Customer Support Executive

🚀 Job Title: Institutional SaaS Sales Manager – Higher Education

Location: Hyderabad (India) | Travel as needed

Company: Ixyle AI – www.ixyle.ai

Industry: AI, SaaS, EdTech

Compensation: ₹25K–₹50K Fixed + ₹50K/deal + 5% Revenue Share + Quarterly Bonus

🧠 About Us

Ixyle AI is a next-gen SaaS platform using Generative AI to transform higher education assessments and student placements. We power real-time, video-based AI interviews, personalized student feedback, and performance analytics for colleges and universities.

We’re already working with government and public sector institutions and scaling fast across the private sector.

🎯 Your Mission

You will own and drive SaaS sales in the higher education sector. This is a high-performance role focused purely on institutional revenue generation and onboarding colleges/universities for our flagship product.

✅ Who You Are

We’re looking for someone who has:

• ✅ 3–7 years experience in SaaS-based B2B or B2I (Business-to-Institution) sales
• ✅ Proven history of closing deals with higher education institutions (minimum 10+ colleges/universities closed)
• ✅ Past role in EdTech/HRTech/SaaS companies like Classplus, CollegeDekho, iON, LeadSquared, Harappa, Leverage Edu, UpGrad Campus, etc.
• ✅ Clear understanding of college buying cycles, stakeholders (TPOs, Directors, Deans), and decision-making processes
• ✅ Demonstrated revenue achievement (attach proof/case studies in application)
• ✅ Strong communication, negotiation, and pipeline closing abilities

💼 Key Responsibilities

• Own the full sales cycle: lead generation → demo → pitch → proposal → contract → closure
• Execute deal-winning pitches to TPOs, HODs, Directors & Management
• Manage pipeline and follow-ups through CRM
• Generate revenue from colleges, universities, and training institutions
• Travel as needed (with expense reimbursement) for campus-level closing

💰 Compensation Structure

🔹 Phase 1 – 30-Day Performance Trial

• Fixed: ₹25,000/month
• Incentive: ₹50,000 per institution closed
• Goal: Close 1 institution in first 30 days

🔹 Phase 2 – Full Role

• Fixed Salary: ₹50,000/month
• Commission: 5% of net revenue on each deal
• Quarterly Performance Bonus: ₹50,000 minimum on target achievement

💸 Top closers can earn ₹12–15L per annum or more

🔍 Must Include in Application

• CV + LinkedIn Profile
• List of colleges/institutions closed
• Deal sizes and revenue outcomes (confidentiality respected)

🚫 Do Not Apply If You:

• Lack experience in institutional SaaS sales
• Have never closed a paid college/university deal
• Are not revenue-obsessed
• Require daily push or micro-management

📩 Apply Now

Subject: “SaaS Sales Manager – [Your name]

While the role will vary depending on the company and the industry, you might expect your tasks to include:

. Identifying opportunities in target markets for your organization’s products and services

· Generating leads through cold calling prospective clients or networking at trade shows.

· Developing and nurturing relationships with key customer accounts.

· Keeping up with the latest industry developments, including market positioning of corporate competitors.

·  Assessing client needs and the company’s ability to meet those needs.

· Following up with new leads and referrals generated from the sales team.

· Preparing status reports on goals.

· Using customer relationship management (CRM) software, such as Salesforce, to manage interactions.

Responsibilities:

• Generate leads and cold call prospective Partners (Sub-Brokers).
• Arrange business meetings with prospective Partners and work on Partners activation & Client network development
• Advising Partners/Clients to build a strong portfolio into equities.
• Providing the advisory regarding the strategies for securities investment.
• Strive to achieve business targets as per assigned portfolio
• Upsell/Cross sell through Partners.
• Arrange periodical Partner Meets for New Acquisition and generating leads for prospects.
• Have a good understanding of our products and be able to advise others about them
• Interact with partners for product training, advisory to keep partners active & increase revenue.
• Understand and resolve partner query end to end in coordination with technology team.
• Handling Partner Advisory and AUM.

Checklist:

• 1-3 years’ experience as a business development manager, sales executive or a relevant role in BFSI industry
• Basic Knowledge of Equity & Derivatives
• Prior experience of sales of financial products is a must
• Strong Market Understanding and proven sales track record.
• Candidate must have excellent communication skills and negotiation skills.
• Proficient in MIS reporting and other MS-office utilities
• Ability to build rapport
• Confident with a dynamic personality

Experience: 4-7 years

Location: Mumbai or Bangalore

Job Responsibilities:

• Developing new user-facing features using React.js
• Building reusable components for future use
• Translating designs and wireframes into high quality code

Required Skills:

• Knowledge and experience in Java Script, ReactJS, Redux, HTML5, CSS3.
• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Good experience in UI design and development
• Good experience and thorough understanding of React.js and its core principles
• Familiarity with modern front-end build pipelines and tools
• Familiarity with code versioning (version control) tools, such as Git, SVN, and Mercurial
• Preference will be given to those who have worked on libraries such as Bootstrap, Material js.
• Knowledge ofGraphQL and CSS preprocessor like SASS

About the company:

The E Commerce vertical has developed online consumer platforms for Future Group’s portfolio of retail brands -Easy day, Big Bazaar, Central, Brand factory, aLL, Clarks, Coverstory. Backed by our network of offline stores we have built a new retail platform that merges our Online & Offline retail streams. We use data to power all our decisions across our products and build internal tools to help us scale our impact with a small closely knit team.

Our wide spread store network, robust logistics and technology capabilities have made it possible to launch a ‘2-Hour Delivery Promise’ on every product across fashion, food, FMCG and home products for orders placed online through Big Bazaar mobile app and portal. This makes Big Bazaar the first retailer in the country to offer instant home delivery on almost every consumer product ordered online.

• Carry out analysis, design, development, and delivery of custom-built web parts, application pages, user controls, web services, master pages, application wizards, dashboards, and reports.
• Develop custom SharePoint farm solutions in Visual Studio using C# to address business needs.
• Manage SharePoint services and sites hosted in SharePoint Online.
• Ensure SharePoint solutions deployed is compliant with security requirements
• Experience in designing and delivering SharePoint forms, workflows (including complex workflow), customized sites, search solutions and web parts and aid their implementation. Build SharePoint workflows using Microsoft Flow and Power Automate connectors. Knowledge of Nintex workflow will be a plus.
• Extending SharePoint functionality with forms, web parts, and application technologies
• Manage Technical SharePoint system documentation (create new documentation, update/maintain existing documentation)
• Train and support staff in their daily usage of SharePoint
• Provide end-user support for SharePoint issues.
• Work with Microsoft Support when required to solve bugs, issues reported at work.
• Monitor and analyze SharePoint server and application performance using SharePoint Admin tools, PowerShell, and third-party tools.
• Assist with migration of on-premise SharePoint applications to SharePoint Online
• Assist with migration of custom workflow from on-premise SharePoint to SharePoint Online
• Work with IT leadership to ensure SharePoint governance and standards are followed.
• Must be motivated, independent, and self-sufficient. Able to receive an assigned task and see it through to completion.

Required skills:

• B.E, BCA
• Solid grasp of object-oriented development and design principles.
• 4+ years of hands-on experience developing SharePoint solutions with Visual Studio using C# and SharePoint object model.
• 4+ years of experience, as a .NET Developer, in building, debugging and maintaining mission-critical enterprise applications.
• Demonstrated ability to translate business requirements and processes into effective SharePoint and .NET solutions.
• Experience in professional standards-based web development using ASP.NET, C#, MVC, .Net Frameworks, HTML, CSS, JavaScript, jQuery, web services, Rest API
• Experience designing and consuming Web Services, experience with XML and XSLT.
• Strong SQL development skills, experience with SQL Server. Experience developing data access layer components using ADO.NET or Enterprise Library.
• Should have working knowledge on SharePoint Framework (SPFx)
• Should have working knowledge on SharePoint Add-in Model (Provider and SharePoint hosted add-ins)
• Experience modifying SharePoint UI, including master pages, page layouts and CSS
• In-depth knowledge and understanding of SharePoint Online and on-premise SharePoint
• Knowledge of SharePoint list, library Permissions, Permission Inheritance is a must
• In-Depth knowledge of SharePoint list, library views, views customization and web parts
• Familiar with Business process management (e.g. workflow, electronic forms)
• Experience with UI Flows, Business Process Flows is a must
• Experience in Document Management (e.g. custom content types, policies, metadata)
• OneDrive for Business, SharePoint database usage (on premise), SharePoint Architecture, SharePoint resource management, and permissions management
• Deployment of custom developed SharePoint sites and workflows
• Working knowledge of Active Directory and IIS management and configuration.
• Excellent problem solving and coding/debugging/rapid prototyping skills.

1. To implement the manpower plan in coordination with the Site Head and Department Heads and do the placements and recruitment in line with the recruitment procedures, for all categories and ensure that the manpower strength is always maintained within the budged level.
2. To handle the administration of all human resources / personnel systems including performance appraisal systems in respect of all employees of the Site.
3. To prepare training plan in consultation with Operations Head and in coordination with all and Department Heads and ensure implementation.
4. To ensure that the training records including identified training needs of all employees are maintained and to assist in preparation of Training plan.
5. To maintain the Training Hall including the equipments / aids etc.,
6. To Co – ordinate and ensure that the evaluation / assessment of all trainees / Probationers of all category and to implement the recommendations.
7. To conduct the Annual Performance Appraisal exercise with a view to maintain and boost the morale of the employees.
8. To create a culture to induce personal as well as organization development.
9. To ensure that the requirements of health & safety measures for the Site are adhered to and complied with.
10. To ensure that the dossier/personnel data of all employees are maintained up-to date and provide the data as and when required.