11+ Process improvement Jobs in Kolkata | Process improvement Job openings in Kolkata

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

What we are looking

• You must have experience in Python, including development of microservices using flask/fastapi/sanic.
• You hold knowledge of at least one Python web frameworks
• You have experience in NoSQL databases such as MongoDB
• You are familiar with relational databases and unstructured data.
• You are familiar with some ORM (Object Relational Mapper) libraries.
• You have prior exposure to code versioning tools such as Git.
• You understand fundamental design principles behind a scalable application

Good to have

• Experience in cloud services such as AWS
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of the threading concepts in Python and multi-process architecture

What you'll do

• Create database schemas that represent and support business processes
• Integrate multiple data sources and databases into one system.
• Develop and integrate RESTful APIs and services for business use cases
• Perform unit and integration tests on developed modules

Hello Connections..!!! 📢 We are hiring ..! 📢

Business Development Executive / Software sales officer Position

Selling products and services using solid arguments to prospective customers. Performing cost-benefit analyses of existing and potential customers.

Maintaining positive business relationships to ensure future sales.

Must have selling knowledge about ERP /HRMS / CRM / other software products. Must have experience in any software product selling knowledge.

Exp : 1 year to 5years. ( software product sales)

Location: Kolkata (Sector V).

Expertise in developing SAPUI5 applications using ADT(Eclipse)/Web IDE, JQuery, Java Script,XML,HTML5 & CSS3 And consuming the data by using Net weaver gateway services

• Expertise in developing NetWeaver gateway services(SEGW)

• Expertise in Integrating Gateway OData/JSON services with UI5 Apps, System Landscape, Architecture, SSO, Security Set Up and Gateway Configuration

• Fiori Package Configuration on SAP Gateway & Backend ECC App Configuration

• Customization & Extension of Fiori Apps

• Drive the System Landscape, Architecture, Security, Users Set Up

• Configure Gateway & Fiori Infrastructure (with support from Basis Team)

• Fiori App Configuration ( SAP Gateway & S/4HANA System)

• Work with Functional and Technical Resources in Setting up the S/4HANA Backend

• Set User Roles, Profiles, Apply Notes & Fixes in ABAP Systems

• Roll out Apps to Business Users for Testing

• Expertise in coding for consuming data for UI5 Apps through Netweaver Gateway OData/JSON services.

• Expertise in extending OData service/OData models

• Expertise in customizing/Extending the standard Fiori Apps

• Expertise in creating HANA Schemas, Packages, Attribute Views, Analytical Views, Calculation Views with HANA LIVE, Attribute mapping, creation of calculated measures, Calculated attributes, Input parameters, Variables, Restricted measures, Constant columns, Currency Unit conversion, stored procedures and maintaining analytical privileges, and involved in Data Provisioning using SLT and BODS(data services) meta data import. Involved in Export/Import of models, validations.

• Expertise in using AMDP, CDS views, ADBC, External views

Purpose of the position:

This position is responsible for analyses, design, development, co-ordination, implementation, and maintenance of web & mobile application.

As the Senior .NET Developer you will work on a team of Software Engineers developing web/mobile-based applications from end-to-end in a fast-paced Agile environment.

You will develop full-stack web/mobile applications in a technical environment with Microsoft .Net, RESTful web services, HTML5, CSS3, JavaScript frameworks, SQL Server and other technologies such as Azure. This resource will be actively designing, coding, and testing new solutions.

This role requires significant leadership, collaboration, mature interpersonal and professional skills, flexibility, appreciation for craftsmanship, ability to meet project timelines and pays attention to details

Required key skills (functional/technical):

Skills (Technical / Specialist Skills)

ASP.NET, ASP.NET MVC, .NET CORE, .NET Framework 4.5 and later using Visual Studio 2015 (or later);

SQL Server 2016 or other comparable databases

React Native, AngularJS

Exposure to NodeJS

AJAX, HTML5, CSS3, LESS, XML, JSON, JQuery and JavaScript

Cloud-based application development (MS Azure)

PowerShell

Building Application Integrations using REST and SOAP

NoSQL Databases including Hadoop, MongoDB, Casandra, DocumentDB and related databases.

Containers including Docker, Kubernetes

Exposure to Xamarin

Exposure to ETL tools (e.g SSIS or Informatica);

Implement serverless solutions using Azure functions, ADF, Service Bus, Azure SQL etc

Required qualifications/experience:

Bachelor’s in computer science/ Technology or MCA.

More than 8 years of work experience on the above-mentioned technology.

3+ years’ experience working with Azure

Work experience in MNC in delivering software

Designation: Asst. PR Manager / Manager

Department: Public Relations Team

Location: Bangalore / Mumbai / Kolkata / Delhi

Qualification: Masters in Public Relations, Journalism, Communications or a related field.

Experience: 3+ years of relevant experience in PR (Public Relations) and Communication.

Responsibilities:

1. Proven track record in designing and executing successful public relation campaigns
2. Experience with India’s technology, business and startup media landscape
3. Experience in managing media relations (online, broadcast and print)
4. Experience in acting as a company spokesperson, comfortable and skilled in both broadcast and print media interviews.
5. Solid experience with social media including blogs, Facebook, Twitter etc.
6. Experience in Event planning
7. Ability to work well in a startup environment
8. Strong Logical, Analytical Skills and data-driven thinking.
9. Excellent interpersonal and communication skills (verbal and written)

Salary: Upto 10LPA (Negotiable)

IMMEDIATE JOINING PREFERRED!

Commercial / residential Building experience is a must.

Industrial building exposure will not be considered relevant experience.

Material Planning

Monitoring progress of project assigned

Coordination with Project Team, Consultants, Quantity Billing