Job Description
AVP-Professional Services APAC & EMEA
Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.
The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.
Key Responsibilities
- Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
- Own the APAC and EMEA services forecast and pipeline
- Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
- Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
- Ensure customers are taken live within the promised timeframe
- Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
- Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
- Work closely with the product development team to share client feedback and for post-implementation reviews
- Track key metrics and KPIs related to implementation success
- Identify implementation areas that can be automated and work with the product or customer success teams to automate them
- Up-sell / cross-sell Acqueon’ product or services wherever applicable
Key Capabilities
- A bachelor’s or master’s degree in engineering or technology
- 12+ years of mandatory experience in Implementation world class products
- Ability to manage multiple clients and projects/tasks simultaneously
- Proven experience managing pipelines and operational forecasts
- Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
- Exception problem solving and solutions skills
- Customer success-oriented attitude
- Excellent written and oral English skills
- Understanding of how cloud-based applications are delivered and consumed
- Understand of unique features and challenges of SaaS applications
- Exceptional critical thinking skills is a plus
- Flexibility to travel is required
- Timely execution-oriented professionals will be preferred
- Focus on quality and attitude to excel will be a big plus
- He/She should have experience in contact center domain
Location
Bangalore
About Acqueon
Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.
Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com
Shubham Vishwakarma
Full Stack Developer - Averlon
About Acqueon Technology
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Job description
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2) Stay updated on industry trends, competitor products, and emerging technologies.
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🌟 Join Our Creative Dream Team: Senior Content Alchemist Wanted! 🌟
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Role Overview:
As our Senior Content Alchemist, your mission is to transform the ordinary into the extraordinary. You will be the architect of content strategies, the weaver of enchanting stories, and the guardian of SEO secrets. Join us in a realm where every word has the power to captivate, and every campaign is a spellbinding journey. 📖✒️🌟
Key Responsibilities:
- Weave content strategies that align with clients' dreams and objectives.
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Qualifications:
- 2-6 years of experience in wielding the quill of content and the staff of digital marketing.
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PHP
HTML/CSS
JavascriptWe Are Hiring!!
Years Of Experience: 2 to 3 Years
Company Details:
iCube Solutions is a dynamic and innovative company specializing in IT solutions. We are committed to delivering exceptional digital experiences for our clients and are seeking a talented WordPress Developer to join our team. If you are passionate about web development, have 2-3 years of experience, and can customize and code for custom development, we'd love to hear from you.
Job Description:
As a WordPress Developer at iCube Solutions, you will play a crucial role in creating and maintaining WordPress-based websites and applications, including custom development projects. You will work closely with our design and development teams to ensure our clients' web projects are visually appealing, user-friendly, and technically sound.
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Humancloud Technologies is a leading digital technology and innovation partner
transforming businesses across the globe through its services and solutions.
We believe in helping our businesses stay ahead of the curve by enabling them to
leverage the new-age technology services of Blockchain, IoT, Cloud and Experience
Design. We, at Humancloud, have nurtured ideas from validation to production
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Able to demonstrate & present the necessary reports and achievements.
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Why Join Us:
Are you inquisitive? Are you someone who believes in facing the odds with the
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For Further Information:
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Follow us on social media: LinkedIn
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon