VP of Marketplace at Flexiple Technologies · Remote only · 3 - 12 years · ₹15L - ₹50L / yr · Bootstrapped · Remote only · Posted 22 Oct 2021
Position Description
Despite the global pandemic, Flexiple has been growing ~25% month on month for the last 6 months and has grown its fully distributed network of highly skilled tech talent across ~50 countries now.
Our Marketplace & Talent Operations team till date has been led by https://www.linkedin.com/in/suvansh-bansal/">Suvansh Bansal, right now assisted by a 10 member team. We are now looking to add a leader to the team who can help us hire, grow, nurture, and retain quality operations talent. Additionally, you will play a key role in leading the strategy and execution to ensure that high-quality freelance talent is onboarded and optimally placed to meet client demands (average deal size of ~US$30000).
You have the opportunity to be a part of a company that is leading the remote work revolution and be the revenue-driving force in the premium B2B services industry Flexiple operates in. We expect to grow to $15 million by end of FY22-23.
Kindly note, this is a remote position.
Your Responsibilities:
- Attracting & Retaining Talent - Build and execute a strategy to effectively attract, onboard, and retain talent to meet the speed and quality expectations of our clients. This includes collaborating with our screening teams to optimize the process for sourced talent. Your strategic and analytical thinking will contribute to the formulation of unique solutions to streamline such processes.
- Optimize matching process - Lead a fully distributed team and ensure work practices are designed to encourage revenue optimization. The focus thus, needs to be on assessing client needs, finding the "right" freelancer, so that we can match freelance talent to meet the speed and quality expectations of our clients. A key work area would be to do supply planning in alignment with forecasted client demand.
- Collaboration with Sales team - Build robust feedback loops with the Sales team to ensure that both teams work in the same direction. Your success will be measured by exceeding established KPIs for the supply and the demand teams.
- Driving improvements with the Marketing team - Lead efforts while working with the founders to dramatically scale the inbound funnel. Your role will be prioritize the different methods of talent acquisition to meet the forecasted client demand. Your insights will help the marketing team build landing pages and site resources to attract and retain targeted talent.
- Work with the Founders - Share feedback backed by strategic and analytical thinking with the founders on tech products (for freelancer success, onboarding, and matching), technical screening, talent success (laying out a clear path for success for our community).
- Team - Lead by example, hire/ train/ mentor mentor junior team members, and provide instant, relevant feedback on areas of improvement for processes and performance.
Expectations in Week 1
- Understand our business model and way of working.
- Work with key teams to learn the core of Flexiple's talent operations and sales capabilities.
Expectations in Month 1
- Take ownership of a set of freelancer leads and work on the process followed for them.
- Complete a current state assessment of the structure and functions that define attracting, onboarding, and retaining talent.
- Pick up necessary tech skills that are needed for the industry.
Expectations till Month 3
- Take ownership of a set of client leads and work on finding the best matches for them.
- Complete a current state assessment of the structure and functions that define the Talent Matching process.
- Work with the existing Talent Operations team to help them improve their sales ability, industry knowledge, and tech understanding.
- Get the team in the habit of hitting their targets every month.
- Build up on the tech skills you picked up in the first month.
Expectations till Month 6
- Assess, develop, and execute strategies to effectively onboard, and retain talent while adapting to the specialized needs of our clients.
- Begin to assess, develop, and execute strategies to effectively matching talent while meeting the speed and quality expectations of our clients.
- Gain a deep understanding of the supply/ demand dynamics within Flexiple to assist with prioritization of matching activities and optimal supply planning.
- Build up on the tech skills you picked up in the first 3 months.
Expectations in Year 1
- Take ownership of the talent attraction, on-boarding, retention, and matching teams to meet changing demands and drive revenues.
- Develop and nurture robust feedback loops between the Talent Operations team and the Sales teams to efficiently run the matching process.
- Evaluate the current team and bridge shortfalls by hiring, training, growing, and retaining internal talent for the Talent Operations team.
- Develop supply models to ensure we can meet client expectations for current and future needs.
Who are you:
- 5+ years of experience in business operations/ management consulting, developing and executing strategies, leveraging analytics and KPIs to inform decision-making and performance management.
- Strong analytical skills and ability to problem solve to inform supply planning decisions so that priorities can be set are mandatory.
- Ability to lead a global team, provide motivation and clear direction to meet expectations by instilling accountability for quality, sense of urgency, and deepening of customer relationships with both clients and freelance talents.
- Proven ability to collaborate effectively and develop strong cross-functional relationships, especially with Operations and Sales functions.
- Accustomed to working in a metrics-driven environment and success in developing methods to achieve KPI expectations.
- Expertise in building a replicable playbook to hire, train, mentor junior team members.
- Ability to adapt to changing business priorities and environments.
Compensation and Benefits:
- A fully remote (work from anywhere) role
- Receive a more-than-competitive salary plus benefits
- A flat and transparent culture
- Support for setting up home office
- Laptop on joining
- Enjoy a culture with opportunities for growth and learning
Shubham Vishwakarma
Full Stack Developer - Averlon
About Flexiple Technologies
About
Flexiple is an offshore team and GCC building company. We build, staff and run your India team end to end, covering hiring, payroll, compliance, HR and IT, so you get an operating team rather than a list of candidates.
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Company: Bozzocabs Pvt. Ltd.
Location: Hyderabad, Telangana, India
Employment Type: Full-time
Experience: 3–7 years (relevant experience preferred)
Role: City Operations Head – End-to-End Ownership
About Bozzo Cabs
Bozzo Cabs is a mobility startup building a transparent ride-hailing platform designed to serve both drivers and customers.
We are preparing for our Hyderabad market rollout, starting with Bike and Auto services, with a long-term vision to expand across India.
We are looking for a highly responsible, execution-oriented City Operations Head who can take complete ownership of Hyderabad's ground operations, build the operational team, execute field activities from real-world app testing and driver onboarding to pilot execution and city launch.
Role Overview
This is a hands-on leadership role, not a desk-only management position.
The selected candidate will be responsible for building and executing Bozzo's entire Hyderabad ground operations from the initial testing stage through pilot launch and city-level expansion.
You will be expected to independently plan, execute, monitor and improve all operational activities on the ground.
You must be comfortable visiting driver locations, interacting directly with drivers and customers, managing field teams, solving operational problems and coordinating with the product and technical teams.
Key Responsibilities
1. End-to-End Field Operations- Take complete ownership of Bozzo's Hyderabad field operations.- Plan and execute daily, weekly and monthly operational activities.- Identify suitable driver acquisition locations, transport hubs, auto stands and high-demand areas.- Build operational processes from scratch.- Personally supervise field activities and ensure execution.- Identify operational challenges and resolve them independently.
2. App Testing & Pilot Execution- Take responsibility for real-world testing of both Bozzo Customer and Driver applications.- Coordinate testing with real bike and auto drivers and customer testers.- Test the complete booking journey, including registration, document submission, driver approval, online/offline status, ride requests, acceptance, pickup, trip completion and payments.- Identify app bugs, technical issues and operational gaps.- Maintain a structured bug-tracking and issue-escalation process.- Coordinate with developers and ensure reported issues are followed through to resolution.- Conduct repeat testing after fixes.- Ensure operational readiness before expanding the pilot.
3. Driver Acquisition & Onboarding- Develop and execute a driver acquisition strategy for Hyderabad.- Recruit genuine bike and auto drivers through field activities, referrals and local networks.- Personally interact with drivers and explain Bozzo's business model.- Build and manage a driver onboarding team.- Ensure proper registration, document collection, verification and activation.- Develop strategies to convert registered drivers into active drivers.- Build strong relationships with drivers and address their concerns.- Monitor driver activation, retention, online availability and completed rides.
4. Driver Engagement & Retention- Understand driver expectations, challenges and earning concerns.- Explain subscription and platform-fee models transparently.- Design practical driver engagement and retention initiatives.- Monitor driver activity and identify reasons for inactivity.- Build driver referral and local community networks.- Handle escalations, complaints and operational disputes.
5. Customer Acquisition & Ground Operations- Develop offline customer acquisition strategies.- Identify high-potential customer segments, including office commuters, students and daily travellers.- Plan customer onboarding campaigns and local promotions.- Coordinate customer testing and collect feedback.- Monitor booking experience, cancellations, pickup issues and customer complaints.- Improve customer experience and repeat usage.
6. Team Building & Management- Recruit and manage field executives and onboarding personnel.- Assign daily targets, territories and responsibilities.- Train team members on the Bozzo applications and operational procedures.- Conduct daily reviews and weekly performance assessments.- Monitor individual productivity and field execution.- Build a disciplined and accountable ground operations team.
7. City Launch & Expansion- Prepare a practical Hyderabad pilot-launch plan.- Identify suitable launch zones and operational coverage areas.- Develop driver supply and customer demand strategies.- Ensure sufficient active driver availability in targeted locations.- Plan operational incentives within approved budgets.- Establish launch processes, escalation systems and support coordination.- Monitor city performance and recommend expansion based on actual results.
8. Reporting, Budget & Performance Management- Prepare daily, weekly and monthly operational reports.- Manage field operations within approved budgets.- Track driver acquisition costs and activation rates.- Monitor completed rides, cancellations, driver retention and customer acquisition.- Identify operational inefficiencies and propose improvements.- Report progress, challenges and key decisions to the Founder & CEO.
Required Experience & Skills
- 3–7 years of relevant experience in mobility, ride-hailing, fleet operations, logistics or hyperlocal operations.
- Previous experience with companies such as Uber, Ola, Rapido, Namma Yatri or similar mobility platforms is strongly preferred.
- Experience in city operations, driver acquisition, fleet onboarding or ground operations.- Proven ability to build and manage field teams.
- Strong understanding of driver onboarding and ride-hailing operations.
- Experience handling operational escalations and customer/driver issues.
- Ability to manage field execution independently.
- Strong problem-solving and decision-making skills.
- Good communication and team leadership abilities.
- Comfortable with field travel across Hyderabad.
- Telugu and Hindi communication skills preferred; English required.
What We Expect From You
We are looking for someone who:
- Takes ownership instead of waiting for instructions.
- Can build ground operations from zero.
- Is willing to work directly in the field.
- Can recruit, train and manage a team.
- Can independently execute operational plans.
- Understands the realities of driver acquisition and customer demand.
- Can work in a startup environment with limited resources.
- Is accountable for measurable outcomes, not just activities.
Works closely with:-
- Product & Technology Team
- Driver Onboarding Team
- Customer Operations Team
- Marketing & Growth Team
Equity & Revenue-Sharing Opportunity
This is an opportunity to join Bozzo Cabs at an early stage in a key leadership position.
Equity participation opportunity as part of the Senior Management team, subject to mutual agreement and formal documentation.
Revenue-sharing arrangement linked to the role, responsibilities and agreed contribution.
Equity structure, vesting terms, revenue-sharing percentage and other financial terms will be discussed during the interview or a personal meeting.
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Full Stack Developer - Averlon