Program Manager

At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.

The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

Please note that the night shift will be scheduled between 6 pm and 3 am.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
• Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a night shift customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Position: Full-Stack Developer

Experience level: 5 + years

Location: Bangalore / Hyderabad

Tech stack: Node, Loopback, React

Essential Duties:

• Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability, and reliability.
• Drive department best practices, guidelines implementation, and adhering to standards.
• Build and maintain medium-sized software platforms in the cloud.
• Build elegant, maintainable, well-documented, secure code.

Good to have:

• Development using a test-driven approach, AWS

Qualifications:

• 5+ years of progressive development experience as a Software Engineer.
• Bachelor's degree in Computer Science/Engineering or equivalent work experience.
• Strong hands-on development experience in Node JS and React.
• Hands-on Experience with RESTful Webservices/API and web-based applications is preferred.
• Experience implementing solutions using Agile delivery methodologies.

Experience: 8+ years

Job Type: Full Time

Job Location: Ahmedabad

Technical project manager act as the primary point of contact for our clients. You will ensure teams are successful in their delivery through proven technical and interpersonal abilities. In this role, you will bring a strategic mindset to projects and ensure top-quality results from the team.

What we offer

• Open, positive, and learning culture surrounded with tech-savvy and helpful colleagues with a growth mindset
• Best-in-industry salary standards
• 5 days work week
• Family health insurance cover
• No politics and value-driven culture 
• Occasional Work From Home even in non-COVID19 times
• Contribute to large scale distributed systems used by fortune 100 companies

Must have

• 4+ years of development experience (preferably Java)
• 2+ years of experience in Agile project management (or a scrum master) and leading development and QA teams
• Experience working with off-shore clients (US/EU) with strong knowledge of Agile & SCRUM processes
• Provide effective mentoring & coaching on technical, soft skills, and process aspects to the team
• People orientated approach to leadership that keeps the team motivated and focused on the goals
• Strong communication and management skills with the ability to find innovative ways to resolve problems
• Hands-on approach to technical problem solving and debugging

• Proactive and inherent nature of working with ownership

Good to have

• Frontend development experience with CSS, JavaScript (ES6) or modern JS frameworks like AngularJS/React/VueJS
• Performance optimization experience with SQL
• Experience with ElasticSearch/Solr, NOSQL, messaging system
• Prior experience working as a tech lead, team lead or software architect

Roles and Responsibilities

• Actively participating in client calls for requirement grooming and designing
• Participate in design discussions with fellow team members and client
• Present groomed tickets and design to team members for design discussion
• Lead Scrum meetings and provide team support during sprint planning and execution.
• Ensure project processes (e.g. code reviews, QA, deployment reviews) are followed religiously
• Identify individual and team strength and improvement areas
• Build strong rapport with team members to understand them deeply at the individual level
• Set quarterly objectives and key results (OKRs) for individuals
• Conduct performance review meetings
• Mentor junior team members, level them up and inspire to deliver extraordinary impact together

• Improve software development operations by proactively finding gaps in processes

• Build a trusting relationship with customers and teams

• Negotiate and get buy-in of sprint scope from customers & team

• Come up with pragmatic solutions to improve software quality and drive the change if approved by the customer.

• Manage KPIs & rigorous feedback cycles (through one-on-one meetings with peers) that help align with individual and organization growth.

Join us for building great teams and intuitive projects together!

Proximity is fully distributed team of developers, designers, product nerds and geeks building cutting edge tech at the intersection of growth and speed.

We're currently looking for a creative and strategic Social Media Manager to join our growing team. You need to have a talent for telling stories through copy, images, and video, and a deep understanding of how to build and maintain an identity online. As the first hire in our Marketing/Social Media department, you will need to straddle multiple roles, be proactive, and have the ability to work cross-functionally while managing various projects.

• Staying up to date with the latest social media best practices and technologies.
• Creating quick content for social media, as well as more infrequent (but important) long form content for our blogs/newsletters.
• Identifying all the key platforms our brand needs to be active on, and then creating a plan to make it happen.
• Planning/ writing/shooting/scheduling and optimizing daily posts across multiple social platforms. Remember that we are a remote team with few opportunities to meet in-person, conduct photoshoots, etc. You need to be able to create content that humanizes the team regardless of this challenge.
• Maintaining and communicating a consistent brand online. You need to understand who we are and ensure that everything we put out aligns with our identity. You will create content with an elevated aesthetic that is in-line with our brand, and write clear, engaging copy.
• Engaging our audience online in real-time conversation, and identifying more opportunities to do so.
• Delivering data informed performance reports that measure both post level performance trends and broad reach and business impact.
• Working closely with the design, product, and tech teams to create relevant content.
• Designing our growth and awareness strategy with remarkable social campaigns
• Growing the social media and marketing team as needed

• Proven work experience in social media and community management.
• Excellent written communication skills. You can write fun, short captions, as well as clear long form content.
• A great eye for design. Even if you're not a designer, you have an intuitive understanding of what looks good and what does not.
• Basic graphic design and photo editing skills. We have a design team that will provide you with templates and basic brand guidelines, but in general, you will be overseeing and executing all social media content with the support of a visual designer.
• Good judgment and impeccable taste. You have an intuitive understanding of what's cool and what's not. You speak fluent internet, avoid corporate brand speak, and are able to recognize and engage with trends early. You are casual without being frivolous, and never, ever cringey.
• Ideas and opinions about how we can build our online presence, and can offer constructive criticism when you disagree with how things are being done.
• The ability to work independently, be proactive, and thrive in a fast paced environment.

• Illustration or motion/video skills
• Prior experience managing paid marketing campaigns.

• 100% Remote: Work from anywhere you please
• Flexible Timings: Set your own hours, and create a productive schedule that works for you.
• Best in class salary: We hire only the best, and we pay accordingly.
• Keep learning with a world class team: Work with the best in the field, challenge yourself constantly, and learn something new everyday.

IT Administrator

Our client in Education startup is in need of an IT Administrator.

Track company’s computer systems to ensure that all aspects are operating efficiently

Troubleshoot problems, configure hardware and software, implement backup processes and assess systems for upgrades or replacement.

Responsible for installing new systems and assessing and implementing upgrades as needed.

Creating user accounts and performing access control.

Documenting processes, as well as backing up and archiving data.

Ideal Candidate / Requirements

Qualification: Bachelor’s degree/Diploma in Computer Science or IT administration

Experience - 0-1 year into system administration

Salary: 15K

Company:  Axis Bank

Designation: Relationship Executive

Job Description :

• Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team.
• Revenue generations through Cross Selling products & Interest Collection.
• Maintain good relationships with clients so that the business can

maximize the value of those relationships.

• Customer Relationship and Follow-up.
• Maintenance of important registers and daily reports.
• Cash Management and accounting.
• Canvasing and sourcing of New Customers to increase Gold loanBusiness, Gold Appraisal.

Requirements and Qualifications:

• Languages:  Hindi and English
• Bachelor’s degree in business, marketing, management, or related field
• B.A freshers also apply

Experience :

• 0 – 1.5 years of experience in a sales or customer service role.

SALARY: Upto 4L /per annum

Incentive ; 40k per 3 months for average performance

                   Upto 1L for efficient and talented performance 

Location : Crescent 3,Prestige shantinikethan, Near IPTL Main Road , Bengaluru,Karnataka-560067.