Cutshort logo
Future Group logo
Assistant Manager - Customer Contact Centre
Assistant Manager - Customer Contact Centre
Future Group's logo

Assistant Manager - Customer Contact Centre

Kitty Basumatary's profile picture
Posted by Kitty Basumatary
5 - 8 yrs
₹6L - ₹10L / yr
Ahmedabad
Skills
Presentation Skills
MS-Excel
Microsoft Excel
MS-PowerPoint
Microsoft PowerPoint
Business Process Outsourcing (BPO)
Operations
Electronic commerce
Team leadership
Customer Support
Customer Service
Stakeholder management
Process improvement
Records Management

Required qualifications and experience:

  • Graduate in any specialization
  • Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
  • Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
  • Good presentation and MS Excel skills
  • Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team

 

Roles and responsibilities:

  • Perform quantitative assessment and continuous process improvement to drive business and efficiency.
  • Manage the roster and deliver on the service levels as per the agreement.
  • Raise alerts on downtimes or fluctuations.
  • Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
  • Analyse various process gaps and raise request for new SOPs to close loop.
  • Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
  • Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
  • Internal and external stakeholder management.
  • Coordinate Application ID management and maintain records.
  • Improve operational deliverables of the aligned LOBs of the outsourced partner.
  • Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
  • Work on better tagging of customer voice and better ways of process flows.
  • Device proactive programs to reduce calls.
  • Devise cross-functional and up-skilling training plans for current teams.
  • Manage Transactional Training and Development of the trainers.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Future Group

Founded :
2013
Type :
Products & Services
Size :
100-1000
Stage :
Profitable

About

Rewrite Rules, Retain Values – this simple idea has been at the core of our business since the inception of Future Group. Today, a wide portfolio of brands in food, FMCG and fashion, complement the country’s pioneering modern retail networks. More than 600 million customer visits are recorded across the 2,000 Future Group retail stores, covering over 24 million square feet of space in over 400 cities and towns. Millions more interact with group’s brands and businesses through ecommerce sites, social media and mobile apps like FuturePay and EasyDay Club. In fashion, our manufacturing facilities produce garments designed and sourced by a talented team of trend-spotters, designers and merchandizers. Brands like Lee Cooper, John Miller, CoverStory, Indigo Nation, Scullers, Knighthood, DJ&C, Bare, UMM, and Ancestry are some of our key brands. The flagship retail brand Big Bazaar is ranked among the most valuable Indian brands (Interbrand), and among the most trusted brands (Nielsen). Leading department store network, Central, smart prices retailer, Brand Factory, and popular fashion destination FBB are also a part of the group, along with a growing chain of small neighbourhood stores, EasyDay and Heritage Fresh, and convenience stores WH Smith and 7-Eleven.
Read more

Photos

Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Komal Verma
Profile picture
Kitty Basumatary
Profile picture
Siddhi Desai

Company social profiles

linkedintwitterfacebook

Similar jobs

Bengaluru (Bangalore), Hyderabad, Chennai
4 - 8 yrs
₹8L - ₹12L / yr
Strong WordPress fullstack developer (frontend focused) Profile Mandatory (Experience 1):...
  • Strong WordPress fullstack developer (frontend focused) Profile
  • Mandatory (Experience 1): Must have 4+ YOE as a WordPress fullstack developement (80% Frontend, 20% backend)
  • Mandatory (Experience 2): Must have 3+ YOE as a WordPress frontend developement using HTML, CSS, Javascript
  • Mandatory (Experience 3): Must have 6 month+ experience in WordPress backend developement using php
  • Mandatory (Skills 1): Strong knowledge of version control (Git) and collaborative code workflows
  • Mandatory (Skills 2): Must have good communication skill

Preferred

  • Preferred (Skills 1): Good knowledge of front-end frameworks/libraries (React, Angular, or Vue.js)


Read more
Big Rattle Technologies
Sreelakshmi Nair (Big Rattle Technologies)
Posted by Sreelakshmi Nair (Big Rattle Technologies)
Mumbai
2 - 4 yrs
₹4L - ₹6.5L / yr
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
skill iconReact.js
skill iconJavascript
+6 more

We are looking for an experienced developer to join our team. You must have 2 to 4 years of work experience in PHP and should have delivered at least 4 projects.

 

Required Skills (more the better):

  • PHP, Laravel, MySQL/ MariaDB, HTML5, CSS3, JavaScript, AJAX/ Fetch, jQuery, Web services and APIs
  • MVC framework, Design Patterns, Authentication, Eloquent, Providers, Middleware, Supervisor, Cron Jobs, Postman etc.
  • Experience of entire software development lifecycle
  • Project delivery experience and has handled clients directly
  • Managed a team of at least 4 developers
  • Client Interaction and requirements management

 

Additional Skills:

  • Versioning tools such as Git, Bit Bucket, and concepts like branching
  • DevOps: Knowledge of operating systems, hosting and deployment on cloud platforms like Amazon Web Services, Google Cloud, Azure etc will be added advantage

 

Responsibilities will include:

  • Writing clean, well-designed code
  • Debugging code and fixing bugs
  • Ensuring code quality and security by following industry standards
  • Managing code repositories and deploying builds
  • Contributing to all phases of the development lifecycle
  • Participating in team meetings and client meetings/ calls
  • Learning new technologies

 

Why should I join Big Rattle?

Big Rattle Technologies specializes into development of Mobile and Web applications. Our clients include Fortune 5000 companies. Over the past 9 years, we have delivered multiple projects for clients from various industries like FMCG, Restaurants, Banking and Finance, Automobiles, Ecommerce, Television and Broadcast Agencies.

 

You will have an opportunity to get end-to-end exposure in software design and development of products, web applications and mobile applications. You will also have opportunities to participate in the decision-making process and take leadership roles as you grow in the organisation.

 

The company offers benefits like

  • Healthcare coverage (including Covid-19 vaccination reimbursement)
  • Technical certification fee reimbursements
  • Technical training fee reimbursements
  • 5-day work week
  • Flexible working hours
  • Hybrid working
Read more
Zazmic
Remote only
9 - 12 yrs
₹10L - ₹15L / yr
skill iconPython
Artificial Intelligence (AI)
skill iconMachine Learning (ML)
skill iconAmazon Web Services (AWS)
CI/CD
+5 more

Title: Senior Software Engineer – Python (Remote: Africa, India, Portugal)


Experience: 9 to 12 Years


INR : 40 LPA - 50 LPA


Location Requirement: Candidates must be based in Africa, India, or Portugal. Applicants outside these regions will not be considered.


Must-Have Qualifications:

  • 8+ years in software development with expertise in Python
  • kubernetes is important
  • Strong understanding of async frameworks (e.g., asyncio)
  • Experience with FastAPI, Flask, or Django for microservices
  • Proficiency with Docker and Kubernetes/AWS ECS
  • Familiarity with AWS, Azure, or GCP and IaC tools (CDK, Terraform)
  • Knowledge of SQL and NoSQL databases (PostgreSQL, Cassandra, DynamoDB)
  • Exposure to GenAI tools and LLM APIs (e.g., LangChain)
  • CI/CD and DevOps best practices
  • Strong communication and mentorship skills


Read more
Remote only
6 - 10 yrs
₹30L - ₹60L / yr
DevOps
Terraform
skill iconDocker
skill iconAmazon Web Services (AWS)
skill iconKubernetes
+1 more
ountries: India, Sri Lanka, Vietnam, Philipines, Malaysia, Indonesia
Multiplier enables companies to employ anyone, anywhere in a few clicks. Our
SaaS platform combines the multi-local complexities of hiring & paying employees
anywhere in the world, and automates everything. We are passionate about
creating a world where people can get a job they love, without having to leave the
people they love.
We are an early stage start up with a "Day one" attitude and we are building a
team that will make Multiplier the market leader in this space. Every day is an
exciting one at Multiplier right now because we are figuring out a real problem in
the market and building a first-of-its-kind product around it. We are looking for
smart and talented people who will add on to our collective energy and share the
same excitement in making Multiplier a big deal. We are headquartered in
Singapore, but our team is remote.
What will I be doing? 👩💻👨💻
Owning and managing our cloud infrastructure on AWS.
Working as part of product development from inception to launch, and own
deployment pipelines through to site reliability.
Ensuring a high availability production site with proper alerting, monitoring and
security in place.
Creating an efficient environment for product development teams to build, test
and deploy features quickly by providing multiple environments for testing and
staging.
Use infrastructure as code and the best of methods and tools in DevOps to
innovate and keep improving.
Create an automation culture and add automation to wherever it is needed..

DevOps Engineer Remote) 2
What do I need? 🤓
4 years of industry experience in a similar DevOps role, preferably as part of
a SaaS
product team. You can demonstrate the significant impact your work has had
on the product and/or the team.
Deep knowledge in AWS and the services available. 2 years of experience in
building complex architecture on cloud infrastructure.
Exceptional understanding of containerisation technologies and Docker. Have
had hands on experience with Kubernetes, AWS ECS and AWS EKS.
Experience with Terraform or any other infrastructure as code solutions.
Able to comfortably use at least one high level programming languages such
as Java, Javascript or Python. Hands on experiences of scripting in bash,
groovy and others.
Good understanding of security in web technologies and cloud infrastructure.
Work with and solve problems of very complex nature and enjoy doing it.
Willingness to quickly learn and use new technologies or frameworks.
Clear and responsive communication.
Read more
one of the world's leading multinational investment bank
one of the world's leading multinational investment bank
Agency job
via HiyaMee by Lithin Raj
Pune
2 - 8 yrs
₹2L - ₹15L / yr
skill iconPython
skill iconReact.js
skill iconVue.js
skill iconAngularJS (1.x)
skill iconAngular (2+)
+5 more
Extensive experience in front-end development using React JS, JavaScript, TypeScript, HTML
and CSS.
 Experience and knowledge in Python Programming, RDBMS (PostgreSQL).
 Knowledge of python data types, operators, error / exception handling, logging
 Good to have: Hands on coding in Python using OOPs / SOLID concepts of programming.
 Good understanding of how API, REST, JWT, OAuth2.0 works, ability to provide constructive
feedback during API design phase with backend developer
 Experience with React libraries like React Query, Ag-Grid, ReactStrap and component-driven
approach
 Experience with Node.js and basic automation using libraries and tools like Cypress is good
to have.
 Good understanding of cloud-based technologies and tools (Preference- GCP, Microsoft
Azure, Openshift)
 Experience with unit, integration and E2E tests and framework/tools (Jest)
 Experience with CI/CD pipelines like TeamCity, Jenkins.
 Good knowledge of OWASP security guidelines.
 Ability to collaborate with various other teams, like design and product team and provide
feedback during feature preparation and planning phase
 Self-starter, proactive in resolving issues and removing roadblocks
 Adherence to software engineering best practices
 Must possess problem-solving and creative thinking ability.
 Good to have experience with state management libraries like Redux, Recoil.
 Good to have Risk / Investment Banking domain Knowledge.
 Hands on experience of test-driven development and constant refactoring in continuous
integration environment
 Behavior Driven Development, particularly experience of how it can be used to define
requirements in a collaborative manner to ensure the team builds the right thing and create a
system of living documentation
 Experience working in an agile team, practicing Scrum
 Ensure that the software you build is reliable and easy to support in production. Be prepared
to take your turn on call providing 3rd line support when it’s needed
Read more
Global fundraising solution connecting donors and charities.
Global fundraising solution connecting donors and charities.
Agency job
via Multi Recruit by Ranjini A R
Mumbai
1 - 2 yrs
₹4L - ₹5L / yr
skill iconiOS App Development
iOS App Developer
skill iconSwift
iOS Developers swiftUI
Code data
+1 more
  • Self-motivated and able to work remotely and independently
  • Good communication skills and ability to connect with international teams.
  • Conceptualize and formulate apps that are suitable for use on all types of iOS devices.
  • Safeguard user’s data via encryption and best app development practices.
  • Unit testing, proofreading code
  • Collaborating with UI/UX team to ensure app is presentable and fits the ecosystem.

Requirements

  • Can work remotely and should have a Mac
  • Degree in Software Development, Computer Science, or similar.
  • Proficiency in Swift and latest iOS frameworks
  • Ability to use the Xcode, Instruments, Test Flight with ease.
  • Knowledge of Data Structures and Algorithms.

 

Good to have Requirements

  • Basic understanding of webservices and APIs
  • At least one application on the Apple App store.

 

iOS Skills and Qualifications

SwiftUI, Swift, Code data, API integration, teamwork, verbal communication, encryption

Read more
Shoocal
at Shoocal
1 video
1 recruiter
Akshay k
Posted by Akshay k
Remote, Bengaluru (Bangalore)
0 - 4 yrs
₹3L - ₹8L / yr
skill iconReact.js
skill iconNodeJS (Node.js)
skill iconJavascript
SQL

Responsibilities 

  • Adding more features to our existing website which can ease the campaign launching process for campaigners. 
  • Incorporating various tools which can track the users behavior and other key metrics. 
  • Build APIs which are scalable and can help strategically partnering with other companies or organizations. 
  • Adopting and incorporating changes as per the new technologies. 
  • Investigate production issues pertaining to customer features to determine root cause and implement solutions 
  • Work with the real-time feedback from our users (external and internal) to make the products better. 
  • Take ownership of the backend services, ensure the best possible performance.
  • Strong problem-solving skills, organizational and communication skills, team player

 

Requirements 

  • Preferably 1+ year of experience in full stack development. 
  • Hands on experience in front-end languages preferably html5, CSS3, React Js. 
  • Top-notch programming skills in JavaScript and a strong understanding of web fundamentals 
  • Experience in backend languages preferably NodeJs
  • Familiar with MySQL/SQL server 
  • Familiar with JavaScript technologies 
  • Familiar with cloud services like AWS, Git 
  • Knowledge/experience in building Web APIs 
  • Good understanding of the foundations of security and best practices ∙ Good Problem-solving skills. 

