AVP - Professional Services

About Us

Pearl is AI for professional services at global scale—combining advanced AI with verified human expertise to deliver help that’s accurate, accountable, and fast. Since 2003, our network has connected millions of customers with licensed professionals across 196 countries, making real expertise available anytime, anywhere.

Our Values

• Data driven: Data decides, not egos
• Courageous: We take risks and challenge the status quo
• Innovative: We're constantly learning, creating, and adapting
• Lean: We focus on customers, using lean testing to learn how to serve them best
• Humble: Past success is not a guarantee of future success

About the Role

As a Senior Analyst at Pearl, you will be a Subject Matter Expert (SME) in the professional services domain, driving long-term growth and leveraging the latest technologies and methodologies.

In this role, you will drive tangible business impact by delivering high-quality insights and recommendations that are grounded in your ability to combine strategic thinking and problem-solving with detailed analysis. This position offers a unique opportunity to collaborate closely with Product Managers and cross-functional teams, uncovering valuable business insights, devising optimization strategies, and validating them through experiments.

What You’ll Do

• Collaborate with Product and Analytics leadership to conceive and structure analysis and deliver highly actionable insights from “deep dives” into specific areas of our business
• Conduct analysis of a tremendous amount of internal & external data to find growth & optimization opportunities for the business
• Package and communicate findings and recommendations to a broad audience (including senior leadership)
• Perform both Descriptive & Prescriptive Analytics including experimentations (AB, MAB), build Reporting for understanding trends
• Implement and track business metrics that will help drive the business
• Help determine growth strategy from a marketing and operations perspective
• Responsible/Opportunity to operate in an individual capacity as a lead analyst to understand the customer and guide informed strategic decisions & executions

What We’re Looking For

• 7+ years of experience in e-commerce/customer experience products
• Proficiency in analysis and business modeling using Excel
• Experience with Google Analytics, BigQuery, PowerBI, and Python ./ R would be a plus
• Experience with SQL with a strong ability to write complex queries to extract information and arrive at an answer
• Expertise in Descriptive Statistical Analysis, Inferential Statistical Analysis
• Strong experience in setting up and driving A/B Testing or Hypothesis Testing and analyzing the results
• Ability to translate analysis results into business recommendations, and excellent written and confident verbal communication skills
• Ability to communicate effectively with all levels of management and partners from a variety of business functions
• Advanced English level

Our Commitment to an Inclusive Workplace

We welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. Pearl is committed to an inclusive workplace. Pearl is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed Consent

Artificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.

Job Details

- Job Title: Associate Director - Customer Success

- Industry: Healthcare

- Experience Required: 6-8 years

- Working Days: 5 days/week

- Function: Operations

- Job Location: Mumbai

- CTC Range: Best in Industry

Required Skills: Excellent Communication Skills, Team Leadership, Client Relationship Management, Cross functional collaboration, Analytical Skills, Customer Success Strategy

Criteria:

• Candidate should have minimum 6 years of client-facing experience.
• Candidate should have experience in a SaaS Business Model or Health-tech domain.
• Candidate should have worked on B2B model.
• Candidate should have experience from SAAS or B2B companies.
• Candidate must have minimum 2 years of experience in managing and leading teams.
• Proven experience in Customer Success lifecycle management from pre-launch to renewal.
• Candidate must have Target driven approach and mindset to achieve business targets and defined growth objectives
• Candidate should have experience in cross-selling and up-selling.
• Strong client relationship management and stakeholder engagement skills
• Experience in collaborating effectively with cross-functional teams (Sales, Marketing, Product, Operations)
• Strong communication, analytical, and problem-solving skills

NOTE:

Any Manager / Sr. Manager candidate can work for this role.

Description

Job Description

We are seeking a dynamic and results-oriented Associate Director - Customer Success to join our team. A key, client-facing role that needs high energy and passion for growing business and making an impact by building strong relationships with the clients, winning their trust, and position of influence by being their consultant.

