Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Dear Candidate,
We are hiring for Helpdesk Support Engineers (Project O&M Phase) at Bhopal location.
Position : Helpdesk Support Engineers (Project O&M Phase)
Experience : 3-4 yrs
Location: Bhopal ,MP
Company : IT
Salary: Best in Industry.
Responsibilities
To be responsible for providing updates to BCLL (individual) and authority which are related to all the incidents generated through the call center and helpdesk management system or complain received on daily basis and provide the report to BCLL on weekly basis for the major incidents or complains raised and for which BCLL’s intervention is required.
• To be responsible for providing knowledge sharing sessions to BCLL personnel monthly basis in a O&M phase.
• To ensure the incident resolution activity to be done by the support team of the SI incidents raised on high priority and coordinate for the same.
• To be responsible for providing consolidated reports of the entire progress of the bus operations during the entire month.
• To be accountable for providing insights related to the improvement points for the bus operations on monthly basis.
• To be accountable for the primary decision-making activities related to bus operations in ordination with BCLL’s team on daily basis.
• To be responsible for applying the outcomes of the business analysis and provide measurable outcome.
• To be responsible and accountable for the data accuracy.
Qualifications
• Minimum Required Qualification: BE/B Tech in IT/ Electronics or equivalent from a recognized educational institution along with Minimum 3 years’ experience
in IT/ICT/Operation sector.
Best Regards,
Minakshi Soni
Executive - Talent Acquisition (L2)
Worldwide Locations: USA | HK | IN
Job Role:
• Manage end to end sales funnel right form sourcing to deal closure
• Closely collaborate with marketing team to generate leads
• Work closely with Senior Sales Colleagues to drive closures
• The candidate will be responsible for generating revenue by prospecting new clients
• Use various channels – Cold Calling, Digital Marketing, Automation Tools, Email Marketing Campaigns to generate fresh leads.
• Qualify and develop sales leads by conducting product demonstration at CXO level to
showcase end-to-end product capabilities
• Build ongoing network and relationships by continuously prospecting the right customer.
• Build strong pipeline consistently to ensure sales closures
• Follow best practices and drive process efficiencies / automation & technology innovations
• Gain thorough understanding of the product/platform and continuously learn from new
product updates and pitch them appropriately to the clients
• Work closely with the marketing team to provide market intelligence and plan marketing
campaigns to generate new business. Key Skills required: • Love for research • Love for selling • Passion for technology oriented product
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptBrightEdge is looking for a Full Stack Engineer to join our fast-growing team in Cleveland, OH. In this position, you will develop key backend and frontend components used by some of the largest companies in the world. You’ll innovate alongside the best minds in the industry, as well as be one of the first engineers launching our Cleveland engineering team.
Core Responsibilities
- Build scalable cloud-based web applications (Python, Java, Django, JavaScript, React.js)
- Own feature design, build, and implementation from end to end
- Create innovative solutions to complex data-driven problems
- Participate in code and design reviews
- Collaborate with our HQ team on exciting new releases
What it Takes to Be Successful
- A BA/BS degree is required
- 5 years developing experience (Python, Django, Scala, Impala, Javascript)
- A working understanding SaaS and Cloud Computing concepts
- Familiarity with Big Data, Machine Learning, and Artificial Intelligence concepts
- Eagerness to learn (platform training will be provided)
- Passion for the code you write and pride in making it maintainable and scalable
Hand on experience with TC Customization, Installation, Upgrade, Migration
Teamcenter BMIDE & ITK - Working with BOM & Structure , SOA , AWC customization
Work Flow & Dispatcher configuration through custom utility translation
Good knowledge on Teamcenter customization and AWC customization and configuration
Should have intensive work experience on the following modules.
oReport generation.
oPLM-XML import / export.
oDocument Management
Good knowledge on required programming languages for ITK(C/C++), SOA-AWC(Angular JS,HTML,CSS) customization.
In addition to that,
oBMIDE
oDispatcher
oWorkflow (Designer).
oPreferences
oQuery Builder
Optionally,
Teamcenter to SAP integration
Teamcenter to Polarion integration
Tableau Developer Responsibilities:
- Developing, maintaining, and managing advanced reporting, analytics, dashboards and other BI solutions.
- Performing and documenting data analysis, data validation, and data mapping/design.
- Reviewing and improving existing systems and collaborating with teams to integrate new systems.
- Conducting unit tests and developing database queries to analyze the effects and troubleshoot any issues.
- Creating tools to store data within the organization.
Java
Amazon Web Services (AWS)
Spring BootResponsibilities :
- Design and develop scalable, high performance, and reliable API driven services/applications in Java language that operate whole day.
- Produce high quality software that is unit tested, code reviewed, and checked in regularly for continuous integration.
- Interact with both business, financial research, and technical stakeholders to deliver high quality products and services that meets/exceeds business, customer, and technical requirements.
- Own products and code from cradle to grave including production quality/performance monitoring.
Required Skills :
- Experience building and running high performance enterprise applications developed in Java language.
- Hands on experience developing Java web applications built with modern standards-based APIs including Java based REST APIs and implementations.
- Experience in Java language APIs, Spring technologies, Hibernate, JDBC, RDBMS and NoSQL based data persistence.
- Experience developing solutions on AWS Cloud leveraging AWS Lambda, S3, DynamoDB, Cloud Formation, and other related AWS technologies.
- Solid understanding of Domain Modeling with Relational and Non-Relational Databases.
- Excellent debugging and problem-solving skills, including ability to diagnose and fix performance and scalability issues.
- Experience working in an agile methodology-based development environment.
- Excellent written and verbal communication skills.
- BS/B.Tech/M.Tech in Computer Science or a related field.
Share your resumes if this opportunity suits you.
1. Interpret clients’ needs and work on a variety of products ranging from mock-ups, PUC designs, websites and application, social media creatives, print ads and banners, to corporate identity and branding requirements.
2. Cultivate a solid body of work. Take the design “brief” to record requirements and clients needs.
3. Work with a wide range of media and use graphic design software.
4. Think creatively and develop new design concepts, graphics and layouts.
5. Amend final designs to clients’ comments and gain full approval. Work as part of a team with copywriters, designers, stylists, executives etc.
Are you passionate about using technology to make people's lives better? Are you interested in becoming a part of one of the hottest trends in the world of start-ups today? Are you excited about joining the online ultra-fast grocery delivery service business pioneer and driving the trend forward? Then this may be the right opportunity for you.
Role and Responsibilities- Create detailed, and well-structured test plans and test cases. Estimate, prioritize and plan testing activities to meet project deadlines. Ability to work efficiently under pressure.
- Facilitate end-to-end mobile, working directly with developers.
- Expert knowledge of QA methodologies and software life cycle, previous working experience in Agile environment is preferred.
- Review requirements specifications, attend sprint grooming and planning meetings to provide timely and meaningful feedback wherever applicable
- Highly effective collaborator and experience working across multiple departments such as Engineering, Product, Client Success, etc.
- Ability to troubleshoot issues and help developers, product or client success.
- Participate in release management; available for testing for code releases and smoking testing, etc.
- Continuous improvement - contribute in development, improvement, and maintenance of the testing processes and structures
Requirements
- BTech and/or MTech in Engineering or related fields
- 2+ years of experience using or creating shared test framework
- Ability to create and maintain functional tests within fast-moving Agile delivery
- Experience using test case management system like TestRail, Test Complete or Test Lodge
- Experience using JIRA and, Atlassian suite
- Excellent communication and documentation skills
- Solid knowledge of Continuous Integration
- Proficiency in analyzing requirements, functional specs, and technical specs
- Ability to effectively communicate technical solutions and innovative ideas
- Strong quality mindset, great team spirit and being detail oriented
- Able to work in a very dynamic workplace
Who You Are
- Passionate about technology and making an impact.
- A perpetual learner, who stretches their boundaries and enjoys new ideas.
- A doer who takes initiative and works well in a team.
Javascript
HTML/CSSAngularJS (1.x)
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Full Stack Developer - Averlon