11+ Process improvement Jobs in Ahmedabad | Process improvement Job openings in Ahmedabad

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Technical Project Manager JD

Client communication for requirement gathering and during project development

Good on wireframing and project scoping

Handling team of developer and coordinating with team and client

Help in pre-sales for making some initial documentation 

Vast experience in development using technology such as PHP, Node, Django, React, Angular etc.

Good experience as team lead.

Great english communication and fluent communication experience

Technically strong, strong in Analytical Skills, Strong problem-solving capabilities

Server Knowledge and strong in GIT, GITLAB, SVN Knowledge

Sprint planning and scrum management

Experience making documentation like technical documents of project

Helping developers came out of terms

Strong R & D Skills, scrum

Strong database knowledge of MYSQL, PostgreSql, MongoDB

Strong Expertise making scalable applications

Knowledge of different software architecture and where to use which architecture etc. also design patterns.

Responsibilities:

• ACCOUNT MANAGEMENT and OPERATIONS

• Handles day-to-day administration of accounts independently in coordination with the team. Ensures timely execution of work

• Understands clients' requirements in functional as well as business aspects to execute campaigns.

• Generate campaign/project proposals, pricing as well as critical path

• Maintains relationship with key individuals (project owners) at middle management levels of the client organization

• Develops a thorough understanding of brands • Ensures seamless execution of client campaigns, prioritizes resources, and keeps Reporting manager and other groups well informed of progress and changes • Participates in interactive strategy Developmnent with the Strategy Team 

Skills:

• Should be able to build strong client relationships

• Should be able to build strategic partnerships

• Client assessment skill

• Excellent Communication Skills

• Decision rnaking skills

• Planning and Organizing Skills 

If interested kindly share updated cv at hitanya(at)zohomail(dot)in

We are searching for a Laravel developer to build web applications for our clients. In this role, you will design and create projects using Laravel framework and PHP, and assist the team in delivering high-quality web applications, services, and tools for our business.

Responsibilities-

1. Discussing project aims with the client and development team.
2. Designing and building web applications using Laravel.
3. Troubleshooting issues in the implementation and debug builds.
4. Working with front-end and back-end developers on projects.
5. Testing functionality for users and the backend.

Requirements-

• Experience working with PHP, performing unit testing, and managing APIs such as REST.
• A solid understanding of application design using Laravel.
• Knowledge of database design and querying using SQL.
• Proficiency in HTML and JavaScript.

Additional information-

Job type- Full time- in office

Minimum experience- 1 year

We are seeking a skilled and motivated Python Full Stack Developer to join us. The ideal candidate will have experience with Python, JavaScript and its related technologies, as well as a passion for developing efficient and scalable software solutions.

Responsibilities:

• Design and develop high-quality, scalable applications using Python, Django, DRF, FastAPI and JavaScript frameworks such as React or Vue.js
• Analyze business requirements and develop software solutions to meet those needs
• Write clean, maintainable, and efficient code
• Test software solutions to ensure they meet performance, scalability, and reliability requirements
• Debug and troubleshoot issues in the software
• Stay up-to-date with emerging trends and technologies in Python development

Qualifications:

• Bachelor's or Master's degree in Computer Science or related field
• At least 2 years of experience in developing applications using Python, Django, DRF or FastAPI.
• At least 2 years of experience in using front-end JavaScript frameworks such as Jquery, React or Vue.js
• Experience with database technologies such as PostgreSQL and MongoDB
• Experience with AWS or other cloud platforms
• Ability to write clean and maintainable code
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills

Nice to have:

• Knowledge of Trading in stocks, forex, futures etc.
• Knowledge of automated trading
• Experience with Different Trading Platforms

We offer:

• Competitive salary
• Flexible working hours

Job Types: Full-time, Regular / Permanent

Salary: ₹400,000.00 - ₹10,000.00 per year

Benefits:

• Flexible schedule

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Overtime pay
• Yearly bonus
• Performance-based bonus

Ability to commute/relocate:

• Mondeal heights, SG Highway, Ahmedabad - 380015, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Python: 1-3 years (Required)
• JavaScript: 1-3 years (Required)

EXP:2+YRS
LOCATION: MUMBAI (HYBRID/REMOTE)

GOOD COMMUNICATION

Design, code, test, debug & document software account to the requirement
Develop, maintain, support programs as required
Analyze, diagnose, resolve errors in applications
Follow all standards/methodologies
Participate in requirements analysis

We are looking for an enthusiastic marketing intern to join our marketing department and provide creative ideas to help achieve our goals. You will have administrative duties in developing and implementing marketing strategies.

As a marketing intern, you will collaborate with our marketing and advertising team in all stages of marketing campaigns. Your insightful contribution will help develop, expand and maintain our marketing channels. This internship will help you acquire marketing skills and provide you with knowledge of various marketing strategies. Ultimately, you will gain broad experience in marketing and should be prepared to enter any fast-paced work environment.

Responsibilities:

• Collect quantitative and qualitative data from marketing campaigns

• Perform market analysis and research on the competition

• Support the marketing team in daily administrative tasks

• Assist in marketing and advertising promotional activities (e.g. social media, direct mail, and web)

• Prepares promotional presentations

• Help distribute marketing materials

• Manage and update company database and customer relationship management systems (CRM)

• Help organize marketing events

• Bachelor’s Degree in Computer Science or related field
• 3-5 years’ web development experience required
•  Experience on React js , Angular js and Vue js.
• Proficiency with AngularJS an asset
• Strong knowledge of web development tools and programming languages

This is a technolog yagnostic position and you would be viewed as a technolog enthusiast who can work (not code) on architecture and designing of any application immaterial of the technology used.

Your experience as a programmer of a technical lead will benefit a lot. 

If you believe in “ First, solve the problem. Then, write the code. ”, we are looking for you. 

• Atleast 8 years of experience working either in Java/JEE, Python or Ruby on Rails.
• Ability to manage a team and handle clients.
• Very good at Analysis and Design.
• Passion to write good quality code.
• Able to work in a fast paced environment.
• Able to manage multiple tasks with changing priorities in a cross-functional environment
• Team player
• Ability to balance competing priorities.
• Excellent communication skills.

BoTree Technologies was incorporated in 2012 and since then we have constantly worked towards building a place to work which provides each member an opportunity to challenge herself and grow on a day to day basis.