Manage our esteemed clients throughout the lifecycle starting from pre-launch to renewal by maintaining and ensuring a strong and trusting relationship. Ready to work in a dynamic work environment with highly energetic and passionate colleagues with aggressive goals and targets. Be the bridge and the only source of information exchange between the client and the organization. Own complete responsibility for the business by ensuring to Maintain client satisfaction through governance meetings regularly.

Grow business by influencing the clients in upgrading their product/features/offerings. Ensure client retention year-on-year. Coordinate seamlessly with internal stakeholders for ensuring successful execution and meeting client's expectations.  Generating reports and sharing executive summaries internally and externally based on business demand.

A successful applicant:

A passion for establishing long-lasting, and trusting relationships, a sound ability to forecast the client's needs, and the ability to encourage the client to upgrade their benefits. Retain clients and ensure their satisfaction.

Responsibilities:

• Lead a high-performing team that works collaboratively with other supporting team members

• Achieve quarterly goals and growth objectives defined under OKRs

• Coach your team in analyzing opportunities be the catalyst in business growth

• Mobilize and enable your team in solving problems for customers and help them achieve their business objectives

• Collaborate cross-functionally with Sales, Marketing, Product, and Operations teams seamlessly to achieve customer satisfaction 

Requirements:

• MBA degree or equivalent practical experience

• A mini. of 6 years of client-facing experience working in a SAAS Business Model/Health-tec

• A mini. of 2 years of experience in managing teams

• Experience in collaborating with cross-functional teams

• Engage with and influence leadership with excellent communication skills, analytical and problem-solving skills

Benefits About Company: 

Join the fastest-growing health benefits platform in India. Company is a Series B funded startup, Operating in one of the few industries with tailwinds from COVID-19. We are at the intersection of health & insure-tech, targeting South East Asia's multi-billion-dollar corporate health benefits market. Trusted by 100s of companies like LinkedIn, Nike, Netflix, Airbnb, S&P Global, Dmart etc., our predictive and personalized platform helps employers administer their health benefits efficiently, reduce health care costs by 20% and increase employees' engagement. Recognized for our innovations by NASSCOM (10 most innovative start-ups), Google for startups. 

• Be part of a successful, high-growth B Series-funded startup with patented technology
• Work at the forefront of cutting-edge health-tech innovation
• Trusted by 1000+ companies across industries
• Dynamic startup culture with a flat hierarchy and a “fast fail, fast learn” approach
• Attractive compensation with lucrative performance-based incentives
• ESOPs and rapid career growth with opportunities for multiple promotions in a year
• 360-degree appraisal process for holistic performance feedback
• Direct reporting to top management for high-impact exposure
• Comprehensive medical benefits, fitness-sponsored perks including Gym, Yoga, Zumba, and more

Key Responsibilities:

Identify, approach, and onboard new client companies for recruitment solutions.

Leverage existing network in the staffing and recruitment ecosystem to generate new business leads.

Conduct client meetings (virtual and on-site), pitch SnapFind’s offerings, and convert leads into long-term partnerships.

Manage the complete sales cycle from lead generation to closure and post-sale client relationship.

Collaborate with internal delivery and freelancer teams to ensure service quality and satisfaction.

Maintain a strong pipeline of prospects and provide regular updates to the leadership team.

Ensure revenue targets and client acquisition goals are consistently met.

Represent SnapFind at HR events, job fairs, and client sites when required.

we are looking for a talented and passionate Python Engineer to join our team. As part of our Insights backend team, you will be building new and improving existing services powering the Insights platform. This is a fast-paced role with high growth, visibility, impact, and where many of the decisions for new projects will be driven by you and your team from inception through production. If you are seeking an environment where you get to do meaningful work with other great engineers, then we want to hear from you!

Skills & Requirements

• At least 1 years of experience with Python, Django.
• Well versed in building the backend logic of web applications.
• Strong database skills.
• Solid foundation in designing and developing scalable API’s.
• Understanding of general web architecture.
• A Bachelors, Masters, or PhD in Computer Science, Information Technology, Computer Engineering or some related discipline, or equivalent experience.
• Hands on experience with Django, Flask or other Python frameworks.
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3.
• Debugging applications to ensure low-latency and high-availability.
• Integrating user-facing elements with server-side logic.
• Implementing security and data protection.

Good to have skills :

• Excellent interpersonal, organizational, written communication, oral communication and listening skills.
• Should come up with the work estimation and should provide inputs to managers on resource and risk planning.
• Ability to coordinate with, stakeholders, manage timelines, escalation & provide on time status.
• Familiarity with some ORM (Object Relational Mapper) libraries.
• Web frameworks and RESTful APIs experience.

Salary: ₹600,000.00 - ₹700,000.00 per year

Job Type: Full-time

Benefits: Leave encashment ,Paid sick time

Schedule: Day shift

Supplemental pay types: Performance bonus

Ability to commute/relocate: Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education: Bachelor's (Preferred)

About Navi 

Navi is one of the fastest growing financial services companies in India providing Personal  & Home Loans, Insurance and Mutual Funds with a digital first approach. At Navi, our  mission is to build financial services that are simple, accessible and affordable. 

Founders: Sachin Bansal & Ankit Agarwal 

Know what makes you a “Navi_ite” :

1.Perseverance, Passion and Commitment

• Passionate about Navi’s mission and vision 

• Demonstrates dedication, perseverance and high ownership 

• Goes above and beyond by taking on additional responsibilities 

2.Obsession with high quality results

• Consistently creates value for the customers and stakeholders through high quality outcomes 

• Ensuring excellence in all aspects of work

• Efficiently manages time, prioritizes tasks, and achieves higher standards 

3.Resilience and Adaptability

• Adapts quickly to new roles, responsibilities, and changing circumstances,  showing resilience and agility 

Key responsibilities:

• Develop the front-end for our products and collaborate with designers, other engineers, and product managers to build new features, iterate on current features, and build a world-class user experience;
• Build responsive & reusable UI components using any one Javascript framework: React, Angular, VueJS, as per the specifications and guidelines;
• Be familiar with Responsive Web Design, common Web UX patterns and anti-patterns;
• Should have hands-on experience of improving web performance including optimising page load, rendering, caching etc;
• Be great at debugging, including identifying page speed and performance bottlenecks, using tools like Chrome Dev Tools, React Dev Tools etc.

Required Skills:

• You should be well versed with RESTful APIs and it's best practices;
• You should be proficient with all core features of React or similar frameworks including Redux or Fluxn pattern;
• You should have experience in JavaScript (React JS/Redux), HTML, CSS, JQuery, HTTP for the Web platform;
• Strong proficiency in writing clean, robust javascript code is a must;
• You should be comfortable working with version controlled code environments ( eg. GIT);
• You should possess strong Object Oriented design and programming skills;
• You should have an understanding of XML, JSON, DOM, and w3c standards.

Job Description

• Strong understanding of the Ruby programming language and Rails framework
• Proficiency in Javascript including experience with React, Angular or Vue.
• Database understanding (Postgres / MySQL).
• Previous experience maintaining production applications.
• Focus on writing clear, maintainable, tested code.

Skills Required

• Navigating and understanding a large codebase.
• Experience with Git, continuous integration and regular deployments.  Understanding and appreciation of UX and usability.
• Excellent communication skills and diligent ability to contribute to the team by performing code reviews.
• Writing tests using Rsp,c and Capybara.

About us : 

QI Spine is a disruptive Health Tech player that is solving the world’s Spine Care problem through Data Intelligence.

In an era where popping medicines and being recommended surgery has become a common practice, QI Spine has changed the face of the game. With an algorithm developed over 12 years across millions of cases, it has treated back & neck issues in the most efficient and long-lasting approach.

Launching in the US market in 6 months followed by the UK and the Middle East, QI Spine aims to target the $1.1 Bn market with a unique offering for all types of patients through Clinic care, Video care, and Digital care being made possible via its integrated mobile application. All of this enables tremendous experience, global exposure, and wealth generation in a short time for a dynamic, out-of-the-box thinker.

Website: https://www.qispine.com/

Role & Responsibilities:

• Ownership of all performance marketing initiatives and campaigns, including planning, execution, optimization, and reporting.

• Manage and coordinate with internal and external stakeholders to ensure successful execution of campaigns.

• Daily/weekly and monthly tracking of performance metrics to identify trends, areas of opportunity, and actionable insights.

• Experience in handling large budgets and ability to optimize spends for best ROI.

• Experience in handling both in-house and agency campaigns

• Work closely with creative team to co-create compelling and effective creative outputs.

• Analyze campaign data to provide insights and recommendations to improve performance.

• Conduct A/B testing and experimentation across channels to drive incremental growth.

• Stay up-to-date with emerging trends and best practices in performance marketing, and bring new ideas to the table.

• We run functional teams based on the SCRUM methodology and are a fairly Agile environment, with 2-week sprints and teams with a minimum of 2 developers (preferably 3) plus a Platform Owner.
• Sprints cannot be interrupted and work is planned out well in advance to keep stress down to a minimum.

• Line by line code reviews for every pull request on Gitlab maintains code quality, and keep everyone in the loop & learning.
• At least 2 people working together on every project (collaborating not pairing)

• Swift is strongly preferred
• Experience with clean architecture, MVVM, and other design patterns
• Master Storyboards and auto layouts
• Familiar with RESTful web service
• Experience with Static Frameworks
• Great logic and problem-solving skills
• Practical understanding of Continuous Integration and Delivery

• A resume in pdf format. Include into your resume the links to software, mobile apps, your coding samples so we can see proof of your talents.

CoverSelf is an InsurTech start-up, empowers payers and providers with a truly NEXT-GEN cloud-native, holistic & customizable platform preventing and adapting to the ever-evolving claims & payment inaccuracies. Reduce complexity and administrative costs with a unified healthcare dedicated platform. Founded in August, 2021, we are backed by industry veterans.

We foster an environment of employee empowerment whereby each team member is given the freedom to demonstrate excellence through their skills, character, and background. Our team members are motivated individuals who help each other do remarkable things every day.

About the role:

We are looking for a Frontend developer who would be working on the bleeding edge of technologies. We work primarily with React, Typescript and Redux.

Responsibilities:

• Understand why a particular design was chosen and code accordingly 
• Will have to deliver clean bug free unit tested code with minimal guidance
• Strive for continuous improvement by refactoring and applying best practices 
• Learn and adapt to new technologies as necessary.

 Requirements:

• Must be proficient in React, Redux, Redux Toolkit and Typescript
• Used Typescript for React Components
• Unit testing, Component testing and Custom React hook tests with React Testing Library
• Integration tests with Cypress
• Data fetching libraries like Axios, React Query, RTK Query etc.
• Should have maintained React Components with Storybook.
• Used various CSS stylings methods like CSS Modules, LESS, SCSS, Tailwind, Styled Components, Emotion etc.
• Should understand Git 
• Ability to work in a fast-paced and dynamic work environment
• Exceptional interpersonal skills and demonstrated leadership abilities

Work Location: Jayanagar, Bangalore, Karnataka

Work Mode: Onsite

Benefits: Competitive Compensation, Health & Personal Accident Insurance, Friendly Leave Policy, Certificate Reimbursement and many more. 
To Apply: https://coverself.kekahire.com/jobdetails/22318

Additional Information:

At CoverSelf, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

• Generate new revenue, identify and close new opportunities, aggressively prospect for new accounts and follow up leads.

• Identify potential clients in the target market and complete appropriate research on the prospective client’s business and equipment needs
• Generate lead by cold/Hot calls, Emails, social media and client visits
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans. 
• Constantly gather and report insights on competitive activity, market shift, opportunities and threats.
• Create new Revenue generation ideas and techniques.
• Build strategy to explore new areas to expand Background Check and verification services
• Should be responsible for complete sales cycle from initiation to closure.