 

What you'll get: 

Work with technologies like React, ReactJS, NodeJs.

Gain knowledge on full application lifecycle 

Faster growth and opportunities

Read more
Senior Dynamics AX F&0 Functional Consultant
Senior Dynamics AX F&0 Functional Consultant
Agency job
Remote, Hyderabad
6 - 9 yrs
₹8L - ₹16L / yr
Microsoft Dynamics AX
Axapta
Dynamics
Microsoft Dynamics CRM
Microsoft Dynamics NAV
+1 more

Job Description

Title:                  Senior Dynamics AX F&0 Functional  consultant

Position:          Full Time

Location:          Hyderabad, India

Job Hours:        1.30 PM to 10:30 PM IST 

Exp Level :            6 to 9 Years 


Responsibilities :

  • Provide input regarding Dynamics AX capabilities and functionality to our clients
  • Develop an understanding of our clients’ business needs to define systems requirements for Dynamics AX
  • Document business requirements for implementation using Microsoft Sure Step Methodology
  • Act as the liaison between the business users and the IT implementation core team
  • Test the functionality developed by the implementation team against the business requirements
  • Full end to end life cycle Dynamics AX projects with emphasis on the finance /Production/Trade & Logistics modules etc.
  • Ensuring project scope and responsibilities are clearly articulated to enable effective management of client expectations and project change control.
  • Identifying opportunities to deliver additional solutions within the existing client base.
  • Provide training to business users on implemented module.


Qualifications :

  • Expertise in Microsoft Dynamics Axapta functional resource with 6+ years of experience across the modules
  • Demonstrated ability to deliver ERP implementation projects to a structured project and software development methodology in a consulting environment.
  • Demonstrated ability to deliver training and consulting in Dynamics Axapta
  • Excellent communications skills with both technical and non-technical people.
  • High energy, self-motivation and integrity.
  • Good at people management and should have 4+ years of experience working as a functional lead and handling a team.
Read more
ToRoots
at ToRoots
2 recruiters
Naveen Meena
Posted by Naveen Meena
Jaipur
3 - 8 yrs
₹3L - ₹5L / yr
Content Writing
Content Strategy
Content Marketing
Digital Marketing
Social Media Marketing (SMM)
+3 more
If you believe you can do marketing miracles, then this is for you. Responsibilities: - Planning and executing digital marketing initiatives which includes email marketing, SEO, SMO, SEM, content marketing, influencer marketing, affiliate marketing - Building and managing digital marketing team and leading the community building exercise - Developing social media strategies, innovative and creative ideas and solutions that deliver measurable results - Deliver regular feedback, analysis and reporting to demonstrate how social media initiatives are adding value - Monitor relevant trends and competitor behaviour and derive useful insights Identity social media tools that can benefit the company and implement where appropriate Must haves: - Sincere love for travel - Excellent content development skills - Excellent leadership skills and ability to handle a team - Experience in digital and social media marketing - Imagination and the ability to effectively express it About ToRoots: ToRoots is an early stage angel funded startup. We are a team of people who believe in experiential learning. If you are looking for something where you can implement your learning and learn while experimenting, ToRoots is a place to be. You will be among the people who will set a company culture, and we intend to (and will) be listed among the best places to work in the world. If you think that you can make reach out to the relevant audience in least possible resources, then write to us. PS. We will be noticing how you market yourself :) PPS. You need to have the mindset of working with a early stage start-up and the risks and rewards associated with it. PPPS. Apart from monetary compensation, there is ESOPS plans also in place.
Read more
Tenmiles
at Tenmiles
1 recruiter
Sharon Samuel
Posted by Sharon Samuel
Chennai
1 - 5 yrs
₹6L - ₹14L / yr
skill iconHTML/CSS
skill iconJavascript
skill iconAngularJS (1.x)
Ember.js
skill iconjQuery
+2 more
We are looking for a highly skilled Front End Developer who is passionate to create a user- friendly environment by writing code on the client side of our web applications. This is a great opportunity to work on existing and new applications, and gain tremendous experience in multiple functional areas setting the stage for a well rounded career in development. Responsibilities Collaborating with back-end developers and designers to build and maintain high quality products on the web Developing new user-facing features Taking ownership of the features built and maintaining them by using software engineering best practices Constantly learning new best practices and technologies and adopting them Requirements Proficiency in web markups including HTML5 and CSS3 Strong fundamentals in Javascript and clear understanding of Javascript classes, prototype based inheritance, modules, etc Knowledge of Javascript frameworks such as AngularJS / EmberJS / ReactJS and libraries like Backbone / JQuery Experience in CSS preprocessors like SASS and LESS Working knowledge of cross-browser and cross-platform design issues Willingness to learn new best practices and technologies
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos