11+ Process improvement Jobs in Ahmedabad | Process improvement Job openings in Ahmedabad

Required qualifications and experience:

• Graduate in any specialization
• Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
• Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
• Good presentation and MS Excel skills
• Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

Roles and responsibilities:

• Perform quantitative assessment and continuous process improvement to drive business and efficiency.
• Manage the roster and deliver on the service levels as per the agreement.
• Raise alerts on downtimes or fluctuations.
• Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
• Analyse various process gaps and raise request for new SOPs to close loop.
• Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
• Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
• Internal and external stakeholder management.
• Coordinate Application ID management and maintain records.
• Improve operational deliverables of the aligned LOBs of the outsourced partner.
• Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
• Work on better tagging of customer voice and better ways of process flows.
• Device proactive programs to reduce calls.
• Devise cross-functional and up-skilling training plans for current teams.
• Manage Transactional Training and Development of the trainers.

Must Have:

• Thorough experience (Sr. Developer: 3+ years) in core python as well as the Django framework.
• Deep understanding of designing and implementing REST web services/APIs.
• Ability to address authentication and security constraints efficiently.
• Knowledge about Amazon web services and ability to integrate it.
• Ability to write complex python utility scripts.
• Ability to deliver design documentations whenever needed.
• Knowledge of Version Control using SVN/GIT.
• Ability to analyse, debug and resolve basic to complex problems on-demand (independently).

Nice To Have:

• Knowledge with microservice architecture is a BIG plus.
• Knowledge of the docker platform to serve the applications in docker containers and being able to use docker compose will be a plus.
• Leadership and Time Management skills.

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Roles & Responsibilities:

• Managing HR service delivery and ensuring alignment with business and HR strategic objectives.

• Partnering with business on end-to-end employee life cycle management.

• Building talent pipelines for current and future job openings

• Ensuring speed and quality of hiring as per the Manpower plan.

• Developing and enhancing our external partnerships with colleges, job boards and HR vendors.

• Contributing towards building systems & processes and initiatives with an aim to enhance productivity and retention of talent and reduce attrition.

• Deploying key initiatives to build engagement & driving communication to bring alive the EVP for employees.

• Designing & execution of Performance Management process that drives high performance.

• Conceptualization & implementation of business-relevant Talent Management practices.

• Driving training and development that will identify and meet the behavioral/ leadership/ managerial training needs of employees.

• Driving key actions to build a high performing and engaged workforce aligned with outcomes from the Employee Opinion Survey.

Requirements:

• Graduate in any discipline + MBA from a reputed institute, majoring in HR.

• Min 3-5 years of experience as HR generalist / HR Business partner in BFSI domain (preference to Financial Services/Investment Banking sector)

• Working knowledge of industry standards and practices and applicable Indian Employment laws

• Excellent communication, interviewing skills & analytical skills.

• Positive attitude, quick learner, proactive and able to work independently with limited supervision.

• Excellent relationship management skills - ability to quickly build relationships with internal & senior stake holders.

• Work under pressure and tight deadlines

• Proficient in Microsoft Office.

We are looking for a passionate Solutions Architect with a diverse backend technology background to lead large engineering teams at Simform. You should have a good understanding of software architecture design, backend technologies, and cloud platforms and have experience leading a team of developers.

Role + Responsibilities:

• Designing, modifying, and testing technical architecture.
• Helping project teams with solutions architecture, troubleshooting, and technical implementation assistance. 
• Occasionally working as a Tech Lead if the situation demands
• Use your expertise in different tech-stack/languages, tech architecture, etc., to drive improvements in the accuracy, quality, the efficiency of projects. 
• Advocating for process improvements and helping develop solutions.
• Providing technical leadership to a team throughout the project lifecycle.
• Oversee project teams' work and provide assistance for any troubleshooting or technical implementation guidance. 
• Ensure standards and best practices are implemented and practiced by large cross-technical teams.
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Person Specification and Qualifications:

• Technical background with over 10 years dabbling into multiple technologies and grasping crux of them.
• Significant hands-on experience with Node/Python 
• Experience in building reliable, robust, secure, and high-performance in-production software systems with a large user base. 
• Strong understanding of Cloud (Preferably AWS) and conceptual understanding of CI/CD, and DevOps. 
• Strong interpersonal skills including mentoring, coaching, collaborating, and team building.
• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
• Exposure and expertise in design patterns and software design patterns in general

Job Description – Laravel Developer

We are searching for a Laravel developer with experience to build web applications for our company. In this role, you will design and create projects using Laravel framework and PHP, and assist the team in delivering high-quality web applications, services, and tools for our business.

Responsibility

• Collaborating with other developers (front-end, back-end, mobile app, etc.) and project managers to move the software projects faster
• Documenting the task progress, architecture, and development process 
• keeping up-to-date with the latest technology trends and best practices in https://laravel.com/docs/4.2/quick#local-development-environment">Laravel development

• Learn and develop Shopify APIs, Shopify Apps and other Laravel projects.
• Write clean, testable, secure, and dynamic codes based on standard web development best practices
• Check if the CSS, HTML, and JavaScript are accurate and consistent across different apps
• Integrate back-end data services and improve current API data services
• Optimize performance by performing UI and back-end tests
• Scale, expand and improve our websites and applications
• Perform debugging and troubleshooting on apps

Skills and Qualification

• A bachelor’s or master’s degree in Computer Science, Engineering, and IT.
• Proven experience as a Laravel or PHP Developer
• Fundamental understanding of front-end technologies like HTML5, CSS3, and JavaScript
• Top-notch skills in building SQL Schema design, REST API design, and SOLID principles    
• Familiarity with MVC and fundamental design principles
• Ability to work in a fast-paced environment and collaborate effectively with other team members and stakeholders
• Strong project management skills   

• Meeting with clients to discuss website design and function.
• Designing and building the website front-end.
• Creating the website architecture.
• Designing and managing the website back-end including database and server integration.
• Generating WordPress themes and plugins.
• Conducting website performance tests.
• Troubleshooting content issues.
• Conducting WordPress training with the client.
• Monitoring the performance of the live website.

• Bachelor’s degree in computer science or a similar field.
• Proven work experience as a WordPress developer.
• Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
• Knowledge of code versioning tools including Git, Mercurial, and SVN.
• Experience working with debugging tools such as Chrome Inspector and Firebug.
• Good understanding of website architecture and aesthetics.
• Ability to manage projects.
• Good communication skills.

Hiring: Experienced React Native Developer | Mobile App Developer

Location: Vadodara Only

Senior Flutter Developer

Position: Senior Flutter Developer
Experience Required: up to 4 years
Positions: 03

About us:

Saakh is building a social networking platform for businesses who sell on credit in order to solve for their payment collection challenges faced by every seller on a day to day basis. Our vision is to make payments collections timely and automatic for these businesses. Saakh is building a community of trustable businesses. We are building an eco-system where a business who has cheated once cannot ever cheat again.

Job Description:

You will be responsible for User Interface development of Saakh’s android/IOS based mobile applications. You will work closely with founder and CTO to discuss the strategy and to implement the said aforesaid within the deadlines. Saakh is a fast-moving start-up who is at the early stages, timely execution is of paramount importance.

Job Responsibilities:

• Design and develop high-volume, low-latency applications for mission-critical systems,

delivering high-availability and performance

• Contribute in all phases of the development lifecycle: concept, design, build, deploy, test,

release to app stores and support.

• Diagnose performance issues, fix bugs (including crashes and ANRs) to increase the

functionality of the application

• Write well designed, testable, efficient code
• Ensure designs are in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and

presenting these for architectural review

• Collaborate with team members (product managers, developers, designers) to brainstorm

about new features and functionalities.

Desired Profile:

• Experience required - 4 Years
• Tech, MCA, M. Tech degree in Computer Science Engineering or a related subject
• Proficient in Java/Kotlin programming
• Knowledge and experience in Flutter Framework and DART programming
• Hands on experience in using RESTful APIs
• Hands on experience in designing and developing micro-services architecture and

containers

• Object oriented analysis, UML and design using common design patterns.
• Hands on experience in development IDE Android Studio, Android SDK, Firebase Test

Lab

• Experience with offline storage, threading, and performance tuning
• Familiarity with push notifications
• Familiarity with IOS integration with Flutter
• Experience using GitHub or similar environment
• Complete understanding of SDLC
• Experience with Agile development
• Experience with Material Design and Android UI design principles, patterns and best

practices

• Good knowledge of adding third-party libraries
• Ability to understand business requirements and translate them into technical

requirements

• Working knowledge of the general mobile landscape, architectures, trends, and emerging

technologies

• A track record of delivering successful complex consumer product apps (finance apps,

e-commerce apps)

• Critical thinker
• It is must to have a high sense of integrity.

Are you one of us?

We welcome you to Saakh’s family.