Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Future Group
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Qualifications:*
1. 10+ years of experience, with 3+ years as Database Architect or related role
2. Technical expertise in data schemas, Amazon Redshift, Amazon S3, and Data Lakes
3. Analytical skills in data warehouse design and business intelligence
4. Strong problem-solving and strategic thinking abilities
5. Excellent communication skills
6. Bachelor's degree in Computer Science or related field; Master's degree preferred
*Skills Required:*
1. Database architecture and design
2. Data warehousing and business intelligence
3. Cloud-based data infrastructure (Amazon Redshift, S3, Data Lakes)
4. Data governance and security
5. Analytical and problem-solving skills
6. Strategic thinking and communication
7. Collaboration and team management
Kubernetes
DockerResponsibilities:
- Design, implement, and maintain cloud infrastructure solutions on Microsoft Azure, with a focus on scalability, security, and cost optimization.
- Collaborate with development teams to streamline the deployment process, ensuring smooth and efficient delivery of software applications.
- Develop and maintain CI/CD pipelines using tools like Azure DevOps, Jenkins, or GitLab CI to automate build, test, and deployment processes.
- Utilize infrastructure-as-code (IaC) principles to create and manage infrastructure deployments using Terraform, ARM templates, or similar tools.
- Manage and monitor containerized applications using Azure Kubernetes Service (AKS) or other container orchestration platforms.
- Implement and maintain monitoring, logging, and alerting solutions for cloud-based infrastructure and applications.
- Troubleshoot and resolve infrastructure and deployment issues, working closely with development and operations teams.
- Ensure high availability, performance, and security of cloud infrastructure and applications.
- Stay up-to-date with the latest industry trends and best practices in cloud infrastructure, DevOps, and automation.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent work experience).
- Minimum of four years of proven experience working as a DevOps Engineer or similar role, with a focus on cloud infrastructure and deployment automation.
- Strong expertise in Microsoft Azure services, including but not limited to Azure Virtual Machines, Azure App Service, Azure Storage, Azure Networking, Azure Security, and Azure Monitor.
- Proficiency in infrastructure-as-code (IaC) tools such as Terraform or ARM templates.
- Hands-on experience with containerization and orchestration platforms, preferably Azure Kubernetes Service (AKS) or Docker Swarm.
- Solid understanding of CI/CD principles and experience with relevant tools such as Azure DevOps, Jenkins, or GitLab CI.
- Experience with scripting languages like PowerShell, Bash, or Python for automation tasks.
- Strong problem-solving and troubleshooting skills with a proactive and analytical mindset.
- Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
- Azure certifications (e.g., Azure Administrator, Azure DevOps Engineer, Azure Solutions Architect) are a plus.
.NET
AngularJS (1.x)
Angular (2+)
Javascript- Strong knowledge in .NET application development with hands-on experience in .Net core and azure.
- Good knowledge in front-end design (HTML5, CSS (SASS/LESS), Bootstrap, JQuery.
- Develop code based on design/architectural patterns, adhere to coding standards.
- Experience in developing and using RESTful Services and APIs.
- Knowledge of using Git and Version Control Systems.
- Testing and debugging with unit tests.
- Understanding of Agile methodologies.
- Mandatory skills: NET Core, http://asp.net/" target="_blank">ASP.NET, C#, LINQ, Entity Framework, MS SQL, HTML5, JavaScript, jQuery.
.NET
C# Should have good knowledge of OOPS Concept, Web application concepts, Architecture and Cloud/Infra.
Must have hands-on experience on Asp.net Core MVC.
SQL Server with Entity Framework
Web API
Should be ready to learn new Technical languages and explore.
Good communication skills will be an added advantage.
Must be logically sound.
Should be an active team player.
Good verbal and written communication will be an added advantage. Must have worked in a team.
We are looking for a Pre Sales Lead and Representative to join our growing team of 30.
No of Open positions are - 50 Plus
It's a permanent remote opportunity and is a NIGHT SHIFT. 6:30 PM TO 4:30 AM IST
Responsibilities include
1. Lead Generations
2. Scheduling Appointment
3. Qualifying leads
PythonJavascript
React.jsAngular (2+)AngularJS (1.x)Experience: 5 to 6 years
Tertiary qualifications in Software Engineering.
2+ years experience in front end development using React or another JS or TS based language such as VueJS, Angular 8years.
2+ years experience in modern web design.
2+ years experience in full stack development using Python or PHP based backends.
1+ years experience microservices development.
1+ years experience with AWS Lambda, API Gateway or similar.
Understanding of OAuth or OIDC authentication flows Understanding of the OWASP Top 10 secure coding recommendations.
Exposure to basic Database Design.
Exposure to and understanding of PromQL or GraphQL, REST and SOAP.
Requirements:
Ability to work effectively in a team and independently.
Excellent English written and verbal communication skills.
Ability to multi-task and work under pressure.
Strong organizational, analytical and problem solving skills.
Ability to develop and maintain strong interpersonal working relationships with peers and customers.
Thoroughness and a high level of attention to detail.
Must be able to conceptualise systems that comprise of people, process and/or technologies and consider the broader integration perspectives.
DEPARTMENT People & HR
COMPANY Project Eagle
REPORT TO Senior Management
We are looking for a competent Recruitment Consultant to assist our clients in finding the best people to staff their business. You’ll attract candidates, screen them and match them to appropriate positions. Creating recruiting strategies and building relationships are very important duties as well.
Recruitment consultants have the skills of salespeople and headhunters. They possess sound judgement and communication aptitude. If you also have strong ethics and a collaborative spirit, we want to meet you.
ABOUT COMPANY
Founded in 2020 by Tarang Sanghi under the innovation lab Project X, Project Eagle is a full-service talent acquisition, and management consultancy based in Jaipur, RJ (India) at its stealth-startup phase.
Every successful organisation is formed with effective teamwork. We fetch the essential talent and put it in the right place with our lens. It is our intrinsic ability to listen to the client's specific talent requirements, and meet and exceed their expectations.
Backed with cutting edge technology, proprietary database and a passionate team, is a combination that you won’t find anywhere else. We are here to change the way people perceive HR. The new-age HR is cool, vibrant and instrumental in getting people the jobs they love. We have only just begun!
Currently, we are putting together a team of the best and the brightest! We look forward to receiving your application!!
ABOUT DEPARTMENT
In People (you probably know us better as "Human Resources"), we "find them, grow them, and keep them". Put people first and success will follow. On our people-focused teams—Talent Acquisition, Human Resources and Resource Management—we aim to create an environment where our people can learn, develop, achieve, and grow. From the first interview to a person’s last day, we are here to guide, listen, and help our people have a valuable and inspiring experience.
THE PROJECT(s)
Setup all recruiting systems and procedures.
Hire all in-house teams.
Get new clients, and business.
SCENARIO
Environment - Consulting Startup
Fresh / Established - You'll be the first recruiter in our team.
AREA OF RESPONSIBILITIES*
FINDING TALENT
- Understanding of sourcing through databases and social media, specially LinkedIn.
- Headhunting- identifying and approaching suitable candidates who may already be in work
- Craft recruiting emails to attract passive candidates
- Knowledge of employer branding techniques.
- Creating recruiting strategies to attract candidates
- Sales/Customer service skills to create and post job advertisements on social media, website, newspapers etc.
- Using sales, business development, marketing techniques and networking to attract business from client companies
- Evaluate resumes and applications and matching them with vacancies at client companies.
- Collaborate with clients to identify future hiring needs
- Experience using applicant tracking and recruitment marketing software.
- Assessing, screening applications and resumes
- Interview candidates (via phone, video and in-person)
- Preparing CVs and correspondence to forward to clients, regarding suitable applicants.
- Requesting references and checking the suitability of applicants before submitting their details to the client
- Organising interviews for candidates as requested by the client, and finally creating a shortlist of candidates for the clients.
- Send job offer emails and answer queries about responsibilities, compensation and benefits
- Negotiating salary and other arrangements with client and candidate.
- Offering advice to both clients and candidates on pay rates, agreements, training and career progression
- Building long term relationships with clients and candidates.
- Reviewing recruitment policies to ensure effectiveness of selection techniques and recruitment programmes
Requirements
- Years of Relevant Experience- 5+ Years of proven experience in recruiting.
- Education & Work experience** - Relevant degree in HR Management. Additional HR trainings will be a plus. Experienced in sourcing techniques.
- Software and Applications- Tech savvy with outstanding knowledge of MS Office; HRIS / HRMS (e.g. Zoho), ATS, Ticketing System.
- Excellent communication (verbal & written), interpersonal and consulting skills
- Sound judgement to recognise and strive to meet client's hiring needs.
- Ability to meet targets and deadlines.
- Confident, pleasant personality, ambitious, self motivated, organised with leadership and management skills.
Benefits
We offer competitive compensation and benefits.
Javascript
NodeJS (Node.js)React.js
React NativeReact.jsJavascript
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Full Stack Developer - Averlon