Process improvement Jobs
Job Overview:
We are seeking experienced dynamic consulting professionals/ strategic thinkers who have worked in the corporate and social sector. As an Engagement Manager at Dhwani Rural Information Systems, you will be responsible for the successful implementation of large-scale programs and will be tasked with setting up and end-to-end management of program PMU from Dhwani’s side. You will work closely with the program owners to ensure that all stakeholders are aligned, and updates are communicated effectively. You will act as a point of contact between the program owners and the internal tech team at Dhwani and be accountable for ensuring the overall delivery of scope and SLAs. Key
Responsibilities:
• Manage and support the implementation and delivery of large-scale and technology-supported multi-stakeholder programs.
• Maintain strong relationships with key clients and stakeholders to ensure customer satisfaction and retention.
• Ensure project objectives align with the client's business goals and objectives.
• Oversee project budget, resources, and timeline to ensure on-time and on-budget delivery.
• Conduct regular project status reviews, and mitigate project risks and issues.
• Facilitate cross-functional collaboration and communication for seamless project execution.
• Develop and implement performance metrics to measure project outcomes and impact.
• Foster a continuous improvement mindset and culture, promoting best practices and innovation in project delivery.
• Report project progress, status, and results to stakeholders and senior management.
• Identify opportunities for improvement in project delivery processes and methodologies and collaborate with internal teams.
• Represent the organization in industry events and forums to build the brand and establish thought leadership.
• Manage business requirement discussions with program owners and report on projects.
• Ensure overall delivery of scope and SLAs and provide monthly updates to program owners.
• Facilitate monthly meetings with program owners and project managers on updates, highlights, challenges, and future plans.
• Own discussions with program owners on tool integration, new features, best practices for data storage, and quality checks. (For Example, mGrant, Power BI, OneDrive, etc)
Essential Technical Requirements:
• Strong research skills (qualitative and quantitative, impact assessments, report writing, log frame design)
• Experience with BI tools like Power BI
• Experience in project management tools and techniques, including project planning, resource allocation, risk management, and stakeholder communication
• Ability to work with cross-functional teams and manage external partners
Essential Non-Technical Requirements:
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with program owners and team members
• Strong analytical and problem-solving skills
• Ability to think strategically and identify opportunities for process improvements
• Excellent organizational and leadership abilities
• High level of motivation and dedication to delivering high-quality work
• Commitment to continuous learning and professional development
• Ability to communicate complex ideas effectively.
• Strong client engagement skills.
• Humility, willingness to listen and learn.
Education:
• MBA or Master's degree in a relevant field such as Management, Development Studies, Economics, or Computer Science, with a minimum of 8-10 years of relevant experience in program management and technology-based projects in the social sector.
• Preference given to candidates with a degree from a reputable institution such as IRMA, APU, IIFM, XIMB, TISS, IIHMR or fellowship from YIF, Anubhav Lecture Series, India Fellow, Indian School of Public Policy, Gandhi, Teach for India, Genpact Fellowship
• Experience working with IT platforms and software solutions is a plus
Keywords:
• Project Delivery
• Engagement Management
• Customer Relationships
• Stakeholder Management
• Risk Assessment
• Resource Allocation
• Schedule Management
• Budgeting and Financial Tracking
• Process Improvement
• Status Reporting
• Communication and Collaboration
• Problem-Solving
• Cross-functional Team Management
• Time Management
• Strategic Planning
• Vendor Management
• Negotiation Skills
• Customer Satisfaction
• Performance Metrics
• Project Management Methodologies
• Data cleaning
• Report writing
• Impact assessments
• Training and training manual development
• Requirements gathering
• Multiple project management
• Fast-paced work environment
• Logical aptitude
• Ownership-taking attitude
• Action/task oriented
• Strong sense of purpose
• Written and presentation skills
- Translate business objectives and user needs into clearly written technical requirements
- Evaluate HR systems to identify points of improvement
- IT project management experience to implement improvements
- Partner with internal stakeholders to develop technology solutions that help to streamline and automate (new) HR processes
- Implement process improvements and policy changes designed to improve efficiency and the user experience with the system
- Serve as the go-to subject matter expert for the system used in the organization (e.g., Workday, Oracle, SAP)
- Serve as a system administrator for HR systems and applications
- Ensuring security, end-user access, and data integrity across all HR platforms
- Work with HR, finance and IT to maintain and improve the HRIS, including configuration, end-user access, security, and system efficiency
- Supports critical system maintenance and operational tasks within the HRIS
ensure delivery of seamless customer experience.
• Stock management and fulfillment across all the line items required for the business
• Organize and manage city-level operations in a manner that all delivery commitments
are met.
• Supporting the team with the right sales process for increasing conversions
• Implement systems and processes to deliver a positive customer experience
• Analyze sales performance and implement strategies to achieve sales targets
Operations
• Closely work with the Inside Sales, Customer Support, Central Operations teams to
ensure delivery of seamless customer experience.
• Stock management and fulfillment across all the line items required for the business.
• Ensure optimum utilization of all team members
• Ensure achievement of timeline commitments and cost control
- Create quality measurements to track improvement in products
- Execute quality improvement testing and activities
- Develop quality assurance standards and company processes
- Adhere to industry quality and safety standards
- Ensure products meet customer expectations and demand
- Create reports documenting errors and issues for fixing
- Work closely with the development team to improve existing products
- Maintain standards for reliability and performance of production
- Documenting and reporting product or service quality levels
- Developing and implementing standards for inspection
- Developing a workflow for product inspection
- Communicating with other team members to solve problems
- Following up with the appropriate channels when mistakes are found
FUNCTIONAL/ OPERATIONAL: ▪
Certified lean Six Sigma Black Belt
▪Should have expert knowledge be Six Sigma and Lean Techniques
▪ Experience in Project management, preferably PMP or Prince
▪ Must have in-depth knowledge of Business Process Mapping and Modelling (Business Process Re-engineering)
▪ Knowledge in RPA opportunity identification and deployment ▪ Ability to build and drive Transformation Road maps across large estates by seeking stakeholder buy ins and clear ROI showcasing.
▪ Should have completed 3-5 Projects across different verticals as Project Lead and mentored >5 Projects across different verticals Should have worked on multiple client (International & domestic) collaborated project (client engaged). Role requires active engagement with internal and external stakeholders.
▪ Possess speed to delivery. Ability to collaborate and challenge in a consultative style.
▪ Solution Oriented and contribute towards RFPs, outsourcing opportunity assessments
▪ Work across multiple projects and time-zones concurrently juggling multi-dimensional deliverables – both as sole contributor and team deliverables
▪ Possesses outstanding analytic and problem-solving skills as well as a strong ability to dissect up from business requirements and realize true business need in order to identify opportunities.
▪ Excellent communication skills and exposure to international assignments and/or client engagement with the ability to communicate at all levels. Excellent writing and reporting skills in order to transform the conversations and the current working procedures into a documented business outcome note.
▪ Analytical bend of mind to understand the business needs and the workflow of the management and the administration tasks. ▪ Must have in-depth knowledge of Business Process outsourcing (BPO) processes (Inbound, outbound and Data Processes). Preference to candidates who have supported F&A, Travel, Banking and/or Healthcare processes in PEX capacity.
Information Security:+ General Security Responsibilities:
▪ Adhering to Information Security Policies and Procedures of IGS
▪ Ensuring compliance to Information Security Policies and Procedures. Specific Security Responsibilities:
▪ Ensure reportees comply with the security policy and procedure of IGS
▪ Understand and Comply with Information Security Policies and Procedures and report all security incidents.
▪ Ensure the audit non-compliances are fixed within the stipulated timelines.
- Exp 10+ yrs in UI developement
- Exp in Architectular design
- Experience in Develop and enforce best practices for design, development, code quality and testing.
- Experience in leading technology practice team members in the creation of knowledge repository and its distribution/utilization, ensuring the quality and completeness of the information gathered.
- Experience in providing solutions for wide variety of problems faced in Practice from a technology perspective such as:
- Customer requirements
- Developer’s problems
- Process Automation
- Team skill enhancement
- Identification and implementation of reusable components/frameworks
- Co-ordinate between the solution seeker and the provider
- Experience in creating a tech team.
At Evyan Mobility Pvt Limited , we are building Mumbai’s largest fleet of electric vehicles to give every kind of last-mile logistics a cleaner mode of transport.. Founded in 2021 we are growing exponentially in the EV industry, helping accelerate the transition from IC Engines to electric vehicles for the last mile delivery and last mile travel users.. We are creating a holistic ecosystem of electric mobility in Mumbai by setting up battery swapping infrastructure, operating and managing a fleet of electric vehicles suitable for various sectors of last-mile operations and parallelly selling and providing financial models so every last mile delivery rider can easily purchase their own electric vehicle.
We currently work closely with various major logistics companies to electrify their delivery operations . We are also managing fleets for various SME’s to give a boost to their business by taking up their last mile delivery operations.
We are looking for an Operations Executive to handle the day to day operations of our fleet vehicles .
Job Responsibilities:
- Planning deployment of vehicles based on inventory .
-Managing day to day issues of all vehicles in the fleet.
- Delegating daily tasks to mechanics to resolve any issues of vehicles in the fleet
- First line of contact between client and company for all deployed vehicles.
-Maintain inventory and job cards of deployed vehicles
-Maintain spare parts inventory , process warranty claims , subsidy paperwork and documentation of clients .
-Maintain data of all vehicles
The goal of the operations executive is to make sure no vehicle in the fleet has a downtime and any issues raised are resolved immediately
JOB DESCRIPTION
a) 10 to 12 years of relevant experience
b) Prior team management & client interaction experience of 5+ years preferred + RPA + project management experience as key team member
Functional knowledge of accounting domain knowledge & experience of Blue Prism support environment as well as some experience on Blue Prism development,
Good technical & analytical skill Excel experience, VBA (excel macro) experience, Client engagement, Service delivery and improvement projects
a) First point of contact for client engagement
/escalation management)Identify and work towards improvements projects resulting in process efficiencies
c) Continuously drive process and quality improvements across the team
d) Plays a critical role in recruitment, process training, talent management, talent engagement, etc
e) Intense focus on SLAs, VoC, governance, client engagement and service delivery
f) Should be able to highlight any project risks) Ability to say 'No' with logical reasons
Qualification Requisite: Commerce / Accounts Graduate + Blue Prism experience + BP certification of AD01. MCA OR BCA preferred.
Must Have :
· Team handling experience of at least 5 people
· International Client handling exposure must UK/ US client preferred)
· Should be ok to work on a rotational shift
· Should be willing to work from the Pune office
·
Notice Period: Immediate joiners or max 15 days Preferable
- Maximising automation within the organization.
- Understand various functions’ systems & automation-related needs and design & implement solutions for them.
- Manage Learning Management System (LMS) from the technical side including coordination with the LMS provider for white-label LMS development.
- Provide necessary training to MML employees & students for optimal utilisation of automation & technology solutions.
- Add value to the growth of the organization's top line & bottom line.
WHAT YOU WILL DO
You will, as part of the role, work on designing business processes related to partner-led customer sales and service. We are looking for process ninjas who can come and set this up for RIA distribution.
- Ideation, design, and creation of processes and detailing the steps to be followed (BPMN preferred) for business launch for Digital Insurance Broker sales, Internal sales operations, customer sales & service, and customer operations. As a part of this, you will also be developing the RACI framework for each of the steps/ process
- Program managing and overseeing the implementation of business processes
- Driving process efficiency by evaluating processes on an ongoing basis, and implementing changes, and adjustments to workflows for the distribution team
- Coordinating business process implementation and improvement with internal stakeholders
- Performing ongoing analyses and benchmarking on business processes including but not limited to productivity, partner and customer sales funnels, portfolio analysis (product mix, issuance, cancellation, grievances etc.), quality, costs, and time management.
- Developing manuals/ instructions/ training material for the teams to understand the processes outlined.
- Setting up tools to be used for management of processes and defining process metrics to understand adherence to the set process
- Presenting progress reports and integrating feedback
- Program management on the progress of tasks
REQUIREMENTS
- Bachelor's degree in business management, project management, or in a related field.
- A Master's degree in business administration will be advantageous.
- 2-5 years experience in business process management with atleast 2 years in Health Insurance/ InsureTech
- Proficiency in business management software
- Exceptional leadership, collaboration, and communication skills.
- Advanced analytical and problem-solving skills.
- Ability to execute efficiently in a fast-paced, fluid start-up environment where change is constant and creativity is a must
- Ability to blend strong working knowledge of the health insurance domain with practical business acumen, operational excellence, and process development with hands-on technical expertise
- Better to have:
- Working-level understanding of developing BPMN-type processes
- Understanding of SQL and XML
- The wireframing and creating prototypes will be a plus
ABOUT RIA
RIA is an InsurTech company on a mission to actively partner with our customers to improve their health and health outcomes. We are taking a very differentiated approach which is backed by how we use health data and digital health to keep our customers healthier.
To enable our mission, we are building our own core InsurTech platform in-house. This platform is cloud-native and on a microservices architecture. We’re building all our core components internally, such as - insurance APIs, an AI/intelligence layer, our own risk models, a health data platform, and a low-code insurance workflow automation platform.
You can reach us at www.ria.insure
WHY JOIN US
We’re building the foundation of our team right now, and are looking for ambitious team members to join us and grow rapidly with us. The work environment is fast-paced and you would make a clear impact!
You’ll partner with a stellar leadership team that comes from IIT Kanpur, Kellogg, MIT Sloan, IIT Guwahati, UChicago Booth, IIT Madras & University of Michigan. The team has also worked at companies such as McKinsey, Goldman Sachs, Max Bupa, Swiss Re, ICICI Lombard, ICICI Prudential, etc.
We’re a well-funded start-up, which has raised capital from top VCs, global insurers, and prominent Indian family offices.
With the ever-growing demand for healthcare services among the ever-increasing population, our client acts as a diagnostic laboratory providing various services such as routine testing, pathology services, radiology and genomic testing. They even provide various healthcare packages such as full body packages, fever packages, heart packages, etc.
Headquartered in Noida, our client works as a technology empowered, well-equipped and advanced testing lab, built in line with the globally recognized standards. They have their home sample-collection service in, approx., 120+ cities with 30+ laboratories and 700+ walk-in wellness & collection centres across India.
Our client aims for the accessibility of health tests to all Indians through a combination of well-equipped labs, technology and strong radiology network. They are backed by tier 1 VCs and have raised more than $60 million in funding this year.
As an Entrepreneur in Residence, you will be acting as an in-house entrepreneur, leveraging your expertise, creating new ideas and thus supporting in scaling up the business.
What you will do:
- Being responsible for initiating new business ideas and following-up on the implementation of the same, in-line with the business objectives
- Researching, studying and analyzing the current trends, processes, requirements of the market as well as the industry and reporting the insights and recommendations to the management in regular intervals
- Guiding and leading new initiatives such as process improvement, diversification into new areas, exploring new business ideas/ opportunities, etc., thus supporting business growth
- Following-up and supporting the efficient and on-time implementation of various new initiatives which were proposed and approved
- Working closely with the chief executive team as well as in coordination with various internal departments
- Being the SPOC and reporting new initiatives, budget requirements, concerns (if any), etc. to the management
Desired Candidate Profile
What you need to have:- Graduation+ MBA from tier 1 colleges
- Relevant work experience of 3-7 years as Entrepreneur in Residence or must have experience as an ex-founder or from consulting companies
- Outstanding communication, presentation, interpersonal and professional networking skills
- High-ownership and excellent problem-solving ability is a must
We are looking for Process Improvement\Delivery Excellence for one of our premium client
- Facilitating the overall delivery governance and performance reporting across services for applicable projects,programs and portfolios
- Engaging across DEx, and with delivery stakeholders, to improve deliver performance through the effective adoption of DEx levers and parameters
- Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA
-
Quality management focus with exposure to CMMI / LEAN / Six Sigma / ITIL / KANBAN / SCRUM / ISO/PMP / Prince2
● Conducting user research and testing
● Developing wireframes and task flows based on user needs
● Collaborating with Designers and Developers to create intuitive, user-friendly
software
● Understand product specifications and user psychology
● Conduct concept and usability testing and gather feedback
● Create personas through user research and data
● Define the right interaction model and evaluate its success
● Develop wireframes and prototypes around customer needs
● Find creative ways to solve UX problems (e.g. usability, findability)
● Work with UI designers to implement attractive designs
● Communicate design ideas and prototypes to developers
● Keep abreast of competitor products and industry trends
● Owning all phases of the design lifecycle from user research (primary and
secondary) to ideation, design execution and user testing
● Designing well thought out experience flows and creating storyboards, user
flows, process flows and site maps to effectively communicate interaction and
design ideas
● Collaborating effectively with product, engineering, and management teams
● Iterating based on user feedback and activity, in order to enhance the user
experience
|
Responsibilities:
- Product Operations Analyst will analyze products, solutions and features and drive a continuous business/field and/or client impact analysis—will collaborate with internal partners and create detailed Internal and Client-facing Change Management Readiness Plans that will drive adoption (training & communication strategy)
- Responsible for creation and delivery of all associate and client-facing solution communications associated with products, solutions and features,
- Participates in Product Lifecycle from concept to launch working with the Product Managers and provides design.
- Understands the perspective of the client and the business/field, and takes actions to integrate their needs for solution adoption; builds relationships and trust/respect with the clients (voice of the client and business/field).
- Knowledge of the software development lifecycles and methodologies.
- Basic knowledge about product operation and setting processes.
- Must possess excellent communication, writing and process and analytical skills, as well as organizational skills.
- Manage the many tools (for road mapping, prototyping, etc.) the product team uses.
- Knowledge in market research work and analyzing , documenting the research work in an organized manner for easy understanding.
Skill:
- Solid analytical and problem-solving skills; ability to think strategically.
- Excellent verbal and written communication and presentation skills.
- Market Research skilll
We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence as per Business Objectives. Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.
The ideal candidate for this position will have at least 8
years of program management office (PMO) with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.
Responsibilities:
- Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
- Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
- Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
- Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
- Traceability: providing the function for managing documentation, project history and organizational knowledge.
- Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence
Skills
- Gathering data about project progress and producing reports
- Developing standards and processes
- Encouraging (or enforcing where necessary) the use of those standards and processes
- Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
- Managing dependencies across multiple projects across delivery team
Requirements
- MBA in Project/Operations/Systems/MIS or MCA Or equivalent
- 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
- Strong Process and Agile Project Methodologies knowledge for managing multiple projects
- Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
- Reporting on financial information such as Project Profitability, Claims and Invoicing
- Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
- Identify and analyze opportunities and make tactical/strategic recommendations
- Hands on project management approach that includes a proven track record of project/program execution
- Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR)
- Ability to quickly switch tasks, multi-task, be highly organized and detail oriented.
- Ability to adapt communication style to effectively work with multiple levels within an organization
- Experience preparing high visibility, executive level presentation materials
We are looking for a passionate PMO Lead to be part of Enterprise PMO which responsible for the entire organization support function on compliance , adherence and Governance of Standards, Operations, Policies and Procedures. We are looking for very dynamic and energetic PMO Lead to drive the delivery governance and excellence as per Business Objectives. Looking of people with high level accountability and ownership to drive the things for very fast growing start-up services company in India.
The ideal candidate for this position will have at least 8
years of program management office (PMO) with an ability to think tactically as well as strategically while leading cross functional teams in a matrixed environment. He is single point of contact for Delivery PMO and Process Governance. The primary goal of this candidate is to achieve benefits from standardizing and following project management policies, processes, and methods to be leveraged by multiple project owners. The candidate should have the ability to provide a decision support information for stakeholders (including executives) to make appropriate decisions. The candidate should also could underpin the project delivery mechanisms ensuring that all business change in an organization is managed in a controlled way.
Responsibilities:
- Transparency: providing information with a single source of the truth. Information should be relevant and accurate to support effective decision-making by stakeholders (including senior management).
- Reusability: stopping project teams from reinventing the wheel by being a central point for lessons learned templates and best practice.
- Delivery : making it easy for project teams to do their jobs by reducing bureaucracy, mentoring and process compliance. This includes the better coordination between two of delivery teams (One time Implementation and Managed Services) and other cross functional teams for SOP compliance and adherence.
- Governance: ensuring that communication to different stakeholders (including senior management) & decisions are taken by the right people , based on the right information presented. The governance role can also include audit or peer reviews, developing project and program structures, Standard Operating Procedures and ensuring accountability including of Information Security Management System as per ISO standards.
- Traceability: providing the function for managing documentation, project history and organizational knowledge.
- Create, Maintain and Own the PMO Delivery and Process Governance Metrics which includes Project Financials, Task and Ticket Metrics, Process KPI, Process Improvements, Delivery Governance and Excellence
Skills
- Gathering data about project progress and producing reports
- Developing standards and processes
- Encouraging (or enforcing where necessary) the use of those standards and processes
- Delivering training and mentoring Delivery and Process Governance PMO members and lead the team.
