Position Description
Despite the global pandemic, Flexiple has been growing ~25% month on month for the last 6 months and has grown its fully distributed network of highly skilled tech talent across ~50 countries now.
Our Marketplace & Talent Operations team till date has been led by https://www.linkedin.com/in/suvansh-bansal/">Suvansh Bansal, right now assisted by a 10 member team. We are now looking to add a leader to the team who can help us hire, grow, nurture, and retain quality operations talent. Additionally, you will play a key role in leading the strategy and execution to ensure that high-quality freelance talent is onboarded and optimally placed to meet client demands (average deal size of ~US$30000).
You have the opportunity to be a part of a company that is leading the remote work revolution and be the revenue-driving force in the premium B2B services industry Flexiple operates in. We expect to grow to $15 million by end of FY22-23.
Kindly note, this is a remote position.
Your Responsibilities:
- Attracting & Retaining Talent - Build and execute a strategy to effectively attract, onboard, and retain talent to meet the speed and quality expectations of our clients. This includes collaborating with our screening teams to optimize the process for sourced talent. Your strategic and analytical thinking will contribute to the formulation of unique solutions to streamline such processes.
- Optimize matching process - Lead a fully distributed team and ensure work practices are designed to encourage revenue optimization. The focus thus, needs to be on assessing client needs, finding the "right" freelancer, so that we can match freelance talent to meet the speed and quality expectations of our clients. A key work area would be to do supply planning in alignment with forecasted client demand.
- Collaboration with Sales team - Build robust feedback loops with the Sales team to ensure that both teams work in the same direction. Your success will be measured by exceeding established KPIs for the supply and the demand teams.
- Driving improvements with the Marketing team - Lead efforts while working with the founders to dramatically scale the inbound funnel. Your role will be prioritize the different methods of talent acquisition to meet the forecasted client demand. Your insights will help the marketing team build landing pages and site resources to attract and retain targeted talent.
- Work with the Founders - Share feedback backed by strategic and analytical thinking with the founders on tech products (for freelancer success, onboarding, and matching), technical screening, talent success (laying out a clear path for success for our community).
- Team - Lead by example, hire/ train/ mentor mentor junior team members, and provide instant, relevant feedback on areas of improvement for processes and performance.
Expectations in Week 1
- Understand our business model and way of working.
- Work with key teams to learn the core of Flexiple's talent operations and sales capabilities.
Expectations in Month 1
- Take ownership of a set of freelancer leads and work on the process followed for them.
- Complete a current state assessment of the structure and functions that define attracting, onboarding, and retaining talent.
- Pick up necessary tech skills that are needed for the industry.
Expectations till Month 3
- Take ownership of a set of client leads and work on finding the best matches for them.
- Complete a current state assessment of the structure and functions that define the Talent Matching process.
- Work with the existing Talent Operations team to help them improve their sales ability, industry knowledge, and tech understanding.
- Get the team in the habit of hitting their targets every month.
- Build up on the tech skills you picked up in the first month.
Expectations till Month 6
- Assess, develop, and execute strategies to effectively onboard, and retain talent while adapting to the specialized needs of our clients.
- Begin to assess, develop, and execute strategies to effectively matching talent while meeting the speed and quality expectations of our clients.
- Gain a deep understanding of the supply/ demand dynamics within Flexiple to assist with prioritization of matching activities and optimal supply planning.
- Build up on the tech skills you picked up in the first 3 months.
Expectations in Year 1
- Take ownership of the talent attraction, on-boarding, retention, and matching teams to meet changing demands and drive revenues.
- Develop and nurture robust feedback loops between the Talent Operations team and the Sales teams to efficiently run the matching process.
- Evaluate the current team and bridge shortfalls by hiring, training, growing, and retaining internal talent for the Talent Operations team.
- Develop supply models to ensure we can meet client expectations for current and future needs.
Who are you:
- 5+ years of experience in business operations/ management consulting, developing and executing strategies, leveraging analytics and KPIs to inform decision-making and performance management.
- Strong analytical skills and ability to problem solve to inform supply planning decisions so that priorities can be set are mandatory.
- Ability to lead a global team, provide motivation and clear direction to meet expectations by instilling accountability for quality, sense of urgency, and deepening of customer relationships with both clients and freelance talents.
- Proven ability to collaborate effectively and develop strong cross-functional relationships, especially with Operations and Sales functions.
- Accustomed to working in a metrics-driven environment and success in developing methods to achieve KPI expectations.
- Expertise in building a replicable playbook to hire, train, mentor junior team members.
- Ability to adapt to changing business priorities and environments.
Compensation and Benefits:
- A fully remote (work from anywhere) role
- Receive a more-than-competitive salary plus benefits
- A flat and transparent culture
- Support for setting up home office
- Laptop on joining
- Enjoy a culture with opportunities for growth and learning
Shubham Vishwakarma
Full Stack Developer - Averlon
About Flexiple Technologies
About
Company social profiles
Similar jobs
- Cultivating solid relationships with clients through the provision of exceptional after-sales service.
- Creating a positive onboarding experience for new clients.
- Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
- Identifying ways to overcome clients' initial dislike of company products.
- Maintaining an accurate record of all existing and potential clients.
- Responding to client inquiries in a timely and professional manner.
- Training and providing overall guidance to client service employees.
- Organizing training seminars to enable clients to fully utilize product features and benefits.
- Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
Digital Test Analyst
The role will work collaboratively with almost all facets of the agency including our super talented UX, Creative, UI and Development teams as well as our Project Managers.
THE ROLE
Sitting within the delivery team, you will be responsible for:
· Undertaking manual testing on digital projects such as websites, mobile apps, API’s testing, data verification and validation, and CMS backend testing
· Cross Browser, Platform and Device testing, and accessibility testing where applicable
· Defining test cases based on project scope to meet project acceptance criteria
· Execution of test cases; covering functional, non-functional and regression testing
· Creation and ongoing management of Test Plans
· Writing and executing automated UAT functional tests using tools such as Selenium and / or Appium
· Collaborating with internal and external test resources to execute the test plan
· Creation and ongoing management of testing processes
· Working with development resources to raise and resolve defects within the test plan timeline
THE ESSENTIALS
To most effectively perform as the Test Analyst, you should have:
· Extensive experience in website functionality testing
· Minimum 3 years commercial experience as an experienced Digital Test Analyst
· Automated testing experience using tools such as Selenium is a must
· Skills to break down project scope into test cases
· Strong technical proficiency (Javascript skills preferred)
· Experience using JIRA and communicating at a technical level with Developers
· Best practice quality assurance and attention to detail is a must
· Strong communication skills
· Proactive approach to your work
· Leading the testing on a large website project highly regarded
About Softobiz:
Innovation begins with like-minded people aiming to transform the world together. At Softobiz, we invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. With a team of 150+ technology enthusiasts, we have been trusted by leading enterprises around the globe for over 12+ years.
At Softobiz, we foster a culture of equality, learning, collaboration, and creative freedom, empowering our employees to grow and excel in their careers. Our technical craftsmen are pioneers in the latest technologies like AI, machine learning, and product development.
Why Should You Join Softobiz?
- Work with technical craftsmen who are pioneers in the latest technologies.
- Access training sessions and skill-enhancement courses for personal and professional growth.
- Be rewarded for exceptional performance and celebrate success through engaging parties.
- Experience a culture that embraces diversity and creates an inclusive environment for all employees.
Softobiz is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will be afforded equal employment opportunities without discrimination based on race, creed, color, national origin, sex, age, disability, or marital status.
For more information about our solutions and organization, visit www.softobiz.com,
Follow us
on LinkedIn, Twitter, and Facebook for more updates.
NodeJS (Node.js)
Amazon Web Services (AWS)Responsibilities
- Understand the high-level product roadmap for the squad and immediate features to be developed, contributing to high-level estimation and lay-out of the development sequences. Complete complex development tasks with minimal guidance
- Constantly and actively contribute to pushing code to production with the objective of becoming a main contributor. Write testable, efficient, and reusable code suitable for continuous integration and deployment, that respects best practices and industry development standards
- Review Unified Modeling Language (UML) diagrams and technical documentation, ensuring its quality. Enable best practices to help the team achieve their technical tasks and continually thrive in improving the technology of the product/team.
- Drive the adoption of best practices & regular participation in code reviews, design reviews, architecture discussions
- Experiment with new and relevant technologies, and tools, and drive innovation & adoption while measuring yourself on the impact you can create.
- Implementation of long-term technology vision for your team. Responsible for the complete architecture of your product.
- Creating architecture & designs for new solutions around existing/new areas u Decide technology & tool choices for your team & be responsible for them.
- Be accountable for code quality with the assistance of a QA Analyst to conduct adequate testing.
- Review and contribute to technical documentation. Contribute actively to the design of the solution, challenging other members on technical decisions.
Skills
- Working with other TypeScript developers and software engineers to develop Front-end and back-end architecture that’s well-structured and flexible, along with the APIs to support it.
- Developing and implementing Back-end architecture to support user interface concepts.
- Developing and implementing highly responsive user interface components using Node concepts.
- Create data visualization tools, libraries, and reusable code for prospects.
- In-depth knowledge of TypeScript, CSS, HTML, and back-end languages.
- Knowledge of Backend service like AWS Services, Microservice, Serverless software.
Qualifications
- Bachelor's degree in computer science, computer engineering, or related field.
- Proficiency with TypeScript, CSS, HTML, and Back-end languages.
- 7+ years’ experience in Node JS, Typescript, NoSQL, RDBMS, AWS Services
- The ability to learn new technologies quickly
- The ability to communicate complex procedures to other colleagues.
React.js
Javascript
JavaWe are looking for a motivated React js developer to come join our team.
Roles & Responsibilities:
- React.js developers (about 3-5 years of experience) are involved in the interface
- component design from implementation to testing.
- Implement user interface components for JavaScript-based web and mobile applications using the React open-source library ecosystem.
- Should have proficiency in front end languages HTML, CSS, JavaScript, and JavaScript
- frameworks like REACT, Angular JS.
- Have knowledge in REACT tools such as react.js, Webpack, Enzyme, Redux, and Flux. Previous experience in user application.
- interface design is essential.
- Must have hands-on experience in payment gateway,3rd party API integration, Security encryption & decryption experience.
Skills:
- A good attitude toward work, Strong problem-solving skills
- Desire to work in a fast-paced environment along with project and time management skills
- Ability to work independently or with a group
- Manage incoming & outbound calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Proven customer support experience or experience as a client service representative
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling skills and active listening
Skills:-
- Should have Good Communication skill.
- Should have good knowledge of Excel.
- Should have good writing skills.
Vue.js
C#
iOS App Development
Objective C
Swift
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon