Automation engineer

Your Mission: The Role

solving for better.

You are a reliability-owning, hands-on solver. Not just a "break-fix engineer."

As a DRI (directly responsible individual) for our clients' most critical systems, you’ll be the go-to expert within the squad that ensures their environments are secure, reliable, and optimized 24/7. You will deliver measurable impact – improved uptime, faster response times, and real cost savings. Not just closed tickets. Not just alerts. Real outcomes you engineer yourself.

You will lead the charge on technical execution, from complex troubleshooting and root cause analysis to engineering proactive, automated solutions. This role is about building the future of reliable cloud operations and shipping it into today's production environments.

Your Responsibilities

what you will wake up to solve.

This isn’t a “manage tickets” role. You are the architect, the executioner and the DRI for our Cloud Managed Services GTM, deploying solutions that turn operational noise into hardened outcomes. Here’s how you’ll make your mark:

• Own Service Reliability: You will be the go-to technical expert for 24/7 cloud operations and incident management. You'll ensure strict adherence to SLOs by getting your hands dirty, leading high-stakes troubleshooting to deliver a superior client experience.
• Engineer the Blueprint: You'll translate client needs into scalable, automated, and secure cloud architectures. You will write and maintain the operational playbooks and Infrastructure as Code (IaC) that your squad uses every day.
• Automate with Intelligence: You'll lead the charge from the keyboard to futurify our operations. You'll embed AI-driven automation, predictive monitoring, and AIOps into core processes to eliminate toil and preempt incidents.
• Drive FinOps & Impact: You'll own the technical execution of the FinOps framework. You will continuously analyze, configure, and optimize cloud spend for clients through hands-on engineering.
• Be the Expert in the Room: You'll share your knowledge through internal demos, documentation, and technical deep dives, representing the deep expertise that turns operational complexity into business resilience.
• Mentor & Elevate: You will be a technical mentor for your peers. Through code reviews and collaborative problem-solving, you'll help build a high-performing squad that lives the “Always Hardened” mindset.

Experience & Relevance

We are looking for future technology leaders, not just coders. We value raw intelligence, analytical rigor, and an obsessive passion for technology over any prior experience.

• Cloud Operations Pedigree: 3+ years of experience in GCP cloud infrastructure, with a significant portion in a cloud managed services.
• Commercial Acumen: Proven track record of building and scaling a net-new managed services business.
• Client-Facing Tech Acumen: 2+ years of experience in a client-facing technical role, acting as the trusted advisor for cloud operations, security, and reliability.

Functional Skills:

• Service Delivery Mindset: A deep understanding of MSP business models, SLAs, and the importance of client satisfaction in an operational context.
• Client Engagement: Ability to ask appropriate questions to get to the heart of an operational issue and win trust with stakeholders.
• Cross-Functional Catalyst: Thrive in multi-disciplinary teams, bringing together operations, security, and development teams.
• Repository builder: Creates reusable frameworks, IaC modules, and operational playbooks for scale.

Join the ‘real solvers’

ready to futurify?

If you are excited by the possibilities of what an AI-native engineering-led, modern tech consultancy can do to futurify businesses, apply here and experience the ‘Art of the possible’. Don’t Just Send a Resume. Send a Statement.

The VTL / CNC / VMC / HMC Operator is responsible for operating and maintaining machine tools to produce precision components as per drawings and specifications. The role includes machine setup, tool handling, quality checks, and ensuring production targets are met while following safety and quality standards.

Key Responsibilities:

• Operate VTL, CNC, VMC, and HMC machines for machining operations
• Set up machines, load programs, and select appropriate tools
• Read and interpret engineering drawings and work instructions
• Monitor machining processes and make minor adjustments as required
• Perform dimensional inspection using vernier calipers, micrometers, and gauges
• Maintain production records and inspection reports
• Identify machine issues, tool wear, or defects and report to supervisors
• Ensure adherence to safety, quality, and housekeeping standards (5S)
• Support continuous improvement and productivity initiatives

Job Title: Senior Software Developer – Agentic AI / Backend

Location: Bangalore (Work from Office)

Experience: 5–8 Years

About the Role

We are looking for a highly skilled Software Developer to build next-generation agentic AI systems that automate and enhance customer support experiences. The role involves designing intelligent systems that can reason, retrieve knowledge, and perform automated actions by integrating with enterprise services and APIs.

Key Responsibilities

• Design and develop backend services using Node.js/TypeScript and Java (Spring Boot).
• Build scalable microservices and REST APIs that integrate with internal systems.
• Develop LLM-powered workflows, including RAG (Retrieval Augmented Generation) and AI agent capabilities.
• Implement workflow orchestration, session/context management, and automation logic.
• Integrate services with databases, APIs, and enterprise systems.
• Ensure scalability, security, monitoring, and reliability of production systems.
• Collaborate with cross-functional teams including Product, Data, and Engineering.
• 
  

Required Skills

• 5–8 years of backend development experience.
• Strong experience with Node.js/TypeScript and Java (Spring / Spring Boot).
• Experience building microservices, APIs, and distributed systems.
• Hands-on exposure to Generative AI, LLMs, or RAG-based systems.
• Good understanding of SQL/NoSQL databases.
• Familiarity with Docker, Kubernetes, CI/CD pipelines, and Git.
• Strong problem-solving and collaboration skills.
• 
  

Preferred Skills

• Experience with LangChain, OpenAI APIs, or similar LLM platforms.
• Exposure to AI agent architectures or automation frameworks.
• Knowledge of vector databases, embeddings, and semantic search.
• Experience working in large-scale production systems.

• Notice Period: Immediate to 30 days preferred.

Role: Mobile Automation Engineer (SDET) — On-site, India

Role & Responsibilities

• Design, build and maintain scalable mobile test automation frameworks for Android and iOS using Appium, Espresso, XCUITest or equivalent tools to support continuous delivery.
• Create and own automated test suites (functional, regression, UI, and smoke) that run reliably in CI/CD pipelines (Jenkins/GitHub Actions) and on cloud device farms (BrowserStack/Sauce Labs).
• Collaborate with Developers and Product Owners to translate requirements into test strategies, write robust test cases, and automate end-to-end and integration scenarios (including API tests).
• Investigate, triage, and debug failures — use device logs, ADB, Xcode traces, and performance tools to isolate flakiness and reliability issues and drive fixes.
• Integrate automated tests into build pipelines, enforce quality gates, and provide actionable reporting and metrics for release readiness.
• Advocate and implement test automation best practices: code quality, modular frameworks, reusability, CI parallelization, and maintainable test data strategies.

Skills & Qualifications

• Must-Have
• 3+ years in mobile QA/automation with hands-on experience in Appium or native frameworks (Espresso/XCUITest) across Android and iOS.
• Strong programming skills in Java/Kotlin or Swift and working knowledge of Python or JavaScript for scripting and test tooling.
• Experience integrating automated suites into CI/CD (Jenkins/GitHub Actions) and executing on real & virtual device clouds (BrowserStack/Sauce Labs).
• Practical experience with API testing (REST), test frameworks (TestNG/JUnit/Mocha), and source control (Git).
• Solid debugging skills using ADB, Xcode, Android SDK, and familiarity with mobile performance profiling.
• Preferred
• Experience building custom automation frameworks, parallel test execution, and reliability/flakiness reduction strategies.
• Knowledge of CI orchestration, containerized test runners, and mobile security or accessibility testing.
• ISTQB or equivalent QA certification, prior experience in Agile/Scrum teams, and exposure to device lab management.

Job Description:

The Technical support analyst is responsible for troubleshooting & fixing the application & technical issues for our Clients with an exp. of around 0 - 2 yrs experience. 

Technical Support analyst must be able to assure complete Client satisfaction through all stages of the operations process. Must be able to establish and maintain strong relationships throughout the business process.

Key Responsibilities:

• Proactively connected with Clients.

• Resolving Technical issues in a timely manner.

• Training and educating Clients on our Products & Solutions.

• Assisting Software Engineers on issues.

• Providing feedback on product development in a timely manner. 

• Auditing error Plans to reduce rework with the aim of providing Scalable Products.

Skills and Specifications:

• Excellent Communication & Analytical Skills.

• Willing to work on US shift (Voice Process)

• Interpersonal Skills with a great attitude.

• Good Knowledge if Enterprise Applications, Systems & Technologies.

• Self-motivated; demonstrating the ability to achieve the Client satisfaction with minimal supervision

• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding Client base.

• Organized, flexible and multitasking. 

• • Persistent with a team attitude.

Role- Sr. Engineer Networking-(Post Sales- Implementation Team)

The purpose of the role is to implement and manage different Networking Project implementation for  22by7 customers. Preparing Plan of Action (PoA), Scope of Work (SoW), and implementation documents and submitting to customers.

Key Responsibilities:

Project Implementation as per SoW

Interact with client Project Manager and managing the implementation activities for the client

Troubleshooting L1/L2/L3 tickets and submitting the RCA.

      Responsible for documentation and reporting

Presenting the appropriate solutions at customer meetings.

Keeping well informed of general technical developments, company products and services.

Maintaining accurate, up to date reporting using the company systems and providing reporting where required.

Ensuring that product, technical and market knowledge is kept up to date by reading literature, networking, attending training courses, collaborate with other colleagues and sharing unique knowledge with the rest of the company. 

Maintaining a positive and healthy attitude that contributes directly to the working environment of the sales team and the Company.

Perform all other role-related tasks as assigned.

Key Requirements: 

3 to 5 years of  experience, out of which recent 3 years minimum on handson implementation of Aruba switches and wi-fi solutions

Mandatory Hands on experience on technologies (Routing, Switching, Wi fi)

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP).. IP addressing & sub netting, Routing Concepts (OSPF, BGP), VLSM/CIDR

In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations.).

Good working knowledge of Application layer protocols and functions such as FTP, DHCP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, User Authentication Mechanisms, SMTP etc.

Implementation scenarios, configuration and troubleshooting of network related issues.

Key Skills:

Routers, Switches, Wi-Fi (Primary Skill- Aruba Switches, Aruba Central, Aruba IAP, Mobility Controller, Mobility Master, Aruba Airwave, Aruba CPPM etc)

Secondary Product suite- Cisco or Ruckus

It will be added advantage if the candidate has a combination of skills in Aruba and network security like Palo Alto etc.

Education- Open

Diploma- Any Diploma

UG: Any Graduate - Any Specialization, B.Tech/B.E. - Any Specialization, Electrical, Electronics/Telecommunication, Diploma - Any Specialization

PG: Any Postgraduate - Any Specialization (Post Graduation Not mandatory)

 CTC- As per the market standard

1. Good knowledge of HTML, CSS, Javascript and JQuery is very important.
2. Good knowledge on ASP.NET with C# using Visual Studio 2008/2010.
3. Good Knowledge of AJAX is required.
4. SQL Server programming including Stored Procedures, Triggers & User Defined Functions.
5. Good communication Skills are required.
6. Good Knowledge of Web services and WCF will be a bonus.
7. Working knowledge of CMS and E-Commerce will be a bonus.