Wolken Software, Bangalore - Product Support Engineer.

at Wolken Software

DP
Posted by Manjitha B Hegde
icon
Bengaluru (Bangalore)
icon
2 - 5 yrs
icon
₹4L - ₹15L / yr
icon
Full time
Skills
Java
MySQL
Product support
Technical support
SQL
About Company:

Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.

Key Skills:

  • Need to Understand the product and features, to demonstrate the end users.
  • Sound knowledge on Java and SQL
  • Need to Analyze and Resolve the Product specific queries, MySQL.
  • Consistently Deliver the customer requirements.
  • Engage with Development team and manage the progress of cases.
  • Should be able to cope up with high pressure work environment.
  • Work model will be 24X7.


Must require:

  • Good Communication both verbal and written
  • Analytical skills
  • Team play
 
Read more

About Wolken Software

Founded
2011
Type
Products & Services
Size
100-1000
Stage
Profitable
About
N/A
Connect with the team
icon
Kavya Hegde
icon
View
icon
Sanjay Gowda
icon
Deeksha M
icon
Aishwarya R Hegde
Why apply to jobs via Cutshort
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
2101133
Matches delivered
3712187
Network size
15000
Companies hiring

Similar jobs

icon
Remote, Pune
icon
0 - 3 yrs
icon
₹1.2L - ₹1.8L / yr
Customer Success
Customer Support
Customer Service
Technical support
Communication Skills
+1 more

 

Abmiro Solutions is currently seeking a friendly and highly skilled Customer Success Executive to provide enterprise-level support to our vast international customer base. He/She must be able to provide support via phone, web, email, chat, and other channels as needed.

Excellence in customer service skills is a must. We are looking for a self-motivated person who is willing to take ownership of customer issues, complaints and queries reported and see those problems through to resolution.

 

If you love to explore CRM platforms and wish to have regular interaction and dialog with our customers across the globe, we are looking for you!

 

We are having our best year yet here in 2020 and looking for talented people who want to make a real difference.

Position: Customer Success Executive

Education: Graduate

Experience: 0 to 3 Years

Work timing: UK shift - 3:30 pm IST to 1:30 am IST

Responsibilities and Duties:

  1. Manage inbound calls, chats, ticketing system and emails.
  2. Taking ownership of tickets, acknowledging them for confirmation to the customer.
  3. Guide Customers with technical or non-technical problems
  4. Strong computer skills needed to research, diagnose, troubleshoot, and identify solutions to customer issues
  5. Exceptional customer service skills and excellent communication skills to provide prompt and accurate feedback to customers
  6. Good written communication skills to ensure proper recording of all customer interactions and closure of all presented issues
  7. Commitment to documenting knowledge in the form of knowledge base tech notes and articles
  8. Act as a liaison between the delivery team, customers and vendors.
  9. Proactively work on building process improvements to enhance customer experience.

 

Technical Knowledge and Skills:

  1. BE degree in Information Technology, Computer Science, BCA, BCS or similar
  2. Work experience in technical support, IT support, or as a technical engineer is a plus
  3. Aptitude for problem-solving
  4. Excellent client-facing/customer service skills
  5. Excellent written and verbal communication skills
  6. Ability to focus and follow-through to the resolution of issues
  7. Ability to diffuse tension and work the issue at hand
  1. Basic knowledge of MySQL, Shell Scripts, etc is a plus

 

What We Provide -

  • Be part of a dynamic young and friendly team that strives for top quality and fantastic work culture
  • Hell lot of stuff to innovate and learn at the same time
  • Opportunities and guidance to learn new technologies, share knowledge and grow within the company and sector. 

Location: Pune (Remote until lockdown)

PS: We're a small team, and your impact is going to be huge! 

Read more
at Fynd
DP
Posted by Akshata Kadam
icon
Mumbai, Noida, Bengaluru (Bangalore)
icon
0 - 1 yrs
icon
₹6L - ₹9L / yr
SQL
MongoDB
Python
Javascript
At Fynd Platform, https://platform.fynd.com/, Partnership Program, we tie-up with a few different types of partners in Technology, Growth Channels, Supply Softwares, Reseller, Solutions, agencies as well as freelancers to tap into large markets across geographies and business verticals. Our partnership programs are flexible as we believe in meaningful partnerships and solutions.

The ideal candidate for this role will help with managing the current partnerships and strengthen them further. We are looking for someone who can dive deep into the problem statement and solve it by aligning multiple stakeholders.

Minimum 1 year work experience is Must.

Responsibilities:
  • Monitor and evaluate channel integration effectiveness and stability
  • Identify and resolve potential gaps in partner integration and share with relevant stakeholders
  • Resolve day-to-day queries of sellers regarding any partner integrations
  • Build scalable end-to-end processes by aligning multiple teams
  • Collaborate and work closely with multi-disciplinary teams like marketing, sales, demand generation, and customer success to deliver goals and remove any roadblocks along the way
  • Handle multiple communication channels with different partners like Chats, Email & Calls

Requirements:
  • Prior developer or technical support experience in SaaS industry (preferable but not mandatory)
  • Sound understanding and working knowledge of APIs and ability to write database queries for debugging (SQL, no SQL etc.)
  • Above par debugging and problem-solving skills
  • Good communication, influencing, networking, and negotiation skills
  • Understanding of End to end E-commerce process is a plus
Read more
icon
Delhi
icon
2 - 6 yrs
icon
₹5L - ₹15L / yr
Technical support
MySQL
Postman
RESTful APIs
Tech Support
+1 more
Job Description

Shiprocket is seeking a Technical Lead to head the technical support team responsible for helping customers answer general product questions as well as Integration related queries on the Shiprocket platform. Also, assist customers with various integration processes. This key function is part of our rapidly growing team and will present the opportunity to collaborate closely with Customer Success, Product, and Engineering to ensure customer satisfaction.

We're looking for a motivated, self-starter who is comfortable wearing multiple hats and thrives in a dynamic environment. The ideal candidate will have exceptional Techincal Support skills, solid technical experience, and proven experience successfully growing a distributed support team at an enterprise SaaS organization. You must be nimble, highly-collaborative, and able to think on your feet. This is a great opportunity to join a rapidly accelerating organization.

Responsibilities
• Manage and grow a team of Techincal Support Engineers
• Establish Techincal support best practices and implement support processes to drive consistency across the team and enhance customer satisfaction.
• Manage the activities of the team through ongoing oversight of the support queue to ensure that tickets are followed up on, kept up to date, and properly closed to ensure adherence.
• Assist the team with issue resolution and act as a point of escalation when needed.
• Identify recurring issues, perform root cause analysis, and provide suggestions to Engineering, Product, and Customer Education teams to drive a decrease in support tickets.
• Maintain regularly scheduled team meetings.
• Provide coaching and development feedback to team members.
• Screen, interview and hire Technical Support Engineers.
• Ensure a smooth onboarding process for new hires.

Requirements
• 3+ years in a Techincal Support role in an enterprise SaaS environment.
• Basic knowledge of Mysql, POSTMAN, and REST APIs is a must.
• Knowledge of Ecommerce Platforms like Magento, Woocommerce, Amazon, Shopify, etc. is a plus.
• Excellent interpersonal and customer service skills.
• Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
• Ability to deal with difficult situations and work calmly and professionally under pressure.
• Logical approach to troubleshooting, including good analytical and problem-solving skills.
• Experience with ticket/logging tools, e.g. Freshdesk, Jira.
• Experience with writing and organizing customer-facing help documentation.
• Ability to thrive in a highly ambiguous environment. Startup experience is a major plus.
• Bachelor's degree in a related field or equivalent years of relevant experience required.
Read more
DP
Posted by Sree Malathi
icon
Chennai
icon
0 - 2 yrs
icon
₹2L - ₹4L / yr
SQL
Data management
Product support

FIRM OVERVIEW

Datazoic is a cutting edge, Capital Markets focused FinTech Company. Its core application is a predictive analytic platform designed for full service Investment Banks and Asset Management firms. Its user base extends to over 1500 users across four, large sell-side firms Now, if you are someone who can fit in, do read the roles listed below and apply!

Job Summary

Analyzes users' requests/issues to troubleshoot and suggest workarounds/solutionsfor customers

Monitor daily application feeds and proactively engage with the Engineering team should there be a need for escalation

Proficiency in SQL and Log analysis preferred

Must be comfortable working Night Shift

Strong English proficiency required, both oral and written

Freshers with excellent communication and analytical skills may apply

Read more
DP
Posted by Tanishka Gupta
icon
Gurugram, Delhi
icon
2 - 6 yrs
icon
₹3L - ₹7L / yr
Customer Service
Customer Support
Technical support
MS-Excel
SQL
+3 more
  • Deliver best in class customer service, while responding to Customer inquiries and concerns
  • Work closely with our customers as well as other members of the Customer Support team.
  • Have a consultative approach for customer query resolution, provide first contact resolution, understand and identify customers’ current and future needs and accordingly suggest gaps and changes
  • Communicate with multiple stakeholders (both internal and external) to ensure flawless execution of this support.
  • Responsible for maintaining superb verbal and written communication and handling a variety of tasks and projects at once.
  • Execute daily customer support operations, including responding to customer queries and following up on reported issues with internal teams
  • Communicate with stakeholders via call, Real-Time Online Chat, Web Tickets and Email
  • Replicate reported customer issues and provide details for the escalation
  • Work closely with the team, motivating and coaching them
Read more
icon
Remote, Mumbai, Navi Mumbai
icon
3 - 8 yrs
icon
₹4L - ₹9.5L / yr
Microsoft Business Intelligence (MSBI)
SQL Server Reporting Services (SSRS)
SSIS
PowerBI
MDX
+6 more

NeoQuant Solutions Pvt Ltd

 

NeoQuant Solutions is a Software Application Development and Software Services company that uses cutting edge technologies in developing software. We provide software solutions and custom products in the domain of Insurance, Banking and Media sector that are known for the use of the latest technology. We believe in innovations and simplicity to solve the business problems of our clients and partners.

Website: https://neoquant.com/ 

 

MSBI Developer- 

We have the following opening in our organization:

 

Years of Experience: Experience of  3 - 8 years 

 

Location- Mumbai (thane, BKC, Andheri)


Educational Qualification: MCA/ME/Msc-IT/BE/B-Tech/BCA/BSC IT in Computer Science/B.Tech

Requirements:

  • 3 - 8 years of consulting or relevant work experience
  • Should be good in SQL Server 2008 R2 and above.
  • Should be excellent at SQL, SSRS & SSIS, SSAS,
    • Data modelling, Fact & dimension design, work on a data warehouse or dw architecture design.
    • Implementing new technology like power BI, power bi modeling.  
    • Knowledge of Azure or R-programming is an added advantage.
  • Can scope out a simple or semi-complex project based on business requirements and achievable benefits
  • Evaluate, design, and implement enterprise IT-based business solutions, often working on-site to help customers deploy their solutions
Read more
"Cloud-based SAAS company "
Agency job
via Mango Consulting by Naila Kazi
icon
Remote only
icon
2 - 13 yrs
icon
₹7.5L - ₹15L / yr
Technical support
Tech Support
Customer Support
Python
SQL
+6 more

Customer / Tech Support Engineer JD

 

We are looking for a Customer Support Engineer/Tech Support Engineer who will be solving high-priority customer technical issues in a fast-paced environment. The support team is the foundation of everything the company does, and we take the role of supporting our merchants seriously. This is a highly cross-functional role; you'll work closely with company’s merchants to uncover their business goals and then coach them on the best ways to use the company website to achieve them. Your role would involve explaining technical concepts, providing support for overall systems testing and implementation into the production, and creating and improving documents that help customers solve their problems. If you are someone who enjoys solving merchants' technical problems, we want to hear from you.

What You’ll Do:

  • Participate in requirement, design discussions, and come up with solutions according to functional specifications
  • Develop in-depth product expertise as a master Fulfil user and teacher
  • Translate highly complex business requirements into technical solutions through efficient design and using appropriate tools and technologies
  • Technical support and troubleshooting production issues and solution implementation
  • Collaborating with the product team to share customer feedback, ensuring we continue to learn and improve our product and processes
  • Identifying and resolving application issues, providing feedback for product improvements and overall direction
  • Proactively identify areas of improvement and talk to our customers to ensure they are getting the most out of the product
  • Involved in other programming and documentation including API references, guides, and tutorials
  • Take an analytical approach to tracking points of friction for users, and then work with other teams to make those parts of our platform better

Requirements

We’re Looking for Someone With:

  • Demonstrated proficiency with Python and SQL
  • Relevant experience in working with eCommerce industry APIs e.g. Shopify, Magento, shipping carriers (e.g. USPS, DHL, FedEx etc), and Payment platforms
  • Ability to adapt and write high-quality code that will be peer-reviewed.
  • Familiarity with code versioning tools like GIT.
  • Experience in working with web services i.e. HTTP, REST, JSON
  • Superior interpersonal and customer support skills to provide excellent service

Read more
tekwissen software pvt ltd a private based company
Agency job
via Tekwissen Software PVTLTD by Sonia Tekwissen
icon
Remote, Bengaluru (Bangalore)
icon
1 - 4 yrs
icon
₹1.5L - ₹3L / yr
Technical support
Hardware troubleshooting
Troubleshooting
voice process
cots

RESPONSIBILITIES:

  • Plans conduct and lead assignments generally involving moderate, high-budgeted projects or more than one project.
  • Manages user expectations regarding appropriate milestones and deadlines.
  • Assists in training, work assignment and checking of less experienced developers.
  • Serves as a technical consultant to leaders in the IT organization and functional user groups. Subject matter expert in one or more technical programming specialties; employs expertise as a generalist of a specialist.
  • Performs estimation efforts on complex projects and tracks progress.
  • Works on the highest level of problems where analysis of situations or data requires an in-depth evaluation of various factors.
  • Documents evaluate, and researches test results; documents evolution of testing scripts for future replication.
  • Identifies, recommends, and implements changes to enhance the effectiveness of quality assurance strategies.

Detailed Job Description:

  • Should have experience in Development, Configuration, Implementation, and Support of Salesforce CRM applications based on Apex Language and leveraging Force.com Platform running in Cloud Computing Environments.
  • Should work on developing custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, design of Visual Force Pages, Dashboards, Apex Classes, Controllers & Triggers, VF Components, and various other components as per the client and application requirements.
  • Should implement security and sharing rules at an object, field, and record level for different users at different levels of the organization. Also should have knowledge of creating various profiles and configured the permissions based on the organizational hierarchy.
  • Should have good experience in design and develop Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.
  • Should involve in Unit Testing, Test Coverage, and Code Review.
  • Should have experience working with Force.com IDE version 23.0, Eclipse IDE, and salesforce.com Sandbox environments.
  • Responsible for ensuring the quality of their own work as well as the work of the development team.
  • Development responsibilities include doing code review/bug analysis, analyzing development and impacts.
  • The candidate should have strong programming, debugging experience, and excellent problem-solving skills.

 

Read more
A leading global digital consultancy.
Agency job
via Millions Advisory by Vasuki N
icon
Chennai, Bengaluru (Bangalore)
icon
5 - 12 yrs
icon
₹8L - ₹16L / yr
Informatica MDM
Informatica PowerCenter
Informatica
MDM
Java
+3 more
  • Looking only for immediate to 15 days candidate.
  • Looking for an experienced Integration specialist with a good expertise in ETL Informatica and a strong Application integration background
  • Minimum of 3+ years relevant experience in Informatica MDM required. Powercenter is a core skill set.
  • Having experience in a broader Informatica toolset is strongly preferred
  • Should prove a very strong implementation experience in Application integration, should demonstrate expertise/presentation with multiple use cases
  • Passionate coders with a strong Application development background, years of experience could range from 5+ to 15+
  • Should have application development experience outside of ETL, (just learning ETL as a tool is not enough), experience in writing application outside of ETL will bring in more value
  • Strong database skills with a strong understanding of data, data quality, data governance, understanding and developing standalone and integrated database layers (sql, packages, functions, performance tuning ), i.e. Expert with a strong integration background who has more application integration background than just an ETL Informatica tool
  • Experience in integration with XML/JSON based and heavily involve JMS MQ (read/write)
  • Experience in SOAP and REST based API's exchanging both XML and JSON files used for request and response
  • Experience with Salesforce.com Integration using Informatica power exchange module is a plus but not needed
  • Experience with Informatica MDM as a technology stack that is used for integration of senior market members with Salesforce.com is a plus but not needed,
  • Very strong scripting background (C/bourne shell/Perl/Java)
  • Should be able to understand JAVA, we do have development around JAVA, i.e ability to work around a solution in programming language like Java when implementation is not possible through ETL
  • Ability to communicate effectively via multiple channels (verbal, written, etc.) with technical and non-technical staff.
Read more
icon
Bengaluru (Bangalore)
icon
3 - 7 yrs
icon
₹3L - ₹9L / yr
Java
J2EE
EJB
Hibernate (Java)
Spring
+1 more
Key Skills Excellent Java skills with in-depth hands on knowledge. Exceptional technical analytical skills, problem solving abilities. Other Skills A minimum of 2-8 years of work experience on Java and RCP, preferably on healthcare architecture Considerable amount of knowledge in design patterns, Object Oriented Programming Concepts Working in a fast-paced, innovative, multi-national corporation is preferable Flexible, team oriented and Collaborative Must have good communication skills Quick learner and Self-driven
Read more
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
Get to hear about interesting companies hiring right now
iconFollow Cutshort
Want to apply to this role at Wolken Software?
Why apply via Cutshort?
Connect with actual hiring teams and get their fast response. No spam.
Learn more
Get to hear about interesting companies hiring right now
iconFollow Cutshort