Job Description
AVP-Professional Services APAC & EMEA
Professional Services is a growing and strategically important practice at Acqueon. We believe that Professional Services is a key component of our overall service offering that enables our customers to expand how they work with us and derive additional value. Professional Services delivers custom advisory projects that deepen our strategic client relationships, support the development of new services and drive our overall company growth.
The AVP of Professional Services will work alongside the Head of Services, Support and Customer Success to define and deliver our PS strategy and KPIs. You will have the opportunity to build and set the direction of this developing practice that will improve our customer experience and further enable the growth of Acqueon. We're looking for an experienced service provider/consul tant with a proven track record of creating, selling, and delivering custom services that meet the evolving needs of clients operating in a high growth environment. This is a cross-functional role that requires partnership and coordination with other practices such as Customer Success, Product Management and Sales.
Key Responsibilities
- Manage multiple PS delivery teams responsible for the implementation of Acqueon’ s product for multiple customers
- Own the APAC and EMEA services forecast and pipeline
- Plan and monitor all projects throughout the program life cycle via the Team leaders. Managing risks and issues and taking corrective measurements on projects
- Ensure best practices and processes are adhered to for implementation and work towards continuous improvement
- Ensure customers are taken live within the promised timeframe
- Drive Weekly and Governance meetings with client and internal stakeholders on a regular basis
- Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer
- Work closely with the product development team to share client feedback and for post-implementation reviews
- Track key metrics and KPIs related to implementation success
- Identify implementation areas that can be automated and work with the product or customer success teams to automate them
- Up-sell / cross-sell Acqueon’ product or services wherever applicable
Key Capabilities
- A bachelor’s or master’s degree in engineering or technology
- 12+ years of mandatory experience in Implementation world class products
- Ability to manage multiple clients and projects/tasks simultaneously
- Proven experience managing pipelines and operational forecasts
- Ability to partner with other key stakeholders to define and implement process, procedure and strategic change
- Exception problem solving and solutions skills
- Customer success-oriented attitude
- Excellent written and oral English skills
- Understanding of how cloud-based applications are delivered and consumed
- Understand of unique features and challenges of SaaS applications
- Exceptional critical thinking skills is a plus
- Flexibility to travel is required
- Timely execution-oriented professionals will be preferred
- Focus on quality and attitude to excel will be a big plus
- He/She should have experience in contact center domain
Location
Bangalore
About Acqueon
Acqueon’ s conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximize the potential of every customer conversation. Acqueon is trusted by 200 clients across industries to increase sales, improve collections and re-engage with otherwise-defecting customers.
Acqueon is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Acqueon delivers business value using Conversational Engagement, please visit http://www.acqueon.com/">www.acqueon.com
Shubham Vishwakarma
Full Stack Developer - Averlon
About Acqueon Technology
About
Company social profiles
Similar jobs
C++C
Amazon Web Services (AWS)
Python
Job Title: Software Developer
Location: Remote
About Us: CipherSonic Labs is a cutting-edge technology company specializing in data security and privacy solutions for enterprises processing sensitive data in the cloud. We develop high-performance cryptographic software and hardware acceleration techniques to enable secure computing. Our team is looking for talented individuals to contribute to innovative projects in secure computing and high-performance software development.
Job Description: We are seeking a Software Developer to assist in the development of high-performance software solutions. This role will involve working on low-level programming, optimizing cryptographic algorithms, and improving performance for security-critical applications. The ideal candidate will have a passion for systems programming, algorithm optimization, and working in a high-performance computing environment.
Key Responsibilities:
· Develop and optimize software using C/C++ for high-performance computing applications.
· Work on cryptographic algorithm implementations and performance tuning.
· Optimize memory management, threading, and parallel computing techniques.
· Debug, profile, and test software for performance and reliability.
· Write clean, efficient, and well-documented code.
Qualifications:
· Completed a B.S. or higher degree in Computer Science, Computer Engineering.
· Strong programming skills in C and C++.
· Familiarity with Linux-based development environments.
· Basic understanding of cryptographic algorithms and security principles is a plus.
· Experience with AWS Lambda, EC2, S3, DynamoDB, API Gateway, Containerization (like Docker, Kubernetes) is a plus.
· Knowledge of other programming languages such as Python, Rust, or Go is a plus.
· Strong problem-solving skills and attention to detail.
· Ability to work independently and collaboratively in a fast-paced startup environment.
What You’ll Gain:
· Hands-on experience in systems programming, cryptography, and high-performance computing.
· Opportunities to work on real-world security and privacy-focused projects.
· Mentorship from experienced software engineers and researchers.
· Exposure to cutting-edge cryptographic acceleration and secure computing techniques.
· Potential for future full-time employment based on performance.
NodeJS (Node.js)
React.js
MongoDB
JavascriptJob Description – Full Stack Development (various levels)
"RAP - Rapid Acceleration Partners" provides practical AI solutions for digital business transformation. Intending to democratize AI, RAP has developed RAPFlow - an AI orchestration platform for building content intelligence solutions and RAPBot - an RPA tool for end-to-end automation. RAP’s vision is to provide a unified Intelligent Process Automation platform centered around Computer Vision and Natural Language Processing, combining it with RPA.
If you have the passion to be part of a fast-growing team that is geared towards redefining how IPA solutions are delivered and have that X Factor to contribute to a world class product, we have a place for you! Visit https://rapidautomation.ai/ for more details about RAP.
Position : Full Stack Developer (various levels)
Location : Chennai
Experience : 1-2 Years
Job type : Permanent
Team: You will be part of an engineering team, developing software that enables customers to automate business processes with low-code/no-code. The product(s) that you will work on have Web Applications, Web Services, AI components/services, Desktop, and Browser automation
components, Data Pipelines, Analytics, Frameworks for development/testing/CICD, and more.
Responsibilities: Full Stack Engineer, i.e.
• Work on any/all layers of existing or new products, developing end-to-end features
• Build generic or custom solutions for PoCs
• Package/deploy/support/maintain the product in production and dev/test environments
Skills - Must have:
• Full Stack Development
• React
• Node.js
• TypeScript
• Mongodb
Skills – Good to have:
• Docker
• Node-RED
• DevOps - CI/CD
• Cloud deployment, architecture, and technologies
different channels on the field
● Develop and maintain relationships with partnered institutions and repeat business
and referral/s
● Arrange and plan events to generate leads, handle product queries and
service issues in the partnered institutions
● Meet clients, verify documents, process files, coordinate for sanction /
disbursement of loans, personalized service to clients
● Ensure the achievement of a given business target in your territory
NodeJS (Node.js)MongoDB
ExpressJob Brief:
- Proficient in object-oriented programming and distributed systems
- Some experience with Web Programming and TypeScript
- Ability to speak and write in English fluently
- A proactive approach to spotting problems, areas for improvement, and performance bottlenecks
- Experience with TypeScript and NodeJS
- Experience with the language server protocol
- Experience with JavaScript
- Experience with the Pub-Sub pattern
- Provide counseling on policies and procedures
- Be actively involved in recruitment by preparing job descriptions, posting ads, and managing the hiring process
- Create and implement effective onboarding plans
- Develop training and development programs
- Assist in performance management processes
- Support the management of disciplinary and grievance issues
- Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
About Typito
We strive to build a workplace that helps everyone nurture a growth mindset and here's what our https://www.glassdoor.co.in/Reviews/Typito-Reviews-E4837925.htm" target="_blank">Glassdoor reviews say. You can learn more about https://typito.com/blog/thing-called-culture-typito/" target="_blank">our culture here and http://blog.typito.com/why-we-are-building-typito/" target="_blank">here's why we are building Typito.
If all of this looks exciting, please continue reading.
We are looking for a Product QA Analyst, with at least 2 years of QA experience and who will undertake the Quality Assurance testing of our web app (https://typito.com). Apart from QA, the role entails working closely on product lifecycle and product evolution along with the Product Management and the Technology team.
Responsibilities:
- Become the gate-keeper for Product Quality that we offer our customers and uphold the high standard of customer happiness we've achieved so far - https://www.g2.com/products/typito/reviews
- Work closely with engineers and product managers in rolling out new features and enhancements across Typito.
- Own and manage an exhaustive list of test-cases as part of the product development and document iterations of testing we do
- Develop an understanding of the Typito product and document use-case scenarios
- Own efforts on Functional, Regression, UI testing for Web and Mobile
- Participate in product feature rollouts and suggest useful feature additions on the app and recommend improvements in Typito to enhance user experience
- Be an advocate of app performance and lead initiatives on this front.
Requirements:
- Experience - At least 2 years experience being part of a QA team with defined responsibilities that gave you exposure to efficient testing and deployment processes.
- Impeccable communication skills - You'll be collaborating with multiple teams, having the ability to communicate with both technical and non-technical people is necessary.
- Critical thinking skills - You know how to think from a customer's perspective throughout the entire development cycle #empathy. You should be able to create lots of "What If" scenarios and make sure the app is battle-tested to handle those scenarios.
- Quick learner - Typito app is changing at a rapid pace, there is no single way to handle issues that come up. You must adapt quickly to new tools and techniques that keep improving your own workflow.
- Collaboration skills - As mentioned above, you'll be collaborating with developers and product managers, alike. It's important that you understand how to convey important issues to other people, and to listen well. We believe in the power of red-flagging and we expect the QA function to help us get upto speed on challenges faced by our customers.
- Automation testing skills is a strong plus as we would be experimenting with automation suites that can make our QA function more robust and efficient.
Java
Spring BootReact.jsJava
HTML/CSS
DjangoMongoDB
Flask
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon