Overview
As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.
Job Description
Key Tasks and Responsibilities:
Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.
Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.
Investigate alerts and events detected from the monitoring systems that indicate a change in component health.
Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
Attend and complete all mandatory training courses.
Engage and own the transition of new services into Service Operations.
Participate in the out of hours on call support rota.
Qualifications and Experience:
Experience working in an IT service delivery or support function OR
MBA or Degree in Information Technology or Information Security.
Experience working with Microsoft technologies.
Excellent communication skills developed working in a service centric organisation.
Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
Ability to manage and prioritise own workload.
Experience working within Education Technology would be an advantage.
Technical knowledge:
Advanced automation scripting using Terraform and Powershell.
Knowledge of bicep and ansible advantageous.
Advanced Microsoft Active Directory configuration and support.
Microsoft Azure and AWS cloud hosting platform administration.
Advanced Microsoft SQL server experience.
Windows Server and desktop management and configuration.
Microsoft IIS web services administration and configuration.
Advanced management of data and SQL backup solutions.
Advanced scripting and automation capabilities.
Advanced knowledge of Azure analytics and KQL.
Skills & Requirements
IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

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About the Company:
Watch Your Health is an engagement and retention company that leverages health as a platform to drive customer loyalty and business growth. We provide AI-driven digital solutions designed for insurance providers, corporates, and healthcare businesses, helping them enhance user engagement and retention. Through personalized wellness programs, data analytics, and digital interventions, we enable organizations to create meaningful customer interactions, improve health outcomes, and strengthen long-term relationships.
Role Overview:
We are seeking a proactive, organized, and resourceful Personal Secretary to support the Managing Director. The ideal candidate will be a master of multitasking, discretion, and time management, ensuring the MD’s professional life runs smoothly and efficiently.
Key Responsibilities (KRA):
- Calendar & Schedule Management:
- Manage and maintain the Managing Director’s daily schedule, including meetings, appointments, and travel plans.
- Coordinate internal and external meetings, ensuring time optimization.
- Set timely reminders for meetings, deadlines, and follow-ups.
- Administrative & Secretarial Support:
- Maintain to-do lists and ensure timely completion of all tasks.
- Handle email correspondence and phone calls as required.
- Prepare reports, presentations, and briefing materials.
- Coordinate travel arrangements, hotel bookings, and itinerary planning.
- Meeting Coordination:
- Prepare meeting agendas, minutes, and action plans.
- Ensure the MD is briefed and ready for all engagements.
- Follow up on delegated tasks and ensure closure.
- Confidentiality & Professionalism:
- Handle all information with a high degree of confidentiality and discretion.
- Be a point of contact for stakeholders and ensure a polished representation of the MD’s office.
- Ad Hoc & Special Assignments:
- Assist in personal and professional tasks as and when required.
- Take on additional responsibilities to support the executive office dynamically.
Qualifications & Skills:
- Bachelor’s degree in business administration, Communications, or related field preferred.
- 0-3 years of experience in a similar executive assistant or secretarial role.
- Exceptional organizational and multitasking skills.
- Proficiency in MS Office Suite (Outlook, Word, Excel, PowerPoint).
- Strong written and verbal communication.
- Ability to maintain confidentiality and work with discretion.
- High attention to detail and a proactive approach to problem-solving.
What We Offer:
- A fast-paced, high-impact work environment.
- Direct exposure to top leadership.
- Opportunities for growth and skill development.
- A dynamic and collaborative team culture.
Key Responsibilities:
- Strategic Growth Planning: Develop and execute strategies to drive sustainable growth and expansion in alignment with company goals.
- Market Analysis: Conduct thorough market research and analysis to identify new opportunities, market trends, and competitive threats.
- Business Development: Lead initiatives to acquire new business partnerships and opportunities, including identifying potential clients and negotiating agreements.
- Operational Excellence: Streamline and optimize internal processes and workflows to enhance efficiency and productivity.
- Financial Management: Collaborate with finance teams to develop budgets, monitor financial performance, and ensure cost-effectiveness.
- Team Leadership: Provide strong leadership and mentorship to cross-functional teams, fostering a culture of collaboration, innovation, and continuous improvement.
- Performance Metrics: Establish key performance indicators (KPIs) and metrics to track progress towards goals, regularly reporting to senior management.
- Risk Management: Identify potential risks and develop mitigation strategies to ensure business continuity and resilience.
Qualifications:
- Education: MBA or equivalent from a prestigious institute such as IIM preferred.
- Experience: 4-6 years of progressive experience in business development, operations management, or related fields. Prior experience in a leadership role preferred.
- Analytical Skills: Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.
- Communication Skills: Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
- Strategic Vision: Proven ability to think strategically, anticipate future trends, and translate vision into actionable plans.
- Adaptability: Ability to thrive in a fast-paced environment and effectively manage multiple priorities under tight deadlines.
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This is an immediate requirment. Kindly apply only if you can join in a weeks time.
Company Overview
Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.
Qualifications
- At Least graduation, preferably in commerce from prominent institute
- 0-1 years of experience in customer support
Skills
- High level of empathy and aptitude to help and resolve problems for others.
- Learning ability to understand the software from the end user’s perspective.
- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.
- Knowledge of Malayalam & Telugu regional language is a must.
- Other desirable skills:
- Preferably a female candidate
- Expressive and good communication skills
- Good listener and empathetic disposition
- Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.
Roles & Responsibilities
Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.
About Company
Our client is essentially a VC funded new age chemical distribution company that connects international buyers with high quality Indian manufacturers. It is founded by alumni of IIT-B, IIT-D, IIM-A.
Roles & Responsibilities:
• Will be responsible for providing a diligent and strategic approach to recruitment across a range of business divisions and job functions.
• The incumbent will be responsible for Sourcing, Assessment and managing the Interview process with all stakeholders.
• Liaison with business stakeholders and hiring managers for planning and successful execution of the hiring plan.
• Managing various sourcing channels like Employee referrals, Search partners, IJP, web portals and others effectively to close open positions within agreed timelines and cost.
• Strategizing innovative and effective ways to hire quality people
• Managing pre-joining activities by engaging offered candidates
Requirements:
• MBA or PG Diploma or any equivalent qualification.
• 5+ years of experience in managing end of end of TA process.
• Must be tech-savvy and work on software's.
• Should be well versed with LinkedIn Recruiter and other job boards.
• Excellent communication skills to build strong working relationships across a complex, matrix organization, with the ability to take the lead and provide advice and direction to internal stakeholders regarding recruitment processes.
• Creative thinker who can bring innovative solutions to improve processes and work methods
• Good analytical skills with the ability to collate, interpret and present data to impact and influence business decision making
HeadQuarters - Bangalore - 1st floor, Lakshmi Chambers, Hsr Layout, Sector 6
HR POC - Mounika Purama
Work Mode - Work From Office
6 Working days (Sat & Sun - Field Work) (Monday - Week Off)
Interview Mode - F2F
Interview Timings - 10:30AM to 6:00PM (Between Tuesday to sunday)
Available Locations - North Bangalore, South East Bangalore, Hyderabad, Pune, Bhubneswar, Mumbai
Salary Negotiable













