
Who are we?
Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.
Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.
Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.
What will you be doing?
- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.
- Looking for more technical support person with troubleshooting and product bug fixing experience.
- Coaching the team to improve and striving to give our customers the best experience.
- Planning and implementing customer support strategy whilst leading by example providing first class customer support.
- Brainstorming and implementing process improvements to increase efficiency in customer service operations.
- Measure and enhance customer experience with data-led decisions and tracking KPIs.
- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.
- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.
What are we seeking in you?
- 5+ years of experience in Customer Support for a B2B SaaS platform company.
- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.
- You understand operational processes and how to build teams and reporting structures.
- You have a rapid ability to learn & teach others.
- You have strong written and verbal communications.
- You have excellent attention to detail, alongside the ability & willingness to work quickly.
- Technical support experience, including scripting and basic bug fixes, is a must.
- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.
This is a work from office opportunity, and you will be working out of our office in Chennai.
What is it really like to work here?
At Kriyadocs, every Kriyator is driven by our culture at the core to
· Deliver Excellence - Deliver Delight
· Stay Curious - Stay Driven
· Dream Big - Rise Together
You could also be a Kriyator, if you are
· Fearless in taking on challenges
· Focused on learning, demonstrating new skills and working towards successful outcomes
· Fanatical in taking pride and responsibility in all your work
Why should you join us?
· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.
· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.
· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.
As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

About Kriyadocs
About
Similar jobs
• Planning, scheduling & coordinating appointments & meetings, providing
reminders, maintaining & updating diary of daily commitments & weekly
calendar on a proactive basis.
• Interacting with & rendering assistance to select HNI & VIP customers,
coordinating certain critical Outdoor Catering & Party Orders, VIP
reservations, etc.
• Receiving calls, taking messages, screening & prioritizing calls & mails.
• Taking down dictations & appropriately drafting data points &
correspondences, proactively responding to queries received through
calls/mails based on feedback & preferences conveyed by the Managing
Director.
• Preparing, editing & compiling agendas, minutes, correspondences &
presentations.
• Organizing & maintaining files, documents as well as other office records,
both offline & online, preserving & safeguarding confidential data &
documents in an efficient manner.
• Making travel arrangements (ticketing, hotel reservations, etc.) on behalf of
the Managing Director & other senior executives, coordinating with outstation
visitors & proactively looking after their boarding & lodging arrangements,
based on preferences conveyed by the Managing Director.
• Undertaking primary as well as secondary research & accordingly, developing
briefs, reports & presentations as per pre-determined timelines.
• Proactively observing & recording various discussions/conversations
undertaken by the Managing Director from time to time & accordingly, framing
action plans.
• Managing communication pertaining to projects, new launches as well as
other such expansion & diversification undertakings that directly come under
the purview of the Managing Director.
• Imparting induction & training to select employees hired for functions that are
directly or indirectly associated to those of the Managing Director’s office.
• Coordinating with outstations suppliers & vendors (China, Italy, etc.)
quotations, purchase orders, purchase/ delivery payments.
• Responding to various inquiries - internal as well as external, acting as a point
of contact between the Managing Director & other employees, tracking the
work plan allocated to certain employees by the Managing Director &
monitoring timelines with regard to the same.
• Organizing & maintaining files, documents as well as other office records,
both offline & online, preserving & safeguarding confidential data &
documents in an efficient manner.
• Negotiating with various suppliers, vendors & contractors, receiving
competitive quotations, making comparisons, making purchases of materials
& supplies based on feedback received from the Managing Director.
• Spearheading all coordination pertaining to maintenance, upkeep & repair of
corporate as well as outlet & store infrastructure (on a case to case basis), as
per directions & preferences issued by the Managing Director from time to
time.
• Undertaking primary as well as secondary research & accordingly, developing
briefs, reports & presentations as per pre-determined timelines.
• Proactively observing & recording various discussions/conversations
undertaken by the Managing Director from time to time & accordingly, framing
action plans.
• EA has to work for 09 hours in a day according to the assigned shift.
• C/off will be availed in case EA has worked on his/her week off for the said
week. It should avail within thirty days and it should not be clubbed with
weekly off.
