XML
JavascriptWho are we?
Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.
Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.
Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.
What will you be doing?
- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.
- Looking for more technical support person with troubleshooting and product bug fixing experience.
- Coaching the team to improve and striving to give our customers the best experience.
- Planning and implementing customer support strategy whilst leading by example providing first class customer support.
- Brainstorming and implementing process improvements to increase efficiency in customer service operations.
- Measure and enhance customer experience with data-led decisions and tracking KPIs.
- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.
- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.
What are we seeking in you?
- 5+ years of experience in Customer Support for a B2B SaaS platform company.
- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.
- You understand operational processes and how to build teams and reporting structures.
- You have a rapid ability to learn & teach others.
- You have strong written and verbal communications.
- You have excellent attention to detail, alongside the ability & willingness to work quickly.
- Technical support experience, including scripting and basic bug fixes, is a must.
- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.
This is a work from office opportunity, and you will be working out of our office in Chennai.
What is it really like to work here?
At Kriyadocs, every Kriyator is driven by our culture at the core to
· Deliver Excellence - Deliver Delight
· Stay Curious - Stay Driven
· Dream Big - Rise Together
You could also be a Kriyator, if you are
· Fearless in taking on challenges
· Focused on learning, demonstrating new skills and working towards successful outcomes
· Fanatical in taking pride and responsibility in all your work
Why should you join us?
· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.
· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.
· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.
As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!
Shubham Vishwakarma
Full Stack Developer - Averlon
About Kriyadocs
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- Translate design wireframes into high-quality code.
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Required Skills
- Proficiency in Angular (v9+), TypeScript, RxJS, and Angular CLI.
- Strong understanding of HTML5, SCSS, CSS3, and responsive UI design.
- Experience integrating REST APIs and third-party services.
- Familiarity with testing frameworks like Jasmine/Karma.
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Must-Have Qualifications
- Bachelor's degree in Computer Science, Engineering, or related field.
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Qualification: BE/Dip in Civil Engineer
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1. Preparing and implementing project plans.
2. Structural analysis & Design, Engineering drawings.
3. Ability to work on deadlines and within budgets
4. Preparing monthly and daily reports detailing progress on engineering procurement.
5. Quality Assurance and Quality control.
6. Problem-solving skills
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8. Negotiating, supervisory and leadership skills
9. Complete knowledge of relevant legislation.
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13. Preparing a Reconciliation statement based on Quality of materials received, Quality of materials use and calculate the materials wastage.
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16. Over seeing periodical repairs/ renovations, maintenance works in the existing branches and group companies.
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Culture alert: For TransFunnel, culture plays a major role. We believe in the power of ONE. We know that company culture can make or break your work experience and so we have a https://www.transfunnel.com/about-us/our-team">team that puts the human connect before anything else. Whether we work from office, home or anywhere -- we keep the connection going with plenty of fun activities. Also, we have a flat hierarchy. Hit apply if you think exploring this role would be work with fun!
Our client is India's leading digital care ecosystem for chronic condition management. They are a one stop shop catering to all needs from tracking fitness levels to managing diet, to consultation with doctors and health coaches. They combine real-time monitoring through their IoT-connected devices and app ecosystem to provide AI-driven personalized insights and proactive intervention by doctors and health coaches to patients with chronic conditions.
This revolutionary startup was named in Forbes Asia’s inaugural ‘100 to watch and is backed by renowned investors. They are backed by some of the best VCs and investors in India, and with their most recent fund-raise of $5.7 million, they are on track to expand beyond India into ASEAN countries as the first stage of their global expansion.
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What you need to have:- BCom is a must and relevant work experience of 2 – 3 years as an Accountant
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Spring Boot
JavaPrimary Responsibilities
Providing technical expertise for every phase of the project lifecycle—from concept development to solution design, implementation, optimization and support. Interacts with a set of clients (client senior developers and architects) to create technology specifications from business requirements for one of the modules within the project.
Prepares the technical design of the more complex technology components within the module (one or more of client/web presentation tier, server tier, data access and data model, integration component, package function customization).
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Experience with Multithreading, Concurrent Package and Concurrent APIs Basic understanding of Java Memory Management (JMM) including garbage collections concepts.
Experience in RDBMS or NO SQL databases and writing SQL queries (Joins, group by, aggregate functions, etc.)
Experience with at-least one NoSQL (Any of Cassandra/Couch base/Hadoop), Hands-on experience with JMS
Hands-on experience in creating RESTful webservices and consuming webservices
Hands-on experience with Spring.
Hands-on experience with any of the logging frameworks (SLF4J/LogBack/Log4j)
Experience of writing Junit test cases using Mockito / Powermock frameworks.
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Sound understanding/experience in software development process, test-driven development.
About us
Publicis.Sapient, the digital business transformation hub of Publicis Groupe, helps clients drive growth and efficiency and evolve the ways they work, in a world where consumer behavior and technology are catalyzing social and commercial changes at an unprecedented pace. With 17,000 people and over 100 offices around the globe, our expertise spanning technology, data
sciences, consulting and creative, combined with our culture of innovation, enables us to deliver on complex transformation initiatives that accelerate our clients’ businesses through creating the products and services their customers expect.
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GitHubVah Vah! is an ed-tech company that offers online makeup courses in micro-batches to students across India to learn from the leading teachers in top cities. We provide holistic education with lots of practical training that makes our students job-ready with not just the base skills but also the soft skills for great customer service. Our teachers have more than 15+ years of experience in training makeup and have certified more than 1000+ students. Vah Vah! is founded by executives with extensive experience running consumer business and mobile games at scale (over 100 million players) at Zynga. Vah Vah! is backed by a leading investment firm.
Website Link: https://vahvah.com/
The Mission
Vah Vah teaches professional makeup to budding makeup artists and influencers through live online classes. We have students from Srinagar, all the way to the Andamans. And experienced teachers who have worked in Bridal Makeup, Ramp Shoots, Film and more. We empower our students to join the workforce as fully trained makeup artists. This is the future of vocational education, and you can help build it.
Our Culture
- Amazing workplace and colleagues to work with
- We have the right mixture of creativity, analytics and hustle to move fast in the right direction.
- You will work with colleagues who don’t take themselves too seriously but move mountains.
- See yourself evolving every month with new problems to solve and new skill to master.
- Work with the smartest engineers so you can learn from them.
- Competitive salary at par with the best in the industry
- Great stock options so you can benefit from the company's growth.
- Immense exposure to new technologies
Responsibilities:
- Complete ownership of building and maintaining Web APP
- Deliver across the entire app life cycle design, build, deploy, test, release to production and support
- Should be comfortable in building a great consumer user interface and responsive web apps.
Requirements:
- Overall experience of 2-4 years
- React Web Developer with 2+ years of experience
- Should have worked on NodeJS with express framework
- Understanding of Backend services, API implementation, and database systems. - Familiarity with MySQL and Mongo databases
- We encourage all our devs to have a base level of DevOps skills & w.r.t
- Source Control, CI/CD systems, Cloud Services such as AWS, Firebase, GCP Minimum 1 year of experience in responsive app development
- Ability to implement designs and functionality provided by UI/UX teams
- Strong knowledge of JavaScript ES6
- knowledge of Java/J2EE, Spring, Spring Boot, Spring Cloud is a plus
Key Skills:
- React/JS, NodeJS, Typescript
- Familiarity with Analytics integrations
- Conversant with Github, CI/CD pipeline
What you get:
- Amazing workplace and colleagues to work with
- Competitive salary at par with the best in the industry
- Immense exposure to new technologies
Job Description
- We are looking for the Product Support Engineer with strong expertise in Networking.
- Experience working in Enterprise SD-WAN/Wi-Fi environments, docker and Kubernetes will be a good to have skill.
- Candidate should have exposer in working with global clients.
- Our platform is a network and infrastructure management platform. It delivers the modern collection, visualization, and integration capabilities required to transform raw network performance data into actionable, real-time insights.
- Should work as a member of the Support Team who would be responsible for working collaboratively and individually to solve customer issues in a fast-paced, ever-changing, and complex environment.
You will be expected to:
- Provide accurate and efficient support to our customers with software and operating systems by researching and identifying applicable solutions.
- Provide timely and clear communication to customers.
- Reproduce issues in local test environments.
- Confirm and report defects to the development team once the applicable analysis has been completed with the customer.
- Develop and write technical documentation for product solutions knowledge base.
- Provide product feedback from customers to product management, development and account team.
- Act as an SME for the team on any networking/SDWAN/SDN/WIFI related issues, whenever in need.
- Look at network performance issues such as availability, latency, utilization and throughput that gets reported by the customer and explain or prove them the reasons.
- Troubleshooting network problems and ultimately enhancing performance for users via performance tuning.
- Analyze for root cause analysis of problems which includes for enhancements.
- Train / Coach the team members on several networking concepts based on what is used in our product.
- Support new and existing client software installations over the phone as well as via web-conferencing (desktop sharing) within established SLA's and SLO's.
- Responsible for addressing customer issues and seeking a resolution and overall customer satisfaction.
- Applying OS, DB, hardware, and product updates to customers.
Requirements:-
Key technical expertise areas expected for this role:
- Detailed understanding OSI layers and its protocols like IP, TCP, UDP.
- Routing and switching protocol expertise like OSPF BGP STP VLAN.
- Knowledge on Advanced automation in Networking like SDN.
- Knowledge on SDWAN and Enterprise Wifi technologies.
- Knowledge on IPv6.
- Detailed knowledge on SNMP.
- Excellent communication skills and strong desire to work with customers (namely network engineers, network managers and server administrators).
- Exhibit good logical and analytical problem-solving skills.
- Ability to adapt quickly to changing, growth-oriented environment.
- Able to communicate technical information clearly and precisely to customers of varying technical knowledge levels.
- Exhibit initiative with new technical challenges as well as new technologies.
Good to have skills:
- Proficient with Linux OS (file and process management)
- BASH Shell Scripting
- SQL queries (mainly select and joint syntax)
- Ansible, docker Kubernetes kafka
- Understanding of PKI (Public key infrastructure)
Education and Experience:
- Bachelors or Master’s in computers or related field.
- Minimum 3+ years of product support experience with international clients
including PC, Mobile (app & HTML5) versions if available
Learn to be repetitive as well as unexpected. Basically you're trying to break the application /
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Concentrate on certain areas of the game and try every possibility available
Compare new versions of game and replicate previous bugs to see if they have been fixed
Play game using different settings and options if available
Check for content, hyperlinks, landing pages, registrations, campaigns, deposits, withdrawal etc.
processes.
Test different versions of the game including PC, Mobile (app & HTML5) versions if available
Report any error codes that may pop up and report them to bug tracking software or manually.
Proof any other documentation with game including manuals, instructions and other booklets
Understand the difference between reporting a bug and reporting a feature
Prepare test cases for manual, automation
Get the new ideas to improve product
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Planning and scheduling several milestones and tasks like alpha and beta testing.
Work closely on the deadlines of the project
Ensure the team is focusing on automation along with manual testing.
Keep raising the bar and standards of all the quality processes with every project.
JavaTechnologies
Must have Core JAVA, J2EE, Multithreading, OOPS, and Multiprocessing
Great to have RabbitMQ, Netty, XML, JSON, Messagepack
Huge Advantage: Good at mathematics, statistics, complex data structures, algorithms, and design patterns
Other skills
- Ability to understand most complex and challenging problems and solve them from users’ view point
- Ability to create and present software designs (as per the aligned solution) to the product owner
- Ability to build and create modules from scratch.
- Ability to write, understand and deal with large code base
- Experience in understanding and implementing design patterns
- Ability to provide technical leadership to a team of equally talented, efficient and motivated engineers
Roles and responsibilities
- Responsible for solving the most complex and seemingly impossible problems related to variety of dimensions of software engineering. Dealing with Big Data to Complex Data Structures, From Inter Process Communication to sub 100 MilliSec server responses, From Distributed Systems to 99.999 Availability.
- Responsible for providing technical leadership to a team of 3-4 Engineers
- Responsible to drive delivery of a project/module and report to Product Owner
- Responsible for functional/technical tracking of a project/module
Responsibility Split
- 80% Technology, 20% Team management
- With 80:20 split this is definitely a technology oriented role suitable for geeks.
Bootstrap
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon