Design Lead[Social Media]

About Company:

Our client is the industry-leading provider of CRM messaging solutions. As a forward-thinking global company, it continues to innovate and develop cutting-edge solutions that redefine how businesses digitally communicate with their customers. It works with 2500 customers across 190 countries with customers ranging from SMBs to large global enterprises.

About the role:

The Director of Product Management is responsible for overseeing and implementing product development policies, objectives, and initiatives as well as leading research for new products, product enhancements, and product design.

Roles & responsibilities:

- Become a product expert on all company's solutions

- Build and own the product roadmap and timeline.

- Develop and execute a go-to-market strategy that addresses product, pricing, messaging, competitive positioning, product launch and promotion.

- Work with Development leaders to oversee development resources, including managing ROI, timelines, and deliverables.

- Work with the leadership team on driving product strategy, in both new and existing products, to increase overall market share, revenue and customer loyalty.

- Implement and communicate the strategic and technical direction for the department.

- Engage directly with customers to understand market needs and product requirements.

- Develop/implement a suite of Key Performance Indicators (KPI's) to measure product performance including profitability, customer satisfaction metrics, compliance, and delivery efficiency.

- Define and measure value of software solutions to establish and quantify customer ROI.

- Represent the company by visiting customers to solicit feedback on company products and services.

- Monitors and reports progress of projects within agreed upon timeframes.

- Write very high quality BRD, PRDs, Epics and User Stories

- Creates functional strategies and specific objectives as well as develops budgets, policies, and procedures.

- Creates and analyzes financial proposals related to product development and provides supporting content showing allocation of funds to execute these plans.

- Write status updates, iteration delivery and release notes as necessary

- Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing products.

- Develop & conduct specialized training on new products launched and raise awareness & application of relevant subject matter.

- Monitor internal processes for efficiency and validity pre & post product launch/changes.

Requirements:

- Excellent communication skills, both verbal and in writing.

- Strong customer focus paired with exceptional presentation skills.

- Skilled at data analytics focused on identifying opportunities, driving insights, and measuring value.

- Strong problem-solving skills.

- Ability to work effectively in a diverse team environment.

- Proven strategic and tactical leadership, motivation, and decision-making skills

Required Education & Experience:

- Bachelor's Degree in Technology related field.

- Experience in working with a geographically diverse development team.

- Strong technical background with the ability to understand and discuss technical concepts.

- Proven experience in Software Development and Product Management.

- 12+ years of experience leading product teams in a fast-paced business environment as Product Leader on Software Platform or SaaS solution.

- Proven ability to lead and influence cross-functional teams.

- Demonstrated success in delivering high-impact products.

Preferred Qualifications

- Transition from software development role to product management.

- Experience building messaging solutions or marketing or support solutions.

- Experience with agile development methodologies.

- Familiarity with design thinking principles.

- Knowledge of relevant technologies and industry trends.

- Strong project management skills.

.Frontend Developer for a Construction Tech startup.Kolkata-based or with roots in Kolkata.

Requirements:React.js,Javascript

About HighLevel: 

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

Who You Are:

As an Advisor your sole responsibility is positioning yourself as the subject matter expert on software business growth through the effective use of technology. The Advisor utilizes their expertise in business process/change management and software technologies by implementing software best practices and ensuring adoption and success with HighLevel software. Including detailed onboarding playbooks and building relationships with customers, business needs, and company.

Requirements:

• Listen and fully understand customer requirements and ‘pain points’ and translate customer requirements into implementation plans.
• Develop, coordinate, and execute implementation/upgrade/conversion project plans, task schedules, and resource activities to ensure on-time and effective project delivery.
• Design, create and manage applications, and software integration/migration deployments.
• Implementation services are delivered within scope or manage any changes in project scope, plans.
• Identify potential issues and collaborate with leadership when needed, to develop contingency
• Working with other departments and personnel to ensure information on customer needs are communicated.
• Follow up relentlessly with lagging or non-engaging accounts to ensure they implement HighLevel successfully in their business.
• Assist in Educational webinars, workshops, and more.
• Staying up to date with product features and releases.
• Identifies opportunities to streamline procedures, enhance revenue and improve product efficiency.
• Updates customer journey playbooks.
• Demonstrate technical acumen to convert plans into workable solutions.
• Communicate a passion for customer success with a team player attitude.
• Monitor, anticipate, and exceed customer adoption and usage metrics (i.e., renewals and net promoter scores).
• Conduct analysis of approved customer content and create a transition plan or migration plan.
• Advise customers on best practices, risks, and changes that impact institutional processes and timelines.
• Responsible for driving consulting milestones and achieving the agreed-upon implementation
• schedule.
• Provide guidance to customers to address critical and/or outstanding issues impacting the
• successful Implementation.
• Actively lead the consulting engagement throughout the implementation.
• Drive collaboration between internal functional teams and customers to achieve milestones and deliverables.
• Handle basic support requests during the implementation phase.
• Develop a strong rapport with new accounts to ensure they are enthusiastic about HighLevel and set up for long-term success.
• Always looking for ways to improve our onboarding delivery.
• Maintain product knowledge and consistent education.
• Cross-training with other success functions.
• Other duties may be assigned and/or modified as business needs change

Responsibilities:

• Associate degree or equivalent work experience and a minimum of two years of Customer success/software implementation/consulting experience or technical support.
• 2-3 years of experience using HighLevel or other similar vertical solutions.
• Strong skills, tact and diplomacy in dealing with sensitive customer issues, with exceptional follow-through ability and communication skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Knowledge of internal systems preferred (HighLevel, Freshdesk, etc.).
• Strong understanding and proficiency in software solutions and professional service offerings.
• 2+ years of customer consulting work experience preferred.
• 2+ years of marketing experience is a plus!
• Strong verbal and written communication skills.
• IT technical skills and platform integrations.
• Experience in managing a diverse group and training each according to company standards.
• Great communication skills, verbal, written, and presentation capabilities with both customers and leadership.
• Self-starter, with a strong sense of ownership, assertive follow-through, and a passion for the highest level of customer satisfaction.
• Ability to handle the ambiguity that arises from time to time in a dynamic and fast-paced collaborative work environment.
• Strong analytical and organizational skills with superior attention to detail.
• Ability to produce high-quality documents, SOP’s and customer journey Playbooks.
• Strong computer literacy, including MS Office Suite, Internet applications, and comfort and ability

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Apply for this job

We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full Stack Developers are responsible for developing and designing front end web architecture, ensuring the responsiveness of applications, and working alongside graphic designers for web design features, among other duties.

Full Stack Developers will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail.

Full Stack Developer Responsibilities:

• Developing front end website architecture.
• Designing user interactions on web pages.
• Developing back-end website applications.
• Creating servers and databases for functionality.
• Ensuring cross-platform optimization for mobile phones.
• Ensuring responsiveness of applications.
• Working alongside graphic designers for web design features.
• Seeing through a project from conception to finished product.
• Designing and developing APIs.
• Meeting both technical and consumer needs.
• Staying abreast of developments in web applications and programming languages.

Full Stack Developer Requirements:

• BE / BTech / MCA / BCA Degree in Computer Science or equivalent.
• Strong organizational and project management skills.
• Proficiency with fundamental front-end languages such as HTML, CSS, and JavaScript.
• Familiarity with JavaScript frameworks such as Angular JS, React, Vue and Amber.
• Proficiency with server-side languages such as Node, Java, PHP, Python and Ruby.
• Familiarity with database technology such as MySQL, Oracle, and MongoDB.
• Excellent verbal communication skills.
• Good problem-solving skills.
• Attention to detail.

• 3-5 Years of experience in Backend Development.
• Must have experience in Python (FLASK framework).
• Have a Deep understanding of how RESTful APIs work.
• Familiar with various design and architectural patterns that can work at scale.
• Sound knowledge of NoSQL/SQL Databases (Mongo DB preferred).
• Strong experience with at-Cloud technology, preferably AWS or GCP, or Azure.
• Core experience in developing complex backend systems.
• Communicating complex technical concepts to both technical and non-technical audiences.
• Passionate about application scalability, availability, reliability, and security.