• EA will get only one weekly off once in a week, it may be any one day in a
week (Monday to Sunday).
• Management has reserved all the rights to take decision time to time if
required.
Job description
Assistant managers
Thane location
Qualification -graduate
Offer salary 5 L pa to 7 Lpa
Experience required as a am 6 months to 1 year from health & general insurance background
Cibil score required minimum 650
- Integration of client-side elements developed by a frontend developers with server side logic
- Building reusable code and libraries for future use
- Test and debug programs
- Coordinate with other team members to understand user requirements and provide technical solutions
Skills and Competencies:
- Proficient knowledge of Python with a backend server framework like Flask or Django
- Understanding accessibility and security compliance from the Business statement & implement them accordingly
- Building API endpoints - Project structuring, build reusable components, etc
- Integration of multiple data sources and databases into the application code
- Creating database schemas that represent and support the business use case
- Experience with building the infrastructure for serving the front-end app and assets would be a value-add
- Experience with scripting for task automation and data analysis
- Basic understanding of front-end technologies and platforms, such as JavaScript, HTML, and CSS would be a value-add
- Professional, precise communication skills
Qualification and Experience:
- B.E. / B. Tech. / MCA / PGDCA / M.Sc. (CS) /M.E. / M. Tech
- At least 2 years of experience in Backend Development
- Proficient knowledge of Python or any other back-end programming language
- Demonstrated experience with Object Oriented design and development
- Experience in working with MongoDB or other NoSQL databases would be a value-add
- Knowledge of Microservices, Dockers, Kubernetes
- Exposure to Google Cloud Platform and/or Amazon Web Services
About Us : Signal Expert Global LLP is a Multi-National Company & involved in the business of providing Technical Analysis. Research services in the Forex & Comex Global Market Since 2016. We provide learning and trading assistance about.Forex and Comex segments. Also, Educate in Technical Analysis, identification of market Lots, pricing, possible entry points, barriers to entry, and the prevailing trends of the Forex and Comex market. Signal Expert Global LLP is a Member of the International Trade Council and Follows Foreign Inward Remittance Certificate (FIRC) Norms as per Foreign Exchange Management Act (FEMA) Guidelines.
Job Profile - Social Media Manager / Full Time / Permanent / On-site
Package - Upto 4.2 LPA
Experience - 1 - 3 years
Key Responsibilities :
- Manage and maintain all company/brand social media accounts (Instagram, Facebook, LinkedIn, X/Twitter, YouTube, etc.).
- Regularly create, schedule, and post content to keep channels active and engaging.
- Develop strategies to increase followers, engagement, and website/app traffic.
- Respond to audience interactions and foster online community engagement.
- Collaborate with marketing, design, and content teams to align social media initiatives with business goals.
- Analyse social media metrics and create performance reports to optimize campaigns and strategies.
Qualifications :
- Minimum Graduate or Post Graduate.
- Proven experience managing social media accounts for brands or companies.
- Strong understanding of social media platforms, algorithms, and analytics tools.
- Creative mindset with ability to create visually appealing and engaging posts.
- Excellent written communication skills.
- Ability to work independently and manage multiple platforms simultaneously.
Why Join Us :
- International market exposure
- Opportunities for growth and development
- International travel contests
- Job Title:- Marketing & Back Officer
- Experience: 1yr to 2yr (Only Female)
- Edu. - Graduate in Mechanical or chemical or electrical,
- Location: Nikol, Ahmedabad
Required Skill:-
- Excellent verbal and written communications skills.
- Insides Sales.
- Lead generate.
- Proven inside sales experience.
- Track record of over-achieving quota.
- Strong phone presence and experience dialing dozens of calls per day.
- Proficient with corporate productivity and web presentation tool Strong listening and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Call Customers with Overdue Accounts.
- Understand and Explain Benefits of Repayment and Credit History of Customer.
- Correct Customer Misunderstanding On Product Policy and Terms.
- Set Up Payment Plan and Follow-Up Schedule.
- Educate Customer On Consequences for Late Payment.
- Escalate Difficult or Unusable Case to Team Leaders.
- Provide Feedback On Reason for Default to Team Leader.

Job Description :
1. 3+ years of professional experience working with React Native
2. Familiarity with TypeScript and JavaScript Ecosystems and tooling.
3. Experience working on large, complex systems.
4. Understanding of React Native best practices
5. Ability to create and maintain continuous integration and delivery of React Native applications
6. Knowledge of Integrating with third-party API's
7. Write unit and integration tests
8. Release applications to the Apple and Google Play stores
9. Work with native modules when required & follow the process using Source control.
10. Implement pixel perfect UI's that match the provided designs
11. Architect, build and maintain excellent React Native applications with clean code and best practices
Openings: 2
Experience :
- 3 to 4 years
- 4 to 5 years
Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you will do:
- Handling and guiding various digital marketing activities which include but not limited to, SEO, PPC, Social Media Marketing, Content Marketing etc. and also overseeing and guiding the overall digital campaign management
- Creating, managing and guiding a team of digital marketing specialists
- Managing various existing digital marketing channels and also initiating and implementing measures to explore new channels
- Crafting digital or online marketing strategies and thus contributing towards the increase in business
- Creating and managing quality content in relevant online platforms to attract the correct audience at the correct time
- Extensively being involved in budgeting and planning of the company’s digital marketing division
- Evaluating important metrics that affect the company’s website traffic, online campaigns and target audience
- Strategizing and implementing new digital marketing possibilities and also working constantly towards improving the current existing options and techniques
- Obtaining and constantly working on the feedback being received on the current digital marketing platforms
- Tracking, measuring, and working on the results obtained from SEO and SEM strategies and accordingly formulating effective measures
- Working closely with various internal as well as external stakeholders
Desired Candidate Profile
What you need to have:- Graduation is a must. MBA is desirable
- Relevant work experience of 5 – 8 years in Digital Marketing is a must
- Experience of creating and handling a team is a must
- Excellent communication and listening skills
- Ability to analyze, multi-task and good time management skills
Job Description
SDE-II (FE)
Responsibilities
- Gather functional requirements from product management/UX teams and translate requirements into technical specifications to build robust, scalable, supportable solutions
- Serve as technical lead throughout the full development lifecycle, end-to-end, from scoping, planning, conception, design, implementation and testing, to documentation, delivery and maintenance.
- Provide design reviews for other engineers, including feedback on architecture and design issues, as well as integration and performance.
- Manage resources on multiple technical projects and ensure schedules, milestones, and priorities are compatible with technology and business goals.
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
Requirements
- Proficient understanding of web markup, including HTML5, CSS3
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Good understanding of AngularJS, ReactJS
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as as Gimp or Photoshop is a plus.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Proficient understanding of git
- Good understanding of SEO principles and ensuring that the application will adhere to them.
- BTech/BE Equivalent.
- 3-5 years of experience
- Strong object oriented concepts. Experience in structure object oriented modelling with preferred expertise in using tools like Enterprise Architect or similar. Experience in working with TOGAF standards is preferred.
- Experience in architecting the technical scale and scope of high volume, scalable enterprise software solutions including logical and physical landscape requirements with specific attention to design, development, and deployment strategies
- Capability to adapt, learn and work with multiple technology platforms.
- Knowledge in Application Security including Information security principles & realization, OWASP & PCI DSS Compliance ( Security Design & Technology Skills )
- In depth knowledge and experience in large scale database management, data modelling and database design in RDBMS and NoSQL.
- Experience in recommending and implementing DevOps tools for enterprise projects.
- Capability to evaluate tools, technologies and processes, including assessing their strategic benefit in the solution.
- Willingness to work hands-on with engineers to review, troubleshoot coding problems quickly and efficiently.
- Expertise in following technologies – ASP.Net MVC, Web API, ASP.Net Core, Entity Framework, Entity Framework Core, ASP.Net Identity, REST
- Experience in implementing various application deployment models and monitoring the server infrastructure using industry standard tools.
- Experience in docker based deployment models.
- Experience in architecting, developing and deploying cloud based (One or more among AWS, Azure, Google Cloud) enterprise solutions.
- Experience in designing and developing micro-services based applications.
- Experience in designing and developing solutions with TDD (Test Driven Development)







