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Job Title: Operations Intern (Noida – Sector 2)
Location: On-site | 6 Days a Week | Internship Duration: 6 Months
About MyOperator
MyOperator is a leading cloud communication platform in India, enabling businesses to manage customer interactions with advanced cloud telephony. Our solutions help organizations enhance their sales and support workflows while eliminating the limitations of traditional communication systems.
Role Overview
We are looking for a resourceful and motivated Operations Intern to join our core team. This role is ideal for someone who wants to gain practical exposure in backend operations, telecom support, and cross-functional coordination within a fast-paced SaaS environment. You will be instrumental in supporting our ongoing projects, managing vendor relationships, and maintaining operational workflows.
Key Responsibilities
- Coordinate telecom-related resources and support vendor communication and follow-ups.
- Monitor infrastructure and operational systems; assist in compiling technical performance data.
- Maintain and update records related to vendors, onboarding processes, and compliance checklists.
- Provide support in resolving routine technical queries and maintain accurate documentation.
- Track and analyze support tickets to identify common issues and trends.
- Assist in creating and updating SOPs to improve internal workflows.
- Collaborate with team leads to maintain dashboards and monitor operational KPIs.
- Help prepare periodic reports and insights for operational planning and leadership reviews.
Preferred Skills
- Keen interest in telecom systems, backend operations, or cloud-based technologies.
- Strong organizational abilities and a meticulous approach to task execution.
- Familiarity with Excel, PowerPoint, and productivity/reporting tools.
- Hands-on experience with Google Workspace, ticketing platforms, or dashboards is a plus.
- Fast learner with a proactive mindset and ability to multitask effectively.
Eligibility & Requirements
- Education: Graduate candidates preferred.
- Strong interpersonal and communication skills.
- Must be available for on-site work from our Noida Sector-2 office.
- Flexible to work on a 6-day schedule and occasional weekend shifts, if necessary.
What You’ll Gain
- Internship Certificate upon successful completion.
- Exposure to telecom operations, SaaS workflows, and vendor management.
- A chance to contribute to real-time projects with mentorship and learning.
- Reimbursements for laptop and mobile expenses during the internship.
- Pathway to potential full-time opportunities based on performance.
With the ever-growing demand for healthcare services among the ever-increasing population, our client acts as a diagnostic laboratory providing various services such as routine testing, pathology services, radiology and genomic testing. They even provide various healthcare packages such as full body packages, fever packages, heart packages, etc.
Headquartered in Noida, our client works as a technology empowered, well-equipped and advanced testing lab, built in line with the globally recognized standards. They have their home sample-collection service in, approx., 120+ cities with 30+ laboratories and 700+ walk-in wellness & collection centres across India.
Our client aims for the accessibility of health tests to all Indians through a combination of well-equipped labs, technology and strong radiology network. They are backed by tier 1 VCs and have raised more than $60 million in funding this year.
As an Entrepreneur in Residence, you will be acting as an in-house entrepreneur, leveraging your expertise, creating new ideas and thus supporting in scaling up the business.
What you will do:
- Being responsible for initiating new business ideas and following-up on the implementation of the same, in-line with the business objectives
- Researching, studying and analyzing the current trends, processes, requirements of the market as well as the industry and reporting the insights and recommendations to the management in regular intervals
- Guiding and leading new initiatives such as process improvement, diversification into new areas, exploring new business ideas/ opportunities, etc., thus supporting business growth
- Following-up and supporting the efficient and on-time implementation of various new initiatives which were proposed and approved
- Working closely with the chief executive team as well as in coordination with various internal departments
- Being the SPOC and reporting new initiatives, budget requirements, concerns (if any), etc. to the management
Desired Candidate Profile
What you need to have:- Graduation+ MBA from tier 1 colleges
- Relevant work experience of 3-7 years as Entrepreneur in Residence or must have experience as an ex-founder or from consulting companies
- Outstanding communication, presentation, interpersonal and professional networking skills
- High-ownership and excellent problem-solving ability is a must
We are looking for Process Improvement\Delivery Excellence for one of our premium client
- Facilitating the overall delivery governance and performance reporting across services for applicable projects,programs and portfolios
- Engaging across DEx, and with delivery stakeholders, to improve deliver performance through the effective adoption of DEx levers and parameters
- Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA
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Quality management focus with exposure to CMMI / LEAN / Six Sigma / ITIL / KANBAN / SCRUM / ISO/PMP / Prince2
Nucleus Softwares: Senior Quality Lead
NOIDA
Job Role:
- Associate Manager for Nucleus Product, Implementation, Support and Services projects
- Sound Knowledge of Quality Management Processes and Software Development Lifecycle
- Experience in IT Organization
- Strong knowledge of industry best practices including Agile, CMMI, PMBOK, ISO, Six Sigma
- Strong knowledge of key areas of project management including Schedule, Quality and Risk Management
- Strong insights about Quality Measurement Framework & Metrics
- Proven internal stakeholders management skills
- Strong verbal and written communication skill
- Proactive outlook and approach
Job Responsibilities:
Software Quality Assurance
- Liaison with business heads, program manager and team to maintain continuous process implementation and improvements
- Identify improvement areas and raise right alert at the right time
- Ensure timely reporting of metrics and dashboard
- Ensure information readiness for quick reference
- Consistently strong performance as a quality management professional
- Strong insight on Defect Prevention and Causal Analysis
- Assist and support business leaders in driving various Quality Management programs and initiatives
Desired for the Role:
- Qualification: MCA / M.Sc. Computer Science
- 7-12 years of experience, good insights of the prevailing Quality Management Standards
- Good Knowledge of Microsoft Office, Microsoft Project, JIRA, SVN, SharePoint
- Strong analytical skills and knowledge of analytical tools.
- Strong experience of planning and managing Audits and Reviews
- Team player with highly collaborative mind set
- Needs to be go getter, highly motivated professional
Future Career Progression:
Nucleus is well known for identifying, nurturing and promoting the internal talent and having long mutually rewarding associations with its performing associates. Our focus programs helps our associates to continuously grow based on their capability, performance and career aspirations.
Over coming years, this role can evolve, either in the area of SEPG and Analytics
With the vision to teach millions in a scalable way, they have pioneered a proprietary online teaching platform, which completely mirrors the offline classroom experience into online, and thus delivers a world-class learning experience to students.
With an in-house placement cell, they are actively involved in sourcing relevant tech openings and showcasing their students profiles to get them a rewarding career in tech.
- Coordinating and facilitating call calibration sessions for the teams.
- Preparing timely and relevant reports and providing actionable data for internal stakeholders as needed.
- Identifying process gaps and fixing them to ensure that the process is streamlined.
- Training and coaching the team members to help them improve the quality and deliver the required performance.
- Undertaking various initiatives to ensure high standards of quality across all teams.
What you need to have:
- Should have experience in call auditing and call monitoring.
- Minimum 3 years of work experience into quality for BPO/ Ed-Tech/ E-commerce/ Internet industry.
- Good with MS office skills like excel, word, powerpoint etc.
- Confident and Presentable
- Excellent Communication Skills
- B-Tech or IT Background Preferable (Not Mandatory)
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