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Customer Support Executive
Ahmedabad
Customer Support Executive
Ahmedabad's logo

Customer Support Executive

at Ahmedabad

Agency job
1 - 2 yrs
₹2L - ₹3L / yr
Ahmedabad
Skills
Customer Service
Customer Support
Communication Skills
Effective communication
Customer Relationship Management (CRM)
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using right methods/tools
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Keep records of customer interactions
  • Making calls on Decline Users and understanding the reason behind it
  • Converting of Decline users to business.
  • Generating leads for the business via online or offline mode
  • Making more people aware about the product
  • Reaching out to customers and make them Register and avail the loan.
  • Expanding the business by Marketing and Branding
  • Making 200 + connected calls everyday

 

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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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🚀 Job Title: Institutional SaaS Sales Manager – Higher Education



Location: Hyderabad (India) | Travel as needed

Company: Ixyle AI – www.ixyle.ai

Industry: AI, SaaS, EdTech

Compensation: ₹25K–₹50K Fixed + ₹50K/deal + 5% Revenue Share + Quarterly Bonus



🧠 About Us


Ixyle AI is a next-gen SaaS platform using Generative AI to transform higher education assessments and student placements. We power real-time, video-based AI interviews, personalized student feedback, and performance analytics for colleges and universities.


We’re already working with government and public sector institutions and scaling fast across the private sector.



🎯 Your Mission


You will own and drive SaaS sales in the higher education sector. This is a high-performance role focused purely on institutional revenue generation and onboarding colleges/universities for our flagship product.



✅ Who You Are


We’re looking for someone who has:


  • ✅ 3–7 years experience in SaaS-based B2B or B2I (Business-to-Institution) sales
  • ✅ Proven history of closing deals with higher education institutions (minimum 10+ colleges/universities closed)
  • ✅ Past role in EdTech/HRTech/SaaS companies like Classplus, CollegeDekho, iON, LeadSquared, Harappa, Leverage Edu, UpGrad Campus, etc.
  • ✅ Clear understanding of college buying cycles, stakeholders (TPOs, Directors, Deans), and decision-making processes
  • ✅ Demonstrated revenue achievement (attach proof/case studies in application)
  • ✅ Strong communication, negotiation, and pipeline closing abilities



💼 Key Responsibilities



  • Own the full sales cycle: lead generation → demo → pitch → proposal → contract → closure
  • Execute deal-winning pitches to TPOs, HODs, Directors & Management
  • Manage pipeline and follow-ups through CRM
  • Generate revenue from colleges, universities, and training institutions
  • Travel as needed (with expense reimbursement) for campus-level closing



💰 Compensation Structure


🔹 Phase 1 – 30-Day Performance Trial



  • Fixed: ₹25,000/month
  • Incentive: ₹50,000 per institution closed
  • Goal: Close 1 institution in first 30 days



🔹 Phase 2 – Full Role



  • Fixed Salary: ₹50,000/month
  • Commission: 5% of net revenue on each deal
  • Quarterly Performance Bonus: ₹50,000 minimum on target achievement



💸 Top closers can earn ₹12–15L per annum or more



🔍 Must Include in Application



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🚫 Do Not Apply If You:



  • Lack experience in institutional SaaS sales
  • Have never closed a paid college/university deal
  • Are not revenue-obsessed
  • Require daily push or micro-management


📩 Apply Now



Subject: “SaaS Sales Manager – [Your name]


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Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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