ARDEM Incorporated

Job Title: Global Sales & Solutioning Trainee

Program: 24-Month Sales Excellence Program

Target Role: Sales Development Representative (SDR)

Work Schedule: Night Shift (aligned to North American time zones)

Work Type: Remote / Work from Home

Education: Recent Graduate — BBA, BSc, or B.Com

About the Program

ARDEM's 24-Month Sales Excellence Program is a structured, merit-based career path, not a traditional internship. You will progress from Global Sales Trainee to a high-impact Sales Development Representative (SDR) based entirely on performance, not tenure.

Promotion Criteria to SDR

Graduation to the SDR role is reserved for trainees who demonstrate exceptional performance in three key areas:

•       Communication Mastery: Achieving certified "Telecom Clarity" with accent neutrality for North American C-suite engagement.

•       Solution IQ: Ability to map complex client problems into automated workflow designs.

•       Outreach Consistency: Meeting and exceeding research and engagement KPIs during the trainee phase.

Key Responsibilities

Intelligent Prospecting

•       Use tools like LinkedIn Sales Navigator and ZoomInfo to identify decision-makers in North American Finance and Logistics firms.

Omni-Channel Outreach

•       Execute email, LinkedIn, and cold-call sequences to book discovery meetings for the US sales team.

Solution Architecting

•       Collaborate with the engineering team to draft workflow diagrams showing how ARDEM's RPA (Robotic Process Automation) replaces manual data entry.

Proposal Management

•       Draft Statements of Work (SOWs) and pricing models for prospective clients.

Market Analysis

•       Track US outsourcing trends and deliver campaign "hooks" to the marketing team.

Requirements

Education

•       Recent Graduate: BBA, BSc, or B.Com (required).

Work Schedule

•       Prior experience in a night shift role is required.

•       Must be fully available and comfortable working night shifts aligned to North American (US/Canada) business hours on an ongoing basis.

Communication Skills

•       Excellent written communication — clear, professional, and error-free correspondence in English.

•       Excellent verbal communication — articulate, confident, and persuasive on calls and video meetings.

•       Must demonstrate "Telecom Clarity": a neutral, professional tone clearly understood over digital communication lines.

Technical Setup (Work from Home)

•       Internet: Minimum 100 Mbps dedicated broadband connection (stable and reliable).

•       Laptop/Computer: Intel Core i5 processor (or higher-generation equivalent) with at least 8 GB RAM.

•       Backup power or UPS preferred to avoid connectivity disruptions.

Mindset & Soft Skills

•       High grit — comfortable with rejection and persistent in follow-ups; understands that sales is a volume game.

•       Self-motivated and disciplined in a remote, night-shift environment.

•       Coachable and eager to learn BPO operations, automation, and international sales practices.

Senior Project Owner / Project Manager Technology

Department - Technology / Software Development

Work Mode - Work From Home (WFH), Full Time

Experience - Minimum 10 Years (Development Background)

Time Zone - Candidate should be comfortable working in US time zone overlap and attending client calls accordingly.

ROLE SUMMARY

We are looking for a seasoned Senior Project Owner / Project Manager with a strong development foundation to lead our technology initiatives. This role bridges client management and technical execution you will own endto-end delivery of multiple concurrent projects while supporting a high-performing remote team.

KEY RESPONSIBILITIES

Project & Delivery Management

• Own and manage multiple concurrent technology projects from initiation to production release
• Define project scope, timelines, milestones, and resource allocation plans
• Distribute tasks effectively across a team of developers, QA, and support engineers
• Track assigned work daily, follow up on progress, and proactively remove blockers
• Ensure all projects meet deadlines and quality benchmarks without compromise
• Participate actively in production activities and take full accountability for live deployments

US Client Management

• Serve as the Technology single point of contact for all assigned US clients
• Attend and lead client calls that are focused on an ARDEM Technical Solution. This may include discussions related to future clients or existing clients (US time zone overlap required)
• Resolve client queries, manage escalations, and ensure high client satisfaction
• Showcase company-developed applications and software demos confidently to clients
• Translate complex client requirements into clear technical deliverables for the team

Team Leadership

• Lead, mentor, and performance-manage a distributed remote team of technical members
• Foster accountability, ownership, and a high-delivery culture within the team
• Conduct sprint planning, stand-ups, retrospectives, and performance reviews
• Identify skill gaps and work with HR/training teams to bridge them

Process & Operations

• Deeply understand ARDEM's internal processes and align project execution accordingly
• Ensure development standards and best practices are followed across all projects
• Manage crisis situations with composure, identify root causes and drive swift resolution
• Coordinate with cross-functional teams including HR, Operations, Training, and QA
• Maintain project documentation, status reports, and risk registers

REQUIRED EXPERIENCE

• 10+ years of total experience in software development and project management
• 5–7 years of hands-on coding experience in one or more technologies listed below
• 2–3 years in a team management or tech lead role overseeing 5+ members
• Proven experience managing multiple simultaneous projects in a remote/WFH environment
• Prior experience working with US-based clients strong understanding of US work culture and expectations

TECHNICAL SKILLS

• Python: scripting, automation, data processing, backend services
• JavaScript / Node.js: server-side development, REST APIs, async workflows
• NET Core: enterprise application development and service integration
• SQL Databases: query optimization, schema design, stored procedures
• Familiarity with CI/CD pipelines, Git workflows, and deployment processes
• Ability to review code, understand architectural decisions, and guide the team technically

SKILLS & COMPETENCIES

• Exceptional verbal and written communication skills in English client-facing confidence is a must
• Strong crisis management and conflict resolution ability under tight deadlines
• Highly organized with a structured approach to planning, prioritization, and execution
• Self-driven and accountable capable of operating independently in a remote environment
• Strong presentation skills able to demo software to non-technical stakeholders
• Empathetic leadership style with the ability to motivate and align diverse team members

QUALIFICATIONS

• Bachelor's or master's degree in computer science
• PMP Certification: Preferred (candidates without PMP must demonstrate equivalent project management rigor)
• Agile / Scrum certifications (CSM, PMI-ACP) are an added advantage

LOCATION PREFERENCE

• Candidates must be based in a Tier-1 city: Mumbai, Delhi NCR, Bengaluru, Hyderabad, Chennai, Pune, or Kolkata
• This is a full-time Work From Home role: reliable internet, a dedicated workspace, and availability during US business hours are mandatory

ABOUT ARDEM

ARDEM Incorporated is a leading Business Process Outsourcing (BPO) and Automation company serving US based clients across diverse industries. Our Technology Team builds and maintains in-house applications that power data processing pipelines, automation workflows, internal platforms, and domain-specific training modules all engineered to deliver operational excellence at scale. To our clients, we provide cloud-based platforms to assist in their day-to-day business analytics. Our cloud services focus on finance, logistics and utility management.

Job Designation: Global Sales & Solutioning Trainee

𝐏𝐫𝐨𝐠𝐫𝐚𝐦: 24-Month Sales Excellence Program

𝐓𝐚𝐫𝐠𝐞𝐭 𝐑𝐨𝐥𝐞: Sales Development Representative (SDR)

𝐖𝐨𝐫𝐤 𝐓𝐲𝐩𝐞: Remote / Work from Home

𝐒𝐡𝐢𝐟𝐭: Night Shift (North America Time Zones)

𝐄𝐥𝐢𝐠𝐢𝐛𝐢𝐥𝐢𝐭𝐲: Recent Graduates (BBA, BSc, B.Com)

About the Program

ARDEM's 24-Month Sales Excellence Program is a structured, merit-based career path, not a traditional internship. You will progress from Global Sales Trainee to a high-impact Sales Development Representative (SDR) based entirely on performance, not tenure.

Promotion Criteria to SDR

Graduation to the SDR role is reserved for trainees who demonstrate exceptional performance in three key areas:

•       Communication Mastery: Achieving certified "Telecom Clarity" with accent neutrality for North American C-suite engagement.

•       Solution IQ: Ability to map complex client problems into automated workflow designs.

•       Outreach Consistency: Meeting and exceeding research and engagement KPIs during the trainee phase

Key Responsibilities

Intelligent Prospecting

•       Use tools like LinkedIn Sales Navigator and ZoomInfo to identify decision-makers in North American Finance and Logistics firms.

Omni-Channel Outreach

•       Execute email, LinkedIn, and cold-call sequences to book discovery meetings for the US sales team.

Solution Architecting

•       Collaborate with the engineering team to draft workflow diagrams showing how ARDEM's RPA (Robotic Process Automation) replaces manual data entry.

Proposal Management

•       Draft Statements of Work (SOWs) and pricing models for prospective clients.

Market Analysis

•       Track US outsourcing trends and deliver campaign "hooks" to the marketing team.

Requirements

Education

•       Recent Graduate: BBA, BSc, or B.Com (required).

Work Schedule

•       Prior experience in a night shift role is required.

•       Must be fully available and comfortable working night shifts aligned to North American (US/Canada) business hours on an ongoing basis.

Communication Skills

•       Excellent written communication — clear, professional, and error-free correspondence in English.

•       Excellent verbal communication — articulate, confident, and persuasive on calls and video meetings.

•       Must demonstrate "Telecom Clarity": a neutral, professional tone clearly understood over digital communication lines.

Technical Setup (Work from Home)

•       Internet: Minimum 100 Mbps dedicated broadband connection (stable and reliable).

•       Laptop/Computer: Intel Core i5 processor (or higher-generation equivalent) with at least 8 GB RAM.

•       Backup power or UPS preferred to avoid connectivity disruptions.

Mindset & Soft Skills

•       High grit — comfortable with rejection and persistent in follow-ups; understands that sales is a volume game.

•       Self-motivated and disciplined in a remote, night-shift environment.

•       Coachable and eager to learn BPO operations, automation, and international sales practices.

Position: Production Intern (Technical)

Experience: 0–6 Months (Freshers/Recent graduates can apply)

Qualification: BTech (CS) or MTech (CS)

Mode: Remote (WFH)

Communication: Excellent English

Shift: 3:00 pm-12:00 am & 7:00 pm-4:00 am

Key Responsibilities

•      Understand and support entire production workflow from receipt through delivery

•      Assist in Non-Accounting Purchase Order (PO) related activities

•      Communicate with technology team related to client requests and deliveries

•      Communicate with technology team related to production needs and improvements

•      Process in various stages of the production environment (Data Entry, Quality, Output generation, etc)

•      Work independently on assigned non-accounting tasks, including direct client interaction

•      Follow standard operating procedures (SOPs) and meet defined productivity and quality benchmarks

•      Coordinate with internal teams to ensure timely and accurate task completion

•      Maintain proper documentation and reports related to assigned work

Technical Skills (Preferred)

•      BTech or MTech- Computer Science preferred

•      Ability to support Automation-related jobs using basic programming and scripting skills

•      Knowledge of the following technologies:

•      .NET Core

•      Python

•      C#

•      Power BI

•      Mongo DB

•      SQL

Additional Requirements (Work-from-Home Setup)

This opportunity promotes a healthy work-life balance with remote work flexibility. Candidates must have the following minimum infrastructure:

•      System: Laptop or Desktop (Windows-based)

•      Operating System: Windows

•      Screen Size: Minimum 14 inches

•      Screen Resolution: Full HD (1920 × 1080)

•      Processor: Intel i5 or higher

•      RAM: Minimum 8 GB (Mandatory)

•      Software: AnyDesk

•      Internet Speed: 100 Mbps or higher

About ARDEM

ARDEM is a leading Business Process Outsourcing (BPO) and Business Process Automation (BPA) service provider. With over 20 years of experience, ARDEM has consistently delivered high-quality outsourcing and automation services to clients across the USA and Canada. We are growing rapidly and continuously innovating to improve our services. Our goal is to strive for excellence and become the best Business Process Outsourcing and Business Process Automation company for our customers.