Cutshort logo
Future Group logo
Assistant Manager - Customer Contact Centre
Assistant Manager - Customer Contact Centre
Future Group's logo

Assistant Manager - Customer Contact Centre

Kitty Basumatary's profile picture
Posted by Kitty Basumatary
5 - 8 yrs
₹6L - ₹10L / yr
Ahmedabad
Skills
Presentation Skills
MS-Excel
Microsoft Excel
MS-PowerPoint
Microsoft PowerPoint
Business Process Outsourcing (BPO)
Operations
Electronic commerce
Team leadership
Customer Support
Customer Service
Stakeholder management
Process improvement
Records Management

Required qualifications and experience:

  • Graduate in any specialization
  • Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
  • Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
  • Good presentation and MS Excel skills
  • Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

 

Roles and responsibilities:

  • Perform quantitative assessment and continuous process improvement to drive business and efficiency.
  • Manage the roster and deliver on the service levels as per the agreement.
  • Raise alerts on downtimes or fluctuations.
  • Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
  • Analyse various process gaps and raise request for new SOPs to close loop.
  • Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
  • Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
  • Internal and external stakeholder management.
  • Coordinate Application ID management and maintain records.
  • Improve operational deliverables of the aligned LOBs of the outsourced partner.
  • Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
  • Work on better tagging of customer voice and better ways of process flows.
  • Device proactive programs to reduce calls.
  • Devise cross-functional and up-skilling training plans for current teams.
  • Manage Transactional Training and Development of the trainers.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Future Group

Founded :
2013
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

Rewrite Rules, Retain Values – this simple idea has been at the core of our business since the inception of Future Group. Today, a wide portfolio of brands in food, FMCG and fashion, complement the country’s pioneering modern retail networks. More than 600 million customer visits are recorded across the 2,000 Future Group retail stores, covering over 24 million square feet of space in over 400 cities and towns. Millions more interact with group’s brands and businesses through ecommerce sites, social media and mobile apps like FuturePay and EasyDay Club. In fashion, our manufacturing facilities produce garments designed and sourced by a talented team of trend-spotters, designers and merchandizers. Brands like Lee Cooper, John Miller, CoverStory, Indigo Nation, Scullers, Knighthood, DJ&C, Bare, UMM, and Ancestry are some of our key brands. The flagship retail brand Big Bazaar is ranked among the most valuable Indian brands (Interbrand), and among the most trusted brands (Nielsen). Leading department store network, Central, smart prices retailer, Brand Factory, and popular fashion destination FBB are also a part of the group, along with a growing chain of small neighbourhood stores, EasyDay and Heritage Fresh, and convenience stores WH Smith and 7-Eleven.
Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Komal Verma
Profile picture
Kitty Basumatary
Profile picture
Siddhi Desai

Company social profiles

linkedintwitterfacebook

Similar jobs

HaystackAnalytics
Careers Hr
Posted by Careers Hr
Mumbai, Navi Mumbai
2 - 3 yrs
₹7L - ₹13L / yr
skill iconDocker
skill iconKubernetes
DevOps
skill iconAmazon Web Services (AWS)
Windows Azure
+4 more

Job Description


Position - SRE developer / DevOps Engineer

Location - Mumbai

Experience- 3- 10 years


 

About HaystackAnalytics:

HaystackAnalytics is a company working in deep technology of genomics, computing and data science for creating the first of its kind clinical reporting engine in Healthcare. We are a new but well funded company with a tremendous amount of pedigree in the team (IIT Founders, IIT & IIM core team). Some of the technologies we have created are a global first in infectious disease and chronic diagnostics. As a product company creating a huge amount of IP, our Technology and R&D team are our crown jewels. With early success of our products in India, we are now expanding to take our products to international shores. 


Inviting Passionate Engineers to join a new age enterprise:  

At HaystackAnalytics, we rely on our dynamic team of engineers to solve the many challenges and puzzles that come with our rapidly evolving stack that deals with Healthcare and Genomics.

We’re looking for full stack engineers who are passionate problem solvers, ready to work with new technologies and architectures in a forward-thinking organization that’s always pushing boundaries. Here, you will take complete, end-to-end ownership of projects across the entire stack. 

Our ideal candidate has experience building enterprise products and has understanding and experience of working with new age front end technologies, web frameworks, APIs, databases, distributed computing,back end languages, caching, security, message based architectures et al.

You’ll be joining a small team working at the forefront of new technology, solving the challenges that impact both the front end and back end architecture, and ultimately, delivering amazing global user experiences.



Objectives of this Role:

  • Work across the full stack, building highly scalable distributed solutions that enable positive user experiences and measurable business growth
  • Ideate and develop new product features in collaboration with domain experts in healthcare and genomics 
  • Develop state of the art enterprise standard front-end and backend services
  • Develop cloud platform services based on container orchestration platform 
  • Continuously embrace automation for repetitive tasks
  • Ensure application performance, uptime, and scale, maintaining high standards of code quality by using clean coding principles and solid design patterns 
  • Build robust tech modules that are Unit Testable, Automating recurring tasks and processes  
  • Engage effectively with team members and collaborate to upskill and unblock each other

Frontend Skills 

  • HTML 5  
  • CSS framework ( LESS/ SASS ) 
  • Es6 / Typescript 
  • Electron app / TAURI
  • Component library ( Webcomponents / radix / material ) 
  • CSS ( tailwind) 
  • State management --> Redux / Zustand / Recoil 
  • Build tools - > (webpack/vite/Parcel/turborepo)
  • Frameworks -- > Next JS / 
  • Design patterns 
  • Test Automation Frameworks (cypress playwright etc )
  • Functional Programming concepts  
  • Scripting ( bash , python )


Backend Skills 

  1. Node / Deno / bun - Express / NEST JS 
  2. Language : Typescript / Python / Rust / 
  3. REST / GRAPHQL 
  4. SOLID Design Principles
  5. Storage (mongodb/ Object Storage / postgres ) 
  6. Caching ( Redis / In memory Data grid )
  7. Pub sub (KAFKA / SQS / SNS / Event bridge / RabbitMQ) 
  8. Container Technology ( Docker / Kubernetes )  
  9. Cloud ( azure , aws , openshift ) 
  10. GITOPS 
  11. Automation ( terraform , Serverless ) 

Other Skills 

  • Innovation and thought leadership
  • UI - UX design skills  
  • Interest in learning new tools, languages, workflows, and philosophies to grow
  • Communication 
Read more
JNJ Technologies  Services
Remote only
1 - 5 yrs
₹2L - ₹3L / yr
Human Resources (HR)
Communication Skills
Negotiation

Job Title: HR Recruiter

Company: JNJ Technologies & Services LLP

Location: Work from Home


Job Description:


We're looking for a motivated HR Recruiter to help us expand our sales team by hiring Sales Executives focused on selling annual car and bike subscription products. As our platform grows, we need a steady influx of skilled sales personnel. This role will also involve recruiting for BDA, TL, and BDM profiles.


Key Details:


Experience: Open to all levels

Qualifications: B.Com, BBA, MBA in HR

Working Days: 6 days/week (Sundays off)

Shift: 10:00 am - 7:00 pm

Language Requirement: Proficiency in English

Laptop/Wi-Fi: Candidates should have their own laptop.


Compensation:

Training: 7 days unpaid

Salary: Per successful hire, earn ₹1000-₹3000, depending on the designation.


Compensation:

Initial 2 Months: Performance-based period; no fixed salary. You'll earn ₹1000 - ₹3000 per candidate successful hire, depending on the designation.

After the performance period, additional compensation may be reviewed based on performance and hiring success.

Read more
Remote, Chennai
3 - 5 yrs
₹3L - ₹5L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+4 more

Roles and Responsibilities:

  • Developing new user-facing features using React.js
  • Developing and implementing highly responsive user interface components using react concepts.
  • Writing application interface codes using JavaScript following react.js workflows.
  • Experience with RESTful APIs
  • Troubleshooting interface software and debugging application codes.
  • Create database schemas that represent and support business processes.
  • Implement automated testing platforms and unit tests.
  • Optimize application for performance and speed.
  • Implementation of security and data protection.
  • Provide technical support to users.


Skills:


  • At least 5 years of experience as a Java Developer or similar role
  • Strong expertise in Java programming language and working Knowledge on Back-end technologies such as Spring/Spring Boot.
  • In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
  • Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
  • Experience with user interface design.
  • Familiarity with database technology such as MySQL, MongoDB.
  • Good knowledge of Unit Testing.
  • Experience with at least one of the Cloud Services such as AWS, GCP, Azure are plus.
  • Familiarity with SCRUM methodologies
  • Strong organizational and project management skills.
  • Excellent verbal communication skills.
  • Analytical and logical skills
  • Good problem-solving skills.


Qualification:

  • 3-4 years of experience working as a ReactJS Developer or in a similar role.

What we offer:

  • Flexible working hours
  • Up to 12 Lakh insurance
  • Work-life balance


Read more
IndianMoney.com
Ranjith kumar
Posted by Ranjith kumar
Bengaluru (Bangalore)
0 - 1 yrs
₹2L - ₹3L / yr
Sales
Communication Skills
Telesales
We are looking to hire an experienced, customer-oriented telesales executive to utilize inbound and outbound telephone calls to achieve sales targets. The telesales executive’s responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.
Read more
Chennai, Bengaluru (Bangalore), Pune, Hyderabad
4 - 10 yrs
₹10L - ₹15L / yr
Spark
Hadoop
Big Data
Data engineering
PySpark
Position Overview:
Come work as a Senior - Big Data Engineer at a growing company that offers great benefits with opportunities to advance and learn alongside accomplished leaders. Innova Solutions is a global information technology company combining a global reach with a local touch. Headquartered in Santa Clara, California, Innova employs 17000 technology professionals worldwide, with field offices in New York, Chennai, Bangalore, Hyderabad, Pune, and Taipei. From Cloud Transformation to Data Services to Managed IT Operations, Innova provides a broad array of proven, tested, cost-effective and enterprise-scale technologies and services that leverage the latest technology and delivery models to deliver high value in the cloud, in the data center, and across complex interconnected environments. What you will be doing?

We are looking for a Spark developer who knows how to fully exploit the potential of our Spark cluster. You will clean, transform, and analyze vast amounts of raw data from various systems using Spark to provide ready-to-use data to our feature developers and business analysts. This involves both ad-hoc requests as well as data pipelines that are embedded in our production

Requirements:

The candidate should be well-versed in the Scala programming language Should have experience in Spark Architecture and Spark Internals Exp in AWS is preferable Should have experience in the full life cycle of at least one big data application
 
Interested candidates, share your updated profile
 
Current CTC
Expected CTC
Notice Period or LWD
Present & Preferred Location
Read more
Jelly Card
at Jelly Card
3 recruiters
Akshay Galande
Posted by Akshay Galande
Bengaluru (Bangalore)
0 - 0.6 yrs
₹15000 - ₹20000 / mo
skill iconNodeJS (Node.js)
skill iconPHP
skill iconFlutter
skill iconAmazon Web Services (AWS)
skill iconJavascript

About the Company-

We want retailers/brands/merchants to pay their customers instead of paying social media giants for marketing. Our mission is to bring financial and marketing power back to retailers and shoppers by reducing and rerouting the humongous marketing spends back into the customer's pocket.

About the Internship:

selected intern's day-to-day responsibilities include:

1. Develop server-side/client-side applications.

2. Basic knowledge of Data structures.

3. Test and document the developed code.
4. Must have basic knowledge of any one of the following technologies -

     PHP, Javascript, Golang, Dart.

 

Note - Only those candidates can apply who:

1. are available for full-time (in-office) internship

2. can start the internship between 1st Aug'22 and 15th Aug'22

Read more
Casey Foods Opc Pvt Ltd
at Casey Foods Opc Pvt Ltd
14 recruiters
Itishree Biswal
Posted by Itishree Biswal
Koraput, Sundargarh
2 - 4 yrs
₹1.8L - ₹3.6L / yr
Sales
Business Development
Job Summary:
The District Sales Manager will oversee sales activities within a defined territory and manage sales
representatives and distributors.
Responsibilities:
 Trains sales representatives and distributors in assigned territory.
 Organizes sales schedules of assigned staff.
 To act like a bridge between the company and distributor with providing stock reports and
product inventories.
 Conducts performance evaluations that are timely and constructive.
 Handles disciplinary action against employees as needed and in accordance with company
policy.
 Mostly to coordinate with Sales executives from his assigned district.
 Sales the company’s products in an assigned territory.
 Monitors existing accounts and regularly communicates with primary contacts for the account.
 Works to establish new accounts in the territory.
 Works toward increasing sales growth in the territory at an established rate determined by
Company.
 To provide map coordinates and beat plans.
 Performs other related duties as assigned.

Required Skills/Abilities:
 Ability to build and maintain business relationships with clients.
 Excellent verbal and written communication skills.
 Excellent management and leadership skills.
 Excellent time management skills.
 Ability to multitask and complete work while traveling.
 Thorough knowledge of territory, market, and clients.
 Excellent problem-solving skills.
 Proficient in Microsoft Office Suite or related software.
 Organized with attention to detail.

Education and Experience:
 Bachelor’s degree in any domain.
 3-4 years of core field sales/ marketing experience required.
CTC- 16 - 25k p.m.
Location: SUNDERGARH, KORAPUT
Read more
Aryston Web Solution
at Aryston Web Solution
2 recruiters
raheel ahmed
Posted by raheel ahmed
Kolkata
1 - 2 yrs
₹1.2L - ₹2L / yr
Web
web consultant
B2B Marketing
bpo
Sales
+3 more
Looking for smart tele caller for Website Sales Job
Website sales for US/ UK/ Canada/ Europe based businesses
Night shift 8pm - 5 am
Morning Shift 10am - 7pm
Huge incentive on achieving targetInternational B2B sales
Experience-0.6 to 1 yrs prior experience in webste process or any international voice process experience.
Read more
Future Group
at Future Group
3 recruiters
Kitty Basumatary
Posted by Kitty Basumatary
Ahmedabad
3 - 8 yrs
₹4L - ₹15L / yr
SAP ABAP
SAP
HANA
SAP HANA
ABAP
+10 more
Required experience and technical skills:
  • In-depth knowledge of SAP system, ABAP language and HANA platform.
  • Experience in using/ working with ABAP, OO ABAP, Reports, BAPI, BADI, User Exits, ALV Reports, Module Pool, BDC, Smart Forms, Adobe Forms, ALE/IDOC, RFCs, HANA - CDS view, Attribute Views, Procedure, AMDP and ADBC experience, HANA Native Views Attribute View, Analytic Views, Modelling and Procedures and HANA XS and Search experience.
Responsibilities:
  • Work on development, enhancements/ changes and implementation of SAP-ABAP projects.
  • Provide high quality support throughout the project.
  • Conduct defect analysis and perform necessary fixes and enhancements.
  • Collaborate with functional owners, architects and other personnel to develop systems to meet the requirements.
  • Create technical specification and estimations for assigned project.
  • Work in compliance with the programming and documentation standards.
  • Assist in unit testing of ABAP programs.
  • Ensure project completion within the allotted timelines and budget.
  • Troubleshoot production problems in a timely manner.
  • Maintain and update existing program codes as needed.
Read more
Skandhanshi Infra Projects
Nagraj Kumar
Posted by Nagraj Kumar
Bengaluru (Bangalore)
2 - 8 yrs
₹6L - ₹25L / yr
skill iconScala
Apache Spark
Big Data
PreferredSkills- • Should have minimum 3 years of experience in Software development • Strong experience in spark Scala development • Person should have strong experience in AWS cloud platform services • Should have good knowledge and exposure in Amazon EMR, EC2 • Should be good in over databases like dynamodb, snowflake
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos