
Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.

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Job Title : Senior Technical Consultant (Polyglot)
Experience Required : 5 to 10 Years
Location : Bengaluru / Chennai (Remote Available)
Positions : 2
Notice Period : Immediate to 1 Month
Role Overview :
We seek passionate polyglot developers (Java/Python/Go) who love solving complex problems and building elegant digital products.
You’ll work closely with clients and teams, applying Agile practices to deliver impactful digital experiences..
Mandatory Skills :
Strong in Java/Python/Go (any 2), with frontend experience in React/Angular, plus knowledge of HTML, CSS, CI/CD, Unit Testing, and DevOps.
Key Skills & Requirements :
Backend (80% Focus) :
- Strong expertise in Java, Python, or Go (at least 2 backend stacks required).
- Additional exposure to Node.js, Ruby on Rails, or Rust is a plus.
- Hands-on experience in building scalable, high-performance backend systems.
Frontend (20% Focus) :
- Proficiency in React or Angular
- Solid knowledge of HTML, CSS, JavaScript
Other Must-Haves :
- Strong understanding of unit testing, CI/CD pipelines, and DevOps practices.
- Ability to write clean, testable, and maintainable code.
- Excellent communication and client-facing skills.
Roles & Responsibilities :
- Tackle technically challenging and mission-critical problems.
- Collaborate with teams to design and implement pragmatic solutions.
- Build prototypes and showcase products to clients.
- Contribute to system design and architecture discussions.
- Engage with the broader tech community through talks and conferences.
Interview Process :
- Technical Round (Online Assessment)
- Technical Round with Client (Code Pairing)
- System Design & Architecture (Build from Scratch)
✅ This is a backend-heavy polyglot developer role (80% backend, 20% frontend).
✅ The right candidate is hands-on, has multi-stack expertise, and thrives in solving complex technical challenges.
About the Role
We’re looking for a Lead Generation Expert who can bring qualified leads consistently—not limited to freelancing platforms. If you understand how to convert cold contacts into warm leads using a mix of platforms and outreach strategies, we want to talk.
Key Responsibilities
● Generate leads daily from platforms like Upwork, PeoplePerHour, Fiverr, etc.
● Run email campaigns and cold outreach via tools like Instantly, Apollo, or Lemlist.
● Use LinkedIn and Twitter actively to connect and nurture leads.
● Build lead databases from directories, web scraping, or AI tools.
● Track performance and ensure consistency in lead flow.
● Coordinate with the sales and marketing team for feedback loops.
Requirements
● Minimum 3 years of experience in lead generation across multiple channels.
● Proven track record of delivering high-quality, converting leads.
● Comfortable using automation tools and CRMs.
● Strong written English and communication skills.
Must be result-driven. We’re investing in you—we expect results

WHO YOU ARE
To be successful in this role, you’ll need to have the following skills:
- Love for coding: A fanatic about writing beautiful and scalable code.
- Sense of analytics: Strong analytical and troubleshooting skills. Should be resourceful, innovative and inventive.
- Dynamic: Should be comfortable in dealing with lots of moving pieces. Have exquisite attention to detail, and are comfortable learning new technologies and systems.
- Team player: Knack for influencing without being authoritative. Pitch in wherever the team needs help, from writing blog posts to supporting customers.
- Accountability: High sense of ownership for your code and relentlessness to deliver projects with high business impact.
KEY QUALIFICATIONS
- BE/BTech in Computer Science or related field.
- Minimum 3+ years of UI/Frontend development and a strong understanding of building complex layouts using JavaScript, CSS and HTML.
KEY SKILLS
- Strong computer system analysis and design skills in current methodologies and patterns including vanilla JavaScript, some experience with ReactJS, Redux, React Native, Webpack, and Typescript or similar library/tools.
- Obsessed with WPO (Web Performance Optimization) and web/mobile performance analysis.
- Experienced with web standards and protocols such as HTTP, DNS, TCP/IP, and socket APIs in general.
- Familiar with web security, SEO, accessibility and internationalization.

