Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Designation: Automation & IoT Engineer (Water Treatment)
Key responsibilities:
Design, implement, and maintain automation systems (SCADA, PLC, HMI) tailored for groundwater treatment plants, ensuring seamless integration with existing infrastructure.
Program and configure PLC/SCADA systems for process automation of pumps, valves, filters, dosing systems, chemical treatment, backwashing, sludge handling, and other water treatment operations.
Integrate IoT-based real-time monitoring solutions including flow meters, pressure transmitters, water level sensors, and water quality instruments (pH, turbidity, TDS, conductivity, chlorine residual, etc.).
Develop and configure data acquisition systems (DAQ) to collect, process, and analyze operational parameters, ensuring availability of accurate real-time and historical data.
Set up dashboards and cloud-based remote monitoring platforms for centralized control, reporting, and decision-making across multiple plant sites.
Ensure reliable industrial communication protocols (Modbus RTU/TCP, Profibus, OPC-UA, MQTT, Ethernet/IP, LoRa, GPRS/4G/5G) for smooth data exchange between PLCs, IoT devices, and cloud servers.
Conduct system testing, troubleshooting, diagnostics, and preventive maintenance of PLCs, SCADA servers, HMIs, sensors, actuators, and communication networks to minimize downtime
.
Collaborate with process engineers and plant operators to optimize plant performance through advanced control strategies (PID tuning, VFD integration, energy optimization, predictive maintenance).
Design and implement cyber security measures to protect automation & IoT systems from unauthorized access, malware, and data breaches.
Prepare and maintain technical documentation including control logic diagrams, wiring diagrams, SOPs, and system manuals.
Coordinate with vendors and contractors for procurement, installation, and commissioning of automation hardware/software.
Support plant expansion and upgradation projects by evaluating new automation technologies and IoT solutions
Train and mentor plant operators on SCADA/HMI usage, alarm handling, and IoT dashboards to improve operational efficiency.
Reports to: Marketing Director / VP of Marketing
Type: Full-time
Job Summary:
We are seeking an experienced and strategic Senior Brand Manager to lead and execute brand strategies that drive growth and enhance brand equity. The ideal candidate will have a proven track record in brand management, a deep understanding of consumer behavior, and the ability to manage cross-functional teams effectively.
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Key Responsibilities:
1. Brand Strategy Development:
Develop and implement comprehensive brand strategies aligned with business goals.
Define brand positioning, target audience, and key messaging.
2. Marketing Campaign Management:
Lead the planning, execution, and analysis of multi-channel marketing campaigns.
Collaborate with creative, media, and digital teams to ensure cohesive brand communication.
3. Market Analysis & Insights:
Conduct market research to understand consumer needs, competition, and industry trends.
Analyze sales data and campaign performance to refine strategies.
4. Budget Management:
Manage the brand budget, ensuring effective allocation of resources.
Track and report on ROI for marketing activities.
5. Product Development Support:
Work closely with product development teams to align new products with brand strategy.
Lead go-to-market strategies for product launches.
6. Team Leadership:
Mentor and guide junior brand managers and marketing coordinators.
Facilitate cross-functional collaboration with sales, PR, and product teams.
7. Brand Performance Monitoring:
Develop and monitor KPIs to track brand performance.
Provide regular reports and insights to senior management.
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Key Requirements:
Education: Bachelor’s degree in Marketing, Business Administration, or a related field (MBA preferred).
Experience: 5+ years of brand management experience, preferably in [industry, e.g., FMCG, Tech].
Skills:
Proven ability to develop and execute successful brand strategies.
Strong analytical skills and proficiency in using data for decision-making.
Excellent communication and leadership skills.
Proficiency in marketing tools and software (e.g., Google Analytics, CRM systems).
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Key Competencies:
Strategic thinking
Creativity and innovation
Financial acumen
Project management skills
Consumer-centric mindset
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To Apply: Please submit your resume and a cover letter
detailing your relevant experience to [contact email].
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Would you like to add or adjust anything in this JD?
Job Title: Pricing Analyst
Location: Hyderabad
Experience: Minimum 2 years
Job Summary:
We are seeking a skilled and detail-oriented Pricing Analyst with a minimum of 2 years of experience to support strategic pricing decisions through data-driven insights. The ideal candidate will analyze market trends, competitor pricing, and internal cost structures to recommend optimal pricing strategies that drive profitability and competitiveness.
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- Collect, analyze, and interpret data on pricing, competitors, customer demand, and market trends.
- Develop and recommend pricing strategies to balance profitability and market competitiveness.
- Monitor key financial and operational metrics including margins, costs, and sales performance.
- Collaborate with procurement teams to evaluate supplier costs and support pricing negotiations.
- Prepare pricing models, forecasts, and financial analyses to assist in business planning.
- Support sales teams with pricing recommendations and assist during contract discussions.
- Maintain pricing tools, dashboards, and databases for internal teams.
- Present findings and actionable insights to management to support strategic decision-making.
- Stay updated on market dynamics, customer behaviors, and regulatory factors influencing pricing.
Requirements:
- Bachelor’s degree in Business, Finance, Economics, or a related field.
- Minimum of 2 years of experience in pricing analysis, financial analysis, or business analytics.
- Strong analytical and quantitative skills with advanced Excel proficiency.
- Understanding of pricing models, cost structures, and profitability analysis.
- Excellent communication and presentation skills to convey insights clearly to stakeholders.
- Ability to work collaboratively across departments and manage multiple priorities.
- High attention to detail and strong problem-solving abilities.
5+ years experience in design, build, and implementation of Configure, Price, Quote (CPQ) solutions using the Conga CPQ platform. Should have Conga CPQ/CLM expertise
Design and Development:
Develop and design Conga CPQ solutions that align with business objectives and technology best practices.
Implementation:
Lead and guide the implementation of Conga CPQ projects, ensuring seamless integration and optimal performance.
Technical Leadership:
Provide technical leadership and guidance to teams, including code reviews and establishing development standards.
Problem Solving:
Troubleshoot and resolve technical issues related to Conga CPQ, including those arising from integrations.
Integration Expertise:
Design and manage integrations between Conga CPQ and other systems, including Salesforce.
Stakeholder Management:
Collaborate with business stakeholders to understand requirements and ensure that solutions meet their needs
Java
Javascript
PythonRole
To us, a Technical Interviewer is a go-to person for technical interviews for any technology. This means that your duties will involve conducting technical interview rounds of candidates having a technical background of any kind.
The job of a Technical Interviewer is important to business success. Hiring the right talent is our most critical point and a vital aspect of a complete Technical Interviewer’s job description and specification.
Responsibilities
- Own full technical recruitment process including interviews, feedback, and building talent pipelines
- Identify the right talent for the organization
- Train and mentor new and existing interviewers
- Identify the gaps in the interview process and work on solutions
- Maintain a healthy candidate experience and build the employer brand
- To be up to date with new technologies
- Participate in various coding and technology-related challenges to gain knowledge
- Nurture a positive working environment
- Have a strong sense of ownership for assigned tasks and a willingness to go the extra mile when needed
- Is an effective communicator who can establish rapport with people at all levels
Qualifications
- Bachelor's Degree in BSc/BE/BTech in Computer Science, Engineering, or a related field
- General programming skills in languages like Java, Javascript, Ruby or equivalent.
- Proven working experience in the same profession or as a trainer
- People-oriented and results-driven
- The ability to work as part of a team
- Strong analytical and problem-solving skills
- Excellent administrative and organizational skills
- Effective communication skills
- Proven hands-on Software Development experience
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country.
- Being a part of the Acquisition team & working on building new strategies to maximize the output from Influencers.
- Reaching out to new influencers & leading the entire activity with the objective of maximum SOV.
- Reviewing & managing of existing influencers that are already on board.
- Raising the creative & content requirements internally.
- Making daily, weekly & monthly performance reports.
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- Being a cricket follower will be a good plus.
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Google AnalyticsOur client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
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- Analyzing external and internal customer data using database queries (SQL, Access), spreadsheet (Excel) models, web analytics tools (Adobe / Omniture), statistical analysis tools, and campaign management software tools.
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What you need to have:- Experience in advanced analytic and statistical techniques related multivariate and A/B testing, digital revenue attribution, customer segmentation, and marketing effectiveness
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- Experience building and automating management level reporting
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Screen and interview candidates to ensure we put forward the best quality candidates to clients
• Consult with clients on overall hiring strategies and tailor your approach accordingly
• Keep up-to-date with latest industry trends to ensure candidates can be evaluated against industry-standard assessments
• Build and develop your client portfolio, providing expert consultation to ensure repeat business
• Generate new leads and clients using your network of contacts
• Network online and offline with potential candidates to promote our employer brand and ensure we attract the best professionals.
Data AnalyticsCollegedunia Web Pvt. Ltd.
Collegedunia is India's Largest College Discovery Platform and Personal Admission assistant.
CollegeDunia ranks as country's third best education portal by Yahoo India & Business Standard. Collegedunia also featured in Inc42, Economics times, FirstPost, YourStory, and many more.
Designation: Product Analyst
What you’ll be doing:
• You’ll understand the customer requirements by carrying out user research.
• You’ll be creating a road-map from conceptualization to release.
• You’ll evaluate the market competition and position the product line to appeal to the user.
• Come up with a clear-cut business impact for every suggested feature.
What you’ll bring to the team:
• A passion for data and an exceptional ability to solve complex problems.
• Strong knowledge of SQL or Python.
• Hands-on experience in any of the wireframing products like draw.io, Adobe XD, Balsamiq, etc
• Appreciable know-how and experience in technology.
• Good team player
• Work independently under minimal direction with a strong work ethic.
• You’ll bring an established ability to work in cross-functional environments including working closely with sales, marketing, business management, customer support, and engineering teams.
C++C
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Full Stack Developer - Averlon