Cutshort logo
Future Group logo
Assistant Manager - Customer Contact Centre
Assistant Manager - Customer Contact Centre
Future Group's logo

Assistant Manager - Customer Contact Centre

Kitty Basumatary's profile picture
Posted by Kitty Basumatary
5 - 8 yrs
₹6L - ₹10L / yr
Ahmedabad
Skills
Presentation Skills
MS-Excel
Microsoft Excel
MS-PowerPoint
Microsoft PowerPoint
Business Process Outsourcing (BPO)
Operations
Electronic commerce
Team leadership
Customer Support
Customer Service
Stakeholder management
Process improvement
Records Management

Required qualifications and experience:

  • Graduate in any specialization
  • Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
  • Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
  • Good presentation and MS Excel skills
  • Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

 

Roles and responsibilities:

  • Perform quantitative assessment and continuous process improvement to drive business and efficiency.
  • Manage the roster and deliver on the service levels as per the agreement.
  • Raise alerts on downtimes or fluctuations.
  • Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
  • Analyse various process gaps and raise request for new SOPs to close loop.
  • Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
  • Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
  • Internal and external stakeholder management.
  • Coordinate Application ID management and maintain records.
  • Improve operational deliverables of the aligned LOBs of the outsourced partner.
  • Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
  • Work on better tagging of customer voice and better ways of process flows.
  • Device proactive programs to reduce calls.
  • Devise cross-functional and up-skilling training plans for current teams.
  • Manage Transactional Training and Development of the trainers.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Future Group

Founded :
2013
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

Rewrite Rules, Retain Values – this simple idea has been at the core of our business since the inception of Future Group. Today, a wide portfolio of brands in food, FMCG and fashion, complement the country’s pioneering modern retail networks. More than 600 million customer visits are recorded across the 2,000 Future Group retail stores, covering over 24 million square feet of space in over 400 cities and towns. Millions more interact with group’s brands and businesses through ecommerce sites, social media and mobile apps like FuturePay and EasyDay Club. In fashion, our manufacturing facilities produce garments designed and sourced by a talented team of trend-spotters, designers and merchandizers. Brands like Lee Cooper, John Miller, CoverStory, Indigo Nation, Scullers, Knighthood, DJ&C, Bare, UMM, and Ancestry are some of our key brands. The flagship retail brand Big Bazaar is ranked among the most valuable Indian brands (Interbrand), and among the most trusted brands (Nielsen). Leading department store network, Central, smart prices retailer, Brand Factory, and popular fashion destination FBB are also a part of the group, along with a growing chain of small neighbourhood stores, EasyDay and Heritage Fresh, and convenience stores WH Smith and 7-Eleven.
Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Komal Verma
Profile picture
Kitty Basumatary
Profile picture
Siddhi Desai

Company social profiles

linkedintwitterfacebook

Similar jobs

NeoGenCode Technologies Pvt Ltd
Akshay Patil
Posted by Akshay Patil
Remote only
5 - 10 yrs
₹5L - ₹15L / yr
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconMongoDB
+13 more

Job Title : MERN Stack Developer

Experience : 5+ Years

Shift Timings : 8:00 AM to 5:00 PM


Role Overview:

We are hiring a skilled MERN Stack Developer to build scalable web applications. You’ll work on both front-end and back-end, leveraging modern frameworks and cloud technologies to deliver high-quality solutions.


Key Responsibilities :

  • Develop responsive UIs using React, GraphQL, and TypeScript.
  • Build back-end APIs with Node.js, Express, and MySQL.
  • Integrate AWS services like Lambda, S3, and API Gateway.
  • Optimize deployments using AWS CDK and CloudFormation.
  • Ensure code quality with Mocha/Chai/Sinon, ESLint, and Prettier.

Required Skills :

  • Strong experience with React, Node.js, and GraphQL.
  • Proficiency in AWS services and Infrastructure as Code (CDK/Terraform).
  • Familiarity with MySQL, Elasticsearch, and modern testing frameworks.
Read more
UIUX Studio
at UIUX Studio
2 candid answers
Deepika Pundir
Posted by Deepika Pundir
Bestech Business Tower Mohali
1 - 2 yrs
₹3L - ₹6L / yr
Market Research
Lead Generation
Effective communication

We’re looking for someone who doesn’t just collect leads, but actually understands how to find the right ones. You’ll research high-intent prospects, qualify them with a clear logic, and build targeted lists that make outreach easier and more predictable. You’ll run structured campaigns across LinkedIn, cold email, and other channels, while keeping the CRM clean, updated, and usable for the sales team.

 

What you’ll handle

• Deep research on companies, industries, and decision-makers

• Build segmented, high-accuracy lead lists

• Qualify leads based on relevance, authority, timelines, and potential

• Plan and execute multi-channel outreach sequences

• Refine messaging, subject lines, and connection strategies

• Maintain CRM hygiene and ensure every conversation has a next step

• Track performance data and share insights with the sales team

• Identify new markets, ICP variations, and emerging opportunities

• Collaborate closely with sales and marketing to improve conversions

 

What we’re looking for

• Strong experience in B2B lead generation, especially for tech, design, or service businesses

• Comfort with LinkedIn search, automation tools, prospecting databases, and email outreach platforms

• Ability to evaluate prospects quickly and filter out poor-fit leads

• Clear writing skills and a good understanding of how to spark interest

• Sharp attention to detail and the discipline to maintain clean data

• Someone who can plan, prioritise, and work independently

• A strategic mindset with a marketing touch is a bonus

 

What this really means is you’ll be the one shaping the quality of our pipeline. When you do your job well, the sales team gets better conversations, faster cycles, and stronger deals.

 

Location

Bestech Business Tower, Mohali (this is an onsite role.)

Five-day workweek

Our office operates from 9 am to 2 am across three shifts, so you should be comfortable working within these hours.

Salary

Up to 6 LPA for each role, negotiable based on experience, plus additional incentives for hitting targets.

Read more
Cornertree
at Cornertree
1 recruiter
Deepesh Shrimal
Posted by Deepesh Shrimal
Bengaluru (Bangalore)
5 - 8 yrs
₹5L - ₹15L / yr
Microsoft SharePoint
skill iconC#
skill icon.NET
ASP.NET
Microsoft SharePoint Designer

Skills and Competencies

• Strong ability to facilitate meetings with individuals and groups to gather, understand, and articulate their business needs.

• Experience in working at Client site, gathering requirements, and translation of business requirement to solutions

• Extensively work on office 365, SharePoint Online, SharePoint 2016, SharePoint Server 2013 SharePoint Server 2010, Microsoft Office SharePoint Server 2007, ASP.Net using C#, SQL Server, T-SQL queries, REACT, SPFx.

• Proven ability to interact with end users and gather and document complex user / business requirements

• Strong hands-on experience on issue tracking tools like TFS, Azure DevOps, GIT. as well as exposure to configuration management, deployment, and application rollouts.

• Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools, and methodologies

• Having experience in designing, developing, and testing client applications as part of software development cycle using an agile development approach.

• Ability to work independently with minimal supervision and perform as part of a team.

• Excellent analytical, problem solving, communication and interpersonal skills, Able to interact with individuals at all levels.

Read more
Adesso India
Remote only
6 - 20 yrs
₹10L - ₹25L / yr
skill iconJava
Fullstack Developer
skill iconJavascript
Utilities
Energy management
+4 more

Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".

Only applications received via email will be reviewed. Applications through other channels will not be considered.


Overview

Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.


Job description

As part of our dynamic international cross-functional team you will be responsible for the design, development and deployment of modern high quality software solutions and applications as an experienced and skilled Full-stack developer.

 

Responsibilities:

Design, develop, and maintain the application 

Write clean, efficient, and reusable code

Implement new features and functionality based on business requirements

Participate in system and application architecture discussions

Create technical designs and specifications for new features or enhancements

Write and execute unit tests to ensure code quality

Debug and resolve technical issues and software defects

Conduct code reviews to ensure adherence to best practices

Identify and fix vulnerabilities to ensure application integrity

Working with other developers to ensure seamless integration backend and frontend elements 

Collaborating with DevOps teams for deployment and scaling


Requirements:

Bachelor’s degree in computer science or information technology, or a related field.

Proven experience as a skilled Full-stack developer. Experience in Utilities / Energy domain is appreciated.

Strong experience with Java (Springboot), AWS / Azure or GCP, GitLab and Angular and / or React. Additional technologies like Python, Go, Kotlin, Rust or similar are welcome

Excellent problem-solving and debugging skills. 

Strong communication and collaboration abilities to work effectively in a team environment.


Skills & Requirements

Java, Spring Boot, AWS, Azure, GCP, GitLab, Angular, React, Python, Go, Kotlin, Rust, Full-stack development, Software architecture, Unit testing, Debugging, Code reviews, DevOps collaboration, Microservices, Cloud computing, RESTful APIs, Frontend-backend integration, Problem-solving, Communication, Team collaboration, Software deployment, Application security, Technical documentation.



Read more
Applied Cloud Computing Pvt Ltd
Mumbai
4 - 7 yrs
Best in industry
skill iconReact Native
skill iconiOS App Development
skill iconAndroid Development
  • Ability to work independently and as part of a team in a fast-paced environment.
  •        Experience with native development (iOS/Android).
  •        Worked on deep linking in mobile apps
  •        Hands on experience in Bridging Native code base to react native.
Read more
iDreamCareercom
at iDreamCareercom
1 video
3 recruiters
Khushboo Singhal
Posted by Khushboo Singhal
Delhi
2 - 6 yrs
₹4L - ₹9L / yr
skill iconNodeJS (Node.js)
skill iconMongoDB
Mongoose
skill iconExpress
MySQL
+1 more
Responsibilities

● Creating RESTful API with Node.js
● Collaborating with front-end developers on the integration of elements.


● Implementing effective security protocols, data protection measures, and
storage solutions.
● Maintaining all the required documents for your project.
● Constantly coming up with new ideas and also implementing them to
improve the app’s performance.
● Define and communicate technical and design requirements.
● Learn about new technologies and stay up to date with current best
practices.
● Create Unit and Integration tests to ensure the quality of code

Requirements

● Knowledge of the database and familiarity with the schema design in
NoSQL (i.e MongoDB)
● Knowledge of Relational databases like MySQL will be preferred.
● A good understanding of the Software Development Lifecycle
● Knowledge of API design and development using REST
● Knowledge of version control systems like Git.
● Good understanding of object-oriented programming(OOP) and OOP
patterns.
● Again, You don’t have to know it all in-depth but you should know how to
dig the internet for finding the solutions.
Read more
CloudAngle
Deepika DeepthiKollu
Posted by Deepika DeepthiKollu
Hyderabad
3 - 4 yrs
₹7L - ₹10L / yr
Microsoft SharePoint
Microsoft Office
Microsoft SharePoint Designer
Training and Development
MS SharePoint
+1 more

We are looking for an energetic and positive IT professional to join our team as a SharePoint Developer. This role will drive the design, development and maintenance of our clients’ SharePoint environment using both programming and project management skillsets. The ideal candidate should be an experienced SharePoint professional with a programmer’s mindset and a high level of attention to detail. This role is not a good fit for a lone wolf who prefers to work alone but is perfect for a team player with strong communication and collaboration skills.

To ensure success as a SharePoint developer, you should have extensive knowledge of SharePoint app development using SPFx, proficiency with front-end programming languages, and the ability to solve complex software issues.

Responsibilities :
  • Develop Web look Intranet Portal Collaboration Intranet Site and Branding on SharePoint platform.
  • Build new landing page, department templates/pages, newsletter, banner, and videos accessible to any device.
  • Implement, deploy, package, and maintain new intranet portal site and SharePoint site.
  • Use SharePoint Framework SPFx to create website designs with OOTB, UI extension, page layouts, themes, and display templates.
  • Code pages using HTML5, JavaScript, and Typescript, jQuery, CSS, SQL, Bootstrap or responsive design for all devices.
  • Create web parts, lists/library, content types, site columns, master pages, search navigation, permissions, and data management
  • Build workflow forms using SharePoint Designer, and PowerApps/Flow.
  • Migrate data from SharePoint Online to SP 2010/2013/2016 using Sharegate, Quest, or Metalogix migration tool.
  • Testing and debugging code.
  • Reviewing website interface and software stability.
  • Troubleshooting software issues.
  • Maintaining and updating SharePoint applications.
  • Providing systems training to staff and customers.
 
Read more
GLOBAL LANCERS
at GLOBAL LANCERS
1 video
1 recruiter
Sangeeta Patni
Posted by Sangeeta Patni
Jaipur
4 - 10 yrs
₹12L - ₹15L / yr
Presales
Lead Generation
Client Management
Documentation
Channel Sales
+1 more
Global Lancers is looking for a Senior & Experienced IT Sales Manager to lead our Sales team as we plan to reach new heights. If you are passionate about ownership and are driven by a feeling to grow a department in an exciting environment of a growth-stage engineering company, then this opportunity is for you.

Requirements:

Experience: 4-5+ years of proven work experience in sales of IT Services.

Skills: End-to-End Sales & Leadership
Location: Jaipur, Rajasthan
Salary: 12-18 LPA (Negotiable)

References are highly appreciated.
Read more
Omnirio
Remote only
3 - 5 yrs
₹25L - ₹30L / yr
skill iconJava
J2EE
skill iconSpring Boot
Hibernate (Java)

A developer is responsible for several Java-related duties throughout the software development lifecycle, from concept and design to testing. The developer is required to create user information solutions through the development, implementation, and maintenance of Java-based components and interfaces.

Responsibilities:-

  • Contribute to all stages of software development lifecycle
  • Design, implement and maintain Java-based applications that can be high-volume and low-latency
  • Analyze user requirements to define business objectives
  • Envisioning system features and functionality
  • Define application objectives and functionality
  • Ensure application designs conform with business goals
  • Develop and test software
  • Identify and resolve any technical issues arising
  • Create detailed design documentation
  • Propose changes to current Java infrastructure
  • Develop technical designs for application development
  • Develop multimedia applications
  • Write well designed, testable code
  • Conducting software analysis, programming, testing, and debugging
  • Manage Java and Java EE application development
  • Develop documentation to help users
  • Transforming requirements into stipulations
  • Prepare and produce releases of software components
  • Support continuous improvement, investigating alternatives and technologies, and presenting for architectural review
Read more
Simplified Software Solutions India
Kushal Dubal
Posted by Kushal Dubal
Malad, Mumbai
1 - 3 yrs
₹1L - ₹3L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
Should have a strong hold on Core PHP should have knowledge of Either Laravel or Codeignitor or Both
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos