Assistant Manager - Customer Contact Centre

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 2 - 5 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

About Monarch: 

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies. 

With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world. 

Job Description: 

This role requires you to be a tech-savvy contributor in translating customer needs and user requirements into an interactive web-based application. You must be a good problem solver, have keen attention to detail and take responsible actions in ensuring the application is optimized both in technology and in delivering the best user experience.  

Work closely with product and engineering teams to create elegant, responsive and interactive interfaces.  

Handcraft UI/UX designs into prototypes  

Write reusable components and address performance issues of the product. 

Requirements: 

Bachelor Degree / Masters in Engineering (ECE or CSE preferred)  

A minimum of 3 years of relevant work experience as a Web, UI or Frontend Engineer 

Work experience in React JS / React TS and Data structure is a must. 

Sound knowledge in JavaScript, HTML and CSS,  

Working knowledge of Git: creating, merging branches, cherry-picking commits, examining the diff between two hashes. 

Be able to write clean and maintainable code with attention to performance 

Keen eye for design, and have experience of debugging using browser console. 

An ability to perform in a fast-paced environment and bring in optimal flow for rapidly changing design. 

AWS experience is a plus although not mandatory. 

What you will get: 

At Monarch Tractor, you’ll play a key role on a capable, dedicated, high-performing team of rock stars. Our compensation package includes a competitive salary, excellent health, dental and vision benefits, and company equity commensurate with the role you’ll play in our success.  

About the job

The ideal candidate will have strong creative skills and a portfolio of work that demonstrates their passion for product designing with the creativity that would produce an appealing and delightful user experience.

About the role and responsibilities

The UI/UX designer’s role encompasses a couple of the following responsibilities.

To be able to communicate and tell stories with animations

To understand, conceptualise and create storyboards for micro-animations and animations before the final animation

Working alongside UI/UX designers to enhance the experience of digital products

Frequently identify opportunities where motion design would enhance the user experience in digital solutions

Create high quality, creative and innovative animations in 2D and/or 3D

To have a keen interest in learning new tools and expand their horizon of knowledge

About the requirement

The UI/UX designer should have the following abilities

Proven motion design experience and a diverse portfolio to showcase one’s work

Strong storytelling skills and a solid foundation in the fundamentals of visual and motion design

Display the ability to work in different styles

Proficient in softwares like After Effects(presets and plugins), Photoshop, Illustrator, Figma, etc.

A keen eye for design aesthetics and details

Able to articulate ideas, both written and spoken, to drive impact

Good communication skills

Ability to work methodically and meet work in a fast-paced environment

The ability to create illustrations will be a plus

Prior experience with product company or digital products will be a plus

Degree / Certification in Design, Fine Arts or related field is a plus

• Build contacts with potential clients to create new business opportunities.
• Having a experience & knowledge on IT Services - Mobile App, Web App, Game App.
• Excellent written and verbal communication
• Handling International clients, Lead Generation.
• Having experience on team handling.

General Accountabilities/Job Responsibilities

• Participation in the requirements analysis, design, development and testing of applications.
• The candidate is expected to write code himself/herself.
• The candidate is expected to write high level code, code review, unit testing and deployment.
• Practical application of design principles with a focus on the user experience, usability, template
• designs, cross browser issues and client server concepts.
• Contributes to the development of project estimates, scheduling, and deliverables.
• Works closely with QA team to determine testing requirements to ensure full coverage and best
• quality of product.
• There is also the opportunity to mentor and guide junior team members in excelling their jobs.

Job Specifications

• BE/B. Tech. Computer Science or MCA from a reputed University.
• 3 -12 Years of experience in software development, with emphasis on JAVA/J2EE Server side programming.
• Hands on experience in Core Java, Multithreading, RMI, Socket programing,
• JDBC, NIO, webservices and Design patterns.
• Should have Knowledge of distributed system, distributed caching, messaging frameworks,
• ESB etc.
• Knowledge of Linux operating system and PostgreSQL/MySQL/MongoDB/Cassandra database is essential.
• Additionally, knowledge of HBase, Hadoop and Hive are desirable.
• Familiarity with message queue systems and AMQP and Kafka is desirable.
• Should have experience as a participant in Agile methodologies.
• Should have excellent written and verbal communication skills and presentation skills.
• This is not a Fullstack requirement, we are purely looking out for Backend resources.