Cutshort logo
Future Group logo
Assistant Manager - Customer Contact Centre
Assistant Manager - Customer Contact Centre
Future Group's logo

Assistant Manager - Customer Contact Centre

Kitty Basumatary's profile picture
Posted by Kitty Basumatary
5 - 8 yrs
₹6L - ₹10L / yr
Ahmedabad
Skills
Presentation Skills
MS-Excel
Microsoft Excel
MS-PowerPoint
Microsoft PowerPoint
Business Process Outsourcing (BPO)
Operations
Electronic commerce
Team leadership
Customer Support
Customer Service
Stakeholder management
Process improvement
Records Management

Required qualifications and experience:

  • Graduate in any specialization
  • Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
  • Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
  • Good presentation and MS Excel skills
  • Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

 

Roles and responsibilities:

  • Perform quantitative assessment and continuous process improvement to drive business and efficiency.
  • Manage the roster and deliver on the service levels as per the agreement.
  • Raise alerts on downtimes or fluctuations.
  • Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
  • Analyse various process gaps and raise request for new SOPs to close loop.
  • Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
  • Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
  • Internal and external stakeholder management.
  • Coordinate Application ID management and maintain records.
  • Improve operational deliverables of the aligned LOBs of the outsourced partner.
  • Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
  • Work on better tagging of customer voice and better ways of process flows.
  • Device proactive programs to reduce calls.
  • Devise cross-functional and up-skilling training plans for current teams.
  • Manage Transactional Training and Development of the trainers.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Future Group

Founded :
2013
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

Rewrite Rules, Retain Values – this simple idea has been at the core of our business since the inception of Future Group. Today, a wide portfolio of brands in food, FMCG and fashion, complement the country’s pioneering modern retail networks. More than 600 million customer visits are recorded across the 2,000 Future Group retail stores, covering over 24 million square feet of space in over 400 cities and towns. Millions more interact with group’s brands and businesses through ecommerce sites, social media and mobile apps like FuturePay and EasyDay Club. In fashion, our manufacturing facilities produce garments designed and sourced by a talented team of trend-spotters, designers and merchandizers. Brands like Lee Cooper, John Miller, CoverStory, Indigo Nation, Scullers, Knighthood, DJ&C, Bare, UMM, and Ancestry are some of our key brands. The flagship retail brand Big Bazaar is ranked among the most valuable Indian brands (Interbrand), and among the most trusted brands (Nielsen). Leading department store network, Central, smart prices retailer, Brand Factory, and popular fashion destination FBB are also a part of the group, along with a growing chain of small neighbourhood stores, EasyDay and Heritage Fresh, and convenience stores WH Smith and 7-Eleven.
Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Komal Verma
Profile picture
Kitty Basumatary
Profile picture
Siddhi Desai

Company social profiles

linkedintwitterfacebook

Similar jobs

LATS SOLUTIONS
lats solutions
Posted by lats solutions
Chennai
2 - 3 yrs
₹1L - ₹1.9L / yr
typewriting

🎯 Job Title: Admin Assistant Executive

📍 Location: Chennai

💼Experience: 2+ years

Gender: Male Candidates


📌 Job Description:

We are looking for a Admin Assistant Executive with 2+ years of experience and any degree qualification. The ideal candidate should have a strong command of English (higher-level proficiency) and excellent typing skills . Experience in handling property-related documentation and legal formalities is essential. ✨


Key Responsibilities:

✅ Prepare agreements for clients purchasing flats/plots.

✅ Attend property registrations and ensure all necessary paperwork is completed.

✅ Visit Corporation/CMDA offices for property approvals.

✅ Coordinate with lawyers and visit legal offices for property-related legal work.

✅ Ensure proper documentation and compliance with property laws.


🛠️ Required Skills:

💬 High-level English proficiency (written & verbal)

⌨️ Fast and accurate typing skills for preparing legal documents

🔍 Attention to detail and ability to handle legal paperwork efficiently

🤝 Strong communication and coordination skills

📍 Preferred Locations:

🏠 Candidates residing in Pammal, Anakaputhur, Pallavaram, Jamin Pallavaram, and Chromepet will be preference.

📩 Interested candidates can apply now!

recruit.hrlspl

Read more
client of peoplefirst consultants
client of peoplefirst consultants
Agency job
via People First Consultants by Aishwarya KA
Chennai
1 - 3 yrs
Best in industry
skill iconC++
Linux/Unix

Software Engineer - C++ Developer.

Experience: 1-3 years


Requirements:-

- A minimum of 2 years' experience as a C++ software developer.

• Should have knowledge of Restful Apis(basics)
• Linux Operating Systems(Basic idea about structure, file types and memory)
• Socket Programming
• Version control tools like GIT, SVN(basic operations)
• Current knowledge of C++ standards and specifications.
• Proficiency in C++ compliant languages such as C, Java, and Python.
• Good Understanding for backend concepts like OOPS, Algorithm, Data structure, Design patterns
Read more
Intemo
Manikkavasagan Ambalavanan
Posted by Manikkavasagan Ambalavanan
Chennai
2 - 7 yrs
₹1L - ₹12L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
TypeScript
skill iconAngularJS (1.x)
skill iconAngular (2+)
+4 more

FullStack Developer


We are currently building the Technology platform for the Global Air Cargo industry ($300B market). 


Currently, we have two open roles (1 Front End Engineer & 1 Back End Engineer).

Full Stack Engineers are also desired for the open positions. 

These (2) engineers will be part of the Tech team which will be at the core of what we aspire to build.


Looking for Full Stack / Front End / Back End Developer

- Tech Stack (React, node.js, typescript, postgreSQL, AWS)

- loves to code, get hands-on and likes to build products from scratch

- At least 2+ years of experience building software products

- "Build local, Launch global" mindset

- Good with people and teams +

- prior startup experience +

- SaaS platform expertise +


- Work location - Chennai

- So we are looking only for candidates in Chennai or who are open to relocating to Chennai for this opportunity

- Open to explore both Contract & Full time options for the (2) roles

Read more
Ahmedabad
Ahmedabad
Agency job
via Office day Innovation by Krishna Dave
Ahmedabad, Surat, Baroda, Junagadh, Rajkot, Gandhinagar
2 - 3 yrs
₹3L - ₹6L / yr
skill iconPHP
skill iconJavascript
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
+6 more

Responsibilities:

 

• Designing and Programming web based application and backend system.

• Testing and debugging application

• Analyze requirements and propose appropriate solutions

• Work independently and in teams

• Communicate effectively with project managers, designers, QA team

 

Requirements


• 2+ years of software development experience

• Essential skills: PHP, MySQL, HTML, CSS, JavaScript, AJAX

• Code Ignitor and Laravel development experience a big plus

• Advanced knowledge of SQL is important

• Should be able to analyze requirements and design robust system

• Good oral and written communication skills

• Ability to work in a team-oriented and collaborative environment

• BS/MS degree in Computer Science, Engineering or a related subject


Read more
Guvi Geeks Network Pvt Ltd
Pradhiksha Natarajan
Posted by Pradhiksha Natarajan
Chennai
0 - 1 yrs
₹1.2L - ₹1.8L / yr
skill iconJava
skill iconHTML/CSS
skill iconC
skill iconC++
skill iconPython
+2 more
Qualifications:
Bachelor’s degree in Computer Science needed. Preferably BCA, B.E CSE, B.E IT.
Job Role:
A Technical Writer is responsible for producing high-quality technical documentation appropriate to
its intended audience. This includes working with internal teams on product and document
requirements. Writing easy-to-use user interface text or online help content is in addition to job
duties.
Primary Responsibilities:
1. Work with internal teams to get an in-depth knowledge of the product and the documentation
requirements
2. Produce high-quality documentation that meets applicable standards and is appropriate for its
intended audience
3. Write easy-to-understand user interface text, online help and developer guides
4. Create Script for Course Video Content, Technical Lesson Plans, Technical Teaching
documents, etc.,
5. Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
6. Create and maintain the information architecture
Core skills:
1. Good Writing Skills in English
2. Technical Expertise in Fundamentals of Computer Science and Coding
3. Organizing Ability
4. Responsible for Maintaining Data
Read more
JEF Techno Solutions Private Limited
Bengaluru (Bangalore)
3 - 4 yrs
₹3.5L - ₹5L / yr
Sales
Work ethic
Teamwork
Communication Skills
MS-Excel
+2 more

ELIGBLITY:

 

  • Any Graduation with relevant experience.
  • Should have excellent written and oral communication.
  • Should be proficient in following languages (English, Hindi & Kannada)
  • Proficient in MS Office package.
  • Should be an excellent team player & should able to maintain good coordination with clients & other team members.
  • Prior Experience in Electrical & Electronic Manufacturing company will an added advantage.

 

ROLES & RESPONSIBILITIES :

 

  • Preparing the offers & work Orders.
  • Handling the Pre sales communication.
  • Coordinating with technical team, design team, project team, SCM & Clients for the smooth project execution.
  • Should maintain the proper documentation as per the standard.

 

Read more
I Vision infotech
at I Vision infotech
1 video
1 recruiter
Pal Patel
Posted by Pal Patel
Ahmedabad, Mehsana, Gandhinagar
1.5 - 2.5 yrs
₹2.2L - ₹3.3L / yr
skill iconAndroid Development
skill iconKotlin
skill iconJava
skill iconAndroid Testing
API
+1 more

We are Looking For a Android Developer & PHP Developer with 1 year Experience.


Experience - Minimum 10 Month -Maximum 2 Year Required Candidate -2 If anyone in your reference Looking for Same then give reference I Vision Infotech
Read more
MNC
Pune
9 - 13 yrs
₹15L - ₹25L / yr
Architecture
Technical Architecture
Solution architecture
Information architecture
Java Architecture for XML Binding (JAXBJava Architecture for XML Binding...
+9 more
  • 9+ years of experience in enterprise web application design and development with 4+ years of experience as an automation architect.
  • Experienced in technology stack selection and the definition of solution, technology and integration architectures for small to mid-sized applications and cloud hosted platforms
  • Strong understanding of various design and architecture patterns
  • Experience in implementing and governing software engineering processes, practices, tools and standards for development teams
  • Experience of setting up and operating the DevOps and automation infrastructure for continuous integration and delivery
  • Full SDLC experience leveraging Agile, TDD and BDD for building and rolling out highly transactional and highly available platforms hosted on premise and on the cloud
  • Proficient in effort estimation techniques
  • Must be hands on technology and able to troubleshoot critical issues in design or code
  • Experience in Mobile Applications automation using SeeTest, Appium
  • Strong hands-on experience of designing and developing technology frameworks and micro-services, APIs, REST Web Services, leveraging Java and open source technology stack (i.e. Java, JavaScript, Node.js/ Angular.js/ React.js, Spring Bot, Non-blocking Java, etc. )
  • Hands on experience with JBehave, Cucumber, TestNG, Extent Reports
  • Strong design, development and performance tuning skills on at least two or more databases such as Oracle, SQL Server, NOSQL and NewSQL (e.g. PostgresQL, Cassandra, Mongo DB, Cosmos DB, MySQL etc.)
  • Experience on enterprise architecture patterns and a couple of past examples of architecting high availability, scale and performance applications 
  • Strong experience with code review and evaluate the architecture as well as design towards a set of business and technology goals
  • Experience with SonarQube code coverage and code quality
  • Experience with Cypress JavaScript automation
  • Experience on command prompt tools like Shell Script, UNIX
  • Hands on experience on Cloud stacks (AWS preferred)
  • Hands on experience with standalone applications automation using UFT, LeanFT and VB Script
  • Knowledge of principles on code quality, distributed applications, TDD & test automation, self-monitoring applications, refactoring and technical debt
Read more
Hanatech Solutions Pvt Ltd
Ashritha Gowda
Posted by Ashritha Gowda
Bengaluru (Bangalore)
1 - 3 yrs
₹2L - ₹5L / yr
skill iconPHP
Job Description
  • Closely work with Seniors
  • Analyse and Implement the code.
  • Perform Unit Testing
  • Work in an Agile Environment
  • Contributing in all Agile Ceremonies.

Requirements

1.  Should have strong logical Skills
2.  Should have experience in any of the frameworks Symfony, Laravel, Zendframework
3.  Should have good hands on Database Mysql, Mongodb, Redis.
4.  Proficient Understanding of Code Versioning tools, such as Git.
4.  Quick Learner
5.  Good Communication Skills
 

Benefits

1.  Experience in Syfmony Framework
2.  Experience or Exposure to AWS
3.  Knowledge or Experience in Microservices.
Read more
Quantela
at Quantela
3 recruiters
Leena Choudhary
Posted by Leena Choudhary
Hyderabad
7 - 15 yrs
₹15L - ₹30L / yr
skill iconAngular (2+)
Angular
skill iconNodeJS (Node.js)
skill iconJavascript
Jasmine (Javascript Testing Framework)
+1 more

Hyderabad/Remote

At Quantela, we’re revolutionizing the way cities are operated and managed. We are making autonomous cities a reality, where citizens will lead a better quality of life by experiencing the power of real time connected urban infrastructure. We are an Artificial Intelligence based software company and a leader in the global Smart Cities and Communities market. We are focused on the intelligence behind every city – our platform optimizes urban infrastructure through data-driven recommendations and automation of standard operating procedures.

 

Our customers include cities, communities, ports, airports, universities, roads, utilities, campuses, etc. Many industry-leading technology companies, urban operators, and system integrators utilize our platform to deliver tangible outcomes to their customers.

About the role

Quantela is seeking UI Architect who is proficient in design and development of web based front end applications for enterprises.

Qualifications:

  • Should have sound understanding of Object-Oriented JavaScript & Typescript concepts and Debugging skills.
  • Should have strong Implementation & architectural design skill of BOTH client-side and Server-side NodeJS/JavaScript (and related frameworks) based application
  • Should build reusable code and libraries for future use
  • Should have working experience on Angular (Preferably at least 3+ year experience in Angular 5 and above versions), HTML5, CSS3.
  • Should be able to recommend appropriate UI frameworks and controls, design and develop web applications based upon a set of requirements
  • Responsible for setting coding standards using best practices/principles and ensuring its adherence
  • Good understanding of UI best practices, RESTful services, Accessibility WCAG 2.0, etc.
  • Should be able to understand security models like OWASP standards
  • The selected candidate should be an evangelist, self-driven, visionary leader and mentor
  • Must have excellent written and verbal communication skill and a positive attitude
  • Should preferably have product development experience.

Ideal Candidate should have:

  • Extensive knowledge of Object-Oriented JavaScript, TypeScript, HTML5, CSS3
  • Extensive knowledge in Angular
  • Hands on knowledge on ng-cli, ngrx, rxJS and schematics
  • Hands-on experience in using template engines like Mustache / Handlebars/Blaze etc
  • Proficiency in Clarity CSS, SASS and CSS pre-processors (SASS, LESS etc)
  • Extensive knowledge in implementing responsive cross-browser user experiences
  • Extensive knowledge in Ajax, and consuming RESTful web services
  • Extensive knowledge in ES6
  • Unit testing frameworks like Jasmine/Chai/Mocha/Karma
  • Performance evaluation using Chrome dev tools etc, W3C standards
  • Understanding of complete Technology Stack of application (Integrations with downstream Applications/Services, Deployment, Cloud Infrastructure & Services, CI/CD pipeline)
  • Knowledge in design patterns on UI
  • Good to have knowledge on Monorepo concept
  • Knowledge or Should have worked on enterprise class applications
  • Should have worked in Agile environment

 

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos