
Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.

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Responsibilities:
- Assist in HR administration and operations processes.
- Recruit, interview, and onboard new employees
- Manage employee relations, conflicts, and performance issues
- Develop and implement HR initiatives and programs
- Conduct training sessions and workshops
- Maintain accurate and up-to-date employee records
- Ensure compliance with labor laws and regulations
- Collaborate with management team on strategic HR planning
- Assist in recruitment processes, including sourcing candidates, scheduling interviews, and facilitating the hiring process.
- Coordinate employee onboarding and orientation activities to ensure new hires are integrated effectively into the company.
- Manage employee records and ensure compliance with all relevant regulations and policies.
- Assist in organizing employee engagement activities and events to foster a positive and inclusive work culture.
- Perform other HR-related duties and projects as assigned.
Requirements:
- Bachelor degree in Human Resources, Business Administration, or a related field.
- Proven experience in an HR role, preferably in a startup or fast-paced environment.
- Strong understanding of HR principles, practices, and regulations.
- Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels.
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks simultaneously.
- Proficiency in Google Drive, MS Office, and HRIS software.
- Ability to maintain confidentiality and handle sensitive information with discretion.
- Proactive and self-motivated with a positive attitude and a willingness to learn.
- Ability to thrive in a dynamic and fast-paced environment.
- Technical background with an HR certification is a plus.
Benefits:
- Competitive salary Opportunities for professional growth and development
- Flexible work hours
- Fun and collaborative work environment
- Opportunity to make a significant impact in a growing startup company
A Business Development Executive (BDE) typically has the following job duties:
1. Identifying new sales leads, through business directories, client referrals, and participation in industry events.
2. Researching and analyzing sales options, and then pursuing the most promising leads.
3. Building and maintaining relationships with clients, both existing and new.
4. Negotiating deals and agreements with clients and closing sales.
5. Keeping accurate records of all sales activities and results, using customer relationship management software.
6. Maintaining regular communication with upper management, providing information on the status of sales efforts and reporting on any issues or opportunities that arise.
7. Continually seeking new ways to improve sales performance and reach targets.
8. Education and experience required for BDE role varies across different organizations, typically a bachelor's degree in marketing, business, or a related field is desired. Relevant experience in sales, marketing, or a related field, as well as excellent communication and negotiation skills, are also important.
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey with more than 2 decades of experience in recruitment, training, and coaching.
About our Client :
Our client is an Indian retail conglomerate which is setting up a tech driven brand co-creation platform that transforms powerful ideas into authentic, profitable and experience-led brands that will define the future of brands in fashion, beauty, food and home decor space.
Role: Brand Manager
This opportunity is for new brands that are in stealth mode & backed by major retail giant. It's a house of Personal care D2C brands in the space of haircare, skin care & kids personal care.
In 2020, CoVid 19 affected every business, few positively and many negatively. However, E- commerce adoption has gone through the roof and we have seen consumer's e-commerce spends grow. India's fast-growing e-commerce market is seen growing by 30 percent a year to $200 billion (roughly Rs. 14,68,640 core) by 2026.
On the back of strong product-market fit and a change in human behaviour due to CoVid that buoyed e-commerce, we are currently building D2C personal care brands. The overall D2C market in India is expected to reach $100 billion in the next 7-8 years. We will be building a digital first content led approach to target this community of consumers. We aim to win shoppers at the moment of purchase by algorithmically managing demand forecasting, promotions and advertising spend, supply chain, content optimization and other aspects that help shoppers make online purchase decisions, all backed by Data Science.
Requirement :-
- 3-5 Yrs Exp. Ideal candidate should have Personal Care D2C experience.
- Female, Ideally from beauty start-ups
- Hands on experience in running performance and influencer teams.
Job Description:
We are seeking an experienced Flutter Developer with a passion for creating high-quality mobile applications in the Trading industry. The ideal candidate will have experience working on trading products and will possess a strong understanding of financial markets, trading platforms, and tools. Additionally, the candidate should have experience with the Flutter framework and will possess a range of relevant skills to help them succeed in this role.
Responsibilities:
- Design, develop and deploy high-quality mobile applications for trading products using the Flutter framework.
- Collaborate with product managers, designers, and other stakeholders to define product requirements and specifications.
- Write high-quality, maintainable code that adheres to industry standards and best practices.
- Develop and maintain automated testing frameworks to ensure the quality of the application.
- Optimize application performance for mobile devices and ensure a smooth user experience.
- Stay up-to-date with industry trends and developments to ensure that our products are competitive and innovative.
- Collaborate with the development team to ensure that applications are deployed and maintained according to established processes and procedures.
Requirements:
- Bachelor's or Master's degree in Computer Science, Software Engineering, or related field.
- 3+ years of experience in mobile application development, with a focus on trading products.
- Strong experience with the Flutter framework and related technologies.
- Experience with reactive programming using streams and bloc patterns.
- Familiarity with financial markets, trading platforms, and tools.
- Knowledge of API integration and RESTful web services.
- Experience with version control systems such as Git.
- Familiarity with agile methodologies and practices.
- Strong problem-solving and analytical skills.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
Required Skills:
- Strong experience in developing mobile applications with Flutter
- Experience in developing Trading products
- Strong understanding of Dart programming language
- Experience with RESTful APIs and JSON
- Experience with state management libraries like BLoC, Provider, and Riverpod
- Knowledge of Material Design Guidelines and Human Interface Guidelines
- Familiarity with Agile methodologies and development practices
- Excellent problem-solving skills and ability to troubleshoot complex issues
- Ability to work independently and as part of a team
Preferred Skills:
- Experience with Firebase and Firestore
- Experience with integrating third-party APIs
- Knowledge of GraphQL
- Familiarity with charting libraries like MPAndroidChart and Fl_chart
- Experience with automated testing frameworks like Flutter Driver and Mockito
If you are a skilled Flutter Developer who has worked on Trading products and is passionate about building robust and scalable mobile applications, we would love to hear from you!



Responsibilities:
Work with development and product team to ideate software solutions
Design client-side and server-side architecture
Build the front-end of applications through appealing visual design
Develop and manage well-functioning databases and applications
Write effective APIs, Ability to quickly pick up new areas in the product and write optimal
code taking into consideration the security and performance aspects of the product.
Test software to ensure responsiveness and efficiency
Troubleshoot, debug and upgrade software
Create security and data protection settings
Build features and applications with a mobile responsive design
Write technical documentation
Skills:
Proven experience of around 4-7yrs as a Full Stack Developer.
Should be a full stack developer who can code on cutting-edge technology stacks including
Laravel, Nodejs, Express js, Python, React, Angular, MySQL, MongoDB, Firebase, Elastic Search,
Docker, AWS etc. for our clients.
Experience developing desktop and mobile applications
Familiarity with common stacks
Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XML,
jQuery)
Strong Knowledge of multiple back-end languages and on frameworks or platforms (Phython
/ Express JS / Django etc), API / Serverless services, DB Schema Definition.
Good to have stakeholder management, team leading, team mentoring, code management
under critical problem
Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX
design
Excellent communication and teamwork skills
Great attention to detail and analytical skills.
Degree in Computer Science, Statistics or relevant field
- Key Responsibilities
- Grow social media pages of the company
- Strategize and execute campaigns to drive brand affinity and new consumers
- in-charge of all social media handles of the company (big social networks + new age networks)
- Partner with other brands to co-create campaigns
- Collaborate with other marketing verticals to grow the app community
- Mandatory and good to have experience/ skills.
Mandatory and good to have experience/ skills
-
- 0 to 2 years. Experience with high-growth consumer apps in India is a big plus
- Excellent written and spoken communication skills in the English language are a must. Hindi and other Indian languages are a plus
- Love social media and short video apps. SelfSelf-usage social networks with a good following are a must.
3+ years working on the ServiceNow platform or 6+ years of Industry experience
ServiceNow PreSales accreditations in all product lines
ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
ServiceNow Certified Implementation Specialist for ITSM (CIS-ITSM) – current or within 6 months of hire
Required Qualifications
Proven consulting experience as a key technical resource leading the development and delivery of ITSM solutions in client environments
Additional experience in one of the following product lines: CSM, HR, ITBM, ITOM, Performance Analytics, SecOps, or Software Asset Mgmt.
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
Experience with scripting in the ServiceNow platform using JavaScript: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
Experience using the Agile/Scrum methodology, leading scrum teams, leading backlog grooming, etc
Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing assistance in solving business processes and/or technical problems and relay that in English and not just IT jargon
Demonstrated interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
Proven team player and team builder
Ownership, accountability, and attention to detail in all work efforts
Ability to excel with minimum supervision
Commitment to customer satisfaction and supports our brand promise and guarantee to always “make it right”
Knowledge of ITIL
Ability to travel 10% of the time
Preferred Qualifications
Degree or equivalent, preferably in Computer Science or Information Technology
ServiceNow Certified application Developer (CAD) preferred
3+ years working on the ServiceNow platform or 6+ years of Industry experience
ITIL Certified
1. Search for prospective business opportunities from new & existing clients in the key corporate client base focusing on the IT security segment.
2. Give technical presentations to the customers on the proposed solutions.
3. Develop new business through broad professional networking, create business leads in B2B by cold calls, capitalizee on external & internal leads.
4. Develop constructive & cooperative working rapport with clients & add value to these business relationships.
5. Research, gain & share deep insights of prospective clients & formulate business strategies, design solutions & product offerings to utilize opportunities.
6. Engage with the customers directly to understand the technical requirements & will revert with tech specs meeting customer expectations.
7. Create winning proposals with a clear focus to be able to win large deals.
8. Drive aggressive push in the category of the key account by ensuring high client acquisition rates consistently and servicing them well by ensuring high-quality support.
Please find the JD details below.
Tech Stack Expected: Java 8/11, Spring Boot, Spring Cloud, JUnit/Mockito, MySQL, Kafka, Avro, git, Jenkins, PCF, DDD/BDD/TDD.
- We are looking for candidates with strong programming experience of more than 3 years and deep knowledge on data structure and algorithms.
- Need strong in Spring Cloud
- Strong experience in Microservices
- DS and Algorithms: looking for problem solving skills. Who can Optimize code
- PCF: Manage the pipeline by Developer. Dev need to own it.
- Fundamental knowledge on Docker and Kubernetes will be helpful. Know how on Scale up and down etc...
- Secure coding practices
- Nice to have Pair programming experience:

