Customer Support Executive

Job Title: Project Coordinator

Job Type: Full-Time

Location: Indore

Summary/Objective:

The primary objective of hiring a Project Coordinator is to efficiently manage customer data, oversee project development, and ensure the successful deployment of websites. This role involves close collaboration with various teams, handling customer feedback, and maintaining high-quality website deliverables.

Responsibilities/Duties:

1. Customer Data and Project Management

• Effectively manage customer data and related information.
• Ensure accurate documentation and organization of workflow details.
• Collaborate with the Design team to create mockups and visuals.
• Communicate design concepts and seek customer approval via email.

2. Development and Progress Tracking

• Coordinate with the Development team to ensure smooth task flow.
• Monitor project progress to ensure adherence to timelines.
• Verify websites to ensure they meet customer requirements.

3. Testing and Quality Assurance

• Work closely with the Testing Department to assess task status and identify bugs.
• Collaborate with team members to resolve identified issues.
• Conduct rigorous testing to ensure high-quality website deliverables.

4. Customer Engagement and Feedback

• Deliver beta versions of websites to customers for review and feedback.
• Collaborate with the team to implement customer-suggested changes.
• Serve as the primary point of contact for customer feedback and concerns.
• Communicate with customers via email regarding changes and updates.

5. Website Deployment and Live Process

• Manage the transition from beta to live website based on customer approvals.
• Oversee the live website deployment process for a seamless transition.
• Implement post-approval customer changes to ensure a polished final product.

6. Product Management

• Manage and upload customer and vendor product information.
• Collaborate with the team to ensure accurate product representation on the website.
• Update and maintain product details to provide current information to customers.

7. Website Maintenance and Continuous Improvement

• Facilitate day-to-day website changes and improvements to enhance user experience.
• Proactively identify opportunities for website optimization and suggest improvements.

Qualifications/Requirements:

Education:

• Graduate/Post Graduate.
• IT background preferred.

Experience:

• 2 to 3 years of experience as a Project Coordinator.
• Experience in the IT sector is mandatory.

Skills:

• Strong communication skills to articulate ideas and project requirements clearly.
• Foster open and transparent communication within the project team.
• Ability to prioritize tasks and manage time efficiently.
• Capable of handling multiple tasks simultaneously without compromising quality.
• Proactive in identifying potential issues and addressing them promptly.
• Flexibility to navigate unforeseen challenges.
• Ensure accuracy in project documentation and data management.

Preferred:

Candidates from Indore are highly preferred.

Loyalty Juggernaut Inc. (LJI) is a Silicon Valley-based product company, founded by industry veterans with decades of expertise in CRM, Loyalty, and Mobile AdTech. With a global footprint spanning the USA, Europe, UAE, India, and Latin America, we are trusted partners for customer centric enterprises across diverse industries including Airlines, Airport, Retail, Hospitality, Banking, F&B, Telecom, Insurance and Ecosystem.

As pioneers in next-generation loyalty and customer engagement solutions, we are not just transforming loyalty—we are redefining it. With a passion for innovation and a commitment to excellence, LJI is reshaping the loyalty landscape, enabling enterprises to create meaningful, long-lasting relationships with their customers. We are THE JUGGERNAUTS, driving innovation and impact in the loyalty ecosystem.

At the core of our innovation is GRAVTY®, a revolutionary Digital Transformation SaaS Product that empowers multinational enterprises to build deeper customer connections. Designed for scalability and personalization, GRAVTY® delivers cutting-edge loyalty solutions that transform customer engagement across diverse markets.

Our Impact:

• 400+ million members connected through our platform.
• Trusted by 100+ global brands/partners, driving loyalty and brand devotion worldwide.

Proud to be a Three-Time Champion for Best Technology Innovation in Loyalty!!

Explore more about us at www.lji.io.

We are seeking passionate BI Specialist specialized in Business Intelligence. As a BI Specialist ,you will play a pivotal role in crafting cutting-edge software solutions that empower enterprises with insightful data-driven decision-making capabilities.

What you will OWN:

• Writing complex SQL queries and working on SQL optimization and performance for the reports.
• Contribute to building industry best in class KPIs for various industries in Loyalty and Customer Engagement Space.
• Work on AI/ML-based insights to detect Fraud and Anomalies, forecast sales, suggest the next best Offers, predict customer churn etc.
• Analyzing data, transform and build data insights on top of the data stored in data warehouse.
• Build reports and dashboards on multiple Reporting tool.

You would make a GREAT FIT if you have :

• Minimum 1 to 2 years of work experience in analytics, data engineering, business intelligence or related field.
• Experience using SQL, ETL and databases in a business environment with large-scale, complex datasets.
• Experience with large-scale data warehousing and analytics projects, including using AWS technologies – Postgres, AWS-Redshift, S3, etc.
• Ability in understanding of SQL queries and optimization.
• Knowledge in AI/ML will be added advantage.
• Experience gathering business requirements, standard business intelligence tool(s), formulate metrics/KPIs and build reports.
• Proficiency in designing dashboards with the use of visualization tool Amazon Quicksight (experience on similar tools PowerBI, Tableau is also accepted).
• Ability to analyze the data so as to identify trends and share meaningful insights with customers.
• Strong verbal and written communication skills.

Why should you consider us?

• Opportunity to Innovate with and Learn from a World-class technology team
• Dabble into the future of technology - Enterprise Cloud Computing, Blockchain, Machine Learning and AI, Mobile, Digital Wallets, and much more...
• Grow with a fast growing company with global presence and recognition.

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.

Responsibilities

• Design and build advanced applications for the Android platform
• Collaborate with cross-functional teams to define, design, and ship new features
• Work with outside data sources and APIs
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

We are actively hiring freshers with good English communication skills and a willingness to create a career in IT sales

Job Title: IT Sales Lead Gen

Experience: Fresher (with excellent communication) , both written / verbal

Location: Noida Sec 63 (WFO)

Qualifications: BA(Eng. Hons.)/BBA/MBA

Roles & Responsibilities:

Understanding and knowledge of trending and new technologies for web and mobile.

Will learn to generate international IT leads

Will learn to Identify sales opportunities and create a healthy sales funnel.

A candidate should have excellent communication skills and written skills.

The candidate must be familiar with technologies.

Will learn to acquire leads by client interaction and bidding.

Should be able to get Brainstorming new ideas to increase sales.

Having good communication, proven presentation, negotiation, and interpersonal skills.

Researching prospects and generating leads.

Participating in sales team meetings.

• Developing and maintaining all server-side network components.
• Collaborating with front-end developers on the integration of elements.
• Designing back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.

• Bachelor's degree in computer science, information science, or similar.
• At least two years of experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

What is Ditto?

Ditto Insurance (joinditto.in) is a new-age insurance platform created by & for Millenials, where we simplify insurance and help people purchase the best plans in the market. Ditto is backed by Zerodha (India's largest stockbroker) and is brought to you by the same people that created Finshots, a 3-minute financial newsletter with over 500K subscribers.

With Ditto's free consultations, no-spam policy & honest advice guarantee, we are revolutionalizing the very concept of insurance in India. And to lead this revolution, we are forming a brilliant team of talented, enthusiastic individuals.

Job Brief 

• You will be responsible for analyzing, reviewing, and executing the changes related to websites in order to get them optimized for the search engine.
• Help us maximizes the traffic that comes to our site by improving the ranking within the search engine.

• Coordinating with the content, design, and operations teams to manage activities to improve on-site as well as off-site SEO
• Drive link building to improve our domain authority

• Make content that should be of quality and which improves readability for our customers

• Conduct a detailed analysis of the results derived that should be in coordination with the website’s structure and the web pages

Requirements

• 2-3 years of experience in SEO or relevant marketing fields.
• Accuracy and attention to detail.
• Good command of English.
• Ability to communicate, present and influence effectively.
• Team player
• Ability to explain the technical jargon in the simplest manner to the team and customers

Application Link :- https://joinditto.freshteam.com/jobs/i2QUuAmKXcoZ/seo-strategist

Toplyne is a global SaaS product built to help revenue teams, at businesses with a self-service motion, and a large user-base, identify which users to spend time on, when and for what outcome. Think self-service or freemium-led companies like Figma, Notion, Freshworks, and Slack. We do this by helping companies recognize signals across their - product engagement, sales, billing, and marketing data.

Founded in June 2021, Toplyne is backed by marquee investors and angels (we'll be happy to tell you how much we've raised, and from whom on call). We are building out our founding team as we speak and we'd love to chat with you!

You taking a lot of pride in writing scalable, readable & maintainable code. You have a product bent of mind. You like working in a fast paced environment and ship code most days of the week. You enjoy working cross functionally in a collaborative environment with designers, PM's to build the best product possible. You don't mind getting on customer calls to understand their perspective to build a better product or help them with issues they might be facing.

You're hungry, ready to hustle, and keen to learn!

As a founding member of the core engineering team, you will:

• Work with the founders in co-creating the product with early believers (read: customers)
• Develop massive, complex software systems that scale globally.
• Build and own a substantial part of the product and help build the culture of engineering within Toplyne

• Strong first principles
• Hustle! We're young, lean, and in our early days. You'd have to set up your own shop, work with design customers to find generalisable use cases, and build them out.
• Ability to collaborate with cross-functional teams to build and ship new features
• 2-6 years of experience
• Good understanding and experience working with javascript frameworks such as React.
• Work closely with developers and UX designers to ensure that the presentation layer is implemented in accordance with best above best practices and UX specifications.

• Not looking for a 10x engineer. We are ok if you are 1x but are really good at what you, a good human being & work well in a team.

Ideally  from IIT, NIT, IIIT ,top colleges or hackers with project demonstrating exceptional problem solving capability.

Note : This job is for immediate joining. Please apply ONLY IF you can join immediately.

Experience :- Junior role : 1 to 3 years/Senior : 5 to 7 Years

Industry: FinTech / BFSI

Functional Area: Core Platform Programming, Maintenance

Role Category: Programming & Design

Role: Software Developer

Employment Type: Permanent Job, Full Time

Overview:

We are looking for a passionate, talented, and motivated UI/UX  Front End Angular Developer to join our team and help build out the next set of kick-ass features.

FE/UIX  Developer at Konectbox, you’ll deliver high-quality technical solutions to build UI/UX  using a range of different technologies. You’ll be involved in the entire product development lifecycle including the design, development, deployment and maintenance of new and existing features.

You should apply to us if you’re excited about working on the newest technologies and delivering value with a sense of ownership. If selected, you get to be a part of a small but committed group of technologists who are trying to improve how events are ticketed and marketed in India.

About the role:

• Highly skilled at front-end engineering using Object-Oriented JavaScript, various JavaScript libraries and micro frameworks (Angular, Prototype, Backbone), HTML and CSS
• Translates designs and style guides provided by the UI/UX team into functional user interfaces, ensuring
• Well versed in software engineering principles, frameworks and technologies
• Self-directed team player who thrives in a continually changing environment
• Builds mobile software applications Follows coding standards, builds appropriate unit tests, integration tests and deployment scripts
• Assists in defining architectures Collaborates with teams to explore existing systems, determines areas of complexity and learns the applications capabilities
• Owns success Takes responsibility for successful delivery of the solutions
• Communicates continually with the project teams Explains progress on the development effort
• cross browser compatibility and performance
• Contributes to continual improvement by suggesting improvements to user interface, software architecture or use of new technologies
• Nice to have : 
• Complete understanding of internal code library (jquery or any other)
• Some record of contribution to any front end open source project.

Perks :

• You get to work at a fun filled atmosphere
• Have ample chances of learning leadership, mentor-ship skills
• A solid salary package along with chance to get good value of ESOPs.

Salary Range : 6 LPA to 12 LPA 

(based on qualifications, experience and skills)

Key Skills : Javascript, Angular, Backbone, Prototype, HTML, CSS