Cutshort logo
Future Group logo
Assistant Manager - Customer Contact Centre
Assistant Manager - Customer Contact Centre
Future Group's logo

Assistant Manager - Customer Contact Centre

Kitty Basumatary's profile picture
Posted by Kitty Basumatary
5 - 8 yrs
₹6L - ₹10L / yr
Ahmedabad
Skills
Presentation Skills
MS-Excel
Microsoft Excel
MS-PowerPoint
Microsoft PowerPoint
Business Process Outsourcing (BPO)
Operations
Electronic commerce
Team leadership
Customer Support
Customer Service
Stakeholder management
Process improvement
Records Management

Required qualifications and experience:

  • Graduate in any specialization
  • Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
  • Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
  • Good presentation and MS Excel skills
  • Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

 

Roles and responsibilities:

  • Perform quantitative assessment and continuous process improvement to drive business and efficiency.
  • Manage the roster and deliver on the service levels as per the agreement.
  • Raise alerts on downtimes or fluctuations.
  • Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
  • Analyse various process gaps and raise request for new SOPs to close loop.
  • Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
  • Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
  • Internal and external stakeholder management.
  • Coordinate Application ID management and maintain records.
  • Improve operational deliverables of the aligned LOBs of the outsourced partner.
  • Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
  • Work on better tagging of customer voice and better ways of process flows.
  • Device proactive programs to reduce calls.
  • Devise cross-functional and up-skilling training plans for current teams.
  • Manage Transactional Training and Development of the trainers.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Future Group

Founded :
2013
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

Rewrite Rules, Retain Values – this simple idea has been at the core of our business since the inception of Future Group. Today, a wide portfolio of brands in food, FMCG and fashion, complement the country’s pioneering modern retail networks. More than 600 million customer visits are recorded across the 2,000 Future Group retail stores, covering over 24 million square feet of space in over 400 cities and towns. Millions more interact with group’s brands and businesses through ecommerce sites, social media and mobile apps like FuturePay and EasyDay Club. In fashion, our manufacturing facilities produce garments designed and sourced by a talented team of trend-spotters, designers and merchandizers. Brands like Lee Cooper, John Miller, CoverStory, Indigo Nation, Scullers, Knighthood, DJ&C, Bare, UMM, and Ancestry are some of our key brands. The flagship retail brand Big Bazaar is ranked among the most valuable Indian brands (Interbrand), and among the most trusted brands (Nielsen). Leading department store network, Central, smart prices retailer, Brand Factory, and popular fashion destination FBB are also a part of the group, along with a growing chain of small neighbourhood stores, EasyDay and Heritage Fresh, and convenience stores WH Smith and 7-Eleven.
Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Komal Verma
Profile picture
Kitty Basumatary
Profile picture
Siddhi Desai

Company social profiles

linkedintwitterfacebook

Similar jobs

Bhanzu
at Bhanzu
1 video
2 recruiters
Anoint Ninan
Posted by Anoint Ninan
Bengaluru (Bangalore)
0 - 1 yrs
₹3.5L - ₹3.6L / yr
Communication Skills
Sales


🚀 Kickstart Your Career @ Bhanzu – India’s Fastest-Growing EdTech!

📍 Role: Business Development Trainee | Location: HSR Layout, Bangalore (WFO)

🔗 Apply Now: https://lnkd.in/dFiSRuHg

Join Bhanzu, founded by the 🌍 World’s Fastest Human Calculator, and be part of a mission to revolutionize how the world learns math!

💡 What’s in it for you?

✅ Real-time sales & strategy experience

✅ Fast-paced, high-growth startup culture

✅ Mentorship + rapid career acceleration

If you’ve got the passion to learn, hustle, and grow — this is your launchpad. 🚀

👇 Tag someone who’s made for this!

#Bhanzu #WeAreHiring #BusinessDevelopment #StartupJobs #EdTechRevolution #SalesCareers #BangaloreHiring #GrowthOpportunities #BhanzuCareers

Read more
Acelucid Technologies Pvt Ltd
Ace Lucid
Posted by Ace Lucid
Dehradun
0 - 2 yrs
₹1L - ₹3L / yr
skill icon.NET
ASP.NET
skill iconC#
Web API
SQL

**Candidates from Dehradun or nearby locations are preferred**

Notice period: Immediate to 30 days

 

About the Job:-

The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have the ability to test code in order to maintain high-quality code.

 

➜ Responsibilities:-

 

1. Design, code, test and manage various applications

2. Collaborate with the engineering team and product team to establish the best products

3. Follow outlined standards of quality related to code and systems

4. Develop automated tests and conduct performance tuning

 

➜ Requirement:-

 

• Proficient ASP.NET/.NET CORE, Web API, MVC, Entity framework and MS SQL/MySQL is mandatory.

