Technical Program Manager

Position- Customer Support Executive (Voice and Chat Process )

Blended Process

Experienced (1 year)/ Freshers can also apply

Location- Jaipur

Roles and responsibilities:

1-Could you be able to provide accurate information about products, services, pricing, and promotions?

2-Please help customers with order placement, tracking, cancellations, and returns.

3-Resolve customer complaints and issues effectively and efficiently, aiming for first-contact resolution whenever possible.

Requirements:

1-Experience required a minimum of 6 months and above.

2-Prefer a candidate who has chat and voice support experience.

3-We are also accepting applications for this profile from customer care executives, customer support executives, customer care representatives, and customer support specialists.

We are looking for a Business Growth Lead for an innovative influencer-oriented D2C shopping platform by a large retail group

Responsibilities

• Leading team of Growth RMs for D2C brand partnerships
• Planning and overseeing new marketing initiatives with partners.
• Researching brands to find new opportunities for business
• Finding and developing new market opportunities and improving sales.
• Attending conferences, meetings, and industry events.
• Develop quotations and proposals for various clients.
• Training and development

Requirements

• Graduate / Post Graduate degree in business, marketing, or related field.
• Must have a prior experience working with SaaS-based Industry
• Hands-on experience in handling enterprise and partnership sales
• The ideal candidate will have prior experience in Business Development dealing with brand partnerships
• Must be an organized multitasker, be able to handle diverse projects at once and meet tight deadlines. Start-up experience will be preferable.
• Strong communication skills and IT fluency.

About the Organisation:

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. They are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives. The provision of location and capital expenditure for the centres is taken care of by the Government. Corporates contribute through CSR funds to provide operational expenses. NGOs come on board to provide various skilling courses to the youth. With penetration in more than 400 of the 500 odd slum communities of Pune, the program has now expanded to other cities viz. PCMC, Dombivali, Aurangabad and also States viz. Delhi, Odisha,Hyderabad and upcoming in Ambivli.

About the role:

The CIO will work closely with the Program teams to fully understand the program landscape and implement technology and data solutions.

Your role to supplement the Organisational goals:

Develop a technology and data roadmap in line with the operational strategy and growth plan of the

organisation and in alignment with the Mission Cell, MEL (Monitoring, Evaluation and Learning)

framework and Programme Operations Team. (Timeline: Sep 2023)

Ensure that all key programs can be mapped onto common parameters and measures.

Create an overall technology and data architecture that outlines and connects key technology components.

Identify the processes/systems that need to be digitised/ created for enabling scale,including appropriate solutions.

Develop tools and processes for data collection, analysis and management within LCF

Monitor changes or advancements in technology to discover ways the company can gain competitive advantage (ongoing basis).

ERP System

Maintain and when required, develop, the existing ERP system. (Timeline: ongoing)

Develop and implement the next version of the organization’s ERP system including reports/

dashboards. (Timeline: Sep 2023 for finalization of BRD and initiation of development)

Support with, and track, adoption across the organization

Partnerships

Identify and engage with technology partner(s) to design and implement the solutions for

effective program and data management. (varying timelines as per solution)

Establish partnerships with IT providers

Infrastructure

Oversee the technological infrastructure (networks and computer systems) in the organization

to ensure optimal performance

Establish a process for and approve, purchases of technological equipment and software

Security

Analyze the costs, value and risks of various aspects of IT implementation to advise

management and suggest actions

Data Management and Analytics

Design automated reporting formats for reporting to key stakeholders such as Government,

donors and board of directors.)

Analyse, synthesize, and produce key insights from the data that can inform the approach and

design improvisations in the program

Data and knowledge management

Lead the overall knowledge management system for the organization and enable data to be available on cloud with clear protocol for sharing and storage, such that security and confidentiality are assured.

Finalization of Data Protection and Management Policy, training of relevant team members, implementation and compliance tracking.

Who we are looking for:

● Education : Masters in Information Technology

● Experience: Minimum 15+ years of experience

● IT skills – familiarity with modern databases and IT systems.

● Analytical skills

● Problem-solving skills

● Partnership management

● Communication skills – must have an excellent verbal and written communication skills.

● High social intelligence : able to engage teams, create relationships of trust with stakeholders.

● Able to reflect, empathetic and a good listener.

● Experience in Need Identification, Project Management, Stakeholder Management

● Ability to manage multiple projects and stay on deadline.

● Proficiency in Microsoft Office programs, including Word, Excel and PowerPoint

Hello there! Infrrd here.

Haven't heard of us before? No problem. First off, it's pronounced In-fur-d.

We are the creators of a proprietary Intelligent Document Processing platform that automates data extraction from complex and messy unstructured documents. Something nobody has done before! And of course, were very proud of that.

For over a decade, we've been building expertise in Artificial Intelligence, Machine Learning, Deep Learning, Natural Language Processing, Neural Networks and much more. And what are we doing with this expertise?

Good question. We are building technology that is disrupting the data extraction space for 5+ years now. We have over 300 smart-as-a-whip colleagues working from all over the globe.

And now, we are on the lookout for a great UI Lead.

Must have skills:

1. 8+ years of experience in UI development.
2. Should have managed a team of 3-4 members
3. Proficiency in front-end web development tools, i.e., HTML, CSS, JavaScript, jQuery, and AJAX.
4. Experience in modern frameworks like Angular, React JS, Bootstrap, Node.js, etc.
5. Should have an eye for clean and artful design, possess superior UI skills and be able to translate high-level requirements into interaction flows and artifacts, and transform them into beautiful, intuitive, and functional user interfaces.
6. Demonstrated experience in developing and deploying high-volume, multi-tiered, distributed mission-critical applications.
7. Good understanding of creational and structural design patterns in JavaScript.

Nice to have skills:

1. Experience using Git version control software
2. Experience working in an Agile/Scrum development process
3. Create & Own design and development artifacts as per best SDLC practices.
4. Good understanding of Relational database experience and demonstrated abilities in SQL and data modelling is required.
5. Use Adobe Creative Suite programs, e.g., Photoshop, Illustrator to mockup UI elements. 6. Use visual aids such as wireframes, storyboards and UI flow charts, to plan and present user interface designs.

What you will do:

1. Create cross-browser, fully functional web pages using HTML5, CSS3, and JavaScript, while strictly adhering to accessibility and W3C web standards.
2. Collaborate with developers, product managers, designers, web publishers, producers and back-end engineers to support revenue operations and meet project deadlines.
3. Review new code (self and peer) following W3C web standards and strict QA guidelines.
4. Evaluate technical feasibility and offer suggestions & guidance for product development. Build proof-of-concept prototypes for new projects.
5. Create scoping timelines and development project plans for new projects.
6. Participate in interviewing, hiring, on-boarding, and training new employees.
7. Mentor development team members with less experience.
8. Recognize tool/system deficiencies and work with leadership to implement effective solutions.
9. Assist leadership in setting, documenting and communicating technical standards and processes to ensure they are followed.

And along with that, someone who is curious to learn, drives the whole team to perform better and is a cool person to work with. That is when we will make a great team together, right?

Looking forward to speaking with you.

Certified Ethical Hacker Requirements:

• Bachelor’s degree in Information Technology or Computer Science.
• CEH Certification.
• Proven work experience of at least 2-5 years as a Certified Ethical Hacker.
• Effective Programming Skills required but not limited to HTML, JavaScript, Python, PHP, SQL etc.
• Advanced knowledge of networking systems and security software.
• In-depth knowledge of parameter manipulation, session hijacking, and cross-site scripting.
• Technical knowledge of routers, firewalls, and server systems.
• Good written and verbal communication skills.
• Good troubleshooting skills.
• Ability to see big-picture system flaws.

• B.Tech/B.E.(IT/Computers), B.Sc( Computers), MSc (IT), BCA (Computer) or any equivalent graduation or post-graduation