Account Executive

1. Vendor Outreach: Initiate outbound calls to vendors, introducing the e-commerce platform, and establishing or maintaining relationships.
2. Order Confirmation: Communicate with vendors to confirm orders, ensuring accurate product details, quantities, and delivery timelines.
3. Issue Resolution: Address and resolve any issues related to orders, payments, or product discrepancies by liaising between vendors and internal teams.
4. Feedback Collection: Gather feedback from vendors regarding their experiences with the e-commerce platform, identifying areas for improvement.
5. Contractual Agreements: Communicate and ensure vendors adhere to contractual agreements, including pricing, terms, and conditions.
6. Inventory Management: Coordinate with vendors to manage and update inventory information, ensuring product availability and accuracy on the platform.
7. New Vendor Onboarding: Assist in the onboarding process for new vendors, providing necessary information and documentation requirements.
8. Payment Follow-Up: Follow up on payment-related issues, ensuring timely and accurate processing of vendor payments.
9. Performance Tracking: Monitor vendor performance metrics, identifying trends and areas for improvement, and providing feedback to vendors.
10. Market Intelligence: Gather information on industry trends, competitor activities, and market conditions to provide insights for vendor management strategy.

Requirements:

1. Communication Skills: Excellent verbal communication skills, with the ability to convey information clearly and professionally.
2. Relationship Building: Strong interpersonal skills to build and maintain positive relationships with vendors.
3. Problem-Solving: Ability to identify and solve problems efficiently, especially in the context of order discrepancies or vendor-related issues.
4. Detail-Oriented: Attention to detail is crucial, particularly when confirming orders, managing inventory, and reviewing contractual agreements.
5. Negotiation Skills: Basic negotiation skills to ensure mutually beneficial terms with vendors.
6. Time Management: Efficiently manage time to handle multiple vendor interactions and tasks simultaneously.
7. Tech-Savvy: Comfortable using e-commerce platforms, CRM systems, and other tools relevant to vendor management.

Overall responsibility:

• Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
• Establishes performance metrics for customer service representatives. Establishes service levels and requirements for the department.
• Develops and implements methods to record, assess, and analyse customer feedback.
• Develops and implements training and quality assurance programs for new hires and experienced employees.
• Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention. Acts as a liaison between the customer service department and other divisions in the company.

Day to day responsibilities :

• Managing the customer support department’s day-to-day functions. Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Formulating and revising customer support policies and promoting their implementation. Informing the team of all new information related to products, procedures, and trends.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees. Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy. Managing the budget of the customer support department

Mandatory Certifications:

• ISO
• Six Sigma BB

Why Join Us : 

1. Start-up Environment - Work with a passionate and energetic team that is driven by hustle, comradeship, and togetherness

2. Compensation & Benefits – Best-in-class salaries to highly competitive ESOPs along with great learning work environment, we offer you a place full of opportunities to customize your career trajectory

3. An Environment for Innovation - We create a culture for innovation by giving an employee the prowess to create, make and innovate.

4. We've got you covered - From medical insurance, well-defined policies to flexi WFH options, scrumptious lunch to some amazing learning and development sessions- we've got your back!

5. Cool Perks – Come and get to join us for in-house events, team outings, dinner catchups, and much more

Greetings! from Gohoardings Solution LLP. we are looking for a java developer candidate.

Responsibilities-

• Develop and implement new software programs
• Maintain and improve the performance of existing software
• Clearly and regularly communicate with management and technical support colleagues
• Design and update software database
• Test and maintain software products to ensure strong functionality and optimization
• Recommend improvements to existing software programs as necessary

Required-

• Bachelor’s Degree in Computer Science required or in any specialization.
• 2+ years’ experience in web and software development
• Demonstrated knowledge of web technologies, such as HTML, CSS and Javascript
• Ability to work independently and multi-task effectively
• Demonstrated understanding of projects from the perspective of both client and business
• Flexible and willing to accept a change in priorities as necessary
• Strong attention to detail

• End to end campaign management on various platforms primarily Google (From forecasting to executing, monitoring, evaluating and optimizing campaign performance to generating maximum leads)
• Conducting keyword research and optimizing the campaigns
• Researching and analyzing competitor advertising links and strategizing the best plan ahead for the business
• Optimizing the ad copy, landing pages for the best lead quality
• Optimizing the campaigns regularly for improving the performance
• Identifying trends and insights, and optimizing spend and performance based on the insights
• Measuring and reporting performance of all marketing campaigns, and assessing against goals
• Brainstorming new and creative growth strategies
• Building on an existing level of search engine marketing expertise and developing a reputation for innovation and efficiency
• Staying up-to-date with industry trends and developments in search engine marketing, digital marketing as well as consumer behaviour and recommending improvements
• Implementing A/B testing to continuously improve ROI

Desired Candidate Profile

• Proven 4+ years SEM experience in managing PPC campaigns across Google
• Well-versed in performance marketing, conversion and online customer acquisition
• Understanding of keyword matching, keyword research and optimization
• Experienced in understanding google analytics and pixel integration
• Creative copywriting for ads
• Prior experience in working with affiliate ad networks (bonus)
• Understanding of campaign data and growth metrics
• Working knowledge of analytics tools (Google Analytics, Google Datastudio, GTM, etc.)
• Excellent communication skills
• Strong analytical and problem-solving abilities
• Willingness to work in a dynamic startup environment
• Ability to think creatively and work independently in a fast working environment    

• alling existing and potential customers to persuade them to purchase company products and services
• Accurately record details of customers' purchase orders
• Processing all customer purchases accordingly
• Generating promising leads for the outside sales team to pursue
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services
• Developing and sustaining solid relationships with customers to encourage repeat business
• Using sales scripts proffered by the company to drive sales and respond to customer rejections
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales