Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.
Subodh Popalwar
Software Engineer, Memorres
About Future Group
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RedisJob Description
This is a remote position.
Requirements
- You need to be excited about the problem that we are trying to solve
- Should have excellent command over designing systems with a minimum experience of 4 years.
- Should have experience with various database flavors and writing complex queries. We work with Postgres, Redshift, ElasticSearch, TimescaleDB, and Redis.
- Additional knowledge in Golang will be an advantage
- Strong Data Structures and Algorithms knowledge
- Should have created APIs from scratch which is being used in Production
- Should be comfortable with creating systems handling up to 100k requests per minute, and have a mindset that understands scale
- Ability to give clarity and communicate well with the team, including Product, Backend and Dev-Ops (if and when needed)
- Ability to use profiling tools well, getting to root causes of bugs fast
- Ability to pick and work on adjacent technologies if and when required (Eg: If the best performance monitoring solution needs a basic firebase setup, that should not be a blocker for you to go ahead and do so)
- Knowledge of how to set up relevant test cases
- You need to be comfortable working in a remote environment (Good internet connection and availability on phone is required)
- App Development experience
- Experience in Test Driven Development
- Ability to tell Product what creates better User Experience, ability to tell frontend what API responses will help the user get a faster load time
- Inquisitiveness to understand the system as a whole, and not only be stuck to your domain of expertise (Eg: Figure out why excessive APIs calls are being made, brainstorm with Product and Frontend team to reduce the same without harming the UX )
- Experience in working on a Social Media Product
- Good knowledge of Graphs, and their applications
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Benefits
- Work timings - You are the master of your time. However, with great freedom comes great responsibility. If you have committed something to the team, we expect that you will give it your best to make sure that commitment is done and is done on time.
- Leave policy - Take a leave whenever for whatever reason you want. You don't need to explain yourself to us
- Health insurance for you and your family
IT Asset Management (Hardware and Software), Configuration, Implementation and Integration with third party systems.
IT Asset Management –
- Develop Lifecycle Management Policies, Processes, Procedures, Compliance, Governance and Documentation based on ITIL best practices.
- Have experience in Jira Configuration and Asset Management. Configuration of dashboards and reports.
- Have worked as Jira Admin and designed workflows for PM,SM & Asset Management.
- Must have handled Asset management project in past and configured the required workflows & lifecycle management.
- Deploy service assets and configuration management processes and ensure these ones are fit for purpose and operational at any time.
- Anticipate future IT needs versus existing infrastructures architecture, perform impact assessments, and investigate design options.
- Maintain the asset and configuration management databases (AMDB & CMDB) and ensure completeness and correctness, act on any potential issues.
- Monitor services assets (e.g. laptop, token, etc.) ensure compliance as needed. Produce technical documentation, reports, data analysis, etc. and identify opportunities for improvement and automation.
- Lead and organize processes controls and reviews on a periodic basis to ensure that the hardware overall services are running according to the defined standards. Follow latest evolutions in field of expertise and share best practices within the internal community.
- Carry out any other task in line with the main purpose of the job.
- Provide Asset Management training to the customer Ensure compliance with relevant regulations and standards.
- Preference: HealthCare domain
Job Brief:
We are looking to hire a young and enthusiastic professional who is willing to work across different areas to support a very fast-growing business. The individual should be able to engage across diverse cultures. The individual should possess good knowledge of marketing & sales, business development, market intelligence and supply chain. The individual should be acquainted with working in the service industry, understanding / knowledge of data centers is preferred.
Minimum Qualifications & Skills:
•MBA or equivalent must
•Engineering degree must
•Work experience of minimum 2-3 years
•Work experience or knowledge of mission critical
•Excellent communication, interpersonal skills, and a team player
•Experience working in global environment preferred.
•Expert in IT skills (Microsoft tools) and adept in power point presentations.
About us:
Bureau Veritas Primary Integration (BVPI) is a global leader in data center consulting services and is part of the Bureau Veritas Group, focusing on mission-critical data center facilities planning, construction, and operation. We are partners to the world’s most renowned hyper-scale, co-location, technology, financial and telecommunications companies, building, operating, or occupying data centers around the globe.
With high-quality service delivery commitment, we build trust by helping clients meet challenges, thus helping in Shaping a World of Trust. www.bvpi.com
Key Responsibilities:
•Strategic sales & business development support
oSupport regional business teams with bid management process to meet sales target for thecompany.
oReview opportunity pipelines and provide market intelligence to business teams
oReview and track competitor movements
oCRM tool management
•P2P process management & coordination
oWork with project teams to understand requirements and co-ordinate within the network(across 140 countries) to source resources for the project. Management of end-to-end process.
oSupport in identifying external strategic partners and onboard within business. Managementof end-to-end process.
•Finance support & management
oSupport business controller with invoice management
oProvide assistance in tracking business KPI’s
•Any other tasks assigned by management from time to time
PythonAbout us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
We are looking for an Automation Test Engineer with a natural flair for solving complex problems and making life easier for others. You'd be a part of our dynamic QA team responsible for maintaining and enhancing the quality of our products.
Responsibilities:
- Owning the quality of any deliverables including new features and enhancements
- Working closely with the product team in understanding the requirements and user workflow
- Writing highly efficient manual test cases and performing functional, ad-hoc and regression testing
- Designing, developing and executing automation test scripts
- Raising defects/bugs and tracking them till closure
Requirements:
- Bachelor's degree in engineering/IT/computer science or related field
- 2-4 years of relevant work experience in software testing
- Professional automation QA experience, using Selenium Webdriver with Python and/or Java
- Experience in using a defect tracking system to report, track and resolve defects
- Good understanding of the Agile software development methodology (Kanban or Scrum)
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Django
FlaskPythonOur team is looking for experienced backend engineers to lead the development of our cloud-based software products and be responsible for major technical decisions associated with them and accountable for their successful execution.
In this position on the software engineering team, you’ll have the opportunity to contribute to client and internal facing products. FarmSetu’s suite of products spans multiple technical domains and disciplines in software and hardware, and experience in end-to-end systems thinking across distributed components is key for this role.
What You Will Do
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- Lead the delivery of software projects in a team-based environment
- Collaborate cross-functionally with business users, product managers, customer success representatives and other engineers to define, design, scope and ship new features using elegant solutions.
- Provide recommendations for continuous improvement.
- Work alongside other engineers on the team to elevate technology and consistently apply best practices.
- Help others to improve the quality of their work through regular design and code reviews
- Deliver new features to production environments and support them in operation
- Participate in building the open engineering culture at FarmSetu
FarmSetu’s technology stack includes (but will not be limited to) Python, Django/Flask/FastAPI, GraphQL, Hasura, React, Flutter, Dart, Postgres, Celery, Docker, Git/Bitbucket to be deployed on Digitalocean/GCP infrastructure. We’re also quick to adopt better tools and processes, so you’ll be more than welcome to help shape our tool suite.
What You Will Bring to FarmSetu
- 2+ years of experience developing applications at an enterprise scale using the front and back-end technologies in our stack
- Ability to develop robust and scalable backend services defined by GraphQL and RESTful APIs in Python using OpenAPI standards
- Familiarity with Cloud/SaaS architectures and how to build secure and maintainable services
- Strong understanding of unit testing, design patterns and usage of tools like profilers
- Experience with source control and continuous integration tools
- Worked in an Agile multi-functional team
- Thrive in an environment that requires you to partner with multiple cross-functional teams as stakeholders/customers
- Great oral and written communication skills
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- Competitive salary
- Annual compensation reviews
- 12 days of annual leave plus public holidays
- Ongoing investment in you and your skills
- The right equipment for the job
Android Development
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JavaAndroid Developer
Ability to design and implement and maintain highly complex systems and
subsystems.
● Writing well-designed, testable and efficient code.
● Designing and developing advanced applications for the Android platform.
● Working as a part of a dynamic team to deliver winning products.
● Troubleshoot, debug and optimize existing applications
.
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● Bachelor's degree in Computer Science, related technical field or equivalent
practical experience
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HTML/CSS1)Working on Product content to make relatable posters.
2)Basic editing skills ( Adobe/Corel Draw/any other editing tool)
3)Engaging in editing the Brochures and other product related templates
4)Working on adding basic graphics and highlights.
5)Working closely with the brand marketing team to ideate on content and story telling.
6)Working on developing product content outlines and story boards
7)Creating unique, original and quality content.
8)Flexible and open to make changes.
9)Professional Approach to details, time and deadlines.
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Javascript
GitResponsibilities:
- Creating the website architecture.
- Designing and building the website front-end.
- Managing website back-end including database and server integration.
- Managing WordPress themes and plugins.
- Conducting website performance tests.
- Troubleshooting content issues.
- Monitoring the performance of the live website.
Skill Requirements:
- Proven work experience as a WordPress developer.
- Knowledge of front-end technologies including CSS3, JavaScript, HTML5, and jQuery.
- Knowledge of code version tools including Git, Mercurial, and SVN.
- Experience working with debugging tools such as Chrome Inspector and Firebug.
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A senior technical candidate who has managed AFS (Anti Fraud Solutions),Risk & Anti money laundering (AML) projects.
Experience: 15+ years of experience in BFSI domain.
Location: Mumbai
Note- Candidate should be from IT product companies only.
Key Skills: Hands on BFSI Domain experience, Strong leadership Qualities, Excellent communication and presentation skills
Roles & Responsibilities:
- Understand and maintain awareness of Global Regulatory guide lines, Risk management, and industry leading practices and use cases for AML, Anti-Fraud and Tax Reg.
- Responsible for AML and AFS product development & support and activities including roadmap planning and strategic direction.
- Enhancing our value proposition in the product demos and presentations to the clients.
- Proactively managing all aspects of the product life cycle including strategic planning, budget planning, product development, and marketing and communication strategy.
- Constantly enrich the software functionality and enhance its competitiveness working closely with Product Delivery Team.
- Should be able to speak in events on RegTech.
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Software Engineer, Memorres