11+ Process improvement Jobs in Ahmedabad | Process improvement Job openings in Ahmedabad

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Business Development Executive

Position Overview:

We are seeking a highly motivated and experienced Business Development Executive (BDE) with exposure of working in an IT product and service based company to join our dynamic team. The BDE will be responsible for driving business growth, establishing and nurturing client    relationships, and achieving sales targets. The ideal candidate should possess excellent communication skills, a strong sales acumen, and a proven track record in generating new business opportunities. This is      an exciting opportunity for a proactive individual to contribute to our company's growth and success.

Responsibilities:

Identify and develop new business opportunities through market research, cold calling, networking, and other lead generation techniques.

Build and maintain strong relationships with existing clients, ensuring high levels of client satisfaction and retention.

Knowledge of Software development process, Staff augmentation and knowledge in IT Industry is must.

Conduct thorough market analysis to identify potential target markets, industry trends, and competitive strategies.

Create and deliver persuasive sales presentations and proposals to potential clients, highlighting the unique value proposition of our products or services.

Collaborate with the marketing team to develop effective marketing strategies and campaigns that generate leads and drive revenue growth.

Negotiate and close deals with clients, ensuring favorable terms and conditions that align with company objectives.

Monitor and analyze sales performance metrics, providing regular reports and insights to the management team.

Stay updated with industry developments and trends, and actively participate in networking events and conferences to enhance industry knowledge and expand professional network.

Provide exceptional customer service, addressing client inquiries and concerns in a timely and professional manner.

Collaborate with cross-functional teams, including product development, customer support, and operations, to ensure seamless delivery of products and services.

Qualifications:

Bachelor's degree with IT background, Marketing or a related field. MBA is a plus.

Minimum of 2 years of experience in business development, sales, or a similar role, preferably in a B2B environment.

Proven track record of achieving sales targets and driving business growth.

Strong interpersonal and communication skills, with the ability to build rapport and effectively engage with clients at all levels.

Excellent negotiation and presentation skills, with the ability to influence and persuade key decision- makers.

Proficient in using CRM software and other sales tools to manage leads, track sales activities, and generate reports.

Self-motivated and target-driven, with the ability to work independently and as part of a team.

Strong analytical and problem-solving abilities, with a strategic mindset and the ability to identify opportunities for growth.

Flexibility to travel as required for client meetings, conferences, and industry events. Knowledge of the IT Industry & Market is a plus.

Job Summary:

Write pre-sales and marketing collaterals and related documents. Analyze business requirements, provide high-level consultation, and prepare and present solutions to customers. Drive marketing and lead-gen activities like Webinars.

Roles & Responsibility:

• Do web research around in the area of Cloud, DevOps, Digital engineering, Data, ML, IoT, technology trends and use cases, and offerings.
• Coordinate with Solution architects and tech leads to writing pre-sales collaterals (Case studies, Solution blueprints, White papers, etc.) and related content. 
• Understanding the business as well as the technical requirements of the Client. Provide high-level consultation to the client around business problems and objectives utilizing a business-level understanding of cloud and application development technologies. 
• Creating a technical architecture document that after taking all the major technical requirements into consideration
• Preparing thorough pre-sales solutions presentation. 
• Potentially get involved in marketing activities like webinars. 

Requirement:

• Should have 5+ years of experience as a business analyst.
• Should have excellent communication, analytical and web research skills.
• Strong and proven experience in pre-sales and consultation.
• Should have a very good knowledge of current trends in cloud and digital technology services offerings. 
• Strong experience of writing collaterals and materials other than project requirement documents. 
• Bachelor or master in engineering or equivalent.

Job Description – Magento Developer

We are looking for a Magento Developer responsible for Magento 2 related projects, and as we are a Magento extension development company, you must have knowledge of Magento 2 extensions development. You should have developed public or private extensions will be a plus.

Responsibilities:

• Develop Magento Extensions, debug and update.
• Work on Customization, Upgrade, Performance optimization, and other Magento services.
• Work on Magento Projects.
• We can give you the Extension support responsibilities too.
• Train new PHP developers for Magento developments from scratch.

Requirements:

• Strong knowledge of PHP and Magento 2.
• Magento 2 Extension development experience.
• Understanding the fully synchronous behaviour of PHP.
• Understanding of MVC design patterns.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
• Knowledge of object-oriented PHP programming.
• Understanding accessibility and security compliance.
• Strong knowledge of the common PHP or web server exploits and their solutions.
• Understanding fundamental design principles behind a scalable application.
• User authentication and authorization between multiple systems, servers, and environments.
• Integration of multiple data sources and databases into one system.
• Inventory API, payment, shipping API, web API, ERP Integration knowledge is a plus.

Responsibilities:

• Designing and Programming web based application and backend system.

• Testing and debugging application

• Analyze requirements and propose appropriate solutions

• Work independently and in teams

• Communicate effectively with project managers, designers, QA team

Requirements

• 2+ years of software development experience

• Essential skills: PHP, MySQL, HTML, CSS, JavaScript, AJAX

• Code Ignitor and Laravel development experience a big plus

• Advanced knowledge of SQL is important

• Should be able to analyze requirements and design robust system

• Good oral and written communication skills

• Ability to work in a team-oriented and collaborative environment

• BS/MS degree in Computer Science, Engineering or a related subject

EXP:2+YRS
LOCATION: MUMBAI (HYBRID/REMOTE)

GOOD COMMUNICATION

Design, code, test, debug & document software account to the requirement
Develop, maintain, support programs as required
Analyze, diagnose, resolve errors in applications
Follow all standards/methodologies
Participate in requirements analysis

Post: E-Commerce Executive – Amazon & Ebay

Location: GIDC Gate No.4, Naroda-Ahmedabad

Job Overview:

We are looking for a Specialist who can post advertisements, run campaigns, and can held our seller accounts.

Our company is looking for an E-Commerce Executive to join our online marketing and sales team. Our ideal applicant is organised enough to manage our online inventory and creative enough to help design social media campaigns to increase our digital sales. You will optimise our campaigns using marketing and SEO strategies and measure how much they increase web traffic by using analytics tools. While we prefer applicants who have a bachelor’s degree, it is more important that you have some experience managing a digital store or inventory of products.

E-CommerceExecutive Duties and Responsibilities

Manage our online inventory

Develop campaigns to increase digital sales

Optimise paid advertising campaigns using SEO and other tools

Help manage our online marketing presence, including on social media platforms

Monitor changes in website traffic or increases in sales

Assist with forming our company’s overall digital marketing strategy

E-Commerce Executive Requirements and Qualifications

Bachelor’s degree in marketing (preferred)

Experience managing digital product inventory

Lodestone Software (Ahmedabad) is a testing focused company (with a team of 800+employees) and we are looking for people with a strong drive to build a career in QA Automation.

Hiring Location: Only From Gujarat

This position requires:

• Interview for software concepts, Programming skills (practical, hands-on) and overall attitude and approach towards problem solving.
• Good object oriented programming concepts and practical knowledge.
• Mobile application knowledge (Android, iOS) along with ADB/XCode is essential.
• Working knowledge of Databases along with the ability to write efficient queries.
• Overall attitude and approach towards building a career in QA Automation.
• Cypress or Jest/Puppeteer or Protractor or a similar JavaScript-based e2e/UI automation framework knowledge/experience is a Plus.

If you are interested - please respond with the below details so that we can schedule an interview accordingly.

1. Current CTC / Expected CTC
2. If the selected - time period required to join.
3. Preferred interview Date / Time.

Education:

B.Tech/B.E. in Electronics/Telecommunication, Computers, BCA in Computers, B.Sc in Computers, Electronics