Position Description
Despite the global pandemic, Flexiple has been growing ~25% month on month for the last 6 months and has grown its fully distributed network of highly skilled tech talent across ~50 countries now.
Our Marketplace & Talent Operations team till date has been led by https://www.linkedin.com/in/suvansh-bansal/">Suvansh Bansal, right now assisted by a 10 member team. We are now looking to add a leader to the team who can help us hire, grow, nurture, and retain quality operations talent. Additionally, you will play a key role in leading the strategy and execution to ensure that high-quality freelance talent is onboarded and optimally placed to meet client demands (average deal size of ~US$30000).
You have the opportunity to be a part of a company that is leading the remote work revolution and be the revenue-driving force in the premium B2B services industry Flexiple operates in. We expect to grow to $15 million by end of FY22-23.
Kindly note, this is a remote position.
Your Responsibilities:
- Attracting & Retaining Talent - Build and execute a strategy to effectively attract, onboard, and retain talent to meet the speed and quality expectations of our clients. This includes collaborating with our screening teams to optimize the process for sourced talent. Your strategic and analytical thinking will contribute to the formulation of unique solutions to streamline such processes.
- Optimize matching process - Lead a fully distributed team and ensure work practices are designed to encourage revenue optimization. The focus thus, needs to be on assessing client needs, finding the "right" freelancer, so that we can match freelance talent to meet the speed and quality expectations of our clients. A key work area would be to do supply planning in alignment with forecasted client demand.
- Collaboration with Sales team - Build robust feedback loops with the Sales team to ensure that both teams work in the same direction. Your success will be measured by exceeding established KPIs for the supply and the demand teams.
- Driving improvements with the Marketing team - Lead efforts while working with the founders to dramatically scale the inbound funnel. Your role will be prioritize the different methods of talent acquisition to meet the forecasted client demand. Your insights will help the marketing team build landing pages and site resources to attract and retain targeted talent.
- Work with the Founders - Share feedback backed by strategic and analytical thinking with the founders on tech products (for freelancer success, onboarding, and matching), technical screening, talent success (laying out a clear path for success for our community).
- Team - Lead by example, hire/ train/ mentor mentor junior team members, and provide instant, relevant feedback on areas of improvement for processes and performance.
Expectations in Week 1
- Understand our business model and way of working.
- Work with key teams to learn the core of Flexiple's talent operations and sales capabilities.
Expectations in Month 1
- Take ownership of a set of freelancer leads and work on the process followed for them.
- Complete a current state assessment of the structure and functions that define attracting, onboarding, and retaining talent.
- Pick up necessary tech skills that are needed for the industry.
Expectations till Month 3
- Take ownership of a set of client leads and work on finding the best matches for them.
- Complete a current state assessment of the structure and functions that define the Talent Matching process.
- Work with the existing Talent Operations team to help them improve their sales ability, industry knowledge, and tech understanding.
- Get the team in the habit of hitting their targets every month.
- Build up on the tech skills you picked up in the first month.
Expectations till Month 6
- Assess, develop, and execute strategies to effectively onboard, and retain talent while adapting to the specialized needs of our clients.
- Begin to assess, develop, and execute strategies to effectively matching talent while meeting the speed and quality expectations of our clients.
- Gain a deep understanding of the supply/ demand dynamics within Flexiple to assist with prioritization of matching activities and optimal supply planning.
- Build up on the tech skills you picked up in the first 3 months.
Expectations in Year 1
- Take ownership of the talent attraction, on-boarding, retention, and matching teams to meet changing demands and drive revenues.
- Develop and nurture robust feedback loops between the Talent Operations team and the Sales teams to efficiently run the matching process.
- Evaluate the current team and bridge shortfalls by hiring, training, growing, and retaining internal talent for the Talent Operations team.
- Develop supply models to ensure we can meet client expectations for current and future needs.
Who are you:
- 5+ years of experience in business operations/ management consulting, developing and executing strategies, leveraging analytics and KPIs to inform decision-making and performance management.
- Strong analytical skills and ability to problem solve to inform supply planning decisions so that priorities can be set are mandatory.
- Ability to lead a global team, provide motivation and clear direction to meet expectations by instilling accountability for quality, sense of urgency, and deepening of customer relationships with both clients and freelance talents.
- Proven ability to collaborate effectively and develop strong cross-functional relationships, especially with Operations and Sales functions.
- Accustomed to working in a metrics-driven environment and success in developing methods to achieve KPI expectations.
- Expertise in building a replicable playbook to hire, train, mentor junior team members.
- Ability to adapt to changing business priorities and environments.
Compensation and Benefits:
- A fully remote (work from anywhere) role
- Receive a more-than-competitive salary plus benefits
- A flat and transparent culture
- Support for setting up home office
- Laptop on joining
- Enjoy a culture with opportunities for growth and learning
Similar jobs
NWAY TECHNOLOGIES PVT LTD
COMPANY PROFILE
Nway Technologies is an eminent name in the business sphere, renowned to offer unsurpassed IT software solutions in the field of Construction ERP, Transport, Cotton, Real Estate, Mall Management, Website development etc. From idealization and conceptualization to development and after-sales services, our genius professionals know their work well and never hesitate to walk an extra mile to cater to the industry specific needs of our clients. We deliver smart, dedicated and timely services to add value in our client's business and dependable work ethics. We are right now serving companies having turnover of 50 crores to
3000 crores at most.
Job Description
Department: Support
Qualification: Bachelor’s (BE/B.Tech) or other
Position: Subject Matter Expert (HR)
Experience: 4 years – 7 years
Location: Indore
Roles & Responsibilities:-
Provide first-line support to clients via telephone/email/tickets according to decide by the
company.
Troubleshooting and resolving IT issues in a timely manner.
Answering customer questions.
Receive, Review and Manage client data in the software.
Facilitate valuable and clear verbal and written communication with clients.
Coordinate with internal teams to identify & resolve issues as well as opportunities for
improvement of system and services.
Provide strategic guidance to client personnel on various modules of ERP.
Requirement:-
Degree in computer science or information technology preferred.
Microsoft certification is advantageous.
Previous experience in a support role.
Experience with remote desktop applications.
Strong analytical and problem-solving skills.
Good communication skills, both written and verbal.
Excellent interpersonal skills.
Why should you join us?
Experience the thrill of working in a high-growth startup!
What we are looking for:
1. Fluent spoken and written English communication
2. Good with Google Sheets/Excel
3. Strong Attention to Detail skills
4. Strong analytical skills and an ability to make solid decisions and evaluate campaign performance based on data
5. A bachelor's degree in Engineering would be preferred
6. Strong googling skills
7. Willingness to work from our office in Bavdhan, Pune
Your day-to-day responsibilities will include:
1. Identify relevant influencers on all social media
2. Dealing with everything about influencer marketing from A to Z: Briefing, negotiation, and managing influencer relations
3. Day-to-day account management, including the review of influencer trackers, reports, recaps, maintaining database invoices, budget management, revenue and engagement through attribution platform, etc
4. Managing ongoing influencer/brand ambassador programs
5. Uncover, experiment, and leverage new emerging channels and opportunities to accelerate growth
6. Engaging with top micro-influencers operating across different countries and platforms
Compensation: ₹5 - ₹10 L per year
Office Location: 2nd Floor, Malhar Building, Rohit Nagar, near Chandani Chowk, Bavdhan, Pune
- You will work directly with the two co-founders in helping the company to achieve its strategic and operational goals, by delivering key internal and external projects that are critical to the success of the company
- You will own the creation of all external facing material produced by the CEO Office for senior engagements with the promoters, board and all employees
- You will have a deep understanding of the company business model, the underlying profitability and levers of different business verticals
- You will be responsible for driving the rigour of analytical market based insights into actionable co-ordination between the Revenue team and the Brand team
Purpose of Job is to strategize, manage & execute Training framework for the organization
Technical Skills
-
Sound knowledge of Industry L&D Practices
-
Moderate knowledge of BFSI Sector & Products
-
Content creation & LMS framework understanding
-
ROI Measurement tools
-
Kirkpatrick Evaluation Matrix
-
Animation & Simulation expertise
Job Responsibilities :
Team Management
⮚ Manage a team of Learning specialist and driving various Learning Initiatives on LMS, Classroom, Virtual platforms
⮚ Upskill the team periodically on Training Tools like Impact Evaluation, Content Creation, Data Reporting, etc
Impact Oriented Initiatives
⮚ Roll out Department wise Sustainable training initiatives with Impact Oriented objective & measurement of ROI
⮚ Analyzing the training need & identifying tools and matrices determining the overall impact on business
Stakeholder Management
⮚ Regular interaction & Collaboration with Stakeholders and gathering Short-term & Long-term training needs and actualizing in the Training Calendar
⮚ Publishing Training MIS & Impact reports to stakeholders and fulfilling their training asks alongside launching sustainable training initiatives
MIS & Analytics
⮚ Having a strong hold on Reporting of Data related to Training, for eg. Reports, Content, Assessment, Feedback Scores, etc.
⮚ Periodic Reporting of Training reports to stakeholders
Content Creation
⮚ Developing content based on identified competencies for all Management levels on Soft Skills, Behavioral, Leadership skills, etc.
⮚ Conduct Pre & Post Analysis as required to match Executive expectations and design Content in retrospect to expectations
Qualification :
-
Any graduate
-
Work experience- Minimum 12-15 years, 5+ years in Training & 3 + years Team Handling
-
Preferred from BFSI or MFI
-
Aged below 37 years
-
Certification in Learning & Development will be an added advantage.
Key responsibilities:
- Define the overall content roadmap for AyurVAID across social media, website, and other communication channels, along with leadership
- Deliver high quality content on diseases, treatments, blogposts, FAQs etc. by conducting secondary research, AyurVAID case reports, discussions with Physicians and reviewing clinical textbooks
- Manage a team of content writers to ensure high productivity and quality outputs
- Set up an AyurVAID community (online) to engage on healthcare queries, sharing information, webinars, podcasts on regular basis on various topics
- Ensure patient testimonials (video) are scripted appropriately and edited by video editors
- Overall ownership of content generated for AyurVAID across channels
● Understanding user behavior and performing root-cause analysis of changes in data trends
to identify corrections or propose desirable enhancements in product & across different
verticals
● Excellent problem solving skills and the ability to make sound judgments based on trade-offs for different solutions to complex problem constraints
● Defining and monitoring KPIs for product/content/business performance and identifying
ways to improve them
● Should be a strong advocate of data driven approach and drive analytics decisions by doing user testing, data analysis, and A/B testing
● Help in defining the analytics roadmap for the product
● Working with stakeholders, including Customer Support team, Customer Success team and senior executive management to address customer/product problems effectively.
● Providing regular reports to the management on product performance and issues.
● Managing prioritization and trade-offs between customer experience, business impact and product performance.
● Working with the PM team during the sprint releases to help enhance the product with
long-term solutions for product issues.
● Driving the collection of new data that would help build the next generation of algorithms
(E.g. audience segmentation, contextual targeting)
● Explain trends across data sources, potential opportunities for growth or improvement, and data caveats for descriptive, diagnostic, predictive (including forecasting), and prescriptive data projects
● Develop user archetypes and build dashboards to demonstrate their usage patterns
● Capture and document data user stories, use cases, and workflows
● The candidate will be responsible for a broad array of individual services, including
Architect and lead team for implementing a set of cloud-based services that will
power Zopper Assure and Zopper Finance.
● Providing technical expertise for every phase of the project lifecycle from concept
development to solution design, implementation, optimization and support.
● Prior experience in development of e-commerce systems or any other high scale
web/mobile backends is required.
● Expertise in any one programming knowledge preferably in Python.
● Prototype and present various alternative solutions for complex business problems to
Senior Management
● Prepares the technical design of the more complex technology components within the
module
● Assists the architect in articulating the pros and cons of using a certain technology
stack or component or design pattern versus another to the project team and drives
selection of technologies, designs to come up with the optimal architecture.
● Drives the performance tuning, re-design and refactoring for a module
● Contributes to designing and implementing the build, release process as well as system
configuration and deployment characteristics of the application
● Implements (hands-on) the module components based on industry best practices.
● Mentors the team (people working on the module and other project team members) on
● Technology concepts and best practices for design, implementation and other
processes
Prerequisites
● Candidate should hold 8+ Yrs of experience
● Should have 3+ years of experience in team handling
● Should be a Btech/MTech
- Must have start-up Experience
- Prior experience in operations or category management is a bonus
- High sense of ownership and a penchant for excellence
For software developers, learning programming languages needs to be practical. This is where the startup has helped more than 15000 students to turn theory into practical knowledge. Currently, offering 9 courses the startup has played a catalyst for thousands of students to land jobs at tech giants like Google, Amazon, Adobe, and Walmart. The startup enables students to follow a comprehensive curriculum and seek help from industry experts without facing any geological barrier.
The founders of the startup are the alumnus of acclaimed institutes like IIT Delhi and Stanford University with experience of working in Amazon, Facebook, Cars24, and other top startups in India.
As a Teacher Ops Manager -Campus, you will be responsible for end to end smooth running of the daily activities, act as an employee champion and change agent.
What you will do:
- Onboarding and churning of Campus Ambassadors (CAs).
- Ensuring lead flow to onboard talented pool of CAs regularly.
- Managing performance of these CAs.
- Churning of CAs from system upon tenure completion or termination.
- Looking into admissions coming through campus ambassadors.
- Driving referral programme to bring admissions.
- Driving course promotions and sensitisation within engineering campuses across India.
- Engagement of Campus Ambassadors :
- Designing and executing (end to end) coding events, workshops, webinars and offline events at campuses.
- Designing tasks weekly and driving adoption.
- Managing rewards and recognition of CAs.
- Marketing:
- Driving BTL and ATL marketing initiatives
- New initiatives:
- Rigorously driving new initiatives - This includes piloting these initiatives within a set of CAs, evaluating and scaling within the entire CA community.
- College level tie-ups - Understanding college specific requirements and catering to the challenges through our resources.
What you need to know / have:
- Minimum 2+ year experience in team management.
- Excellent Problem Solver.
- Highly data-oriented.
- Entrepreneurial and able to think on your feet to come up with ways to solve problems.
- Growth-hacking attitude.
- Outstanding verbal and written communication skills.
- Excellent stakeholder management skills.
- Good communication skills.
Experience: 2 to 5 years
Annual CTC: Rupees 6,00,000 to 8,00,000