Commercial architect

About MyOperator:

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview:

We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.

Key Responsibilities

• Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
• Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
• Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
• Implement and scale tech-touch engagement models for effective customer coverage.
• Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
• Monitor health metrics, churn signals, and client escalations; design proactive action plans.
• Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
• Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
• Continuously optimize processes to enhance team productivity and customer outcomes.

Qualifications:

• 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
• Minimum 2+ years of direct experience leading Team Leaders / Managers.
• Strong exposure to managing high-volume SMB customer bases.
• Excellent strategic thinking, problem-solving, and analytical skills.
• Tech-savvy mindset with experience implementing automation or tech-touch models.
• Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
• Exceptional communication and stakeholder management skills.

Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!

Benefits:

• Career growth opportunities in a fast-growing SaaS company.
• A competitive salary and performance-based incentives.
• A dynamic, inclusive, and collaborative work environment.
• Significant opportunities for professional growth and career advancement.
• The chance to make a real impact on thousands of growing businesses in India.
• Comprehensive health and wellness benefits.

• Strategic Planning: Develop and implement comprehensive digital marketing strategies to achieve business goals and drive growth.
• Campaign Management: Oversee the creation, execution, and optimization of digital marketing campaigns across various channels, including SEO, SEM, social media, email marketing, and content marketing.
• Team Leadership: Lead, mentor, and manage the digital marketing team, fostering a collaborative and results-driven environment.
• Analytics & Reporting: Monitor and analyze campaign performance using analytics tools. Prepare detailed reports and provide actionable insights to improve performance and ROI.
• Budget Management: Manage the digital marketing budget, allocate resources effectively, and ensure cost-efficient use of marketing funds.
• Market Research: Stay up-to-date with the latest industry trends, tools, and best practices. Conduct market research to understand customer needs and competitor activities.
• Content Strategy: Oversee the development of engaging and relevant content for various digital platforms, ensuring alignment with brand messaging and goals.
• Stakeholder Collaboration: Work closely with other departments, including sales, product development, and design, to ensure cohesive marketing strategies and effective execution.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or a related field. Advanced degree or certification in digital marketing is a plus.
• Proven experience (5+ years) in digital marketing, with at least 2 years in a leadership role.
• Demonstrated success in developing and executing digital marketing strategies and campaigns.
• Strong understanding of SEO, SEM, PPC, social media marketing, email marketing, and content marketing.
• Proficiency in digital marketing tools and platforms (e.g., Google Analytics, Google Ads, social media management tools).
• Excellent analytical skills and ability to interpret data to drive decision-making.
• Strong leadership and team management abilities, with a track record of leading successful teams.
• Creative thinking, problem-solving skills, and the ability to thrive in a fast-paced environment.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health insurance and retirement plans.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.

Job Description

Duties and Responsibilities:-

- Build pixel-perfect, buttery smooth UIs across both mobile platforms (iOS and Android).

- Leverage native APIs for deep integrations with both platforms.

- Diagnose and fix bugs and performance bottlenecks for performance that feels native.

- Reach out to the open-source community to encourage and help implement mission-critical software fixes- React Native moves fast and often break things.

- Maintain code and write automated tests to ensure the product is of the highest quality.

- Transition existing React web apps to React Native.

Requirements and qualifications:

- Minimum of 2 years of professional experience in React Native.

- Firm grasp of the JavaScript and TypeScript or ClojureScript language and its nuances, including ES6+ syntax

- Knowledge of functional or object-oriented programming

- Ability to write well-documented, clean Javascript code

- Rock-solid at working with third-party dependencies and debugging dependency conflicts

- Familiarity with native build tools, like XCode, Gradle Android Studio, IntelliJ

- Understanding of REST APIs, the document request model, and offline storage

- Experiences with automated testing suites, like Jest or Mocha

- Should have a better knowledge of Redux

- Deep knowledge of component state management

Job Types: Full-time, Walk-In

Job Type: Walk-In
Work from office only

Company: Torrent Power Ltd

Location: Ahmedabad

Profiles: FICO (AM – FICO (Integration/Implementation Consultant)

Experience - 6+ years (Relevant)

Full time- Required

CTC: Upto 20Lpa

Job Description:

SAP FICO Implementation and Functional Support

• Conceptualizing & Mapping of all Business Scenarios

• Functional support for all SAP FICO Modules including Product Costing

• Expertise in integration with all other SAP R3/ISU modules

• Understanding & knowledge of MDM

• Having expertise & understanding the migration activity

• SAP IS-U Developments

• Preparing Functional & Technical Specification Document

• Implementation/Execution of development logic

• Technical / Functional testing of IS-U FICO developments

• SAP Roles & Authorization

• Role creation according to requirement and assignment of Role to user

Experience Level: Intern

Job Description:

As a Customer Support Intern, you will be responsible for supporting users, addressing their queries, and contributing to the overall customer satisfaction. This is a hands-on opportunity to learn and grow in a fast-paced environment, focusing on developing your skills in customer service and support strategies.

Key Responsibilities:

Issue Resolution:

• Assist in responding to customer queries and concerns via email, chat, or phone.
• Escalate complex issues to senior team members and follow up until resolved.
• Document customer issues and solutions for reference.

Customer Assistance:

• Guide users on how to navigate the platform and resolve common issues.
• Provide proactive assistance to improve user experience.

Process Improvement Support:

• Assist in identifying common issues and suggest solutions to enhance support processes.
• Collect feedback from customers and share it with relevant teams.

Team Collaboration:

• Work closely with the customer support team to learn best practices and improve response quality.
• Coordinate with other departments to resolve cross-functional customer issues.

Qualifications:

• Pursuing or recently completed a Bachelor's degree in any field (preferred).
• Excellent communication skills (written and verbal).
• A positive attitude with a customer-first approach.
• Basic understanding of social media platforms and online communities is a plus.
• Strong problem-solving skills and the ability to work collaboratively.
• Willingness to learn and adapt to a dynamic work environment.

Perks of the Internship:

• Hands-on experience in customer service in the social media industry.
• Opportunity to work in a collaborative and innovative work environment.
• Certificate of Internship upon completion.
• Mentorship from experienced professionals.
• Opportunity for a full-time role based on performance.

How to Apply:

If you're eager to kickstart your career in customer support, submit your resume and a brief cover letter to mail I'd outlining your interest and how you can contribute to our team.

We look forward to welcoming a motivated and enthusiastic intern to our team!

Thanks & Regards,

Yamini Patel

HR Manager

Requirements:

• Energetic self-starter, with a desire to work in a startup environment.
• Proficient in advanced Java programming skills.
• Expert in Application development cloud/on premise end to end. Middle layer, DB layer.
• Nice to have understanding on MQ and DB
• Good hands on in Complex Event Processing systems.
• Solved scale and performance issues while dealing with huge sets of data. Pre compute or data aggregation frameworks to achieve good response time.
• Real world experience working with large datasets and NoSQL database technologies
• Experience of debugging applications running on Unix like systems (e.g. Ubuntu, CentOS)
• Experience developing RESTful APIs for complex data sets
• Knowledge of container based development & deployment (e.g. Dockers, rkt)
• Expertise in software security domain, a plus

Role Description for the 3 month internship:-

• Create multi-platform apps for iOS & Android using Google's new Flutter development framework
• Strong OO design and programming skills in DART and SDK Framework for building Android as well as iOS Apps.
• Good expertise in Auto Layout and adding constraints programmatically
• Must have experience of Memory management, caching mechanisms., Threading and Performance tuning.
• Familiarity with RESTful APIs to connect Android & iOS applications to back-end services
• Experience with third-party libraries and APIs
• Collaborate with the team of product managers, developers, to define, design, & deploy new features & functionality
• Build software that ensures the best possible usability, performance, quality, & responsiveness of features
• Work in a team following agile development practices (Scrum)
• Proficient understanding of code versioning tools such as Git, Mercurial, or SVN, and Project Management tool (JIRA)
• Utilize your knowledge of the general mobile landscape, architectures, trends, & emerging technologies
• Get Solid understanding of full mobile development life cycle and make use of the same
• Help Develop and Deploy Good Quality UI
• Solid understanding of the full mobile development life cycle.
• Good written, verbal, organizational and interpersonal skills
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Excellent debugging and optimization skills
• Strong design, development and debugging skills.