- Managing dependencies across multiple projects across delivery team
Requirements
- MBA in Project/Operations/Systems/MIS or MCA Or equivalent
- 8-12 years’ experience in Service Desk/PMO environment, in a fast-paced though structured environment
- Strong Process and Agile Project Methodologies knowledge for managing multiple projects
- Superior verbal, written and interpersonal communication skills with both technical and non-technical audiences.
- Reporting on financial information such as Project Profitability, Claims and Invoicing
- Experience in working with agile lifecycle and/or tracking and process management tools, e.g. Zoho Projects & Desk or JIRA
- Identify and analyze opportunities and make tactical/strategic recommendations
- Hands on project management approach that includes a proven track record of project/program execution
- Need to have good understanding Competencies (AWS) and Industry specific foundations (ISMS, ISO 27001, GDPR)
- Ability to quickly switch tasks, multi-task, be highly organized and detail oriented.
- Ability to adapt communication style to effectively work with multiple levels within an organization
- Experience preparing high visibility, executive level presentation materials
EarlySalary is an instant line of credit to young working Indians. EarlySalary is a pioneer in introducing
instant loans & salary advances and has disbursed over Rs.5,000Cr worth of loans on its platform and
currently disbursed nearly 100,000 loans a month and is considered one of the largest Digital
Consumer FinTech Lender in the country. EarlySalary is a series C funded start-up and has raised
multiple rounds of investment from global investors including Eight Roads (Fidelity) Ventures &
Chiratae (IDG) Ventures and is considered one of the fastest-growing FinTech start-ups in India. With
a clear focus to disrupt the finance and banking domain, EarlySalary has built a strong team focused
on build Technology, mobile platform, Risk & AI/ML models to better decisioning and real-time
lending. As a full-stack lender we manage both sides of the business building better technology and
products for powering our lending platform and build ML models for better risk mitigation and giving
real-time decisions to our customers.
Our ML & Risk Analytics Stack & Practice is focused on building a better Risk Score Card & building a
high amount of automation. EarlySalary is considered one of the fastest & most automated lenders
in the Industry
Job Title : Collections Strategy Manager
Experience : 5 - 7 years
Job location : Pune
Core Responsibilities :
• Strong in process development and policy development.
• To simplify and define processes and think over traditional collections practises to evaluate
the right strategy to collect from each account.
• Plugging gaps in the collection process to mitigate loss.
• To manage and understand collection system and optimise the productivity.
• Track payment pattern of customers, do behavioural segmentation, compare past
repayment and identify push strategies to enhance customer experience and optimise
productivity.
• Bring in new age technology , advanced analytics and best practises and keep changing the
way successful collections shops operate.
• To automate and create process that is also cost effective.
• To make use of new digital channels to engage with customer and create a more engaging
experience and scale up connectivity.
• Work closely with collection team on strategy implementation and execution.
Preference and Experience :
• System development & policy development experience from collections background from NBFC or Banking
Academic qualifications :
• Graduate /MBA preferred
Nucleus Softwares: Senior Quality Lead
NOIDA
Job Role:
- Associate Manager for Nucleus Product, Implementation, Support and Services projects
- Sound Knowledge of Quality Management Processes and Software Development Lifecycle
- Experience in IT Organization
- Strong knowledge of industry best practices including Agile, CMMI, PMBOK, ISO, Six Sigma
- Strong knowledge of key areas of project management including Schedule, Quality and Risk Management
- Strong insights about Quality Measurement Framework & Metrics
- Proven internal stakeholders management skills
- Strong verbal and written communication skill
- Proactive outlook and approach
Job Responsibilities:
Software Quality Assurance
- Liaison with business heads, program manager and team to maintain continuous process implementation and improvements
- Identify improvement areas and raise right alert at the right time
- Ensure timely reporting of metrics and dashboard
- Ensure information readiness for quick reference
- Consistently strong performance as a quality management professional
- Strong insight on Defect Prevention and Causal Analysis
- Assist and support business leaders in driving various Quality Management programs and initiatives
Desired for the Role:
- Qualification: MCA / M.Sc. Computer Science
- 7-12 years of experience, good insights of the prevailing Quality Management Standards
- Good Knowledge of Microsoft Office, Microsoft Project, JIRA, SVN, SharePoint
- Strong analytical skills and knowledge of analytical tools.
- Strong experience of planning and managing Audits and Reviews
- Team player with highly collaborative mind set
- Needs to be go getter, highly motivated professional
Future Career Progression:
Nucleus is well known for identifying, nurturing and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs helps our associates to continuously grow based on their capability, performance and career aspirations.
Over coming years, this role can evolve, either in the area of SEPG and Analytics
As a Program Manager at HABER, you will own contract to delivery cycle of our flagship product eLIXA. In this role you will lead and coordinate workflows between sales, business operations, engineering and supply chain to successfully and timely take product to go-live. You will define scope, manage schedules and report on progress delivering on quality, cost and managing risks.
Qualifications:
• Tier I MBA
• Minimum 6 years experience in program management or project management in software
or engineering or EPC industry
• Good working knowledge of tools like Jira, Confluence a plus
• Expertise in schedule management
• Ability to influence and inspire
About Haber
At HABER, we are solving the challenges of tomorrow, today. We are bringing together the best minds in process, engineering, computing and chemistry to develop solutions to address some of the world’s toughest challenges – water and energy scarcity and sustainability. Over the past few years there has been an explosion in unstructured data across industry driven by affordable sensing technologies and adoption of analytical instrumentation. This sudden increase in data has resulted in industries spending significant amounts of time collecting, organizing and analysing content and very
little time driving value with the data. HABER is focussed on reversing this trend by helping our customers spend less time collecting and analysing data and more time using HABER’s platform to drive efficiency, identify issues before they happen and uncover hidden potential.
Follow us on Twitter @haber_tech or LinkedIn at inkedin.com/company/haber-technologies or visit us at haberwater.com/careers
Position Description
Despite the global pandemic, Flexiple has been growing ~25% month on month for the last 6 months and has grown its fully distributed network of highly skilled tech talent across ~50 countries now.
Our Marketplace & Talent Operations team till date has been led by Suvansh Bansal , right now assisted by a 10 member team. We are now looking to add a leader to the team who can help us hire, grow, nurture, and retain quality operations talent. Additionally, you will play a key role in leading the strategy and execution to ensure that high-quality freelance talent is onboarded and optimally placed to meet client demands (average deal size of ~US$30000).
You have the opportunity to be a part of a company that is leading the remote work revolution and be the revenue-driving force in the premium B2B services industry Flexiple operates in. We expect to grow to $15 million by end of FY22-23.
Kindly note, this is a remote position.
Your Responsibilities:
- Attracting & Retaining Talent - Build and execute a strategy to effectively attract, onboard, and retain talent to meet the speed and quality expectations of our clients. This includes collaborating with our screening teams to optimize the process for sourced talent. Your strategic and analytical thinking will contribute to the formulation of unique solutions to streamline such processes.
- Optimize matching process - Lead a fully distributed team and ensure work practices are designed to encourage revenue optimization. The focus thus, needs to be on assessing client needs, finding the "right" freelancer, so that we can match freelance talent to meet the speed and quality expectations of our clients. A key work area would be to do supply planning in alignment with forecasted client demand.
- Collaboration with Sales team - Build robust feedback loops with the Sales team to ensure that both teams work in the same direction. Your success will be measured by exceeding established KPIs for the supply and the demand teams.
- Driving improvements with the Marketing team - Lead efforts while working with the founders to dramatically scale the inbound funnel. Your role will be prioritize the different methods of talent acquisition to meet the forecasted client demand. Your insights will help the marketing team build landing pages and site resources to attract and retain targeted talent.
- Work with the Founders - Share feedback backed by strategic and analytical thinking with the founders on tech products (for freelancer success, onboarding, and matching), technical screening, talent success (laying out a clear path for success for our community).
- Team - Lead by example, hire/ train/ mentor mentor junior team members, and provide instant, relevant feedback on areas of improvement for processes and performance.
Expectations in Week 1
- Understand our business model and way of working.
- Work with key teams to learn the core of Flexiple's talent operations and sales capabilities.
Expectations in Month 1
- Take ownership of a set of freelancer leads and work on the process followed for them.
- Complete a current state assessment of the structure and functions that define attracting, onboarding, and retaining talent.
- Pick up necessary tech skills that are needed for the industry.
Expectations till Month 3
- Take ownership of a set of client leads and work on finding the best matches for them.
- Complete a current state assessment of the structure and functions that define the Talent Matching process.
- Work with the existing Talent Operations team to help them improve their sales ability, industry knowledge, and tech understanding.
- Get the team in the habit of hitting their targets every month.
- Build up on the tech skills you picked up in the first month.
Expectations till Month 6
- Assess, develop, and execute strategies to effectively onboard, and retain talent while adapting to the specialized needs of our clients.
- Begin to assess, develop, and execute strategies to effectively matching talent while meeting the speed and quality expectations of our clients.
- Gain a deep understanding of the supply/ demand dynamics within Flexiple to assist with prioritization of matching activities and optimal supply planning.
- Build up on the tech skills you picked up in the first 3 months.
Expectations in Year 1
- Take ownership of the talent attraction, on-boarding, retention, and matching teams to meet changing demands and drive revenues.
- Develop and nurture robust feedback loops between the Talent Operations team and the Sales teams to efficiently run the matching process.
- Evaluate the current team and bridge shortfalls by hiring, training, growing, and retaining internal talent for the Talent Operations team.
- Develop supply models to ensure we can meet client expectations for current and future needs.
Who are you:
- 5+ years of experience in business operations/ management consulting, developing and executing strategies, leveraging analytics and KPIs to inform decision-making and performance management.
- Strong analytical skills and ability to problem solve to inform supply planning decisions so that priorities can be set are mandatory.
- Ability to lead a global team, provide motivation and clear direction to meet expectations by instilling accountability for quality, sense of urgency, and deepening of customer relationships with both clients and freelance talents.
- Proven ability to collaborate effectively and develop strong cross-functional relationships, especially with Operations and Sales functions.
- Accustomed to working in a metrics-driven environment and success in developing methods to achieve KPI expectations.
- Expertise in building a replicable playbook to hire, train, mentor junior team members.
- Ability to adapt to changing business priorities and environments.
