Assistant Designer -Textile Apparel - Export House - Gurgaon

Technical Product Support Specialist

Role Overview

As a Technical Product Support Specialist, you will play a key role in enabling smooth product adoption and delivering a high-quality support experience for our customers. You will handle technical product queries, troubleshoot issues, and work closely with engineering, product, and customer success teams to resolve problems efficiently.

This role sits at the intersection of technology, customer experience, and process ownership and is ideal for someone who enjoys problem-solving, learning complex systems, and acting as the voice of the customer internally.

Key Responsibilities

• Serve as the first point of contact for customer product and technical queries via email, chat, and calls
• Troubleshoot common SaaS issues including login and access problems, feature usage questions, configuration errors, and basic integration challenges
• Manage support tickets end-to-end and ensure timely resolution in line with defined SLAs
• Escalate complex or recurring technical issues to engineering or product teams with clear documentation, logs, and reproduction steps
• Collaborate closely with Customer Success Managers to support customer onboarding, adoption, and ongoing usage
• Maintain and regularly update customer-facing documentation, FAQs, help articles, and knowledge base content
• Gather customer feedback, identify recurring issues or gaps, and share actionable insights with product and engineering teams
• Ensure a consistent, reliable, and high-quality support experience for mid-market and enterprise customers

Skills and Qualifications

• Bachelor’s degree in a technical or engineering-related field such as Computer Science, IT, or Engineering
• 2–3 years of experience in SaaS product support, technical support, or application support roles
• Strong analytical and troubleshooting skills with a structured problem-solving approach
• Ability to quickly understand product workflows and explain technical concepts in simple, customer-friendly language
• Hands-on experience with support or ticketing tools such as Zendesk, Freshdesk, Jira, or similar platforms
• Strong written and verbal communication skills with a customer-first mindset
• Familiarity with SaaS products, web applications, and basic system integrations

Ideal Candidate

• Has a strong technical mindset and enjoys understanding how products work in depth
• Is comfortable working with engineers and can clearly articulate issues, edge cases, and customer pain points
• Thrives in a fast-paced, evolving environment and can manage multiple tickets and priorities at once
• Is detail-oriented, process-driven, and takes ownership of issues until resolution
• Views support as an opportunity to improve both the product and the overall customer experience
• Is eager to grow into roles such as Customer Success, Solutions Engineering, or Product Operations

Nice to Have

• Exposure to AI, EdTech, or enterprise SaaS platforms
• Working knowledge of APIs, SSO, LMS, or CRM integrations
• Experience creating help guides, product walkthroughs, or customer training materials

Why Join Us

• Opportunity to work in a fast-growing AI SaaS company transforming enterprise learning
• Direct exposure to enterprise customers and real-world SaaS adoption challenges
• Collaborative culture with clear growth paths into Customer Success, Solutions Engineering, or Product Management
• Chance to contribute to innovative, AI-driven products shaping the future of corporate learning

Roles and Responsibilities

• Identifying and mapping the organization's external talent pool to essential jobs.
• Create job descriptions and interview questions that are specific to each position's requirements.
• Source and recruit candidates by using databases, social media, and hiring portals (Naukri, IIM Jobs, Linkedin etc.) and other creative sources
• Plan and execute candidate engagement activities, including owning the candidate experience from start to finish, pre-onboarding engagement, and post-joining engagement.
• Keep track of employee growth and the company's atmosphere and culture to ensure that it remains pleasant and productive.
• Research, mapping, company analysis, pitching, understanding the startup ecosystem, having intelligent discussions with talent and founders, preparing talent for interviews, and following up with talent are all things which need to be handled.
• Drive outcomes with zeal, think and act fast, and function long-term and in the best interests of the organisation.
• Ensure a wonderful candidate experience for everybody — you'll create teams and processes that prioritise a fantastic applicant experience.

What are we Looking for: 

• Ability to work with a wide range of clients, including senior level business leaders and seasoned professional candidates within the engineering organisation; proficient in using data to guide decisions and change 
• Excellent command of data and analytics and proven success in data-driven organisations; proficient in using data to guide decisions and change
• Recognize how to recruit and keep the best brains from all walks of life while harnessing the potential of a diverse workforce.
• Ability to mix the position of strategic talent adviser with a sense of urgency while also managing and achieving outcomes in a fast-paced, expanding environment
• Proven track record of developing talent pipelines and sourcing
• Continuously developing talent pipelines and identifying suitable individuals is a plus.
• A thorough grasp of and application of recruitment metrics to guide decision-making is highly recommended.
• Ability to talk intelligently about the firm and respond to any technical inquiries posed by a prospective recruit

Star  Points if you have

• Startup Experience
• Effective client contact abilities at all levels
• Interpersonal skills and the capacity to interact effectively in a professional setting
• Consistent with our beliefs and values
• Initiative/leadership experience in projects or events

Ganit has flipped the data science value chain as we do not start with a technique but for us, consumption comes first. With this philosophy, we have successfully scaled from being a small start-up to a 200 resource company with clients in the US, Singapore, Africa, UAE, and India. 

We are looking for experienced data enthusiasts who can make the data talk to them. 

You will: 

• Understand business problems and translate business requirements into technical requirements. 
• Conduct complex data analysis to ensure data quality & reliability i.e., make the data talk by extracting, preparing, and transforming it. 
• Identify, develop and implement statistical techniques and algorithms to address business challenges and add value to the organization. 
• Gather requirements and communicate findings in the form of a meaningful story with the stakeholders  
• Build & implement data models using predictive modelling techniques. Interact with clients and provide support for queries and delivery adoption. 
• Lead and mentor data analysts. 

We are looking for someone who has: 

• Apart from your love for data and ability to code even while sleeping you would need the following. 
• Minimum of 02 years of experience in designing and delivery of data science solutions. 
• You should have successful projects of retail/BFSI/FMCG/Manufacturing/QSR in your kitty to show-off. 
• Deep understanding of various statistical techniques, mathematical models, and algorithms to start the conversation with the data in hand. 
• Ability to choose the right model for the data and translate that into a code using R, Python, VBA, SQL, etc. 
• Bachelors/Masters degree in Engineering/Technology or MBA from Tier-1 B School or MSc. in Statistics or Mathematics 

Skillset Required:

• Regression
• Classification
• Predictive Modelling
• Prescriptive Modelling
• Python
• R
• Descriptive Modelling
• Time Series
• Clustering
•  

What is in it for you: 

• Be a part of building the biggest brand in Data science. 
• An opportunity to be a part of a young and energetic team with a strong pedigree. 
• Work on awesome projects across industries and learn from the best in the industry, while growing at a hyper rate. 

Please Note:  

At Ganit, we are looking for people who love problem solving. You are encouraged to apply even if your experience does not precisely match the job description above. Your passion and skills will stand out and set you apart—especially if your career has taken some extraordinary twists and turns over the years. We welcome diverse perspectives, people who think rigorously and are not afraid to challenge assumptions in a problem. Join us and punch above your weight! 

Ganit is an equal opportunity employer and is committed to providing a work environment that is free from harassment and discrimination. 

All recruitment, selection procedures and decisions will reflect Ganit’s commitment to providing equal opportunity. All potential candidates will be assessed according to their skills, knowledge, qualifications, and capabilities. No regard will be given to factors such as age, gender, marital status, race, religion, physical impairment, or political opinions. 

• IND AS & IFRS based ESOP Accounting & Disclosures for clients, quarterly as well as yearly.
• Perform Business valuation for clients from various industries using appropriate model.
• Fair valuation of Options using Black & Scholes Model & Binomial Model.
• Prepare report on valuations, accounting & disclosures.
• Tracking revenue and raising Invoice on completion of assignments
• Maintaining Dashboards and MIS of assignments for Management
• Co-ordinating with Technology team for Bug fixing, Customizations, new developments
• Co-ordinating with Operations team for procurement and understanding client’s MIS

We are looking for a passionate Sr.Software Engineer to design, develop and maintain the software solutions. The successful candidate will be able to build high-quality, innovative and fully performing software in compliance with coding standards and technical design. The candidate should have working knowledge in the specialist area of

Core JAVA, JSP,Servlet, JavaScript, JQuery/Angular and HTML 5

Spring Boot Framework , Hibernate/JPA,

REST API using the Java,

GIT / GitHub/SVN,

And MySQL/Oracle

Note : JSP,Servlet and Spring Boot is must

Added Advantage

Educational Qualifications: 

BE / MCA

Relevant Experience:

5+ years of work experience.

Working 6 days per week

Behaviors:

We are looking for a Sr. React Native Developer to help design and develop a new mobile application.

Roles and Responsibilities
1. Developing high-quality JavaScript code for the application.
2. Working closely with design and technology teams to gather requirements and formulate solutions.
3. Coordinating with back-end team to establish JSON-based APIs.
4. Deploying and managing application on Google Play Store & App Store.
5. Optimizing application for maximum speed, performance, and compatibility.
6. Making recommendations to address UI/UX issues.
7. Providing assistance to QA to ensure the app is properly tested and QAd.

Desired Candidate Profile
1. Bachelor's Degree or higher in Computer Science or related field.
2. Strong experience working with React Native on production apps, with knowledge of existing standards and best practices.
3. Strong experience in JavaScript, and Redux.
4. Experience with version control tools (GIT).
5. Experience with responsive design/implementation.
6. Familiarity with REST APIs.
7. Experience with common front-end development tools such as Babel, Web pack, NPM, etc.

Bonus

Knowledge in any or all of any or all of Swift, Objective-C, Java, and Kotlin is a big plus.