Sales/Relationship Manager

SailPoint Engineer

Job Description

Essential Functions

·      Build, design, develop, test and deploy software releases using automation tools and scripts.

·      End to End SDLA activities.

·      Designs solutions that integrate with the current IAM platform including provisioning, de-provisioning, and integration of applications for authentication and authorization.

·      Prepares accurate and detailed requirement specifications documents, including workflows, processes, requirements, and gap analysis.

·      On-board applications into the SailPoint IIQ platform and integrate with provisioning plans.

·      Coordinate with change management to test, validate, evaluate new applications and functions to ensure information adheres to requirements and business needs.

·      Work with InfoSec and Technology infrastructure teams to implement development and deploy pipelines.

·      Modify and enhance deployment frameworks as needed for new functionalities

·      Understands overall SailPoint product architecture and functions to support stakeholder discussions

·      Document operational runbooks and coordinate with Dev teams to review the functional and deployment checklists

·      Runs and understands the process to deploy java and SQL scripts for Application deployments and review/enhance processes

·      Proactively identifies process improvements and works with Dev teams to implement changes

·      Fully understand source control tools and provides support for advanced administration tasks

·      Able to install and configure operations environment tools in IT stack (Azure DevOps, JIRA, Confluence, Logging and Monitoring tools) and basic administration

·      Assist IAM Operations, Development and integrated application teams with Disaster Recovery tasks during DR tests.

·      Develop business relationships and integrate activities with other IT departments to ensure successful implementation and support project efforts

·      Engage is system administration to perform SailPoint system health checks and proactively work to reviving and restoring system health

·      Engage in defect management activities such as troubleshooting, root cause analysis, and produce related documentation

·      Assist development teams in implementing application changes and related code/release management

·      Maintain good relationships with customers and IT colleagues to meet customer service levels

·      Document status updates and maintain recurring report management cadence

·      Engage in training team members to maximize efficiency and identify methods to optimize daily work output

·      Problem-solve and think laterally as part of a team to meet the needs of the program

·      Required to perform duties outside of normal work hours based on business needs

·      Able to collaborate with teams across borders and streamline operational processes

Knowledge and Skills

·      Bachelor's Degree or equivalent combination of education and experience

·      Typically, 3-5 years of directly related experience.

·      3-5 years of directly related experience including working with enterprise IDM Products, commercial IAM products for a sizeable enterprise (preferably 5,000+ employees/Identities), user provisioning, and developing solutions for Identity Management, Single-Sign & Reduced Sign On, and Web Access Management

·      4+ years of operational experience with ongoing maintenance of company operating systems such as Email Administration (Exchange), Identity and Access Management (IAM) solutions, and Identity and User Account Management platforms

·      3+ years of experience using Java, JavaScript, XML, DSML.

·      5+ years of experience in SailPoint IdentityIQ and FAM solutions.

·      Experience with Databases (Oracle, Sybase, MSSQL, MySQL)

·      Experience with SailPoint IdentityIQ v7.x,8.x

·      Experience in identity management provisioning processes (lifecycle management processes, access request and access reviews)

·      Experience in testing processes (e.g., performance testing, System Integration, automated testing, test scripts, test cases and test plans)\.

·      Conducting code reviews.

·      Conducted ITIL standards activities for incidents, changes and enhancements.

·      Experience in deploying and maintaining software applications- Azure, Windows AD.

·      Familiar with cloud computing platforms and models is a plus.

·      Experience with directory management such LDAP/Active Directory solution

·      Experience with virtual directory solutions

·      Experience supporting SailPoint IIQ including monitoring tasks, initiating certifications, and executing reports.

·      Previous experience with Linux, Tomcat, ServiceNow, SQL Server etc.

·      Experience building custom connectors on the backend. (SailPoint/Java)

·      Experience managing Incidents, Service Request and Changes within defined SLAs.

·      SailPoint Implementation Experience

·      Experience in SailPoint LCM and PE Modules

·      Experience in Access Governance and Compliance

·      Knowledge of Role Engineering and SODs

·      Custom modules Development experience

Role Description:

We are seeking a friendly, organized, and proactive Front Desk Executive to be the first point of contact for all visitors and clients. In this role, you will ensure a smooth and welcoming experience for all visitors, students, and staff. The ideal candidate will possess excellent communication skills, have a professional demeanour, and thrive in a fast-paced environment.

Key Responsibilities:

• Greet and assist visitors, students, and clients in a professional and friendly manner.
• Answer phone calls and emails, directing inquiries to the appropriate departments.
• Maintain the front desk area, ensuring it is always clean, organized, and welcoming.
• Schedule and coordinate appointments and meetings for staff members.
• Handle incoming and outgoing mail, packages, and courier services.

Qualifications:

• Bachelor’s degree or equivalent.
• Proficiency in English & Kannada (both written and spoken).
• 0-2 years of experience in a similar role (freshers are welcome to apply).
• Good organizational and time-management skills.
• Ability to multitask and work in a dynamic, fast-paced environment.
• Basic knowledge of office software (MS Office, email, etc.).

CTC & Benefits:

• CTC: Up to 23,000 per month
• 30 Annual Leaves + 20 Govt. Holidays
• Laptop and Phone Provided
• PF, Health Insurance
• Team Lunches and Outings
• Great Job Satisfaction
• Learning & Personal Development Opportunities

What you need to have:

• You have a strong appreciation for design and interaction, as well as an intimate understanding and appreciation for presentation layer code.
• You love puzzles, problem-solving and have proven in-depth knowledge in a variety of tech stacks.
• You are passionate about being precise in the implementation of designs and do not compromise on quality.
• You are comfortable working in a high-pressure environment and are able to adapt to the needs of the day.
• You are open-minded and curious to learn

Expectations and Responsibilities

• See a project through from conception to finished product
• Strong organizational skills. You should not need someone to “manage” you
• Excellent verbal communication skills
• Good problem-solving skills
• Attention to detail
• Be able to push the boundaries of technology to deliver an unparalleled product
• Able to research and use cutting edge tools to deliver seamless experiences for users

We expect you to have some exposure to the following technologies

• HTML5, CSS, SASS, JS
• CSS Libraries - Boostrap, CSS Grid
• Front-end frameworks (React/Angular/Vue)
• Git

• Information Security as Security Analyst (SOC)
• Good understanding of security solutions like Anti-virus, DLP, Proxy, Firewall filtering/monitoring, IPS, Email Security, EPO, WAF etc.
• Hands on experience withIBM QRadar, ArcSight SIEM tool for logs monitoring and analysis,Service now ticketing tool.
• Good knowledge on networking concepts including OSI layers,subnet, TCP/IP, ports, DNS, DHCP, firewall monitoring, content filtering, check point etc.