Compensation and Benefits:
- A fully remote (work from anywhere) role
- Receive a more-than-competitive salary plus benefits
- A flat and transparent culture
- Support for setting up home office
- Laptop on joining
- Enjoy a culture with opportunities for growth and learning
Are you looking for an opportunity to solve new business challenges through innovative technology? If yes, Noon’s Private Label team is looking for TPM to build products/solutions for our Buyers/Vendors/Manufacturers.
You will investigate solutions to complex sourcing and supply chain problems, design solutions and work closely with the Engineering team to implement them.
You will work closely with business teams, technical teams and operational teams alike.
You'll need to work well cross functionally, have strong interpersonal and written communication skills, be able to operate successfully both strategically and tactically, and have a strong bias for action.
We’re looking for people who are passionate about innovation, can demonstrate a high degree of ownership, and want to have fun while they build excellent products.
JD Project Materials Coordinator
Company: MSPL
Primary Location: MSPL Pune
Job: Warehousing and Material Control
Schedule: Full-time
Employment Type: Staff
Job Level: Experienced
Reporting Manager Title: General Manager JD Project
:
KEY ACCOUNTABILITIES OF POSITION:
- Provides input to the Project Procurement Plan and Project Material Responsibility Matrix.
- Responsible for the Project Material Management Plan & the Project Material Management Procedures and ensures alignment with Engineering, Purchasing, Logistics and Installation, O&M.
- Provides input to the Engineering Material requirements and verification of Quantities & Contingencies to support Installation, O&M required on Site as per Installation, O&M philosophy.
- Liaison with Project Team Requisitioning Engineers to support requirements of ERP based Material Management System & downstream Procurement & Installation, O&M activities (Expediting, Logistics & Site Material Management).
- Responsible for coordinating procurement activities and progress reporting to Project Management.
- Responsible for improvements of MSPL Material Management policies, procedures & work process.
ESSENTIAL SKILLS / COMPETENCIES REQUIRED:
Job Specific:
- A thorough knowledge of Mechatronics & material management practices within the process automation industry (typically water-wastewater).
- Strong knowledge & understanding of material requisitioning, expediting, logistics, site material management & shop & field fabrication.
- General knowledge of Process Automation electrical and instrumentation materials.
Standard Competencies
Experience:
Required:
- 7+ years, with a minimum of 5 years project material management experience in a multi-discipline team environment.
Guide:
- Minimum of 7 years mechatronics engineering experience in oil and gas, petrochemical industry or equivalent, or water- west water
- Minimum of 5 years’ experience in a project material management or coordination role, or
- Minimum of 5 years’ experience as material controller or material coordinator.
- Additional experience in Installation, O&M site, supply logistics or offsite module/spool fabrication is an advantage.
- Minimum of 3 years’ experience in operating ERP based material management system is required.
Qualifications, Accreditation, Training:
Required:
- A recognised degree / diploma in the relevant discipline or equivalent.
Are you looking for a long-term and full-time remote role where you can work with US-based companies? Read on!
What is Wishup?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Wishup was founded in 2015 by IITM & IIMA alumni and is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, Tracxn capital, and Mato Peric.
We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications to work with our US-based clients.
Job Profile:
- Prior experience in project management would be a great fit for this role
- The role is remote and full-time (not a freelancing assignment)
- The role would require working in the US time zone
What's in it for you?
- International exposure: You’ll get to interact and build relationships with the smartest global founders and CXOs working on cutting-edge ideas
- No hassle of US visa application; since it’s remote working
- Constant upskilling to maintain market relevance: We provide up to 4 weeks of training
during onboarding in all the latest industry tools and practices
- Stable full-time remote job in a company that has been fully remote for over 5 years: work
from home (or anywhere), forever!
- Scope of rapid growth based on bi-annual appraisals
- A healthy work-life balance
You're a great fit if you have:
- At least 2 years of full-time employment experience
- A stable career employment track record
- Impeccable written and spoken English
- An aptitude for mathematics and logic
- A solid experience in resolving work-conflict situations
- High-speed internet connection
- Laptop with an integrated camera and a pair of headphones
- Distraction-free workspace with zero external interference
- Ability to work with US time zones
- Mon-Fri, 6:30 p.m. - 3:30 a.m. IST
- Mon-Fri, 9:30 p.m. - 6:30 a.m. IST
https://www.glassdoor.co.in/
Social Media Links:
LinkedIn - https://www.linkedin.com/
Facebook - https://www.facebook.com/
Twitter - https://twitter.com/wishupnow
Instagram - https://www.instagram.com/
Come, join us on our journey to provide jobs to a million people by 2026
Basically, we believe that startup life isn't about functional silos. It's about solving problems. If you are a problem-solver who gets excited by the thought of cracking something new frequently, this is for you.
Who We Are?
Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Founded in the year 2015 by IITM & IIMA alumni and with a clientele of some of the hottest startups in the US, Wishup is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, 500Startups, and we have been consistently rated as one of the most coveted places to work at.
We are witnessing phenomenal month-on-month growth and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications for our in-house position of Entrepreneur in Residence (EIR)
Work Responsibilities
- Lead, plan & execute new initiatives & projects
- Work closely with the founders in scaling up the organization
- Shaping the company's overall business strategy. Developing strategic plans and assessing company performance
- Responsible for assisting the Founders with developing, communicating, executing, and sustaining corporate strategic initiatives
- Building the new categories at Wishup and expanding the existing ones
- Conducting research and data analysis to inform business decisions
- Responsible for supporting all special projects needs of the Founders, acting as liaison with key stakeholders, analysis of market trends and internal performance, the analysis of data in collaboration with experienced data analysts, and the production of written reports and oral
What’s in it for you?
- Great Pay
- Be part of a 100x growth story - Wishup has grown 10x in the last 18 months
- High growth potential & impact - an early stage in Wishup’s journey
- Work from home (or anywhere), forever!
What are we looking for?
- Minimum 2 years experience in a Startup (B2B, SAAS, VC companies are preferred)
- Bachelor's degree for a Tier 1 institute (preferably IITs, BITS)
- Structured thought-process
- Experience in managing multiple priorities, administrative coordination, and logistics
- High Execution bias
- Creative problem-solving skills
- Well organized, detail-oriented, ability to multitask with great follow-up skills
- Impeccable communication skills
Job Prerequisites
- High-speed internet connection
- Laptop with integrated camera & a pair of headphones
- Quiet workspace
Company Reviews
https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eng
Social Media Links
LinkedIn - https://www.linkedin.com/company/wishup-services/
Facebook - https://www.facebook.com/wishupnow/
Twitter - https://twitter.com/wishupnow
Instagram - https://www.instagram.com/wishupnow/
Training at Wishup
https://www.youtube.com/watch?v=6Uolgas0Uj4
Life at Wishup
https://www.youtube.com/watch?v=qHPMod_jzmA
Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.
- Monitoring collections once set up at a high frequency and ensuring reconciliations happen on the track.
- Creating and maintaining live collection dashboards for the senior management.
- Creating weekly reports for our lending partners.
- Monitoring the portfolio and escalating as necessary if collections performance is flagging based on identified indicators.
- Ensuring TAT on collections while improving the collections experience for all stakeholders.
What you need to have:
- Postgraduation required
- 2-4 yrs of experience in operations or collections in the NBFC/ fin-tech industry (mandatory).
- Experience in taking ownership and handling collections end to end (mandatory).
- Excellent verbal and written English communication (mandatory)
- Strong understanding of MS Excel (mandatory)
- Accounting/ Finance degree (bonus)
- Experience in creating reports and analytics dashboards (bonus)
Product Analyst (Process Excellence Team, Episource)
Key Responsibilities and Deliverables
- Ensure timely release of features and bugs.
- Talk to development team and ensure all roadblocks are cleared.
- Participate in user acceptance testing and undertaking the functionality testing of new system
- Do due-diligence (or innovative workshops) with teams to identify areas of Salesforce improvement
- Interpret business needs and translating them into the application and operational requirement with the help of strong analytical and product management skills
- Prepare requirements and act as a liaison between development team and ops
- Create stories in JIRA and ensure they are discussed with dev team for proper sign offs.
- Prepare monthly, quarterly and six months plan for product roadmap
- Create product roadmaps after discussing with business heads.
- Ideate and define epics for the product and then define product functions.
- Each feature or new product development should result in cost per chart optimization or in helping new business line
- Work on other product lines associated with Salesforce
- Based on business need, work on other product line like retrieval, coding and HRA business on Salesforce
- Training about products and its usage to the customer
- Give proper training to end users on the product usage and its functionality
- Prepare product training manuals during roll out.
Skills & Attributes required
- Technical Skills
-
- Statistical Analysis Tools and techniques
- Process Definition, Process Designing, Process Modelling and Simulation, Process and Program Management and BPR
- Mid/Large Scale transformations and System Implementations Project
- Stakeholder Requirement Analysis
- Should have good understanding of the latest technology like Machine learning, Natural language processing, & AWS.
- Strong Analytical Skills
- Data Exploration and Analysis
- Has the ability of start from ambiguous problem statements, identify and access relevant data, make appropriate assumptions, perform insightful analysis and draw conclusions relevant to the business problems
- Communication Skills
- Has the ability to communicate effectively to all the stakeholders
- Demonstrated ability to communicate complex technical problems in simple plain stories
- Ability to present information professionally and concisely with supporting data
- Creative Problem Solving and Decision Making
- Needs to be a self-initiator and should be able to work independently on solving complex business problems
- Needs to understand customer pain points and should have the ability to innovate processes
- Inspecting process meticulously, identify value-adds thereby re-aligning processes for operational and financial efficiency
With the vision to teach millions in a scalable way, they have pioneered a proprietary online teaching platform, which completely mirrors the offline classroom experience into online, and thus delivers a world-class learning experience to students.
With an in-house placement cell, they are actively involved in sourcing relevant tech openings and showcasing their students profiles to get them a rewarding career in tech.
- Coordinating and facilitating call calibration sessions for the teams.
- Preparing timely and relevant reports and providing actionable data for internal stakeholders as needed.
- Identifying process gaps and fixing them to ensure that the process is streamlined.
- Training and coaching the team members to help them improve the quality and deliver the required performance.
- Undertaking various initiatives to ensure high standards of quality across all teams.
What you need to have:
- Should have experience in call auditing and call monitoring.
- Minimum 3 years of work experience into quality for BPO/ Ed-Tech/ E-commerce/ Internet industry.
- Good with MS office skills like excel, word, powerpoint etc.
- Confident and Presentable
- Excellent Communication Skills
- B-Tech or IT Background Preferable (Not Mandatory)