and mobile.
• Champion frontend modularization and micro-frontend architecture to support faster development and easier codebase management.
• Ensure adherence to code quality, performance, security, and accessibility standards.
• Implement best-in-class observability, error tracking, and performance monitoring tools (e.g., Sentry, Firebase, Lighthouse).
• Lead UI experimentation efforts (e.g., A/B testing, feature flags), continuously improving UX based on data.
• Foster a culture of continuous learning, technical excellence, and collaborative innovation within the frontend engineering teams.
• Keep the engineering org updated with the latest in frontend tech, frameworks, and tooling.

✅ Requirements:

• Bachelor’s or Master’s in Computer Science, Engineering, or related field.
• 12+ years of software engineering experience, with 8+ years in frontend development and 5+ years in technical leadership roles.
• Deep hands-on expertise in:

○ React.js, Next.js, JavaScript/TypeScript

○ Component-driven architecture, server-side rendering (SSR), static site generation (SSG)

○ Building and scaling design systems and modular UIs

• Strong understanding of web performance optimization, SEO, cross-browser compatibility, and accessibility standards (WCAG).
• Experience building scalable consumer-facing applications with millions of users.
• Exposure to Android frontend development (Kotlin/Jetpack Compose) with ability to guide and align mobile teams on UI/UX consistency.
• Familiarity with DevOps for frontend: CI/CD pipelines, feature flagging, analytics, and deployment strategies.
• Passion for design thinking, user-centric product development, and pixel-perfect implementation.
• Strong problem-solving, project management, and communication skills.
• 
  

• Experience using Selenium with Java

Job Title: Accountant Executive

🌍 Hiring: Junior Foreign Accountant

📍 Day Shift | Morning Shift

Are you passionate about numbers and international finance? We’re looking for a Junior Foreign Accountant to join our growing Finance team!

⭐ What You’ll Do

• Manage daily accounting operations
• Prepare & review monthly/annual financial statements
• Handle month-end close, journal entries & reconciliations
• Assist with internal audits
• Oversee AP/AR & strengthen internal controls
• Manage cross-border transactions & intercompany reconciliations
• Maintain bank accounts & ensure accurate processing

🎓 What We’re Looking For

• Bachelor’s in Accounting/Finance
• 1–3 years of accounting experience
• Strong knowledge of accouinting principles
• Proficiency in QuickBooks & Advanced Excel
• Strong analytical, problem-solving & communication skills
• Willingness to learn and cross-train team members

💼 What You’ll Get

• Salary + PF + Paid leaves
• Professional development & career growth
• Collaborative, international work environment

📩 Apply Now

👉 Don’t forget to include: Current Salary & Notice Period

Job[er1]  Description: Content Creator 

Position Overview:

We are seeking a dynamic and creative Content Creator who excels in video production, trend research, editing, and speaker coordination. The ideal candidate will also collaborate with Digital marketer & content writer to develop and distribute engaging content across multiple platforms, ensuring a consistent brand voice and audience engagement.

Key Responsibilities:

Video Production and Editing

·      Plan, shoot, and edit high-quality videos tailored for various platforms (e.g., Instagram, LinkedIn, YouTube).

·      Ensure videos align with the brand’s message and target audience.

·      Optimize video content for platform-specific algorithms.

·      Research and Trend Analysis

·      Conducts A/B testing to analyze video reach and performance metrics.

·      Ensures all content aligns with the policies and guidelines of Mental Health First Aid India (MHFA).

·      Stay up to date with trending topics, viral content, and industry-specific developments.

·      Leverage trends to create timely and relevant content.

·      Speaker Coordination

·      Book and coordinate with speakers, influencers, or subject matter experts for video shoots or events.

·      Manage schedules, logistics, and contracts related to speaker availability.

Content Collaboration and Distribution

·      Support Content Writer and Marketing team in brainstorming and writing engaging, audience-focused materials.

·      Distribute content effectively across platforms like social media, blogs, newsletters, and websites.

·      Possesses the skills to interpret and create content based on reports provided by the digital marketing team.

·      Creative Input and Strategy

·      Contribute to the overall content strategy by providing innovative ideas for storytelling and campaigns.

·      Ensure consistency in tone, style, and branding across all content.

Skills and Qualifications:

·      Proven experience in video production, editing, and content creation.

·      Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro) and mobile editing tools (e.g., CapCut, InShot) for quick and spontaneous content creation.

·      Familiarity with social media platforms, content management tools, and analytics.

·      Ability to research and identify trending topics and integrate them into content.

·      Excellent organizational and communication skills to manage schedules and collaborations.

·      Basic understanding of social media algorithms and digital marketing principles.

·      A team player with a proactive attitude and the ability to multitask.

Preferred Qualifications:

·      Background in marketing, communications, or a related field.

·      Experience working with speakers, influencers, or managing partnerships.

·      Knowledge of graphic design tools (e.g., Canva, Photoshop) is a plus.

Location: On-site

Employment Type: Full-Time

Join us to create impactful content that drives engagement and builds meaningful connections!

 [er1]@hr Pls consider this JD for recruitment 

About the company:

CogniTensor is an analytical software company that brings data to the heart of decision-making. CogniTensor leverages its product, DeepOptics - an integrated platform  to implement 3A (Automation, Analytics and AI) at scale. 

Cognitensor has customers ranging in Finance, Energy, Commodity, Retail & Manufacturing. More details can be found on our website: https://www.cognitensor.com/">https://www.cognitensor.com/

Our strategic investors include Shell and CIIE.CO (IIM-A/Accenture).

Qualification & Experience:

• Degree in Computer Programming, Computer Science, or a related field from a reputed institute
• +3 years of experience in handling multiple projects is preferred

Role & Responsibilities:

• 1-2 years of experience in QA performing one or more aspects like functional testing, black-box testing, performance testing, stress & load testing, integration testing, automated testing etc.
• Reviewing software requirements and preparing test scenarios.
• Prepare test cases, test scripts and test data.
• Analyzing test results on database impacts, errors or bugs, and usability.
• Interacting with clients to understand product requirements.
• Participating in design reviews and providing input on requirements, product design, and potential problems.
• Execute tests (manual / automated).
• Analyze test results and track software testing metrics.
• Preparing reports on all aspects related to the software testing carried out and reporting to the design and development team.
• Good team working and critical thinking skills.

Technical Skills:

• Have 2 years experience in Black Box Testing and hands-on experience in  "Selenium " or other same black box testing tools.
• Experience with common database technologies including SQL, NoSQL
• Experience with scripting in a data engineering context (Python experience a plus)
• A good working knowledge of test management software, programming languages, and QA methodologies . 

What’s in for you:

• An opportunity to lead a business segment
• Extensive liaising with customers and partners
• A rewarding career progression

Preferred Location:

Delhi NCR

• Expertise in software design and development.
• Proficiency with at least one Object Oriented language(e. g. Java)
• Experience with building high-performance, highly available and scalable distributed systems
• Experience with API Design, ability to architect and implement an intuitive customer and third-party integration story.

• Experience with object-oriented design and languages
• Track record of building and delivering mission critical, 24x7 production software systems
• Experience architecting systems on AWS platform a strong plus
• Be able to deal with ambiguity and independently drive, design, and implement large scale software solution
• Proven track record of taking ownership and driving results on technical projects
• Ability to handle multiple competing priorities in a fast-paced environment
• Technical aptitude to quickly grasp complex technical issues and communicate directly with technical teams
• Knowledge of professional software engineering practices and best practices for the full software development life cycle (SDLC), including coding standards, code reviews, source control management, build processes, testing, and operations

Responsibilities

• Develop and execute a long-term product roadmap and architecture while balancing short term commitments
• Handling the entire SDLC. 
• Own the architecture SCOT product platforms to drive business results. 
•  Be a visible leader to drive and own the architecture and design of some of the most advanced & complex software systems / products in the industry to create company wide impact 
•  Be an operational and technical leader with a passion for distributed systems, cloud service development, deployment and delivery. Accountable for solutioning, design, architecture, for the ease of evolution, quality of the systems, performance, scalability, availability characteristics, NFRs and limitations of the systems. Should be willing to be hands-on and spend time actively developing parts of the systems. 
•  Envision and develop the long-term architectural direction, with emphasis on platforms/ reusable components while adopting a nimble delivery process.
•  Establish structures and processes that ensure a high level of quality and reliability and extensibility of deliverables .
•  Drive the creation of next generation extensible web, mobile and fashion commerce platforms, security protocols, customisation and tools to support continuous scaling, internationalisation and platform extensions. 
•  Drives code and design reviews of components / systems / products in scope and drives the architectural governance for them 
•  Set directional paths for the department for adoption of new technology stacks for solving business problems 
• Work with product management, business stakeholders and other engineering leaders to help define mid-term, long-term roadmaps and shape business directions
•  Initiate and deliver leadership training within the engineering organisation and drive the growth of leaders to create a strong leadership bench.
• Follow coding standards, unit-testing, code reviews etc.
• Follow release cycles and commitment to deadlines. 
• Lead by example through innovation. 
• Build and nurture a team of software developers
•  Shape team goals by developing a deep understanding of our business processes and success criteria
•  Develop and execute a long-term architecture while balancing short term commitments
•  Work closely with the team to architect and develop the best technical design and approach to solve complex problems
• Effectively partner with engineering and non-engineering groups across the organization to deliver on own goals
• Work closely  to architect and develop the best technical design and approach to solve complex problems. 
• Take the accountability of the overall health of the products you build, and predictability of the deliverables
• Effectively partner with engineering, product and business stakeholders across the organization to co-define and deliver on goals.