Overview
As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.
Job Description
Key Tasks and Responsibilities:
Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.
Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.
Investigate alerts and events detected from the monitoring systems that indicate a change in component health.
Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
Attend and complete all mandatory training courses.
Engage and own the transition of new services into Service Operations.
Participate in the out of hours on call support rota.
Qualifications and Experience:
Experience working in an IT service delivery or support function OR
MBA or Degree in Information Technology or Information Security.
Experience working with Microsoft technologies.
Excellent communication skills developed working in a service centric organisation.
Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
Ability to manage and prioritise own workload.
Experience working within Education Technology would be an advantage.
Technical knowledge:
Advanced automation scripting using Terraform and Powershell.
Knowledge of bicep and ansible advantageous.
Advanced Microsoft Active Directory configuration and support.
Microsoft Azure and AWS cloud hosting platform administration.
Advanced Microsoft SQL server experience.
Windows Server and desktop management and configuration.
Microsoft IIS web services administration and configuration.
Advanced management of data and SQL backup solutions.
Advanced scripting and automation capabilities.
Advanced knowledge of Azure analytics and KQL.
Skills & Requirements
IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.
Shubham Vishwakarma
Full Stack Developer - Averlon
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VMax e-Solutions India Private Limited, based in Hyderabad, is a dynamic organization specializing in Open Source ERP Product Development and Mobility Solutions. As an ISO 9001:2015 and ISO 27001:2013 certified company, VMax is dedicated to delivering tailor-made and scalable products, with a strong focus on e-Governance projects across multiple states in India. The company's innovative technologies aim to solve real-life problems and enhance the daily services accessed by millions of citizens. With a culture of continuous learning and growth, VMax provides its team members opportunities to develop expertise, take ownership, and grow their careers through challenging and impactful work.
About the Role
We’re hiring a Senior Data Scientist with deep real-time voice AI experience and strong backend engineering skills.
1. You’ll own and scale our end-to-end voice agent pipeline that powers AI SDRs, customer support 2. agents, and internal automation agents on calls. This is a hands-on, highly technical role where you’ll design and optimize low-latency, high-reliability voice systems.
3. You’ll work closely with our founders, product, and platform teams, with significant ownership over architecture, benchmarks.
What You’ll Do
1. Own the voice stack end-to-end – from telephony / WebRTC entrypoints to STT, turn-taking, LLM reasoning, and TTS back to the caller.
2. Design for real-time – architect and optimize streaming pipelines for sub-second latency, barge-in, interruptions, and graceful recovery on bad networks.
3. Integrate and tune models – evaluate, select, and integrate STT/TTS/LLM/VAD providers (and self-hosted models) for different use-cases, balancing quality, speed, and cost.
4. Build orchestration & tooling – implement agent orchestration logic, evaluation frameworks, call simulators, and dashboards for latency, quality, and reliability.
5. Harden for production – ensure high availability, observability, and robust fault-tolerance for thousands of concurrent calls in customer VPCs.
6. Shape the voice roadmap – influence how voice fits into our broader Agentic OS vision (simulation, analytics, multi-agent collaboration, etc.).
You’re a Great Fit If You Have
1. 6+ years of software engineering experience (backend or full-stack) in production systems.
2. Strong experience building real-time voice agents or similar systems using:
STT / ASR (e.g. Whisper, Deepgram, Assembly, AWS Transcribe, GCP Speech)
TTS (e.g. ElevenLabs, PlayHT, AWS Polly, Azure Neural TTS)
VAD / turn-taking and streaming audio pipelines
LLMs (e.g. OpenAI, Anthropic, Gemini, local models)
3. Proven track record designing and operating low-latency, high-throughput streaming systems (WebRTC, gRPC, websockets, Kafka, etc.).
4. Hands-on experience integrating ML models into live, user-facing applications with real-time inference & monitoring.
5. Solid backend skills with Python and TypeScript/Node.js; strong fundamentals in distributed systems, concurrency, and performance optimization.
6. Experience with cloud infrastructure – especially AWS (EKS, ECS, Lambda, SQS/Kafka, API Gateway, load balancers).
7. Comfortable working in Kubernetes / Docker environments, including logging, metrics, and alerting.
8. Startup DNA – at least 2 years in an early or mid-stage startup where you shipped fast, owned outcomes, and worked close to the customer.
Nice to Have
1. Experience self-hosting AI models (ASR / TTS / LLMs) and optimizing them for latency, cost, and reliability.
2. Telephony integration experience (e.g. Twilio, Vonage, Aircall, SignalWire, or similar).
3. Experience with evaluation frameworks for conversational agents (call quality scoring, hallucination checks, compliance rules, etc.).
4. Background in speech processing, signal processing, or dialog systems.
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Role Description Role- Frontend Developer (Next JS) CTC- Upto 12 LPA
The ideal candidate will be responsible for designing, developing, testing, and debugging responsive web and mobile applications for the company. Using JavaScript, HTML, and CSS, this candidate will be able to translate user and business needs into functional frontend design.
Responsibilities Designing, developing, and testing UI for mobile and web applications. Build reusable code and libraries for future use. Accurately translate user and business needs into functional frontend code
Qualifications Bachelor's degree or equivalent in Computer Science. 2+ years' experience in frontend development. React and Next JS experience is must. Familiarity using Scrum/Agile development methodologies. Experience building object-oriented web applications in JavaScript, HTML5, and CSS3
About the company:Our client is Entertainment Network owns 73 frequencies and is advertising partner for another 3, across 63 cities, making it India’s largest private FM radio broadcaster.
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SOME BEST THINGS ABOUT THE JOB: · Opportunity to work on leading brands across all categories · Opportunity to work on interesting ideas and concepts by engaging closely with the creative team of Mirchi WHAT YOUR DAY JOB LOOKS LIKE: · Brand Solution – Lead conversation with the clients/agencies for all digital content-led initiatives such as sponsorships, IP creation, alliances, co-branded videos, influencer-led & celeb-led content, social media amplification etc. · Client Servicing – Interact with clients for briefs, approvals, campaign execution and feedback. · Work closely with a internal and external creative teams to ideate basis client brief. · Assist in execution of the campaign by working closely with internal and external execution partners.
PERSONAL ATTRIBUTES: · Good Communication Skills · Ability to identify advertisers marketing objectives and suggest relevant digital products. · Collaboration · Ability to work under pressure · Adaptability · Strong branding focus · Understanding of local advertising landscape & language is mandatory |
• Responsible for end-to-end selection process – sourcing, screening, interview coordination, background verification etc. in accordance with TCM recruitment strategy
• Understand company, competitors, market place
• Map requirement, role criteria, define position description, skill specification • Locate, identify and track potential candidates through the use of Job-Boards, social media, user groups/associations, candidate referrals, networking, etc
• Create detailed candidate profile summaries for each candidate presented
• Candidate Experience – ensure that all candidates are well informed on all aspects of the position proposed and are prepared adequately before every interview Hand hold candidates through offer, on boarding and settling in period at the client Organisation
• Build network of candidates and develop creative, cost-effective sourcing strategies to accommodate for current and future client demands
PHP1) Worked with or Knowledge of Core PHP 5.0 or above
Strong OOPS Concept
2) Strong MYSQL Database (Tables, Views, Store Procedures, Functions)
3) Must Know HTML, JavaScript, AJAX, Laravel, Jquery, CMS
4) Cake PHP, Codeignitor, laravel will be added advantage.
5) Ready to learn and work with different technologies.
6) Ability to work individually as well as in team.
7) Contribute to all phases of the development lifecycle
8) Contribute to all phases of the development lifecycle
Java
Spring Boot- Translation of complex functional requirements into technical requirements
- Design, develop and maintain complex systems using best of the breed development practices and technology.
- Responsible for the overall software development life cycle.
- Delivery of High Quality & Scalable systems and applications with a sharp focus on timelines.
- Being on the lookout for bettering the software engineering practices and tools within the organization
- Collaboration with other stakeholders to provide robust and well-rounded solutions
- Report on the status of product delivery and quality to management, customer support and product teams.
- Experience of 5+ years in designing & developing highly scalable, performant web applications
- Strong programming, debugging, and problem-solving skills
- Strong Computer Science Fundamentals (Data structures and Algorithms)
- Sound understanding of object-oriented programming and excellent software design skills.
- Good experience of Restful services using Java Springboot
- Strong understanding of database design and SQL (PostgreSQL / MySQL) development
- Good to have knowledge of NoSQL technologies like Redis, MongoDB, Cassandra or any other NoSQL database
- Knowledge of design patterns and good to have experience of large-scale applications
- Should have experience in Apache Kafka, RabbitMQ, SQS or other Queueing systems.
- Experience of working with Amazon Web Services (AWS), Google Cloud Computing (GCP) would be considered as an advantage
- Experience of developing with Serverless Model will be an advantage.
Responsibilities (not exhaustive)
- Install and configure software and hardware
- Manage network servers and technology tools
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Develop expertise to train staff on new technologies
- Build an internal wiki with technical documentation, manuals and IT policies
- Maintain all local software and hardware licensing to ensure conformance.
- Support determination of local and customer needs for yearly budgeting process and request for proposal processes.
Education / Skill Set
- Any B.Tech / BE graduate
- Minimum 3+ years of experience into IT system administration
- A working knowledge of IT operating systems, particularly Windows, IOS
- Hands on experience of installing IT hardware and software
- Strong communication skills
Abilities and Traits
- Proven experience as a System Administrator, Network Administrator or similar role
- Experience with databases, networks (LAN, WAN) and patch management
- Experience with Firewall management
- Handling LAN / WAN networks an coordinating with ISPs
- Working with vendors for purchasing / renting laptops and desktops.
- Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
- Familiarity with various operating systems and platforms
- Resourcefulness and problem-solving aptitude
Location
Chennai
- Manage sales operations in assigned district to achieve revenue goals.
- Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
- Identify skill gaps and conduct trainings to sales team.
- Work with team to implement new sales techniques to obtain profits.
- Assist in employee recruitment, promotion, retention and termination activities.
- Conduct employee performance evaluation and provide feedback for improvements.
- Contact potential customers and identify new business opportunities.
- Stay abreast with customer needs, market trends and competitors.
- Maintain clear and complete sales reports for management review.
- Build strong relationships with customers for business growth.
- Analyze sales performances and recommend improvements.
- Ensure that sales team follows company policies and procedures at all times.
- Develop promotional programs to increase sales and revenue.
- Plan and coordinate sales activities for assigned projects.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon