Overview
As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.
Job Description
Key Tasks and Responsibilities:
Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.
Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.
Investigate alerts and events detected from the monitoring systems that indicate a change in component health.
Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
Attend and complete all mandatory training courses.
Engage and own the transition of new services into Service Operations.
Participate in the out of hours on call support rota.
Qualifications and Experience:
Experience working in an IT service delivery or support function OR
MBA or Degree in Information Technology or Information Security.
Experience working with Microsoft technologies.
Excellent communication skills developed working in a service centric organisation.
Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
Ability to manage and prioritise own workload.
Experience working within Education Technology would be an advantage.
Technical knowledge:
Advanced automation scripting using Terraform and Powershell.
Knowledge of bicep and ansible advantageous.
Advanced Microsoft Active Directory configuration and support.
Microsoft Azure and AWS cloud hosting platform administration.
Advanced Microsoft SQL server experience.
Windows Server and desktop management and configuration.
Microsoft IIS web services administration and configuration.
Advanced management of data and SQL backup solutions.
Advanced scripting and automation capabilities.
Advanced knowledge of Azure analytics and KQL.
Skills & Requirements
IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

About HashRoot
About
Company social profiles
Similar jobs



Must-haves:
1. You need to be excited about the problem that we are trying to solve
2. 2+ years of experience building applications in React Native
3. Build pixel-perfect, buttery smooth UIs across both mobile platforms.
4. Strong JS fundamentals
5. Experience with iOS or Native Android development experience
6. Ability to give clarity and communicate well with the team, including
Product, Backend and Dev-Ops (if and when needed)
7. Ability to use profiling tools well, getting to root causes of bugs fast
8. Ability to pick and work on adjacent technologies if and when
required (Eg: If the best performance monitoring solution needs a
basic firebase setup, that should not be a blocker for you to go ahead
and do so)
9. Maintain code and write unit tests to ensure the product is of the
highest quality.
10. Reach out to the open-source community to encourage and help
implement mission-critical software fixes—React Native moves fast.
11. You need to be comfortable working in a remote environment (Good
internet connection and availability on phone is required)
12. Keen to learn!
Good to have:
1. Experience with React.js
2. Experience in Test Driven Development
3. Ability to tell Product what creates better User Experience, ability to
tell backend what API responses will help the user get a faster load
time
4. Inquisitiveness to understand the system as a whole, and not only be
stuck to your domain of expertise (Eg: Asking questions like why
does this particular response take so much time as compared to
others, and brainstorming with the backend engineer on how to
improve on it
Position – I.T. Manager.
As an I.T. Manager, you will be responsible for managing all aspects of I.T. related to retail store operations and our Corporate office. Along with your team, you will be responsible for improving and updating software and hardware systems. This role also requires developing and implementing IT policies and best practice guides for the organization.
Responsibilities:
• Ensuring that retail systems are functional, recording accurate information and that data integrity is reflected in the relevant analytic reports.
• Configuring of new SaaS platforms and knowledge transfer to the relevant members on any new software or hardware platforms introduced in the Company.
• Running regular checks on network and data security.
• Developing in-house processes (SOP’s) for effective working.
• Maintaining the back end of eCommerce portals built on Shopify.
• Implementing end-to-end IT infrastructure initiatives and operations.
• Managing both hardware and software-related matters.
• Planning, organizing, controlling and evaluating IT and electronic data operations.
• Ensuring the security of data, access control levels, network access and backup systems.
• Auditing systems and assessing their outcomes.
• Preserving assets, information security and control structures.
Candidate Qualifications & Skill Requirements:
• Must have at least 7-12 years of experience
• Excellent knowledge of computer hardware/software systems
• Hands-on experience with computer networks, network installation and administration.
• Experience in handling a multi-location set-up would be an advantage.
• Candidate with hands-on experience with ETP, Odoo Royal POS, Go Frugal and Shopify software will be an added advantage.
Reporting: – Chief Operations Officer
Location: Santacruz (W), Mumbai
About us:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Create and manage digital assets

Desired Skills
- Expereience in C#, Web API, .NET (Core and Framework), SQL Server.
- Leading a team designing and implementing software solutions using the Microsoft Azure stack primarily, with scope to also work with open-source technologies.
- Designing, building, testing, automating, monitoring, and supporting significant components within a modern digital service platform.
- Helping to build and lead an effective, cross-functional squad practicing agile ways of working (Scrum, DevOps, Design Sprints) in tight collaboration with local and remote teams
- Microservices and server less architecture with service fabric, functions and API apps, service bus.
- Visual Studio, Visual Studio Code and GIT, Azure CLI (Cloud Shell), Azure DevOps.
- Expertise in with Azure Active Directory, VNETs, NSGs, ASGs, OAuth and OpenID Connect, Azure traffic manager, CDN, App Gateway and load balancers.
- Hands on experience of executing cloud native projects in Azure with DevOps
Role - Senior FW Engineer
Location - Ahmedabad
Looking for a person to work on our control system firmware for electric vehicles. The person will be spearheading the development of automotive quality control system firmware working with the system intelligence team and with the Hardware team to bring out next generation subsystems for the product impacting the entire EV market.
Qualifications: B.E./ B.Tech. (Electronics/ Electrical/ Mechatronics/ Mechanical)
Employment: Permanent / Full Time
Location: Ahmedabad
Experience: 3 to 5 years in Firmware development
Job Responsibilities
- Working with motor controller firmware and control systems.
- Working with PFC and PSFB sections of charge controllers.
- Working closely with the System Intelligence team to implement system control algorithms.
- Write maintainable, MISRA compliant, safety compliant code.
- Unit test the system for its requirements.
Eligibility
- 3 to 5 years of experience in firmware development.
- Automotive firmware development experience is a plus.
- Familiar with firmware concepts such as RTOS and bootloaders.
- Experience in working with safety critical systems.
- Experience with MISRA C.
- Experience with unit testing frameworks.
- Familiarity with TDD methodologies.
- Experience with version control tools such as Git , SVN.
- Conducting research to find new ways to reach target audiences through social media channels, email campaigns, content creation, etc.
- Developing strategies for increasing awareness of a brand or product through strategic partnerships with other companies
- Proposing new initiatives to attract prospects and convert leads as well as testing new approaches to capture existing demand
- Providing inputs & expertise to drive efficacy of marketing activities (content development and optimization, advertising, etc.)
- Planning and executing initiatives to reach the target audience through different channels
- Analyzing data to determine what types of content resonate with target audiences and what types of content do not
- Java 8, Spring Boot, Java Microservices
- REST API’s
- Angular 11, HTML5, CSS3, Bootstrap
- SQL DB
- Azure/AWS
- Kafka

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.
- upGrad was awarded the Best Tech for Education by IAMAI for 2018-19,
- upGrad was also ranked as one of the LinkedIn Top Startups 2018: The 25 most sought-after startups in India.
- upGrad was earlier selected as one of the top ten most innovative companies in India by FastCompany.
- We were also covered by the Financial Times along with other disruptors in Ed-Tech.
- upGrad is the official education partner for Government of India - Startup India program.
- Our program with IIIT B has been ranked #1 program in the country in the domain of Artificial Intelligence and Machine Learning.
Roles & Responsibilities
- Writing clean, high-quality, high-performance, maintainable code.
- Develop and support software including applications, database integration, interfaces, and new functionality enhancements.
- Coordinate cross-functionally to insure project meets business objectives and compliance standards.
- Support test and deployment of new products and features.
- Participate in code reviews.
Skills Required
- A highly talented developer with 6-9 years of hands-on experience in building secure and scalable web based applications using Java in backend and JS based frontend frameworks
- Strong knowledge of Java 8+, databases (SQL and NoSQL) , MySql, Mongo
- Experience working with Cassandra, Spring Boot, Apache Spark, Kafka, RabbitMQ is highly desirable.
- Working knowledge of any one or more of AngularJS/ReactJS/VueJS and CSS3, HTML5.
- Strong experience in data modelling for data storage tools in SQL; experience with noSQL is highly desirable.
- Experience building scalable solutions for 2x, 5x and 10x growth with high quality and flexibility.
- Practitioner of test driven development practices. Experience in creating and adhering to best practices for development.
- Experience working with container technologies like Docker and knowledge of CI/CD processes for automated integration and deployment. Basic knowledge of AWS preferred.
- Strong experience in Microservices (SRP) paradigm.
- Willing to learn new technologies (Golang).
Continuously explore business opportunities in both existing and new market segments,
identify & develop potential OEM and end-user customers through value creation in the
strategic business areas, niche application areas.
Key Responsibilities
1. Build and execute strategic business development initiatives to rapidly grow the
company’s business with original equipment manufacturers.
2. Profitably manage and grow sales at both existing & new OEM and end-user
accounts in the strategic business areas.
3. Engineering processes management till series production supply covering application
engineering, product homologation, product engineering & product development.
4. Commercial & technical processes management starting with the generation of the
enquiry till the contract is executed.
5. To build excellent professional working relationships with key personnel across
functions at our key OEM customers.
Profile
1. Right Organization - Multinational, high technology automotive electrical /
mechanical engineering company selling components for OE fitment to automobile or automotive tier 1 or tier 2
industry is a must.
Professional, process driven, value selling/creation,
automotive component sales & marketing environment
2. Right Function - Sales & application engineering, marketing, new business
development in automotive sales of electrical technology
products.
3. Right Position - Dy./Asst. Manager responsible as deputy functional head,
regional /market segment/product line head in the above
functions
4. Right Qualification - B.E Electrical / Mechanical, MBA in marketing
5. Right Experience 10 years’ experience, 5 years minimum relevant
experience
6. Competence & Capabilities -
Key account management
Passion to continuously explore new markets, identify
new market opportunities.
Advanced & specialized electrical motor product &
application engineering knowledge will be an advantage
Engineering processes management
Project management, product development planning &
execution critical
Continuous learning capability to upgrade, update
technical knowledge & its application
Here is what we are looking for: 2 to 5 years of experience in B2B sales A flare for problem-solving with strong organizational skills Have previously worked in a start-up Self-motivated individual with an urge to be a part of a revolution Engineers would be preferred
Roles and Responsibilities: As part of the Corporate Solutions team, the selected candidate will play a crucial part in building and driving relationships with corporate (existing and potential) in your geography.
A quick snapshot of tasks and responsibilities are –
- Build a healthy portfolio of partners/affiliates/agencies to drive corporate acquisition - creating revenue generating partners - Identify and solve problems, understand the partner’s perspective to ideate& recommend relevant strategies/ solutions - Structured and organised data management to have 100% visibility on every aspect of partner operations Position Objective - Manage and drive relationships with corporate clientele (existing and potential) in your city/region to enable growth and revenue objectives
Strategic Planning Act as an ambassador and representative to promote positive relationships and strong partnerships for the benefit of the organization Build an active pipeline with detailed insights for the upcoming 6 months
Operational Efficiencies: Achievement of overall sales of the region (Including Partners, Commercial Complex & Corporate) and monitoring performance (Individual) on daily basis. Acquire new customers and maintain relationship with existing ones in the region. Assist in implementation of Promotions and BTL activities in conjunction with Reporting Manager for new acquisition of customers across segments. Identify and develop new markets (Zones) in the region to drive the business targets of the region

