Customer Support Executive

We are looking for a Sr. Manager - National Operations for one of the renowned NGOs in Pune.

Sr. Product Manager at OneCard 

At Onecard, we're re-imagining the credit card for a new generation of users. Product development is an extremely collaborative effort between engineering, design, and customer-facing teams. You’d be joining a small team of experienced Product Managers who have helped build successful products at companies such as Gaana, Walnut, ICICI Bank among others. 

YOU MAY BE A GOOD FIT IF:

• You can think in terms of the big picture, but deliver on the details
• You observe users and talk to them to get insights for building products. 
• You have a nose for great products, and advocate for new features with qualitative and quantitative reasoning
• You do whatever it takes to make your product and team successful, whether that means writing a QA plan or hunting down the root cause of a user’s frustration. This is very important as we're rapidly growing. 
• You can turn incomplete, conflicting, or ambiguous inputs into solid action plans
• You communicate with empathy and exceptional precision
• You are technical enough to ask engineers good questions about architecture and product decisions alike
• Beyond just shipping new products, you obsess about continuous product improvement

REQUIREMENTS

• You’ve spent at least 3 years in product management, especially working on mobile apps. 
• You’ve built something with 100k+ users in a consumer facing application. If you've built something on your own - a blog or a website, please send us a link. 
• You’ve worked with design teams and software like Figma/Zeplin/Balsamiq. 
• Experience in Fintech and gaming is preferred. Especially working on reward programs. 

You’ve built something with 100k+ users in a consumer facing application. If you've built something on your own - a blog or a website, please send us a link. 

YOU SHOULD INCLUDE THESE IN YOUR APPLICATION:

A few words on...

• Why you’re interested in being a product manager at OneCard in particular
• The product you are most proud of shipping, and your role in its development
• The biggest product mistake you’ve made (we all have them!)

• Threat and vulnerability analysis.
• Investigating, documenting, and reporting on any information security (InfoSec) issues as well as emerging trends.
• Analysis and response to previously unknown hardware and software vulnerabilities.
• Preparing disaster recovery plans.

SOC analysts are considered the last line of defense and they usually work as part of a large security team, working alongside security managers and cybersecurity engineers. Typically, SOC analysts report to the company’s chief information security officer (CISO).

SOC analysts need to be detail oriented because they are responsible for monitoring many aspects simultaneously. They need to watch the protected network and respond to threats and events. The level of responsibility typically depends on the size of the organization.

Responsibilities:
● The candidate will be part of the Engineering leadership team and will help with strategies and execute the product roadmap.
● Work closely with Product and business teams to strategize or design the features and product experiments.
● Lead a team of 15-30 Engineers, develop engineers on the team and help them advance in their careers.
● Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility.
● Ensure resource availability and allocation.
● Develop a detailed project plan to track progress, lead meetings, and set expectations for the project team.
● Perform risk management to minimize project risks.
● Conduct regular 1-1s with the team.
● Scale the technology architecture, team, and product to drive multiple growths in the next 2-3 years.
● Preferably from LAMP/MEAN, stack and good exposure with scalable and distributed systems using microservices.
● Exposure to various cloud hosting environments(Preferably AWS).

Requirements:
● Bachelor's degree required; masters preferred.
● You have managed engineering teams that have a strong record of developing and delivering products.
● Proven working experience as a senior engineering manager in the information technology sector.
● You put a strong emphasis on recruiting and developing your team.
● You have an eye for great products and can work effectively with engineers, product managers,
and designers to build them.
● You are deeply technical but prefer to lean on your leadership skills.
● You are a strong communicator who can streamline the flow of information between Engineering and other teams.
● Solid organizational skills including attention to detail and multi-tasking skills.
● You have a curiosity about how things work.
● PMP / PRINCE II certification is a plus(Theoretical and practical project management knowledge).
● Excellent decision-making and leadership capabilities.
● A minimum of 8+ IT experience in leading multi-skilled teams involving product, mobile, and web application development & Engineering.

• Drive the goals by understanding the requirements and preparing a robust test strategy
• Analyze and understand existing automation framework and automate manual test cases
• Upgrade/create a new reusable test framework using Java, Cucumber, Selenium as per functional requirements
• Analyze the business requirements and craft detailed level of test scenarios/cases/plan
• Carry out functional and regression testing
• Be responsible to handle multiple projects at the same time
• Complete STLC process with deliverable on time within excellent quality
• Requirement/Status communication with all the stakeholders like development team, business, product delivery team, senior management
• Good Experience in testing API and service side components
• BFSI Domain experience is MUST
• Highlight/Escalate the risk and issues in a timely manner In this role you will:
• Be responsible and held accountable for the quality of products developed by IT for our internal and external customer
• Help improve QA practices and processes by creating and maintaining documentation, QA templates, and other related artifacts
• Work in an Agile environment with distributed teams
• Maintain QA artifacts (such as documentation, etc.) and report QA metrics
• Be heavily involved with the Development teams during development, UAT teams during the acceptance testing, and Release Team for deployments and post-deployment QA
• Manage defect tracking for all software projects and assist with defect management by providing periodic updates to senior management as requested
• Be responsible for all QA resources
• Must remain up-to-date with relevant information and security practices within the industry and security training annually.

 

Skills:

• we are looking for a senior profile, a person having experience in testing API (Enterprise level product)
• Working knowledge of build automation tools like Maven, Gradle, Jenkins, etc.
• Expertise in version control tools like GIT.
• Using IDE's like IntelliJ, Eclipse, Spring tool suit, etc
• Expertise in web services technologies such as Restful with microservices architecture
• Good knowledge of SQL Database n
• Excellent communication, documentation, and organizational skills.
• Experience in a complex, large volume operation
• Excellent written and verbal communication skills
• Plan the timelines of delivery details of the Group/ Division project activities

 

 

Responsibilities

As a Software Engineer - Cross Platform Mobile Developer you will be expected to develop and maintain Cross platform Android and iOS applications for a range of our clients in different verticals. You will be working alongside other engineers and developers working on different layers of the infrastructure. You will also be helping out junior team members by reviewing their code and providing feedback. Thereby, helping them excel professionally.

Requirements

B.E/B.Tech degree in Computer Science Engineering or any related fields. Even candidates with BCA/MCA degree can apply. But if you feel that you don’t have the necessary degree to apply, don’t worry! If you can prove that you have the necessary skills for this position, we would love to hear from you.

Skills

• Thorough understanding of Flutter and its core principles.

• Proficient in Dart6 Programming.

• Knowledge of modern authorization mechanisms (such as Auth 2.0 or JSON Web Token)

• Build pixel-perfect, buttery smooth UIs across both mobile platforms. • Familiarity with RESTful APIs.

• Leverage native APIs for deep integrations with both platforms.

• Diagnose and fix bugs and performance bottlenecks for performance that feels native.

• Maintain code and write automated tests to ensure the product is of the highest quality.

• Ability to understand business requirements and translate them into technical requirements

• A knack for benchmarking and optimization

• Familiarity with code versioning tools (such as Git or Perforce)

• Strong knowledge of UI design principles, architecture patterns, and best practices for development.

• Familiarity with native build tools, like Xcode, Gradle (Android Studio, IntelliJ)

• Ability to write well-documented, clean code

• Experience launching and managing production mobile apps Nice to have

• Familiarity with continuous integration

• Knowledge on native Android development

Job Description:

1.Responsible for web development and control, Monitoring, Configuration, IIS, Drives, Usage, Timer Jobs etc.

2. Should take care server maintenance, Firewall and file system, troubleshooting, Server migration, Server failover & fallback.

3. Perform administrative activities such as site creation, page/library creation, site permission, user issue resolution, monitoring of SharePoint and SharePoint server logs, activities, events, and assets.

4. Troubleshoot SharePoint application issues, perform troubleshooting to isolate and diagnose SharePoint problems.

5. Work on Service tickets as assigned within the designated SLA boundaries. Supporting SharePoint infrastructure and application in 24x7 mode.

6. Review and monitor usage and health reports.

7. Handle Networking related jobs will be added advantage.

Requirements
• Proven working experience in web programming
• Proven experience in graphic designing
• Top-notch programming skills and in-depth knowledge of modern HTML/CSS
• Familiarity with at least one of the following programming languages: PHP, ASP.NET, JavaScript or Ruby on Rails

• Hands-on experience in Laravel

• A solid understanding of how web applications work including security, session management, and best development practices
• Adequate knowledge of relational database systems, Object Oriented Programming and web application development
• Hands-on experience with network diagnostics, network analytics tools
• Working knowledge of Search Engine Optimization process
• Aggressive problem diagnosis and creative problem-solving skills
• Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.