11+ Process improvement Jobs in Ahmedabad | Process improvement Job openings in Ahmedabad

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Sr. Account Executive

Key Responsibilities:

Accounting & Finance:

Handle day-to-day accounting entries in Tally ERP / Tally Prime

Manage Accounts Payable, Accounts Receivable, Bank Reconciliation

Maintain books of accounts, ledgers, and vouchers

Prepare monthly, quarterly, and yearly MIS reports

Assist in finalization of accounts and audit coordination

Payroll & Compliance:

Handle end-to-end payroll processing

Manage PF, ESIC, PT, LWF and other statutory compliances

Ensure timely filing of returns and challans

Handle Form 16, TDS returns, and salary-related reconciliations

Taxation:

Manage GST compliance: returns, reconciliations, notices, and audits

Handle TDS workings and filings (24Q, 26Q, etc.)

Coordinate with CA for Income Tax, GST, and Statutory Audits

Banking & Regulatory:

Handle bank-related work including:

APR, FLA, and other bank / RBI forms

Fund transfers, FD management, and documentation

Manage vendor and client payment cycles

US Accounting (Good to have):

Basic understanding of US accounting concepts

Exposure to invoicing, reconciliation, or bookkeeping for US clients is a plus

Required Skills & Tools:

Strong working knowledge of Tally ERP / Tally Prime

Good knowledge of GST, TDS, PF, ESIC, Payroll

Proficiency in Excel / Google Sheets

Good understanding of service-based accounting

Ability to coordinate with auditors, consultants, and banks

Good to Have:

Experience in an IT / Software / Service-based company

Knowledge of compliance calendars and audit processes

Basic understanding of US accounting

Ability to independently handle accounting operations

Audit/Books Finalization

TDS/PF/ESIC

GST

Job description:

• Develop, implement, and maintain Java application phases, code, and software
• Work as part of a software development team
• Contributing to all phases of the development lifecycle
• Write well-designed, testable, efficient code per specifications and test to ensure designs are in compliance with the specifications
• Analyze user requirements to determine how to translate into Java
• Debug and resolve technical issues
• Develop documentation to track

Technical Skill (Must have)

• Java, JSP-Servlets, Spring MVC, Sprint REST, Spring Boot
• Hibernate, Unit testing framework i.e., JUnit
• SQL, Database i.e MySQL, Oracle
• Cloud computing platform understanding i.e., AWS
• Project Management tools like Jira, Mantis
• Source-Code Control System (GIT, SVN)
• Web services
• Agile Methodology
• Web/Application Servers i.e., Tomcat
  
  

Employee perks & benefits:

• 5 days a week work culture 
• Health insurance (for employees and family) 
• Performance awards and rewards 
• Flexible work hours

Minimum of 7+ years of hands-on development experience in one or more of the following languages/frameworks: React/Angular, Node/Next.js,python/Django

● Hands-on development and deployment experience in AWS or Azure using serverless functions or EC2

● Experience with RESTful & GraphQL APIs

● Familiarity with microservices architectures

● Familiarity with dev tools such as Github, Jira, CFT, Terraform

● DB experience with relational or noSQL such as PostgreSQL, , MySQL, Redshift, MongoDB, Redis

● Familiarity with cloud-based logging, monitoring, and security tools

• Write clean, scalable code using .NET programming languages
• Develop technical interfaces, specifications, and architecture
• Develop client displays and user interfaces
• Assist software personnel in handling project-related work and other requirements
• Coordinate with other software professionals and developers
• Familiarity with the.NET framework (Like DotNet Core, MVC), SQL Server, and design/architectural patterns.
• 2+ years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, .NET) and HTML5/CSS3
• Excellent troubleshooting and communication skills

Looking For Rocket Singh, Who can Make us fly.

Our client servicing professionals focus on managing clients, maintaining a long term relationship with clients and maximizing sales opportunities within them. This position allows you to build productive, professional relationships with key personnel in assigned client accounts. 

Our top client servicing professionals are passionate and driven in order to produce top results, all the while maintaining integrity.Position holder will be an individual contributor, responsible to generate revenue through serving existing clients, managing their retention and renewal year on year and upsell.

Exp : 1 yr + Minimum. 

Job Summary:

• To generate leads along with assigned team & Identify decision makers within targeted leads and initiate the sales process.
• To manage time and work flow and create effective client meeting plans.
• To penetrate all targeted key accounts and originate upselling opportunities for the companies products and services.
• To set up and deliver sales presentations, product/service demonstrations on daily basis.
• Will be responsible for key client retention, per key client revenue optimization & renewals.
• To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound closure.
• To be an interface between the customer and internal support teams to ensure that the customer receives the best possible service from the company.
• Ensure High Class Service delivery to identified key clients.
• Closely monitoring of work in progress, customer complaints and accounts receivables.
• To ensure that all payments are collected as per the companies payment terms.
• Ensure adherence to sales processes and requirements.
• Achievement of monthly, quarterly & yearly business plan.

Knowledge:

Knowledge and application of sales & servicing techniques such as: Seek Opportunity, Rapport building, selling on emotion, ownership, building value in the product, and upselling.

GrowthAssist is one of the globally recognized outsourcing agencies in the industry based out in India, founded in 2020 with a current strength of 25+ team members, and growing rapidly.

Currently, we are hiring passionate Paid Marketing Specialists to join our team. Please refer to the job description for more insights about the organization and the role:

• Job Location: Jaipur/Pune/Mumbai/Ahmedabad/Remote OK
• Job Title: SEM Consultant
• Job Timings: 5 PM to 1 AM (IST) | US Client
• Job Type: Contractual & Full-time (Both)
• Required Experience: 2+ years
• Salary: 30-50k INR (Month)

Roles and Responsibilities

• Managing and keeping track of ROI.
• Compiling regular spend reports for campaigns.
• Ability to communicate effectively and confidently.
• Understand the client’s business and work towards achieving their KPIs.
• Weekly/fortnightly and monthly reporting of the accounts with data insights.
• Be up to date with industry updates and experiments.
• Drawing the strategies, executing, and analyzing profitability.
• Coordination with the other teams to get the right assets and execution done.

Skills Required

• Ability to work independently and as part of a team.
• Knowledge/experience in working in-house or agency working methodology and culture.
• Ability to work flexibly and towards tight deadlines.
• Highly proficient in MS word, Excel, and PowerPoint.
• Experience with coding and conversion tracking will be an add-on.
• Knowledge of PPC campaign management tools but not limited to: Google AdWords Editor, Yahoo advertising platform, MSN Adcenter, Facebook ads manager & LinkedIn campaign manager.
• Proven track record of management of paid search campaigns (Google, Yahoo, MSN), mobile paid search campaigns, GDN & shopping ads, and Retargeting campaigns.
• In-depth understanding of paid social campaigns (Facebook, LinkedIn) creation, drawing the strategies and analyzing the performance.
• Working knowledge of tracking and analytics tools (GTM & GA).
• Google Ads certifications with in-depth knowledge.
• Expertise in Advance level Excel operation (Pivot Table, VLOOKUP Experience).
• Self-motivated and confident.
• Problem-solving and decision-making skills.

Additionally, we at Growth Assist review communication skills and English fluency to ensure effortless collaboration.

What We Offer

• Quarterly Rewards and Recognition Programs: We foster learning and encourage people to take moonshots. When you achieve your goals, we recognize and reward your hard work.
• Health Benefits: We cover health insurance for you and your loved ones.
• Sabbatical Policy: We encourage people to take time off and rejuvenate, upskill and pursue their interests so that they can generate new ideas.
• Pet-friendly office and open floor plan. No mundane cubicles.