Assistant Manager - Customer Contact Centre

🚀 Kickstart Your Career @ Bhanzu – India’s Fastest-Growing EdTech!

📍 Role: Business Development Trainee | Location: HSR Layout, Bangalore (WFO)

🔗 Apply Now: https://lnkd.in/dFiSRuHg

Join Bhanzu, founded by the 🌍 World’s Fastest Human Calculator, and be part of a mission to revolutionize how the world learns math!

💡 What’s in it for you?

✅ Real-time sales & strategy experience

✅ Fast-paced, high-growth startup culture

✅ Mentorship + rapid career acceleration

If you’ve got the passion to learn, hustle, and grow — this is your launchpad. 🚀

👇 Tag someone who’s made for this!

#Bhanzu #WeAreHiring #BusinessDevelopment #StartupJobs #EdTechRevolution #SalesCareers #BangaloreHiring #GrowthOpportunities #BhanzuCareers

**Candidates from Dehradun or nearby locations are preferred**

Notice period: Immediate to 30 days

About the Job:-

The ideal candidate will be familiar with the full software design life cycle. They should have experience in designing, coding, testing and consistently managing applications They should be comfortable coding in a number of languages and have the ability to test code in order to maintain high-quality code.

➜ Responsibilities:-

1. Design, code, test and manage various applications

2. Collaborate with the engineering team and product team to establish the best products

3. Follow outlined standards of quality related to code and systems

4. Develop automated tests and conduct performance tuning

➜ Requirement:-

• Proficient ASP.NET/.NET CORE, Web API, MVC, Entity framework and MS SQL/MySQL is mandatory.

• Experience with HTML5/CSS3, JavaScript/jQuery, Angular; web-service: SOAP, RESFUL, MVC API

• Willing to learn new technologies

• Have good knowledge or experience with Agile/SCRUM development method

• Detail oriented, self-motivated and disciplined, with the ability to complete assigned tasks with minimal oversight in a professional and timely manner is a must

Interpret data, analyze results using statistical techniques and provide ongoing reports

Develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

Acquire data from primary or secondary data sources and maintain databases/data systems

Identify, analyze, and interpret trends or patterns in complex data sets

Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems

Work with management to prioritize business and information needs

Locate and define new process improvement opportunities

Responsibilities

• Operational tasks
• Should be able to work in the US East Time zone idenpendtly 
• Ensure the day-to-day functioning of team members operating hybrid is seamless.
• Ensure all team members are provided with all the necessary software, applications, assets, etc.
• Make co-working arrangements when the need arises
• Find the best options in the procurement of assets, tools, software, and services with regard to quality and cost.
• Take necessary steps to ensure all the operational tasks are undertaken with an eye on quality and value for money.
• IT Support
• Maintain IT software, tools, and applications repository.
• User management with regards to all the required software, tools, and applications generic and project-specific.
• Purchase, renewal, and cancellation of the software, tools, and applications.
• Ensure all the software, tools and applications have the least possible downtime.
• Logistics
• Take ownership of the logistical arrangements for company initiatives, programs or events. 
• Vendor management
• Team Member Engagement
• Initiate, support, or coordinate events that play a role in team member engagement.
• Collaborate with other support teams, technology teams, and other stakeholders in their initiatives. 
• Own the health insurance platform, its user management, team member support, renewal, and cost optimization by ensuring we are getting the best from the vendor.  
• Other 
• Own timely communications to all stakeholders about new initiatives, changes, downtimes, maintenance, etc. 
• Achieve and maintain quality and efficiency in all tasks assigned.
• Align with the company's core values, respect, and adhere to all company guidelines.
• Operate with utmost integrity, behave ethically, and maintain respect for all.  
• Event management

Qualifications

• Bachelor's Degree in Human Resources or related field MBA-IT Systems/Operations, BCA with MBA. 
• Good communication skills
• Any prior experience is good to have
• People-oriented and results-driven
• Working knowledge of Google Workspace, Gmail, Docs, Sheets, Slides, and Drive. 
• Working knowledge of system and data security tools.
• Should be a tech-savvy individual with the ability to learn new tools, software, and applications. Their uses, management, and basic troubleshooting.
• The ability to work as part of a team.
• Resourceful, self-motivated, and proactive.
• Strong analytical and problem-solving skills.
• Excellent administrative and organizational skills.

Mandate Skill - Angular , Unit Testing

Please note we are looking for immediate joiners

Designation Offered: Engineer CL 2 – I & II (Software Engineer / Lead Engineer)

UI/UX Developer Responsibilities:

• Design, build, and maintain highly reusable Angular, JavaScript, HTML and CSS code.

• Translate user behavior and research into actionable data.

• Design and create mockups and user journeys for a wide range of devices including mobile.

• Rapid development and testing methodology.

• Ability to clearly communicate research and design ideas to rest of the team and upper management.

