Commercial architect

Job Title: Business Development Executive - Staffing Services & Client Relationship Management

Location: [Hyderabad]- Work from office

Employment Type: Full-time

Job Summary:

We are seeking a dynamic Business Development Executive to drive growth in staffing services and maintain strong client relationships. You will identify new business opportunities, close deals, and ensure client satisfaction.

Key Responsibilities:

• Identify and develop new clients for staffing services.
• Maintain strong client relationships and address their staffing needs.
• Generate leads through networking, cold calling, and online platforms.
• Present proposals, negotiate terms, and close deals.
• Collaborate with the recruitment team to meet client expectations.
• Monitor client satisfaction and resolve issues promptly.

Qualifications:

• Bachelor’s degree in Business, Marketing, or related field.
• Proven experience in business development or sales, preferably in staffing.
• Strong communication, negotiation, and problem-solving skills.
• Ability to meet and exceed sales targets.

What We Offer:

• Competitive salary and incentives.
• Growth and development opportunities.

1. Design and develop features using Java, Spring, and Hibernate
2. Ability to design database schema, develop views and stored procedures
3. Maintain existing software systems by identifying and

Correcting software defects.

1. Review and analyse business requirements and provide technical software defects.

Key Skills:

1. Good understanding of algorithms, data structures & design patterns
2. Thorough understanding of core Java, Spring framework
3. Experience with Spring Boot to bootstrap applications
4. Good understanding and working experience with RESTful web services
5. Knowledge of modern authorization mechanisms, such as JSON Web Token and OAuth2 - Familiarity with code versioning tools such as Git, etc.
6. Self-starter who can think outside of the box, and come up with a solution to resolve and mitigate complex problems
7. Experience working in an Agile development environment using methodologies like Scrum and tools like JIRA, Confluence, etc Experience.Comfortable with MYSQL,Mongodb

Role & Responsibilities:

1. Design and develop features using Java, Spring, and Hibernate
2. Ability to design database schema, develop views and stored procedures
3. Maintain existing software systems by identifying and correcting software defects
4. Review and analyze business requirements and provide technical feasibility and estimates
5. 2-4 years of work experience developing Java-based backend applications. Around 1 year of work experience e using Spring Boot, Spring Cloud and Microservices.

• Determine and define project scope and objectives
• Predict resources needed to reach objectives and manage resources in an effective and efficient manner
• Prepare budget based on scope of work and resource requirements
• Track project costs in order to meet budget
• Develop and manage a detailed project schedule and work plan
• Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress
• Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables
• Utilize industry best practices, techniques, and standards throughout entire project execution
• Monitor progress and make adjustments as needed
• Measure project performance to identify areas for improvement

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results.

Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.

Job Role:
Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyse customer data to improve customer experience.
Hold product demonstrations for customers.
Improve onboarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers
Support and coordinate with the tech team to ensure seamless delivery to clients

What you’ll do:

Own the product knowledge base
Map customer journey and identify improvements at every stage
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success
Develop a trusted advisor relationship with key customer stakeholders
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner
Constantly work towards providing innovative strategies for delivering customer delight
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Tools and Skills Required

Must Have:

Highly organized and able to multi-task.

Communication skills
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.

Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)

Good to Have:
You should be passionate about engaging customers and expanding their use cases through our product
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed
You have good data analysis and data-driven decision-making skills
Strong project management skills

Experience:
3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.)

Strong Technical Background.

What’s attractive about us?
We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about.

• Health Memberships 
• Sports Subscriptions 
• Entertainment Subscriptions 
• Key Conferences and Event Passes
• Learning Stipend 
• Team Lunches and Parties 
• Travel Reimbursements 
• ESOPs 

That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.
Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!