11+ Process improvement Jobs in Ahmedabad | Process improvement Job openings in Ahmedabad

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Role: Content Writer

Exp: 2+ Years

CTC: up to 4 LPA

Working days: 6 Days

Job Description:

• Minimum of 1 years of relevant experience in content writing.
• Strong organizational and learning skills.
• Proficiency in Microsoft Word, Google Docs, and Grammarly.
• Experience using AI tools such as ChatGPT, Gemini, and Jasper.
• Experience with CMS like HubSpot or WordPress.

Experience: 1 to 4 years (Advertising Agency)

Job Type: Full time, on site

Working days: 5 + Saturdays

Working hours: 10:00 am to 6:30 pm

Location: C.G. Road, Ahmedabad

Compensation: Up to 6 LPA

Responsibilities:

• Create engaging 2D animations and motion graphics for various digital platforms.
• Design and edit videos to align with brand strategies and campaign goals.
• Collaborate with design and marketing teams to produce high-quality content.
• Maintain consistency with brand guidelines across all visual content.
• Stay updated on animation trends and incorporate them into your work.

Qualifications:

• Proficiency in Adobe After Effects, Adobe Premiere Pro, and other motion graphics software.
• Strong portfolio showcasing 2D animations and video editing work.
• Good communication skills and attention to detail.

Mandatory Skills

• Backend: Java, Spring Boot
• Frontend: Angular
• Database: Oracle / SQL
• Node js

Job Description

Contribute to all software-development life-cycle phases including: domain and non-domain problem analysis, solution requirement gathering and analysis, solution design, implementation, code review, source-code control, source building deployment, validation, QA support, and production support.

Essential Duties and Responsibilities

•⁠ ⁠Maintain and enhance multi-tier messaging application suites (Java EE, Springframework, WAS, Oracle, DB2, MQ)

•⁠ ⁠Build and maintain IRIS4Health middle-tier message applications (IRIS Interop/Cache; Java, Drools, Kafka, Restful, MLLP, SQL)

•⁠ ⁠Build and maintain multi-tier Clinical Toxicology application (Angular, Java EE, Springframework, WAS, RHOS, Cache, SQL)

•⁠ ⁠Maintain stat-tracking application (two-tier Delphi, MySQL)

•⁠ ⁠Maintain and enhance Cytogenetics three-tier application (Java EE, WAS, DB2, Oracle, SQL, )

•⁠ ⁠Maintain and enhance Fibrosure application (Java EE, WAS, Derby)

•⁠ ⁠Define develop, validate, and release software products via agile processes for small and large projects

•⁠ ⁠Support applications and people via Kanban processes

•⁠ ⁠Collaborate with laboratory users to analyze problems, design and implement solutions for enterprise systems

•⁠ ⁠Provide support and troubleshooting of production systems according to an on-call schedule

•⁠ ⁠Document problem analysis, solution design, implementations, and system support guidelines

•⁠ ⁠Coach and train team members across lab system organizations to support and develop Java applications

•⁠ ⁠Communicate effectively and constructively with developers, QA, business analysts, and system users

•⁠ ⁠Design and depict via UML relational DB table models, object-oriented class models, messaging models, configuration models

•⁠ ⁠Understand, document, support, and improve inherited code and processes

•⁠ ⁠Help document knowledge and discovery with peer developers

Minimum Requirements

•⁠ ⁠Solid Java EE experience (Servlets, JMS, JSP, EJB, JCA, and JPA) development and support

•⁠ ⁠Solid InfoSystems Cache/IRIS for Health development and support

•⁠ ⁠A minimum of 1 years of JPA/ORM (Hibernate), Junit, XML/XSD, JSON experience or equivalent

•⁠ ⁠Solid SQL (and optionally PLSQL) experience

•⁠ ⁠Experience with Oracle DB including explain plan and or other query optimization techniques/tools

•⁠ ⁠Excellent verbal and written communication skills

•⁠ ⁠Strong UML modeling, ER and OO design, and data-normalization techniques

•⁠ ⁠Strong code-factoring philosophies and techniques

•⁠ ⁠Eclipse or NetBeans (or equivalent) IDE

•⁠ ⁠Strong understanding of client/server design, and smart recognition of separation-of-concern like functional behavior versus non-functional performance

Desired Requirements

•⁠ ⁠Java EE, Angular

•⁠ ⁠InfoSystem's Cache and/or IRIS for Health

•⁠ ⁠Springframework

•⁠ ⁠Modern deployment architectures using containers, API Gateways, load balancers, and AWS cloud based environments

•⁠ ⁠WebSphere or WebLogic, RHOS

•⁠ ⁠RESTful Web Services

•⁠ ⁠JMS interfacing, Apache Kafka, and IBM MQ

•⁠ ⁠Node.js/NPM, Bootstrap, or similar frameworks

•⁠ ⁠Git/BitBucket (git flow), Maven, Nexus, UCD, Jira (Kanban and SCRUM), agile workflow

•⁠ ⁠Unix shell script, DOS script

•⁠ ⁠SQL (optionally PLSQL)

•⁠ ⁠Design patterns

•⁠ ⁠HTML5, CSS3, and TypeScript development

•⁠ ⁠Ability to transform specific domain requirements into generalized technical requirements, and design and implement abstract solutions that are understandable and scalable in performance and reuse

•⁠ ⁠HL7 and/or Healthcare and/or Clinical Toxicology

•⁠ ⁠Oracle, MySQL, Derby DB

What you’ll be doing at Novo:

● Systems thinking
● Creating best practices, templates, and automation for build, test, integration and
deployment pipelines on multiple projects
● Designing and developing tools for easily creating and managing dev/test infrastructure
and services in AWS cloud
● Providing expertise and guidance on CI/CD, Github, and other development tools via
containerization
● Monitoring and support systems in Dev, UAT and production environments
● Building mock services and production-like data sources for use in development and
testing
● Managing Github integrations, feature flag systems, code coverage tools, and other
development & monitoring tools tools
● Participating in support rotations to help troubleshoot to infrastructure issues

● Creating and working with containers, as well as using container orchestration tools
(Kubernetes / Docker)
● AWS: S3, EKS, EC2, RDS, Route53, VPC etc.
● Fair understanding of Linux
● Good knowledge of CI/CD : Jenkins / CircleCI / Github Actions
● Basic level of monitoring
● Support for Deployment along with various Web Servers and Linux environments , both
backend and frontend.

• A candidate must have in-depth knowledge of Laravel and Illuminate.
• Must have an understanding of Relationships & Eloquent.
• Should have proven experience to use Laravel in any of the projects either on the job or during the academics.
• Should have developed minimum 3 to 4 projects during the work experience.
• Basic Knowledge of creating REST API in Laravel.
• Basic knowledge of front-end technologies such as HTML, Javascript/jQuery, Ajax and CSS3
• Ability to understand security compliance of PHP
• An implication of OOP is must, hence in-depth understanding is necessary.

• ​Knowledge of Cloud-Server.
• Knowledge of CI/CD.
• Knowledge advance Front-End Technologies.
• Basic knowledge of NodeJS.

• 5 Days Working
• Competitive Salary.
• Knowledge-Based Hierarchy
• Trending Technology Development
• Career Development Programs.
• Reskilling Programs.
• Comapny Sponsored National & International Certification Courses.
• Tremendous Scope of Responsibilities and KPIs Aligned with Individual and Organisational Goals.
• Exposure to working with a team size of 65+.
• Good Project Incentives and Rewards.
• Monthly Rewards and Recognition Program- Star Performer of the Month.
• Work-Life Balance.
• Fantastic Team Spirit with Creative, Fun and Open Office Work Culture.

• Write “clean”, well-designed code
• Design overall architecture of the web application and maintain quality and ensure responsiveness of applications.
• Collaborate with the rest of the engineering team and work on code versioning tools such as GIT.
• Carry out risk analysis of introducing new technology for development and infrastructure to ensure security and ultimate goal.
• Maintaining existing codebase, to include troubleshooting bugs and adding new features.
• Understanding and implementation of security and data protection.
• Documenting application changes and developing updates.
• Develop the quality product using best practices of Laravel.

We are searching for a Laravel developer to build web applications for our clients. In this role, you will design and create projects using Laravel framework and PHP, and assist the team in delivering high-quality web applications, services, and tools for our business.

Responsibilities-

1. Discussing project aims with the client and development team.
2. Designing and building web applications using Laravel.
3. Troubleshooting issues in the implementation and debug builds.
4. Working with front-end and back-end developers on projects.
5. Testing functionality for users and the backend.

Requirements-

• Experience working with PHP, performing unit testing, and managing APIs such as REST.
• A solid understanding of application design using Laravel.
• Knowledge of database design and querying using SQL.
• Proficiency in HTML and JavaScript.

Additional information-

Job type- Full time- in office

Minimum experience- 1 year

• Liaising between the IT department and the Executive branch.
• Acting as an information source and communicator between business branches.
• Crete Business Proposals and SOW.
• Understanding strategic business needs and plans for growth.
• Enhancing the quality of IT products and services.
• Analyzing the design of technical systems and business models.
• Utilizing IT data for business insights.
• Analyzing business needs.
• Sourcing and implementing new business technology.
• Finding technological solutions to business requirements.
• Producing reports on application development and implementation.