ARDEM Incorporated

Logistics Billing Specialist

Our brand is expanding rapidly, and we’re looking for an enthusiastic Logistics Billing Specialist to join our team. If you’re detail-oriented, eager to learn, and excited about mastering logistics billing services, we want to hear from you!

Key Responsibilities

• Accurately enter shipment and billing data into the Transport Management System

(TMS).

• Receive, review, and organize incoming Bills of Lading, ensuring all discrepancies are

identified and resolved.

• Audit Bills of Lading to confirm compliance with billing requirements.

• Perform accurate data entry across multiple operating systems and reports.

• Demonstrate a general understanding of export/import regulations, terms, and

logistics processes such as Shipper, Consignee, Bill to, Commodity Description, NMFC codes, and Accessorial Charges.

• Assist with additional administrative functions or special projects as directed by the

Manager.

Qualifications

• Bachelor’s Degree in Finance, Logistics, or Supply Chain Management.

• Prior experience in logistics, billing or related data processing is mandatory.

Requirements

• Nature of Work: Data processing of U.S. logistics invoices.

• Work Schedule: Monday to Friday, shift-1 07:00 PM To 04:00 AM  shift -2 10:00 PM to 07:00 AM (IST).

• Shift/: Night Shift

• Communication: Excellent English verbal and written communication skills.

• Resources: Personal PC/Laptop with a minimum 100 Mbps broadband internet

connection.

• Employment Type: Full-Time, Remote.

• Department: Logistics.

Why ARDEM?

ARDEM has been a trusted partner to leading global companies for nearly two decades,offering specialized outsourcing and business automation solutions across industries. We pride ourselves on providing “white glove” service — combining precision, reliability, and innovation to support our clients’ long-term growth. At ARDEM, every project is unique — offering opportunities to tackle new challenges, enhance your skills and grow your expertise across multiple industries.

Accounts Receivable-Collections (Voice Process Only)

Location: Remote (Work from Home)

Shift: Night Shift (7:00 PM 4:00 AM IST)

Expected Start Date: November Week 1

Experience Required: 3-4 Years

Gender: Female Candidates Only

Availability: Immediate Joiners Preferred

About the Role

In this role, you will interact with US-based clients, handle customer inquiries, manage utility account setups, coordinate with vendors, and support accounting collection and fund detail management.

The ideal candidate is proactive, detail-oriented, and comfortable working in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries via phone and email in a professional and courteous manner.
• Resolve issues efficiently while maintaining a positive customer experience.
• Make outbound calls for follow-ups, feedback, and service updates.
• Maintain accurate records of all customer interactions in the CRM system.
• Update clients in real time via email regarding the current status of each request.
• Communicate professionally with US clients and internal stakeholders.
• Manage utility account setup and ensure accurate information entry.
• Contact vendors to collect, verify, and maintain required documentation.
• Proactively take action on vendor accounts and notify clients of any observed issues.
• Assist in accounting collection and fund tracking activities.
• Handle client queries promptly while ensuring confidentiality and accuracy.
• Contact clients via Teams, email, or in-person (as applicable) to discuss overdue accounts.
• Negotiate payment arrangements and provide debt resolution solutions.
• Maintain detailed records of all collection activities and communications.
• Monitor account status and follow up on payment plans.
• Prepare and send collection letters or legal notices as necessary.
• Collaborate with internal departments to resolve customer issues affecting payment.

Requirements

• Proven experience in a voice-based customer service or collections role for at least 3+ years.
• Fluency in US English accent is a must.
• Excellent verbal communication and listening skills.
• Ability to multitask, manage time effectively, and handle difficult conversations with professionalism and empathy.
• Bachelors degree required (Finance, Business, or a related field).

Required Skills and Qualifications

• Strong communication, negotiation, and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in using CRM tools, collection software, SAP Business One, NetSuite, and Microsoft Excel.
• Knowledge of relevant laws and regulations related to debt collection.
• Ability to work independently and as part of a team.

Technical Requirements

• System: Windows laptop/desktop (Intel i5 or higher, minimum 8GB RAM).
• Screen: Minimum 14 inches, Full HD (1920×1080 resolution).
• Internet: High-speed broadband connection (100 Mbps or higher).

About ARDEM

ARDEM is a leading Business Process Outsourcing (BPO) and Business Process Automation (BPA) company serving clients across the USA and Canada for over 20 years. We are passionate about innovation, efficiency, and excellence — continuously improving our solutions to deliver measurable value to our clients.

Join us and be part of a team transforming the future of business process outsourcing.

React Frontend Developer Mobile Responsive UI & Testing

Location: Remote

Shift: EST hours

Company: ARDEM Incorporated

Position Overview:

ARDEM is seeking an experienced Frontend Developer to enhance our existing React-based loan amortization desktop application by extending it with full mobile responsiveness and comprehensive testing. This role focuses on adapting and optimizing the current web application for iPad and iPhone devices, ensuring a seamless and consistent user experience across all viewports without developing a separate mobile app.

Key Responsibilities:

• Extend existing React components using responsive CSS to ensure optimal usability on iPad and iPhone devices.
• Adapt complex financial data tables and interactive interfaces for touch-friendly mobile interaction while preserving full desktop functionality.
• Implement progressive enhancement techniques to scale features effectively across varying device sizes.
• Identify and resolve edge cases in the data transformation pipeline and improve application robustness.
• Develop comprehensive technical test cases to validate component behavior, data flow, and API integrations.
• Debug and resolve CSS layout and rendering issues across devices, screen sizes, and orientations.
• Collaborate with backend and QA teams to ensure high-quality, stable, and performant releases.

Required Skills & Experience:

• Strong proficiency in React, JavaScript (ES6+), and modern CSS (Flexbox, Grid, media queries).
• Proven experience extending existing codebases to add responsive functionality (not limited to greenfield development).
• Experience building and optimizing financial or data-intensive web applications for responsiveness.
• Solid understanding of progressive enhancement and adaptive design patterns.
• Expertise in unit testing, integration testing, and writing detailed test documentation.
• Hands-on experience with Zustand or similar state management libraries.
• Familiarity with service-layer architectures and data transformation workflows.

Tech Stack:

• Frontend: React (functional components, hooks), Zustand (state management), TanStack Table (React Table)
• Backend: Node.js / Python APIs
• Architecture: Desktop-first application to be extended for mobile

Nice to Have:

• Experience working on financial or loan management applications.
• Familiarity with Salesforce API integrations.
• Understanding of web accessibility standards (WCAG).
• Experience optimizing large datasets or data tables for mobile devices.

Deliverables:

• Responsive enhancements for existing desktop components.
• Mobile-optimized layouts that extend, not replace, desktop functionality.
• Comprehensive test suite with fully documented test cases.
• Strengthened code architecture and error handling.
• Detailed technical documentation outlining the mobile optimization strategy.
• 
  

Additional Requirements

This opportunity enhances your work life balance with allowance for remote work. To be successful your computer hardware and internet must meet these minimum requirements:

1. Laptop or Desktop:

• Operating System: Windows
• Screen Size: 14 Inches
• Screen Resolution: FHD
• Processor: I5 or higher
• RAM: Minimum 8GB (Must)
• Type: Windows Laptop
• Software: AnyDesk
• Internet Speed: 100 MBPS or higher

Role: Full Stack Developer

Industry Type: BPM / BPO

Department: Engineering - Software & QA

Employment Type: Full Time, Permanent

Role Category: Software Development

Education

UG: B.Tech/B.E. in Computers