Product Designer

We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

Responsibilities:

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

Salary and Benefits:

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

About InEvolution:

Founded in 2009, InEvolution is a dynamic and evolving firm specializing in back-office, operations, and customer support services. We are a globally oriented team committed to delivering quality services with cost efficiency.

Our ethos is to constantly adapt to the changing needs of the industry, effectively serving as an extension of our clients' teams. We specialize in alleviating operational burdens from organizational leaders, allowing them to focus on growth.

Our expertise spans across 24/7 client support, advanced technology utilization, proficient data management, and providing certified solutions. Our services include data hygiene, GDPR compliance, e-commerce campaign configuration, order management, reporting, sales support, and comprehensive customer support across various platforms. With our diverse experience in multiple business sectors, we offer robust solutions that cater to the unique needs of our clients.

Our Commitment:

We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates of all backgrounds to apply.

Primary Customer-Facing Responsibilities:

• Handle technical service and support tickets efficiently, acting as the first point of contact over chat, email, and phone support.
• Proactively communicate with customers regarding post-purchase support, including order activation, troubleshooting error issues, etc.
• Utilize the ticketing and live chat support systems to ensure prompt and effective resolution of customer queries.

Benefits:

• Work-from-home flexibility.
• Career advancement opportunities and professional development support.
• Supportive and collaborative team environment.

Key Responsibilities:

Case Analysis and Critical Thinking:

• Develop comprehensive knowledge of client products and the ticketing and chat systems.
• Investigate and understand user issues using effective probing techniques.

Problem Solving:

• Provide accurate information and solutions for client software products or services.
• Offer alternative solutions when necessary and guide users through the resolution process.

Post-Resolution Follow-Up:

• Ensure customer satisfaction by following up and updating customer status before case closure.

Client and Operational Responsibilities:

• Coordinate with team leads and managers for guidance on escalated cases.
• Record detailed events and problem resolutions in system logs.
• Forward customer feedback and suggestions to the relevant internal teams.
• Propose process and knowledge resource improvements.
• Participate actively in team meetings and maintain effective communication with internal teams.
• Report to client leads and managers as required.

Requirements:

• Experience in help desk and software product technical support.
• Tech-savvy with knowledge of computer operating systems, software, and hardware.
• Excellent written and verbal communication skills in English.
• Degree in a relevant field preferred.
• Proficiency with Microsoft Office, Google Sheets, and other business software.
• Own a desktop/laptop with a stable internet connection.
• Demonstrated proactive, learning-oriented approach with a focus on continuous process improvement.

Additional Information:

• This is a fully remote position with a 5-day work week.
• The position requires approximately 9 hours of work per weekday.
• Opportunity for long-term growth and additional responsibilities within the organization.

Hiring Process

1. Resume Fitment:

Begin your journey with us by submitting your resume and a cover letter. Your cover letter should highlight your relevant experience and explain why you're the ideal candidate for the Software Support Analyst role. We use an advanced Application Tracking System (ATS) to ensure your skills and experience are aligned with our requirements. Only the most suitable candidates will be shortlisted for the next stage.

2. Phone Screening:

If your profile resonates with our needs, you'll be invited to a phone screening. This is a great opportunity for us to learn more about you and for you to ask preliminary questions about the role and our company. We'll discuss your communication skills, technical understanding, and other essentials like availability and salary expectations.

3. Virtual Interview-1 with InEvolution:

Following a successful phone screen, you'll proceed to a virtual interview with our InEvolution team. This interview is crucial for assessing your fit within our company culture, as well as your communication and problem-solving skills. We'll delve deeper into your technical expertise and experience, involving key stakeholders to gain a comprehensive view of your potential in our team.

4. Written Assessment:

Showcase your technical prowess and customer service skills with our written assessment. Designed to mirror real-life challenges, this assessment is your chance to demonstrate how you would handle situations you’re likely to encounter in the role. The assessment is timed to ensure authenticity and effectiveness.

5. Virtual Interview-2: Technical Round with Client:

Excel in the written assessment, and you'll find yourself in our technical round. This is where your technical skills will be thoroughly evaluated through practical problem-solving tasks and technical queries. It’s your opportunity to impress us with your practical knowledge and application in a customer support context.

6. Offer:

The final stage! If you've shone through the interviews and assessments, we'll extend an offer to join our team. This includes a comprehensive onboarding process where you'll be acquainted with our company policies, tools, and the specifics of your role. We ensure you're well-prepared to start your journey with InEvolution.

The Role

This role is anything but conventional- It is an opportunity to define and execute our plans and make an impact on the development of millions of children.

As our tech lead, you will work closely with the founders to crystallize and own the product roadmap and then, to bring the product vision to life through simple, elegant design & code that delights users.

You will be the key architect of the product and will help the engineering team build and maintain the product across mobile and web. 

You will own development and delivery of the code- including analysis, optimization and debugging.

Key Skills

3-6 years of experience with backend and frontend web-based application development

2+ years of experience with React / Redux + HTML/CSS

2+ years of experience with Python

Have some experience with databases (SQL, MongoDB)

Have created meaningful APIs and models that are flexible and scalable

About You

You will thrive in this role at KinderPass if you:

• Have a passion for our mission to re-imagine child health and development
• Have the drive to be part of building something new - to learn, to work hard, to be your best self and to adapt to the constant change and evolution of a start-up.
• Enjoy autonomy and flexibility but can work well in a team
• Count Ownership and Reliability as your key strengths
• Can communicate effectively

Content Writer Job Description: Blockchain’s marketing team seeks a content writer who understands web writing, SEO best practices, and brand-centered storytelling. They will craft various content types — including website copy, blog posts, social posts, and product descriptions — that address our target audiences and promote our brand.

They will research industry topics and trends, optimise content for organic search, revise and edit pieces, and collaborate with other writers and marketers to ensure brand consistency.

Ideal candidates will be creative, strategic, detail-oriented, and able to meet deadlines.

Objectives of this role

● Produce quality writing that connects with target audiences, boosts engagement, and enhances brand awareness

● Promote Chaintech's mission and vision through explicit, compelling content

● Generate pitches based on current events and market trends

● Increase website traffic by following SEO best practices

● Complete writing assignments within project specifications and deadlines

● Market products and services through blog posts, ebooks, email, and more Responsibilities

● Write content that promotes our products and services

● Conduct in-depth research and convey findings with accuracy

● Revise and edit content before publication

● Stay current on marketing and general industry trends to augment content development

● Work with content strategists to build editorial calendars

● Collaborate with team members to ensure alignment and consistency in branding, style, and messaging

Skills and qualifications

● Exceptional written communication skills

● Impeccable use of grammar, punctuation, and spelling

● Strong attention to detail

● Ability to meet tight deadlines

● Creative and strategic thinking skills

● Proficiency in web-based research and SEO best practices Preferred

Qualifications

● Proven experience as a content writer or copywriter

● Ability to collaborate with other writers and receive and give feedback ● Compelling writing style, voice, and tone

● Experience using content management systems

● Positive attitude and a willingness to learn

● Portfolio of relevant writing sample

Position: Dot Net Developer

Job Title: Junior Software Engineer

Experience: 1 to 2 Years

Key Skills:

• Programming Languages: C# or VB.NET
• Server-Side Technologies: ASP.NET / MVC
• Front-End Technologies: Html5, ES5/ES6/ JavaScript, CSS, jQuery, Bootstrap, Ajax, Web Sockets
• Database: SQL Server

Knowledge on below concepts/technologies is an added advantage

            - Cloud Platforms: Azure / Google

            - NodeJS, Mongo DB

            - Redis, RabitMQ, MQTT, Kafka

            - Concept of Continuous Integration / Continuous Deployment

Key Deliverables: Writing codes as per the requirement.

• Determining the structure and design of web pages.
•  Building reusable and efficient code for future use.
•  Ensuring web design is optimized for smartphones.
•  Use markup languages like HTML to create user-friendly web pages.
•  Maintain and improve the website.
•  Optimize applications for maximum speed.
•  Collaborate with back-end developers and web designers to improve usability.
• Stay up-to-date on emerging technologies.

• Possesses a high degree of technical competency to design and develop digital applications using cutting-edge tools and technologies
• Collaborative working with the client's technology and business staff day to day
• Proactive and willing to go above and beyond to satisfy the client and deliver on project goals
• Codes, tests, debugs, implements, and documents complex applications
• Prepares for, and actively facilitates hand-off at project completion to ensure a smooth transition to the larger organization
• Extensive experience in Angular (i.e., designs new templates, tests styles or sheets, fixes bugs; collaborates heavily with core team members (especially UX and Design))
• Integration knowledge and experience with exposed services (e.g. REST, SOAP, etc.)
• Familiar with common security and performance pattern (e.g.: OATH)
• Additional Requirements for Application Platform: Angular
• Level of expertise with Angular SSR applications
• Knowledge of Micro Frontends or Micro UI
• Interaction paradigm with UI elements
• Exposure to CSS and Javascript

• Programming Languages: Java, Objective-C, C++, JAVASCRIPT, NodeJS
• Web Technologies: Angular 9/10, ReactJS, ES6, NgRx, Redux, HTML5, CSS3, BOOTSTRAP, JQuery, PHP, AJAX, PolymerJS
• Web Services: REST, SOAP
• Web Service Protocols: HTTP, XML, WSDL, UDDI, SOA
• Databases: MySQL, Oracle, MongoDB

• Solid knowledge of HTML5 and CSS3 web standards
• Solid knowledge of JavaScript as well as Browser APIs
• Angular 2+
• RxJS, Typescript, JQuery.
• Experience writing unit tests
• Webpack, Babel
• Familiar with SASS and Responsive Design
• Experience using any CSS naming convention
• Experience debugging using JavaScript-based tools like Chrome Developer Console
• Solid understanding of Git
• Good understanding of SEO principles
• You are self-organized and can work autonomously
• Strong analytical, problem-solving, written and verbal communication skills