
Required qualifications and experience:
- Graduate in any specialization
- Minimum 5 years of experience in service industry, with 2-3 years of managerial level experience, preferably in fields like Contact Centre Operations, E-commerce or Customer Interface Operations
- Experience in Contact Centre operations or experience working with front line and service delivery processes, especially e-commerce
- Good presentation and MS Excel skills
- Multiple team handling experience; handled mid-sized teams of at least 2-3 verticals and not just a single team
Roles and responsibilities:
- Perform quantitative assessment and continuous process improvement to drive business and efficiency.
- Manage the roster and deliver on the service levels as per the agreement.
- Raise alerts on downtimes or fluctuations.
- Deep-dive into escalations received primarily via social media and enable front-line to close the issues. Interact directly with customers too, if need be.
- Analyse various process gaps and raise request for new SOPs to close loop.
- Identify gaps in service delivery, agent behaviour, product knowledge and business functionalities.
- Identify improvement opportunities along with the respective Process Head and facilitate launching projects around these opportunities.
- Internal and external stakeholder management.
- Coordinate Application ID management and maintain records.
- Improve operational deliverables of the aligned LOBs of the outsourced partner.
- Ensure 100% adherence to SR, L2 and complaint TAT as per laid down norms.
- Work on better tagging of customer voice and better ways of process flows.
- Device proactive programs to reduce calls.
- Devise cross-functional and up-skilling training plans for current teams.
- Manage Transactional Training and Development of the trainers.

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We are looking for an experienced developer to join our team. You must have 2 to 4 years of work experience in PHP and should have delivered at least 4 projects.
Required Skills (more the better):
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Why should I join Big Rattle?
Big Rattle Technologies specializes into development of Mobile and Web applications. Our clients include Fortune 5000 companies. Over the past 9 years, we have delivered multiple projects for clients from various industries like FMCG, Restaurants, Banking and Finance, Automobiles, Ecommerce, Television and Broadcast Agencies.
You will have an opportunity to get end-to-end exposure in software design and development of products, web applications and mobile applications. You will also have opportunities to participate in the decision-making process and take leadership roles as you grow in the organisation.
The company offers benefits like
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Title: Senior Software Engineer – Python (Remote: Africa, India, Portugal)
Experience: 9 to 12 Years
INR : 40 LPA - 50 LPA
Location Requirement: Candidates must be based in Africa, India, or Portugal. Applicants outside these regions will not be considered.
Must-Have Qualifications:
- 8+ years in software development with expertise in Python
- kubernetes is important
- Strong understanding of async frameworks (e.g., asyncio)
- Experience with FastAPI, Flask, or Django for microservices
- Proficiency with Docker and Kubernetes/AWS ECS
- Familiarity with AWS, Azure, or GCP and IaC tools (CDK, Terraform)
- Knowledge of SQL and NoSQL databases (PostgreSQL, Cassandra, DynamoDB)
- Exposure to GenAI tools and LLM APIs (e.g., LangChain)
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- Strong communication and mentorship skills
Multiplier enables companies to employ anyone, anywhere in a few clicks. Our
SaaS platform combines the multi-local complexities of hiring & paying employees
anywhere in the world, and automates everything. We are passionate about
creating a world where people can get a job they love, without having to leave the
people they love.
We are an early stage start up with a "Day one" attitude and we are building a
team that will make Multiplier the market leader in this space. Every day is an
exciting one at Multiplier right now because we are figuring out a real problem in
the market and building a first-of-its-kind product around it. We are looking for
smart and talented people who will add on to our collective energy and share the
same excitement in making Multiplier a big deal. We are headquartered in
Singapore, but our team is remote.
What will I be doing? 👩💻👨💻
Owning and managing our cloud infrastructure on AWS.
Working as part of product development from inception to launch, and own
deployment pipelines through to site reliability.
Ensuring a high availability production site with proper alerting, monitoring and
security in place.
Creating an efficient environment for product development teams to build, test
and deploy features quickly by providing multiple environments for testing and
staging.
Use infrastructure as code and the best of methods and tools in DevOps to
innovate and keep improving.
Create an automation culture and add automation to wherever it is needed..
DevOps Engineer Remote) 2
What do I need? 🤓
4 years of industry experience in a similar DevOps role, preferably as part of
a SaaS
product team. You can demonstrate the significant impact your work has had
on the product and/or the team.
Deep knowledge in AWS and the services available. 2 years of experience in
building complex architecture on cloud infrastructure.
Exceptional understanding of containerisation technologies and Docker. Have
had hands on experience with Kubernetes, AWS ECS and AWS EKS.
Experience with Terraform or any other infrastructure as code solutions.
Able to comfortably use at least one high level programming languages such
as Java, Javascript or Python. Hands on experiences of scripting in bash,
groovy and others.
Good understanding of security in web technologies and cloud infrastructure.
Work with and solve problems of very complex nature and enjoy doing it.
Willingness to quickly learn and use new technologies or frameworks.
Clear and responsive communication.
and CSS.
Experience and knowledge in Python Programming, RDBMS (PostgreSQL).
Knowledge of python data types, operators, error / exception handling, logging
Good to have: Hands on coding in Python using OOPs / SOLID concepts of programming.
Good understanding of how API, REST, JWT, OAuth2.0 works, ability to provide constructive
feedback during API design phase with backend developer
Experience with React libraries like React Query, Ag-Grid, ReactStrap and component-driven
approach
Experience with Node.js and basic automation using libraries and tools like Cypress is good
to have.
Good understanding of cloud-based technologies and tools (Preference- GCP, Microsoft
Azure, Openshift)
Experience with unit, integration and E2E tests and framework/tools (Jest)
Experience with CI/CD pipelines like TeamCity, Jenkins.
Good knowledge of OWASP security guidelines.
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Self-starter, proactive in resolving issues and removing roadblocks
Adherence to software engineering best practices
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integration environment
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requirements in a collaborative manner to ensure the team builds the right thing and create a
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Experience working in an agile team, practicing Scrum
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- Self-motivated and able to work remotely and independently
- Good communication skills and ability to connect with international teams.
- Conceptualize and formulate apps that are suitable for use on all types of iOS devices.
- Safeguard user’s data via encryption and best app development practices.
- Unit testing, proofreading code
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Requirements
- Can work remotely and should have a Mac
- Degree in Software Development, Computer Science, or similar.
- Proficiency in Swift and latest iOS frameworks
- Ability to use the Xcode, Instruments, Test Flight with ease.
- Knowledge of Data Structures and Algorithms.
Good to have Requirements
- Basic understanding of webservices and APIs
- At least one application on the Apple App store.
iOS Skills and Qualifications
SwiftUI, Swift, Code data, API integration, teamwork, verbal communication, encryption
Responsibilities
- Adding more features to our existing website which can ease the campaign launching process for campaigners.
- Incorporating various tools which can track the users behavior and other key metrics.
- Build APIs which are scalable and can help strategically partnering with other companies or organizations.
- Adopting and incorporating changes as per the new technologies.
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- Work with the real-time feedback from our users (external and internal) to make the products better.
- Take ownership of the backend services, ensure the best possible performance.
- Strong problem-solving skills, organizational and communication skills, team player
Requirements
- Preferably 1+ year of experience in full stack development.
- Hands on experience in front-end languages preferably html5, CSS3, React Js.
- Top-notch programming skills in JavaScript and a strong understanding of web fundamentals
- Experience in backend languages preferably NodeJs
- Familiar with MySQL/SQL server
- Familiar with JavaScript technologies
- Familiar with cloud services like AWS, Git
- Knowledge/experience in building Web APIs
- Good understanding of the foundations of security and best practices ∙ Good Problem-solving skills.
What you'll get:
Work with technologies like React, ReactJS, NodeJs.
Gain knowledge on full application lifecycle
Faster growth and opportunities

Job Description
Title: Senior Dynamics AX F&0 Functional consultant
Position: Full Time
Location: Hyderabad, India
Job Hours: 1.30 PM to 10:30 PM IST
Exp Level : 6 to 9 Years
Responsibilities :
- Provide input regarding Dynamics AX capabilities and functionality to our clients
- Develop an understanding of our clients’ business needs to define systems requirements for Dynamics AX
- Document business requirements for implementation using Microsoft Sure Step Methodology
- Act as the liaison between the business users and the IT implementation core team
- Test the functionality developed by the implementation team against the business requirements
- Full end to end life cycle Dynamics AX projects with emphasis on the finance /Production/Trade & Logistics modules etc.
- Ensuring project scope and responsibilities are clearly articulated to enable effective management of client expectations and project change control.
- Identifying opportunities to deliver additional solutions within the existing client base.
- Provide training to business users on implemented module.
Qualifications :
- Expertise in Microsoft Dynamics Axapta functional resource with 6+ years of experience across the modules
- Demonstrated ability to deliver ERP implementation projects to a structured project and software development methodology in a consulting environment.
- Demonstrated ability to deliver training and consulting in Dynamics Axapta
- Excellent communications skills with both technical and non-technical people.
- High energy, self-motivation and integrity.
- Good at people management and should have 4+ years of experience working as a functional lead and handling a team.











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