11+ Process improvement Jobs in Ahmedabad | Process improvement Job openings in Ahmedabad

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Role Overview:

Looking for a proactive and hands-on finance professional to lead the Finance function. The ideal candidate will ensure accurate financial reporting, statutory compliance, budgeting, and support strategic business planning.

Key Responsibilities:

1. Financial Management & Reporting

• Prepare monthly, quarterly, and annual financial statements
• Ensure Ind AS compliance and timely account closure
• Create MIS dashboards and forecast financial trends

2. Accounting & Operations

• Manage billing, collections, vendor payments, payroll accounting
• Handle revenue recognition and maintain accurate books
• Oversee inter-entity transactions

3. Statutory Compliance & Taxation

• Ensure 100% compliance with GST, TDS, PF, PT, Income Tax
• Handle audits, returns, and coordinate with external auditors

4. Audit & Risk Control

• Lead internal and statutory audits
• Implement internal controls and SOPs

5. Budgeting & Treasury

• Prepare and monitor budgets and cash flows
• Handle working capital, banking transactions, and fund flow

6. Commercial & Pricing Support

• Work on cost/margin analysis and support pricing strategies
• Collaborate with cross-functional teams for commercial decisions

7. Team Leadership & Automation

• Lead the finance team, ensure timely delivery
• Implement automation and best practices using tools like Tally, Zoho

Qualifications & Experience:

• Bachelor’s or Master’s in Commerce/Finance/Accounting
• 5 to 9 years of experience in finance (preferably in the service sector)
• Exposure to audit support, compliance, and financial reporting
• Experience in certification/training/consulting/professional services is a plus

Key Skills:

• Strong knowledge of GST, TDS, and accounting principles
• Proficiency in Excel, Tally, Zoho Books/ERP
• Excellent communication & coordination skills
• Attention to detail, integrity, and process orientation

Performance Metrics:

• Timely and accurate financial reporting
• Zero non-compliance in statutory filings
• Effective budget control and audit management
• Process improvements and stakeholder satisfaction

Why Apply for This Role?

• Leadership opportunity in a growing finance function
• Cross-functional exposure and strategic involvement
• Continuous learning in audits, international reporting, and automation

Key Responsibilities:

1. Financial Management & Reporting

• Lead preparation of monthly, quarterly, and annual financial statements (P&L, Balance Sheet, Cash Flow).

• Ensure timely closure of accounts and compliance with applicable Indian Accounting Standards (Ind AS).

• Manage financial planning, forecasting, and cost control aligned with business objectives.

• Prepare management reports and MIS dashboards for review by senior leadership.

2. Accounting & Operational Finance

• Oversee all accounting operations including billing, collections, bank reconciliations, vendor payments, payroll accounting, and inter-entity transactions.

• Monitor and manage revenue recognition for both accredited and non-accredited schemes, including deferred revenue, advances, and adjustments.

• Ensure accuracy and completeness of books of accounts in line with internal policies and audit standards.

3. Taxation & Statutory Compliance

• Ensure 100% compliance with all statutory obligations: GST, TDS, PF, PT, Income Tax, and other regulatory filings.

• Handle tax audits, GST reconciliations (GSTR-1, 2B, 3B), TDS returns, and coordinate with external consultants/auditors.

• Stay updated on amendments in Indian tax and compliance frameworks relevant to service-based businesses.

4. Audit, Controls & Risk Management

• Lead internal and statutory audit processes from planning to closure.

• Ensure implementation of robust internal controls and SOPs to minimize risks.

5. Budgeting & Treasury

• Prepare and monitor annual budgets, cash flow projections, and variance reports.

• Manage working capital, fund flows, and cash position for smooth business operations.

• Maintain relationships with banking partners and manage banking transactions, facilities, and reconciliations.

6. Commercial Support & Pricing

• Support pricing models for new schemes, training programs, and client proposals.

• Conduct margin and cost analysis to drive data-informed pricing strategies and maximize financial performance.

• Work closely with Business Development and Operations to ensure commercially sound decisions.

7. Team Leadership & Process Improvement

• Lead and guide the accounts and finance team; assign responsibilities and ensure timely delivery.

• Implement automation and accounting software best practices (e.g., Tally, Zoho, etc.).

• Drive continual improvement in financial processes, documentation, and reporting.

Qualifications & Experience:

Education:

• Bachelor’s or Master’s Degree in Commerce, Finance, or Accounting (CA Inter or MBA Finance preferred).

Experience:

• 5 to 8 years of relevant experience in service sector finance

• Experience in handling statutory compliance, audit support, and financial reporting.

• Experience working in or with certification/training/consulting or professional services companies preferred

Key Skills & Competencies:

• Strong knowledge of accounting principles, GST, TDS, and other compliance frameworks

• Sound understanding of Indian financial regulations and service taxations

• Excellent Excel, Tally, and financial system skills (Zoho Books/ERP, preferred)

• Good communication and interdepartmental coordination skills

• High integrity, attention to detail, and process-oriented thinking

Key Performance Indicators (KPIs):

• Accuracy and timeliness of financial statements and MIS

• Zero non-compliance or penalties on statutory filings

• Timely audit closure with minimal observations

• Cost and variance control against budgets

• Process improvements implemented

• Internal stakeholder satisfaction and team performance

Role: Relationship Manager

• Exp: min 1 year
• Min CTC : 3.60 LPA - Max CTC: of 4.80 LPA, (along with performance-based incentives + Birthday perks + Mediclaim Insurance, etc)
• Meals will be provided, as the staff will be stationed at the resorts.
• Location: Goa, Gujarat, Maharastra

Key Responsibilities of the Relationship Manager:

• Achieving stretched targets in a result-focused environment.
• To identify potential customers, create and close new business opportunities in line with the strategic direction of the company.
• To build and maintain strong client relationships by effectively handlings objections/cancellations thus ensuring a high level of customer service are met at all times.
• To prepare sales proposals for prospective clients.
• Regular liaison sales/Pre-sales and member relations department.
• To keep abreast of new products and services and undertake training

Key Responsibilities: Strong Communication, Basic Knowledge Documentation. 

If you're interested, please share your updated resume along with the following details:

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Looking forward to your response!

Job Responsibilities: 

• Technically sound in Dot Net technology. Good working knowledge & experience in Web API and SQL Server
• Should be able to carry out requirement analysis, design, coding unit testing and support to fix defects reported during QA, UAT phases and at GO Live times.
• Able to work alone or as part of a team with minimal or no supervision from Delivery leads.
• Good experience required in Azure stack of integration technology-Logic app, Azure Function, APIM and Application insights.

Must have skill 

• Strong Web API development using ASP.Net Core, Logic app, azure functions, APIM
• Azure Functions
• Azure Logic App
• Azure APIM
• Azure ServiceBus

Desirable Skills 

• Azure Event Grid/Hub
• Azure KeyVault
• Azure SQL – Knowledge on SQL query

We are looking for developers who are passionate about Python and know what are the benefits of python well.

Responsibilities:

• Design & implement new software modules based on the product requirements
• Debug existing software components, fix issues, and avoid regressions
• Be proactive, take ownership, and be accountable
• Familiar with Test Drive Development.
• Participate in software architecture, design discussions, and code reviews

Technologies we’re hiring for:

• Developed HTTP based REST APIs and implemented Authentication, Caching
• Worked with relational and NoSQL databases and aware of concepts like ORM, Migrations
• Languages & Frameworks: Python Django/Flask
• Database: Postgres/ Mongo
• Must have worked in a Unix/Linux based environment
• Advanced middleware like RabbitMQ, Celery Beat is definitely a plus.

Minimum 3+ year hands-on experience in Python needed

Required Skills:

Unity 3D, C#, Knowledge of Android and iOS build system, VR, AR, Multiplayer with Photon and Custom server