• Ability to communicate with the backend to display data in the UI

• Ability to handle graph of different types, real time huge data display in the web page

Position Overview

Front-End UI/UX developer with the combined skillset of application design and web programming. Responsibilities will include converting the UI designs to actual code that will produce visual elements of the application. You will be working on the UI/UX technical implementation of the application functionality.

To be successful in this role, you should have very good experience on programming and interaction with the backend. The team develops web application, mobile based application, which need to display graph, data and image in real time. The candidate should able to display huge data in an efficient way.

Experience:

• A minimum of 4 years of relevant experience in a similar role

Qualification:

• Bachelor of Engineering (BTECH / BE) or Masters (MTECH / MS / MCA ) in Computer Science / Electronics / Information Science from reputed institutions

UI/UX Developer Requirements

• Proficiency with Angular, JSP, HTML, and CSS, bootstrap.

• Knowledge of Adobe Photoshop, Illustrator, Sketch or other Graphics designing tool

• Good understanding of client-side scripting and JavaScript frameworks like jquery, Node.js, React.js, Durandal framework.

• Proven work experience as a UI/UX developer or similar role.

• Team spirit, strong communication skills to collaborate with various stakeholders

• Good time-management skills

• Good programming knowledge on design and development of drag and drop activities, graph components and data tables with different options in tables.

Tools

Visual Studio, Adobe Photoshop

Front-end languages:

HTML 5, CSS3, jquery, JavaScript, Angular and bootstrap.

Additional skillset

• Proficient understanding of cross-browser compatibility issues and ways to work around them.

• Good knowledge on version control tools SVN (Check-in, check-out, branching-merging policies), automated build and release management tool is a plus.

• Strong communication skills (written, verbal), and interpersonal skills to be able to communicate effectively with all levels of staff and external clients.

• Strong analytical and problem-solving skills.

• 5+ years of industry experience in administering (including setting up, managing, monitoring) data processing pipelines (both streaming and batch) using frameworks such as Kafka Streams, Py Spark, and streaming databases like druid or equivalent like Hive
• Strong industry expertise with containerization technologies including kubernetes (EKS/AKS), Kubeflow
• Experience with cloud platform services such as AWS, Azure or GCP especially with EKS, Managed Kafka
• 5+ Industry experience in python
• Experience with popular modern web frameworks such as Spring boot, Play framework, or Django
• Experience with scripting languages. Python experience highly desirable. Experience in API development using Swagger
• Implementing automated testing platforms and unit tests
• Proficient understanding of code versioning tools, such as Git
• Familiarity with continuous integration, Jenkins

Responsibilities

• Architect, Design and Implement Large scale data processing pipelines using Kafka Streams, PySpark, Fluentd and Druid
• Create custom Operators for Kubernetes, Kubeflow
• Develop data ingestion processes and ETLs
• Assist in dev ops operations
• Design and Implement APIs
• Identify performance bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and documentation
• Communicate with stakeholders regarding various aspects of solution.
• Mentor team members on best practices

Responsibilities Description:

Responsible for the development and implementation of machine learning algorithms and techniques to solve business problems and optimize member experiences. Primary duties may include are but not limited to: Design machine learning projects to address specific business problems determined by consultation with business partners. Work with data-sets of varying degrees of size and complexity including both structured and unstructured data. Piping and processing massive data-streams in distributed computing environments such as Hadoop to facilitate analysis. Implements batch and real-time model scoring to drive actions. Develops machine learning algorithms to build customized solutions that go beyond standard industry tools and lead to innovative solutions. Develop sophisticated visualization of analysis output for business users.

Experience Requirements:

BS/MA/MS/PhD in Statistics, Computer Science, Mathematics, Machine Learning, Econometrics, Physics, Biostatistics or related Quantitative disciplines. 2-4 years of experience in predictive analytics and advanced expertise with software such as Python, or any combination of education and experience which would provide an equivalent background. Experience in the healthcare sector. Experience in Deep Learning strongly preferred.

Required Technical Skill Set:

• Full cycle of building machine learning solutions,

o   Understanding of wide range of algorithms and their corresponding problems to solve

o   Data preparation and analysis

o   Model training and validation

o   Model application to the problem

• Experience using the full open source programming tools and utilities
• Experience in working in end-to-end data science project implementation.
• 2+ years of experience with development and deployment of Machine Learning applications
• 2+ years of experience with NLP approaches in a production setting
• Experience in building models using bagging and boosting algorithms
• Exposure/experience in building Deep Learning models for NLP/Computer Vision use cases preferred
• Ability to write efficient code with good understanding of core Data Structures/algorithms is critical
• Strong python skills following software engineering best practices
• Experience in using code versioning tools like GIT, bit bucket
• Experience in working in Agile projects
• Comfort & familiarity with SQL and Hadoop ecosystem of tools including spark
• Experience managing big data with efficient query program good to have
• Good to have experience in training ML models in tools like Sage Maker, Kubeflow etc.
• Good to have experience in frameworks to depict interpretability of models using libraries like Lime, Shap etc.
• Experience with Health care sector is preferred
• MS/M.Tech or PhD is a plus