
Exotel
https://exotel.com/Jobs at Exotel

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

What you will do?
Project Management
- Work with the product management team to create an engineering roadmap that aligns with the product roadmap.
- Translate engineering roadmap into executable internal projects, and own the end-to-end execution of these projects.
- Plan, execute and deliver projects as per schedule, content, and quality metrics.
- Manage the day-to-day activities of the engineering team using Agile practices.
- Keep stakeholders continually updated on the progress of projects and operations.
- Track and report engineering health metrics (such as bugs by severity, production incidents etc.)
People Management
- Hire and mentor a team of engineers
- Manage learning and development, and performance of your team.
- Own, Conceptualize and Build a tech-focused team
Technical Work
- Core stakeholder to all technical design and architecture of team.
- Review code, test plans, and deployment plans.
- Focus and Strengthen all aspects of reliability
What we look for?
Must Haves
- Experience in telecom messaging software systems.
- Experience in distributed and scalable systems.
- Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress.
Good to Have
- Experience in telecom messaging software systems.
- Experience in distributed and scalable systems.
- Communication skills - excellent written and oral communication to present complex ideas/concepts in a clear and concise manner; communicating with key stakeholders with work/project progress

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

What will you do?
- Oversees testing, deployment & maintenance of the Voice infrastructure.
- Performing a variety of tasks associated with user provisioning and call routing within the assigned platform
- Build loaders for internal systems ensuring tasks are completed accurately and in a timely manner
- Participate in meetings with clients and internal departments to understand the requirements of call routing
- Document and design call flow diagrams to ensure that all call variables have been accounted for in preparing a routing plan
- Support the clients solution by correcting any issues with call routing or provisioning during the initial implementation phase, constantly communicating status of any issues with client
- Complete testing to ensure that call flow is operating properly
- Monitors and ensures compliance to standards, policies, and procedures
What are we looking for?
- 0.6~2 year’s implementation experience in Asterisk PBX, IP Telephony, SIP.
- Able to thrive in a demanding and team-oriented environment
- Basic and strong knowledge of the Linux operating system.
- Knowledge of bash and perl shell scripting is an added advantage.
- RHCE Certification is an added advantage.

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
- You possess a sense of urgency for problem resolution and knows where to go for that resolution.
- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Similar companies
About the company
The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015. Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains.
With offices in US, India, UK, Australia, Mexico, and Canada, we offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
Leveraging our multi-site operations in the USA and India and availability of world-class infrastructure, we offer a combination of on-site, off-site and offshore service models. Our technical competencies, proactive management approach, proven methodologies, committed support and the ability to quickly react to urgent needs make us a valued partner for any kind of Digital Enablement Services, Managed Services, or Business Services.
We believe that the technology and thought leadership that we command in the industry is the direct result of the kind of people we have been able to attract, to form this organization (you are one of them!).
Our workforce consists of 1000+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like MIT, Wharton, IITs, IIMs, and BITS and with rich work experience in some of the biggest companies in the world.
Wissen Technology has been certified as a Great Place to Work®. The technology and thought leadership that the company commands in the industry is the direct result of the kind of people Wissen has been able to attract. Wissen is committed to providing them the best possible opportunities and careers, which extends to providing the best possible experience and value to our clients.
Jobs
300
About the company
At LearnTube, we're reimagining how the world learns making education accessible, affordable, and outcome-driven using Generative AI. Our platform turns scattered internet content into structured, personalised learning journeys using:
- AI-powered tutors that teach live, solve doubts instantly, and give real-time feedback
- Frictionless delivery via WhatsApp, mobile, and web
- Trusted by 2.2 million learners across 64 countries
Founded by Shronit Ladhani and Gargi Ruparelia, both second-time entrepreneurs and ed-tech builders:
- Shronit is a TEDx speaker and an outspoken advocate for disrupting traditional learning systems.
- Gargi is one of the Top Women in AI in India, recognised by the government, and leads our AI and scalability roadmap.
Together, they bring deep product thinking, bold storytelling, and executional clarity to LearnTube’s vision. LearnTube is proudly backed by Google as part of their 2024 AI First Accelerator, giving us access to cutting-edge tech, mentorship, and cloud credits.
Jobs
7
About the company
Averlon is an innovative cloud security company that revolutionizes how organizations approach cybersecurity. Their platform performs deep graph analysis of cloud environments, mapping potential attack paths from code to cloud. By focusing on true risks rather than overwhelming users with alerts, Averlon enables security teams to identify and mitigate real-world threats efficiently.
The company's approach combines panoptic visibility, attack chain analysis, and rapid remediation capabilities. Trusted by leading enterprises, Averlon's solution stands out for its ability to cut through noise, prioritize critical vulnerabilities, and significantly reduce response times. This unique approach allows organizations to gain a clear picture of their security landscape quickly, empowering them to focus on the most impactful security measures in an increasingly complex cloud environment.
Jobs
1
About the company
We are hiring for multiple clients
Jobs
6
About the company
Jobs
9
About the company
Jobs
3
About the company
Blitzy is a Boston, MA based Generative AI Start-up with an established office in Pune, India. We are on a mission to automate custom software creation to unlock the next industrial revolution. We're backed by multiple tier 1 investors, have success as founders at the last start-up, and dozens of Generative AI patents to our names.
Our Culture
Our Co-Founder and CTO is a Serial Gen AI Inventor who grew up in Pune, India, is a BITS Pilani graduate, and worked at NVIDIA's Pune office for 6 years. There, he was promoted 5 times in 6 years and was transferred to the NVIDIA Headquarters in Santa Clara, California. After making significant contributions to NVIDIA, he proceeded to attend Harvard for his dual Masters in Engineering and MBA from HBS. Our other Co-Founder/CEO is a successful Serial Entrepreneur who has built multiple companies. As a team, we work very hard, have a curious mind-set, and believe in a low-ego high output approach.
Funding Journey
In September 2024, Blitzy secured $4.4M in seed funding from prominent investors including Link Ventures, Asymmetric Capital Partners, Flybridge, and four other strategic investors, demonstrating strong market confidence in their autonomous software development platform.
Our Values
- We move Blitzy Fast: Time is both our company's and our client's most precious asset. We move fast and fearlessly to innovate internally and deliver exceptional software externally to our clients.
- We have a Championship Mindset: We operate like a professional sports team. We win as a team by holding ourselves and each other to high standards, collaborating in-person, and remaining focused on the mission.
- We have a Passion for Invention: We are inventors at heart. We value starting with best practices and open source, but we are pushing the frontier of what is possible.
- We Work for the Customer: We focus on delivering outsized value to the customers we work with and expanding those relationships to deep, meaningful partnerships.
What We Ask of Candidates
Please ask yourself if you are ready for a challenge before applying. Even in optimal conditions, Start-Ups are hard, and are always a lot of work. What you do week to week will change. If this feels exciting, not concerning, that's a good sign.
Jobs
2
About the company
At Talent Hunt Management Consulting, we are dedicated to connecting the right talent with the right opportunity. Founded with a vision to simplify and strengthen the recruitment process, we specialize in providing end-to-end hiring solutions tailored to meet the dynamic needs of today’s workforce and employers.
Our consultancy operates with a deep understanding of various industries, including IT, BPO, Sales & Marketing, Healthcare, Finance, and more. With a strong network and an experienced team, we help companies find skilled professionals who not only match the job requirements but also align with the company culture and long-term vision.
We cater to a wide range of services:
- Recruitment & Staffing Solutions
- Campus Hiring & Lateral Hiring
- Remote & Freelance Hiring
- Training and Skill Development
- HR Consulting for Startups and SMEs
Driven by integrity, efficiency, and a candidate-first approach, Talent Hunt Management is committed to building careers and powering business success.
Whether you’re an employer seeking dependable hiring support or a candidate looking for the right opportunity, Talent Hunt Management is your trusted partner in success.
Jobs
2
About the company
Jobs
1