Junior Architect

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Job Title: DevOps Engineer

Location: Remote

Type: Full-time

About Us:

At Tese, we are committed to advancing sustainability through innovative technology solutions. Our platform empowers SMEs, financial institutions, and enterprises to achieve their Environmental, Social, and Governance (ESG) goals. We are looking for a skilled and passionate DevOps Engineer to join our team and help us build and maintain scalable, reliable, and efficient infrastructure.

Role Overview:

As a DevOps Engineer, you will be responsible for designing, implementing, and managing the infrastructure that supports our applications and services. You will work closely with our development, QA, and data science teams to ensure smooth deployment, continuous integration, and continuous delivery of our products. Your role will be critical in automating processes, enhancing system performance, and maintaining high availability.

Key Responsibilities:

• Infrastructure Management:
• Design, implement, and maintain scalable cloud infrastructure on platforms such as AWS, Google Cloud, or Azure.
• Manage server environments, including provisioning, monitoring, and maintenance.
• CI/CD Pipeline Development:
• Develop and maintain continuous integration and continuous deployment pipelines using tools like Jenkins, GitLab CI/CD, or CircleCI.
• Automate deployment processes to ensure quick and reliable releases.
• Configuration Management and Automation:
• Implement infrastructure as code (IaC) using tools like Terraform, Ansible, or CloudFormation.
• Automate system configurations and deployments to improve efficiency and reduce manual errors.
• Monitoring and Logging:
• Set up and manage monitoring tools (e.g., Prometheus, Grafana, ELK Stack) to track system performance and troubleshoot issues.
• Implement logging solutions to ensure effective incident response and system analysis.
• Security and Compliance:
• Ensure systems are secure and compliant with industry standards and regulations.
• Implement security best practices, including identity and access management, network security, and vulnerability assessments.
• Collaboration and Support:
• Work closely with development and QA teams to support application deployments and troubleshoot issues.
• Provide support for infrastructure-related inquiries and incidents.

Qualifications:

• Education:
• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• Experience:
• 3-5 years of experience in DevOps, system administration, or related roles.
• Hands-on experience with cloud platforms such as AWS, Google Cloud Platform, or Azure.
• Technical Skills:
• Proficiency in scripting languages like Bash, Python, or Ruby.
• Strong experience with containerization technologies like Docker and orchestration tools like Kubernetes.
• Knowledge of configuration management tools (Ansible, Puppet, Chef).
• Experience with CI/CD tools (Jenkins, GitLab CI/CD, CircleCI).
• Familiarity with monitoring and logging tools (Prometheus, Grafana, ELK Stack).
• Understanding of networking concepts and security best practices.
• Soft Skills:
• Strong problem-solving skills and attention to detail.
• Excellent communication and collaboration abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.

Preferred Qualifications:

• Experience with infrastructure as code (IaC) tools like Terraform or CloudFormation.
• Knowledge of microservices architecture and serverless computing.
• Familiarity with database administration (SQL and NoSQL databases).
• Experience with Agile methodologies and working in a Scrum or Kanban environment.
• Passion for sustainability and interest in ESG initiatives.

Benefits:

• Competitive salary and benefits package,and performance bonuses.
• Flexible working hours and remote work options.
• Opportunity to work on impactful projects that promote sustainability.
• Professional development opportunities, including access to training and conferences.

Job Description: 

Ideal experience required – 6-8 years

• Mandatory hands-on experience in .Net Core (8)
• Mandatory hands-on experience in Angular (10+ version required)
• Azure and Microservice Architecture experience is good to have.
• No database or domain constraint

Skills:

• 7 to 10 years of working experience in managing .net projects closely with internal and external clients in structured contexts in an international environment.
• Strong knowledge of .Net Core, .NET MVC, C#, SQL Server & JavaScript
• Working experience in Angular
• Familiar with various design and architectural patterns
• Should be familiar with Git source code management for code repository.
• Should be able to write clean, readable, and easily maintainable code.
• Understanding of fundamental design principles for building a scalable application
• Experience in implementing automated testing platforms and unit test. 

