Customer Support Executive at Ahmedabad · Ahmedabad · 1 - 2 years · ₹2L - ₹3L / yr · Posted 1 Mar 2023
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using right methods/tools
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Keep records of customer interactions
- Making calls on Decline Users and understanding the reason behind it
- Converting of Decline users to business.
- Generating leads for the business via online or offline mode
- Making more people aware about the product
- Reaching out to customers and make them Register and avail the loan.
- Expanding the business by Marketing and Branding
- Making 200 + connected calls everyday
Shubham Vishwakarma
Full Stack Developer - Averlon
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Sales Representative
We seek a skilled and driven Sales Representative who excels in a fast-paced sales environment. This
individual will contribute to the attainment of lead acquisition and conversion goals by engaging in
calls, collaborating with channel partners, visiting prospective clients in-person and generating
interest while qualifying prospects.
Responsibilities:
1. Establishing connections with company CXOs through LinkedIn, understanding their needs, and
initiating initial discussions with the relevant channel head.
2. Conducting daily calls to follow up on generated leads, both inbound and outbound, to
assess their qualification.
3. Handling both inbound and outbound calls to evaluate lead qualifications.
4. Comprehending client requirements and effectively presenting product
offerings.
5. Qualifying leads and forwarding them to the respective stakeholders.
Requirements:
1. Demonstrated expertise in handling incoming and outgoing calls.
2. 0 to 1 years of sales experience, preferably in the Fintech sector.
3. Proven track record in successful lead generation.
B2B sales experience is essential.
4. Fundamental knowledge of business banking and lending products.
5. Proficient in managing a high volume of calls daily with a strong phone
presence.
6. Familiarity with CRM systems, such as Freshworks or equivalent.
7. Exceptional verbal and written communication skills.
Effective listening and presentation capabilities.
8. Ability to multitask, prioritize, and efficiently manage time.
9. Previous experience in a financial organization is
advantageous.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon