ARDEM Incorporated
https://ardem.comAbout
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Jobs at ARDEM Incorporated
Accounts Receivable-Collections (Voice Process Only)
Location: Remote (Work from Home)
Shift: Night Shift (7:00 PM 4:00 AM IST)
Expected Start Date: November Week 1
Experience Required: 3-4 Years
Gender: Female Candidates Only
Availability: Immediate Joiners Preferred
About the Role
In this role, you will interact with US-based clients, handle customer inquiries, manage utility account setups, coordinate with vendors, and support accounting collection and fund detail management.
The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment.
Key Responsibilities
- Handle customer inquiries via phone and email in a professional and courteous manner.
- Resolve issues efficiently while maintaining a positive customer experience.
- Make outbound calls for follow-ups, feedback, and service updates.
- Maintain accurate records of all customer interactions in the CRM system.
- Update clients in real time via email regarding the current status of each request.
- Communicate professionally with US clients and internal stakeholders.
- Manage utility account setup and ensure accurate information entry.
- Contact vendors to collect, verify, and maintain required documentation.
- Proactively take action on vendor accounts and notify clients of any observed issues.
- Assist in accounting collection and fund tracking activities.
- Handle client queries promptly while ensuring confidentiality and accuracy.
- Contact clients via Teams, email, or in-person (as applicable) to discuss overdue accounts.
- Negotiate payment arrangements and provide debt resolution solutions.
- Maintain detailed records of all collection activities and communications.
- Monitor account status and follow up on payment plans.
- Prepare and send collection letters or legal notices as necessary.
- Collaborate with internal departments to resolve customer issues affecting payment.
Requirements
- Proven experience in a voice-based customer service or collections role for at least 3+ years.
- Fluency in US English accent is a must.
- Excellent verbal communication and listening skills.
- Ability to multitask, manage time effectively, and handle difficult conversations with professionalism and empathy.
- Bachelors degree required (Finance, Business, or a related field).
Required Skills and Qualifications
- Strong communication, negotiation, and interpersonal skills.
- Excellent organizational skills and attention to detail.
- Proficiency in using CRM tools, collection software, SAP Business One, NetSuite, and Microsoft Excel.
- Knowledge of relevant laws and regulations related to debt collection.
- Ability to work independently and as part of a team.
Technical Requirements
- System: Windows laptop/desktop (Intel i5 or higher, minimum 8GB RAM).
- Screen: Minimum 14 inches, Full HD (1920×1080 resolution).
- Internet: High-speed broadband connection (100 Mbps or higher).
About ARDEM
ARDEM is a leading Business Process Outsourcing (BPO) and Business Process Automation (BPA) company serving clients across the USA and Canada for over 20 years. We are passionate about innovation, efficiency, and excellence — continuously improving our solutions to deliver measurable value to our clients.
Join us and be part of a team transforming the future of business process outsourcing.
React.js
Javascript
HTML/CSS
NodeJS (Node.js)React Frontend Developer Mobile Responsive UI & Testing
Location: Remote
Shift: EST hours
Company: ARDEM Incorporated
Position Overview:
ARDEM is seeking an experienced Frontend Developer to enhance our existing React-based loan amortization desktop application by extending it with full mobile responsiveness and comprehensive testing. This role focuses on adapting and optimizing the current web application for iPad and iPhone devices, ensuring a seamless and consistent user experience across all viewports without developing a separate mobile app.
Key Responsibilities:
- Extend existing React components using responsive CSS to ensure optimal usability on iPad and iPhone devices.
- Adapt complex financial data tables and interactive interfaces for touch-friendly mobile interaction while preserving full desktop functionality.
- Implement progressive enhancement techniques to scale features effectively across varying device sizes.
- Identify and resolve edge cases in the data transformation pipeline and improve application robustness.
- Develop comprehensive technical test cases to validate component behavior, data flow, and API integrations.
- Debug and resolve CSS layout and rendering issues across devices, screen sizes, and orientations.
- Collaborate with backend and QA teams to ensure high-quality, stable, and performant releases.
Required Skills & Experience:
- Strong proficiency in React, JavaScript (ES6+), and modern CSS (Flexbox, Grid, media queries).
- Proven experience extending existing codebases to add responsive functionality (not limited to greenfield development).
- Experience building and optimizing financial or data-intensive web applications for responsiveness.
- Solid understanding of progressive enhancement and adaptive design patterns.
- Expertise in unit testing, integration testing, and writing detailed test documentation.
- Hands-on experience with Zustand or similar state management libraries.
- Familiarity with service-layer architectures and data transformation workflows.
Tech Stack:
- Frontend: React (functional components, hooks), Zustand (state management), TanStack Table (React Table)
- Backend: Node.js / Python APIs
- Architecture: Desktop-first application to be extended for mobile
Nice to Have:
- Experience working on financial or loan management applications.
- Familiarity with Salesforce API integrations.
- Understanding of web accessibility standards (WCAG).
- Experience optimizing large datasets or data tables for mobile devices.
Deliverables:
- Responsive enhancements for existing desktop components.
- Mobile-optimized layouts that extend, not replace, desktop functionality.
- Comprehensive test suite with fully documented test cases.
- Strengthened code architecture and error handling.
- Detailed technical documentation outlining the mobile optimization strategy.
Additional Requirements
This opportunity enhances your work life balance with allowance for remote work. To be successful your computer hardware and internet must meet these minimum requirements:
- Laptop or Desktop:
- Operating System: Windows
- Screen Size: 14 Inches
- Screen Resolution: FHD
- Processor: I5 or higher
- RAM: Minimum 8GB (Must)
- Type: Windows Laptop
- Software: AnyDesk
- Internet Speed: 100 MBPS or higher
Role: Full Stack Developer
Industry Type: BPM / BPO
Department: Engineering - Software & QA
Employment Type: Full Time, Permanent
Role Category: Software Development
Education
UG: B.Tech/B.E. in Computers
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