Customer Support Executive

Organisation- A leading Venture Capital firm in Bangalore.

Job responsibilities-

● Partnerships and Strategic Alliances: Build and manage an exclusive global network of technology partners providing portfolio companies access to a sought-after community of experts, intentional support and valuable resources. Source, filter and maintain partner lists across, talent, sales, marketing, product, design, technology etc that directly catalyse growth.

● Founder Community: Lead and implement the founder community strategy that puts the founders' growth and learning at the centre. You will engage and foster the community through intentional programs and content strategy.

● Events Management: You’ll design exclusive and thoughtful events and community engagement initiatives. The events will take many different forms: large speaker events, small group and interactive group discussions, that'll help 3one4 founders and their teams build formidable and enduring companies.

● Manage the Ecosystem: From portfolio founders, advisors, corporate networks, and investors, you'll be responsible for managing and creating truly engaging and meaningful touchpoints for the 3one4 ecosystem. You will also play a key role in identifying and establishing meaningful relationships with global and local partners who will play an impactful role in our growth journey.

 Managing the talent services for early-stage teams - identifying tools to help manage the pipeline and talent database; managing and tracking open roles from portfolio and talent partners.

● Operations: Manage operations, Identify gaps in processes and build systems around tasks.

About Us:

At OpenGrowth, we are on a mission to empower entrepreneurs and transform their dreams into reality. We understand the challenges and aspirations that come with starting and growing a business, and our goal is to provide the necessary support and resources to help entrepreneurs thrive.

With a deep passion for fostering innovation and collaboration, OpenGrowth serves as a vibrant community where entrepreneurs can connect, learn, and grow together. Our platform offers a comprehensive suite of services, including expert guidance, educational resources, startup services, and a virtual collaboration platform called OpenGrowth Hub.

We believe in the power of entrepreneurship to drive positive change and create financial independence. Through our tailored solutions, we aim to equip entrepreneurs with the knowledge, skills, and connections they need to succeed. Whether you're just starting out or looking to scale your business, OpenGrowth is here to support you every step of the way.

Join us on this exciting journey and be part of a dynamic community of entrepreneurs. Together, we can unleash your full potential and shape a future of innovation, growth, and success. Welcome to OpenGrowth, where entrepreneurial dreams become a reality.

Key Responsibilities:

Market Research and Analysis:

Conduct thorough market research to identify potential clients and business opportunities.

Analyze market trends, competitors, and customer needs.

Lead Generation and Outreach:

Identify and qualify leads through various channels, including cold calling, LinkedIn Outreach

Build and maintain a robust pipeline of prospective clients.

Client Relationship Management:

Establish and nurture relationships with potential clients to understand their needs and present appropriate solutions.

Schedule meetings, presentations, and demonstrations(when needed)

Sales Support:

Assist in the development of proposals, presentations, and contracts. (Basic knowledge of MS Suite)

Collaborate with the sales team to develop strategies and achieve sales targets.

Reporting and Documentation:

Maintain accurate and up-to-date records of all business development activities, database and client interactions.

Prepare weekly reports on sales activities, pipeline status, and market feedback.

Knowledge of CRM tools is appreciated

LogiNext is looking for a technically savvy and passionate QA Lead to cater to the testing efforts in the domain of manual testing. You will help the team in building an awesome manual platform from scratch and test the product for quality & stability.

You should have hands-on experience in testing and writing test case to develop and execute exploratory tests in order to ensure product quality. You will have to estimate, plan, and coordinate testing activities. You will also have to ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system. You should have strong inter-personal and communication skills.

Responsibilities:

• Design, implement & execute the test cases for product features
• Identify, record & track the bugs or enhancements early in the release life cycle
• Create detailed, comprehensive and well-structured test plans and test cases
• Perform thorough regression testing when bugs are resolved and support testing quick patches to production
• Review requirements specifications and technical design documents to provide timely and meaningful feedback
• Create repeatability in testing that enables and validates high quality releases
• Identify functional/non-functional issues and come up with scalable resolutions
• Engage actively with cross functional teams to enable timely delivery through good planning, proactive communication and timely execution
•  

Requirements:

• Bachelor’s degree in Computer Science, Information Technology or a related field
• 11 to 14 years of relevant experience in the testing domain for SaaS products
• Hands-on experience in non-functional testing skills like Load Testing, Performance Testing and Security Testing
• Experience in testing APIs, web and mobile applications
• Experience in automation of web and mobile platforms
• Experience in working on Linux/Unix environment
• Knowledge of DevOps is an added advantage
• Understanding of Software Development (preferably Java) and Continuous Integration Systems
• Experience with testing on AWS environments
• Experience of working in Agile Environment
• Excellent written and oral communication skills, judgment and decision making skills, and the ability to work under continual deadline pressure

Qualification / Education and other Requirements:

• Education- Any Undergraduate (BBA,B.Tech, B,A) etc.

• Excellent verbal and written communication.

• Good Interpersonal skills, numerical and analytical ability.

• Decision making skills.

• Language required: English & Hindi (mandatory),

Kannada/Tamil/Marathi/Telugu (optional)

• Proficient in MS-Office (Excel, Word).

• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM). •

Comfortable with working 6 days a week and the week off will be on weekday.

Role and Responsibility – Sales Executive

• Identifies business opportunities by identifying prospects.

• Sells products by establishing contact and developing relationships with prospects recommending

solutions.

• Outbound calling on data collected through lead generation activities / secondary data

sources. • Daily follow-ups on older leads and work on new leads.

• Maintains quality service by establishing and enforcing organization standards. • Must be

energetic, well-spoken, and eager to close sales deals and generate revenue for the

organization.

About Training- Training will be provided for initial few days for an employee to understand end to

end process.

• Developing new user-facing features using React.js

• Building reusable components and front-end libraries for future use

• Translating designs and wireframes into high quality code

• Optimizing components for maximum performance across a vast array of web-capable devices and browsers

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

• Thorough understanding of React.js and its core principles

• Experience with popular React.js workflows (such as Flux or Redux)

• Familiarity with newer specifications of EcmaScript

• Experience with data structure libraries (e.g., Immutable.js)

• Knowledge of isomorphic React is a plus

• Familiarity with RESTful APIs
• Knowledge of GraphQL is a plus.

• Knowledge of modern authorization mechanisms, such as JSON Web Token

• Familiarity with modern front-end build pipelines and tools

• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.

• Ability to understand business requirements and translate them into technical requirements

• A knack for benchmarking and optimization

Familiarity with code versioning tools such as Git


Timeline:

Responsibilities: 
 

• The Machine & Deep Machine Learning Software Engineer (Expertise in Computer Vision) will be an early member of a growing team with responsibilities for designing and developing highly scalable machine learning solutions that impact many areas of our business. 
• The individual in this role will help in the design and development of Neural Network (especially Convolution Neural Networks) & ML solutions based on our reference architecture which is underpinned by big data & cloud technology, micro-service architecture and high performing compute infrastructure. 
• Typical daily activities include contributing to all phases of algorithm development including ideation, prototyping, design, and development production implementation. 

Required Skills: 
 

• An ideal candidate will have a background in software engineering and data science with expertise in machine learning algorithms, statistical analysis tools, and distributed systems. 
• Experience in building machine learning applications, and broad knowledge of machine learning APIs, tools, and open-source libraries 
• Strong coding skills and fundamentals in data structures, predictive modeling, and big data concepts 
• Experience in designing full stack ML solutions in a distributed computing environment 
• Experience working with Python, Tensor Flow, Kera’s, Sci-kit, pandas, NumPy, AZURE, AWS GPU
• Excellent communication skills with multiple levels of the organization 
• Image CNN, Image processing, MRCNN, FRCNN experience is a must.