

Who are we?
Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.
Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.
Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.
What will you be doing?
- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.
- Looking for more technical support person with troubleshooting and product bug fixing experience.
- Coaching the team to improve and striving to give our customers the best experience.
- Planning and implementing customer support strategy whilst leading by example providing first class customer support.
- Brainstorming and implementing process improvements to increase efficiency in customer service operations.
- Measure and enhance customer experience with data-led decisions and tracking KPIs.
- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.
- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.
What are we seeking in you?
- 5+ years of experience in Customer Support for a B2B SaaS platform company.
- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.
- You understand operational processes and how to build teams and reporting structures.
- You have a rapid ability to learn & teach others.
- You have strong written and verbal communications.
- You have excellent attention to detail, alongside the ability & willingness to work quickly.
- Technical support experience, including scripting and basic bug fixes, is a must.
- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.
This is a work from office opportunity, and you will be working out of our office in Chennai.
What is it really like to work here?
At Kriyadocs, every Kriyator is driven by our culture at the core to
· Deliver Excellence - Deliver Delight
· Stay Curious - Stay Driven
· Dream Big - Rise Together
You could also be a Kriyator, if you are
· Fearless in taking on challenges
· Focused on learning, demonstrating new skills and working towards successful outcomes
· Fanatical in taking pride and responsibility in all your work
Why should you join us?
· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.
· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.
· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.
As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

About Kriyadocs
About
Similar jobs
Job Description:
Responsibilities:
- Plan, execute, and monitor IT projects, ensuring they are delivered on time, within scope, and budget.
- Align IT delivery initiatives with the organization's long-term goals and strategies.
- Lead and coordinate cross-functional teams, ensuring collaboration and efficiency. Provide guidance,
- mentorship, and performance evaluations.
- Act as the primary point of contact for stakeholders, providing updates and addressing concerns.
- Identify opportunities for process improvements and technological advancements to enhance service delivery
- Track and report on the performance of IT services and projects, implementing improvements as needed
- Manage relationships with external vendors and service providers, negotiating contracts and ensuring quality
- delivery.
- Identify potential risks and develop mitigation strategies to ensure project success
- Mentor and train team members on best practices, tools, and methodologies.
- Ensure adherence to IT regulations, data protection laws, and industry standards.
Primary Skills (essential):
- Proven experience of 8-10years
- Strong problem-solving, analytical, and troubleshooting skills.
- Ability to manage multiple priorities and work in a fast-paced environment.
- Strong attention to detail with a proactive approach to solving issue
- Good communication and interpersonal skills, with the ability to build relationships at all levels.
- Project Management: Strong project management skills, including experience with methodologies such as Agile,
- Scrum, or Waterfall.
- Leadership: Proven ability to lead and motivate a team.
- Communication: Excellent verbal and written communication skills. Ability to interact effectively with clients
- and stakeholders.
- Technical Knowledge: Understanding of IT infrastructure, software development, and service delivery processes.
- Time Management: Ability to manage multiple projects and tasks simultaneously
Role-
You should have a strong grasp of current marketing tools and strategies and be able to help integrate digital marketing campaigns from concept to execution. The Digital Marketing Executive will work with the marketing team, coordinating with other teams (such as design, HR, etc) to launch campaigns on time.
Responsibilities-
- Coordinate with other support functions to develop marketing material
- Define schedules, handle posting on social media
- Keep an eye on the trends, suggest and execute campaigns around them
- Perform audits, plan and execute all digital marketing activities, including SEO/SEM, email, social media, and display advertising campaigns
- Design, build and maintain social media presence, increase the availability of multiple platforms
- Measure and report the performance of integrated marketing efforts, and assess against goals (ROI and KPIs)
- Brainstorm new and creative growth strategies
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate
Qualifications-
- BS/MS, BMM degree in marketing or a related field
- Proven working experience of more than 2 years in digital marketing & contribution to B2B sales if any.
- Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate.
- Experience with A/B and multivariate experiments.
- Solid knowledge of website advertising and analytics tools (e.g., Google Adwords, Google Analytics, Facebook Advertising)
- Strong analytical skills and data-driven thinking.
- Up-to-date with the latest trends and best practices in online marketing and measurement.
1. Good communications skills
2. creative thinking
3. basic Canva designing
4. social media fluency
5. Basic content writing
6. curiosity
7. commitment to the role
The idea is simple, if you can commit to an internship that uses your skills and teaches you more, while you have fun... apply, and let us take from there!

About Freespace* (a.k.a. Workplace Fabric)
Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship
product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions.
*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric
What is on our offer?
- An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values.
- We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career.
- Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge.
Profile Brief:
You will be a creative Frontend Engineer with specialist React and visualization skills in our fast growing Analytics Team, creating dynamic dashboards to drive our client’s business insights.
Working closely as an active team member, having ownership & accountability to develop the analytics stories, in delivering timely projects through Scrum. Working with product owners and team leads to clarifying requirements, challenge assumptions in order to ensure successful executions and push the client analytics to its best.
Key Skills and Experience
Required Skills: JavaScript (ES6+), React, amCharts, D3.js (or industry equivalent)
Good to have: SQL, TypeScript, AWS, Scrum, IoT
Experience: 4-6 years
- A front-end and data visualization expert with 4+ years of experience
- Ability to design widget or component based, scalable analytics dashboards
- Expert in creating excellent user experience through quick loading dashboards and pixel-perfect design
- Implement dashboard solutions with interactive and dynamic visualization to tell the story.
- Hands-on and well-versed with at least one of React (preferred), Angular or Vue
- Data processing and manipulation expert
- Master in JavaScript with excellent understanding of asynchronous patterns
- Comfortable with of ES6+, TypeScript & emerging web technologies
- Able to easily comprehend and write SQL queries
- Hands-on programmer
Page Break
Key Behaviours
- Have an open mind to turn business requirements into attractive yet practical visualisations.
- Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions.
- Contribute to the success of the team through active participation, team work and owning project deliverables.
- Contribute to high standards through personal delivery of data quality checks, code reviews and documentation in work and team practices.
- Clear thinker with a systematic problem-solving approach, seeing a project through from conception to finished product.
- Unafraid to own mistakes and be willing to challenge and feedback to enhance the team processes and solutions.
Hi
We have an Excellent Job Opening for "Business Analyst Role" with one of the Product Based Organization for Remotly Supporting Mode & for Mumbai Location.
Job Description
Job Responsibilities:
- Passion for converting data to insights, building frameworks for decision making, high attention to details and data fidelity
- Define the business problem and properly structure the solution.
- Build reports, dashboards and metrics to monitor the performance.
- Work with cross functional stakeholders like Product, Tech, Ops, sales etc. to take data driven decisions and help leadership in strategic planning.
- Analyse metrics, key indicators and other available data sources to discover the root causes of process defects.
- Support business development and help to create efficient designs and solution processes.
- Drive business metrics and goals, track and measure activities.
- Determine efficient utilisation of resources
- Ownership of new initiatives.
Requirements:
- B Tech/BE in Computer Science or equivalent from a tier 1 college with 3 to 5 years of experience
- Excellent analytical and problem solving skills.
- Ability to present your beliefs clearly and compellingly, verbally and in written form.
- Proficiency in SQL, R/Python.
- Knowledge of data mining techniques like time series forecasting, regression, classification and clustering techniques is a plus
- Demonstrated ability to work independently in a highly demanding and ambiguous environment.
Please let us know if you are interested in the above opening and if interested please let us know your
Current CTC :
Expected CTC :
Notice Period :
Relevant experience in Python / R Programming :
Relevant experience in SQL:
Relevant experience in Data Mining Technques:
Regards,
Ashwini

This role will work with some of our most important integrations between The company Product and financial institutions & Partners – making sure that API's are implemented and tested and data mapped in a standardized and quality-assured way.
Mandatory skill sets of the Candidate:
- Minimum 3 years of working experience in XSLT language (XSLT 1.0 + 2.0)
- Minimum 3 years of working experience in XML processing (XPath, XSD schema)
- Minimum 3 years of working experience in Java (v11) and Junit
- Excellent English communication skills (speaking, writing, and reading)
- Experience working in agile development processes
- Familiarity with code versioning tools Git, JIRA
Other Desired Skills and Experience
- More than 5 Years of experience with Payment Ecosystems
- More than 5 Years of experience in Integration to Banks, Payment Acquirers, PSP’s
- Upon having demonstrated results in this role – responsibility can expand into the product team for developing the core product

- 4+ years of experience with Node.js
- Expertise in Typescript, AWS, Firebase, MongoDB, and Express
You will be bringing:
- Hands-on experience in writing applications using Node.js (including Socket.io and Express or similar)
- Excellent knowledge of a few of the available databases such as MySQL, MongoDB, etc.
- Proficiency in application deployment on Linux or Ubuntu environments
- Proficiency in JavaScript languages like React and/or Angular, along with a comprehensive experience in open-source frameworks
- Experience in server-client architecture project(s)
- Ability to prioritize in a chaotic and ambiguous environment
- An open, growth mindset when giving and receiving feedback
Requirements:
- 3+ years of full stack development for high volume mobile applications.
- Strong experience in popular Node.js, Express. JS, React. JS, React Native and npm modules.
- Strong experience in JavaScript development.
- Experience with building RESTful services.
- Experience on working on the MicroService based Architecture
- Ability to architect complex web applications using frameworks and APIs.
- Experience in designing the HTML pages using React. JS.
- Good understanding of Design Patterns. Good analytical & debugging skills.
- Experience with NOSQL DB & tools such as MongoDB, Redis, Cassandra and Kafka.

This is a temporary full time role.
Responsibilities
- Developing the latest user-facing features using React.js
- Designing a modern highly responsive web-based user interface
- Building reusable components and front-end libraries for future use
- Translating designs and wireframes into high-quality code
- Learn and understand user interactions
- Optimizing components for maximum performance across a vast array of web-capable devices and browsers
- As a React.js Developer, you will be involved from conception to completion with projects that are technologically sound and aesthetically impressive.
- Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
- Thorough understanding of React.js and its core principles
- Prior experience with popular React.js workflows (such as Flux or Redux)
- Familiarity with more current specifications of EcmaScript
- Familiarity with RESTful APIs
- Familiarity with HTML / CSS
- GIT experience is a plus
- Knowledge of modern authorization mechanisms, such as JSON Web Token
- Familiarity with modern front-end build pipelines and tools
- Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with code versioning tools

