Product Marketing Manager

Kapture CRM is an enterprise-focused Service automation SaaS platform. We help 500+ enterprises in 14 countries to manage their customer service in a more intelligent, contextual way.

Roles & Responsibilities :

    * Proven experience in Java8, Spring Boot, Microservices/API

    * Strong experience with Kafka, Kubernetes

    * Strong experience in using RDBMS (Mysql) and NoSQL.

    * Experience in working in Eclipse / Maven environments.

    * Hands-on experience in Unix / Shell scripting.

    * Hands-on experience in fine-tuning application response/performance testing.

    * Experience in Web Services.

    * Strong analysis & problem-solving skills

    * Strong communication skills - both verbal and written

    * Ability to work independently with limited supervision

    * Proven ability to use own initiative to resolve issues

    * Full ownership of projects/tasks

    * Ability and willingness to work under pressure, on multiple concurrent tasks, and to deliver to agreed deadlines

    * Eagerness to learn

    * Strong team-working skills

Job Description:

At Helios Tech Labs we are looking for a Full Stack Developer with <2 - 5 yr Exp> to build and maintain functional websites and applications with highly skilled computer programmer who is comfortable with both front and back end programming.

To be successful in this role, you should have extensive experience building web-apps from scratch and in-depth knowledge of at least one of the following programming languages:

• JavaScript
• Java
• HTML
• CSS
• React
• Angular
• Objective C
• Scala
• Python
• C#
• C++
• PHP
• Perl
• Node JS
• Ruby (RoR)
  
  

Responsibilities:

• Identify user and system requirements for new websites and applications
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Seeing through a project from conception to finished product.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.
• Prioritize software development projects, set timelines, and assign tasks to team members.
• Write or review code for various applications.
• Run functionality testings and debug code.
• Oversee junior web developers and evaluate their performance.
• Liaise with designers to decide on UI/UX elements (like graphics and navigation buttons).

• Analyze product requirements and translate them into high-level and low-level designs and develop code in accordance with the defined designs
• Take product ideas from ideation to implementation
• Contribute in creating Software Requirement Specifications (i.e. problem part)
• Analyze change request entries and prioritize with other product backlog items and take ownership of delivery
• Develop systems that are highly scalable, but easy to maintain
• Build high-throughput and low-latency microservices
• Should be efficient with Java J2EE and related technologies.
• Participate in solution testing, user acceptance testing, change control and training
• Installation and configuration/development of the product:

• Core Java: Collections, Generics, data structures, Oops concepts, Exception handling, Design patterns, Data Structure.
• Mysql
• Angular
• Candidate should have working knowledge of web services
• Proven hands-on experience in software and app development using Java Platforms

• At least 4+ years experience in Angular.js / React.Js
• 4+ years of strong programming experience in UI/Web development using HTML5, CSS, JavaScript, and Bootstrap.
• 2+ years of strong programming experience in Unit Test Code Coverage using Jasmine / Karma.
• Strong in OOAD, design concepts & software engineering fundamentals.
• Strong inclination towards delivering quality software.
• Should be a good team player. Should have experience working in Agile Scrum Teams.
• Excellent communication skills
• Strong experience in defining & implementing software quality improvement measures: CI/CD setup, Jasmine, Karma Unit Testing
• Experience in working with tools like TFS, GIT.
• Should have strong problem-solving skills.

• Experience in UX will be good to have.

• Customer Service - Delivering efficient and friendly responses to customer across different channels (main responsibility)
• Credit Risk - Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
• Servicing & Collections - Proactively reaching out to borrowers who have missed payments
• Product - Escalating customer feedback and IT bugs to help improve our product
• Finance - Manage refunds, repayments, and other payment processes
• General - various administrative projects as needed

• 1-2 years of previous job experience in customer service
• Passionate about our mission and our customers
• Highly entrepreneurial, proactive, and willing to get your hands dirty
• Excellent communication skills, both oral and written
• Good grammar, spelling and punctuation
• Driven by data and highly analytical, good understanding of excel preferred
• Good typing speed (ideally above 45 wpm)
• Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays

• You are required to take an online typing speed test through the link below
• Go to http://www.typingtest.com/">http://www.typingtest.com/ to complete a type speed test.
• On the left, select English, 1 minute, and Aesop's Fables.
• Click the green "Start Test" button.
• Please upload a screen shot of your typing test results as part of your cover letter.