11+ Process improvement Jobs in Ahmedabad | Process improvement Job openings in Ahmedabad

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Very good knowledge of at least one front end technology like AngularJs, ReactJs, ViewJs

Very good experience in AJAX, Javascript, Jquery, HTML, CSS3, bootstrap.

Good experience working for APIs and web-services

Should have good experience working for GIT or Bitbucket

Excellent Communication

Able to communicate with International client directly

- Strong logic and analytical skills.

- 5+ Years of experience with PHP, React.js, Javascript, HTML5, CSS3.

- Database Experience - Postgres or other relational databases.

- Proficient understanding of code versioning tools, such as Git, bitbucket.

- Familiarity with Unix/Linux environments.

- Experience with modern dev stack (Docker, Kubernetes) as well as cloud hosting solutions would be an added advantage but not compulsory.

- Use SOAP and REST to implement API integrations

- Flexible to Learn new technologies!!

Must Good English communication

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.

Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers.

JD:

Lead the pre-sales (25%) to post-sales (75%) efforts building Public/Hybrid Cloud solutions working collaboratively with Intuitive and client technical and business stakeholders

Be a customer advocate with obsession for excellence delivering measurable success for Intuitive’s customers with secure, scalable, highly available cloud architecture that leverage AWS Cloud services

Experience in analyzing customer's business and technical requirements, assessing existing environment for Cloud enablement, advising on Cloud models, technologies, and risk management strategies

Apply creative thinking/approach to determine technical solutions that further business goals and align with corporate technology strategies

Extensive experience building Well Architected solutions in-line with AWS cloud adoption framework (DevOps/DevSecOps, Database/Data Warehouse/Data Lake, App Modernization/Containers, Security, Governance, Risk, Compliance, Cost Management and Operational Excellence)

Experience with application discovery prefera bly with tools like Cloudscape, to discover application configurations , databases, filesystems, and application dependencies

Experience with Well Architected Review, Cloud Readiness Assessments and defining migration patterns (MRA/MRP) for application migration e.g. Re-host, Re-platform, Re-architect etc

Experience in architecting and deploying AWS Landing Zone architecture with CI/CD pipeline

Experience on architecture, design of AWS cloud services to address scalability, performance, HA, security, availability, compliance, backup and DR, automation, alerting and monitoring and cost

Hands-on experience in migrating applications to AWS leveraging proven tools and processes including migration, implementation, cutover and rollback plans and execution

Hands-on experience in deploying various AWS services e.g. EC2, S3, VPC, RDS, Security Groups etc. using either manual or IaC, IaC is preferred

Hands-on Experience in writing cloud automation scripts/code such as Ansible, Terraform, CloudFormation Template (AWS CFT) etc.

Hands-on Experience with application build/release processes CI/CD pipelines

Deep understanding of Agile processes (planning/stand-ups/retros etc), and interact with cross-functional teams i.e. Development, Infrastructure, Security, Performance Engineering, and QA

Additional Requirements:

Work with Technology leadership to grow the Cloud & DevOps practice. Create cloud practice collateral

Work directly with sales teams to improve and help them drive the sales for Cloud & DevOps practice

Assist Sales and Marketing team in creating sales and marketing collateral

Write whitepapers and technology blogs to be published on social media and Intuitive website

Create case studies for projects successfully executed by Intuitive delivery team

Conduct sales enablement sessions to coach sales team on new offerings

Flexibility with work hours supporting customer’s requirement and collaboration with global delivery teams

Flexibility with Travel as required for Pre-sales/Post-sales, Design workshops, War-room Migration events and customer meetings

Strong passion for modern technology exploration and development

Excellent written, verbal communication skills, presentation, and collaboration skills - Team leadership skills

Experience with Multi-cloud (Azure, GCP, OCI) is a big plus

Experience with VMware Cloud Foundation as well as Advanced Windows and Linux Engineering is a big plus

Experience with On-prem Data Engineering (Database, Data Warehouse, Data Lake) is a big plus

• Lead, Design, develop, and maintain full-stack, web-based applications, and toolchains.
• Design and develop internal and external business systems/applications, systems interfaces, databases,
• reporting, or business functionality
• Work with development and BA teams and project manager to ideate software solutions
• Participate in client communication & effort estimations for new projects/feature development.
• Translate business and functional requirements into documented technical specifications
• Utilize development skills to build (code) new systems functionality per technical specifications, with deliverables to include code builds and automated unit tests
• Perform Code Reviews for all code written by the other developers, review code for team and industry standards compliance, and provide feedback to developers.
• Collaborating with other developers using version control (git).
• Facilitate/lead reviews of technical specifications and program code with other members of the technical team, and communicate design, requirements, feature set, functionality and limitations of systems/applications to the team
• Guide and mentor junior full-stack developers. 

