Collection Strategy Manager

ob Details:

💰 Salary: ₹15,000 – ₹17,000 + Attractive Performance Incentives

🎓 Eligibility: Any Graduate / Diploma / ITI

💼 Experience: Minimum 1 year of experience in NBFC/ Fresher are also welcome

🗣️ Languages: Kannada, Tamil, Telugu, Malayalam

⚡ Joining: Immediate

🎯 Key Responsibilities:

✔️ Handle assigned DPD delinquent loan accounts and ensure timely recoveries.

✔️ Negotiate repayment plans and resolve overdue accounts through effective customer communication.

✔️ Achieve monthly collection and recovery targets while maintaining compliance with company and regulatory guidelines.

✔️ Update collection activities accurately in the CRM and coordinate with internal teams to resolve customer queries.

Role & Responsibilities

• Lead end-to-end O2C/AR & B2C Collections operations and manage the complete portfolio.
• Manage team performance, productivity, quality, collections, and SLA/KPI targets.
• Handle International Voice Collections, customer escalations, and stakeholder management.
• Monitor ageing, recovery, DSO, cash flow, and outstanding receivables through regular MIS and reporting.
• Drive process improvements, automation, transitions, and operational excellence.
• Collaborate with Finance, Sales, Operations, and other cross-functional teams.
• Coach and develop team members while ensuring process compliance and governance.

Mandatory Requirements

• 10+ years overall experience with 4+ years Team Lead/Managerial experience.
• International Voice + Portfolio Handling – Mandatory.
• 2+ years B2C Collections/O2C experience – Mandatory.
• Domestic Voice experience not acceptable.
• Excellent communication, leadership, analytical, and stakeholder-management skills.
• Comfortable with US shifts and one-way cab facility.
• PF registration with previous organization is mandatory.
• Knowledge of SAP/Oracle/ERP systems preferred.
• Bachelor's degree in Finance/Accounting/Business or related field; MBA preferred.

Key Responsibilities

• Manage assigned B2B customer portfolios and drive timely collection of outstanding/overdue invoices.
• Handle end-to-end O2C, collections, reconciliation, dispute management, and payment research.
• Follow up with international clients through calls and emails and resolve invoice/PO discrepancies.
• Analyze aging reports, payment patterns, credit limits, and account statements.
• Coordinate with Sales, Credit, Operations, and Revenue teams for dispute and invoice resolution.
• Maintain accurate account updates, collection notes, approvals, and documentation.
• Participate in cash calls, client meetings, governance reviews, and process improvement initiatives.
• Achieve defined collection targets, SLAs, and quality standards.

Mandatory Criteria

• 4+ years overall experience with 2+ years in B2B Collections/O2C.
• International Voice & Portfolio Handling – Mandatory.
• Domestic Voice experience not acceptable.
• Excellent communication and analytical skills.
• Comfortable with US shifts and one-way cab facility.
• PF registration with previous organization mandatory.
• Knowledge of Dynamics / Oracle / NetSuite & Advanced Excel is preferred.

Position Overview

As a Field Collection Officer, you will meet customers in person in your assigned area to resolve overdue loan accounts that earlier digital and tele-calling efforts could not close. You will handle a mix of products — personal loans, business loans, credit cards, and microfinance — working to a daily case list generated by our app, and reporting to the State Collections Manager for your region.

What You'll Do

• Visit customers at their residential or business addresses within your assigned territory.
• Work through the daily and monthly case list shared on the Jatayu app, following the suggested route and priority.
• Hold professional, respectful conversations with customers about their overdue amounts and repayment options.
• Negotiate realistic payment commitments and follow up consistently until the case is resolved.
• Collect payments strictly through authorised channels and issue valid receipts every time.
• Update every visit outcome, customer response, and collection in the app on the same day.
• Work within RBI fair practices guidelines on permitted visit timings, conduct, and borrower privacy.
• Coordinate with your State Collections Manager and share regular field updates on difficult cases.
• Build local knowledge of your area — routes, communities, and customer patterns — to improve conversion.

What You'll Bring

Must-Have

• 12th pass minimum; graduates preferred.
• Comfort with daily field work, travel, and face-to-face customer conversations.
• DRA certification, or willingness to complete the RBI-mandated DRA training after joining.
• Willingness to cover a 30-40 km radius within your assigned area each day.
• Good communication and convincing skills in the local language.
• A smartphone and the ability to use a mobile app for daily case updates.

Good-to-Have

• 1-3 years of field collections experience with a bank, NBFC, or collection agency.
• Exposure to specific buckets such as microfinance or NPA accounts.
• Working knowledge of RBI fair practices and recovery conduct norms.
• A two-wheeler with a valid driving licence.
• Familiarity with the Jaipur area and its local communities.

Logistics

• Employment Type: Full-time
• Job Function: Collections and Recovery
• Department: Field Collections
• Work Mode: Field-based within an assigned territory
• Travel: Daily travel across your assigned area
• Reports To: State Collections Manager