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24+ Process improvement Jobs in India

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Remitbee
bharath pathmanaban
Posted by bharath pathmanaban
Chennai
8 - 10 yrs
₹22L - ₹25L / yr
Business Analysis
Management consulting
Process improvement
Stakeholder management

A Business Architect is responsible for designing and aligning business strategies and operations with the organization's overall goals and objectives.

 

Roles and Responsibilities:

 

1.    Designing and implementing business strategies: Business Architects are responsible for developing and implementing business strategies that align with the organization's goals and objectives. They identify areas for improvement, design solutions, and work with stakeholders to implement changes.

2.    Aligning business processes: Business Architects ensure that business processes are aligned with the organization's overall goals and objectives. They identify areas for improvement and design processes that support efficient and effective operations.

3.    Developing and implementing business architecture: Business Architects develop and implement business architecture that aligns with the organization's goals and objectives. They define the organization's structure, systems, processes, and technology, ensuring that they are aligned with the business strategy.

4.    Analyzing business requirements: Business Architects analyze business requirements to identify opportunities for improvement. They work with stakeholders to define requirements and design solutions that meet those requirements.

5.    Leading cross-functional teams: Business Architects lead cross-functional teams, bringing together stakeholders from different departments to design and implement solutions that support the organization's goals and objectives.

6.    Communicating with stakeholders: Business Architects communicate with stakeholders to understand their needs and expectations, and to keep them informed of progress and changes. They work with stakeholders to ensure that solutions meet their requirements and expectations.

7.    Managing change: Business Architects manage change by identifying potential roadblocks and developing strategies to mitigate them. They work with stakeholders to implement changes and ensure that they are adopted effectively.

8.    Continuously improving processes: Business Architects are responsible for continuously improving processes to ensure that they remain aligned with the organization's goals and objectives. They identify areas for improvement, design solutions, and work with stakeholders to implement changes

 

Overall, a Business Architect plays a critical role in designing and implementing strategies, processes, and systems that support the organization's goals and objectives. They work closely with stakeholders across the organization, leading cross-functional teams and managing change to ensure that solutions are effective and efficient.

Total exp: 8-10 years

 Rel exp: 5 years (Business analysis, Management consulting)

 Location: Chennai

 Salary package: 22-25 LPA (on average)

 

Read more
Yamazaki Mazak

at Yamazaki Mazak

1 video
1 recruiter
Vinay R
Posted by Vinay R
Pune
1 - 2 yrs
₹3L - ₹6L / yr
Microsoft Dynamics CRM
Microsoft Dynamics
Customer Relationship Management (CRM)
Process automation
Requirement Analysis
+4 more
  1. Develop customizations and configurations to the Microsoft Dynamics 365 platform, including entity customization, form design, workflow development, and business process automation.
  2. Collaborate with functional teams to gather and document requirements for customizations and integrations.
  3. Provide technical expertise and guidance to the functional teams on best practices for Dynamics 365 customization and integration.
  4. Develop and maintain technical documentation, including design documents, specifications, and test plans.
  5. Work with internal and external stakeholders to troubleshoot and resolve technical issues related to Dynamics 365 customizations and integrations.
  6. Stay up-to-date with the latest Dynamics 365 features and technologies, and provide recommendations for process improvements and system enhancements
Read more
Dhwani Rural Information Systems
Sunandan Madan
Posted by Sunandan Madan
Gurugram, Bengaluru (Bangalore)
8 - 10 yrs
₹14L - ₹15L / yr
Process improvement
Project delivery
Customer Relationship Management (CRM)
Engagement management
Stakeholder management
+13 more

Job Overview:

We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key


Responsibilities:

• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.

• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.

• Ensure project objectives align with the client's business goals and objectives.

• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.

• Conduct regular project status reviews, and mitigate project risks and issues.

• Facilitate cross-functional collaboration and communication for seamless project execution.

• Develop and implement performance metrics to measure project outcomes and impact.

• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.

• Report project progress, status, and results to stakeholders and senior management.

• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.

• Represent the organization in industry events and forums to build the brand and establish thought leadership.

• Manage business requirement discussions with program owners and report on projects.

• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.

• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.

• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)


Essential Technical Requirements:

• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)

• Experience with BI tools like Power BI

• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication

• Ability to work with cross-functional teams and manage external partners


Essential Non-Technical Requirements:

• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members

• Strong analytical and problem-solving skills

• Ability to think strategically and identify opportunities for process improvements

• Excellent organizational and leadership abilities

• High level of motivation and dedication to delivering high-quality work

• Commitment to continuous learning and professional development

• Ability to communicate complex ideas effectively.

• Strong client engagement skills.

• Humility, willingness to listen and learn.


Education:

• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.

• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship

• Experience working with IT platforms and software solutions is a plus


Keywords:

• Project Delivery

• Engagement Management

• Customer Relationships

• Stakeholder Management

• Risk Assessment

• Resource Allocation

• Schedule Management

• Budgeting and Financial Tracking

• Process Improvement

• Status Reporting

• Communication and Collaboration

• Problem-Solving

• Cross-functional Team Management

• Time Management

• Strategic Planning

• Vendor Management

• Negotiation Skills

• Customer Satisfaction

• Performance Metrics

• Project Management Methodologies

• Data cleaning

• Report writing

• Impact assessments

• Training and training manual development

• Requirements gathering

• Multiple project management

• Fast-paced work environment

• Logical aptitude

• Ownership-taking attitude

• Action/task oriented

• Strong sense of purpose

• Written and presentation skills

Read more
codersbrain

at codersbrain

1 recruiter
Aishwarya Hire
Posted by Aishwarya Hire
Remote only
2 - 3 yrs
₹3L - ₹5L / yr
Analytical Skills
IT project management
Process improvement
Human Resource Management System (HRMS)
  • Translate business objectives and user needs into clearly written technical requirements
  • Evaluate HR systems to identify points of improvement
  • IT project management experience to implement improvements 
  • Partner with internal stakeholders to develop technology solutions that help to streamline and automate (new) HR processes
  • Implement process improvements and policy changes designed to improve efficiency and the user experience with the system
  • Serve as the go-to subject matter expert for the system used in the organization (e.g., Workday, Oracle, SAP)
  • Serve as a system administrator for HR systems and applications
  • Ensuring security, end-user access, and data integrity across all HR platforms
  • Work with HR, finance and IT to maintain and improve the HRIS, including configuration, end-user access, security, and system efficiency
  • Supports critical system maintenance and operational tasks within the HRIS
Read more
Remote only
10 - 16 yrs
₹10L - ₹15L / yr
User Interface (UI) Development
User Interface (UI) Design
Process improvement
Technical Architecture
Solution architecture
+2 more
Need immediate joiner Max CTC offer for the role is 29 lacs
  • Exp 10+ yrs in UI developement
  • Exp in Architectular design
  • Experience in Develop and enforce best practices for design, development, code quality and testing.
  • Experience in leading technology practice team members in the creation of knowledge repository and its distribution/utilization, ensuring the quality and completeness of the information gathered.
  • Experience in providing solutions for wide variety of problems faced in Practice from a technology perspective such as:
    • Customer requirements
    • Developer’s problems
    • Process Automation
    • Team skill enhancement
    • Identification and implementation of reusable components/frameworks
    • Co-ordinate between the solution seeker and the provider
  • Experience in creating a tech team.
Read more
MasterMyLife EQ Education
Ashwin Lawanghare
Posted by Ashwin Lawanghare
Remote only
5 - 10 yrs
₹4.2L - ₹6L / yr
Learning Management System (LMS)
LMS administration
Automation
Process improvement
Process automation
  1. Maximising automation within the organization. 
  2. Understand various functions’ systems & automation-related needs and design & implement solutions for them.
  3. Manage Learning Management System (LMS) from the technical side including coordination with the LMS provider for white-label LMS development.
  4. Provide necessary training to MML employees & students for optimal utilisation of automation & technology solutions. 
  5. Add value to the growth of the organization's top line & bottom line.
Read more
Full-Stack Diagnostics Health-Tech
Delhi, Noida, Gurugram
3 - 7 yrs
₹12L - ₹15L / yr
Process improvement

With the ever-growing demand for healthcare services among the ever-increasing population, our client acts as a diagnostic laboratory providing various services such as routine testing, pathology services, radiology and genomic testing. They even provide various healthcare packages such as full body packages, fever packages, heart packages, etc.

 

Headquartered in Noida, our client works as a technology empowered, well-equipped and advanced testing lab, built in line with the globally recognized standards. They have their home sample-collection service in, approx., 120+ cities with 30+ laboratories and 700+ walk-in wellness & collection centres across India.

 

Our client aims for the accessibility of health tests to all Indians through a combination of well-equipped labs, technology and strong radiology network. They are backed by tier 1 VCs and have raised more than $60 million in funding this year.

 

As an Entrepreneur in Residence, you will be acting as an in-house entrepreneur, leveraging your expertise, creating new ideas and thus supporting in scaling up the business.


What you will do:

  • Being responsible for initiating new business ideas and following-up on the implementation of the same, in-line with the business objectives
  • Researching, studying and analyzing the current trends, processes, requirements of the market as well as the industry and reporting the insights and recommendations to the management in regular intervals
  • Guiding and leading new initiatives such as process improvement, diversification into new areas, exploring new business ideas/ opportunities, etc., thus supporting business growth
  • Following-up and supporting the efficient and on-time implementation of various new initiatives which were proposed and approved
  • Working closely with the chief executive team as well as in coordination with various internal departments
  • Being the SPOC and reporting new initiatives, budget requirements, concerns (if any), etc. to the management

 

Desired Candidate Profile

What you need to have:

  • Graduation+ MBA from tier 1 colleges
  • Relevant work experience of 3-7 years as Entrepreneur in Residence or must have experience as an ex-founder or from consulting companies
  • Outstanding communication, presentation, interpersonal and professional networking skills
  • High-ownership and excellent problem-solving ability is a must    
Read more
Kolkata, Noida, Pune, Mumbai, Gurugram, Hyderabad, Bengaluru (Bangalore), Coimbatore, Chennai, Kochi (Cochin)
6 - 12 yrs
₹10L - ₹20L / yr
Lean Six Sigma
Facilitation
Process improvement
Innovation
Hi

We are looking for Process Improvement\Delivery Excellence for one of our premium client

  • Facilitating the overall delivery governance and performance reporting across services for applicable projects,programs and portfolios 
  • Engaging across DEx, and with delivery stakeholders, to improve deliver performance through the effective adoption of DEx levers and parameters  
  • Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA
  • Quality management focus with exposure to CMMI / LEAN / Six Sigma / ITIL / KANBAN / SCRUM / ISO 
    /PMP / Prince2
Read more
Aark learning

at Aark learning

1 video
1 recruiter
Aanchal Gupta
Posted by Aanchal Gupta
Remote only
2 - 6 yrs
₹5L - ₹7L / yr
User Experience (UX) Design
User Interface (UI) Design
Process improvement
Adobe Photoshop
Adobe Illustrator
UX Designer Responsibilities:
● Conducting user research and testing
● Developing wireframes and task flows based on user needs
● Collaborating with Designers and Developers to create intuitive, user-friendly
software
● Understand product specifications and user psychology
● Conduct concept and usability testing and gather feedback
● Create personas through user research and data
● Define the right interaction model and evaluate its success
● Develop wireframes and prototypes around customer needs
● Find creative ways to solve UX problems (e.g. usability, findability)
● Work with UI designers to implement attractive designs
● Communicate design ideas and prototypes to developers
● Keep abreast of competitor products and industry trends
● Owning all phases of the design lifecycle from user research (primary and
secondary) to ideation, design execution and user testing
● Designing well thought out experience flows and creating storyboards, user
flows, process flows and site maps to effectively communicate interaction and
design ideas
● Collaborating effectively with product, engineering, and management teams
● Iterating based on user feedback and activity, in order to enhance the user
experience
Read more
Valuepitch

at Valuepitch

16 recruiters
Shreyasi Sen
Posted by Shreyasi Sen
SEc16, Koparkhairane, Navi Mumbai, Mumbai
0 - 4 yrs
₹2L - ₹4L / yr
Analytical Skills
Data Analytics
MS-Excel
Market Research
Prototyping
+2 more
 
The Product Operations Analyst is a highly analytical individual with outstanding communications skills, has change management skills, a deep passion for Client service and Technology, and is focused on supporting products
 

Responsibilities:

  • Product Operations Analyst will analyze products, solutions and features and drive a continuous business/field and/or client impact analysis—will collaborate with internal partners and create detailed Internal and Client-facing Change Management Readiness Plans that will drive adoption (training & communication strategy)
  • Responsible for creation and delivery of all associate and client-facing solution communications associated with products, solutions and features,
  • Participates in Product Lifecycle from concept to launch working with the Product Managers and provides design.
  • Understands the perspective of the client and the business/field, and takes actions to integrate their needs for solution adoption; builds relationships and trust/respect with the clients (voice of the client and business/field).
  • Knowledge of the software development lifecycles and methodologies.
  • Basic knowledge about product operation and setting processes.
  • Must possess excellent communication, writing and process and analytical skills, as well as organizational skills.
  • Manage the many tools (for road mapping, prototyping, etc.) the product team uses.
  • Knowledge in market research work and analyzing , documenting  the research work in an organized manner for easy understanding.

Skill:

 

  • Solid analytical and problem-solving skills; ability to think strategically.
  • Excellent verbal and written communication and presentation skills. 
  • Market Research skilll
Read more
Rapyder Cloud Solutions

at Rapyder Cloud Solutions

5 recruiters
Shree Gowri
Posted by Shree Gowri
Bengaluru (Bangalore)
5 - 11 yrs
₹5L - ₹12L / yr
Project Management
Documentation
Process improvement
Project delivery
Zoho
+6 more

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

 

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

 

Responsibilities:

  • Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
  • Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
  • Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
  • Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
  • Traceability: providing the function for managing documentation, project history and organizational knowledge.

 

  • Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

 

Skills

  • Gathering data about project progress and producing reports
  • Developing standards and processes
  • Encouraging (or enforcing where necessary) the use of those standards and processes
  • Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
  • Managing dependencies across multiple projects across delivery team

      

 


Requirements

     

  • MBA in Project/Operations/Systems/MIS or MCA Or equivalent
  • 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
  • Strong Process and Agile Project Methodologies knowledge for managing multiple projects
  • Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
  • Reporting on financial information such as Project Profitability, Claims and Invoicing
  • Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
  • Identify and analyze opportunities and make tactical/strategic recommendations
  • Hands on project management approach that includes a proven track record of project/program execution
  • Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
  • Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
  • Ability to adapt communication style to effectively work with multiple levels within an organization 
  • Experience preparing high visibility, executive level presentation materials 

 

Read more
Rapyder Cloud Solutions

at Rapyder Cloud Solutions

5 recruiters
Shree Gowri
Posted by Shree Gowri
Bengaluru (Bangalore)
5 - 11 yrs
₹5L - ₹12L / yr
Agile/Scrum
JIRA Agile
JIRA
Zoho
Process management
+6 more

We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence  as per Business Objectives.  Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.

 

The ideal candidate for this position will have at least 8
years of program management office (PMO)  with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.

 

Responsibilities:

  • Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
  • Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
  • Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
  • Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
  • Traceability: providing the function for managing documentation, project history and organizational knowledge.

 

  • Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence

 

Skills

  • Gathering data about project progress and producing reports
  • Developing standards and processes
  • Encouraging (or enforcing where necessary) the use of those standards and processes
  • Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
  • Managing dependencies across multiple projects across delivery team

      

 


Requirements

     

  • MBA in Project/Operations/Systems/MIS or MCA Or equivalent
  • 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
  • Strong Process and Agile Project Methodologies knowledge for managing multiple projects
  • Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
  • Reporting on financial information such as Project Profitability, Claims and Invoicing
  • Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
  • Identify and analyze opportunities and make tactical/strategic recommendations
  • Hands on project management approach that includes a proven track record of project/program execution
  • Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR) 
  • Ability to quickly switch tasks, multi-task, be highly organized and detail oriented. 
  • Ability to adapt communication style to effectively work with multiple levels within an organization 
  • Experience preparing high visibility, executive level presentation materials 

 

Read more
EarlySalarycom

at EarlySalarycom

1 video
1 recruiter
Vipul Tiwari
Posted by Vipul Tiwari
Pune
5 - 7 yrs
₹7L - ₹13L / yr
Process improvement
Policy analysis
Advanced analytics
Implementation
Communication Skills
+2 more
About EarlySalary:
EarlySalary is an instant line of credit to young working Indians. EarlySalary is a pioneer in introducing
instant loans & salary advances and has disbursed over Rs.5,000Cr worth of loans on its platform and
currently disbursed nearly 100,000 loans a month and is considered one of the largest Digital
Consumer FinTech Lender in the country. EarlySalary is a series C funded start-up and has raised
multiple rounds of investment from global investors including Eight Roads (Fidelity) Ventures &
Chiratae (IDG) Ventures and is considered one of the fastest-growing FinTech start-ups in India. With
a clear focus to disrupt the finance and banking domain, EarlySalary has built a strong team focused
on build Technology, mobile platform, Risk & AI/ML models to better decisioning and real-time
lending. As a full-stack lender we manage both sides of the business building better technology and
products for powering our lending platform and build ML models for better risk mitigation and giving
real-time decisions to our customers.
Our ML & Risk Analytics Stack & Practice is focused on building a better Risk Score Card & building a
high amount of automation. EarlySalary is considered one of the fastest & most automated lenders
in the Industry

Job Title : Collections Strategy Manager

Experience : 5 - 7 years
Job location : Pune

Core Responsibilities :

• Strong in process development and policy development.
• To simplify and define processes and think over traditional collections practises to evaluate
the right strategy to collect from each account.
• Plugging gaps in the collection process to mitigate loss.
• To manage and understand collection system and optimise the productivity.
• Track payment pattern of customers, do behavioural segmentation, compare past
repayment and identify push strategies to enhance customer experience and optimise
productivity.
• Bring in new age technology , advanced analytics and best practises and keep changing the
way successful collections shops operate.
• To automate and create process that is also cost effective.
• To make use of new digital channels to engage with customer and create a more engaging
experience and scale up connectivity.
• Work closely with collection team on strategy implementation and execution.
Preference and Experience :

• System development & policy development experience from collections background from NBFC or Banking

Academic qualifications :

• Graduate /MBA preferred
Read more
Nucleus Software Exports
Agency job
via InvokHR by Sandeepa Kasala
Noida, Delhi, Gurugram, Ghaziabad, Faridabad
7 - 15 yrs
₹8L - ₹20L / yr
Quality management
Software Development
Agile coaching
Six Sigma
ISO 9000
+5 more

Nucleus Softwares: Senior Quality Lead

NOIDA

Job Role:

  • Associate Manager  for Nucleus Product, Implementation,  Support and Services projects
  • Sound Knowledge of Quality Management Processes and Software Development Lifecycle
  • Experience in IT Organization
  • Strong knowledge of industry best practices including Agile, CMMI, PMBOK, ISO, Six Sigma
  • Strong knowledge of key areas of project management including  Schedule, Quality and Risk Management
  • Strong insights about Quality Measurement Framework & Metrics
  • Proven internal stakeholders management skills
  • Strong verbal and written communication skill
  • Proactive outlook and approach

Job Responsibilities:

Software Quality Assurance

  • Liaison with business heads, program manager and team to maintain continuous process implementation and improvements
  • Identify improvement areas and raise right alert at the right time
  • Ensure timely reporting of metrics and dashboard
  • Ensure information readiness for quick reference
  • Consistently strong performance as a quality management professional
  • Strong insight on Defect Prevention and Causal Analysis
  • Assist and support business leaders in driving various Quality Management programs and initiatives

Desired for the Role:

  • Qualification: MCA / M.Sc. Computer Science
  • 7-12 years of experience, good insights of the prevailing Quality Management Standards
  • Good Knowledge of Microsoft Office, Microsoft Project, JIRA, SVN, SharePoint
  • Strong analytical skills and knowledge of analytical tools.
  • Strong experience of planning and managing Audits and Reviews
  • Team player with highly collaborative mind set
  • Needs to be go getter, highly motivated professional

 

Future Career Progression:

Nucleus is well known for identifying, nurturing and promoting the internal talent and having long mutually rewarding associations with its performing associates.  Our focus programs helps our associates to continuously grow based on their capability, performance and career aspirations. 

Over coming years, this role can evolve, either in the area of SEPG and  Analytics

Read more
Elixa technologies Private Limited
Neha Kathale
Posted by Neha Kathale
Pune
4 - 15 yrs
₹4L - ₹40L / yr
Program Management
Project Management
Program manager
Problem solving
EPC
+4 more
Description:

As a Program Manager at HABER, you will own contract to delivery cycle of our flagship product eLIXA. In this role you will lead and coordinate workflows between sales, business operations, engineering and supply chain to successfully and timely take product to go-live. You will define scope, manage schedules and report on progress delivering on quality, cost and managing risks.

Qualifications:
Tier I MBA
Minimum 6 years experience in program management or project management in software
or engineering or EPC industry
Good working knowledge of tools like Jira, Confluence a plus
Expertise in schedule management
Ability to influence and inspire

About Haber
At HABER, we are solving the challenges of tomorrow, today. We are bringing together the best minds in process, engineering, computing and chemistry to develop solutions to address some of the world’s toughest challenges water and energy scarcity and sustainability. Over the past few years there has been an explosion in unstructured data across industry driven by affordable sensing technologies and adoption of analytical instrumentation. This sudden increase in data has resulted in industries spending significant amounts of time collecting, organizing and analysing content and very
little time driving value with the data. HABER is focussed on reversing this trend by helping our customers spend less time collecting and analysing data and more time using HABER’s platform to drive efficiency, identify issues before they happen and uncover hidden potential.

Follow us on Twitter @haber_tech or LinkedIn at inkedin.com/company/haber-technologies or visit us at haberwater.com/careers
Read more
Flexiple Technologies

at Flexiple Technologies

3 recruiters
Karthik Sridharan
Posted by Karthik Sridharan
Remote only
3 - 12 yrs
₹15L - ₹50L / yr
Strategic planning
Sales and operations planning
Business Planning
Analytical Skills
Team Management
+2 more

Position Description

Despite the global pandemic, Flexiple has been growing ~25% month on month for the last 6 months and has grown its fully distributed network of highly skilled tech talent across ~50 countries now.

Our Marketplace & Talent Operations team till date has been led by https://www.linkedin.com/in/suvansh-bansal/">Suvansh Bansal, right now assisted by a 10 member team. We are now looking to add a leader to the team who can help us hire, grow, nurture, and retain quality operations talent. Additionally, you will play a key role in leading the strategy and execution to ensure that high-quality freelance talent is onboarded and optimally placed to meet client demands (average deal size of ~US$30000).

You have the opportunity to be a part of a company that is leading the remote work revolution and be the revenue-driving force in the premium B2B services industry Flexiple operates in. We expect to grow to $15 million by end of FY22-23.

Kindly note, this is a remote position.


Your Responsibilities:

  • Attracting & Retaining Talent - Build and execute a strategy to effectively attract, onboard, and retain talent to meet the speed and quality expectations of our clients. This includes collaborating with our screening teams to optimize the process for sourced talent. Your strategic and analytical thinking will contribute to the formulation of unique solutions to streamline such processes.
  • Optimize matching process - Lead a fully distributed team and ensure work practices are designed to encourage revenue optimization. The focus thus, needs to be on assessing client needs, finding the "right" freelancer, so that we can match freelance talent to meet the speed and quality expectations of our clients. A key work area would be to do supply planning in alignment with forecasted client demand.
  • Collaboration with Sales team - Build robust feedback loops with the Sales team to ensure that both teams work in the same direction. Your success will be measured by exceeding established KPIs for the supply and the demand teams.
  • Driving improvements with the Marketing team - Lead efforts while working with the founders to dramatically scale the inbound funnel. Your role will be prioritize the different methods of talent acquisition to meet the forecasted client demand. Your insights will help the marketing team build landing pages and site resources to attract and retain targeted talent.
  • Work with the Founders - Share feedback backed by strategic and analytical thinking with the founders on tech products (for freelancer success, onboarding, and matching), technical screening, talent success (laying out a clear path for success for our community).
  • Team - Lead by example, hire/ train/ mentor mentor junior team members, and provide instant, relevant feedback on areas of improvement for processes and performance.

Expectations in Week 1

  1. Understand our business model and way of working.
  2. Work with key teams to learn the core of Flexiple's talent operations and sales capabilities.

Expectations in Month 1

  1. Take ownership of a set of freelancer leads and work on the process followed for them.
  2. Complete a current state assessment of the structure and functions that define attracting, onboarding, and retaining talent.
  3. Pick up necessary tech skills that are needed for the industry.

Expectations till Month 3

  1. Take ownership of a set of client leads and work on finding the best matches for them.
  2. Complete a current state assessment of the structure and functions that define the Talent Matching process.
  3. Work with the existing Talent Operations team to help them improve their sales ability, industry knowledge, and tech understanding.
  4. Get the team in the habit of hitting their targets every month.
  5. Build up on the tech skills you picked up in the first month.

Expectations till Month 6

  1. Assess, develop, and execute strategies to effectively onboard, and retain talent while adapting to the specialized needs of our clients.
  2. Begin to assess, develop, and execute strategies to effectively matching talent while meeting the speed and quality expectations of our clients.
  3. Gain a deep understanding of the supply/ demand dynamics within Flexiple to assist with prioritization of matching activities and optimal supply planning.
  4. Build up on the tech skills you picked up in the first 3 months.

Expectations in Year 1

  1. Take ownership of the talent attraction, on-boarding, retention, and matching teams to meet changing demands and drive revenues.
  2. Develop and nurture robust feedback loops between the Talent Operations team and the Sales teams to efficiently run the matching process.
  3. Evaluate the current team and bridge shortfalls by hiring, training, growing, and retaining internal talent for the Talent Operations team.
  4. Develop supply models to ensure we can meet client expectations for current and future needs.

Who are you:

  • 5+ years of experience in business operations/ management consulting, developing and executing strategies, leveraging analytics and KPIs to inform decision-making and performance management.
  • Strong analytical skills and ability to problem solve to inform supply planning decisions so that priorities can be set are mandatory.
  • Ability to lead a global team, provide motivation and clear direction to meet expectations by instilling accountability for quality, sense of urgency, and deepening of customer relationships with both clients and freelance talents.
  • Proven ability to collaborate effectively and develop strong cross-functional relationships, especially with Operations and Sales functions.
  • Accustomed to working in a metrics-driven environment and success in developing methods to achieve KPI expectations.
  • Expertise in building a replicable playbook to hire, train, mentor junior team members.
  • Ability to adapt to changing business priorities and environments.

Compensation and Benefits:

  • A fully remote (work from anywhere) role
  • Receive a more-than-competitive salary plus benefits
  • A flat and transparent culture
  • Support for setting up home office
  • Laptop on joining
  •  
  • Enjoy a culture with opportunities for growth and learning
Read more
Remote only
5 - 8 yrs
₹20L - ₹25L / yr
Program Management
Program Manager
Supply Chain Management (SCM)
Process improvement
Software Development
+2 more

Are you looking for an opportunity to solve new business challenges through innovative technology? If yes, Noon’s Private Label team is looking for TPM to build products/solutions for our Buyers/Vendors/Manufacturers.

 

  • You will investigate solutions to complex sourcing and supply chain problems, design solutions and work closely with the Engineering team to implement them.

  • You will work closely with business teams, technical teams and operational teams alike. 

  • You'll need to work well cross functionally, have strong interpersonal and written communication skills, be able to operate successfully both strategically and tactically, and have a strong bias for action.

  • We’re looking for people who are passionate about innovation, can demonstrate a high degree of ownership, and want to have fun while they build excellent products.

Read more
Mechatronics Systems

at Mechatronics Systems

1 recruiter
Sanjeev Jahagirdar
Posted by Sanjeev Jahagirdar
Pune
3 - 5 yrs
₹3L - ₹3L / yr
Material handling
Materials management
Warehouse Management System (WMS)
Procurement & Buying
Procurement management
+7 more

JD Project Materials Coordinator

Company: MSPL

Primary Location:  MSPL Pune

Job:  Warehousing and Material Control

Schedule:  Full-time

Employment Type:  Staff

Job Level:  Experienced

Reporting Manager Title:  General Manager JD Project

KEY ACCOUNTABILITIES OF POSITION:

  • Provides input to the Project Procurement Plan and Project Material Responsibility Matrix.
  • Responsible for the Project Material Management Plan & the Project Material Management Procedures and ensures alignment with Engineering, Purchasing, Logistics and Installation, O&M.
  • Provides input to the Engineering Material requirements and verification of Quantities & Contingencies to support Installation, O&M required on Site as per Installation, O&M philosophy.
  • Liaison with Project Team Requisitioning Engineers to support requirements of ERP based Material Management System & downstream Procurement & Installation, O&M activities (Expediting, Logistics & Site Material Management).
  • Responsible for coordinating procurement activities and progress reporting to Project Management.
  • Responsible for improvements of MSPL Material Management policies, procedures & work process.

ESSENTIAL SKILLS / COMPETENCIES REQUIRED:

Job Specific:

  • A thorough knowledge of Mechatronics & material management practices within the process automation industry (typically water-wastewater).
  • Strong knowledge & understanding of material requisitioning, expediting, logistics, site material management & shop & field fabrication.
  • General knowledge of Process Automation electrical and instrumentation materials.

Standard Competencies

Experience:

Required:

  • 7+ years, with a minimum of 5 years project material management experience in a multi-discipline team environment.

Guide:

  • Minimum of 7 years mechatronics engineering experience in oil and gas, petrochemical industry or equivalent, or water- west water
  • Minimum of 5 years’ experience in a project material management or coordination role, or
  • Minimum of 5 years’ experience as material controller or material coordinator.
  • Additional experience in Installation, O&M site, supply logistics or offsite module/spool fabrication is an advantage.
  • Minimum of 3 years’ experience in operating ERP based material management system is required.

 

Qualifications, Accreditation, Training:

Required:

  • A recognised degree / diploma in the relevant discipline or equivalent.

 

Read more
Wishup

at Wishup

2 recruiters
Shikha Gupta
Posted by Shikha Gupta
Remote only
2 - 8 yrs
₹4L - ₹8L / yr
Project Management
Project Manager
Operations
Project coordination
Project planning
+4 more
This is a 100% remote role (Forever Work from Hime)

Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!

What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.

We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.

