Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.
Shubham Vishwakarma
Full Stack Developer - Averlon
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NodeJS (Node.js)
React.js
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• Design, develop, and maintain scalable and robust full-stack applications using
cutting-edge technologies.
• Collaborate with product managers, designers, and other stakeholders to
understand requirements and translate them into technical specifications.
• Implement front-end and back-end features with a focus on usability,
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• Write clean, efficient, and maintainable code while following best practices and
coding standards.
• Conduct code reviews, provide constructive feedback, and mentor junior
developers to foster a culture of continuous improvement.
• Troubleshoot and debug issues, identify root causes, and implement solutions to
ensure smooth application operation.
• Stay updated on emerging technologies and industry trends and apply them to
enhance our software development process and capabilities.
Requirements & Skills:
• Bachelor’s degree in computer science, Engineering, or a related field.
• 4+ years of professional experience in software development, with a focus on fullstack development.
• Proficiency in programming languages such as JavaScript (Node.js), Python, orJava.
• Experience with front-end frameworks/libraries such as React, Angular, or Vue.js.
• Solid understanding of back-end frameworks/libraries such as Express.js, Django, or Spring Boot.
• Experience with database systems (SQL and NoSQL) and ORMs (e.g., Sequelize, SQLAlchemy, Hibernate).
C++Candidate shall be responsible for the overall quality of the module that he/she is responsible
Candidate shall be responsible for requirement elicitation and architecture of the module for instrument cluster in a production program
Candidate shall help the PM/architect in estimation
What You Need :
Expertise in C++ for more than 6 years
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- To be successful as a Telemarketer you should have a positive attitude and excellent telephone etiquette.
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Java
Spring Bootlocation-mumbai
serving notice period
client- one of the big 4
React.js
HTML/CSSLocation: Remote
Roles and Responsibilities
- Effectively contribute to FileSpin with the development of new and innovative features
- Work on our core API services
- Write tested and maintainable code following coding standards and best practices
- Contribute to the improvement of integration and internal tools
- Maintain existing features
Desired Candidate Profile
We are looking for a Senior Software Engineer (Frontend) to join us and be on our ambitious growth journey. In this role, you will help build FileSpin into the most innovative Digital Asset Management platform in the world. You will have ample opportunities to work in areas solving awesome technical challenges and learning along the way.
Our 2022 roadmap focuses on: creating an amazing API and UI, scaling our cloud infrastructure to deal with an order of magnitude higher media processing volume, implementing more ML pipelines and tuning the stack for high-performance.
Perks and Benefits
- Fully Remote
- Equity options
- Holidays
- Flexible working hours
- Budget for your remote work setup
- Life Insurance
The intangibles:
- A culture that values your contribution and gives you autonomy
- Startup ethos, no useless meetings
- Continuous Learning Budget
- In an entrepreneurial workplace, we value creativity and innovation
Our Mission:
FileSpin's mission is to bring excellence and joy to the enterprise. We are a fully remote team spread across the UK and Europe. We bootstrapped in a garage (true story) and have been profitable from day one.
We value innovation and uncompromising professional excellence. Work at FileSpin is challenging, fun and highly rewarding. Come and be part of a unique company that is redefining what work is.
We are setting up a team in India and looking for senior hires. We are a remote-first company.
Work with a world-class fin-tech maverick that is focusing on creating a powerful future-focused infrastructure with sophistication and transparency.
Our client is a cross border payment platform started in 2014, with a vision to simplify the cross-border payments experience for consumers. It later expanded and scaled its offerings to meet the needs of SME’s, Financial Institutions, Enterprises, and other payment service providers. It is currently accessible in 90 countries dealing with 63 currencies, developing cutting-edge products and solutions that solve the most crucial problems in the FinTech space.
As a Manager/ Sr. Manager Talent Acquisition, you will be responsible for setting up and driving our core programs of sourcing talent and raising the bar of talent that comes to the company.
The role is a highly collaborative and visible role interacting with leaders across the region to execute on hiring plans.
What you will do:
- Sourcing, engaging and recruiting mid to senior level hires for positions globally
- Owning hiring for Non Tech positions covering Business Development, Customer Success, Operations, Marketing, and G&A roles across multiple countries globally including the APAC, Europe and US regions.
- Partnering with hiring managers to execute on hiring plans
- Developing proactive sourcing strategies to engage and developing a pipeline of passive talent apart from active pool.
- Creating strong governance with hiring teams to identify trends within the market, strategizing on outreach approaches, and brainstorming creative search methods.
- Leveraging internal tools to build pipeline and engaging active and passive talents in the markets
- Focusing on diversity and inclusion hiring and ensuring a diverse candidate slate across all roles.
- Reporting on recruiting metrics and performance reports on a regular basis
What you need to have:
- B.Tech / B.E.; MBA / PGDM
- 3-5 years of non-tech & global recruitment exposure
- Must be an exceptional team player with excellent problem-solving skills.
- Strong understanding of the complete recruiting function, including research, sourcing, networking, behaviour-based interviewing and closing
- Highly organized and able to prioritize workload effectively
- Excellent written and verbal communication skills with the ability to articulate effectively
- Must be a result-oriented
We are a Venture Building platform that works with exceptional founders who are solving large problems through digital products.
At Favcy, we enable idea stage non-tech founders to build Digital First Businesses by combining tech expertise and business intelligence to give life to ventures that are solving problems, which have been overlooked by others. We enable founders to ‘bootstrap’ their digital product and co-build with them to save time, reduce wastage and provide the fastest go-to-market. We are an ecosystem that is Founder First and understands the perils of converting an idea into a venture.
We provide founders access to business intelligence, tech platforms, capital ecosystem and insights on venture building.
Why is this role important for us
As an organization, we pride ourselves on being founders first and pay a lot of attention and thought to the way we engage with people at any stage of their journey with us.
As a rapidly growing organization, we are looking for people who can be the first point of contact for all the people who reach out to us and imbibe our values of thoughtfulness and attention in each conversation. You will be in control of the first impression of our organization and the start of a positive and warm relationship that will boost the customer's comfort and confidence in our service and product offerings.
This role will also be a chance to grow in the organization and take up leadership opportunities.
Location: Remote
Experience Required: 0 - 2 years
Salary Range: ₹3 - 4.2 lakhs per annum (₹25,000 - ₹35,000 per month)
Responsibilities:
1. Be the first point of contact for all our prospective customers i.e. inbound leads.
2. Should thoroughly understand the product offerings of our organization and be able to communicate to customers.
3. Should thoroughly understand the Ideal Customer Profiles for our organization.
4. Should be able to build a conversation with the customer, answer their questions and ask them the right questions to gauge their fitment with us.
5. Build a database of customers interacting every day and capture important information.
6. Be able to redirect the customers to the correct Favcy team.
7. Building cross-discipline relationships in the organization, partnering closely with the growth and marketing team, and providing feedback and insights.
8. Reviewing the work of peers.
9. Leading a team of BD/Sales executives in the future.
Requirements:
1. Excellent communication skills, both verbal and written. Ability to communicate effectively both in English and Hindi.
2. Ability to quickly understand product offerings and Ideal Customer Profiles of our organization.
3. 0 - 2 years of prior experience in communication/business development/customer service/sales/call centers.
4. Excellent organizational and MS Office skills, specifically excel. Ability to adapt to new databases (like CRM).
5. You should be good with people. Professional, patient, friendly and polite.
6. Have a fair idea about the startup ecosystem in India.
7. Comfortable with remote working tools.
8. Qualification: Bachelor’s degree.
9. Have your laptop.
What’s in it for you?
1. Experience of working in a startup ecosystem.
2. Understanding of digital products and identification of the right customer.
3. Chance to create and grow your team.
4. Flexible start-up experience.
5. Chance to work remotely.
6. Build organizational and people skills.
To Apply: Fill out the form by visiting the link below
https://form.typeform.com/to/jlBbzJuf
Java
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Android DevelopmentLoyalty Juggernaut, Inc. (LJI) is a next-generation loyalty and customer engagement solutions enterprise, helping brands re-imagine their loyalty initiatives in #theageofdigitalconsumer.
Headquartered in the Silicon Valley with R & D and Professional Services presence in Hyderabad, India and Distribution offices globally. LJI is founded by customer relationship management experts with decades of experience in delivering world-class technology innovations in CRM, Loyalty, AdTech and consulting for leading global brands across industries.
LJI delivers GRAVTY – transformational digital platform for loyalty and customer engagement built on Big Data, Micro-services based, Serverless Architecture, AI/ML delivered on the Cloud to help brands execute innovative strategies aimed at attracting, acquiring, rewarding, recognizing, engaging, and leveraging customers in order to maximize revenue, profitability and customer lifetime value.
Visit us at http://www.lji.io/">www.lji.io
LJI is inviting applications for the position of Product Engineer in our R&D Team
YOUR RESPONSIBILITIES
As a Product Engineer in R&D team, you will be responsible for end-end Software development life-cycle involving Technical design, implementation, deployment, and support. You will
- Work actively with Product Specialists, Business Analysts and other stakeholders on the development of cutting-edge product features
- Partner with Customer Success teams to review and implement business requirements
- Build high-quality innovative and reusable code - design and implement new features in cooperation with the enterprise architect
- Conduct software analysis, programming, testing and debugging
- Ensure designs are in compliance with specifications
- Identify production and non-production application issues and support them
OUR TECH STACK
- Java(SpringBoot)
- Python(Django)
- PostgreSQL
- REST, WebServices
- Angular, Javascript, HTML
- Jenkins, Maven, Git, Ansible
- AWS
YOUR PROFILE
- B.Tech or M.Tech in CSE/IT OR MCA/BCA
- Strong programming skills
- Analytical mind and problem-solving aptitude
- Excellent communication skills
- Attention to detail
OUR OFFERING
- Opportunity to Innovate with and Learn from a World-class technology team
- Dabble into the future of technology - Enterprise Cloud Computing, Blockchain, Machine Learning and AI, Mobile, Digital Wallets, and much more...
- Grow with a fast growing company with global presence and recognition
Angular (2+)NodeJS (Node.js)
JavascriptSummary
We are looking for talented front-end developers who can help us in enabling our customers deliver excellent experiences to end users. As a customer experience management firm , we are constantly enhancing user experiences in several of our customers' online platforms. The role of a front-end developer in our teams is crucial in realising our design solutions without any loss in translation. We are looking for developers who can contribute in building the best in class digital experiences through the right use of frameworks , technologies and code.
Responsibilities
Design and Develop web / mobile applications using front-end technologies like Angular7+, CSS , JS , HTML and many more.
Implement applications that have high standards of quality and the best of the performance.
Translate UX / UI designs from our design teams into high quality code without any loss in translation Design and implement optimised components, modules and applications using best practises of front- end development and clean coding standards
Work closely with backend development teams on API design and integration.
Deliver code with maximum coverage using unit-testing frameworks and testing practises such as TDD .
Optimise code continuously to improve quality , maintainability and performance.
Qualification and Experience
2 - 5 years of experience in front-end development of web / mobile applications . Experience in backend technology stacks will be an advantage
Key Skills
Strong proficiency in Angular7+, JavaScript .
Strong skills in HTML , CSS , SCSS and any CSS Frameworks .
Thorough understanding of any front-end frameworks like React , Angular or any other along with its core principles
Experience with data structure libraries , state managements, functional / reactive programming . Familiarity with newer specifications of ES6.
Experience with RESTful APIs integration
Knowledge of modern authorisation mechanisms, such as JSON Web Token
Familiarity with modern front-end build pipelines and tools
Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
A knack for benchmarking and optimisation
PHPHTML/CSS
Laravel
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Full Stack Developer - Averlon