Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.
Shubham Vishwakarma
Full Stack Developer - Averlon
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PythonAbout Intugine
Ever wondered how the physical goods we consume every day (think dairy, snacks, or your favourite choco chip ice cream) reach you in time? Or how beautiful furniture or sophisticated electronic equipment and gadgets you use are delivered in the best possible condition at your doorstep.
Their journey spans from getting sourced, manufactured, and stored, to getting moved across a highly intricate supply chain network across the globe before it gets delivered. Global brands constantly face challenges like not having visibility of their raw materials, which delays production and in turn, delays customer shipments, or tracking shipments across various modalities and multiple geographies.
Intugine Technologies is one of the most trusted solution partners catering to these brands with its best-in-class visibility platform helping brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Their solutions have helped eliminate operational inefficiencies, reduce logistics costs and improve OTIF, order to delivery TAT, and minimise dwell time and detention costs.
Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, it provides these brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System to name a few.
Today Intugine works with 75+ global enterprise names like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO.
To know more, visit the website: https://www.intugine.com
About the Role
We are looking for an AI Product Engineer to rapidly build data-driven software products using modern AI coding agents. You will own the end-to-end development of internal and customer-facing applications from idea to production, leveraging Python, LLMs, computer vision, and analytics to solve complex real-world operational problems.
This role is ideal for someone who enjoys shipping products at high velocity by effectively orchestrating AI-assisted development rather than manually writing every line of code. You will work closely with the Co-founder, playing a key role in transforming business ideas into scalable AI-powered products.
Responsibilities
- Work closely with the Co-founder to build AI-powered products from concept to production.
- Build production-ready applications, dashboards, and automation tools using Python and modern web technologies.
- Leverage AI coding agents (e.g., Cursor, Claude Code, Codex, Gemini) to accelerate development and manage multiple parallel development streams.
- Design and implement LLM-powered workflows, AI agents, and multimodal solutions.
- Develop analytics platforms combining geospatial, IoT/sensor, image, and enterprise datasets to generate actionable business insights.
- Optimize prompts, AI pipelines, and vision models for performance, reliability, and accuracy.
- Own software quality, deployment, performance, and continuous improvement of AI-enabled products.
- Handle the end-to-end product lifecycle.
Requirements
- Strong Python programming skills with experience building production-grade applications.
- Experience building dashboards, data visualization tools, or internal platforms.
- Familiarity with LLMs, prompt engineering, AI APIs, and agentic coding workflows.
- Experience working with structured data, APIs, and cloud-based services.
- Ability to independently translate ambiguous business problems into scalable software solutions.
- Strong product mindset with a bias toward rapid experimentation, execution, and ownership.
- Excellent communication and collaboration skills in a fast-paced startup environment.
Nice to Have
- Experience with computer vision, satellite imagery, or geospatial data.
- Knowledge of IoT, sensor, or telemetry data processing.
- Experience with Streamlit, FastAPI, Plotly Dash, React, or similar frameworks.
- Exposure to vector databases, RAG (Retrieval-Augmented Generation), and AI evaluation frameworks.
Kotlin
Android DevelopmentPythonAbout Impact Analytics
Impact Analytics is an agentic-first AI software company transforming retail merchandising through cutting-edge AI, LLMs, and Generative AI technologies. As a fast-growing Series D company with deployments across five continents, it is building both industry-leading merchandising solutions and foundational AI agents that are redefining how retail decisions are made. What makes Impact Analytics unique is its combination of deep retail domain expertise, strong innovation culture, and global presence. It is one of the few India-born AI companies recognized globally by organizations like Fortune, Gartner, and the Inc. 5000.For candidates looking to work on next-generation AI products with global scale and real-world impact, Impact Analytics is an exciting place to build your career. Here’s a link to our website: www.impactanalytics.co.
The impact that you will be making
We are seeking a Senior Software Engineer – Backend to design and build scalable backend systems that power Android-first mobile applications. The ideal candidate will have strong backend engineering expertise, experience supporting mobile applications, and a passion for building high-performance, reliable distributed systems that operate efficiently under constrained network conditions.
You will work closely with Android developers and cross-functional teams to build APIs and backend services that enable seamless mobile experiences, including offline synchronization, scalability, and high availability
What lands you in this role
Key Responsibilities
- Design, develop, and maintain scalable backend services and RESTful APIs for Android/mobile applications.
- Build backend systems optimized for Android-first applications with a focus on performance, reliability, and scalability.
- Develop APIs that perform efficiently in low-bandwidth and intermittent network environments.
- Design and implement backend workflows that support offline synchronization, conflict resolution, and data consistency.
- Develop secure, resilient, and highly available microservices.
- Optimize application performance through efficient database design, caching strategies, and API optimization.
- Collaborate closely with Android engineers, Product Managers, QA, and DevOps teams throughout the software development lifecycle.
- Participate in architecture discussions, code reviews, and technical design decisions.
- Leverage AI-assisted development tools to improve engineering productivity and code quality.
Required Skills
- 4–7 years of professional experience in backend software development.
- Strong proficiency in Kotlin for backend development.
- Experience building backend systems supporting Android/mobile applications.
- Strong understanding of RESTful APIs, microservices, and distributed systems.
- Hands-on experience with Gradle (Kotlin DSL/KTS) for build automation and dependency management.
- Familiarity with Android Studio for debugging, API integration, and collaboration with Android teams.
- Experience with modern backend frameworks and scalable application architecture.
- Knowledge of relational and/or NoSQL databases such as PostgreSQL, MySQL, MongoDB, or similar.
- Experience with caching technologies (Redis) and messaging/event streaming platforms (Kafka or RabbitMQ).
- Hands-on experience with Google Cloud Platform (GCP) or equivalent cloud platforms.
- Proficiency with GitHub and modern Git-based development workflows.
- Experience using Visual Studio Code (VS Code).
- Familiarity with AI-powered developer tools such as Cursor, Windsurf, or similar Agentic IDEs.
- Strong understanding of CI/CD pipelines, containerization, and cloud-native application development.
- Excellent debugging, analytical, and problem-solving skills.
What we offer
- An opportunity to be part of some of the best enterprise SaaS products to be built out of India.
- Opportunities to quench your thirst for problem-solving, experimenting, learning, and implementing innovative solutions.
- A flat, collegial work environment, with a work hard, play hard attitude.
- A platform for rapid growth if you are willing to try new things without fear of failure.
- Remuneration with best-in-class industry standards with generous health insurance cover
Some of our accolades include:
- Ranked as one of America's Fastest-Growing Companies by Financial Times for five consecutive years: 2020-2024.
- Ranked as one of America's Fastest-Growing Private Companies by Inc. 5000 for seven consecutive years: 2018-2024.
- Voted #1 by more than 300 retailers worldwide in the RIS Software LeaderBoard 2024 report.
- Ranked #72 in America’s Most Innovative Companies list in 2023—by Fortune—alongside companies like Microsoft, Tesla, Apple, IBM, etc.
- Forged a strategic partnership with Google to equip retailers with cutting-edge generative AI tools.
- Recognized in multiple Gartner reports, including Market Guides and Hype Cycle, spanning assortments, merchandising, forecasting, algorithmic retailing, and Unified Price, Promotion, and Markdown Optimization Applications.
Java
Spring Boot- Designs and implements Adobe Experience Manager solutions
- Performs role of subject matter expert for Adobe Experience Manager
- Contribute to all phases of the development lifecycle and understand the entire software development process from design to development to deployment to maintenance.
- Quickly learns and designs integrations with various marketing technologies
- Communicates both to non-technical clients and technical development teams
- Understanding of cross-browser compatibility issues and approaches
- Excellent written and oral communication skills
- Technical proficiency to accurately document code
- Require minimal supervision and provide oversight for assigned projects
- Prepare proposals and time estimates for future work
- Schedules work to meet completion dates and technical specifications
Qualifications:
- 2+ years of professional hands-on AEM Software Development experience and experience building sites using AEM 6.4+
- Experience working with an Agile methodology and iterative development.
- Nice to have experience with practices such as unit testing, static analysis, and build automation.
- Ability to quickly understand business and technical context in diverse customer environments.
- "Embrace the Unknown" ability - Desire to continually learn and explore new tools, concepts and ideas and then share them with the rest of the team
- Experience with AEM as a Cloud Service is beneficial
Laravel
PHPJob description
Job Summary
Dear Candidate,
We are looking for Developer on urgent basis who have an experience in Laravel framework. Kindly find the job description below:-
Responsibilities and Duties
- Strong knowledge of Core PHP/Laravel
- Working knowledge of MySQL databases, AJAX
- Highly proficient with MYSQL, JQuery, JavaScript
- Strong understanding of OOPs & MVC concepts
- Working experience in Laravel framework
- Experience in Web applications development using PHP
- Expert level jQuery/AngularJS
Required Experience, Skills and Qualifications
Profile- Php Developer
Skills– Laravel, WordPress
Experience :- 4 to 5 yrs
Salary- Best for deserving candidate
Location- Mohali
Job Type- Part Time/ Work from office
No of vacancy- 1
Benefits
About DIKONIA:
Dikonia is an eminent firm which delivers website development, mobile and web application development, Digital Marketing, design services, and business process automation software for companies from myriad industries. It is a hub for all business IT needs that stands on a solid foundation of 10 years of working experience. Our growing team consists of eminent and innovative designers, developers, marketers,and analysts each one of them bringing with them their unique perspectives, and way of doing things. This vibrant set up of skilled individuals gives us the ability to tackle all challenges and make sure that our clients get nothing but the best. Additional information about DIKONIA can be found at www.dikonia.com and on LinkedIn, Twitter, Facebook, and Google+.
Why Join DIKONIA?
Dikonia is an equal opportunity employer which provides its employees:
- Dynamic Career growth opportunities.
- Competitive Salary & Attractive appraisals
- Work on cutting edge technologies and solutions across a diverse range of industry verticals.
- A healthy work life and employee engagement activities.
- Performance driven organization with rewards for high performers.
- An environment which fosters Innovation and High performance work ethics
www.dikonia.com
https://www.facebook.com/DikoniaITSolutions/
www.linkedin.com/company/Dikonia
www.twitter.com/_Dikonia
.NET
Angular (2+)
C#Dot Net Developer( US Shifts)
Position – Dot Net Developer
Location – Permanent WFH Opportunity
Experience – 4-8 years
Education – B.E. / B. Tech / MCA / BCA
Salary – Negotiable
Open positions- 2
Looking for Dot Net Developer for developing desktop applications and backend services.
Job Description
- Design implement and support highly scalable applications and web services using Microsoft technologies (ASP.NET, C#, MVC, WCF, SQL Server, Windows Forms, Web API/Rest API)
- Candidate should have some experience towards experience in Angular/React and typescript also.
- Candidates should have the ability to train and work along with development teams to ensure timelines and quality deliveries.
- Lead project estimations, system architecture and performance engineering of
Desired Candidate Profile
- Minimum 4+ years’ experience in designing and developing applications on the .NET platform.
- More than 2+ year of experience with MVC, WCF framework is needed.
- Experience in web application Architecture and Development with hands on expertise in delivering solutions based on/customizing ASP.Net 4.0 / MVC and above.
- Expert-level knowledge of SQL Server programming.
- Strong understanding of OOPS fundamentals, Entity Framework, LINQ and REST APIs.
- Candidate should be ready for US shifts (4pm-1AM)
- Candidates who can join early and working with international clients will be preferred.
.
Python1. Ability to read the documentation and perform 3rd party API integrations
2. Experience with Postgres and Redis
3. Experience with AWS - EC2, RDS, DynamoDB, etc
4. Experience with Python
Dashboard
Skills
1. Experience with Django
a. Django Web
b. Django REST
c. Django Channels
d. Django Celery (Queues and Brokers)
2. Experience creating a dashboard with login, user profiles, roles and permissions, reports
3. Experience with Facebook and Twitter OAuth
4. Experience with handling database migrations
Chatbot
Skills
1. Basic understanding of NLP - intents and entities
2. Strong understanding of dialogue management and conversation flow
3. Integrations with Facebook and Twitter APIs.
4. Creating and managing Facebook and Twitter apps
5. Understanding of webhooks and REST APIs.
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Full Stack Developer - Averlon