Fashion Designer - (Men's shirt) - Gurgaon - 9 LPA

Job Description

Our Media Measurement team uses state-of-the-art technologies and rigorous methods to track who is watching what, where, and how they engage with content. Our clients can evaluate who is consuming which content across different media, platforms and devices, and know what the audience thinks about that content. As people consume media content on more channels, and through more devices, than ever before, we are proud to provide a full view on media consumption.

As Data Scientist you will have following main accountabilities: 

• You own together with your team several of our Data Science solutions throughout the full life cycle (brainstorming, design, implementation, productization and maintenance) 
• You develop solutions based on data science, stats and machine learning models 
• You improve methods and tools. Contribute to our communities of practice in the area of Data Science 
• Communicate with non-data scientists in Tech, Operations, Commercial, Product. Understand the domain and the requirements. Explain Data Science principles, concepts, algorithms, and approaches in simple words to different types of audiences 
• Make data your best friends. Understand their strengths and use them. Be aware of their weaknesses and handle those in your solutions 
• Screen the market for potential new Data Science approaches 
• Foster knowledge exchange within the company. Present GfK's Data Science expertise at conferences and workshops 

Qualifications

Now you know what a Data Scientist does. What skills, qualifications & experience do you need for this job? 

• You typically have a Master's degree or PhD that reflects modeling and statistics skills and 6+ years of experience. 
• You enjoy communicating complex methodology and technology to tech and non tech audiences 
• You have expert statistical / machine learning modeling skills (e.g. statistical tests, classification, predictive modelling, handling of missing data, sampling, weighting) 
• You have experience with an analytical programming language (Python) and the respective ecosystem 

Besides the things we really expect you to have, there are some things which would be amazing if you have experience with them: 

• Knowledge of cloud computing environments and tooling (especially AWS) 
• Advanced software development skills (unit testing, CI/CD, Git) 
• Basic skills regarding database handling as SQL 
• Basic knowledge of the always evolving Data Science ecosystem and its frameworks 

Additional Information

• Enjoy a flexible and rewarding work environment with peer-to-peer recognition platforms. 
• Recharge and revitalize with help of wellness plans made for you and your family. 
• Plan your future with financial wellness tools. 
• Stay relevant and upskill yourself with career development opportunities. 

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

MEET COMPASS

We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but we believe it offers much more! If you enjoy delighting customers and leveraging data to provide valuable insights to clients, Compass could be your ideal workplace!

Director, IT Support ( Call Center Operations)

The Director, IT Support Operations serves as the subject matter expert for all IT support contact center solutions across Compass. This role provides strategic and operational leadership for multiple IT Support Operations Managers overseeing client programs within a high-volume, multi-channel BPO environment.

The Director is responsible for ensuring the delivery of high-quality, efficient, and cost-effective IT support services across voice (inbound/outbound), chat, email, ticketing, and other customer support channels. This role partners closely with clients and internal stakeholders to drive operational excellence, achieve contractual service level agreements (SLAs), optimize financial performance, and foster a strong employee culture.

Key responsibilities include incident management oversight, workforce and performance management, client relationship management, continuous process improvement, quality assurance, and operational scalability. The Director ensures consistent execution of support services across technical support, software support, infrastructure-related support functions, and other IT service offerings while maintaining a strong focus on customer experience, operational efficiency, and business results.

This is a remote, work-from-home position. Candidates must maintain a dedicated, professional workspace with a reliable high-speed internet connection capable of supporting voice, video, and system requirements. To ensure business continuity and operational reliability, candidates must also have access to backup power and internet connectivity solutions in the event of service interruptions. 

Key Responsibilities:

• Leadership & Strategy:
• Provide strategic direction and leadership for the organization's IT programs, ensuring operational alignment with client expectations and company goals are consistent with the organization’s global operating model..
• Serve as the senior subject matter expert contact for all things IT support.
• Oversee multiple Tech/IT support client programs
• Attend as needed new client demo/Sales discussions representing IT support
• Operational Oversight:
• Oversee a team of various operations managers that lead day-to-day operations across multiple clients supporting IT services, including helpdesk, tech support, infrastructure, or software-related accounts.
• Ensure direct reports meet service level agreements (SLAs), key performance indicators (KPIs), and quality metrics are consistently met or exceeded.
• Ensure execution of bridge plans for any KPIs that are not meeting target
• Process Improvement & Quality Assurance:
• Identify opportunities for process optimization, automation, and continuous improvement.
• Work closely with Quality, Training, and Workforce Management teams to enhance performance and operational efficiency.
• People Management:
• Oversee, support and develop a team of IT support operations managers.
• Conduct performance reviews, coach for career development, and foster a high-performance culture.
• Client Engagement & Relationship Management:
• Build strong and maintain relationships with client partners and maintain regular communication to ensure satisfaction and address IT concerns proactively.
• Financial & Resource Management:
• Monitor budget, efficiencies, and resource allocation to ensure profitability and optimal delivery.
• Experience in managing cost per transaction accounts is preferred. 
• Provide regular updates to the senior leadership team on program performance, financial health, and risk management.
• Compliance & Risk Mitigation:
• Ensure adherence to data privacy, security, and compliance standards relevant to IT service delivery.
• Mitigate risks through proactive incident management and business continuity planning.

Qualifications and Physical Requirements with or without reasonable accommodation:

• 10+ years of experience in BPO operations, with at least 6+ years in a senior leadership role managing IT or technical support programs.
• Strong understanding of ITIL, service management frameworks, or related methodologies - managing POS & Aloha systems is highly preferred
• Experience managing large teams and working with international clients, especially in tech industries.
• Proven track record of meeting/exceeding operational KPIs and client expectations.
• Exceptional leadership, communication, and stakeholder management skills.
• Analytical mindset with strong problem-solving abilities.
• Ability to operate a computer/laptop and a headset.
• Ability to perform all duties of the job while sitting for prolonged periods (i.e., for the duration of shift)
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Decisiveness and attention to detail.
• Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Availability:

Full-time position with weekdays, weekends, and nighttime availability. This position works Monday - Friday 9am EST - 6pm EST. 

• Looking manage IaC module
• Terraform experience is a must
• Terraform Module as a part of central platform team
• Azure/GCP exp is a must
• C#/Python/Java coding – is good to have

*Job Title:** Data Analyst

**Location:** Permanent Work from Home

**Job Type:** Full-Time

**Job Description:**

We are seeking a highly motivated and skilled Data Analyst to join our team. The ideal candidate will have a strong background in data analysis, incident management, and real-time data reporting. The role demands exceptional communication skills, both written and spoken, as well as the ability to work flexible shifts to support our global operations.

**Key Responsibilities:**

- Perform data analysis to identify trends, anomalies, and insights.

- Manage and resolve incidents effectively using tools like Jira and Slack.

- Conduct real-time data analysis and reporting to support business decisions.

- Generate comprehensive reports and dashboards to visualize data findings.

- Collaborate with cross-functional teams to ensure data integrity and accuracy.

- Communicate findings and recommendations clearly and concisely to stakeholders.

- Flexibility to work in different time zones as required.

**Required Qualifications:**

- Bachelor’s degree in Computer Science or a related field.

- Proven experience in data analysis and incident management.

- Proficiency in using Jira and Slack for communication and incident tracking.

- Strong skills in real-time data analysis and reporting.

- Exceptional communication skills in English, both written and spoken.

- Ability to work flexible shifts to accommodate global operations.

**Preferred Qualifications:**

- Experience with Python and automation tools is a plus.

**Work Environment Requirements:**

- Must have a reliable laptop/computer and home-based infrastructure, including high-speed WiFi and power backup.

- Ability to work effectively in a remote environment with minimal supervision.

**Benefits:**

- Permanent work-from-home opportunity.

- Flexible working hours.

- Opportunity to work with a dynamic and diverse team.

If you meet the above qualifications and are eager to contribute to a fast-paced and innovative team, we encourage you to apply.

Professional development experience, working the Full stack on large scale B2B, SaaS products. • Expertise with learning new technologies and strong experience with our tech stack AngularJS, JavaScript, Node.js, Go, React.js and Postgres. • Bachelor’sin Computer Scienceorsolid knowledgeof CS fundamentals(OOP, designpatterns, algorithms, etc...) • Experience and adesire towork in a fast-paced environment. • We are a leading cloud-based open platform used by some of the most prestigious companies around • You will get to work with some of the most complex technologies on the market today • You will have an opportunity to work at all levels of the organization.

• Development of Web and Mobile application
• Proficient in Figma and Photoshop, HTML, Angular, Material Design, jQuery, CSS, ES6, Bootstrap
• Good understandings and skills in User Empathy, Analytical Thinking, User Stories, Branding and Content.
• Passion to work in dynamic, start-up environment.
• Compensation best in the industry.