
Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.

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We are looking for a Smart Product Marketer Intern or Consultant who can own the marketing responsibilities for our software products.
Skills Required
1. Marketing skills
- Drafting Marketing Plans,
- Growth Hacking
- A/B testing
- Landing page creation(HTML)
- Content Creation
- Understanding Google Analytics
- Google Ads.
2. Content
- Emails
- Content for Website
- App Store
- PlayStore
- SEO
Roles and Responsibilities
- Take the product to new heights to increase our revenue.
- Understanding the competitors, market, user problems, customer requirements, market trends.
- Collect and analyze data and create reports to help assess the right moves to capture the target market.
- Assist the assigned Manager and the team.
-
Brainstorm ideas with the team for planning the right strategy for the Product.
About Us:
Spacenos is the fastest-growing start-up which is innovating in the finance, edtech and marketing domain since 2015 and won multiple awards and recognitions from more than 40+ MNCs and Fortune 500 companies. Our Clients are based out of the U.S.A and Australia. We are funded & Supported by Government of Karnataka, Angel Investors and International Grants.
Hiring Process:
- Apply for your CV and past work to be reviewed.
- Receive a telephonic interview or assessment upon filling the final step form.
- Receive offer letter if selected.
Hiring Duration:
Our hiring process takes less than 24 hours from the time you receive the Final Step form.
Validity: Up to Dec 2023
- Apply soon, the earliest applicant would be preferred over the late applicants.



Responsibilities:
- Design the architecture of new services to deliver timely communication from server to client and server to server, while still functioning alongside existing server components
- Describe and implement the communications across multiple network layers, considering performance, reliability, and flexibility with respect to the underlying infrastructure
- Enhance and expand the ORM layer of MZ’s in house web framework
- Craft software solutions for supporting flexibility in resource allocation, from compute to storage
- Serve as a technical leader for projects of year-long scope involving multiple contributors and customers
- Consult with technical operations on appropriate Kubernetes-based infrastructure design
- Design for performance, and measure the effects
- Review your colleagues’ code, and learn from their reviews as well
- Identify, document, and communicate best practices for the engineers who use the fruits of your labor
Requirements:
- 7+ years professional work experience
- BS or MS degree in Computer Science or a related technical field
- Must be proactive, self-directed, detailed and organized
- Proficient in PHP, C++, or Go
- Knowledge of relational databases and SQL, preferably MySQL
- Experience with in-memory NoSQL databases, such as Redis
- Ability to debug issues within custom code quickly
- Passion for developing scalable and maintainable software systems
Bonus Points:
- An open-minded and technology-agnostic approach to engineering
- Passion for performance debugging and benchmarking
- Real world experience developing distributed systems
About the Role
We are looking for a Quality Assurance (QA) engineer to develop and execute exploratory and automated tests to ensure product quality. QA engineer responsibilities include designing and implementing tests, debugging, and defining corrective actions. You will also review system requirements and track quality assurance metrics (e.g. defect densities and open defect counts.)
Responsibilities
Excellent command of Manual Testing and Automation Testing (Any tool).
Good knowledge of UI automation using Selenium or equivalent
Good knowledge in writing advanced SQL queries and data validation techniques Solid knowledge of SDLC and STLC concepts, Functional Testing
Fundamentals Good Experience of working in an Agile environment
and Expected skillset (Good to have)
Experience working with defect management tools like JIRA Well versed with all types of testing artifacts.
cadidate should be able to work on maya


• This is an individual contributor role and the incumbent need to depict deep technical skills for
developing Cloud-based web applications on Microsoft technologies.
• Ability to convert requirements into Tasks and execute them. Troubleshoot and resolve
application issues and identify deficiencies. Participate within the "Scrum" process.
• Understand and apply the principles of software engineering and display software
craftsmanship.
• Elicit requirements from end-users and stakeholders as needed. Work with the QA to construct
system and integration test plans.
Must-Have
• 3+ years of hands-on experience with software applications development Proficient in C#,
ASP.Net, MVC, WCF, LINQ, jQuery & SQL Server.MVC with .Net experience - Database (SQL), NTT
Framework experience
• WCF & Web API experience
• Third-Party Integrations
• Strong knowledge Of OOP principle
• Familiar with JavaScript and jQuery
• Good understanding of Angular
• Must have worked on multi tenancy
• Familiar with agile SDLS Good to have
• Server and hosting knowledge
• Skill to write dev unit test case
• Behavioural Requirement
• Good Communication Skills
• Should be a good listener
• Can articulate well
• High on accountability
Education:
Engineering Graduate/Postgraduate in Computer Science


Responsibilities:
- Resolve complex technical issues and make design decisions to meet the critical requirements of scalable, highly available, multi-tenant enablement of services in the cloud.
- Independently investigate, present options, review and implement completely new functionality OR re-architect an existing solution to meet growing needs
- You will work closely with other development teams, product management, UX, and QA to define and implement a new product offering while ensuring continued functionality.
- Work with various external (application) teams to integrate with the product and help guide the integration.
- You will implement solutions that include database schema, business logic, and some presentation layer work.
- You will use existing methods and best practices in the software industry to create features and platforms with the highest levels of security, reliability, efficiency, and scalability.
- Experience mentoring senior developers.
Requirements:
- 8+ years of experience in software development experience with a proven track record of making technical decisions
- 8+ years of experience in coding in more than one programming language, e.g. Python, GoLang, node.js, etc
- Intimate working understanding of modern web applications from the database to browser
- Intimate understanding of MongoDB and extensive experience with database-driven applications
- Great problem-solving skills and ability to abstract functional requirements
- Excellent communicator in both technical and non-technical contexts
- Experience designing and improving complex software applications
- Experience coaching and mentoring developers at various levels of experience
- You have a sound understanding of programming fundamentals & their application to highly scalable web-based systems.
- You have successfully led a small agile team.


● Be responsible for programming and software development using various programming languages and related tools and frameworks, reviewing code written by other programmers, requirement gathering, bug fixing, testing, documenting and implementation.
● Good understanding of GoLang and microservices
● To take up development and deployment of native code to manage the customer facing platforms
● Explain complex technical issues to project managers, developers, application leads and architects in an easy to understand manner, and recommend clearly thought out solutions.
● Knowledge of Integration Design patterns for building middleware systems from the ground up
● Knowledge of Web Services Interoperability, standards and ability to suggest, criticize and formulate solutions in a multi-vendor and architecture discussions.
● Develop solutions by designing system specifications, standards and programming
● Troubleshoot issues and provide bug fixes



