Sr Design Engineer

Client Success Engineer – Refined Job Description

Job Title: Client Success Engineer

Key Responsibilities

Customer Project Management

• Ensure all required order information is received and projects can be delivered within the committed timeline.
• Complete the Discovery Phase by gathering and validating customer requirements.
• Coordinate with customers and internal teams to ensure timely project completion.
• Create project plans and provide regular progress reports to customers.

Customer Service

• Handle customer calls whenever required and resolve escalated support cases.
• Support and resolve issues escalated by the First Level Support team.
• Ensure solutions are provided within the agreed turnaround time.
• Maintain accurate records of all customer interactions and case activities.
• Ensure services provided are properly billed and paid for.
• Document issues and resolutions through Knowledge Base Articles for future reference.
• Create and modify Crystal Reports as per customer requirements.

Training & Customer Enablement

• Plan, package, and deliver customer training sessions remotely or onsite.
• Help customers become familiar with the Windowmaker software through demos, trials, and guided sessions.
• Prepare presentations, training materials, and videos for advanced or complex features.
• Provide training and guidance to the First Level Support team.

Management Reporting

• Prepare and submit daily and weekly reports to management regarding project and support activities.

Data Projects

• Analyze customer requirements and prepare project specifications.
• Perform data setup and configuration based on approved specifications.
• Conduct code/release testing and quality assurance activities.
• Ensure compliance with company standards and processes.

Qualifications & Experience

• Engineering Graduate with basic computer knowledge, preferably in software or IT-related fields.
• 1 to 8 years of experience in Customer Support, Client Success, or Technical Support roles.
• Freshers with excellent communication skills are also encouraged to apply.
• Good analytical, problem-solving, and coordination skills.
• Strong verbal and written communication skills. 

Responsibilities

· Work on PHP Laravel and CodeIgniter

· Experience for API development for mobile apps

· Train to junior PHP team member

· Complete allotted Project task on proper time

· Contribute to project tracking and planning

· Do Oral or written client communication for the project

· Client communication and technical support.

Requirements

· Excellent Communication skills

· Knowledge of HTML, CSS, Javascript, Bootstrap, and PHP

· Expertise in MVC architecture and MySQL

· Design/Development experience in Laravel

· Experience developing API using REST is huge plus point

· Strong proficiency in JavaScript, JQuery & third-party integration

· Clean coding style with the clear separating of UI and functionality.

· Problem Solving & Leadership skill

Experience: 0 to 2 years

Salary range: 15k to 45k

Location: Vesu, Surat

Can contact us directly on nine three one six one two zero one three two

Key Responsibilities:

• Design, develop, and maintain full-stack applications using Python and React.
• Collaborate with designers, product managers, and other developers to build user-friendly interfaces and seamless APIs.
• Optimize applications for maximum speed and scalability.
• Write clean, maintainable, and well-documented code.
• Debug and resolve technical issues promptly.
• Implement unit and integration tests to ensure high-quality deliverables.
• Stay updated with the latest industry trends, tools, and technologies.
• Participate in code reviews and contribute to team best practices.

Required Skills and Qualifications:

• 3–5 years of hands-on experience with Python and React.
• Strong understanding of JavaScript, ES6+, and TypeScript (preferred).
• Proficient in building RESTful APIs and integrating with frontend frameworks.
• Experience with state management libraries (e.g., Redux, Context API).
• Familiarity with databases such as MongoDB, PostgreSQL, or MySQL.
• Experience with modern build tools and package managers like Webpack, Babel, NPM, or Yarn.
• Hands-on experience with version control tools, particularly Git.
• Knowledge of containerization and CI/CD pipelines is a plus.

We are looking for an experienced Java Support Engineer with 4+ years of hands-on experience in supporting and maintaining Java/Spring Boot-based applications. The ideal candidate will be responsible for production support, debugging issues, and ensuring smooth application performance.

Key Responsibilities:

• Provide L2/L3 support for Java/Spring Boot applications in production and non-production environments.
• Perform incident analysis, root cause identification, and apply quick fixes or permanent solutions.
• Handle application deployments, environment monitoring, and performance tuning.
• Collaborate with development, DevOps, and database teams to resolve technical issues.
• Write and debug SQL queries, manage data fixes, and ensure database integrity.
• Use monitoring tools like Splunk, Kibana, or ELK Stack for issue investigation.
• Prepare documentation for recurring issues and maintain knowledge base.

Technical Skills:

• Strong in Core Java, Spring Boot, RESTful APIs
• Good knowledge of SQL / PL-SQL (Oracle / MySQL / PostgreSQL)
• Familiar with Linux/Unix commands and Shell scripting
• Exposure to microservices architecture and CI/CD tools (Jenkins, Maven)
• Hands-on experience with application monitoring and log analysis tools
• Knowledge of cloud (AWS / Azure) environments is a plus

Soft Skills:

• Strong problem-solving and analytical mindset
• Good communication and teamwork skills
• Ability to work under pressure and handle on-call support if required

Organised appointments, meetings, and follow-ups with Doctors, Distributors, hospital/healthcare staff

2. Coordinate day-to-day sales operations, including tracking inquiries, managing documentation, and maintaining customer databases.

3. Support the identification of new business opportunities by preparing preliminary information, product details, and relevant documents for the sales team.

4. Facilitate communication between the company and healthcare professionals such as doctors, nurses, pharmacists, technicians, and clinicians.

5. Prepare and maintain sales reports, performance summaries, and monthly/weekly MIS data.

6. Assist in preparing Tenders, quotations, proposals, agreements, and contracts for new and existing distributors.

7. Updating statutory compliances as required by the company time to time

8. Ensure timely follow-ups with clients, distributors, and internal departments to maintain smooth sales operations.

9. Work closely with the Purchase, Accounts, and Dispatch teams to ensure timely execution of order processing and delivery.

10. Support payment tracking, expense records, and documentation related to sales activities.

11. Maintain strong customer relationships through regular communication and service coordination

12. Any other work pertaining to purchase or commercial activities will be intimated time to time

Role & Responsibilities:

• Owning offline/retail P&L
• Identifying potential locations for expansion following the company’s expansion strategy
• Liaising with various agencies in the space search
• Carrying out a detailed feasibility study on chosen locations
• Negotiation with the malls/agencies and finalization of related documents & pricing.
• Creating & implementing the organization chart for the offline/retail function
• Collaboration with the Marketing team and VM for In-store marketing/promotions and for external ATL/BTL activities
• Generates ideas about future retail activities to ensure a cutting-edge strategy; maintains up-to-date knowledge of the marketplace, competitors, and trends
• Takes a lead role in building a strong sales management culture with the operations team; spends time coaching store managers, identifying skills and opportunities for development; provides advice and guidance on Store manager issues when needed.
• Maintains and constantly develops innovative and cost-effective stock generation; monitors stock weekly to achieve bottom-line sales budget against monthly targets
• Implementation of ERP and other Technology resources for effective Business Decision Making

Expected skill sets:

• Experience of 12 -14 years with established brand(s) in the Lifestyle Retail category.
• Critical experience in Sales and/or Retail Operations is a must
• Should have worked across the key retail formats viz EBO, LFS, and MBO.
• Experienced in managing relationships at a senior level and managing a diverse (in terms of skill base and experience) team of people.
• Must be able to demonstrate the ability to c
• ontribute and successfully deliver against a business strategy.
• Excellent communication skills - verbal, written to include report writing and group presentations
• Commercially sound with a good understanding of profit and loss accounting and the influence of operating factors e.g. volume v price
• Excellent organization skills, able to prioritize
• A collaborative team player concerned with the team's success as well as individual performance

Why join us?

We are a young and dynamic team, so you will get to make a significant impact, learn a lot, and have fun in the process. We are building our team as well, so this is a great opportunity to quickly climb up the ladder and become among the top D2C experts in India.

We are a funded, capital-efficient business, with best-in-class D2C founders as our investors. We are rapidly growing, so you get to be a part of the hyper-growth phase and quickly grow with us.

Job Details:

• Work timings: Mon to Sat, Work from Office role
• Office location: Mumbai
• CTC: As per market standard
• Reporting: To founder

Heptagon Infotech is looking for energetic and result-oriented Business developers from IT Industry with Excellent Skills and Communication.

Experience:

• Minimum of 3 years of experience in business development or a similar role in an IT industry.
• Good in end-to-end Project closing on web development & Mobile App, E-Commerce, SEO & Digital Marketing projects.
• Experience in Business Development, project requirement analysis, drafting proposals, and negotiation with International clients.
• Excellent PR skills to make long-term relationships with clients.
• Explore and develop new business opportunities, understand clients' requirements, and provide estimates.

Responsibilities:

• Should have knowledge in digital / IT Sales & Marketing/presales/Lead Generation
• Must be dynamic and sales-target oriented.
• Must have good business analytical skills for client project requirements understanding,
• Contacting potential clients to establish rapport.
• Should have a knowledge/experience in bidding and proposal posting
• Convincing the client by writing attractive cover letters to the client.
• Should have knowledge/experience in Social Media Marketing
• Must have excellent English communication skills (written and verbal),
• Should have a Positive attitude,
• Should be able to make reports and presentations,
• Developing goals for the development team and business growth and ensuring they are met.
• Enthusiastic to build good relationships with clients
• Ability to work well in a team environment.

Skills

• Strong communication skills and IT fluency.
• Team handling
• Leadership
• Client Management
• Excellent organizational skills.
• Proven ability to negotiate
• Should have different bidding portals knowledge like Upwork, freelancer, LinkedIn etc.
• Can able to take decisions making his/her own in favour of the organization for end-to-end closings without any help.

Experience: - 3+ Years Preferred

Job Location: - Gandhinagar, Gujarat.

Work mode: - WFO only.

Notice Period: - Immediate or 15 Days

• Looking for an expert JavaScript developer who is highly skilled with Vue.js and Vuex(redux).
• Someone with the ability to create testable, reusable, and scalable code.
• Someone very good at understanding requirements and developing services & features quickly.
• Good communication skills & team player, who engages with all stakeholders of the project to add clarity for all aspects of the ongoing software development project.

Your responsibilities will include:

• Collaborate with project stakeholders, gather requirements, and develop the UI application.
• Create reusable, effective, and scalable VueJs Code.
• Implement front-end components with Vue.js and Vuex(redux) framework.
• Ensure developing robust, secure, modular, and maintainable code.
• Translate technical requirements into code.
• Build responsive UI screens with cross-browser & cross-platform support.
• Test and update web applications.

Key Requirements :

• Degree in Computer Science, Engineering or a related field.
• Highly proficient with the JavaScript language and its modern ES6+ syntax and features.
• Experience with the Vue.js ecosystem, including Vue CLI, Vuex, Vue Router, and Nuxt.js
• Should be having strong knowledge in HTML, HTML DOM, Bootstrap, Stylus, Sass, Less, CSS, and npm for builds.
• Good problem solving, decision making, and prioritization

We are looking for a Node.js Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.

Responsibilities and Duties
Primary Responsibilities:
- Write Elegant, Testable Code
- Design and implementation of low-latency, high-availability, and performant applications
- Implementation of security and data protection
- Build and Deploy Code
- Build Fast, Reliable REST APIs
- Adding New Features
- Enhancing Existing Code and Features
- Comfortable with Agile and Iterative Development along with code reviews