Nice to have:

• AWS
• Elastic Search
• Mongo DB

Responsibilities:

• Should be able to handle modules/project independently with minor supervision.
• Should be good in troubleshooting and problem-solving skills.
• Should be able to take complete ownership of modules and projects.
• Should be able to communicate and coordinate with multiple teams.
• Must have good verbal & written communication skill.

Roles and Responsibilities :

JOB DESCRIPTION

Role: Backend Architect

Amagi Background

Amagi is a SaaS platform that lets every content owner deliver their content to consumers anytime, anywhere, to any device. Amagi helps bring entertainment to hundreds of millions of consumers leading the transformation in media consumption. We believe in a connected ecosystem bringing content owners, distribution platforms, consumers and advertisers together to create great experiences.

Amagi grew by 136% last year and is on its way to double itself again this year. The market leader in FAST (Free Ad-supported Streaming TV), it delivers more than 500 media brands to 1500+ end points and is growing exponentially.

Amagi is looking for Software Architects with 8-12 yrs experience in high level & low level design and development of highly scalable software products.

Role reporting into: Director, Streaming TV - Distribution, Analytics & Monetization

Location: Bangalore, India

Key responsibilities include (but are not limited to):

• You will lead a team of talented engineers to build the B2B products and services, as well as necessary frameworks, libraries and primitives to scale & connect our offerings together.
• Architect, design, implement and maintain highly scalable backend systems that can scale to millions of concurrent users in production.
• Derive next generation tools and technologies to support hundreds of high impactful customers on monetization products in production
• Collaborate with the product, business, design and engineering functions to be on top of your team’s deliverables & milestones.
• Timely delivery of highly reliable and scalable engineering architecture, and high quality, maintainable and operationally excellent code for your team.
• Track & monitor team & individual performance, building continuous improvement into the process
• Drive design discussions and code reviews
• Identify and resolve performance and scalability issues
• Hire the top talent for your team and mentor the team members.

Person Specifications

• 8-12 years of software development experience with demonstrated ability to design, build, and deliver complex, successful engineering systems or products efficiently and with high quality.
• Good understanding of technologies and architecture in a highly scalable and available set up.
• Good understanding & expertise with highly transactional, large relational and complex systems
• Strong object-oriented design skills, and an uncanny ability to design intuitive module and class-level interfaces.
• Working knowledge of one or more backend technologies from among Java, Ruby-on-Rails, Python, Golang.
• Well versed with development workflows for distributed systems deployed on the cloud (preferably AWS)
• Establishing and maintaining unit, integration and system test mechanisms in staging, pre-production and production environments

We Anju Siima Technologies Private Limited are looking for a Flutter developer who is proficient with dart programming language. Your primary focus will be on developing user interface components and implement them following well known Flutter workflows.

Responsibilities:

• Develop new user interfacing features using Dart / Flutter framework
• Building reusable widget components and front-end libraries/packages for future use
• Maintain existing codebase on repositories
• Translate design and wireframes into high quality code
• Optimising widget components for maximum performance across mobile devices
• Stay updated with emerging technologies and implementing them into the current code base.
•  

Skills:

• Strong skills in Dart & Flutter
• Experience with understanding of Mobile Application Development Lifecycle
• Familiarity with third party libraries and its integration
• Experience with GIT
• Familiarity with RESTful API’s
•  

• 4 years of hands-on experience with AURA components & lightning experience
• 2 years of Lightning Web Components (LWC) experience
• 4+ years of experience with writing and running APEX
• 1 + years of Visual Force experience
• Ability to work independently and come up with good development practices based on the problem.
• 1 year experience on Lightning communities
• 2 years of experience in designing responsive design solutions for various devices including SF1 app & IPAD safari browser