Data Scientist
Job Title: Data Scientist – Data and Artificial Intelligence
Location: Hyderabad
Job Type: Full-time
Company Description:
Qylis is a leading provider of innovative IT solutions, specializing in Cloud, Data & AI,
and Cyber Security. We help businesses unlock the full potential of these technologies
to achieve their goals and gain a competitive edge. Our unique approach focuses on
delivering value through bespoke solutions tailored to customer specific needs. We are
driven by a customer-centric mindset and committed to delivering continuous value
through intellectual property accelerators and automation. Our team of experts is
passionate about technology and dedicated to making a positive impact. We foster an
environment of growth and innovation, constantly pushing the boundaries to deliver
exceptional results. Website: www.qylis.com, LinkedIn:
www.linkedin.com/company/qylis
Job Summary
We are an engineering organization collaborating directly with clients to address
challenges using the latest technologies. Our focus is on joint code development with
clients' engineers for cloud-based solutions, accelerating organizational progress.
Working with product teams, partners, and open-source communities, we contribute to
open source, striving for platform improvement. This role involves creating impactful
solution patterns and open-source assets. As a team member, you'll collaborate with
engineers from both teams, applying your skills and creativity to solve complex
challenges and contribute to open source, while fostering professional growth.
Responsibilities
• Researching and developing production-grade models (forecasting, anomaly
detection, optimization, clustering, etc.) for global cloud business by using
statistical and machine learning techniques.
• Manage large volumes of data, and create new and improved solutions for data
collection, management, analyses, and data science model development.
• Drive the onboarding of new data and the refinement of existing data sources
through feature engineering and feature selection.
• Apply statistical concepts and cutting-edge machine learning techniques to
analyze cloud demand and optimize data science model code for distributed
computing platforms and task automation.
• Work closely with other data scientists and data engineers to deploy models that
drive cloud infrastructure capacity planning.
• Present analytical findings and business insights to project managers,
stakeholders, and senior leadership and keep abreast of new statistical /
machine learning techniques and implement them as appropriate to improve
predictive performance.
• Oversees the analysis of data and leads the team in identifying trends, patterns,
correlations, and insights to develop new forecasting models and improve
existing models.
• Leads collaboration among team and leverages data to identify pockets of
opportunity to apply state-of-the-art algorithms to improve a solution to a
business problem.
• Consistently leverages knowledge of techniques to optimize analysis using
algorithms.
• Modifies statistical analysis tools for evaluating Machine Learning models.
Solves deep and challenging problems for circumstances such as when model
predictions are not correct, when models do not match the training data or the
design outcomes when the data is not clean when it is unclear which analyses to
run, and when the process is ambiguous.
• Provides coaching to team members on business context, interpretation, and the
implications of findings. Interprets findings and their implications for multiple
businesses, and champions methodological rigour by calling attention to the
limitations of knowledge wherever biases in data, methods, and analysis exist.
• Generates and leverages insights that inform future studies and reframe the
research agenda. Informs both current business decisions by implementing and
adapting supply-chain strategies through complex business intelligence.
Qualifications
• M.Sc. in Statistics, Applied Mathematics, Applied Economics, Computer
Science or Engineering, Data Science, Operations Research or similar applied
quantitative field
• 7+ years of industry experience in developing production-grade statistical and
machine learning code in a collaborative team environment.
• Prior experience in machine learning using R or Python (scikit / numpy / pandas /
statsmodel).
• Prior experience working on Computer Vision Project is an Add on
• Knowledge on AWS and Azure Cloud.
• Prior experience in time series forecasting.
• Prior experience with typical data management systems and tools such as SQL.
• Knowledge and ability to work within a large-scale computing or big data context,
and hands-on experience with Hadoop, Spark, DataBricks or similar.
• Excellent analytical skills; ability to understand business needs and translate
them into technical solutions, including analysis specifications and models.
• Experience in machine learning using R or Python (scikit / numpy / pandas /
statsmodel) with skill level at or near fluency.
• Experience with deep learning models (e.g., tensorflow, PyTorch, CNTK) and solid
knowledge of theory and practice.
• Practical and professional experience contributing to and maintaining a large
code base with code versioning systems such as Git.
• Creative thinking skills with emphasis on developing innovative methods to solve
hard problems under ambiguity.
• Good interpersonal and communication (verbal and written) skills, including the
ability to write concise and accurate technical documentation and communicate
technical ideas to non-technical audiences.
Interested candidates are requested to email their resumes with the subject line "Application for [Job Title]".
Only applications received via email will be reviewed. Applications through other channels will not be considered.
Overview
Adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.
Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.
Job Description
Position Overview
We are seeking an experienced SAP ABAP Developer with UI5 expertise to join our dynamic team. The ideal candidate will have over 5 years of hands-on experience in SAP ABAP development and UI5/Fiori applications. This role involves designing, developing, and implementing customized solutions to meet business requirements while enhancing user experience through modern UI5 interfaces.
Key Responsibilities:
SAP ABAP Development
Design, develop, test, and implement ABAP programs, reports, enhancements, forms, and interfaces.
Create and maintain custom SAP modules and objects using ABAP Workbench, BAPIs, BADIs, ALV Reports, RFCs, and User Exits.
Optimize existing ABAP code for performance improvements and troubleshooting.
UI5/Fiori Development
Develop and maintain SAP UI5/Fiori applications with a focus on user-friendly interfaces.
Build responsive web applications using SAPUI5, JavaScript, HTML5, and CSS.
Work with OData services and SAP Gateway to integrate backend SAP data with front-end applications.
System Integration
Collaborate with functional consultants to understand business requirements and convert them into technical solutions.
Implement system integrations using SAP interfaces like IDOCs, SOAP/REST APIs, and OData services.
Technical Documentation
Prepare technical specifications, unit test cases, and user guides.
Ensure adherence to coding standards and SAP best practices.
Team Collaboration
Provide technical support for ongoing projects and system enhancements.
Mentor junior developers and share best practices within the team
.
Required Skills & Qualifications
Education: Bachelor’s degree in Computer Science, Information Technology, or related field.
Experience: Minimum 5+ years of experience in SAP ABAP development and 2+ years in SAP UI5/Fiori.
Technical Skills:
Strong expertise in SAP ABAP (Reports, Smart Forms, Module Pool Programming, RFC, BAPI, BADI, Enhancements).
Proficient in developing SAP UI5/Fiori apps and customizing standard Fiori applications.
Hands-on experience with OData services and SAP Gateway configuration.
Knowledge of JavaScript, HTML5, CSS3, and SAP Fiori Design Guidelines.
Understanding of industry SAP modules like PP, MM and EWM (optional but preferred).
Familiarity with SAP S/4HANA and Fiori Launchpad configuration is a plus.
Soft Skills:
Strong analytical and problem-solving skills.
Excellent communication and teamwork abilities.
Proactive attitude and ability to work independently.
Preferred Certifications:
SAP ABAP Certification.
SAP Fiori/UI5 Development Certification (preferred).
Skills & Requirements
SAP ABAP, SAP UI5, SAP Fiori, BAPIs, BADIs, ALV Reports, RFCs, User Exits, OData Services, SAP Gateway, JavaScript, HTML5, CSS3, SAP Fiori Design Guidelines, SAP S/4HANA, Fiori Launchpad, Smart Forms, Module Pool Programming, IDOCs, SOAP APIs, REST APIs, SAP Workbench, Performance Optimization, Technical Documentation, Problem-Solving, Team Collaboration, Mentoring, SAP Modules (PP, MM, EWM).
Node.js Developer / NestJS Developer – Job Description
A Bachelor’s Degree or Master’s Degree in Computer Science is preferred with excellent problem solving skills.
Job Type: Full-time
Job Location: Bengaluru (on site)
Preferred Skills: TypeScript / Nodejs, SQL/ MySQL
Experience: Min 2yrs in similar Role.
Responsibilities:
- Develop and Maintain Server-side Logic: Design, implement, and maintain the server-side logic using Node.js, ensuring high performance and responsiveness to requests from the front-end.
- API Development: Build and maintain RESTful APIs for seamless integration with front-end services and third-party applications.
- Database Management: Work with databases (such as MongoDB, MySQL, PostgreSQL) to ensure data consistency, reliability, and optimal performance.
- Code Quality and Testing: Write clean, maintainable, and efficient code. Implement automated testing platforms and unit tests.
- Collaboration: Work closely with front-end developers, designers, and other team members to define and implement technical solutions that meet business requirements.
- Troubleshooting and Debugging: Identify issues, debug, and resolve bugs and other technical problems in a timely manner.
- Documentation: Create and maintain documentation related to application development, API usage, and system operations.
- Stay Updated: Keep up-to-date with the latest industry trends and technologies to ensure the application remains modern and competitive.




