Assistant Manager - Customer Contact Centre

Key Responsibilities:

• Develop and maintain Power Apps (Canvas and Model-Driven) and Power Automate flows based on business needs.
• Collaborate with internal teams to design and implement low-code/no-code solutions and custom components.
• Assist in testing, debugging, and deploying solutions across environments.
• Provide technical support and mentorship to junior team members.
• Ensure solutions align with business goals and best practices.

Required Skills:

• Strong hands-on experience with Microsoft Power Platform, including:
• Power Apps (Canvas & Model-Driven)
• Power Automate
• Dynamics 365
• Working knowledge of:
• Power FX
• CDS/Dataverse
• Integration with SharePoint or third-party systems
• Good understanding of Software Development Lifecycle (SDLC).
• Onsite role at Kalyani Nagar, Pune

We are looking for an experienced and results-oriented Business Development

Manager with 3+ years of experience in an advertising agency to lead client

relationships, develop strategic campaigns, and drive business growth.

Key Responsibilities:

• Act as the primary liaison for clients, cultivating strong relationships and effectively

addressing their needs with professionalism and strategic expertise.

• Perform comprehensive research to formulate well-informed brand positioning and

campaign strategies. Oversee the development of integrated marketing campaigns

that seamlessly combine creativity with data-driven insights. .

• Lead internal teams to ensure seamless alignment between strategic planning and

creative execution. Supervise campaign implementation, guaranteeing high-quality

outcomes within established timelines.

Requirements:

• 3+ years of experience in an advertising agency, specializing in client management

and strategic pitch development.

• Extensive experience in developing strategic plans, selecting appropriate media

channels, and executing successful marketing campaigns.

• Demonstrated expertise in crafting and delivering persuasive strategic concepts that

effectively gain client approval and commitment.

Role & responsibilities

• Provide technical support to customers via email, phone, and ticketing system.
• Troubleshoot and resolve customer issues related to our API Services.
• Prepare customized reports for clients using SQL queries to extract information from database.
• Perform API integration in third-party applications.
• Run APIs in Postman / Unix command line to re-produce error conditions
• Document and track customer issues and resolutions in our ticketing system.

Preferred candidate profile

• Bachelor's degree in Computer Science or related field.
• 2+ years of experience in PHP development or Technical Support role.
• Strong knowledge of API integration and testing.
• Strong knowledge of PHP and MySQL.
• Excellent communication and interpersonal skills.

Perks and benefits

• Flexitime for Work-Life Balance
• Complimentary Office Meals
• Paid Sick Leave and Time Off
• Enjoy a Vibrant Workplace Culture

• To analyze content marketing metrics and come up with suggestions/solutions make changes as needed that result in the overall growth of the team and content performance
• Regularly audit the content published on various platforms to maintain the content quality standards as per expectations
• To prepare and own content calendar for the content marketing team
• To create content marketing campaigns to drive leads and subscribers; Use SEO best practices to generate traffic to our site to search industry-related topics (combining online sources, interviews, and studies)
• To regularly produce various content types, including email, social media posts, newsletters, videos, blogs, and white papers
• To write clear marketing copy to promote our products/services
• To prepare well-structured drafts using Content Management Systems
• To proofread and edit blog posts before publication
• To coordinate with marketing and design teams to illustrate articles
• To conduct extensive keyword research and use SEO guidelines to scale web traffic
• To ensure all-around consistency (style, fonts, images, and tone)
• To actively manage and promote the company’s blog, and pitch articles to relevant third-party platforms
• To review & edit content produced by other members of the team and collaborate with other departments to create innovative content ideas

RESPONSIBILITIES

• Become an expert in our technology and platforms
• Provide top-tier, highly skilled and attentive support to our consumer app teams.
• Perform production support, troubleshooting and maintenance tasks with a focus on quality and timeliness
• Work with the Implementations and Delivery Teams on defect resolution and solution delivery
• As an active member of the backend team you would utilize and promote best practices and standards
• You’ll develop new technical skills and gain industry knowledge
• You’ll provide occasional “after-hours” incident response and support
• Maintain software to integrate with internal back-end systems
• Build tools to reduce occurence of errors and improve customer experience
• Manage system troubleshooting and maintenance.

Required skills and qualifications

• 4+ years’ experience supporting Web and Backend based application software and environments preferred

• Ability to prioritize effectively and handle shifting priorities professionally

• Experience with version management systems like GIT, Subversion

• Knowledge on Payment gateways (Razorpay, Juspay)

• Experience with web application servers, basic idea on AWS and Azure

• Databases (SQL and NoSQL) and SQL query language.

• Good understanding of Networking principles.

• An understanding and background with Object Oriented Programming languages

• Required Full stack development knowledge.

Preferred skills and qualifications

• Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field

Desired Candidate Profile

• MBA from tier 1/ 2 colleges
• At least 5-10 years experience in core recruitment
• Tech and startup experience preferred
• Knowledge of applicant tracking systems
• Good presentation skills
• Excellent verbal and written communication skills
• Proficiency in MS Office Applications