Overview:

Role: Software Development - Other

Industry Type: IT Services & Consulting

Department: Engineering - Software & QA

Role Category: Software Development

Responsibilities

• Hands-on developer who can breakdown a large/complex problem, quickly

derive an efficient design, document and implement the core framework.

• Demonstrated appreciation for code performance, scalability, and extensibility.

• Understands big picture/business cases behind individual requirements and attempts to

offer lower cost solutions.

• Oversees requirement, project planning, design reviews, and feature

implementation.

• Develop and maintain effective automated unit test coverage of new and existing code.

• Write quality, testable, maintainable, and well-documented code.

Qualification:

•Ready to relocate to Ahmedabad, Gujarat

•Solid understanding of object-oriented programming (OOP).

•Web API and MVC Framework.

•C# with .NET or .NET Core.

•Good MS SQL experience and database development using T-SQL.

•Familiarity with common developer tools GIT, SVN, or TFS.

• JavaScript frameworks such as jQuery / Angular framework / React js.

•Excellent written and verbal communication skills in English.

Key Skills

• Angular

• MVC Framework

• CSS

• .Net

• JavaScript

• HTML

• JavaScript Framework

Perks and Benefits

• Rewards and Recognition.

• Flexible working hours.

• Exposure to international market

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

We are looking for a fresher or 1 year experienced WordPress/HTML/Bootstrap developer to design and implement attractive and functional websites for our clients. You will be responsible for both back-end and front-end development including the implementation of WordPress themes and plugins as well as site integration and security updates.

To be a successful WordPress/HTML/Bootstrap developer, you should have in-depth knowledge of front-end programming languages, a good eye for aesthetics, and strong content management skills. Ultimately, a top-class WordPress developer can create attractive, user-friendly websites that perfectly meet the design and functionality specifications of the client.

WordPress Developer Responsibilities:

• Meeting with clients to discuss website design and function.
• Designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Monitoring the performance of the live website.
•  

WordPress Developer Requirements:

• Bachelor’s degree in computer science or a similar field.
• Proven work experience as a WordPress developer.
• Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
• Knowledge of code versioning tools including Git, Mercurial, and SVN.
• Experience working with debugging tools such as Chrome Inspector and Firebug.
• Good understanding of website architecture and aesthetics.
• Ability to manage projects.
• Good communication skills.

We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building the application Pathya.app, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Roles and Responsibilities

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open-source community to encourage and help implement mission-critical software fixes React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Use exciting app build in swift and Kotlin and convert it to react-native

Desired Candidate Profile

• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
• Knowledge of functional or object-oriented programming
• Ability to write well-documented, clean JavaScript code
• Rock-solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools & library like XCode, Gradle, saga, redux, re-animated, firebase
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites

Perks and Benefits

• We offer you work from home
• flexible with timing
• 5days working
• We trust our employee inspires them to do innovative things and explore and execute new techniques

Dear All,

On behalf of one of our clients, we are hiring ambitious Sales & Marketing Executives

Job Description
As the sales and marketing executive you will be involved in developing marketing strategies, implementing marketing plans, developing sales strategies, maintaining customer relations, and creating sales reports.
Research and recommend prospects for new business opportunities. Research and analyze sales options. Build and maintain relationships with clients and prospects. Working with the sales team to develop targeted sales strategies. Answering client queries about product specifications and uses. Maintaining client relations. Collect and analyze information and prepare data and sales reports. Build and maintain professional networks

Requirements
1. MBA in Marketing, Business, or a related field.
2.Proven work experience as a Sales and Marketing Executive.
3.High-level communication and networking skills.
4.A passion for sales.
5.Understanding of commercial trends and marketing strategies.
6.Ability to negotiate and understanding of marketing skills
7.Self-motivated and goal-oriented, desire to deliver results
8.Ability to create and deliver presentations
9.Fast learner and a quick thinker