Automation engineer at HashRoot · Remote only · 4 - 15 years · ₹6L - ₹15L / yr · Remote only · Posted 8 Apr 2025
Overview
As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.
Job Description
Key Tasks and Responsibilities:
Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.
Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.
Investigate alerts and events detected from the monitoring systems that indicate a change in component health.
Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
Attend and complete all mandatory training courses.
Engage and own the transition of new services into Service Operations.
Participate in the out of hours on call support rota.
Qualifications and Experience:
Experience working in an IT service delivery or support function OR
MBA or Degree in Information Technology or Information Security.
Experience working with Microsoft technologies.
Excellent communication skills developed working in a service centric organisation.
Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
Ability to manage and prioritise own workload.
Experience working within Education Technology would be an advantage.
Technical knowledge:
Advanced automation scripting using Terraform and Powershell.
Knowledge of bicep and ansible advantageous.
Advanced Microsoft Active Directory configuration and support.
Microsoft Azure and AWS cloud hosting platform administration.
Advanced Microsoft SQL server experience.
Windows Server and desktop management and configuration.
Microsoft IIS web services administration and configuration.
Advanced management of data and SQL backup solutions.
Advanced scripting and automation capabilities.
Advanced knowledge of Azure analytics and KQL.
Skills & Requirements
IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

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Key Responsibilities
Azure Infrastructure: Deploy, configure, and manage Azure IaaS and PaaS services, including Virtual Machines, Virtual Networks, Network Security Groups, Azure Firewall, VPN/ExpressRoute gateways, storage, App Services, and Azure SQL.
Azure Landing Zones: Implement and maintain landing zones aligned with the Microsoft Cloud Adoption Framework, including management groups, subscriptions, RBAC, Azure Policy, and resource tagging.
Cloud Migration: Execute on-premises-to-Azure migrations using Azure Migrate, Azure Site Recovery (ASR), and database migration tools.
Identity and Access Management: Manage Microsoft Entra ID integrations, Entra Connect, Conditional Access, Privileged Identity Management (PIM), and managed identities.
Backup and Disaster Recovery: Configure and manage Azure Backup, Azure Site Recovery, monitoring, and disaster recovery solutions.
L2 Support and Incident Management: Resolve infrastructure incidents and service requests within agreed SLAs, perform root-cause analysis, and escalate complex issues to L3 teams with detailed diagnostics.
Cloud Security: Apply security baselines using Microsoft Defender for Cloud and implement secure-score recommendations.
Automation and Infrastructure as Code: Automate routine tasks using PowerShell and Azure CLI, and work with ARM templates, Bicep, or Terraform.
Cost Optimization: Monitor Azure consumption, optimize resource utilization, and prepare monthly cloud usage and cost reports.
Technical Documentation: Prepare low-level designs, operational runbooks, as-built documentation, and project handover documents.
Presales Support: Assist with effort estimation, technical solution inputs, and proof-of-concept implementations.
Required Skills and Qualifications
3–5 years of hands-on experience in Microsoft Azure infrastructure.
At least 2 years of experience in customer-facing consulting or managed services environments.
Strong working knowledge of Azure networking, compute, storage, and identity services.
Practical experience delivering at least one end-to-end Azure migration or landing zone deployment.
Good understanding of Windows Server, Active Directory, DNS, and DHCP.
Hands-on scripting experience with PowerShell.
Working knowledge of Bicep, ARM templates, or Terraform.
Familiarity with ITIL processes and ticketing tools such as ServiceNow, Jira Service Management, Freshservice, or similar platforms.
Strong written and verbal English communication skills, with the ability to interact with customer IT teams.
Certifications
Mandatory
Microsoft Certified: Azure Administrator Associate (AZ-104).
Preferred
Microsoft Certified: Azure Solutions Architect Expert (AZ-305).
Microsoft Certified: Azure Security Engineer Associate (AZ-500).
Microsoft Certified: Azure Network Engineer Associate (AZ-700).
Good to Have
Experience with Azure Virtual Desktop deployment and image management.
Exposure to Microsoft Sentinel or Microsoft Defender XDR.
Experience supporting UAE government or semi-government customers.
Arabic language proficiency.
Candidate Requirements
Currently based in the UAE with a valid residence visa, or able to transfer the visa without delay.
Available to join immediately or within 15 days.
A valid UAE driving licence is preferred for customer site visits.
Willing to work at customer premises and support occasional after-hours change windows
IT trouble support for Desktop/Laptop & workstation
✓ Server Hardware installation & OS installation for Servers
✓ AD/ADC creation with Policies for AD users across organisations as required
✓ L1/L2/L3 Network Security configuration and Policy management
✓ LAN/WAN management & Policy Firewall management
✓ VPN/P2P Management with network switches internal or different locations
✓ Antivirus and End point security Management
✓ Data Backup with Cloud or installation on NAS/SAN
✓ Virtual M/C (VPS) creation & management on premise or Cloud Server
✓ Backup & Restoration of Data & Files for Backup Data
Job Description:
Position: Infrastructure / Automation Engineer
Location: Chennai / Pune / Hyderabad / Bangalore
Shift: UK Shift
Experience : 6-8 years overall
Interviews: 2 Interview rounds.
Work Mode: Onsite
Notice Period: Immediate Joiner/Serving Notice Period only
Project Scope:
This engagement automates end-to-end infrastructure build provisioning across on-prem and Azure. The team will build a shared ServiceNow-led intake, approval, orchestration, and closed-loop status model, using Jenkins/Ansible for on-prem builds and Azure DevOps/Terraform for cloud builds. Automation includes standards, security/compliance controls, scan gates, CMDB/change updates, and handover.
Build automated on-prem infrastructure provisioning and configuration workflows.
Automate server builds from approved request through VM/host deployment, OS install, domain join, and baseline configuration.
Develop Jenkins, Ansible, PowerShell, and integrations for network, storage, DNS, IP, agents, patching, monitoring, backup, and security.
Integrate SCVMM/Hyper-V, VMware, OneView, SCCM, Satellite, and related tools.
Encode infrastructure standards as reusable, version-controlled automation artifacts.
Support testing, UAT, defect resolution, documentation, and hypercare.
Required Skills:
6–8 years in infrastructure engineering, systems administration, or automation.
Bachelor’s degree or equivalent experience.
Jenkins, Ansible
PowerShell, Python/Bash
Windows/Linux
VMware, Hyper-V/SCVMM
OneView, SCCM
Satellite, Git, REST APIs
Work Mode: WORK FROM OFFICE
Interview Mode: Virtual
Role Descriptions:
Exp Range: 5 - 8 years
City Locations: Bengaluru
*Key Responsibilities*
Devops Developer (Azure)
Azure L2 Support | Specialist | Infrastructure Operations-260006F2- Certificate & DNS Management- Monitoring & Observability- Azure Operations & Compliance- Migration: Open Cloud TnC- Reliability & Operations Excellence (OPS)
Profile – 5 to 8+ years in Cloud/Infrastructure Operations- Strong hands-on Azure skills- Certificates/PKI experience- DNS management- Grafana| Health Checks| Azure Monitor- IaC automation (Terraform/Bicep)- Networking fundamentals Nice-to-Have- Azure security and compliance- AKS monitoring basics- FinOps practices- French reading proficiency- Certifications: AZ-104| AZ-305| etc.
Desire candidate
- Candidate should have valid PF.
Primary Skills: Linux Administration, Production Support
Secondary Skills: Oracle SQL, Splunk, Grafana, AppDynamics, Cloud (OCP/AWS/Azure/GCP), Incident Management, AI/Automation.
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
3+ years of hands-on experience with Microsoft Azure, including IaaS, PaaS, networking, identity (Entra ID), and governance services.
2+ years of experience with DevOps tooling and practices, including CI/CD pipelines (Azure DevOps or GitHub Actions), Infrastructure as Code (Terraform, Bicep, or ARM), and version control (Git).
2+ years' experience in infrastructure design, platform engineering, or architecture.
Strong proficiency with automation and scripting — PowerShell, Azure CLI, Python, or Bash.
Solid understanding of containerisation (Docker) and familiarity with orchestration platforms (Azure Kubernetes Service).
Deep understanding of cloud architecture, deployment patterns, and management best practices, including the Azure Well-Architected Framework.
Experience defining standards, governance frameworks, and reference architectures for cloud platform consumption.
Strong knowledge of networking concepts, storage configurations, virtualisation technologies, and disaster recovery/backup design for hybrid environments.
Experience with Azure DevOps (Repos, Pipelines, Boards, Artifacts) or equivalent platforms.
Familiarity with identity and access management (IAM), including Entra ID, RBAC, PIM.
Strong understanding of security, compliance requirements, and IT governance frameworks (ITIL, COBIT, or similar).
Preferred
- Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
- User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
- System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
- Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
- Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
- Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
- Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.
- Strong hands-on experience in Microsoft Azure Cloud.
- Good understanding of Azure services such as Compute, Storage, Event Hub, Event Subscription, Storage Queue, and PaaS services.
- Basic understanding of Azure AI Foundry and AI-related Azure service setup.
- Good Azure networking basics: VNet, subnet, routing, and basic troubleshooting.
- Strong knowledge of Terraform, especially:
- Terraform state
- plan / apply
- troubleshooting failures
- migration risks
- Terraform Enterprise concepts
- Strong Python coding capability, not just basic scripting.
- Experience using Python for API integration, automation, JSON/YAML handling, and internal tooling.
- Good understanding of CI/CD pipelines.
- Ability to troubleshoot pipeline failures.
- Comfortable with YAML and JSON.
- Ability to troubleshoot Azure infrastructure/platform issues.
- Ability to collect logs/evidence and coordinate with network/app/Microsoft support teams.
- Basic awareness of agentic AI / LLM concepts.
- Awareness of security and cost best practices.
Good to Have Skills
- Hands-on experience with Harness.
- Hands-on experience with Terraform Enterprise.
- Exposure to LangGraph / LangChain.
- Exposure to agentic AI workflows or skill creation.
- Exposure to Claude or enterprise LLM integrations.
- Knowledge of Azure ML Workspace, model registry, and managed endpoints.
- MLOps / LLMOps knowledge.
- FinOps / Azure cost optimization experience.
- Azure certifications: AZ-104, AZ-305, AZ-400, AZ-500.
Screening Priority:
Azure Cloud + Terraform + Python Coding + CI/CD Troubleshooting + YAML/JSON + Basic Agentic AI Awareness
Azure AD + Windows & SQL Administrator
Location: Faridabad, Haryana
Experience: 8+ Years
Employment Type: Full-time
Role Overview
We are looking for an experienced Azure AD / Microsoft Entra ID + Windows & SQL Administrator with 8+ years of hands-on experience in managing enterprise infrastructure and hybrid Microsoft environments.
The candidate will be responsible for administration, troubleshooting, security, monitoring, backup, patching, and maintenance of Azure AD/Entra ID, Active Directory, Windows Server, and Microsoft SQL Server environments.
Required Skills
- Strong hands-on experience with Microsoft Azure AD / Entra ID.
- Strong knowledge of Active Directory and Azure AD Connect / Entra Connect.
- Extensive experience in Windows Server Administration – 2016/2019/2022.
- Strong experience with Microsoft SQL Server Administration.
- Hands-on experience with SQL Backup, Restore, Patching, and Performance Tuning.
- Good knowledge of DNS, DHCP, and Group Policy (GPO).
- Strong PowerShell scripting and automation skills.
- Experience working with Hybrid Identity and Azure Infrastructure.
- Strong troubleshooting and problem-solving skills.
- Ability to work in an enterprise/global infrastructure environment.
Job Description
We are looking for a Windows Administrator with strong hands-on experience in Windows Server administration, upgrades, patching, vulnerability remediation, and troubleshooting.
Key Responsibilities
- Perform Windows Server administration, upgrades, and patching.
- Plan and execute OS upgrades, security patches, and hotfixes.
- Identify and remediate Windows vulnerabilities and security issues.
- Troubleshoot server, OS, application, and performance-related issues.
- Monitor CPU, memory, disk, services, and overall server health.
- Perform incident management and root-cause analysis.
- Manage Active Directory, DNS, DHCP, and Group Policy.
- Support VMware / Hyper-V virtualized environments.
- Automate administrative and remediation activities using PowerShell.
- Coordinate with security, application, network, and cloud teams.
- Maintain system documentation and ensure compliance with operational standards.
Primary Skills
- Windows Server Administration
- Windows Upgrades & Patching
- Vulnerability Remediation
- Troubleshooting & RCA
- Active Directory
- DNS / DHCP / Group Policy
- PowerShell
- VMware / Hyper-V