Job Profile:
- Prior experience in project management would be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone

What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance

You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations

Job Prerequisites:
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work with US time zones

Work Shift (either of the following may be allocated):
- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST

 
Company Reviews:
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eNg" target="_blank">https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eNg

Social Media Links:
LinkedIn - https://www.linkedin.com/company/wishup-services/" target="_blank">https://www.linkedin.com/company/wishup-services/
Facebook - https://www.facebook.com/wishupnow/" target="_blank">https://www.facebook.com/wishupnow/
Twitter - https://twitter.com/wishupnow" target="_blank">https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/" target="_blank">https://www.instagram.com/wishupnow/

Training at Wishup:
https://www.youtube.com/watch?v=6Uolgas0Uj4" target="_blank">https://www.youtube.com/watch?v=6Uolgas0Uj4

Read more
Wishup

at Wishup

2 recruiters
Shikha Gupta
Posted by Shikha Gupta
Remote only
2 - 4 yrs
₹15L - ₹25L / yr
Product Management
Product Strategy
Program Management
Supply Chain Management (SCM)
Growth Hacking
+15 more

Come, join us on our journey to provide jobs to a million people by 2026


Basically, we believe that startup life isn't about functional silos. It's about solving problems. If you are a problem-solver who gets excited by the thought of cracking something new frequently, this is for you.


Who We Are?

Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Founded in the year 2015 by IITM & IIMA alumni and with a clientele of some of the hottest startups in the US,  Wishup is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, 500Startups, and we have been consistently rated as one of the most coveted places to work at.

We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications for our in-house position of Entrepreneur in Residence (EIR)


Work Responsibilities

- Lead, plan & execute new initiatives & projects

- Work closely with the founders in scaling up the organization

- Shaping the company's overall business strategy. Developing strategic plans and assessing company performance

- Responsible for assisting the Founders with developing, communicating, executing, and sustaining corporate strategic initiatives

- Building the new categories at Wishup and expanding the existing ones

- Conducting research and data analysis to inform business decisions

- Responsible for supporting all special projects needs of the Founders, acting as liaison with key stakeholders, analysis of market trends and internal performance, the analysis of data in collaboration with experienced data analysts, and the production of written reports and oral

What’s in it for you?

- Great Pay

- Be part of a 100x growth story - Wishup has grown 10x in the last 18 months

- High growth potential & impact - an early stage in Wishup’s journey 

- Work from home (or anywhere), forever!


What are we looking for?

  • Minimum 2 years experience in a Startup (B2B, SAAS, VC companies are preferred) 
  • Bachelor's degree for a Tier 1 institute (preferably IITs, BITS)
  • Structured thought-process
  • Experience in managing multiple priorities, administrative coordination, and logistics
  • High Execution bias
  • Creative problem-solving skills
  • Well organized, detail-oriented, ability to multitask with great follow-up skills
  • Impeccable communication skills

Job Prerequisites

- High-speed internet connection

- Laptop with integrated camera & a pair of headphones

- Quiet workspace


Company Reviews

https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eng">https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eng


Social Media Links

LinkedIn - https://www.linkedin.com/company/wishup-services/">https://www.linkedin.com/company/wishup-services/

Facebook - https://www.facebook.com/wishupnow/">https://www.facebook.com/wishupnow/

Twitter - https://twitter.com/wishupnow">https://twitter.com/wishupnow

Instagram - https://www.instagram.com/wishupnow/">https://www.instagram.com/wishupnow/


Training at Wishup

https://www.youtube.com/watch?v=6Uolgas0Uj4


Life at Wishup

https://www.youtube.com/watch?v=qHPMod_jzmA

 

Read more
Future Group

at Future Group

3 recruiters
Kitty Basumatary
Posted by Kitty Basumatary
Ahmedabad
5 - 8 yrs
₹6L - ₹10L / yr
Presentation Skills
MS-Excel
Microsoft Excel
MS-PowerPoint
Microsoft PowerPoint
+9 more

Required qualifications and experience:

  • Graduate in any specialization
  • Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
  • Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
  • Good presentation and MS Excel skills
  • Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

 

Roles and responsibilities:

  • Perform quantitative assessment and continuous process improvement to drive business and efficiency.
  • Manage the roster and deliver on the service levels as per the agreement.
  • Raise alerts on downtimes or fluctuations.
  • Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
  • Analyse various process gaps and raise request for new SOPs to close loop.
  • Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
  • Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
  • Internal and external stakeholder management.
  • Coordinate Application ID management and maintain records.
  • Improve operational deliverables of the aligned LOBs of the outsourced partner.
  • Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
  • Work on better tagging of customer voice and better ways of process flows.
  • Device proactive programs to reduce calls.
  • Devise cross-functional and up-skilling training plans for current teams.
  • Manage Transactional Training and Development of the trainers.
Read more
Bengaluru (Bangalore)
2 - 5 yrs
₹8L - ₹10L / yr
Monitoring
Process improvement
Portfolio management
Portfolio optimization
collections
+1 more
If you are interested in joining a purpose-driven community that is dedicated to creating ambitious and inclusive workplaces, then be a part of a high growth startup with a world-class team, building a revolutionary product!
 
Our client is a vertical fintech play focused on solving industry-specific financing gaps in the food sector through the application of data. The platform provides skin-in-the-game growth capital to much-loved F&B brands. Founded in 2019, they are VC funded and based out of Singapore and India-Bangalore.
 
Founders are the alumnus of IIT-D, IIM-B and Wharton. They have 12+ years of experience as Venture capital and corporate entrepreneurship at DFJ, Vertex, InMobi and VP at Snyder UAE, investment banking at Unitus Capital - leading the financial services practice, and institutional equities at Kotak. They have a team of high-quality professionals coming together for this mission to disrupt the convention.
 
As an Associate-Collections & Portfolio Monitoring, you will liaise with our portfolio companies to set up collections by working closely with our tech team. This will require you to work with external parties like our fintech/ payment gateway/ banking partners.
 
What you will do:
  • Monitoring collections once set up at a high frequency and ensuring reconciliations happen on the track.
  • Creating and maintaining live collection dashboards for the senior management.
  • Creating weekly reports for our lending partners.
  • Monitoring the portfolio and escalating as necessary if collections performance is flagging based on identified indicators.
  • Ensuring TAT on collections while improving the collections experience for all stakeholders.

 

 

What you need to have:
  • Postgraduation required
  • 2-4 yrs of experience in operations or collections in the NBFC/ fin-tech industry (mandatory).
  • Experience in taking ownership and handling collections end to end (mandatory).
  • Excellent verbal and written English communication (mandatory)
  • Strong understanding of MS Excel (mandatory)
  • Accounting/ Finance degree (bonus)
  • Experience in creating reports and analytics dashboards (bonus)
Read more
Episource

at Episource

11 recruiters
Ahamed Riaz
Posted by Ahamed Riaz
Chennai, Mumbai
6 - 15 yrs
₹10L - ₹25L / yr
Product Management
Product Manager
Process improvement
Product Strategy
BPR
+1 more

Product Analyst (Process Excellence Team, Episource)

 

Key Responsibilities and Deliverables 

  • Ensure timely release of features and bugs. 
    • Talk to development team and ensure all roadblocks are cleared.
    • Participate in user acceptance testing and undertaking the functionality testing of new system 
  • Do due-diligence (or innovative workshops) with teams to identify areas of Salesforce improvement 
    • Interpret business needs and translating them into the application and operational requirement with the help of strong analytical and product management skills 
    • Prepare requirements and act as a liaison between development team and ops  
    • Create stories in JIRA and ensure they are discussed with dev team for proper sign offs. 
  • Prepare monthly, quarterly and six months plan for product roadmap
    • Create product roadmaps after discussing with business heads. 
    • Ideate and define epics for the product and then define product functions. 
    • Each feature or new product development should result in cost per chart optimization or in helping new business line       
  • Work on other product lines associated with Salesforce
    • Based on business need, work on other product line like retrieval, coding and HRA business on Salesforce
  • Training about products and its usage to the customer
    • Give proper training to end users on the product usage and its functionality
    • Prepare product training manuals during roll out.  


Skills & Attributes required

  • Technical Skills
    • Statistical Analysis Tools and techniques 
    • Process Definition, Process Designing, Process Modelling and Simulation, Process and Program Management and BPR 
    • Mid/Large Scale transformations and System Implementations Project 
    • Stakeholder Requirement Analysis
    • Should have good understanding of the latest technology like Machine learning, Natural language processing, & AWS.
  • Strong Analytical Skills 
    • Data Exploration and Analysis
    • Has the ability of start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusions relevant to the business problems 
  • Communication Skills 
    • Has the ability to communicate effectively to all the stakeholders
    • Demonstrated ability to communicate complex technical problems in simple plain stories
    • Ability to present information professionally and concisely with supporting data
  • Creative Problem Solving and Decision Making
    • Needs to be a self-initiator and should be able to work independently on solving complex business problems
    • Needs to understand customer pain points and should have the ability to innovate processes
    • Inspecting process meticulously, identify value-adds thereby re-aligning processes for operational and financial efficiency 
Read more
Visionary Ed-Tech Startup
NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹6L - ₹8L / yr
Quality improvement
Quality audit
Quality control
Customer Support
MS-Office
+5 more
Our client is one of the largest online tech education company in India, focusing on courses on C++, Java, Python, Android, Machine Learning, Data science, WebDev, interview prep, tech aptitude etc. They are the most preferred technical course platform for students in India and currently has a monopoly position across the college market in India.

With the vision to teach millions in a scalable way, they have pioneered a proprietary online teaching platform, which completely mirrors the offline classroom experience into online, and thus delivers a world-class learning experience to students.

With an in-house placement cell, they are actively involved in sourcing relevant tech openings and showcasing their students profiles to get them a rewarding career in tech.
 
As a Senior QA/ Manager- Quality, you will be setting up quality process for sales and customer support teams including toll free, chat and outbound team.
 
What you will do:
  • Coordinating and facilitating call calibration sessions for the teams.
  • Preparing timely and relevant reports and providing actionable data for internal stakeholders as needed.
  • Identifying process gaps and fixing them to ensure that the process is streamlined.
  • Training and coaching the team members to help them improve the quality and deliver the required performance.
  • Undertaking various initiatives to ensure high standards of quality across all teams.
 

 

What you need to have: 

  • Should have experience in call auditing and call monitoring. 
  • Minimum 3 years of work experience into quality for BPO/ Ed-Tech/ E-commerce/ Internet industry.
  • Good with MS office skills like excel, word, powerpoint etc.
  • Confident and Presentable
  • Excellent Communication Skills
  • B-Tech or IT Background Preferable (Not Mandatory)  
Read more
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