11+ Process improvement Jobs in Ahmedabad | Process improvement Job openings in Ahmedabad

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

What you’ll be doing at Novo:

● Systems thinking
● Creating best practices, templates, and automation for build, test, integration and
deployment pipelines on multiple projects
● Designing and developing tools for easily creating and managing dev/test infrastructure
and services in AWS cloud
● Providing expertise and guidance on CI/CD, Github, and other development tools via
containerization
● Monitoring and support systems in Dev, UAT and production environments
● Building mock services and production-like data sources for use in development and
testing
● Managing Github integrations, feature flag systems, code coverage tools, and other
development & monitoring tools tools
● Participating in support rotations to help troubleshoot to infrastructure issues

● Creating and working with containers, as well as using container orchestration tools
(Kubernetes / Docker)
● AWS: S3, EKS, EC2, RDS, Route53, VPC etc.
● Fair understanding of Linux
● Good knowledge of CI/CD : Jenkins / CircleCI / Github Actions
● Basic level of monitoring
● Support for Deployment along with various Web Servers and Linux environments , both
backend and frontend.

Job Description :

We are looking for a Full Stack Developer specializing in Angular JS, NodeJS, and React Native, who is extremely hands-on and can take charge of the complete Web Development process to deliver unique & customer-centric web applications.

Skills :

- PRIMARY SKILLS NEEDED: NodeJS, AngularJS, React JS

- MySQL and NoSQL DB (like MongoDB/Cassandra) - MUST HAVE.

- jQuery, JSON, AJAX, web services/REST, SQL.

- JavaScript frameworks like NodeJS, AngularJS, ReactJS, Jasmine or Ember, etc., or JS-based build tools like Grunt, Gulp, and Bower.

- Working knowledge of Apollo, GraphQL, and Moment.js is an advantage.

- UX or UI designing experience is an advantage.

Experience :

- 3+ years of Full Stack Application development experience is a must.

- Deep understanding of client-side development, coding in HTML5, CSS3, JavaScript ES6, and jQuery.

- Strong experience using a client-side MVC framework such as NodeJS, React JS, NextJS, Redux, and AngularJS.

- Topnotch programming skills and writing code for robust software design.

- Experience in responsive design, cross-browser compatibility, and website performance.

- Experience in object-oriented design skills.

- Aggressive problem diagnosis and creative problem-solving skills.

- Experience with Git.

- Experience with handling Services, RESTful, and APIs.

- Knowledge of frontend CSS frameworks like Bootstrap, Material UI, and preprocessors like SASS and LESS.

Responsibilities :

- To work with a cross-functional software development team on highly visible strategic projects as an expert-level individual contributor to the coding tasks assigned.

- Responsible for the development of highly responsive, web-based UI in a flexible and well-structured front-end architecture.

- Experience working with remote data via REST and JSON

- Experience with third-party libraries and APIs (Google APIs etc.)

- Produce well-designed efficient code in a timely manner to meet delivery timescales/milestones.

- Mentor other developers on software best practices and technical guidance and help grow their software development skill sets.

- To proactively stay plugged into emerging technologies/industry trends and apply them to operations and activities.

- Should demonstrate the ability to handle multiple projects simultaneously, manage priorities and communicate progress effectively.

• Proven hands-on Software Development experience
• Proven working experience in Java development
• Hands on experience in designing and developing applications using Java EE platforms
• Object Oriented analysis and design using common design patterns.
• Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience in the Spring Framework
• Experience as a Sun Certified Java Developer

1. Manpower planning
2. Recruitment & Selection
3. Employee induction
4. HR policy implementation
5. Payroll & employee benefits management
6. Performance management
7. Learning & development
8. Employee Engagement
9. Legal compliance management
10. Office Administration

We are looking for an AngularJS engineer to build world-class user
experience while innovating with and implementing full front-end stack. We
need someone who thinks outside the box, someone who doesn't settle on one solution, and someone who loves challenging projects and complex user flow and advance technologies.

Work Profile
o Delivering a complete front end application in AgularJS
o Ensuring high performance on mobile and browser with reusable and modular components spanning cross multiple projects
o Coordinating the workflow between the graphic designer, the HTML coder, and yourself
o Integrate with the back-end developer in the process of building the RESTful API o Communicating with external web services for 3rd Party tools and services integration

Requirement
o 3+ years of experience and proficiency with AngularJS, JavaScript and HTML5
o Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
o Creating self-contained, reusable, and testable modules and components
o Ability to provide SEO solutions and optimization

o Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed

o Creating custom, general use modules, and components which extend the elements and modules of core AngularJS

Location- Ahmedabad

Our MEAN stack team is passionate about technology, and we love building scalable web solutions keeping performance in mind.We're looking for a full stack developer that has experience developing a variety of Web Apps using the MEAN stack. You should be able to comfortably move between the client and server-side code written with JavaScript/TypeScript.

Role + Responsibilities:   

• Work with the team to design, develop and support scalable applications         
• Implementing elegant, intuitive user experience using the latest front-end technologies.         
• Developing API's and designing the data architecture using web frameworks like Express.         
• Write, test, and release production-ready code.         
• Work with our DevOps team to ensure continuous deployments of our applications

Person Specification and Qualifications:

• Experience developing highly scalable services and APIs         
• Knowledge of data modelling and database performance using NoSQL/SQL         
• Strong experience with JS frameworks like Express(any other backend framework), Angular.         
• Familiarity developing SaaS applications in AWS/Azure         
• In-depth knowledge of designing and developing software in distributed architectures for multi-tier applications

Plus points if you're familiar with the following:

• Experience with deployment and CI/CD is a plus!       
• TypeScript implementation with Frontend or Backend applications         
• Knowledge of GraphQL and it's libraries like Apollo, Prisma         
• Have worked with Jest, Enzyme like testing libraries         
• Knowledge of document, key/value or other non-relational database systems such as Elastic Search, Redis, HBase,