Cutshort logo
Future Group logo
Assistant Manager - Customer Contact Centre
Assistant Manager - Customer Contact Centre
Future Group's logo

Assistant Manager - Customer Contact Centre

Kitty Basumatary's profile picture
Posted by Kitty Basumatary
5 - 8 yrs
₹6L - ₹10L / yr
Ahmedabad
Skills
Presentation Skills
MS-Excel
Microsoft Excel
MS-PowerPoint
Microsoft PowerPoint
Business Process Outsourcing (BPO)
Operations
Electronic commerce
Team leadership
Customer Support
Customer Service
Stakeholder management
Process improvement
Records Management

Required qualifications and experience:

  • Graduate in any specialization
  • Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
  • Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
  • Good presentation and MS Excel skills
  • Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

 

Roles and responsibilities:

  • Perform quantitative assessment and continuous process improvement to drive business and efficiency.
  • Manage the roster and deliver on the service levels as per the agreement.
  • Raise alerts on downtimes or fluctuations.
  • Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
  • Analyse various process gaps and raise request for new SOPs to close loop.
  • Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
  • Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
  • Internal and external stakeholder management.
  • Coordinate Application ID management and maintain records.
  • Improve operational deliverables of the aligned LOBs of the outsourced partner.
  • Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
  • Work on better tagging of customer voice and better ways of process flows.
  • Device proactive programs to reduce calls.
  • Devise cross-functional and up-skilling training plans for current teams.
  • Manage Transactional Training and Development of the trainers.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Future Group

Founded :
2013
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

Rewrite Rules, Retain Values – this simple idea has been at the core of our business since the inception of Future Group. Today, a wide portfolio of brands in food, FMCG and fashion, complement the country’s pioneering modern retail networks. More than 600 million customer visits are recorded across the 2,000 Future Group retail stores, covering over 24 million square feet of space in over 400 cities and towns. Millions more interact with group’s brands and businesses through ecommerce sites, social media and mobile apps like FuturePay and EasyDay Club. In fashion, our manufacturing facilities produce garments designed and sourced by a talented team of trend-spotters, designers and merchandizers. Brands like Lee Cooper, John Miller, CoverStory, Indigo Nation, Scullers, Knighthood, DJ&C, Bare, UMM, and Ancestry are some of our key brands. The flagship retail brand Big Bazaar is ranked among the most valuable Indian brands (Interbrand), and among the most trusted brands (Nielsen). Leading department store network, Central, smart prices retailer, Brand Factory, and popular fashion destination FBB are also a part of the group, along with a growing chain of small neighbourhood stores, EasyDay and Heritage Fresh, and convenience stores WH Smith and 7-Eleven.
Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Komal Verma
Profile picture
Kitty Basumatary
Profile picture
Siddhi Desai

Company social profiles

linkedintwitterfacebook

Similar jobs

MNC
Navi Mumbai, Mumbai
1 - 7 yrs
₹2L - ₹3L / yr
gst
Tally
tds
Accounts payable
accounts
+4 more

Job Title : Account Executive


Location : Sanpada ( Navi Mumbai)


Job Type: Full-time


Experience : 1 to 3 Years

immediate joiner preferred


Requirements:

1.Working knowledge of Tally.

2.Basic accounting Entries

3.Accounts payable

4.Basic knowledge of GST.

5.Basic knowledge of TDS.


Schedule:

  • Day shift
  • Fixed shift
Read more
geniSIGHTS Pvt Ltd
Chennai
2 - 3 yrs
₹4L - ₹6L / yr
Angular 2+
skill iconReact.js
TypeScript
skill iconJavascript
skill iconHTML/CSS
+5 more

A very challenging role with opportunities to work on new technologies and application. Only those who challenge themselves and ever willing to learn

Key Responsibilities:

  • Must be proficient in Angular V18 and have working knowledge of React.js.
  • Candidate should have good exposure in developing modern web applications.
  • Strong proficiency in JavaScript / TypeScript, HTML5, CSS3, and Angular Material.
  • Good knowledge of integrating external REST APIs for application integration.
  • Good understanding of AJAX, JavaScript DOM manipulation, and Responsive Design.
  • Proven debugging and troubleshooting skills.
  • Designing and developing user interfaces using Angular and React best practices.
  • Experience with Git version control.
  • Extensive experience with Angular framework, its best practices, and commonly used modules.
  • Ability to maintain clean, scalable, and consistent project dependencies.
  • Build reusable, testable, and efficient code.
  • Work on bug fixes and improve application performance.
  • Optimize applications for maximum speed and scalability.
  • Exposure to rapid AI development and prototyping tools such as Replit, Lovable, or similar AI-assisted development platforms.

Key Skills

  • Angular
  • React.js
  • JavaScript / TypeScript
  • HTML5
  • CSS3
  • Angular Material
  • REST API Integration
  • Git
  • AI Prototyping Tools (Replit, Lovable, etc.)


Read more
KreditVenture
KreditVenture
Agency job
via Pluginlive by Harsha Saggi
chembur, Mumbai
3 - 9 yrs
₹7.5L - ₹8.5L / yr
JIRA
JIRA Agile
HP ALM
Selenium
SQL
+1 more

Job Title: Sr. / Quality Assurance Engineer – LOS/LMS

Location: Mumbai (Chembur)

Company: KreditVenture

CTC: Up to ₹8.5 LPA

Working Mode: Full-Time

Experience Required: 3–5 Years

Preference: Immediate Joiners or Candidates Serving Notice

Company Overview:

KreditVenture is a growing financial technology company focused on delivering innovative lending solutions. The organization develops and manages digital platforms for Loan Origination (LOS) and Loan Management Systems (LMS), targeting products such as Loan Against Property (LAP) and Commercial Vehicle Loans.

Job Summary:

We are looking for a Quality Assurance Engineer with experience in Loan Origination Systems (LOS) and Loan Management Systems (LMS) to test and ensure high-quality software delivery across the lending lifecycle. The ideal candidate will have hands-on experience in functional testing, especially in financial services or lending platforms, and will ensure systems comply with regulatory standards and business needs.

Key Responsibilities:

Functional Testing

  • Design and execute test cases for LOS and LMS functionalities
  • Perform end-to-end testing of loan lifecycle: application → underwriting → disbursement → servicing → closure
  • Validate calculations for interest rates, EMIs, fees, and schedules

Test Case Development & Execution

  • Develop test scripts/scenarios for LAP and CV loans
  • Execute and maintain manual and regression tests

Defect Tracking

  • Log, track, and retest bugs using tools like JIRA or Bugzilla
  • Collaborate with developers to ensure resolution and closure of defects

Stakeholder Collaboration

  • Work with Business Analysts, Developers, and Product Managers
  • Participate in sprint planning and requirement reviews

Compliance Testing

  • Ensure system compliance with financial regulations, disclosures, and reporting standards

Reporting & Documentation

  • Prepare test reports, defect logs, test coverage, and documentation for knowledge sharing

UAT Support

  • Assist in User Acceptance Testing (UAT) and help validate business readiness

Required Skills & Qualifications:

Education:

  • Bachelor’s degree in Computer Science, Information Technology, Finance, or equivalent

Experience:

  • 3–5 years of experience in functional testing, especially in lending/loan systems
  • Strong knowledge of Loan Against Property (LAP) and Commercial Vehicle Loans

Technical Skills:

  • Hands-on experience with testing tools: JIRA, TestRail, Selenium, HP ALM, QTest
  • Working knowledge of SQL for database validation
  • Understanding of LOS/LMS architecture and APIs

Testing Methodologies:

  • Strong experience with Functional, Regression, Integration, and UAT Testing
  • Familiarity with Agile/Scrum and SDLC best practices

Soft Skills:

  • Strong attention to detail, communication, and time management
  • Collaborative team player with problem-solving mindset

Preferred Certifications (Optional):

  • ISTQB or equivalent testing certifications
  • Certifications in finance, banking, or loan platforms are a plus

Why Join KreditVenture?

  • Join a mission-driven company focused on financial inclusion and innovation
  • Work on cutting-edge digital lending platforms with real-world impact
  • Career growth and professional development opportunities


Read more
Java R&D Pvt Ltd
at Java R&D Pvt Ltd
2 candid answers
Aditi Jain
Posted by Aditi Jain
Bhopal
0 - 2 yrs
₹1L - ₹3L / yr
Recruitment/Talent Acquisition
interview coordination
Appointment scheduling

Java R&D Pvt. Ltd. is a Software Development & IT Consulting Company headquartered at VA, USA. We are a leading software development & consulting company providing hi-tech information technology solutions and manpower staffing. Our clients range from Fortune 500 companies to State, Federal, small and medium sized businesses. 


Job Title - Technical Interview Coordinator

Location – Bhopal (WFO)

Working Days- 5 (Monday- Friday)

Shift Timings - 12:00pm to 9:00pm IST



Roles and Responsibilities:

  • Schedule and coordinate all stages of the technical interview process (phone screens, coding challenges, panel interviews, final rounds, etc.).
  • Serve as the main point of contact for candidates throughout the interview process.
  • Collaborate with recruiters and hiring managers to understand role requirements and interviewer availability.
  • Manage interview logistics, including calendar invites, video conference links, onsite coordination.
  • Maintain candidate data and interview status in ATS (Applicant Tracking System).
  • Troubleshoot any last-minute changes or technical issues during interviews.
  • Monitor and follow up on interview feedback, ensuring timely responses and next steps.
  • Support continuous improvement of interview operations through data tracking and process optimization.


Read more
visdum Tech Private Limited
saumya choudhary
Posted by saumya choudhary
Noida
1 - 2 yrs
₹2L - ₹6L / yr
skill iconReact.js
skill iconJavascript
skill iconRedux/Flux
skill iconHTML/CSS

About Visdum

Visdum is the world’s leading SaaS Solution for Sales Compensation Management.

Founded in 2020 by ex-Oracle Executives who have 50+ years of experience in the IT

industry, we’re an early-stage SaaS startup with a mission to democratize sales

commissions.


Visdum helps Finance, Revenue Operations, and Sales teams manage and optimize sales

incentive compensation process, giving real-time visibility to payouts and a decrease in

calculation errors. Visdum helps SaaS teams around the world save hundreds of hours by

automating commissions and drive higher sales revenue with a motivated sales team.


Our Impact So Far

13+ Countries Served

$50M+ Commissions Processed

We achieved all of this with a nimble team of 15

Job Role: Content Marketer

Location: Noida, India OR Remote


The Opportunity

We are seeking a highly skilled React.js Developer with 2-3 years of experience to join our dynamic

team. The ideal candidate will be responsible for developing high-quality web applications using

React.js and will be able to work collaboratively with other developers, designers, and project

managers.


Responsibilities

● Develop high-quality, responsive web applications using React.js

● Collaborate with cross functional teams to define, design, and ship new

features

● Write clean, maintainable, and efficient code

● Ensure the technical feasibility of UI/UX designs

● Optimize web applications for maximum speed and scalability

● Implement automated testing and deployment processes

● Participate in code reviews and provide constructive feedback to other

developers

● Stay up-to-date with emerging trends and technologies in front-end

development


Requirements

● 2-3 years of experience in React.js development

● Thorough understanding of React.js and its core principles

● Strong proficiency in JavaScript, HTML, CSS and related web technologies

● Understanding of RESTful API design and implementation

● Familiarity with version control systems (Git, SVN, etc.)

● Strong problem solving skills and attention to detail

● Excellent communication and collaboration skills

● Experience with popular React.js workflows (such as Flux or Redux)

● Familiarity with code versioning tools.(such as git)

● Experience with modern build pipelines e.g., Webpack

Read more
Bengaluru (Bangalore)
0 - 3 yrs
₹1.5L - ₹2.4L / yr
Communication Skills
Positive attitude
Business Analysis

 

Any grads with MBA. Fresher's are welcome to apply. Candidates should have good communication and negotiation skills. Interested Candidates share with me their updated resume.


Role:            Business Development Executive(Sales)

Industry Type:     IT Services & Consulting

Department:       Sales & Business Development

Employment Type:   Full Time, Permanent

Role Category:     B2C Sales

Salary:           Best in the industry


Education:-

UG: Any Graduate

PG: MBA/PGDM in Marketing

Read more
Software Company
Software Company
Agency job
via GetWork by Tanya Dutta
Remote only
2 - 5 yrs
₹10L - ₹15L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
skill iconMongoDB
+1 more
  • Proven 4+ years of experience in MEAN or MERN stack frameworks
  • In-depth knowledge of NodeJS, React Js Express.JS along with the
  • JavaScript Development frameworks on both client and server-side
  • Skilled in Web App development (React + Redux) with Frameworks like Bootstrap / Material
  • Deep understanding of HTML DOM objects, CSS & JavaScript events, and experience in various build tools like NPM / Webpack.
  • Proficiency with both consuming, designing, and integrating APIs (RESTful and SOAP) using redux/thunk
  • Designing database for a scalable and secure system using NoSQL (MongoDB) or RDBMS (MySQL or PostgreSQL)
  • Thorough understanding and relatable experience of Git, repository management, and related workflows.
  • Excellent communication and customer interfacing skills
  • Should have problem-solving, prioritizing tasks, multitasking abilities
  • Experience with CI/CD, DevOps practices
Read more
Bengaluru (Bangalore), Coimbatore
3 - 8 yrs
₹10L - ₹15L / yr
Embedded C
RTOS
Microprocessor
Matlab
RTC

Experience in programming Embedded C applications.

• Strong development experience in embedded C and RTOS

• Strong debugging skills

• Embedded development tools and methodologies

• Version Control Systems – Clear Case / RTC /GIT

Should have detailed knowledge on microcontrollers / microprocessors

Should have detailed knowledge on Battery Electric Vehicle Powertrain (BEV), Fuel Cell and H2-Motor

Should have detailed knowledge in powertrain function development for BEV, Fuel Cell and H2-Motor 

Strong development experience in MATLAB for powertrain function development

Strong development experience in CAN / LIN /Flexray / UDS / KWP, SPI communication protocols

Knowledge in tools like CANalyser / CANoe, CANDiva, CANstress, CANDELA studio, Lauterbach

Experience in scripting languages like Shell / Perl / CAPL / Make etc.,

Experience in using tools like Logiscope / Function Generator / Oscilloscope, etc

Experience in configuration management & defect tracking tools

Automotive domain and powertrain systems knowledge a plus

Ability to work as part of a dedicated project team and independently

Strong communication and interpersonal skills.

Must be a self-starter.

Read more
Major League Cricket
at Major League Cricket
1 recruiter
Leeladharan MP
Posted by Leeladharan MP
Bengaluru (Bangalore)
4 - 8 yrs
₹6L - ₹10L / yr
Test scripts
Software Testing (QA)
Manual testing
Test Automation (QA)
Test cases
+4 more
Job Profile
  • We are looking for a versatile, highly professional, disruptive, and focused individual who pays attention to detail and has an eye for quality delivery. The individual must have team collaboration skills and be an active listener and communicator; someone who'd come not just with problems but suggestive solutions.

Candidate Profile
  •  Bachelors / Masters in Computer Science
  •  Excellent communication and presentation skills
  •  The candidate should also have knowledge of the industry and ability to work under pressure
  •  An indefatigable person with high self-esteem and perspicacious nature is that kind of person
  •  who will thrive in this role


Required Skills

  • Must have worked in an environment where they know when to perform what kind of testing; say smoke, regression, integration, sanity
  • Must have test plan, strategy, cases development experience.
  • Knowledge on Android/iOS app testing (usage of Debugging tools relevant is added bonus)
  • Must know to prioritize work items based on the business need
  • Knows how to handle tough timelines situations and not compromise quality.
  • Must have experience in product management methodology such as agilenon-process oriented environment
  • Should have experience in any of the ALM tools such as TFS JIRA or even be open to build application reporting structure in excel.
  • Analyzing the requirements from clients
  • Analyzing and executing Test Cases
  • Run Re-Tests and Regression Tests.
  • Develop & Run Release Tests
Read more
SoCoMo Technologies
at SoCoMo Technologies
2 recruiters
Vicky Jindal
Posted by Vicky Jindal
Chandigarh
3 - 7 yrs
₹6L - ₹14L / yr
skill iconJava
Data Structures
Algorithms
skill iconNodeJS (Node.js)
MEAN stack
NodeJS developer writes code that is proud of and can hit the ground running, fast Javascript to a high standard, in a timely and scalable way that improves the code-base of competent products in meaningful ways. He will be a part of a creative team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching. JOB RESPONSIBILITIES 1. Developer will be expected to code, update, debug and optimize SQL 2. Planning and execution of website / web & mobile application projects. 3. DB Design and Development. 4. Developing and Designing in Node.js, HTML5,CSS3, MySQL. 5. Developer will review requirements and design documents to produce estimates and task lists based on those requirements. 6. Applying SDLC principles when working with or leading a team of developers. 7. Needs to create mobile and web applications 8. Responsible for the creation and implementation of a wide variety of mobile and Web-based products using Node.js, JavaScript, MySQL and AJAX. 9. Troubleshoot, test and maintain the core product software and databases to ensure strong optimization and functionality
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos