Customer Support Executive

Job Title : ServiceNow Analyst - Configuration Management Database (CMDB) & Discovery

Experience : 5+ Years

Location : Gurgaon (Onsite)

Type : Full-Time

Work Schedule : 5 Days Working

Job Summary :

We are looking for an experienced ServiceNow Analyst - to manage and optimize the Configuration Management Database (CMDB), Discovery, and Service Mapping processes.

The ideal candidate will have strong expertise in ServiceNow Discovery, infrastructure mapping, and backend integration.

Mandatory Skills : ServiceNow CMDB, ServiceNow Discovery & Service Mapping, ITSM processes, API integration, Infrastructure understanding (on-prem/cloud), Data governance, ITIL fundamentals, Troubleshooting, and Configuration management.

Key Responsibilities :

• Manage and maintain CMDB integrity and accuracy.
• Administer ServiceNow Discovery and Service Mapping tool.
• Design, deploy, and troubleshoot infrastructure mapping (on-prem/cloud).
• Implement data governance, audit, and reconciliation procedures
• Collaborate with cross-functional IT teams to resolve mapping/discovery issues.
• Generate reports, dashboards, and documentation for configuration management.

Required Skills :

• 5+ Years of experience in ServiceNow.
• 3+ Years in Discovery & Service Mapping.
• Strong understanding of CMDB, APIs, infrastructure components.
• ITIL Foundation certification preferred.
• Excellent communication and problem-solving skills.
• Experience working in agile and collaborative environments.

Job Title : Senior Machine Learning Engineer

Experience : 8+ Years

Location : Chennai

Notice Period : Immediate Joiners Only

Work Mode : Hybrid

Job Summary :

We are seeking an experienced Machine Learning Engineer with a strong background in Python, ML algorithms, and data-driven development.

The ideal candidate should have hands-on experience with popular ML frameworks and tools, solid understanding of clustering and classification techniques, and be comfortable working in Unix-based environments with Agile teams.

Mandatory Skills :

• Programming Languages : Python
• Machine Learning : Strong experience with ML algorithms, models, and libraries such as Scikit-learn, TensorFlow, and PyTorch
• ML Concepts : Proficiency in supervised and unsupervised learning, including techniques such as K-Means, DBSCAN, and Fuzzy Clustering
• Operating Systems : RHEL or any Unix-based OS
• Databases : Oracle or any relational database
• Version Control : Git
• Development Methodologies : Agile

Desired Skills :

• Experience with issue tracking tools such as Azure DevOps or JIRA.
• Understanding of data science concepts.
• Familiarity with Big Data algorithms, models, and libraries.

A BDM (Centre Manager) is responsible for driving the sales and marketing activities of the location. The profile requires creating strong brand image through networking and public relations. Increase business through business development models and competitor tracking. Essential Job Responsibilities:  Leading a team of sales professionals who will perform activities such as Admission calling and counseling to prospective students / parents and convincing / converting them to final admission.  The Centre Manager will create goodwill and brand in the minds of students and parent by talking and sharing information with promoting our admission plans.  The Centre Manager will oversee students Record/Information, Admission Formalities - conducting admission test; filling up admission forms; collecting fees; follow ups on pending fees; Handling all types of queries by students and parents. Giving them solution; guidance; counseling  The position will drive sales and marketing initiatives decided by Team Leaders and achieve desired targets & will maintain good Public Relations.  The profile conducts and monitors Presentations, Admission Tests, Parents Meeting, Schools Penetration , Connecting with Principals & Teachers  Building network with local teachers / agencies / students for reaching out to students.  Meeting Business targets, Following Marketing Schedules & Admission Schedule  Keeping track of competitor’s activities in the market.  Coordination and Conduction of seminars in all leading schools of Vidarbha.  Coordination and conduction of various Potential Assessment Test in all leading schools of Vidarbha.  Any other relevant work as required by department. Supervisory Responsibilities Number of subordinate supervisors reporting to this job 3+ Total number of employees supervised; include those directly supervised and those supervised through subordinate supervisors N/A

AI Automation Engineer – Intelligent Systems

(AI Generalist – Automation & Intelligent Systems)

📍 Location: Bengaluru (Onsite)

🏢 Company: Learners Point Academy

📊 Reporting To: Head

🕒 Employment Type: Full-Time

🎯 Role Summary

Learners Point Academy is seeking a hands-on AI Automation Engineer to architect, deploy, and scale intelligent automation systems across Sales, Marketing, Academics, Operations, Finance, and Customer Experience.

🧠 What This Role Requires:

• A Systems Thinker
• A Hands-on Builder
• An Automation Architect
• An AI Deployment Specialist

Core Responsibilities

1️⃣ Operational Workflow Automation

• Automate CRM workflows (Bitrix24 / Zoho or similar)
• Build intelligent lead scoring systems
• Auto-generate proposals from structured CRM inputs
• Deploy WhatsApp automation with tiered logic
• Design cross-functional task routing systems
• Implement automated follow-up sequences
• Build cross-department reporting pipelines

2️⃣ AI Agents & Intelligence Systems

• Build internal AI Sales Assistant (copilot model)
• Develop Academic AI Assistant (summaries, grading support)
• Create AI-powered reporting dashboards
• Build centralized AI knowledge base
• Develop customer segmentation intelligence
• Implement predictive closure timeline models

3️⃣ LMS & Assessment Automation

• Design AI-powered quiz generation systems
• Implement auto-grading frameworks
• Integrate Zoom attendance with LMS tracking
• Automate certification workflows
• Build student performance dashboards
• Ensure seamless LMS–CRM synchronization

4️⃣ Revenue & Growth Intelligence

• Develop pipeline scoring engines
• Deploy sales copilot (email drafting, objection handling)
• Build AI-driven pricing optimization tools
• Design churn prediction logic
• Automate ad spend tracking systems
• Create performance intelligence dashboards

5️⃣ AI Architecture & Governance

• Define AI usage SOPs
• Maintain structured prompt libraries
• Document system architecture & workflows
• Ensure scalable, secure system design
• Build reusable frameworks — avoid patchwork automation

🔧 Required Technical Skills

Mandatory:

• Workflow Automation: Zapier / Make / n8n
• CRM Automation (Bitrix24 / Zoho / similar)
• LLM API Integration (OpenAI, Claude, etc.)
• REST APIs & Webhook Integrations
• Python or JavaScript scripting
• Google Workspace Automation
• Business Process Automation Design

Good to Have

• Lang Chain or AI Agent Frameworks
• Vector Databases & RAG Systems
• Whats App Business API Integration
• Workflow Orchestration Tools
• BI Tools (Power BI / Looker)
• LMS Integration Experience

🎓 Qualifications

• Bachelor’s / Master’s in Engineering, Computer Science, AI, or related field
• 3–6 years experience in AI deployment, automation, or systems integration
• Demonstrated experience implementing automation in business environments
• Portfolio of deployed AI systems (production-grade, not academic-only)

📈 Ideal Candidate Profile

You:

• Think in systems, not scripts
• Understand real-world business workflows
• Have deployed AI agents in production
• Can connect CRM + LMS + Communication tools seamlessly
• Can explain technical architecture clearly to leadership
• Prefer measurable business impact over experimental prototypes

🚫

This Role Is NOT For

• Pure ML researchers
• Academic AI model developers
• Candidates without business automation exposure
• Candidates without real deployment experience

A backend developer is an engineer who can handle all the work of databases, servers,

systems engineering, and clients. Depending on the project, what customers need may

be a mobile stack, a Web stack, or a native application stack.

You will be responsible for:

 Build reusable code and libraries for future use.

 Own & build new modules/features end-to-end independently.

 Collaborate with other team members and stakeholders.

Required Skills :

 Thorough understanding of Node.js and Typescript.

 Excellence in at least one framework like strongloop loopback, express.js, sail.js, etc.

 Basic architectural understanding of modern day web applications

 Diligence for coding standards

 Must be good with git and git workflow

 Experience of external integrations is a plus

 Working knowledge of AWS or GCP or Azure - Expertise with linux based systems

 Experience with CI/CD tools like jenkins is a plus.

 Experience with testing and automation frameworks.

 Extensive understanding of RDBMS systems

Position Overview :

As an Intermediate Software Engineer, you will design, develop, and maintain high-performance and scalable applications for Membership, Marketing, and Map services. Your role involves coding, unit testing, and building applications to meet the needs of millions of Sam's members. You should be intellectually curious, passionate about technology, and a supportive team player.

Key Responsibilities :

- Design, code, and test scalable applications in Java and React.

- Ensure high performance and maintainability of applications.

- Participate in peer code reviews and support team deliverables.

- Manage applications to meet engineering and operational excellence criteria.

- Collaborate with team members to align efforts with business needs.

Required Skills and Experience :

- Java : Experience with Java 8 or above, including lambda functions and streams.

- React : Proficiency in React, including tools like Flux, Flow, and Redux.

- Testing : Strong in writing modular and testable code with frameworks like JUnit, Mockito, and Mock MVC.

- Front-End : In-depth knowledge of JavaScript, CSS, HTML, and React fundamentals.

- Micro-Services : Experience with micro-services architecture and distributed systems.

- Spring Boot : Hands-on experience with Spring Boot and related technologies.

- Databases : Experience with relational and NoSQL databases (e.g., Cosmos DB).

- Caching : Knowledge of caching technologies like Redis or Memcached.

- Monitoring : Experience with monitoring tools like Prometheus and Splunk.

- CI/CD : Familiarity with CI/CD tools like Jenkins, Git, Maven, and Gradle.

- Containerization : Experience with Docker, Helm, and Kubernetes.

- Cloud Platforms : Experience with Azure, GCP, or similar public cloud platforms.

- Performance Testing: Experience with performance testing tools like JMeter is a plus.

- Retail Domain Knowledge : Good understanding of the retail domain is beneficial.

Qualifications :

- Bachelor's degree in Computer Science, Engineering, or related field.

- 7+ years of experience in software engineering or a related field.

Additional Information :

- Strong problem-solving skills and analytical thinking.

- Ability to work effectively in a team environment

Exp : 0-1 Year*

Female Candidate*

Good Knowledge in IT Recruitment*

• Exposure in Job portals and social network
• Experience in hiring Web developers and Mobile developers
• Should have strong communication skills and interpersonal skill
• Sourcing the right candidates through Job Portals, Advertisements, Headhunting, Networking & Employee Referrals, etc.
• Good analytic skills and expertise to be proficient in hiring through various channels, utilising job portals, free job posting sites, social networking sites, etc.
• Understanding the requirements and Sourcing, Screening profiles, shortlisting the candidates for a preliminary interview.
• Develop sourcing strategies that are successful in reaching out to the passive and active job seekers Screen and interview prospective candidates.
• Build good rapport with candidates throughout the interview process to ensure a positive experience.
• Regularly update the internal database with new resumes and bring in more innovative recruiting techniques.

Job Description:

·  working with databases, spreadsheets, documents, and other information that a company produces to get a picture of what the company is doing and how it's performing

·   You may also link databases to spreadsheets and train employees on new software.

·    Fetching the Data

·    Data Extraction & Data Research

·    Good In Excel
    Data processing (text-to-cloumn, VLOOKUP, HLOOKUP, CountyIf & such other formulas)