Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Future Group
About
Photos
.jpeg&w=3840&q=75)
Company social profiles
Similar jobs
Tech Support Engineer
Job Description
Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.
To meet the qualifications specified:
1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.
2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.
If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.
Roles and Responsibilities
Technical Expertise:
Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.
Customer Support:
Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.
Documentation and Reporting:
Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.
Quality Assurance:
Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.
Communication Skills:
Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:
Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.
Compliance and Security:
Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.
Required Skill Set:
MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.
🔹 Role: Erlang Developer – Distributed Systems (Strict OTP Focus)
🔹 What You Will Do
- Design and build fault-tolerant distributed systems using Erlang/OTP
- Develop highly concurrent, real-time backend services
- Architect systems using:
- message passing
- actor model concurrency
- Build and maintain:
- supervision trees
- multi-node clusters
- Ensure:
- high availability (99.99% uptime)
- graceful failure recovery
- Debug:
- production issues in distributed environments
- Work on telecom / messaging / real-time platforms
🔹 Mandatory Skills (NON-NEGOTIABLE)
✅ Core (Must Have)
- Erlang (Recent & Production Experience)
- OTP framework
- GenServer
- Supervisor
- FSM
- Distributed Erlang
- clustering
- node communication
✅ Systems Knowledge
- Distributed systems design
- Actor model / message passing
- Fault tolerance patterns
✅ Erlang Ecosystem (Strong Indicators)
- Mnesia / ETS
- Riak
- Cowboy / Inets
- Rebar3 / Relx
✅ Platform & Infra
- Linux (debugging, system behavior)
- Networking (TCP, SNMP, SIP, HTTP)
- Messaging systems (Kafka / RabbitMQ)
- Databases:
- PostgreSQL / Mnesia
🔹 Experience Requirement
- 4–10 years backend experience
- 3+ years hands-on Erlang (recent)
- Production system ownership
Key Responsibilities:
- Develop and fine-tune large language models for diverse applications.
- Implement and optimize LLMs to create efficient, scalable solutions.
- Build intelligent agents that utilize LLMs to interact and perform complex analytical tasks.
- Collaborate with cross-functional teams to integrate LLM technology into our products and services.
- Conduct research to stay ahead of the latest trends and advancements in generative AI and machine learning.
- Document and present model development processes and results for stakeholders.
Required Qualifications:
- 4-8 years of experience in machine learning, specifically with generative AI and large language models.
- Strong proficiency in Python and familiarity with AI and ML libraries such as TensorFlow, PyTorch, and Hugging Face Transformers.
- Experience in fine-tuning LLMs and deploying AI models in a production environment.
- Proven ability to design and implement AI agents using LLMs.
- Excellent problem-solving skills and the ability to work in a fast-paced, dynamic environment.
Bootstrap
HTML/CSSProven experience as a UX Designer, UI Designer or similar role
Proficient in Knowledge of HTML/CSS; JavaScript is a plus
Strong portfolio of design projects
Background in project management and research
Familiarity with interaction design and information architecture
Proficient in design software
Problem-solving aptitude
Analytical mind with a business acumen
Excellent communication skills
Java
Spring BootExperience in Sprnig Boot, Spring Cloud, Spring Security, Webservices
Good Communication Skills
C++
C#We are a FinTech startup solving one of the biggest challenges that stock, commodity and currency traders face in Asia.
We are building a cloud based trading system to enable small traders to build, manage, raise, automate and deploy their
own Hedge Funds. Our team consists of 3 Founders from IIT and IIM.
Job Description :
- As a C++ Software Developer, you will be part of our proprietary Algorithmic trading desk for Indian and global markets. The role encompasses the development of low latency algorithmic trading platforms and strategies. The candidate should be highly technology-driven.
Selected Candidates day-to-day responsibilities include :
1. Developing various kinds of algorithmic trading strategies on the in-house trading platform.
2. GUI design & development C++ 11 and any of {C#, WPF, Win32, UWP, .NET}.
3. Optimize system modules to reduce latency and improve performance.
4. Developing execution and analytical libraries and building infrastructure for it.
5. Actively participating in design and coding reviews.
Other requirements :
1. Bachelor's degree in computer science or related field is required with Masters preferred.
2. Expertise in C/C++11, WPF/Win32 (atleast 1+ years project experience)
3. Excellent programming skills in C++ including multithreading & socket programming.
4. Prior experience in a financial domain is a big plus (optional).
5. Excellent in Algorithms and Data Structures with a strong OOPS concept.
6. Experience in the development of highly scalable, distributed systems.
7. Ability to take ownership of projects.
8. A team-oriented person who wants to work in a fun, dynamic, fast-paced development environment.
Vue.js
JavascriptWhat will you do? 🤔
- Lead frontend team and work with Engineering Team to design beautiful products and thoughtful interactions that make the experience of working with data seamless!
- Help us design and optimize the performance of our products.
- Some of our users work with large data sets and have complex workflows that they manage with Atlan. You will be expected to prioritize user experience while building for scale.
- Design and develop products for diverse personas—data analysts in a large FMCG company, a data scientist working with a large fintech organization or a business user in a product startup.
- Collaborate across teams to achieve company-wide engineering goals and contribute to building a great engineering culture.
What makes you a match for us? 😍
- You have experience building a product from scratch or being in the initial frontend team of any startup.
- You have worked on building and debugging complex systems in both individual and team environments.
- You have a knack for picking the right set of tools for the job at hand.
- You are an expert in http://vue.js/">Vue.js or http://nuxt.js/">Nuxt.js and have a desire to deepen your knowledge in current technologies as well as learn new ones.
- You have a strong sense of customer empathy and desire to influence product direction.
- You have lead a team of frontend engineers previously.
- You love crafting beautiful UI & solid UX/DX to solve the users’ problem. You have a knack to go one step further to delight the user.
- You understand the big data landscape and empathize with the problems of data teams.
- You have previously worked in a startup environment, preferably with a SaaS product.
- You love open-source as much we do! Bonus points if you are an active contributor to the community (speak at conferences and meetups).
We are seeking a new Graphic Designer to join our team. You will be designing a wide variety of things across digital and offline media. To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail.
Responsibilities
- Planning concepts by studying relevant information and materials.
- Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
- Preparing finished art by operating the necessary equipment and software.
- Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
- Contributing to team efforts by accomplishing tasks as needed.
- Communicating with clients about layout and design.
- Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Photoshop.
- Reviewing final layouts and suggesting improvements when necessary.
Requirements
- Bachelor’s degree in graphic design or related field.
- Experience as a graphic designer or in a related field.
- Demonstrable graphic design skills with a strong portfolio.
- Proficiency with required desktop publishing tools, including Photoshop, InDesign Quark, Illustrator, Affinity Designer.
- A strong eye for visual composition.
- Effective time management skills and the ability to meet deadlines.
- Able to give and receive constructive criticism.
- Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
- Experience with computer-aided design.
Ruby on Rails (ROR)Javascript
jQuery
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon