Job Description
AVP-Professional Services APAC & EMEA
Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.
The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.
Key Responsibilities
- Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
- Own the APAC and EMEA services forecast and pipeline
- Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
- Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
- Ensure customers are taken live within the promised timeframe
- Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
- Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
- Work closely with the product development team to share client feedback and for post-implementation reviews
- Track key metrics and KPIs related to implementation success
- Identify implementation areas that can be automated and work with the product or customer success teams to automate them
- Up-sell / cross-sell Acqueon’ product or services wherever applicable
Key Capabilities
- A bachelor’s or master’s degree in engineering or technology
- 12+ years of mandatory experience in Implementation world class products
- Ability to manage multiple clients and projects/tasks simultaneously
- Proven experience managing pipelines and operational forecasts
- Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
- Exception problem solving and solutions skills
- Customer success-oriented attitude
- Excellent written and oral English skills
- Understanding of how cloud-based applications are delivered and consumed
- Understand of unique features and challenges of SaaS applications
- Exceptional critical thinking skills is a plus
- Flexibility to travel is required
- Timely execution-oriented professionals will be preferred
- Focus on quality and attitude to excel will be a big plus
- He/She should have experience in contact center domain
Location
Bangalore
About Acqueon
Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.
Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com
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Role: Flutter Developer
Please share contact details as well while sharing interest in the opportunity. I can be reached at nine one five zero nine five four eight nine nine.
1. Hands on Mobile APP Development - 5-8 Years (IOS/Android)
2. Hands on Flutter Development - 2-3 Years - should have worked on
atleast one industry grade apps
3. Excellent problem-solving skills
4. Converting mocks to UI (Pixel perfect design implementation)
5. Experience in Bloc state management
6. Experience in asynchronous programming
7. Good understanding of implementing API integration
Please submit candidate’s portfolio (Play store or App store Links)
if the JD is relevant, kindly share the updated profile with current CTC, expected CTC and notice period.
About the Role:
We are seeking a skilled Business Analyst to join our IT team. As a Business Analyst, you will be responsible for bridging the gap between business needs and technology solutions. You will work closely with stakeholders, developers, and project managers to ensure that requirements are gathered, analyzed, and implemented in alignment with the company’s business objectives. This role demands strong analytical, problem-solving, and communication skills, along with a solid understanding of IT systems.
Key Responsibilities:
- Requirement Gathering & Analysis:
- Engage with stakeholders to understand business needs and translate them into detailed functional and technical specifications.
- Conduct interviews, workshops, and research to gather business and technical requirements.
- Collaborate with cross-functional teams, including developers, project managers, and UX designers, to ensure project goals align with business objectives.
- Documentation & Communication:
- Create and maintain Business Requirement Documents (BRD) and Functional Requirement Documents (FRD).
- Prepare user stories, use cases, and process flow diagrams.
- Communicate technical concepts to non-technical stakeholders, ensuring clarity and understanding.
- System Modeling & Design:
- Utilize modeling tools (such as UML or BPMN) to create workflow diagrams and system architecture.
- Create wireframes and prototypes to visualize the functionality and design of new systems or enhancements.
- Identify process improvement opportunities and recommend solutions.
- Data Analysis & Reporting:
- Analyze data to identify trends, forecast outcomes, and provide actionable insights to stakeholders.
- Work with SQL databases to query data and assist in reporting.
- Create data visualizations and dashboards using tools like Power BI or Tableau.
- Project Support & Coordination:
- Work closely with the development team throughout the Agile development lifecycle, ensuring that requirements are implemented effectively.
- Assist in managing sprints, user acceptance testing (UAT), and quality assurance processes.
- Provide post-implementation support and address any issues that arise after system go-live.
- Stakeholder Management:
- Serve as the primary point of contact between the business stakeholders and the IT team.
- Facilitate communication between all parties, ensuring that stakeholders’ needs are met.
- Pre-Sales & Post-Sales Support:
- Assist in pre-sales activities by evaluating client requirements, conducting feasibility studies, and providing solutions.
- Participate in post-sales support, ensuring that solutions are successfully implemented and meet the customer’s expectations.
Required Skills & Qualifications:
- Educational Background: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or related field.
- Experience: 1+ years of experience as a Business Analyst in an IT company or related field.
- Technical Skills:
- Proficiency in data analysis tools (e.g., SQL) and reporting software (e.g., Tableau, Power BI).
- Knowledge of process modeling tools (e.g., Visio, Lucidchart).
- Familiarity with Agile methodology and tools (e.g., JIRA, Confluence).
- Understanding of APIs and system integrations.
About us
We believe in a world full of digital products; UX is the differentiator. Our mission is to help businesses leverage the power of design to succeed and deliver a great user experience. Our name is a result of our service philosophy - create meaningful digital Products for the users by following a user-centric Process while servicing our clients with a Professional team and mindset. ProCreator is an award-winning design agency comprised of multi-disciplinary design experts delivering user experience, interface design, branding & product development solutions across digital touch-points. We are creators on a mission to make the digital world a beautiful place to see, use, feel and experience. By translating our ideas into engaging, innovative, and user-centered experiences, we empower our clients to leverage the power of design to deliver compelling user experiences to their customers exceeding their experience & expectations.
Job Description
- Planning concepts by studying relevant information and materials.
- Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
- Preparing finished art by operating necessary equipment and software.
- Contributing to team efforts by accomplishing tasks as needed.
- Communicating with clients about layout and design.
- Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as Illustrator, Photoshop.
- Reviewing final layouts and suggesting improvements when necessary.
Requirements
- Have a Bachelor's Degree or equivalent.
- Have less/no experience at all? Don’t worry. A kick-ass portfolio will work as well.
- Ability to conceptualize, ideate, sketch and digitize the artwork.
- Should be sensitive to visual design details like colours, character design, composition and fine attention to details.
- Possession of creative flair, versatility, conceptual/visual ability and originality.
- Critical thinking and creative idea generation skills.
- Ability to interact, communicate and present ideas.
- Experience using Photoshop, Illustrator and other relevant design tools is a must.
- Someone who is keen and eager to learn by practice put forth ideas and loves the design as much as we do.
- 3D knowledge is not mandatory but can earn you brownie points.
Position: Senior Project Associate= 01
Essential Qualification:
(i) Master’s Degree in Natural or Agricultural Sciences/ MVSc or bachelor’s degree in Engineering or Technology or Medicine from a recognized University or equivalent
and
(ii) Four year’s experience in Research and Development in industrial and Academic Institutions or Science and Technology Organisations and Scientific activities and services
OR
Doctoral Degree in Science/ Engineering/ Technology/ Pharma/ MD/ MS from a recognized University or equivalent
Desirable Qualification: Full stack developer with demonstrable experience in working with different operating systems, Programming Languages (Shell Scripts, Python, C, MySQL, MariaDB, SQLite, HTML, PHP), Database Server (MySQL, OpenLDAP), Apache and NGINX Web Server, hands-on experience with application performance indicators like red metrics etc and Unity3D. Experience in React Native, online mentoring and content creation. Machine learning and evolutionary biology knowledge will be an added advantage. Previous experience in game development is highly desirable.
Upper Age limit (years) - 40
Monthly Emoluments: 42,000/- +HRA
Deadline for application - 22-Apr-2024
Responsibilities :
· You will manage a team of backend engineers to deliver a valuable and delightful product for our users.
· You will be responsible for liaising with external stakeholders such as product, acquisition and retention teams to come up with a charter for a certain vertical(game), and then execute on it. You will be responsible for the evolution of an already bleeding-edge tech stack and keep it current.
· You will be responsible for setting the correct set of processes in engineering that help you get very high efficiency in the organisation.
· You will be required to make decisions quickly, and work under strict timelines.
· You would need to demonstrate an ability to stay objective while creating an appropriate decision-making framework for the entire organisation.
· You will believe in measure-ability of the success of the tech stack and processes adopted.
Requirements:
· B.E/MS in Computer Science or equivalent
· 10+ years or more of progressive software technology experience with at least 3 years in management role.
· Completely hands on with technology and architecture. Start-up experience is a huge plus.
· Excellent and robust understanding of scalable product system architecture(s), platforms and core technologies
· Demonstrated problem-solving and leadership skills to pursue correct engineering process in adverse conditions. Ability to embrace and demonstrate leadership beyond ownership
· Provide thought leadership to setup and manage processes.
· Ability to work in a very agile, fast-paced environment with changing requirements.
· Ability to work efficiently in an entrepreneurial and in a start-up environment
· A good understanding of Java/Spring/Akka, Javascript or Golang.
· Hands on knowledge of some of these technologies - MySQL, NodeJS, message brokers such as Kafka/RabbitMQ, NoSQL datastore such as Mongo, Cassandra, Arango, distributed caches such as Redis/memcached, container technology such as Docker and Kubernetes etc. is a big plus.
· Great proficiency in distributed systems design, with an ability to make the right trade-offs for creating future-proof solutions.
· Ability to build a product end-to-end with the help of multiple engineering teams.
Responsibilities
- Create content marketing campaigns to drive leads and subscribers, using SEO best practices to generate traffic to our site
- Regularly produce various content types, including email, social media posts, blogs and white papers
- Actively manage and promote our blog, and pitch articles to relevant third-party platforms
- Edit content produced by other members of the team
- Analyses content marketing metrics and make changes as needed.
- Optimizing current content on our website (page titles, meta descriptions, h1s, alts, anchor text, etc.)
- SEO-friendly writing (as well as other forms of PR--media pitches, articles, etc.)
- Excellent verbal and written communication skills
Qualifications
Any Graduate/Post Graduate
Technical Content Writer Job Profile
We are looking for a Technical Writer to join our team! As a Technical Writer, you will be responsible for producing high-quality and understandable documentation with the goal to improve the success of our products.
Job Role
- Study product samples
- Communicate with product designers and developers to understand product details
- Collaborate with technical staff
- Analyze and manage existing and potential content
- Create and maintain the information architecture
- Make high-quality documentation that meets standards, is appropriate, and is easy to use
- Produce and distribute tutorials to help end-users use a variety of applications
- research and collect usability feedback from customers, designers, and manufacturer
Requirements and Qualifications
- 2+ years of experience as a Technical Writer or similar role
- 2+ years of experience in technical writing of software documentation
- Ability to translate highly technical information into easily understandable information for customers
- Creative skills and usage of photographs, drawings, diagrams, animation, and charts that increase users’ understanding
- Excellent written skills in English
- Knowledge of Microsoft Office
- A minimum of a Bachelor's degree
- Professional Writing or Creative Writing is a big plus
- A background in engineering or computer science is a big plus
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Great interpersonal and communication skills
1. Have two or more iOS/Android apps developed with Flutter. Either deployed on the AppStore/Google Play or available on Github; |
2. 2+ years in mobile software development; |
3. Experience with third-party libraries and APIs; |
4. Understanding of the Agile development life-cycle; |
5. Experience with automated testing and building; |
6. Experience with CI/CD, Git, Jenkins, or other version control tools; |
7. Ability to write readable code, create extensive documentation for existing code, and refactor the previously written code into a readable state. |
8. Intermediate English skills. |
- Proven experience as a .NET Developer in at least one of the .NET languages (e.g. C#) and HTML5/CSS3
- Working experience with SQL Server or other RDBMS
- Working experience on entity Framework.
- Has designed large and complex enterprise web application and RESTful services (Web API) using the .Net technology stack.
- Must possess strong understanding on OOPS concepts
- Write functional code with a sharp eye for spotting defects.
- A team player and excellent communicator.
- Work with internal teams to design, develop and maintain software.
- Participate in requirements analysis
- Collaborate with internal teams to produce software design and architecture
- Write clean, scalable code using .NET programming languages, W3C standard complaint, cross border compatible HTML pages
- Test and deploy applications and systems
- Revise, update, refactor and debug code
- Develop documentation throughout the software development life cycle (SDLC)