11+ Process improvement Jobs in Ahmedabad | Process improvement Job openings in Ahmedabad

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

The Senior Developer will work on core product features, uphold architectural standards, and collaborate closely with the Team Leader to deliver high-quality, scalable solutions.

Responsibilities:

• Develop and maintain major product features
• Follow technical guidance from the Team Leader
• Ensure adherence to coding standards and system architecture
• Perform thorough testing of assigned tasks

Required Skills:

• Strong expertise in Next.js, React.js, Express.js, and PostgreSQL
• Solid understanding of system design, clean code practices, and performance optimization

About E2M:

E2M Solutions works as a trusted white-label partner for digital agencies. We support agencies with consistent and reliable delivery through services such as website design, web development, eCommerce, SEO, AI SEO, PPC, AI automation, and content writing .Founded on strong business ethics, we are an equal opportunity organization powered by 300+ experienced professionals, partnering with 400+ digital agencies across the US, UK, Canada, Europe, and Australia. At E2M, we value ownership, consistency, and people who are committed to doing meaningful work and growing together .If you’re someone who dreams big and has the gumption to make them come true, E2M has a place for you.

Role Overview

We are looking for an Associate Client Account Manager who will support client relationship management and ensure smooth delivery of services across assigned accounts.

In this role, you will work closely with senior account managers, internal delivery teams, and agency partners to maintain strong client communication, coordinate execution, and contribute to client satisfaction and retention.

As E2M continues integrating AI-driven solutions into client services, the ideal candidate should also possess a foundational understanding of AI concepts and their application within digital agency workflows.

Key Responsibilities

• Act as a day-to-day point of contact for assigned client accounts under the guidance of senior team members.
• Support client communication to ensure clarity, responsiveness, and a positive overall experience.
• Coordinate with cross functional teams to ensure timely delivery.
• Assist in managing client expectations, timelines, and deliverables.
• Capture client feedback and communicate insights internally.
• Help monitor account health, delivery progress, and service quality.
• Support account retention and identify opportunities for incremental growth.
• Proactively flag risks, delivery challenges, or client concerns.
• Maintain strong professional relationships with clients and internal stakeholders.
• Collaborate cross-functionally to ensure a seamless client journey.
• Participate in discussions around AI-enabled services by understanding basic AI capabilities and communicating value when relevant.

Requirements

• 2–3 years of experience in a digital marketing, creative, or web design/development agency environment.
• Exposure to handling or coordinating digital/web-based projects.
• Good understanding of digital marketing and web technologies (coding not required).
• Basic understanding of Artificial Intelligence (AI) concepts and their role in digital marketing, automation, or client delivery workflows.
• Strong organizational and multitasking abilities.
• Clear, professional, and structured communication skills.
• Ability to build relationships with clients and internal teams.
• Familiarity with project management or collaboration tools (ClickUp, Basecamp, or similar) is a plus.
• Ability to work both independently and collaboratively.
• Exposure to working with Sales, Pre-sales, or Account Management teams is preferred.
• Strong attention to detail and presentation skills.
• Experience working with North American clients or across time zones is an advantage.

What You’ll Gain

• Opportunity to work with global digital agencies.
• Structured learning and mentorship from experienced account managers.
• Exposure to AI-enabled digital service delivery.
• A high-performance environment focused on client success and quality.
• Clear career progression toward Client Account Manager and Senior Client Account Manager roles.

Job Description:

• Develop and implement effective SEO strategies to improve website rankings and drive organic traffic.
• Conduct keyword research and analysis to identify opportunities for optimization.
• Optimize website content, meta tags, and internal linking for search engines
• Analyse website technical performance and implement improvements for better crawlability and indexing.
• Monitor and report on SEO performance using tools like Google Analytics.
• Stay up-to-date with the latest SEO trends, algorithm updates, and best practices.
• Working with content creation, social media, and digital marketing.
• Experience on Google PPC is good to have.

Employee Benefits @ Surekha Technologies:

✨ 5 Days Working

🏥 Mediclaim Policy 

🏠 Home Loan Interest Subsidy

👶Maternity and Paternity Leave 

🌱Soft Skill Improvement Programmes

🎬Movie Friday & Team events

🌍Onsite Opportunities

🎉Semi-Annual Office Event & Outdoor Activities

🏆Rewards and Recognition 

🕒 Salary on Time + Full Statutory Compliances (PF, ESIC, Gratuity, etc.)

Skills

• Experience in Design, Films, Social Media, Digital Marketing is preferred Skills

• Sales

• Business Development

• Communication

• Social Media Marketing

• Negotiation

• Marketing Strategy

• Customer Relationship Management (CRM)

• Project Management • Presentation S

What You Will Do :

As a Data Governance Lead at Kanerika, you will be responsible for defining, leading, and operationalizing the data governance framework, ensuring enterprise-wide alignment and regulatory compliance.

Required Qualifications :

- 7+ years of experience in data governance and data management.

- Proficient in Microsoft Purview and Informatica data governance tools.

- Strong in metadata management, lineage mapping, classification, and security.

- Experience with ADF, REST APIs, Talend, dbt, and automation via Azure tools.

- Knowledge of GDPR, CCPA, HIPAA, SOX and related compliance needs.

- Skilled in bridging technical governance with business and compliance goals.

Tools & Technologies :

- Microsoft Purview, Collibra, Atlan, Informatica Axon, IBM IG Catalog

- Microsoft Purview capabilities :

1. Label creation & policy setup

2. Auto-labeling & DLP

3. Compliance Manager, Insider Risk, Records & Lifecycle Management

4. Unified Catalog, eDiscovery, Data Map, Audit, Compliance alerts, DSPM.

Key Responsibilities :

1. Governance Strategy & Stakeholder Alignment :

- Develop and maintain enterprise data governance strategies, policies, and standards.

- Align governance with business goals : compliance, analytics, and decision-making.

- Collaborate across business, IT, legal, and compliance teams for role alignment.

- Drive governance training, awareness, and change management programs.

2. Microsoft Purview Administration & Implementation :

- Manage Microsoft Purview accounts, collections, and RBAC aligned to org structure.

- Optimize Purview setup for large-scale environments (50TB+).

- Integrate with Azure Data Lake, Synapse, SQL DB, Power BI, Snowflake.

- Schedule scans, set classification jobs, and maintain collection hierarchies.

3. Metadata & Lineage Management :

- Design metadata repositories and maintain business glossaries and data dictionaries.

- Implement ingestion workflows via ADF, REST APIs, PowerShell, Azure Functions.

- Ensure lineage mapping (ADF ? Synapse ? Power BI) and impact analysis.

4. Data Classification & Security Governance :

- Define classification rules and sensitivity labels (PII, PCI, PHI).

- Integrate with MIP, DLP, Insider Risk Management, and Compliance Manager.

- Enforce records management, lifecycle policies, and information barriers.

5. Data Quality & Policy Management :

- Define KPIs and dashboards to monitor data quality across domains.

- Collaborate on rule design, remediation workflows, and exception handling.

- Ensure policy compliance (GDPR, HIPAA, CCPA, etc.) and risk management.

6. Business Glossary & Stewardship :

- Maintain business glossary with domain owners and stewards in Purview.

- Enforce approval workflows, standard naming, and steward responsibilities.

- Conduct metadata audits for glossary and asset documentation quality.

7. Automation & Integration :

- Automate governance processes using PowerShell, Azure Functions, Logic Apps.

- Create pipelines for ingestion, lineage, glossary updates, tagging.

- Integrate with Power BI, Azure Monitor, Synapse Link, Collibra, BigID, etc.

8. Monitoring, Auditing & Compliance :

- Set up dashboards for audit logs, compliance reporting, metadata coverage.

- Oversee data lifecycle management across its phases.

- Support internal and external audit readiness with proper documentation.

Job Profile : Accounts Finalization

Location : Ahmedabad

Experience : 2-5 yrs

Qualification : Bcom/Mcom/CA Inter/CA Final/CMA Inter /CMA Final

Salary : 25K-35K CTC Per Month

Joining : Immediate OR 4-5 Days

Main Key Skills : Accounts Finalization & Inter Company Transctions

Account finalization, Ledger Scrutiny, Revenue Reconciliation, GST, TDS, Accounting related things , accounts receivable, accounts payable, TDS, Payroll, Accrued expense, prepaid expense, postpaid expense TDS

What we are looking:

- Intercompany Entry passing

- Find and rectify intercompany account entries

- He should be able to make double or more entries within group of companies

- Allocation of Exp between companies

- Need fundamental

We are looking for a QA Automation  Engineer who understands how to ensure the quality of a product that is changing very fast. If you're passionate about writing code to test financial products at scale , then we want to chat. Are you ready to revolutionize the small business banking industry with us?

About the Role

• Collaborate with developers and product managers to deliver the highest quality with each release
• Own the acceptance criteria process with developers and create detailed, comprehensive, and well-structured test plans and test cases for features
• Create the necessary automation library and framework as required and build automation tests and integrated them to CI/CD pipeline
• Communicate using synchronous and asynchronous channels to collaborate effectively

Requirements for the Role

• 5+ years experience with manual and automation testing
• Experience with QA methodologies for large scale web and mobile applications, understanding of software development process
• Experience with mobile,(android and iOS) web and API automation testing using tools such as Selenium, Appium and Postman
• Demonstrated ability to work well with others in a team environment and with geographically distributed teams
• Experience working with SCM tools like Git
• Experience in implementing CI/CD regression pipelines

Job Description

• 2+ years of relevant programming experience in an online environment, preferably in the gaming industry.
• Good knowledge of HTML5 and Javascript.
• Should have worked on Phaser.io HTML5 framework.
• Should have worked on at least one HTML5 game.
• Good knowledge of HTML5, CSS3, JavaScript, AJAX, SVG, XML.
• Knowledge of HTML5 porting into Android and iOS through available plug- in.
• Ability to develop and deploy HTML5 on iOS, Android and Web.
• Strong attention to detail and knowledge of robust quality assurance practices.
• Strong testing, debugging, and analytical skills.

• Job Title:- Backend/DevOps Engineer
• Job Location:- Opp. Sola over bridge, Ahmedabad
• Education:- B.E./ B. Tech./ M.E./ M. Tech/ MCA
• Number of Vacancy:- 03
• 5 Days working
• Notice Period:- Can join less than a month
• Job Timing:- 10am to 7:30pm.

About the Role

Are you a server-side developer with a keen interest in reliable solutions?

Is Python your language?

Do you want a challenging role that goes beyond backend development and includes infrastructure and operations problems?

If you answered yes to all of the above, you should join our fast growing team!

We are looking for 3 experienced Backend/DevOps Engineers who will focus on backend development in Python and will be working on reliability, efficiency and scalability of our systems. As a member of our small team you will have a lot of independence and responsibilities. 

As Backend/DevOps Engineer you will...:-

• Design and maintain systems that are robust, flexible and preformat
• Be responsible for building complex and take high- scale systems
• Prototype new gameplay ideas and concepts
• Develop server tools for game features and live operations
• Be one of three backend engineers on our small and fast moving team
• Work alongside our C++, Android, and iOS developers
• Contribute to ideas and design for new features

To be successful in this role, we'd expect you to…:-

• Have 3+ years of experience in Python development
• Be familiar with common database access patterns
• Have experience with designing systems and monitoring metrics, looking at graphs.
• Have knowledge of AWS, Kubernetes and Docker.
• Be able to work well in a remote development environment.
• Be able to communicate in English at a native speaking and writing level.
• Be responsible to your fellow remote team members.
• Be highly communicative and go out of your way to contribute to the team and help others