Who are we?
Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.
Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.
Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.
What will you be doing?
- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.
- Looking for more technical support person with troubleshooting and product bug fixing experience.
- Coaching the team to improve and striving to give our customers the best experience.
- Planning and implementing customer support strategy whilst leading by example providing first class customer support.
- Brainstorming and implementing process improvements to increase efficiency in customer service operations.
- Measure and enhance customer experience with data-led decisions and tracking KPIs.
- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.
- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.
What are we seeking in you?
- 5+ years of experience in Customer Support for a B2B SaaS platform company.
- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.
- You understand operational processes and how to build teams and reporting structures.
- You have a rapid ability to learn & teach others.
- You have strong written and verbal communications.
- You have excellent attention to detail, alongside the ability & willingness to work quickly.
- Technical support experience, including scripting and basic bug fixes, is a must.
- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.
This is a work from office opportunity, and you will be working out of our office in Chennai.
What is it really like to work here?
At Kriyadocs, every Kriyator is driven by our culture at the core to
· Deliver Excellence - Deliver Delight
· Stay Curious - Stay Driven
· Dream Big - Rise Together
You could also be a Kriyator, if you are
· Fearless in taking on challenges
· Focused on learning, demonstrating new skills and working towards successful outcomes
· Fanatical in taking pride and responsibility in all your work
Why should you join us?
· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.
· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.
· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.
As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kriyadocs
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Qualification: B.com / BBA / MBA / 1-2 years of Experience in sales and marketing
Skills: Excellent Communication and Writing skills in both English & Tamil, Spontaneous Mindset, Wide Knowledge about Sale & Marketing , Social Skills and Technical knowledge, Anger & Stress management skills.
Salary: As per Industrial standard
Experience: 1-2 years or more / Freshers who have done internship or training program on Business Development or sale & marketing oriented training programs
About us:
At Priori Capital, we are building a SaaS platform for crypto-native firms to operate all things finance under one platform. Priori is meant to enable control, efficiency, and global operability and define the future of finance for the new age firms.
What are you joining:
We are currently in a fast-paced growth environment where the only constant is evolution!
Our team comes from the background of blockchain anfintech companies like Polygon (Matic), udaanCapital, Iris etc.
We are a part of the Kira community and backed by a Polygon Co-founder as an investor and a mentor.
We’re looking for someone passionate about driving innovation and solving exciting problems.
What you will do
- Strategize and implement a Digital Marketing roadmap to meet the business and product goals
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- Stay updated as well as involved with new technologies, conferences, events, and trends in this space to build a brand presence.
- Understand technologies and products to deliver the right messaging in all the channels
You should apply if:
- You have relevant experience of 6+ years in Digital Marketing in either SaaS or B2B or Web3 Products.
- You have experience in working with agencies for brand development, marketing, and content strategy.
- You have experience leading content strategy on blogs and platforms like Medium, Linkedin, Twitter etc
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- You are a strong team player who can collaborate effectively with different stakeholders.
Benefits
- Competitive Salary
- Work from anywhere
- Flexible work hours
- Self-managed leave policy
- Focus on Work-life Balance
- Learning Budget to hone a skill or learn new ones
- Be a part of fast-growing environment
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- You’re a fast learner, can contribute from day one, and can bring good thoughtful opinions to the table.
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About Dunzo
Not that long ago, we were on whatsapp with a handful of customers, many of whom were friends and family, getting you anything you needed - groceries, food, even sending packages to anywhere in Bangalore. Today, we’re an app covering Bangalore, Pune and Gurgaon, Hyderabad and Delhi. Dunzo is a technology company, that makes local deliveries fast and easy - whether it’s that quick run from your local store, or getting you that book that is available only in one store far away from you or even organizing your entire party!
We were recently voted #3 on LinkedIn’s Top Startups in India and here’s why. The Dunzo team gets an on ground opportunity to shape a product for users across cities. You are shaping cities you’ve grown up in - by making them more accessible than before through the use of technology. We’re solving an extremely tough problem, and we seek the best of minds who are great at problem-solving, passionate and willing to go the extra mile!
About The Team
As a team, we believe that the best idea wins - no matter where the idea comes from. We tackle problems that have existed for years - through technology and data. You'll be joining a vibrant, young team who are passionate about giving our users time back, provide flexible earning opportunities for our Partners and enhance local businesses.
Job Description
Must Haves :
- Proficient in algorithms and data structures.
- Having strong experience in designing data intensive and scalable systems.
- Comfortable with microservices based architecture.
- Knowledge of software engineering processes and unit testing.
- Past experience of mentoring a team of at least two people.
- Prior experience with both relational and non-relational databases.
- Prior experience with caching.
- Ability to debug and hotfix a problem with production in a swift amount of time.
- Communication skills.
Please let me know if you are interested.
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon