Job Description
AVP-Professional Services APAC & EMEA
Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.
The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.
Key Responsibilities
- Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
- Own the APAC and EMEA services forecast and pipeline
- Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
- Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
- Ensure customers are taken live within the promised timeframe
- Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
- Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
- Work closely with the product development team to share client feedback and for post-implementation reviews
- Track key metrics and KPIs related to implementation success
- Identify implementation areas that can be automated and work with the product or customer success teams to automate them
- Up-sell / cross-sell Acqueon’ product or services wherever applicable
Key Capabilities
- A bachelor’s or master’s degree in engineering or technology
- 12+ years of mandatory experience in Implementation world class products
- Ability to manage multiple clients and projects/tasks simultaneously
- Proven experience managing pipelines and operational forecasts
- Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
- Exception problem solving and solutions skills
- Customer success-oriented attitude
- Excellent written and oral English skills
- Understanding of how cloud-based applications are delivered and consumed
- Understand of unique features and challenges of SaaS applications
- Exceptional critical thinking skills is a plus
- Flexibility to travel is required
- Timely execution-oriented professionals will be preferred
- Focus on quality and attitude to excel will be a big plus
- He/She should have experience in contact center domain
Location
Bangalore
About Acqueon
Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.
Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com
Shubham Vishwakarma
Full Stack Developer - Averlon
About Acqueon Technology
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roadmap accurately
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Should be able to conceptualize ideas and propose solutions to customers
Should have experience creating wireframes
Good in documentation
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Lead Product Manager, Corporate Business
About the Organization
Sportz Village is India`s No. 1 Youth Sports Platform.
With its mission to get 100 million children to play in a sustainable and scalable manner, Sportz Village has partnered with several Schools, Corporates, Governments, Academies and parents across 250 locations in India, and has a significant presence in UAE as well.
Sportz Village uses play and sport as a fun and engaging way to ensure children love the experience while achieving goals around fitness, health, academic outcomes, sporting outcomes and continuing to be on their sporting journey for life; an aspect which has become crucial for families in India and across the globe.
Sportz Village is backed by Gaja Capital, a leading Private Equity firm.
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Know more about the organization and the team at: www.sportzvillage.com
About Lead - Product Management, Corporate Business,Sportz Village.
We are looking for a bright, and entrepreneurial product manager to support our Corporate business vertical – which includes ‘Sport for Change’ and “Experiential Sports Marketing’ platforms - to help us drive the planned business growth. The ideal candidate will bring an uncompromising market and customer focus, a passion for products (across the lifecycle –market research to release/ maintenance) – along with a data-driven/ digital mindset.
Job Title
Lead - Product Management, Corporate Business
Location
Anywhere
Job Purpose
This role will require your strategic and tactical skills - to help build and release products/ features based on market-feedback and build necessary user/ customer engagement. This is a high-visibility and cross-functional role that needs a team-player - with an immense opportunity to build on the solid foundation that our product and business teams have established. In this role, you will be responsible for driving the product strategy for the business – including helping create the positioning/ messaging and roadmaps for each of the products in the portfolio.
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• Plan and execute studies: researching, scoping, defining methodology, collecting and analyzing data, and presenting key findings and recommendations to the business.
• Identify areas for growth and create strategic product line roadmaps to help drive adoption of the product and differentiating features.
• Provide compelling value propositions, customer and consumer benefits and technical features that match the needs of different roles in customer organizations.
• Manage the pricing and plan structures for all products in the portfolio and support the outlined GTM for these products.
• Work with our business and content teams to create thought leading content – position
papers/ product education materials, surveys, case studies and customer success stories for different products.
• Educate both internal and external stakeholders on our product features and their benefits.
• Help publish product-related content on our website, feature pages, campaign landing pages.
• Equip our business development team with collaterals and sales tools they need to be successful in their work. Also support teams with quick concept notes and budgets preparation for proposals
• Analyze potential partner relationships for the product and lead the effort to integrate partner products (external) or from other Sportz Village businesses – into the roadmap.
• Work cross-functionally with product technology, marketing, business development – both within Corporate and across Sportz Village businesses to achieve the stated product goals.
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• Willingness to stretch from strategic thinking to the details of execution in order to drive exceptional business results.
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• Sharp analytical problem-solver and creative yet methodical orientation
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• Keep abreast of the developments in the industry.
• 3-4 years proven track record in Product Management, Product Marketing. Prior experience in kids focused industries like EdTech, Gaming, Online Education is preferred.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon