Customer Support Executive

Role & Responsibilities

Lead the design, development, and deployment of complex, scalable, reliable, and highly available features for world-class SaaS products and services.

Guide the engineering team in adopting best practices for software development, code quality, and architecture.

Make strategic architectural and technical decisions, ensuring the scalability, security, and performance of software applications.

Proactively identify, prioritize, and address technical debt to improve system performance, maintainability, and long-term scalability, ensuring a solid foundation for future development.

Collaborate with cross-functional teams (product managers, designers, and stakeholders) to define project scope, requirements, and timelines.

Mentor and coach team members, providing technical guidance and fostering professional development.

Oversee code reviews, ensuring adherence to best practices and maintaining high code quality standards.

Drive continuous improvement in development processes, tools, and technologies to increase team productivity and product quality.

Stay updated with the latest industry trends and emerging technologies to drive innovation and keep the team at the cutting edge.

Ensure project timelines and goals are met, managing risks and resolving any technical challenges that arise during development.

Foster a collaborative and inclusive team culture, promoting open communication and problem-solving.

Imbibe and maintain a strong customer delight attitude while designing and building products.

Key Responsibilities:

• Assist in sourcing candidates through job portals, LinkedIn, and other channels.
• Screen resumes and shortlist candidates based on job requirements.
• Coordinate interview schedules between candidates and hiring managers.
• Maintain candidate databases and update recruitment trackers.
• Ensure a smooth and positive candidate experience.
• Support end-to-end recruitment activities as required.

Requirements:

• Bachelor’s degree in any field (HR preferred).
• Strong communication and interpersonal skills.
• Basic knowledge of recruitment processes is a plus.
• Ability to work in a fast-paced environment.
• Good organizational and time management skills.

About The Nexora Group Inc.

The Nexora Group Inc. is a technology-focused organization working on modern digital solutions that combine web development and artificial intelligence technologies. Our teams build scalable web platforms, automation tools, and AI-powered applications designed to improve user experiences and business efficiency.

We are looking for enthusiastic Web Developer Interns with an interest in AI integration who want to gain hands-on experience working on modern web technologies and real-world development projects.

Internship Responsibilities

• Assist in developing responsive and dynamic websites using HTML, CSS, JavaScript, and modern frameworks
• Support backend development using technologies such as Node.js, Python, or similar tools
• Work on AI integration in web applications, including APIs and automation features
• Participate in developing full-stack web applications
• Debug, test, and optimize web applications for performance and scalability
• Collaborate with designers and developers on project tasks
• Contribute to building AI-enabled web features such as chatbots, recommendation systems, or smart dashboards

Required Skills

• Basic knowledge of HTML, CSS, and JavaScript
• Understanding of web development fundamentals
• Familiarity with frontend frameworks (React, Angular, or similar) is a plus
• Basic knowledge of backend development or APIs
• Interest in Artificial Intelligence and AI-powered web technologies
• Strong problem-solving and analytical skills
• Ability to learn quickly and work in a collaborative environment

Preferred Qualifications

• Students or recent graduates in Computer Science, IT, Software Engineering, or related fields
• Basic understanding of full stack development
• Familiarity with Git or version control systems
• Exposure to AI tools, APIs, or machine learning concepts is beneficial

What Interns Will Gain

• Hands-on experience working on live web development projects
• Exposure to AI-powered web applications
• Practical experience in modern full-stack development workflows
• Mentorship from experienced developers
• Internship completion certificate based on performance and participation

Job Title: Business Development Executive (Fresher)

Company: XIPHIAS Software Technologies Pvt. Ltd.

Location: Bangalore

Experience: 0–1 Year

Employment Type: Full-Time

Preference: Female Candidates Preferred

Job Overview

XIPHIAS Software Technologies Pvt. Ltd. is looking for enthusiastic and motivated freshers for the role of Business Development Executive (BDE). The candidate will be responsible for generating leads, communicating with potential customers, introducing company products, and supporting the sales team in converting prospects into business opportunities.

This role is ideal for candidates who are interested in sales, business communication, and customer relationship management.

Key Responsibilities

Lead Generation

• Identify potential customers through calls, emails, LinkedIn, and online platforms.
• Generate and maintain a database of prospective clients.
• Conduct initial outreach calls and follow-ups to introduce company products.

Product Introduction

• Explain company software solutions, hardware products, and touch screen kiosks to potential clients.
• Understand basic customer requirements and business needs.
• Schedule online and onsite product demos with the technical team when required.

Customer Communication

• Respond to customer enquiries through phone, email, and WhatsApp.
• Maintain professional communication with potential clients.
• Support the sales team in follow-ups and deal conversion.

Sales Support & Reporting

• Maintain lead and sales data in Excel or CRM tools.
• Prepare daily/weekly reports on calls, leads, and follow-ups.
• Assist senior sales executives in achieving monthly sales targets.

Relationship Management

• Build positive relationships with customers.
• Ensure timely follow-up and proper coordination with internal teams.

Educational Qualification

• PUC / Diploma / Any Graduate
• Preferred background in:
• Business Administration
• Marketing
• Computer Science / IT
• Commerce

Experience

• 0–1 year experience
• Freshers with good communication skills are encouraged to apply
• Internship or training in sales / marketing / customer support is an added advantage.

Required Skills

• Good communication skills in English.
• Knowledge of Hindi and/or Kannada will be an added advantage.
• Basic understanding of sales and customer interaction.
• Ability to learn technical products like software and hardware solutions.
• Basic knowledge of MS Excel and email communication.
• Confident, self-motivated, and eager to learn sales skills.

The Role

We are looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.

Key Responsibilities

• Contact prospective customers through cold calling and emails.
• Follow up on data and leads developed by the sales team.
• Provide support to the marketing team by inviting prospective customers for promotional events.
• Address customer needs and requirements.
• Transfer qualified leads to experienced sales professionals.
• Identify key prospects for sales and develop interests.
• Record and expand your lead database for cold calling and emails.
• Conduct remote demos of our products.
• Follow up diligently on any leads showing interest
• Direct email marketing to key clients and prospects
• Conduct client or market surveys to obtain information about potential leads
• Participate in the preparation of proposals and / or sales presentations
• Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

Key skills and experience required

• Minimum Bachelor’s Degree.
• Excellent communication skills.
• Ability to engage in conversations and make accurate judgments.
•  Proficiency in all Microsoft office applications and customer relationship management (CRM) software.
•  Strong analytical and problem-solving skills.
• Excellent negotiation and consultative sales skills.
• Exceptional customer service skills.
• Strong project and time management skills

Perks

• Health Insurance of 1 lakh sum insured, Covers self + children + spouse.
• 30 Annual Paid Leave (18 Casual + 12 personal time off).
• Rewards and Recognitions program
• Annual Company outing to celebrate Success together

Job Description:

As a Backend Developer, you will:

• Implement server-side logic to ensure high performance and responsiveness to requests from the front-end.
• Integrate machine learning models for fraud detection, enhancing the security and reliability of our applications.
• Manage database operations, ensuring the integrity, security, and efficiency of data storage and retrieval.
• Collaborate with cross-functional teams to develop and maintain scalable, robust, and secure applications.

Responsibilities:

• Development of all server-side logic, definition, and maintenance of the central database.
• Ensuring high performance and responsiveness to front-end requests.
• Integrating data storage solutions, including databases, key-value stores, blob stores, etc.
• Implementing security and data protection measures.
• Integrating machine learning models for advanced data processing and analysis.

Key Performance Indicators (KPI) For Role:

• Quality and efficiency of backend systems developed.
• Effectiveness in integrating and deploying machine learning models.
• Database performance and security measures.
• Positive feedback from team members and stakeholders.
• Adherence to coding standards and best practices in backend development.

Prior Experience Required:

• Minimum 3+ years of backend development experience.
• Proficient in Node.js or Python (especially Django and Flask frameworks), or/and Go.
• Strong database management skills with both SQL and NoSQL databases.
• Experience in integrating and deploying machine learning models for real-world applications, specifically for fraud detection is highly desirable.
• Familiarity with RESTful API development and microservices architecture.
• Good understanding of asynchronous programming and its workarounds.
• Experience with cloud services (AWS, Azure, GCP) and serverless architectures.

Location:

Hyderabad

Collaboration:

The role involves close collaboration with frontend developers, data scientists, and project managers to ensure the seamless integration of backend services with front-end applications and data analytics models.

Salary:

Competitive, based on experience and market standards.

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field.

Language Skills:

• Strong command of Business English, both verbal and written, is required.

Other Skills Required:

• Strong analytical and problem-solving skills.
• Proficient understanding of code versioning tools, such as Git.
• Ability to design and implement low-latency, high-availability, and performant applications.
• Knowledge of security compliance and integrated security protocols.
• Familiarity with continuous integration and continuous deployment (CI/CD) pipelines.
• Experience with containerization technologies (Docker, Kubernetes) is a plus.

Other Requirements:

• Proven ability to work in a fast-paced, agile development environment.
• Demonstrated ability to manage multiple projects simultaneously and meet deadlines.
• A portfolio showcasing successful backend projects.

Position – Lead - TA

Reports to HR Head

Experience: 4 years + (Team Handling experience is must)

Roles & Responsibilities:

• Scour job search websites for potential recruits and contact those candidates personally
• Interview potential sales staff members using industry-standard techniques
• Familiarity with online job-hunting websites
• Develop multi-hire sourcing approaches and work in partnership with colleagues across the network to tap into overseas sourcing channels
• Works within a budget agreed
• Upon approval of a new requisition, work with hiring manager to obtain role briefing and to agree sourcing strategies and timelines
• Partner with hiring teams to build and execute effective sourcing, assessment, and closing of highly qualified candidates
• Work within predefined recruitment processes while monitoring that process to identify, recommend areas, improve and to ensure best practices at all times.
• Handling TA team and monitoring their daily work.
• Strong leadership skills with a demonstrated ability to influence different styles
• Have exceptional communication skills and a very strong ability to manage a variety of leaders
• Strong willed, decisive, a fast learner and able to effect changes fast
• Strong attention to detail
• Excellent interpersonal and communication skills and ability to multi-task
• Ability to work independently and employ effective organizational, project and time management skills
• Ability to build relationships, recruit candidates, and influence selection decisions