Overview
As an engineer in the Service Operations division, you will be responsible for the day-to-day management of the systems and services that power client products. Working with your team, you will ensure daily tasks and activities are successfully completed and where necessary, use standard operating procedures and knowledge to resolve any faults/errors encountered.
Job Description
Key Tasks and Responsibilities:
Ensure daily tasks and activities have successfully completed. Where this is not the case, recovery and remediation steps will be undertaken.
Undertake patching and upgrade activities in support of ParentPay compliance programs. These being PCI DSS, ISO27001 and Cyber Essentials+.
Action requests from the ServiceNow work queue that have been allocated to your relevant resolver group. These include incidents, problems, changes and service requests.
Investigate alerts and events detected from the monitoring systems that indicate a change in component health.
Create and maintain support documentation in the form of departmental wiki and ServiceNow knowledge articles that allow for continual improvement of fault detection and recovery times.
Work with colleagues to identify and champion the automation of all manual interventions undertaken within the team.
Attend and complete all mandatory training courses.
Engage and own the transition of new services into Service Operations.
Participate in the out of hours on call support rota.
Qualifications and Experience:
Experience working in an IT service delivery or support function OR
MBA or Degree in Information Technology or Information Security.
Experience working with Microsoft technologies.
Excellent communication skills developed working in a service centric organisation.
Ability to interpret fault descriptions provided by customers or internal escalations and translate these into resolutions.
Ability to manage and prioritise own workload.
Experience working within Education Technology would be an advantage.
Technical knowledge:
Advanced automation scripting using Terraform and Powershell.
Knowledge of bicep and ansible advantageous.
Advanced Microsoft Active Directory configuration and support.
Microsoft Azure and AWS cloud hosting platform administration.
Advanced Microsoft SQL server experience.
Windows Server and desktop management and configuration.
Microsoft IIS web services administration and configuration.
Advanced management of data and SQL backup solutions.
Advanced scripting and automation capabilities.
Advanced knowledge of Azure analytics and KQL.
Skills & Requirements
IT Service Delivery, Information Technology, Information Security, Microsoft Technologies, Communication Skills, Fault Interpretation, Workload Prioritization, Automation Scripting, Terraform, PowerShell, Microsoft Active Directory, Microsoft Azure, AWS, Microsoft SQL Server, Windows Server, Windows Desktop Configuration, Microsoft IIS, Data Backup Management, SQL Backup Solutions, Scripting, Azure Analytics, KQL.

About HashRoot
About
Company social profiles
Similar jobs

Our ideal candidate for this role is an entrepreneurial and creative out-of-the-box thinking tech geek with a get-things-done attitude, who wants to thrive in a fast-paced international environment.
Desired Candidate Profile :
• Expertise in PHP and Laravel or CodeIgnitor, MySQL or PostgreSQL, Nginx, LEMP setup
• Developing REST APIs & integrating 3rd party APIs (oAuth 2.0), Git
• Hands-on experience in application deployment on linux servers
• You can easily navigate volatile environment where you are constantly getting challenged to push your own boundaries to make sense of ambiguous and complex signals of uncertainty into simple winning outcomes.
• What separates you from other developers is your relentless drive for running new tests and experiments on a regular basis.
• You love programming, but even more, you actually love implementing changes based on user data and create highly scalable technology based solutions.
If you are qualify and are excited about joining us, read about our functional asks below:
• Participate in the entire product development lifecycle, focusing on coding and debugging.
• Translate high level business problems into scalable solutions. These include building self learning modules for dynamic pricing, contextual recommendations, in-house analytics, advanced real-time backend systems, etc.
• Develop Web APIs and end-to-end web services to support various internal & external.
• Develop unit test plans to deliver quality components. • Building reusable code and libraries for future use.
• Optimization of the software platform for maximum speed and scalability.
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Perform UI tests to optimize performance.
• Provide training and support to internal teams.
• Follow emerging technologies.
We are looking for Business Development Associates who are driven, self-motivated, and highly passionate about working in the Ed-tech space while impacting careers via quality education & expert mentorship. You’ll work closely with top school graduates, ex-McKinsey, Hotstar, Disney, Deloitte, EY, Byju, Paytm employees to establish, nurture, and grow business across categories & territories. This is a great opportunity to learn from an extraordinary team, grow massively, and help students around the globe build an awesome career for themselves.
What will you do
- Identify and develop strategic relationships with potential customers.
- Develop a strong pipeline of new customers through direct or indirect customer contact and prospecting.
- Monitor and analyze pipeline to review performance & optimize accordingly to ensure objectives are met.
- Maintain strong follow-ups and regular feedback calls ● Create lead engagement plans and strategy
- Study the details of each offering & stay abreast of updates to these offerings
- Proactively connect with leads while..ensuring consistent follow-ups, low Turn-AroundTime (TAT), and increased connectivity with multiple attempts Update and create tailored client proposals and negotiate further to close the deals
What will you need:
● Graduate/MBA in the field of Business/ Management (preferable)
● 0-4 years of experience
● Keen interest in education & innovation along with an acumen for sales Inherent ability to position, market, and sell an idea or product
What will you get:
● Industry-best perks
● Phenomenal work environment, with massive ownership and growth opportunities
● Super young & enthusiastic colleagues in Tech/ Marketing/ PR/ Editorial/ Social Media & Events!
● Quick iterations & deployments – fail-fast attitude
● Opportunity to work on cutting-edge technologies, and lead teams in the future
● Access to a world-class mentorship network
● Opportunity to create a massive and direct impact in the lives of students making the biggest decision of their lives to pursue higher education abroad

We’re in search of a Back-End Software Engineer that specializes in server-side components. In this role,
you’ll primarily work on Node JS, Mongo DB, Redis, building scalable products and will bring a depth of
knowledge on algorithms and data structures. As a Back-End Software Engineer, on any given day you
might be architecting new features for our customers, refactoring existing code to be more scalable, and
seeing changes through to completion in a live environment.
Key Attributes you need to possess: -
- Prioritization- Should have a strong work ethics and show up on time at sessions with excellent skills
in predicting the amount of time needed to plan, coordinate, and perform on a task or managing their
clients as and when required.
- Quick Learning Ability- You should be an amazing self-learner who has the ability to learn new
technology on their own and are not threatened by new technologies. Someone who has an ability to pull
various bits of information and to process information on the fly with good logical and analytical skills.
- Deep and Broad Technical Experience- Someone who is able to hit the ground because they already
know the right technology.They should be able to meet coding principles and write code that is readable
and commented-on where appropriate.Through incorporating their cognitive abilities and extensive
industry experience, they are able to find optimal solutions easily.
- High-End User Focus-A good programmer does what they are asked to do, while a great programmer
thinks of the end user of the software and works to solve problems within the organization’s
capabilities.Someone who knows the functionality they’re creating is of high value.
-Business Acumen- Should have a great eye for Business acumen as the product build will be exposed to
millions of customers on-brand digital assets hence giving you exposure for handling a large user base in
a live environment.
-Teamplayer- Someone who is able to work in a challenging environment and requires complete
devotion, persistence and learning new things every day. As they will be involved in every fact of the
product development starting from product ideation, Interface design, user experience, analytics, and
engineering.
Typical work week look like:-
- Collaborating with the front-end developers and other team members to establish objectives and design
more functional, cohesive codes to enhance the user experience.
- Design and implementation of scalable applications by using asynchronous programming with
low-latency, high-availability, and performant applications between multiple systems, servers, and
environments.
-Integration of data storage solutions by creating database schemas that represent and support business
processes and also Integrating multiple data sources and databases into one system.
- Building reusable code and libraries for future use.
- Explore technical innovation and propose new solutions as and when required.
- Work with engineers, product managers and senior leadership to turn our product and technical vision
into a tangible roadmap every month.
Our ideal candidate should have:-
- 2+ years of relevant experience in a Tech Startup
- A solid grounding in Computer Science fundamentals (based on a BE/BTech or MS in Information
Technologies/Computer Science)
- Strong proficiency with JavaScript and knowledge of Node.js and frameworks.
- Strong hands on MongoDB and ability to write aggregation queries.
- Basic understanding of front-end technologies, such as HTML5, and CSS3.
- Hands-on on code versioning tools, such as Git, Redis, AWS, Sockets

We are a B2B SaaS company that is re-imagining how companies use sales incentives to motivate their employees. We believe great results are only achieved when people are motivated - and our product is nothing but an extension of that philosophy.
On a more day-to-day level, our product takes away the ambiguity and grunt-work behind manual sales incentive calculation, and allows companies to experiment with incentive plans that actually work for every employee - and not just top performers. We are a team of experienced founders who between them have built and sold software products pretty much all across the globe. We are backed by some of the best angels and institutional investors in India - and are growing at breakneck speed.
Responsibilities
- Work as part of a collaborative, agile team to deliver industry-leading engagement capabilities in web.
- Integrate with other services to help Elevate seamlessly provide value to more companies
- Design and develop feature enhancements that continue to deliver on the value and provide an excellent customer experience
- Troubleshoot and resolve emergency server or code issues at any stack level
- Ability to empathize with end-users; build with scale and ease of adoption in mind
- Experience building in an agile setting with code reviews and quality as a priority
- Strong design skills for separation and modularity of code; aversion to overly complex, spaghetti code
Qualifications
- A bachelor's degree in Computer Science, related technical field, or commensurate experience
- 1+ years experience in production web application development
- 1+ years of experience working with NodeJS or an equivalent web framework and language
- Experience writing JavaScript code, either vanilla JS or using a framework such as Node.js or React, Redux
- Unit testing experience (Jest)
- 3rd party API usage and integration experience
- RDBMS usage (e.g. MySQL, PostgreSQL)
- AWS
Persistence: design it, build it, if it breaks, fix it, but make it work, and make it shine
Bonus Skills
- Free and/or Open Source project work
- Amazon Web Services, DevOps experience
- Database Design
Perks
- Competitive salary and equity package
- Great culture and team camaraderie
- Work from Anywhere
- Health Insurance
- Flexible vacation and sick policy
- Macbook Pro or similar Linux laptop



Roles and Responsibilities :
Minimum of 4+ years of experience as a backend developer.
In-Depth knowledge and experience with C#, .NET Core is must.
Experience in working with API Gateways, REST, OAuth, Rabbit MQ and Microsoft ecosystem technologies.
Experience with databases like Oracle, SQL lite, PostgreSQL etc.
Experience with microservices architecture is a must, and experience over any public cloud(Azure preferred) is an added advantage.
Experience and understanding of OOPS and SOLID design principles and various design and architectural patterns.
Experience in Test Driven Development and automated testing tools like NUnit and SonarQube.
Strong communication and collaboration skills to work effectively with cross-functional teams.
Job Description
Experience: 3+ yrs
We are looking for a MySQL DBA who will be responsible for ensuring the performance, availability, and security of clusters of MySQL instances. You will also be responsible for design of database, database architecture, orchestrating upgrades, backups, and provisioning of database instances. You will also work in tandem with the other teams, preparing documentations and specifications as required.
Responsibilities:
Database design and data architecture
Provision MySQL instances, both in clustered and non-clustered configurations
Ensure performance, security, and availability of databases
Prepare documentations and specifications
Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
Profile server resource usage, optimize and tweak as necessary
Skills and Qualifications:
Proven expertise in database design and data architecture for large scale systems
Strong proficiency in MySQL database management
Decent experience with recent versions of MySQL
Understanding of MySQL's underlying storage engines, such as InnoDB and MyISAM
Experience with replication configuration in MySQL
Knowledge of de-facto standards and best practices in MySQL
Proficient in writing and optimizing SQL statements
Knowledge of MySQL features, such as its event scheduler
Ability to plan resource requirements from high level specifications
Familiarity with other SQL/NoSQL databases such as Cassandra, MongoDB, etc.
Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases
Must Have:
- Strong proficiency with .Net Core API development
- Experience with caching approaches for API
- Hands on with SQL Server and its variation among popular databases
- Well versed with stored procedures, query plans, altering the indexes, and troubleshooting the performance holdups
- Skilled at performance optimization of .NET APIs
- Experience & Knowledge on Open API specification & swagger documentation
- Experience in building Cloud Native Applications
- Experience in Microservices architecture
- Has worked on the deployment of applications using Docker
- Has Knowledge of Kubernetes
- Has Experience with Cache systems like Redis.
Nice to Have:
- Familiar with .NET design patterns
- Performance tuning of SQL Stored Procedures
Note: We looking for immediate joiners. We expect the offered candidate should join within 15 days. Buyout reimbursement is available for 30 to 60 days notice period applicants who can ready join within 15 days.

