Automation engineer

What You’ll Do:

In the Platform (30–40% of your time)

• Review cloud and data architectures to identify gaps and risks.
• Lead technical triage on P1 incidents — be comfortable on bridge calls and know the right questions to ask.
• Stay hands-on with automation, scripting, and platform operations; you're not above writing the runbook yourself.
• Conduct FinOps reviews including cost anomaly analysis, licence audits, and resource right-sizing, bringing a technical and commercial lens.
• Stress-test transition readiness and define the gates before services move into BAU.

Running the Service (60% of your time)

• Own SLA performance and the RAID log across multiple client engagements.
• Lead sprint retrospectives and daily stand-ups with a strong understanding of Agile ways of working.
• Create executive service review packs that are crisp, data-driven, and actionable.
• Manage the Run / Change / Project boundary and protect BAU capacity from scope creep.
• Mentor and performance-manage a team of engineers, with a strong understanding of technical quality and delivery.
• Navigate commercial structures including fixed retainers, capacity tokens, and NTE caps.

With Clients

• Build trusted relationships with CXO and VP-level stakeholders through technical credibility.
• De-escalate challenging situations with empathy, clarity, and precision.
• Run effective Executive Business Reviews (EBRs) that build client confidence and demonstrate tangible value.

What We’re Looking For

You came up through the technical side — cloud engineering, data engineering, platform, or DevOps — and over time started solving problems beyond purely technical challenges. You now want a role that explicitly combines technical depth, service delivery, operations, and client leadership.

Specifically:

• 8+ years of experience working in cloud and data environments, with meaningful experience in managed services or operational delivery.
• Hands-on expertise in at least one major platform: Azure, AWS, GCP, Snowflake, or Databricks.
• Ability to read infrastructure and diagnose issues at the code/configuration level, not just through dashboards.
• Experience managing complex client relationships, including difficult or escalated conversations.
• Practical working knowledge of ITIL (Incident, Problem, Change) and Agile methodologies.
• Commercial exposure to SOW management, scope negotiation, and capacity planning.
• Strong operational judgment developed through handling critical incidents and making decisions with incomplete information.
• Strong communication, stakeholder management, and team leadership skills.

You don't need to have had "Service Delivery Manager" in your previous title. If your background is in senior data, cloud, platform, or DevOps engineering and you've also handled operations, governance, service delivery, and client-facing responsibilities, we'd like to hear from you.

What You’ll Get

• Opportunity to work across industries, clients, and technologies.
• Exposure to global businesses and complex technology environments.
• Access to technical IP, frameworks, playbooks, and accelerators.
• Exposure to a broad ecosystem of technologies.
• Mentorship and support from experienced senior consultants and technical leaders.
• Strong learning and development support, including certifications, training, hackathons, and mentoring.
• Transparent career progression and structured performance reviews.
• Opportunities to strengthen public speaking, consulting, and leadership skills.
• Comprehensive health insurance.
• Recognition, rewards, and long-term incentives.
• A collaborative environment with regular team and social activities.

Interview Process

The interview process consists of four stages:

1. Technical Online Screening – Baseline assessment of problem-solving and technical capabilities.
2. Introductory & Cultural Assessment – Discussion around experience, career goals, and alignment.
3. Technical Assessment – Detailed evaluation of technical competency by the technical panel.
4. Final Round – Final assessment covering technical depth, leadership, and overall fit.

Required Technical Skill Set

MS Azure, M365, PowerShell

No of Requirements

1

Desired Experience Range

5 to 10 Years

Location of Requirement

Bangalore/Hydrabad

Desired Competencies (Technical/Behavioral Competency)

Must-Have

·        Hands-on experience in Automating solutions in Power shell at L3 level

·        Experience in monitoring, troubleshooting, and executing Azure Runbooks for operational automation

·        Working knowledge of Microsoft 365 Groups management and support

·        String Experience in M365 License Management

·        Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments

·        Knowledge of Azure monitoring and diagnostics tools (Log Analytics, Application Insights, Alerts)

·        Good understanding of application security, reliability, and performance optimization in cloud environments

·        Excellent problem-solving, collaboration, and communication skills

·        Proficiency in DevOps practices, including CI/CD pipeline implementation and maintenance (Azure DevOps or GitHub Actions)

Good-to-Have

·        AZ-204

·        Good understanding of M365 Security and Compliance features, including retention, audit, and data governance policies

Job Overview

We are looking for a technically strong IT Infrastructure & Automation Engineer to manage, implement, migrate, and optimize enterprise IT environments across Microsoft infrastructure, endpoint management, identity, collaboration, security, and AI-powered automation.

The ideal candidate should have strong hands-on experience with Microsoft technologies, excellent communication skills, and the ability to deliver infrastructure and digital transformation projects end-to-end. Experience with non-Microsoft technologies and multi-vendor environments will be an added advantage.

Key Responsibilities

Microsoft Intune & Endpoint Management

• Implement and manage Microsoft Intune environments.
• Configure device enrollment, application deployment, policies, compliance, and security baselines.
• Manage Windows, macOS, iOS, and Android devices.
• Configure Conditional Access, endpoint security, and compliance controls.
• Manage Windows Autopilot and device lifecycle activities.
• Monitor and resolve endpoint compliance and configuration issues.

SCCM / Configuration Manager

• Deploy, configure, and maintain SCCM infrastructure.
• Manage OS deployment, imaging, software distribution, and patch management.
• Support SCCM and Intune co-management.
• Generate reports and troubleshoot SCCM issues.
• Assist with migration to modern endpoint management.

Microsoft Exchange

• Administer Exchange Online and Hybrid Exchange environments.
• Support mailbox and tenant migration activities.
• Manage mail flow, connectors, transport rules, and email security.
• Configure SPF, DKIM, DMARC, anti-spam, and anti-phishing controls.
• Troubleshoot messaging and mail delivery issues.

Active Directory & Identity

• Manage Active Directory and Group Policy environments.
• Configure Microsoft Entra ID integration and synchronization.
• Implement SSO, MFA, Conditional Access, and identity security.
• Handle user provisioning, onboarding, offboarding, and access management.
• Support hybrid identity environments.

SharePoint & Microsoft 365

• Implement and administer SharePoint Online.
• Configure sites, permissions, document management, and governance.
• Support file-share and legacy platform migrations.
• Integrate SharePoint with Teams, Power Platform, and business applications.
• Support knowledge and collaboration solutions.
• AI & Automation
• Implement Microsoft 365 Copilot and Copilot Studio solutions.
• Develop AI-powered assistants and agents for business functions.
• Work with Azure OpenAI, Azure AI Search, and Document Intelligence.
• Design RAG and knowledge management solutions.
• Integrate AI solutions with SharePoint, Teams, Dataverse, and enterprise applications.
• Implement workflow automation using Power Automate and Power Platform.
• Support AI governance, security, compliance, and responsible AI adoption.
• Security & Compliance
• Work with Microsoft Defender, Conditional Access, Identity Protection, and endpoint security.
• Implement Microsoft Purview, DLP, information protection, and governance solutions.
• Support security and compliance initiatives across Microsoft environments.
• Identify infrastructure and security gaps and recommend improvements.

Required Technical Skills

• Microsoft Intune
• SCCM / Microsoft Configuration Manager
• Exchange Online & Hybrid Exchange
• Active Directory
• Microsoft Entra ID
• SharePoint Online
• Microsoft Teams Administration
• Windows Server Administration
• Microsoft 365 Administration
• PowerShell
• Microsoft Defender Suite
• Conditional Access
• Identity Protection
• Microsoft Purview
• Endpoint Security
• Device Compliance
• Data Loss Prevention
• Microsoft 365 Copilot
• Copilot Studio
• Azure OpenAI
• Azure AI Services
• Power Automate
• Power Platform Integration
• Preferred Experience

Experience with AWS, GCP, VMware, Citrix, Cisco, Fortinet, Palo Alto, Linux, Veeam, ServiceNow, Trend Micro, CrowdStrike, or similar enterprise technologies will be an advantage.

Knowledge of enterprise architecture, cybersecurity, governance, and compliance frameworks is also preferred.

Candidate Profile

• 5+ years of relevant implementation and administration experience.
• Strong troubleshooting and analytical skills.
• Excellent communication and stakeholder management abilities.
• Strong documentation and reporting skills.
• Ability to manage multiple projects independently.
• Comfortable working with business stakeholders and technical teams.
• Bachelor's degree in IT, Computer Science, Engineering, or a related field.

Preferred Certifications

• Microsoft Certified: Endpoint Administrator Associate
• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Azure Administrator Associate
• Microsoft Certified: Azure AI Engineer Associate
• Microsoft Certified: Information Protection Administrator Associate
• ITIL Foundation

Key Deliverables

• Intune implementation and endpoint management.
• SCCM deployment, migration, and optimization.
• Exchange Online and Hybrid Exchange implementation.
• Active Directory and Entra ID integration.
• SharePoint Online deployment and governance.
• Microsoft 365 security and compliance implementation.
• AI and Copilot deployment and governance.
• Technical documentation, knowledge transfer, and operational handover.
• Integration of Microsoft and third-party enterprise technologies.

About Nerve Solutions

Nerve Solutions is a team of engineers building products for real-time risk management and surveillance in financial markets. Our solutions enable market participants to identify, monitor, and quantify risks and anomalies in live markets, allowing them to take corrective action at sub-second speeds.

We also develop products for automated trading and have become a trusted technology partner to some of the largest financial services organizations in the region.

About the Role

We are looking for a proactive and detail-oriented IT & Information Security Engineer to manage and maintain the organization's IT infrastructure while ensuring the security, availability, and reliability of our systems. The role involves providing technical support, administering hardware and software, strengthening cybersecurity practices, monitoring network activities, and implementing security controls to safeguard organizational assets.

The ideal candidate should have strong infrastructure knowledge, a security-first mindset, and the ability to troubleshoot technical issues while continuously improving the organization's IT environment.

Roles & Responsibilities

• Manage and maintain the organization's IT infrastructure, including hardware, software, servers, and network systems.
• Provide technical support to employees by troubleshooting hardware, software, network, and system-related issues.
• Configure, deploy, and maintain desktops, laptops, peripherals, printers, and other IT equipment.
• Set up user accounts, systems, and required software for new employees and support onboarding activities.
• Monitor network performance and employee network activities to ensure system security and compliance.
• Implement and maintain endpoint security solutions, antivirus tools, firewalls, and access control mechanisms.
• Perform regular system updates, security patching, vulnerability assessments, and preventive maintenance.
• Identify infrastructure risks and recommend security enhancements to minimize vulnerabilities.
• Maintain documentation for IT assets, software licenses, network configurations, security policies, and system inventories.
• Assist in implementing information security best practices, security audits, and compliance initiatives.
• Coordinate with internal teams to ensure IT services effectively support business operations.
• Stay updated with the latest cybersecurity threats, technologies, and industry best practices.

Required Skills

• 2–4 years of experience in IT Infrastructure, System Administration, or Information Security.
• Strong knowledge of Windows operating systems, networking, servers, and IT infrastructure.
• Experience troubleshooting hardware, software, network, and user-related issues.
• Knowledge of network security, endpoint protection, firewalls, VPNs, and vulnerability management.
• Experience with Active Directory, user access management, and system administration.
• Familiarity with Microsoft 365 administration is an added advantage.
• Understanding of backup, disaster recovery, and IT asset management.
• Strong analytical and problem-solving skills with attention to detail.
• Good communication and documentation skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Certifications such as CompTIA A+, Network+, Security+, Microsoft, CCNA, or equivalent will be an added advantage.

Job Description:

Position: Infrastructure / Automation Engineer     

Location: Chennai / Pune / Hyderabad / Bangalore

Shift: UK Shift

Experience : 6-8 years overall

Interviews: 2 Interview rounds.

Work Mode: Onsite

Notice Period: Immediate Joiner/Serving Notice Period only

Project Scope:

This engagement automates end-to-end infrastructure build provisioning across on-prem and Azure. The team will build a shared ServiceNow-led intake, approval, orchestration, and closed-loop status model, using Jenkins/Ansible for on-prem builds and Azure DevOps/Terraform for cloud builds. Automation includes standards, security/compliance controls, scan gates, CMDB/change updates, and handover.        

Build automated on-prem infrastructure provisioning and configuration workflows.      

Automate server builds from approved request through VM/host deployment, OS install, domain join, and baseline configuration.

Develop Jenkins, Ansible, PowerShell, and integrations for network, storage, DNS, IP, agents, patching, monitoring, backup, and security.

Integrate SCVMM/Hyper-V, VMware, OneView, SCCM, Satellite, and related tools.

Encode infrastructure standards as reusable, version-controlled automation artifacts.

Support testing, UAT, defect resolution, documentation, and hypercare.

Required Skills:

6–8 years in infrastructure engineering, systems administration, or automation.

Bachelor’s degree or equivalent experience.

Jenkins, Ansible

PowerShell, Python/Bash

Windows/Linux

VMware, Hyper-V/SCVMM

OneView, SCCM

Satellite, Git, REST APIs     

Work Mode: WORK FROM OFFICE

Interview Mode: Virtual

Role Descriptions:

Exp Range: 5 - 8 years

City Locations: Bengaluru

*Key Responsibilities*

Devops Developer (Azure)

Azure L2 Support | Specialist | Infrastructure Operations-260006F2- Certificate & DNS Management- Monitoring & Observability- Azure Operations & Compliance- Migration: Open Cloud TnC- Reliability & Operations Excellence (OPS)

Profile – 5 to 8+ years in Cloud/Infrastructure Operations- Strong hands-on Azure skills- Certificates/PKI experience- DNS management- Grafana| Health Checks| Azure Monitor- IaC automation (Terraform/Bicep)- Networking fundamentals Nice-to-Have- Azure security and compliance- AKS monitoring basics- FinOps practices- French reading proficiency- Certifications: AZ-104| AZ-305| etc.

Desire candidate

• Candidate should have valid PF.

Role

This position provides technical support to end users across a variety of IT-related issues. The role involves identifying, researching, troubleshooting, and resolving technical problems related to computer systems, software, and hardware.

The position responds to support requests received via telephone, email, and other channels, while documenting, tracking, and monitoring issues to ensure timely resolution and adherence to Service Level Agreements (SLAs).

Essential Duties and Responsibilities

• Provide technical assistance and support for incoming queries, calls, and issues related to computer systems, software, and hardware.
• Identify, diagnose, and troubleshoot technical issues and problems.
• Categorize, record, and manage reported queries and provide appropriate solutions.
• Assist users with problem identification and resolution.
• Advise users on the appropriate course of action for reported issues.
• Monitor incidents and service requests from initial reporting through final resolution.
• Escalate unresolved or complex problems to the appropriate level of support when required.
• Provide basic online security guidance and technical support to end users.
• Manage one or more customer service/support functions as assigned.
• Act as a primary point of contact for service users and customers reporting issues or requesting information, access, or other IT services.
• Receive and handle service requests in accordance with established procedures.
• Promptly assign and route support calls and tickets to the appropriate teams.
• Log incidents and service requests and maintain accurate and relevant records.
• Maintain detailed technical documentation within Help Desk tickets, including troubleshooting steps, actions taken, and resolutions.
• Identify and classify incident types and service interruptions.
• Record incidents and categorize them based on symptoms, root causes, and resolutions.
• Support day-to-day operational requirements during changes while minimizing service disruptions.
• Ensure support activities remain aligned with applicable SLAs, IT service management processes, and information security requirements.
• Maintain a typing speed of at least 45 WPM.
• Perform basic hardware and software troubleshooting.
• Demonstrate a good understanding of current operating system functionality.
• Possess a basic understanding of computer hardware.
• Demonstrate proficiency with Microsoft products and applications.
• 
  

Skills & Qualifications

Technical Skills

• Good understanding of IT Service Desk and technical support processes.
• Knowledge of ITIL processes and best practices.
• Hands-on experience with ServiceNow or similar IT service management/ticketing tools.
• Working knowledge of Active Directory.
• Experience with Microsoft Office 365.
• Knowledge of account provisioning and account creation.
• Basic understanding of computer hardware and peripherals.
• Basic knowledge of Microsoft Teams and Outlook.
• Good understanding of Windows operating systems and common desktop applications.

Professional Skills

• Excellent verbal and written communication skills.
• Strong customer service and customer-handling skills.
• Ability to diagnose problems and provide effective solutions.
• Strong troubleshooting and problem-solving skills.
• Ability to prioritize and manage multiple incidents and service requests.
• Ability to follow established IT Service Desk procedures and guidelines.
• Ability to work effectively in a team-oriented environment.
• Strong attention to detail and accurate documentation skills.

Experience

• 1–3 years of experience in an IT Service Desk, Help Desk, Technical Support, or similar role.

Educational Qualifications

• B.Tech / B.E. in Computer Science, Information Technology, or a related field; or
• Bachelor of Computer Applications (BCA); or
• B.Sc. in Computer Science / Information Technology or a related field.

Additional Requirements

• Adherence to company IT Service Desk (ITSD) policies, procedures, and guidelines.
• Commitment to maintaining information security and confidentiality.
• Ability to meet defined service levels and provide timely support to end users.

We are looking for a hands-on Azure DevOps & Infrastructure Engineer to manage enterprise Azure environments, automate infrastructure, build CI/CD pipelines, and support cloud modernization initiatives.

🔑 Key Responsibilities

• Design, implement & support CI/CD pipelines and deployment automation

• Perform TFS / Azure DevOps Server → Azure DevOps Services migration

• Build & manage Azure infrastructure using Infrastructure as Code (IaC)

• Support Azure cloud infrastructure, networking, security, monitoring & production environments

• Drive cloud migration, application modernization & platform transformation initiatives

• Work with Terraform, containerization, DevSecOps & cloud automation

• Troubleshoot infrastructure/deployment issues and support incident & on-call operations

• Create technical documentation, runbooks and deployment standards

🎯 Mandatory Requirements

✅ AZ-204 – Azure Developer Associate – Mandatory

✅ 5–8 years total IT experience

✅ 3+ years hands-on Azure DevOps / Azure Infrastructure experience

✅ Strong experience in CI/CD & Azure DevOps

✅ Hands-on experience with TFS / Azure DevOps Server to Azure DevOps Services migration

✅ Strong understanding of Azure cloud infrastructure & cloud operations

✅ Experience with IaC, provisioning & infrastructure automation

✅ Exposure to cloud/data migration and application modernization

✅ Experience supporting Azure networking, security & monitoring

✅ Experience in production support / managed services / cloud operations

✅ Willingness to work UK/US shifts and participate in on-call support

⭐ Preferred / Optional

• AZ-400 – Microsoft Certified DevOps Engineer Expert

• AZ-104 – Azure Administrator Associate

• HashiCorp Terraform Associate

• Container platforms, orchestration & DevSecOps experience

🎓 Education: Bachelor's degree in Computer Science / IT / Engineering or related field.

About the Role

We are looking for a customer-focused and technically proficient IT Support Engineer (L1) with 1-2 years of

experience to join our IT Support team. The ideal candidate should have hands-on experience in desktop

support, hardware and software troubleshooting, Microsoft 365 administration, Windows operating

systems, and basic networking.

The candidate will be responsible for providing first-level technical support, resolving user issues, managing

support tickets, configuring end-user devices, and ensuring timely resolution of incidents while delivering

excellent customer service.

Key Responsibilities

End-User Support

• Diagnose and resolve hardware, software, operating system, and application-related issues.

• Install, configure, and troubleshoot desktops, laptops, printers, scanners, and peripheral devices.

• Assist users with Microsoft Office applications and Windows operating systems.

• Perform system health checks and preventive maintenance.

Microsoft 365 Administration

• Create, modify, and manage Microsoft 365 user accounts and licenses.

• Support Microsoft 365 services including:

o Exchange Online

o Microsoft Teams

o OneDrive for Business

o SharePoint Online (Basic)

• Perform password resets and mailbox troubleshooting.

• Manage shared mailboxes, distribution groups, and Microsoft 365 groups.

• Support Microsoft Outlook configuration and synchronization issues.

Windows Administration

• Install, configure, and troubleshoot Windows 10 and Windows 11.

• Join devices to Active Directory or Microsoft Entra ID.

• Configure user profiles and local security settings.

• Perform operating system updates and driver installations.

• Troubleshoot boot, performance, and application issues.

Helpdesk & Ticket Management

• Log, prioritize, and resolve incidents using ITSM/Ticketing tools.

• Ensure incidents are resolved within defined SLA timelines.

• Escalate unresolved issues to senior engineers when required.

• Maintain accurate troubleshooting notes and resolution details.

• Create and update knowledge base articles.

Hardware & Software Support

• Install and configure desktop and laptop hardware.

• Diagnose hardware failures and coordinate warranty replacements.

• Install and update software applications.

• Perform hardware upgrades such as RAM, SSD, and peripheral replacements.

• Support antivirus installation and endpoint protection.

Basic Networking Support

• Troubleshoot LAN, Wi-Fi, and internet connectivity issues.

• Verify IP configuration, DNS, DHCP, and default gateway settings.

• Configure basic TCP/IP settings.

• Assist with printer and network drive connectivity.

• Escalate advanced network issues to the Network Team.

User Administration

• Create and manage Active Directory user accounts.

• Reset passwords and unlock user accounts.

• Manage user permissions and group memberships.

• Assist with onboarding and offboarding activities.

• Troubleshooting & Issue Resolution – Diagnose and resolve hardware, software, and network issues through remote and on-site support.
• User Support & Training – Assist employees and clients with technical queries, software installations, and system configurations.
• System Maintenance & Updates – Ensure regular system updates, patches, and security fixes to maintain system integrity.
• Network & Connectivity Support – Address internet connectivity issues, VPN configurations, and firewall troubleshooting.
• Ticket Management & Documentation – Log, track, and resolve issues through a helpdesk system, ensuring timely resolution.
• Hardware & Peripheral Support – Install, configure, and maintain printers, scanners, and other IT peripherals.
• Security & Data Protection – Ensure adherence to IT security policies, managing access controls and data backup solutions.