Customer Support Executive

Job Description:

The data science team is responsible for solving business problems with complex data. Data complexity could be characterized in terms of volume, dimensionality and multiple touchpoints/sources. We understand the data, ask fundamental-first-principle questions, apply our analytical and machine learning skills to solve the problem in the best way possible. 

Our ideal candidate

The role would be a client facing one, hence good communication skills are a must. 

The candidate should have the ability to communicate complex models and analysis in a clear and precise manner. 

The candidate would be responsible for:

• Comprehending business problems properly - what to predict, how to build DV, what value addition he/she is bringing to the client, etc.
• Understanding and analyzing large, complex, multi-dimensional datasets and build features relevant for business
• Understanding the math behind algorithms and choosing one over another
• Understanding approaches like stacking, ensemble and applying them correctly to increase accuracy

Desired technical requirements

• Proficiency with Python and the ability to write production-ready codes. 
• Experience in pyspark, machine learning and deep learning
• Big data experience, e.g. familiarity with Spark, Hadoop, is highly preferred
• Familiarity with SQL or other databases.

Job Description:

• Research customers' businesses, competitor collaterals and industry relevant content to come up with insightful content.
• Deliver content across formats as per content calendar.
• Interact with senior stakeholders to elicit thought leadership ideas and create content based on the same.
• Ensure grammar, correct usage and consistency of style across copies.
• Collaborate with SEO to ensure SEO-friendly content.
• Collaborate with designers to help create more effective visual content.
• Proofread all on and off page content and take responsibility of zero typo/grammar issues on ongoing basis.
• Content writing for similar companies covering all formats e.g website, blogs, white papers, blogs, brochures, fact sheets, infographics, videos, e-books, webinar scripts.

Skills & Experience:

• Technical background is a real plus.
• Proven working experience in technical writing of software documentation.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Possesses excellent written skills in English to be able to communicate clearly and concisely with a keen eye for document design.
• Good working knowledge of MS Office applications.
• Self-starter and ability to work independently.
• Flexible/adaptable with ability to set and manage multiple priorities.
• Excellent written and oral communication skills.
• Experience : 2 to 5+ years of experience.
• Ensure grammar, correct usage and consistency of style across copies.
• Collaborate with SEO to ensure SEO-friendly content.
• Collaborate with designers to help create more effective visual content.
• Proofread all on and off page content and take responsibility of zero typo/grammar issues on ongoing basis.
• Content writing for similar companies covering all formats e.g website, blogs, white papers, blogs, brochures, fact sheets, infographics, videos, e-books, webinar scripts.
• Research customers' businesses, competitor collaterals and industry relevant content to come up with insightful content.
• Deliver content across formats as per content calendar.

Key Responsibilities:

• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Build and maintain business and technical documentation.
• Communicate information and ideas clearly, and concisely, in writing.
• Perform quality checks on other deliverables and ensure the quality of own work before publishing.
• Publish documentation in correspondence with established guidelines.
• Create User Journeys for TeleCMI Products.

UX Designer with focus on research - a research-based role who would work alongside the product manager and the design team to assess the markets, competitors, user behaviour & preferences and USPs. Primarily, the role would be to gather the problem statements and requirements from the client and understand what needs researching and designing.

• 3 + years expertise in Python 3.7, Django 2 (or Django 3).

• Familiarity with some ORM (Object Relational Mapper) libraries.

• Able to integrate multiple data sources and databases into one system.

• Integration of user-facing elements developed by front-end developers with server-side logic in Django (RESTful APIs).

• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3

• Knowledge of user authentication and authorization between multiple systems, servers, and environments

• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform

• Able to create database schemas that represent and support business processes

• Strong unit test and debugging skills.

• Proficient understanding of code versioning tools such as Git.

The desirablesoptionals

• Django Channels, Web Sockets, Asyncio.

• Experience working with AWS or similar Cloud services.

• Experience in containerization technologies such as Docker.

• Understanding of fundamental design principles behind a scalable application (caching, Redis)