Overview
As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.
Job Description
Key Tasks and Responsibilities:
Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.
Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.
Investigate alerts and events detected from the monitoring systems that indicate a change in component health.
Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
Attend and complete all mandatory training courses.
Engage and own the transition of new services into Service Operations.
Participate in the out of hours on call support rota.
Qualifications and Experience:
Experience working in an IT service delivery or support function OR
MBA or Degree in Information Technology or Information Security.
Experience working with Microsoft technologies.
Excellent communication skills developed working in a service centric organisation.
Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
Ability to manage and prioritise own workload.
Experience working within Education Technology would be an advantage.
Technical knowledge:
Advanced automation scripting using Terraform and Powershell.
Knowledge of bicep and ansible advantageous.
Advanced Microsoft Active Directory configuration and support.
Microsoft Azure and AWS cloud hosting platform administration.
Advanced Microsoft SQL server experience.
Windows Server and desktop management and configuration.
Microsoft IIS web services administration and configuration.
Advanced management of data and SQL backup solutions.
Advanced scripting and automation capabilities.
Advanced knowledge of Azure analytics and KQL.
Skills & Requirements
IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

About HashRoot
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HR INTERN
JOB DESCRIPTION
About Us: We are not just an AD agency or a creative agency, we are a Communication Company.
Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups
and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL,Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than amcompany.
Job Role: HR Intern - Talent Acquisition
Experience Level: Fresher
Location: Bangalore, Karnataka (On-site).
Requirements we seek:
● Good communication and interpersonal skills.
● Attention to detail.
● Availability for 3 months or more.
● Familiarity with fundamental HR concepts (Prior experience in the same domain is a plus).
● Understanding and appreciation for the need to maintain confidentiality when dealing with
employee information and HR matters.
● Capability to work collaboratively within a team and contribute positively to the overall team
dynamics.
Work Responsibilities:
● Talent Acquisition: End-to-end lateral hiring (Creative and Technical Roles).
● Sourcing: Creating a talent pipeline and employing various sourcing strategies.
● Stakeholder Management: Establishing strong relationships with hiring managers to understand their requirements, align on job specifications, and continuously improve the recruitment process based on feedback.
What’s in it for You:
● Stipend up to 12k to 15k.
● A healthy work environment with great mentorship.
● Hands-on experience and exposure to various aspects of HR.
● A supportive and inclusive workplace culture.
● Opportunities for skill development and networking.
● Potential for future career advancement within our organization.
Job Title: Customer Success Lead
Location: Mumbai
Work Mode: Remote
Shift Timings: US Shift
Experience: 4–7 years
Industry: B2B SaaS | Enterprise Accounts
About Master-O
Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.
Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.
As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.
Role Overview
The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.
You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.
Key Responsibilities
Customer Success & Key Account Management
- Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
- Drive onboarding, adoption, engagement, and value realization of the Master-O platform
- Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
- Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
- Track success metrics such as usage, renewals, and expansions
Business Development & Account Expansion
- Identify upsell and cross-sell opportunities within existing accounts
- Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
- Support new business conversations through demos wherever required
- Drive expansion into new teams, geographies, or use cases within existing enterprise clients
Stakeholder & Internal Collaboration
- Work closely with Product & Design, Tech and CS teams to ensure seamless execution
- Translate client business objectives into platform use cases and success roadmaps
- Support case studies, testimonials, and references from satisfied customers
Required Skills & Experience
- 4–7 years of full-time experience in Customer Success / Key Account Management
- Prior experience in B2B SaaS companies, handling enterprise-level clients
- Proven experience working with North American customers and managing stakeholders across time zones
- Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
- Exposure to large consumer-driven enterprises (preferred)
- Excellent communication, presentation, and stakeholder management skills
- Strong business acumen with the ability to connect product value to business outcomes
- Comfortable working in a remote setup with US shift timings
What You’ll Get
- Opportunity to work with both: Pan-India and Global enterprise brands
- High ownership role with direct impact on customer outcomes and revenue growth
- Exposure to cutting-edge AI-driven learning and sales enablement technology
- Fast-paced environment with room to grow into a leadership role
- Competitive compensation aligned with experience
Detailed Responsibilities
- Manage each project's scope and timeline
- Coordinate Sprints, Retrospective meetings and daily stand-ups Coach team members in Agile frameworks
- Facilitate internal communication and effective collaboration
- Be the point of contact for internal / external communications
- Work with product owners to handle backlogs and new requirements
- Resolve conflicts and remove obstacles that occur Help teams implement changes effectively
- Ensure deliverables are up to quality standards at the end of each
- Sprint Guide development teams to higher scrum maturity
- Help build a productive environment where team members 'own' the product and enjoy working on it.
- Demonstrated experience as a software engineer, with at least 8+ years’ experience in technology roles
- Experience working on complex systems and cloud architectures, preferably in a B2B or enterprise context
- Significant experience with the Java programming language and frameworks such as Spring & SpringBoot
- Good working experience with front-end Javascript frameworks such as ReactJS
- Experience optimizing databases and SQL queries for high-performance
- Good knowledge of AWS services, design patterns and practices - ideally certified
- Experience and keen understanding of the value of working in agile teams
- A “quality-first” mindset, with experience working in continuous integration environments
- Highly effective at communicating, and comfortable whiteboarding design ideas with teams of engineers, product managers, and business analysts
- Desire to challenge the status quo and maturity to know when to compromise
- Respect for other team members and a highly collaborative approach to working and learning together
About WISE
At Wise, we are building the world's best online tutoring platform that companies teaching online can use to manage their online operations from scheduling demos to running classes for your learners. We have designed an extremely user friendly interface for your admins and instructors to set up your online academy within a matter of 5 minutes.
- We are a platform used for online tutoring by over 150,000 teachers to conduct live classes for over 2,500,000 learners
- Our platform has been tested at 500k DAUs and more than 2 billion+ minutes of live sessions have been conducted on the platform
- We have a customised and native Zoom integration (no redirection) for interactive live class experience
- We are building the world's first infrastructure layer for digital classrooms and have open APIs as well as a White-Label options to setup a native experience for your online teaching platform
What we need
A digital marketing expert with 2-3 years of experience running and coordinating digital marketing campaigns. We are execution-focused and work would involve building things quickly & adapting based on market feedback. If you love designing marketing campaigns and want to expand and grow, we would like to talk to you.
What you will do
- Work directly with the founding team and drive key product decisions
- Define and establish marketing strategy with the copy team
- Analyze and take decisions on furthering marketing and creative strategy
Essential skills
- Independent player (We’re a team but, we want you to contradict us on the way)
- Social media and google ads skills
- Spreadsheets, or Airtable (Just give us numbers, or graphs, we love graphs)
- Goal-oriented
- Creative and innovative
Good to have
- Good communication skills
- Team-oriented mindset
Probably not ideal if
- If you have always been right about everything
- Not looking for a full-time engagement
Definitely get in touch if you
- Would have started the exact same company but am willing to build it together with a great team
- Would fight us in a duel to make our product better
The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers.
What you will do:
- Defining, implementing and executing regression and stress automation tests focused on embedded software and device firmware level
- Analyzing automation test results for failures, identifying issue trends and quantifying impact
- Isolating and reporting defects effectively quantifying customer impact and verifying fixes through regression testing and other test methodologies
- Working cross-functionally with other QA teams, Developers and Project Managers
Desired Candidate Profile
What you need to have:- BE– CS/ECE, MS, ME, MTech
- 2+ years of QA experience, preferably on consumer hardware/ software products
- Automation experience in modern scripting or compiled languages (Python, JavaScript, C etc.)
- Experience with hardware and/ or software development lifecycle processes
- Knowledge of Unix and Unix shell scripting
- Ability to communicate technical concepts to a non-technical audience
- Deep understanding of SQA methodologies and practices
- Ability to solve hard problems with creative and sustainable solutions
- Be detail-oriented and strive for the best product for our customers
- Self-motivated with the ability to drive features to delivery
- Should have strong hands on experience in developing applications
- Strong analytical and problem solving skills
- Excellent oral and written communication skills
- Good logical sense, strong technical skills and the ability to learn new technologies quickly
WhiteSnow Software Consultancy Pvt Ltd, Pune
Job Description Document
Joining: Jan 2021
Designation: .Net Developer
Job Brief: We are looking for a Windows Applications Developer who possesses a passion for pushing mobile technologies to the limits. Who will design and code functional programs and applications.
Roles and Responsibility:
- Programmer to develop stand-alone Windows application
- Focus on development of software life cycle.
- Bug fixing and improving application performance
- Design and build advanced applications for the Windows platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Coordinate efforts with other developers, plan high level architecture for solutions, code software to spec, track and resolve software defects.
- Understanding client requirements and how they translate to new application features
- Collaborating with development team and other IT staff to set specifications for new applications
- Write high quality source code to program complete applications within deadlines
- Perform unit and integration testing before launch
- Conduct functional and non-functional testing
- Troubleshoot and debug applications
- Evaluate existing applications to reprogram, update and add new features
- Develop technical documents and handbooks to accurately represent application design and code
- In-depth knowledge in basic frameworks to create user interfaces faster and easier.
Requirements:
- Proven experience of 1 to 5 years as windows application developer
- C#, .NET Core, .NET Web API, JSON, XML. Knowledge of WMI classes
- Should be expertise in Windows Phone and Windows 8/8.1 development.
- In-depth knowledge of programming for diverse operating systems and platforms using development tools
- Have published at least one original Windows app
- Excellent understanding of software design and programming principles.
- A https://resources.workable.com/team-player-interview-questions">team player with excellent communication skills
- Analytical thinking and problem-solving capability
- Great attention to detail and time-management skills
- BSc/BA/BE/Btech. in computer science or relevant field; MSc/MA will be appreciated
- Certified application developer is a plus
Key Skills: C#, .Net core, Web API, Angular (Added advantage)
Job Description Form:
- Name of company: WhiteSnow Software Consultancy Pvt Ltd
- Website of the Company: https://whitesnow.com/">https://whitesnow.com
- Address of the Company: 3rd & 4th Floor, Serene Tower, Pakharbaug Society, Bavdhan, Pune, Maharashtra 411021.
Landmark: lane between Wadapav cafe and Krushna sweets
- Name of the Talent Acquisition Head : Dhanashri Lokhande
- Nature of Job: Full time
- Location/s of Work: Bavdhan, Pune
- Branches considered: Electronics and Telecommunication, Electronics, Computer, Information Technology, BCA, MCA
- Eligibility Criteria: No criteria [Live ATKT Considered : No]
- Salary Offer p.a.: 3.00L p.a to 5.00L p.a
- Bond: No
- Selection Process:-
Interview process: 1. Brain test.
- Technical interview
Hiring Partnership Manager
Role : Hiring Partnership Manager
Experience : 3 to 5Years
Location : Gurgaon
Roles and responsibilities:
- Connect with the company’s HR
- Onboard clients or connect with companies for hiring purposes
- Manage email and telephonic communication with prospective clients
- Learn and maintain in-depth knowledge of our products, industry trends, and competition
- Build rapport and establish long term relationships with customers
- Ability to gather and use data to inform decision making and persuade others
Skills and Experience :
- Onboarding companies for recruitment/placement solutions
- Candidates from recruitment agencies particularly dealing in IT staffing with experience in getting corporates onboarded will be highly preferred
- Connects with HRs from different industries and companies will be highly preferred
- Should have professional proficiency in English and Hindi
- Strong written and verbal communication skills
- Highly motivated, driven, and self-starting individual
- High sense of ownership and bias for action with willingness to get hands dirty
- You should ideally have a good Experience and a strong understanding of the various stacks, libraries, frameworks & languages in front-end, especially in Angular JS.
- You will be working in small multi-disciplinary teams of design thinking, industry expert, pair programming and customer involvement to develop first project code in short sprints and iterative cycles.
- You will utilise agile development processes to build software which explores a customer first project. The quality needs to be good enough to be presented to board level demonstration.
What we offer -
- Progressive and flexible work hours that matches your personality and lifestyle.
- A multicultural and diverse team of colleagues from all over the country that speak on average 3 languages.
- The ability for you to make an impact in the emerging fields of Blockchain and decentralised technologies.
We're a contrarian and progressive culture of independent thinkers and systematic executors that are driven to build cool things that matter.
If this aligns with you, time to hop on!









