Assistant Manager - Customer Contact Centre

Role: Data Science with GCP

Locations: Chennai

Employment Type: Full Time with NAM Info Pvt Ltd (Payroll)

Job Summary:

The ideal candidate should have strong expertise in Python| Machine Learning| Data Analysis| and Google Cloud Platform (GCP). This role requires close collaboration with business stakeholders to understand business challenges| translate requirements into actionable business cases| identify opportunities for improvement| and develop data-driven solutions that deliver measurable business value.

Responsibilities:

• Business & Stakeholder Management
• Engage with business stakeholders to understand business problems| goals| and requirements.
• Translate business requirements into clear analytical and machine learning use cases.
• Formulate business cases and define success metrics for proposed solutions.
• Collaborate with cross-functional teams including Product| Engineering| Operations| and Business teams.
• Data Analysis & Problem Identification
• Analyze existing applications| systems| and business processes to identify inefficiencies and improvement opportunities.
• Perform root cause analysis on business and operational challenges.
• Conduct exploratory data analysis (EDA) to discover trends| patterns| and anomalies.
• Generate actionable insights that support strategic business decisions.
• Machine Learning & Advanced AnalyticsDesign| develop| train| and deploy Machine Learning models.
• Implement predictive| classification| recommendation| forecasting| and anomaly detection solutions.
• Data Engineering & CloudWork with structured and unstructured datasets from multiple sources.
• Utilize GCP services such as:
• BigQuery
• Vertex
• AICloud Storage Cloud Functions

Technical Skills

• Strong proficiency in Python.
• Hands-on experience with: Pandas NumPyScikit-Learn TensorFlow/PyTorch, Matplotlib, Seaborn
• Strong understanding of: Machine Learning algorithms, Statistical analysis, Predictive modelling
• Hands-on experience with Google Cloud Platform (GCP).
• Knowledge of data visualization tools such as: Power BI/Tableau

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Job Summary:

We are seeking an experienced Back-end Developer to join our IT team. You will be responsible for the server-side of web applications. If you have excellent programming skills and a passion for developing or improving applications, we would like to meet you.

As a Back-end Developer, you will work closely with our team to ensure system consistency and enhance the user experience. Ultimately, you should be able to develop and maintain functional and stable web applications that meet our company's needs.

Responsibilities and Duties:

• Participate in the entire application lifecycle, focusing on coding and debugging
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Perform unit tests to optimize performance
• Manage cutting-edge technologies to improve legacy applications
• Collaborate with front-end developers to integrate user-facing elements with server-side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers, and system administrators to identify new features required

Skills and Qualifications:

• Proven work experience as a Back-end Developer
• In-depth understanding of the entire web development process (design, development, and deployment)
• Hands-on experience with JS, ES6, Node.js, Express.js, MongoDB, building REST APIs, and GraphQL
• Excellent analytical and time management skills
• Strong teamwork skills with a problem-solving attitude
• BSc/BE or BTech degree in Computer Science or a relevant field

Skills:

• Node.js
• MongoDB
• JavaScript
• Express

About Us:

WLBS is a growing web development company made up of passionate developers and designers focused on building high-quality digital solutions. We are looking for a motivated Junior Full Stack Developer with a strong foundation in front-end technologies, especially React, who is eager to learn and grow. While experience in WordPress and PHP is a bonus, we're primarily seeking someone who can adapt quickly and contribute to our projects.

Company Website: https://www.wlbs.dev/

LinkedIn: https://in.linkedin.com/company/winning-link-business-solutions

Job Description:

We are seeking a Junior Full Stack Developer to join our team. The ideal candidate has a good grasp of front-end technologies, particularly React, and is eager to expand their skills across the full stack. You’ll work alongside experienced developers, contributing to exciting web development projects while gaining experience in both front-end and back-end technologies. Knowledge of WordPress and PHP is appreciated but not essential.

Responsibilities:

• Assist in the development and maintenance of web applications using React and other relevant technologies.
• Collaborate with senior developers to ensure high-quality, scalable, and efficient solutions.
• Write clean, maintainable, and well-documented code.
• Contribute to creating dynamic and responsive user interfaces using Next.js.
• Learn and adapt to new tools, technologies, and frameworks in a fast-paced environment.
• Support in troubleshooting and debugging software issues.
• Participate in code reviews, technical discussions, and continuous improvements of the development process.
• Maintain version control and follow collaborative development practices using Git.

Qualifications:

• 6 months to 1 year of professional experience or internships in software development, focusing on Next.js.
• Solid understanding of front-end technologies (HTML, CSS, JavaScript).
• Familiarity with React and state management libraries such as Redux.
• Basic understanding of back-end development and databases (e.g., Node.js, Python, SQL).
• Ability to learn and adapt quickly to new technologies and frameworks.
• Familiarity with version control systems (e.g., Git) and collaboration tools.
• Basic knowledge of RESTful API development.
• Understanding of modern software engineering principles, including responsive design and cross-browser compatibility.
• Good communication and teamwork skills, with the ability to take direction and collaborate effectively.
• Bachelor’s degree in Computer Science, Software Engineering, or related fields.
• Experience with WordPress and PHP development is a plus, but not required.

Reactjs Developer Responsibilities:

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

Reactjs Developer Requirements:

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

Software Development Engineer

Bengaluru/Hyderabad/Gurgaon/Chennai

As a Software Development Engineer at Amazon, you have industry-leading technical abilities and demonstrate breadth and depth of knowledge. You build software to deliver business impact, making smart technology choices. You work in a team and drive things forward.

 Top Skills

• You write high quality, maintainable, and robust code, often in Java or C++ or C#
• You recognize and adopt best practices in software engineering: design, testing, version control, documentation, build, deployment, and operations.
• You have experience building scalable software systems that are high-performance, highly-available, highly transactional, low latency and massively distributed.

Roles & Responsibilities

• You solve problems at their root, stepping back to understand the broader context.
• You develop pragmatic solutions and build flexible systems that balance engineering complexity and timely delivery, creating business impact.
• You understand a broad range of data structures and algorithms and apply them to deliver high-performing applications.
• You recognize and use design patterns to solve business problems.
• You understand how operating systems work, perform and scale.
• You continually align your work with Amazon’s business objectives and seek to deliver business value.
• You collaborate to ensure that decisions are based on the merit of the proposal, not the proposer.
• You proactively support knowledge-sharing and build good working relationships within the team and with others in Amazon.
• You communicate clearly with your team and with other groups and listen effectively.

Skills & Experience

• Bachelors or Masters in Computer Science or relevant technical field.
• Experience in software development and full product life-cycle.
• Excellent programming skills in any object oriented programming languages - preferably Java, C/C++/C#, Perl, Python, or Ruby.
• Strong knowledge of data structures, algorithms, and designing for performance, scalability, and availability.
• Proficiency in SQL and data modeling.

About Amazon.com

“Many of the problems we face have no textbook solution, and so we-happily-invent new ones.”  – Jeff Bezos

Amazon.com – a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. A Fortune 100 company based in Seattle, Washington, Amazon is the global leader in e-commerce. Amazon offers everything from books and electronics to apparel and diamond jewelry. We operate sites in Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, Netherlands, Spain, United Kingdom and United States, and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet.

Technological innovation drives the growth of Amazon, offering our customers more selection, convenient shopping, and low prices. Amazon Web Services provides developers and small to large businesses access to the horizontally scalable state of the art cloud infrastructure like S3, EC2, AMI, CloudFront and SimpleDB, that powers Amazon.com. Developers can build any type of business on Amazon Web Services and scale their application with growing business needs.

We want you to help share and shape our mission to be Earth's most customer-centric company. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

About Amazon India

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.

We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched http://www.amazon.in">www.amazon.in for shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In just over a year of launching our India operations, we have expanded our offering to over 18 million products across 36 departments and 100s of categories! Our philosophy of working backwards from the customers is what drives our growth and success.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.

Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History.

Opening in IIBMS (The Indian Institute of Business Management & Studies)

Job Location: - Mumbai (Borivali)

Position: - Education Counselor

(Position Reports to Admission Manger)

Experience: - 0 to 3 year's

(Fresher's also can apply)

Salary: - 09K TO 12K p.m. + Incentive

Age: - below 30 years only

Job Description:-

1. Cold Calling students/candidates from given data
2. Analyzing profile of working professionals/student
3. Explaining/ guiding them higher educational courses according to their current or required profile.
4. Providing proper information to the students with regards to the courses and other procedures.
5. Getting business by convincing working professionals/Student for the same
6. Maintaining a good relationship with the students and keeping a track of their status.
7. Achieving monthly/quarterly targets

Skills Required:-

Good communication skills & Willingness to work on-call

If interested, kindly send your updated resume/CV 

Note: -

1. Only Nearby Borivali Candidate Prefer
2. If this profile does not match with your requirement kindly ignore & pass on to your friends & relative's

Thanks & Regards,

SAGAR IIBMS