Customer Support Executive

Job Title : React + Node.js Developer (Full Stack)

Experience : 5+ Years

Location : Mumbai or Pune (Final location to be decided post-interview)

Notice Period : Immediate to 15 Days

Interview Rounds : 1 Internal Round + 1 Client Round

Job Summary :

We are looking for a highly skilled Full Stack Developer (React + Node.js) with strong expertise in both frontend and backend development.

The ideal candidate should demonstrate hands-on experience with databases, excellent project understanding, and the ability to deliver scalable, high-performance applications in production environments.

Mandatory Skills :

React.js, Node.js, PostgreSQL/MySQL, JavaScript (ES6+), Docker, AWS/GCP, full-stack development, production system experience, and strong project understanding with hands-on database expertise.

Key Responsibilities :

• Design, develop, and deploy robust full-stack applications using React (frontend) and Node.js (backend).
• Exhibit a deep understanding of database design, optimization, and integration using PostgreSQL or MySQL.
• Translate project requirements into efficient, maintainable, and scalable technical solutions.
• Build clean, modular, and reusable components following SOLID principles and industry best practices.
• Manage backend services, APIs, and data-driven functionalities for large-scale applications.
• Work closely with product and engineering teams to ensure smooth end-to-end project delivery.
• Use Docker and cloud platforms (AWS/GCP) for containerization, deployment, and scaling of services.
• Participate in design discussions, code reviews, and troubleshooting production issues.

Required Skills :

• 5+ Years of hands-on experience in full-stack development using React and Node.js.
• Strong understanding and hands-on expertise with relational databases (PostgreSQL/MySQL).
• Solid grasp of JavaScript (ES6+), and proficiency in Object-Oriented Programming (OOP) or Functional Programming (FP).
• Proven experience working with production-grade systems and scalable architectures.
• Proficiency with Docker, API development, and cloud services (preferably AWS or GCP).
• Excellent project understanding, problem-solving ability, and strong communication skills (verbal and written).

Good to Have :

• Experience in Golang or Elixir for backend development.
• Knowledge of Kubernetes, Redis, RabbitMQ, or similar distributed tools.
• Exposure to AI APIs and tools.
• Contributions to open-source projects.

RESPONSIBILITIES:

• Product Leadership: You will be accountable for one or more of the above product’s Study,
• Reverse Engineering, Design, Development, Testing,
• Qualification and Certification.
• You will need to work as individual contributor, mentor, reviewer, product owner and project manager.
• Technical Ownership: Drive design decisions, architecture, and technical specifications;
• ensure compliance with airborne certification standards (DO-178C, DO-254, TSO, MIL- PRFs, MIL-STD-810H, MIL-STD-704D, MIL-STD-461E)
• Team Leadership: Break the bigger problem into smaller chunks and assign to the team member (s); Mentor and technically supervise them; conduct design reviews
• Project Management: Own schedule, budget, and deliverables for assigned products; coordinate with shared teams (Mechanical CAD, FEA, CFD, Embedded Systems)
• Preparation and Reviewing of documents like Schematic Drawings, M-Part Drawings, Balloon Drawings, Technical Specifications (TS) Document, Functional Test Procedure (FTP), Qualification Test Procedure (QTP), Acceptance Test Procedure (ATP), System Requirement Specifications (SRS), Airworthiness Certification Plan (ACP), Master Drawing Index (MDI), Bill of Materials (BOM), Test Reports, White Papers, Root Cause Analysis (RCA), Defect Investigation Reports (DIR), etc.
• Proactive coordination with customer (HAL, etc.) along with RCMA and DGAQA for document submission, signing, corrections and approvals.
• Reliability Calculations and System Safety Analysis as per MIL-STD-882 or equivalent standards. Visiting Customer Location for Testing, Presentations, Fitment Checks and FAIs.
• Quality & Compliance: Ensure all deliverables meet regulatory, safety, and quality standards as per company QMS, AFQMS and AS9100D.
• Selection of mil grade or suitable parts, components, vendors required for the project. Identify bottlenecks to the timelines and address them well in advance.
• Reverse Engineering & Modernization: Lead competitive analysis and legacy product reverse engineering. Also, once the product is developed, one should have a vision to create horizontal family of that product.

REQUIRED QUALIFICATIONS

• B.Tech / M.Tech in Electrical, Electronics, Aerospace, Mechanical, or Instrumentation
• Engineering or any other relevant field
• 8+ years in airborne sensor or avionics systems design, development, and certification.
• Strong Knowledge of IMTAR21 V2.0 and IMAP 2023.
• Proven expertise in one or more than one of the following: vibration sensing, pressure sensing, ignition exciter systems, rpm sensor, tachometer, thermal sensing, chipping sensing.
• Leadership experience: Mentoring, technical reviews, and cross-functional project ownership
• Excellent experience in more than any two of the following:
• Signal Conditioning – Amplification, filtering, impedance matching, analog-to-digital conversion
• Embedded Systems/Firmware – Microcontroller programming, real-time processing, firmware architecture
• Sensor Physics & Transducers – Principles of measurement (vibration, pressure, temperature, speed)
• Calibration & Metrology – Accuracy, precision, sensor characterization, test standards
• Systems Engineering – Integration, architecture, specifications, V&V planning
• Reliability & Quality – FMEA, fault tolerance, robustness, certification readiness
• Testing & Validation – Functional testing, environmental (vibration, thermal, altitude, EMI), life testing

KEY COMPETENCIES

• Technical depth with hands-on design and mentorship experience
• Problem-solving & systems thinking
• Regulatory/compliance mindset
• Communication & stakeholder management

In this role,you will be at the forefront of our expansion efforts. Your primary focus will be on identifying and entering new market segments, cultivating strategic partnerships, and building the foundational pipeline of qualified opportunities for our sales team. You will leverage your deep market understanding and strategic thinking to chart new paths for growth, requiring strong networking, relationship-building, and negotiation skills to establish impactful collaborations and secure initial agreements. This role demands a highly results-oriented individual with a strong entrepreneurial spirit and the ability to operate with a high degree of autonomy.

• New Market Identification and Entry:

Conduct in-depth market research to identify and prioritize new market segments and customer verticals for learning/e-learning, localisation, and translation product/service markets. Develop and execute market entry strategies.

• Strategic Partnership Development:

Identify, initiate contact, and build strong relationships with potential strategic partners (e.g., complementary technology providers, industry associations, channel partners) to expand our reach and market presence. Negotiate and finalize partnership agreements.

• Pipeline Origination:

Generate a consistent flow of new, qualified leads and opportunities through proactive outreach, networking, industry events, and targeted campaigns focused on new markets and partnerships.

• Value Proposition Development for New Markets:

Tailor and refine our value proposition to resonate with the specific needs and challenges of new market segments and potential partners.

• Early-Stage Opportunity Management:

Manage the initial stages of the sales cycle for new opportunities, effectively communicating our solutions and qualifying prospects before handing them off to the sales team for closure.

• Market Intelligence and Competitive Analysis (New Markets): Continuously monitor and analyze trends, customer needs, and competitor activities within target new markets and partnership landscapes.

• Collaboration with Internal Teams: Work closely with development, marketing, and sales teams to align strategies, provide market feedback, and ensure successful onboarding of new clients and partners.

• Reporting and Forecasting: Track and report on business development activities, pipeline of new opportunities and partnerships, and progress against targets for new market penetration.

• Representing Wordsburg: Act as a key representative of Wordsburg at industry events, conferences, and partner meetings, building brand awareness and generating new opportunities.

Perfect match requirements -

• Bachelor's degree in Business Administration, Marketing, or a related field.

• Minimum of 10 years of experience in Business Development, preferably in the learning/e-learning, localisation, and translation industry or a related technology sector. 

• Proven track record of success in business development, specifically in identifying and penetrating new markets and building strategic partnerships in learning/e-learning, localisation, and translation product/service markets.

• Experience in the learning/e-learning, localization, translation, or service industries is highly desirable.

• Familiarity with the localization and translation industry and its potential synergies with learning/e-learningis a strong plus.

• Exceptional networking, relationship-building, and interpersonal skills.

• Strong strategic thinking, analytical, and problem-solving abilities.

• Excellent communication, presentation, and negotiation skills.

• Ability to work independently, take initiative, and thrive in a target-driven environment.

• Willingness to travel as required by business.

• Deep understanding of AGILE methodologies and extensive experience working within a learning, educational technology, or complex content delivery environment.

Key Responsibilities

● Engage proactively with potential customers through outbound calls. ● Counsel students effectively and convert potential leads into successful sales.

● Respond promptly to assigned leads and demonstrate strong follow-up skills.

● Achieve weekly and monthly performance targets in a metrics-driven environment.

● Understand customer needs and provide suitable course recommendations.

Candidate Profile

● Excellent communication skills.

● Strong proficiency in English + Tamil / Telugu / Kannada / Hindi / Marathi. Knowledge of regional languages is an added advantage.

● Passion for building a successful career in sales.

● Customer-focused with strong persuasion and negotiation abilities. ● Confident, target-oriented, and self-driven.

● Must have a laptop with functional audio/video capabilities. 

We are seeking a creative and results-driven Digital Marketing Executive to join our team at Xtep India. The ideal candidate will lead efforts to enhance our brand's visibility, drive engagement across social media platforms, and increase traffic and reach for our Direct-to-Consumer (D2C) website. This role involves planning, executing, and analyzing various digital marketing strategies to build brand awareness and connect with our target audience effectively in the digital world.

Key Responsibilities:

1.   Social Media Management:

o Develop and implement a comprehensive social media strategy to increase brand visibility and engagement across platforms (e.g., Instagram, Facebook, Twitter, LinkedIn, YouTube).

o Create, schedule, and manage compelling content, including text, images, videos, and infographics.

o Monitor social media trends, audience behavior, and competitive activities to refine strategies.

o Respond to comments, messages, and queries promptly to foster community engagement.

2.   Brand Awareness & Building:

o Plan and execute campaigns that position Xtep India as a leading brand in the sportswear industry.

o Collaborate with creative teams to design impactful visual and written content that aligns with brand guidelines.

o Partner with influencers and bloggers to amplify the brand’s reach.

o Ensure consistent brand messaging across all digital platforms.

3.   D2C Website Marketing:

o Develop strategies to drive organic and paid traffic to the D2C website.

o Optimize the website for SEO, including keyword research, meta tags, and on-page optimization.

o Execute email marketing campaigns to retain and engage customers.

o Monitor website analytics and make data-driven recommendations to improve conversion rates.

4.   Content Marketing:

o Collaborate with content creators to produce blogs, videos, and other materials that resonate with the target audience.

o Ensure content aligns with SEO best practices to increase discoverability.

5.   Analytics & Reporting:

o Monitor and report on key performance metrics across all digital channels.

o Provide insights and recommendations to improve future campaigns.

o Stay updated on industry trends, emerging platforms, and new digital tools.

6.   Cross-Functional Collaboration:

o Work closely with the marketing, sales, and product teams to ensure cohesive brand messaging and integrated campaigns.

Requirements:

·    Bachelor’s degree in marketing, Digital Media, Communications, or a related field.

·    Proven experience in digital marketing, preferably in the retail or sportswear industry.

·    Strong understanding of social media platforms, SEO, and performance marketing.

·    Proficiency in tools such as Google Analytics, Google Ads, Facebook Ads Manager, and social media scheduling tools.

·    Excellent communication, creative thinking, and problem-solving skills.

·    Ability to work in a fast-paced environment and manage multiple projects simultaneously.

·    Knowledge of the sportswear market and passion for fitness or sports is a plus.

• Minimum 2 years of experience working as Software/Solution Architect
• In-depth knowledge of enterprise integration patterns
• Expertise to help developing advanced cloud-based solutions like AWS, Google or Microsoft. Ability
• to plan, design and scale AWS cloud based implementations using the best practises recommended
• by Amazon
• Experience in software development and coding in various platforms (like Java, Python, Node.js,
• Angular, Kotlin, React, Swift etc)
• Experience with relational and NoSQL databases
• Experience with enterprise service bus like Mule, Apache Camel is a plus
• Understanding of software quality assurance principles
• Outstanding communication and presentation abilities

• Leads development of solution architecture , preparation of technical plans, in liaison with business
• assurance and project staff
• Develop high-level product specifications with attention to system integration and feasibility
• Working proactively to maintain a stable, viable architecture and ensure consistency of design across
• projects within the programme
• Collaborate with other professionals to determine functional and non-functional requirements for
• new software or applications
• Ensures that technical strategies, policies, standards and practises are applied correctly working
• proactively to maintain
• Use tools and methodologies to create representations for functions and user interface of desired
• product
• Provides guidance on technical aspects of the solution development and integration
• Ensure software meets all requirements of quality, security, modifiability, extensibility etc.
• Ensures that appropriate tool and method are available, understood and employed in the
• architecture development

• At least 2-5 years of working experience in web services, preferably in Python
• Should have built and released APIs in production
• Experience working with RDBMS and NoSQL databases
• Designing thoughtful, extensible data models
• Knowledge of identifying, defining and building micro-services
• Working knowledge of GCS, AWS, Azure or any other cloud provider
• Aggressive problem diagnosis and creative problem-solving skills
• Good communication skills - written and spoken