Program Manager

Job Title: Channel Sales Manager - ERP & CRM Solutions

Location: Mumbai, Hyderabad, Remote

Experience: 4-6 yrs

Job Summary:

We are seeking a highly motivated and experienced Channel Sales Head to drive the channel partner strategy, business development, and revenue generation for our ERP and CRM product offerings across the Middle East, Asia, South Africa, US, and UK. This role requires a strategic leader with a strong background in building and managing channel ecosystems, driving sales through partners, and executing regional go-to-market plans. The ideal candidate will have a deep understanding of the ERP and CRM landscapes and the ability to recruit, enable, and scale high-performing partners while delivering measurable sales revenue growth.

Key Responsibilities:

Channel Partner Strategy & Development:

• Develop and execute a comprehensive channel sales strategy across the Middle East, Asia, South Africa, US, and UK regions to drive revenue growth for ERP and CRM solutions.
• Establish and nurture strong relationships with new and existing partners to drive sales and product adoption.
• Lead the development of go-to-market strategies and regional sales plans in collaboration with the channel partners.

Partner Enablement & Training:

• Design and implement training programs to ensure that partners have the skills and knowledge to successfully sell, implement, and support ERP and CRM solutions.
• Provide ongoing support and resources to partners, including sales enablement tools, marketing materials, and product updates.
• Drive partner certification programs and performance management to maintain a high standard of service delivery and sales performance.

Revenue Growth & Sales Execution:

• Work closely with channel partners to ensure they meet or exceed their sales quotas and targets.
• Collaborate with internal sales teams and marketing to support joint sales efforts, drive pipeline development, and close deals.
• Take ownership of generating sales revenue for the organization by fostering a results-driven sales culture among channel partners.
• Manage sales forecasts and ensure timely reporting of pipeline and partner performance to senior leadership.

Partner Ecosystem & Relationship Management:

• Build and maintain long-term, strategic relationships with key partners and stakeholders within the partner ecosystem.
• Conduct regular performance reviews with partners, identify areas for improvement, and work together on corrective actions to drive mutual success.
• Act as the point of contact for critical partner escalations and address any issues that may impact partner satisfaction or sales performance.

Market & Competitive Insights:

• Stay informed about market trends, customer needs, and competitor activities in the ERP and CRM markets to inform channel strategies.
• Provide insights on regional market dynamics and customer requirements to adjust product offerings and improve partner sales tactics.
• Collaborate with product management and marketing teams to align product messaging and promotional strategies with regional channel partners.

Reporting & Analysis:

• Provide regular reports on partner sales activities, progress against goals, and forecasts to senior leadership.
• Analyze channel performance data to identify trends, areas for improvement, and new business opportunities.

Key Qualifications:

Experience:

• 5-6 years of experience in channel sales, partner management, or business development, with a proven track record of success in the ERP and CRM markets.
• Extensive experience in managing channel partners across the Middle East, Asia, South Africa, US, and UK regions.

Skills:

• Strong leadership skills with the ability to influence and align cross-functional teams and partners.
• In-depth knowledge of ERP and CRM product landscapes, business processes, and customer needs.
• Excellent communication, negotiation, and interpersonal skills with the ability to build relationships at all levels.
• Ability to develop and execute strategic plans while maintaining focus on day-to-day operational execution.
• Results-driven, with the ability to manage multiple priorities and achieve sales targets.

Education:

• Bachelor's degree in Business, Information Technology, or a related field. MBA preferred.

Travel:

• Ability to travel as needed to engage with partners and support regional sales efforts.

Personal Attributes:

• Highly self-motivated with a passion for building and scaling business through partnerships.
• Collaborative, yet able to work independently and manage multiple complex relationships.
• Strong business acumen with a focus on results and long-term business growth.
• Excellent problem-solving and conflict-resolution skills.
• Ability to thrive in fast-paced, rapidly evolving environments.

Background

Fisdom is a leading digital wealth management platform. Fisdom platform (mobile apps and web apps) provides access to consumers to a wide bouquet of financial solutions – investments, savings and protection (and many more in the pipeline). Fisdom blends cutting-edge technology with conventional financial wisdom, awesome UX and friendly customer service to make financial products simpler and more accessible to millions of Indians. We are growing and constantly looking for high performers to participate in our growth story. We have recently been certified as the great place to work. For more info, visit www.fisdom.com.

Objectives of this Role

Improve, execute, and effectively communicate significant analyses that identify opportunities across the business

Participate in meetings with management, assessing and addressing issues to identify and implement toward operations

Provide strong and timely financial and business analytic decision support to various organizational stakeholders

Responsibilities

Interpret data, analyze results using analytics, research methodologies, and statistical techniques

Develop and implement data analyses, leverage data collection and other strategies that statistical efficiency and quality

Prepare summarize various weekly, monthly, and periodic results for use by various key stakeholders

Conduct full lifecycle of analytics projects, including pulling, manipulating, and exporting data from project requirements documentation to design and execution

Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates

Skills and Qualification

Bachelor’s degree, preferably in computer science, mathematics, or economics

Advanced analytical skills with experience collecting, organizing, analyzing, and disseminating information with accuracy

The ability to present findings in a polished way

Proficiency with statistics and dataset analytics (using SQL, Python, Excel)

Entrepreneurial mindset, with an innovative approach to business planning

Relevant Industry Experience of more than 2 - 6years, more than 4yrs python experience is must 

Preferable- Product startup's, fintech 

Why join us and where?

We have an excellent work culture and an opportunity to be a part of a growing organization with immense learning possibilities. You have an opportunity to build a brand from the scratch. All of this, along with top of the line remuneration and challenging work. You will based out of Bangalore.

·Sales Strategy and Planning:

•  Develop and implement comprehensive sales strategies aligned with company goals. 
•   Analyze market trends, competitor activity, and customer needs to identify new business opportunities. 
•  Set sales targets and quotas for the sales team. 
• Create sales forecasts and monitor performance against targets. 

Team Management:

• Lead and motivate a sales team, including hiring, training, coaching, and performance evaluation. 
• Delegate tasks effectively and empower team members to achieve individual goals. 
• Foster a positive sales culture and promote collaboration within the team. 

Client Relationship Management:

• Build and maintain strong relationships with key clients and identify potential new customers. 
• Understand client needs and develop customized solutions to meet their requirements. 
• Negotiate contracts and close deals effectively. 

Sales Operations:

• Monitor sales activities and performance metrics to identify areas for improvement. 
• Implement sales processes and procedures to ensure efficiency and compliance. 
• Manage sales pipelines and track progress towards sales targets. 

Reporting and Analysis:

• Prepare regular sales reports and presentations for senior management. 
• Analyze sales data to identify trends and insights to inform strategic decisions. 

Our Tech stack:

· Java 11, Spring Boot, React.JS

· MySQL, Redis, Elastic Stack, MongoDB

· Docker, K8s

· GitHub, Jenkins

· Slack, Jira

What we're looking for:

· Minimum of 5 years of experience as a software developer.

· Excellent knowledge of Java.

· Demonstrated skills in web-based development, including REST API s and JS frameworks such as Vue JS/React.

· Experienced with cloud platforms (AWS / GCP).

· Experienced with SQL and NoSQL databases.

· Experienced with CI/CD environments.

· Familiar with container technologies (Docker, Kubernetes).

· Proficient in agile programming practices.

· Strong analytical mind with a good dose of creativity.

· Meticulous person who strives to constantly improve his/her/their competencies.

· Excellent communication skills.

Nice-to-haves:

· Familiarity with Web sockets.

· Has contributed to open source projects and can point us to his/her/their GitHub account.

About the Role: Sales operations is a vital function within an organization that focuses on optimizing and improving the effectiveness of sales processes. Operating behind the scenes, sales operations professionals play a crucial role in supporting the sales team and driving revenue growth.

Responsibilities:

·      Optimize sales processes and workflows for maximum efficiency.

·      Oversee the implementation and maintenance of Customer Relationship Management (CRM) system.

·      Analyze sales data and prepare reports to provide insights and recommendations.

·      Forecast sales and set goals for the team

Requirements:

·      Excellent communication and collaboration skills

·      Problem-solving and critical thinking abilities.

·      Knowledge of market trends and competitive landscape.

• · Detail-oriented with exceptional organizational skills

Requirements:  

Experience with Hybris 6.x/ 1905/ 2005 with knowledge of Hybris B2C-ACCELERATOR/HYBRIS -B2B-ACCELERATOR, Hybris back- office, Hybris Frontend WCMS cockpit, product cockpit, Hybris core, Hybris Commerce, Hybris Search, Hybris OCC, Solr Customization  

Experience working on core Java, JSP/Servlets, JEE, Spring, Services (SOAP, REST), Design Patterns, Apache, Tomcat, Build Tools- Ant/Maven/Jenkins, SCM Tools - CVS/SVN/ GIT Hub • Knowledge of one or more modules HYBRIS-PIM, HYBRIS-PROMOTIONS, HYBRIS-OMS, HYBRIS -TRAVEL-ACCELERATOR 

Additional skills in SOA, ESB, JMS • Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.  

Experience in eCommerce/Hybris payment integration, 3rd Party integration development.  

Preferable to have development experience in Spartacus Hybris module. 

Preferable to have exposure to Azure cloud (Hybris CCV2)  

Fundamental knowledge of design patterns.  

Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features and technical designs  

Passionate about building great solutions 

Mentoring the team members to meet the clients needs and holding them accountable for high standards of delivery  

Willing to work in Shifts to support Production environment and Samsung.com Global eCommerce client requests.  

Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios 

Hybris Platform Development experience of 3-10 yrs. 

• You will be part of a growing high functional team, responsible for delivering various frontend products to the end-users. Simplifying complex workflow and make it easy for the end-users.
• The team designs and develops various products from - financial apps targeted to invoice users, data-heavy app oriented to operational and support teams, a productivity app for sales teams,
• SDK that will be integrated into third-party apps, etc.
• You will work with business, product, and backend teams to work on new features and products.
• You are expected to drive the products to maximize its business impact and customer delight.
• You are expected to stay on top of tech innovations in the Web development space, experiment them and make suitable suggestions to enhance tech stack. Research and propose software programs that are compatible with future technologies.

• Design and implement Single Page Applications (SPAs) using modern JavaScript frameworks
• Integrating data from various back-end services
• Develop a simple-to-use user interface for a complex product, apply new technologies, best design practices and usability patterns
• Contribute to end-to-end system architecture, working with/as cross-functional teams
• Collaborate with UX teams, product managers and other technical teams to create optimized and delightful user experiences
• Apply expertise of HTML5, bootstrap/foundation CSS frameworks
• Analyze the performance of layers in the frontend, backend and engineer designs/code to solve them
• Work with the product team to build flow and detail out the requirements
• Conversant with development for desktop and mobile browsers and hybrid apps.

• Proven working experience in web programming
• Top-notch programming skills and in-depth knowledge of modern HTML/CSS
• Solid understanding of how web applications work including security, session management, and best development practices
• Working with respectable size Single Page Application (SPA) project
• Expert in MVC like design patterns, modern JavaScript frameworks
• Hands-on experience with network diagnostics, network analytics tools
• Solid CS, OOP/OOD, design patterns
• Good grasp on usability and interaction design
• Track record in large-scale system software development
• Aggressive problem diagnosis and creative problem-solving skills
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques

• Any framework - ReactJS, AngularJS, Backbone, Ember, VueJS
• DOM and Virtual DOM understanding
• API Integration. Understanding of session management. 

• Experience with server-side processing such as templating, packaging and delivery
• Some end-to-end system design experience, sensitive to security
• Experience working with webviews on Android and iOS
• Exposure to React Native
• Demonstrated visual design and layout skills
• Design and development of backend REST endpoint applications

We are looking for Technology Lead who possesses a passion for pushing technologies to the limits and will work with our team to help build Snapwiz's next-generation platform. If you are a person who loves to face technical challenges, innovates consistently and is never satisfied with status-quo then this is the role for you.

Job Location: IBC Knowledge Park, Dairy Circle, Bannerghatta Road, Bangalore

Role:

• Design and build advanced applications from scratch keeping scalability and performance in mind

• A good handle on both client and server architecture

• Should be a quick learner and willing to go the extra mile in delivering the projects.

• Should be able to work with juniors; help and guide them as needed.

• Work on bug fixing and improving application performance.

• Comfortable in owning large scale products and continuously re-evaluating and innovating.

• A practical risk-taker, innovator and always curious.

Requirements:

• BE/B.Tech/ME/M.Tech degree in Computer Science, Engineering or a related subject

• 5 to 10 years overall experience

• Strong knowledge of Agile development (Scrum)

• Proven working experience in server-side technologies like Java, Hibernate, Spring.

• Strong knowledge of any database technology like MySql or MongoDB

• Awareness of client-side technologies like JS and JQuery.

• Knowledge of the general tech landscape, architectures, trends, and emerging technologies.