• Experience with HTML5/CSS3, JavaScript/jQuery, Angular; web-service: SOAP, RESFUL, MVC API

• Willing to learn new technologies

• Have good knowledge or experience with Agile/SCRUM development method

• Detail oriented, self-motivated and disciplined, with the ability to complete assigned tasks with minimal oversight in a professional and timely manner is a must

Read more
Digital Marketing leader for Australian market
Digital Marketing leader for Australian market
Agency job
via The Hub by Sridevi Viswanathan
Bengaluru (Bangalore)
3 - 9 yrs
₹5L - ₹12L / yr
skill iconPHP
Wordpress
skill iconHTML/CSS
skill iconJava
skill iconNodeJS (Node.js)
+1 more
You are a creative problem solver who will work in co ordination with cross functional teams to design, develop and maintain our next generation websites nd web tools.  You must be comfortable working as part of a team while taking the initiative to take lead on new innovations and projects

Responsibilities

Revise, edit proofread and optimize web content
Perform code reviews
Unit testing and continuous integration
Work cross functionally to enhance overall user experience of our platforms
Own various design tasks involved in the web development life cycle from start to finish

Qualifications

Bachelor's degree or equivalent experience in computer science
3+ years of experience using html, php and word press.
Proficience in at least one server side technology (Java, Php, Node js, Python, Ruby)
Ability to multitask, organize and prioritize work
Read more
Cadila Zydus healthcare pvt ltd
S d Colony secunderabad Hyderabad , Bengaluru (Bangalore)
0 - 1 yrs
₹7L - ₹10L / yr
Spotfire
Qlikview
Tableau
PowerBI
Data Visualization
+2 more

Interpret data, analyze results using statistical techniques and provide ongoing reports

Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

Acquire data from primary or secondary data sources and maintain databases/data systems

Identify, analyze, and interpret trends or patterns in complex data sets

Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems

Work with management to prioritize business and information needs

Locate and define new process improvement opportunities

Read more
AJACKUS
at AJACKUS
1 video
6 recruiters
Kaushik Vedpathak
Posted by Kaushik Vedpathak
Remote only
0 - 2 yrs
₹0.5L - ₹1L / yr
Operations
Human Resources (HR)
Office administration
Vendor Management
Operations management
+2 more

Responsibilities

  • Operational tasks
  • Should be able to work in the US East Time zone idenpendtly 
  • Ensure the day-to-day functioning of team members operating hybrid is seamless.
  • Ensure all team members are provided with all the necessary software, applications, assets, etc.
  • Make co-working arrangements when the need arises
  • Find the best options in the procurement of assets, tools, software, and services with regard to quality and cost.
  • Take necessary steps to ensure all the operational tasks are undertaken with an eye on quality and value for money.
  • IT Support
  • Maintain IT software, tools, and applications repository.
  • User management with regards to all the required software, tools, and applications generic and project-specific.
  • Purchase, renewal, and cancellation of the software, tools, and applications.
  • Ensure all the software, tools and applications have the least possible downtime.
  • Logistics
  • Take ownership of the logistical arrangements for company initiatives, programs or events. 
  • Vendor management
  • Team Member Engagement
  • Initiate, support, or coordinate events that play a role in team member engagement.
  • Collaborate with other support teams, technology teams, and other stakeholders in their initiatives. 
  • Own the health insurance platform, its user management, team member support, renewal, and cost optimization by ensuring we are getting the best from the vendor.  
  • Other 
  • Own timely communications to all stakeholders about new initiatives, changes, downtimes, maintenance, etc. 
  • Achieve and maintain quality and efficiency in all tasks assigned.
  • Align with the company's core values, respect, and adhere to all company guidelines.
  • Operate with utmost integrity, behave ethically, and maintain respect for all.  
  • Event management


Qualifications

  • Bachelor's Degree in Human Resources or related field MBA-IT Systems/Operations, BCA with MBA. 
  • Good communication skills
  • Any prior experience is good to have
  • People-oriented and results-driven
  • Working knowledge of Google Workspace, Gmail, Docs, Sheets, Slides, and Drive. 
  • Working knowledge of system and data security tools.
  • Should be a tech-savvy individual with the ability to learn new tools, software, and applications. Their uses, management, and basic troubleshooting.
  • The ability to work as part of a team.
  • Resourceful, self-motivated, and proactive.
  • Strong analytical and problem-solving skills.
  • Excellent administrative and organizational skills.


Read more
Designoweb Technologies Pvt Ltd
Bengaluru (Bangalore)
4 - 6 yrs
₹12L - ₹18L / yr
skill iconHTML/CSS
skill iconBootstrap
Material Design
skill iconAngular (2+)
skill iconAngularJS (1.x)
+11 more

Mandate Skill - Angular , Unit Testing



Please note we are looking for immediate joiners

Designation Offered: Engineer CL 2 – I & II (Software Engineer / Lead Engineer)


UI/UX Developer Responsibilities:


• Design, build, and maintain highly reusable Angular, JavaScript, HTML and CSS code.

• Translate user behavior and research into actionable data.

• Design and create mockups and user journeys for a wide range of devices including mobile.

• Rapid development and testing methodology.

• Ability to clearly communicate research and design ideas to rest of the team and upper management.

• Ability to communicate with the backend to display data in the UI

• Ability to handle graph of different types, real time huge data display in the web page


Position Overview


Front-End UI/UX developer with the combined skillset of application design and web programming. Responsibilities will include converting the UI designs to actual code that will produce visual elements of the application. You will be working on the UI/UX technical implementation of the application functionality.


To be successful in this role, you should have very good experience on programming and interaction with the backend. The team develops web application, mobile based application, which need to display graph, data and image in real time. The candidate should able to display huge data in an efficient way.


Experience:


• A minimum of 4 years of relevant experience in a similar role


Qualification:


• Bachelor of Engineering (BTECH / BE) or Masters (MTECH / MS / MCA ) in Computer Science / Electronics / Information Science from reputed institutions


UI/UX Developer Requirements


• Proficiency with Angular, JSP, HTML, and CSS, bootstrap.

• Knowledge of Adobe Photoshop, Illustrator, Sketch or other Graphics designing tool

• Good understanding of client-side scripting and JavaScript frameworks like jquery, Node.js, React.js, Durandal framework.

• Proven work experience as a UI/UX developer or similar role.

• Team spirit, strong communication skills to collaborate with various stakeholders

• Good time-management skills

• Good programming knowledge on design and development of drag and drop activities, graph components and data tables with different options in tables.


Tools

Visual Studio, Adobe Photoshop


Front-end languages:


HTML 5, CSS3, jquery, JavaScript, Angular and bootstrap.


Additional skillset


• Proficient understanding of cross-browser compatibility issues and ways to work around them.

• Good knowledge on version control tools SVN (Check-in, check-out, branching-merging policies), automated build and release management tool is a plus.

• Strong communication skills (written, verbal), and interpersonal skills to be able to communicate effectively with all levels of staff and external clients.

• Strong analytical and problem-solving skills.

Read more
AI as a Service
AI as a Service
Agency job
via Purple Hirez by Aditya K
Hyderabad
7 - 15 yrs
₹7L - ₹45L / yr
Analytics
skill iconKubernetes
skill iconPython
  • 5+ years of industry experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka Streams, Py Spark, and streaming databases like druid or equivalent like Hive
  • Strong industry expertise with containerization technologies including kubernetes (EKS/AKS), Kubeflow
  • Experience with cloud platform services such as AWS, Azure or GCP especially with EKS, Managed Kafka
  • 5+ Industry experience in python
  • Experience with popular modern web frameworks such as Spring boot, Play framework, or Django
  • Experience with scripting languages. Python experience highly desirable. Experience in API development using Swagger
  • Implementing automated testing platforms and unit tests
  • Proficient understanding of code versioning tools, such as Git
  • Familiarity with continuous integration, Jenkins

Responsibilities

  • Architect, Design and Implement Large scale data processing pipelines using Kafka Streams, PySpark, Fluentd and Druid
  • Create custom Operators for Kubernetes, Kubeflow
  • Develop data ingestion processes and ETLs
  • Assist in dev ops operations
  • Design and Implement APIs
  • Identify performance bottlenecks and bugs, and devise solutions to these problems
  • Help maintain code quality, organization, and documentation
  • Communicate with stakeholders regarding various aspects of solution.
  • Mentor team members on best practices
Read more
Statusneo
at Statusneo
6 recruiters
Yashika Sharma
Posted by Yashika Sharma
Hyderabad, Bengaluru (Bangalore)
2 - 4 yrs
₹2L - ₹4L / yr
skill iconData Science
Computer Vision
Natural Language Processing (NLP)
skill iconMachine Learning (ML)
skill iconPython
+2 more

Responsibilities Description:

Responsible for the development and implementation of machine learning algorithms and techniques to solve business problems and optimize member experiences. Primary duties may include are but not limited to: Design machine learning projects to address specific business problems determined by consultation with business partners. Work with data-sets of varying degrees of size and complexity including both structured and unstructured data. Piping and processing massive data-streams in distributed computing environments such as Hadoop to facilitate analysis. Implements batch and real-time model scoring to drive actions. Develops machine learning algorithms to build customized solutions that go beyond standard industry tools and lead to innovative solutions. Develop sophisticated visualization of analysis output for business users.

 

Experience Requirements:

BS/MA/MS/PhD in Statistics, Computer Science, Mathematics, Machine Learning, Econometrics, Physics, Biostatistics or related Quantitative disciplines. 2-4 years of experience in predictive analytics and advanced expertise with software such as Python, or any combination of education and experience which would provide an equivalent background. Experience in the healthcare sector. Experience in Deep Learning strongly preferred.

 

Required Technical Skill Set:

  • Full cycle of building machine learning solutions,

o   Understanding of wide range of algorithms and their corresponding problems to solve

o   Data preparation and analysis

o   Model training and validation

o   Model application to the problem

  • Experience using the full open source programming tools and utilities
  • Experience in working in end-to-end data science project implementation.
  • 2+ years of experience with development and deployment of Machine Learning applications
  • 2+ years of experience with NLP approaches in a production setting
  • Experience in building models using bagging and boosting algorithms
  • Exposure/experience in building Deep Learning models for NLP/Computer Vision use cases preferred
  • Ability to write efficient code with good understanding of core Data Structures/algorithms is critical
  • Strong python skills following software engineering best practices
  • Experience in using code versioning tools like GIT, bit bucket
  • Experience in working in Agile projects
  • Comfort & familiarity with SQL and Hadoop ecosystem of tools including spark
  • Experience managing big data with efficient query program good to have
  • Good to have experience in training ML models in tools like Sage Maker, Kubeflow etc.
  • Good to have experience in frameworks to depict interpretability of models using libraries like Lime, Shap etc.
  • Experience with Health care sector is preferred
  • MS/M.Tech or PhD is a plus
Read more
CarDekho
at CarDekho
3 recruiters
Suchita Dixit
Posted by Suchita Dixit
Gurgaon, NCR (Delhi | Gurgaon | Noida)
2 - 5 yrs
₹15L - ₹25L / yr
skill iconNodeJS (Node.js)
skill iconJavascript
skill iconMongoDB
skill iconExpress
Job Responsibilities
1. Work completely independently in the end to end system/solution.
2. Quality focused developer, uses best practices of design, coding and
testing within the team.
3. A good problem solver, able to analyse technical issues in a production
environment.
4. Take initiatives and provide innovative ideas/suggestions to Senior
Developers, Technical Leaders, Product Manager to improve overall
product/solution.
5. Maintain a highly positive attitude and conducive working environment
at all times for the team members and peers.
6. Always keep himself/herself updated about technology advancements,
new trends. Share the knowledge with team members regularly.
Candidate Attributes
1. Expertise in Node.js, Javascript, Express.js, Mysql, MongoDB, GraphQL
2. Should be able to understand the requirements and implement them
independently. Knowledge of the Agile methodology for Software
Development Good understanding of the software development life
cycle.
3. Strong analytical skills, excellent problem solver and self-starter
4. Working experience in Linux development environment
5. Analyze the current implementations and enhance them with Strong
Debugging and Analytical skills
6. Willingness to innovate, explore new ideas and acquire new skills and
knowledge
7. Attention to detail and a commitment to excellence.
Read more
GlobalLogic
at GlobalLogic
9 recruiters
Jatinder Singh
Posted by Jatinder Singh
Bengaluru (Bangalore)
7 - 18 yrs
₹10L - ₹30L / yr
Embedded Linux
c++11/14
c++(11/14)
skill iconC++
Embedded C++
GlobalLogic is Hiring for C++ Developers

Role - Strong Experts in C++11/C++14 (Embedded Linux)

About GloballLogic - www.globallogic.com

Experience - 5 to 18 years

Location: Bangalore, India

Must have Key Skills

Strong in Embedded Linux system experience 

Strong, C++ 11/14 programming OOPS, OOAD, Design Pattern

Linux, ADS pipelines, STL 

Embedded systems experience

Proc filesystem

Socket programming

Memory management in Linux.

debug memory

Threads - synchronization

Linux IPC - sockets, accept system call

C++ STL container 

Virtual functions - vptr, polymorphism.

Smart pointers 

application development in multi-process/multi-thread environments using C++/C++11/C++14.

application/middleware development for consumer electronic devices. 

ndk/sdk kit development 

video domain experience 

Linux system experience

Expertise in Linux System, Kernel level programming(Good to have)  
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos