Ratch AI

Position Overview

As a Field Collection Officer, you will meet customers in person in your assigned area to resolve overdue loan accounts that earlier digital and tele-calling efforts could not close. You will handle a mix of products — personal loans, business loans, credit cards, and microfinance — working to a daily case list generated by our app, and reporting to the State Collections Manager for your region.

What You'll Do

• Visit customers at their residential or business addresses within your assigned territory.
• Work through the daily and monthly case list shared on the Jatayu app, following the suggested route and priority.
• Hold professional, respectful conversations with customers about their overdue amounts and repayment options.
• Negotiate realistic payment commitments and follow up consistently until the case is resolved.
• Collect payments strictly through authorised channels and issue valid receipts every time.
• Update every visit outcome, customer response, and collection in the app on the same day.
• Work within RBI fair practices guidelines on permitted visit timings, conduct, and borrower privacy.
• Coordinate with your State Collections Manager and share regular field updates on difficult cases.
• Build local knowledge of your area — routes, communities, and customer patterns — to improve conversion.

What You'll Bring

Must-Have

• 12th pass minimum; graduates preferred.
• Comfort with daily field work, travel, and face-to-face customer conversations.
• DRA certification, or willingness to complete the RBI-mandated DRA training after joining.
• Willingness to cover a 30-40 km radius within your assigned area each day.
• Good communication and convincing skills in the local language.
• A smartphone and the ability to use a mobile app for daily case updates.

Good-to-Have

• 1-3 years of field collections experience with a bank, NBFC, or collection agency.
• Exposure to specific buckets such as microfinance or NPA accounts.
• Working knowledge of RBI fair practices and recovery conduct norms.
• A two-wheeler with a valid driving licence.
• Familiarity with the Jaipur area and its local communities.

Logistics

• Employment Type: Full-time
• Job Function: Collections and Recovery
• Department: Field Collections
• Work Mode: Field-based within an assigned territory
• Travel: Daily travel across your assigned area
• Reports To: State Collections Manager

Position Overview:

We are looking for an all-rounder Content & Marketing Associate to help make SUIND's work visible, understandable, and exciting. You will travel to the field, meet farmers, and turn real deployment stories into compelling video, graphic, and written content — from first shoot to final publish.

What You'll Do:

• Travel to field locations to shoot farmer testimonials, drone demos, and product stories.
• Shoot, edit, and publish short-form video content end-to-end for LinkedIn, Instagram, YouTube, and other channels.
• Present confidently on camera and help others tell their story naturally.
• Design brochures, flyers, pitch decks, case studies, and marketing collateral.
• Write technical explainers, captions, and product communication that simplify complex technology.
• Take ownership of social-media channels — deciding formats, riding trends, and reviewing engagement.
• Coordinate with the operations team to schedule and join early-morning field shoots.
• Organise and maintain photo, video, and content libraries.

What You'll Bring

Must-Have

• 1-3 years of experience in content creation, video production, marketing, or technical communication.
• A demonstrable portfolio of video work.
• Strong spoken communication in English and Hindi.
• Comfort presenting on camera without a script.
• End-to-end video shooting and editing skills.
• Willingness to travel to remote, rural field locations.
• Genuine curiosity about drones and agricultural technology.

Good-to-Have

• Familiarity with Adobe Creative Suite (Premiere Pro, Photoshop, Illustrator) or similar tools.
• Understanding of social-media algorithms, trends, and content analytics.
• Ability to create or coordinate regional-language content.
• Experience creating sales collateral, case studies, or customer testimonials.
• Openness to learning basic drone-data concepts.

Logistics

• Employment Type: Full-time
• Department: Marketing
• Location: Bangalore, Karnataka
• Work Mode: On-site (with occasional field travel)
• Travel: Occasional, to remote field locations across Maharashtra and Kerala