Assistant Manager - Customer Contact Centre

Requirements:

• At least 4+ years of experience as a Node.js developer.
• Must have knowledge of at least one card game with rules.
• Must have experience in multiplayer games with Socket.io
• Must have good communication skills in English.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Knowledge of Game development life cycle.
• Must be willing to do hands-on coding where required and perform regular code reviews etc.
• Knowledge of JavaScript, TypeScript, NPMs, ExpressJS, MongoDB, Socket.io and Redis.
• Familiarity with AWS infrastructure.
• Basic knowledge of front-end technologies.
• Strong understanding of git.

About Heady:

Heady is a mobile agency based in Dumbo, Brooklyn. We work with startups and established brands to build and deliver stellar mobile products. We highly value integrity, transparency, and equality throughout our tight-knit work family. In addition to a positive work environment, we offer comprehensive benefits, flexible schedules, and dog-friendly offices. We hope to meet you soon!

About the role:

Heady is looking for an experienced, well-rounded Software Development Engineer In Test (SDET) to join our growing team. In this position, you will own responsibility for the quality of our work and work closely with a strong, cross-functional, and cross-geographical team of engineers, product managers, and designers and help cultivate a quality mindset, coach and advocate for quality while assisting teams with software testing practices.

Responsibilities:

• Create automation frameworks and implement various design patterns
• API and UI automation scripting and maintenance
• Test integration with CI
• Test integration with the cloud platform
• Build health analysis
• Interact with clients as needed to ensure that we are delivering what they require

Qualification & Skills:

• Bachelor’s degree or equivalent experience in Computer Science with 4+ years of Automation experience
• 3+ years of coding expertise using TypeScript
• 3+ years of Selenium WebDriver experience
• 2+ years of hands-on experience in writing API automation scripts and unit test scripts
• Extensive knowledge of GIT and CI
• Excellent familiarity with various design patterns, including POM, FPOM, FDP, Singleton, etc.
• Strong attention to detail, an ability to multitask, and an ability to work independently and on a team

Bonus points if you have:

• Hands-on experience with XCUI with Swift, Cypress, WebdriverIO, RestAssured, and JMeter
• Experience in Security Testing

Responsibilities:

• Contact potential customers via telephone to promote products or services.
• Utilize scripts to engage customers in conversation and persuade them to purchase our offerings.
• Understand customer needs and requirements to recommend the most suitable products or services.
• Provide accurate information about product features, pricing, and after-sales services.
• Keep detailed records of calls and customer interactions, including recording sales and lead information.
• Follow up with customers to ensure satisfaction, resolve any issues, and maintain strong customer relationships.
• Meet or exceed sales targets and performance goals on a weekly and monthly basis.
• Stay updated on product knowledge and industry trends to effectively communicate with customers.
• Collaborate with the sales team to identify opportunities for cross-selling or upselling products.
• Handle objections and complaints professionally and escalate issues as needed to the appropriate department.
• Maintain confidentiality of customer information and adhere to company policies and procedures.
• Participate in training sessions and meetings to improve skills and knowledge.

Requirements:

• Bachelor’s degree or equivalent work experience.
• Proven experience as a telecaller or similar sales/customer service role is preferred.
• Excellent communication and interpersonal skills.
• Ability to effectively engage customers and build rapport over the phone.
• Strong persuasive and negotiation skills.
• Good listening skills and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and basic computer applications.
• Flexibility to work in shifts and adapt to changing priorities.
• Positive attitude and willingness to learn and grow in a dynamic environment.

Desired Candidate Profile

• Excellent communication and negotiation skills
• Pleasing personality
• Good coordination skills
• Self motivated with high energy level

• Handling outbound calls and thus selling the company’s products and services to potential new customers as well as existing customers
• Handling inbound calls and answering various inquiries from customers
• Managing and answering complaints raised from customers on a timely-manner
• Educating the existing customers as well as new customers about new products/services and also updating on improvements/changes done, if any, with regards to current products/services
• Developing in-detail and deep knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
• Ensuring that the targets are met or exceeded, as set by the management
• Converting the calls into sales closure and thus meeting the targets
• Processing all customer purchases
• Taking feedback from the customers regularly and accordingly acting on the same and improving the sales
• Developing and maintaining good professional relationships with customers to encourage repeat business
• Updating and maintaining relevant data and reporting the same to the business in regular intervals

Desired Candidate Profile

• Graduation is a must
• Relevant experience of a minimum 1 year in FMCG telecalling sales
• Previous experience of working in a target-oriented environment
• Knowledge of telephone etiquettes
• Good Hindi, English communication skills
• Positive focus with a go-getter attitude    

Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model

● Thorough understanding of React.js and its core principles

● Experience with popular React.js workflows (such as Flux or Redux)

● Familiarity with newer specifications of ECMAScript

● Experience with data structure libraries (e.g., Immutable.js)

● Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.

● Experience with user interface design.

● Knowledge of isomorphic React is a plus

● Familiarity with RESTful APIs

• Develop user interfaces with the latest frontend technologies
• Research, analyze, and develop product features of increasingly complex nature
• Code tested and documented JavaScript, HTML, PUG and CSS
• Make design and technical decisions for ReactJs projects.
• Develop application code and unit testing in the ReactJs with REST APIs
• Ensure high performance of all systems developed
• Experience in ReactJS project deployments and hosting on AWS/Google Cloud/Azure servers
• Good understanding of Linux based systems.
• 3+ years’ experience with ReactJs
• Strong expertise with HTML, CSS, and writing cross-browser compatible code.
• Experienced in Typescript is a plus
• Familiarity with testing frameworks
• Experience in building highly reusable and decoupled components
• Experience in State management Libraries like Redux, mobx
• Critical thinking and problem-solving skills
• Good time-management skills
• Great interpersonal and communication skills.

• JD: • 10+ years of overall industry experience
  • 5+ years of cloud experience
  • 2+ years of architect experience
  • Varied background preferred between systems and development
  o Experience working with applications, not pure infra experience
  • Azure experience – strong background using Azure for application migrations
  • Terraform experience – should mention automation technologies in job experience
  • Hands on experience delivering in the cloud
  • Must have job experience designing solutions for customers
  • IaaS Cloud architect
  workload migrations to AWS and/or Azure
  • Security architecture considerations experience
  • CI/CD experience
  • Proven applications migration track of record.