
Who are we?
Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.
Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.
Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.
What will you be doing?
- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.
- Looking for more technical support person with troubleshooting and product bug fixing experience.
- Coaching the team to improve and striving to give our customers the best experience.
- Planning and implementing customer support strategy whilst leading by example providing first class customer support.
- Brainstorming and implementing process improvements to increase efficiency in customer service operations.
- Measure and enhance customer experience with data-led decisions and tracking KPIs.
- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.
- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.
What are we seeking in you?
- 5+ years of experience in Customer Support for a B2B SaaS platform company.
- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.
- You understand operational processes and how to build teams and reporting structures.
- You have a rapid ability to learn & teach others.
- You have strong written and verbal communications.
- You have excellent attention to detail, alongside the ability & willingness to work quickly.
- Technical support experience, including scripting and basic bug fixes, is a must.
- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.
This is a work from office opportunity, and you will be working out of our office in Chennai.
What is it really like to work here?
At Kriyadocs, every Kriyator is driven by our culture at the core to
· Deliver Excellence - Deliver Delight
· Stay Curious - Stay Driven
· Dream Big - Rise Together
You could also be a Kriyator, if you are
· Fearless in taking on challenges
· Focused on learning, demonstrating new skills and working towards successful outcomes
· Fanatical in taking pride and responsibility in all your work
Why should you join us?
· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.
· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.
· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.
As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

About Kriyadocs
About
Similar jobs
Job Title: Assistant Manager – Sales (Building Automation Solutions)
Location: Chennai
1. Job Overview
- Responsible for sales and business development of Building Automation Solutions (BAS) & ELV projects.
- Drive revenue growth through client acquisition, relationship management, and technical solution promotion.
- Work closely with clients, consultants, and internal teams to achieve business objectives.
2. Key Responsibilities
Sales & Business Development
- Develop and execute sales strategies for Building Automation Solutions.
- Identify and pursue new business opportunities in target industries.
- Achieve sales targets and contribute to revenue growth.
Client Engagement
- Build and maintain strong client relationships.
- Understand client requirements and propose tailored BAS/ELV solutions.
- Conduct product demonstrations, presentations, and negotiations.
Technical & Project Support
- Provide pre-sales and post-sales technical support to clients.
- Possess strong technical knowledge of BAS, HVAC, and ELV systems.
- Coordinate with project and technical teams for smooth execution.
Market Analysis & Reporting
- Monitor competitor activities, market trends, and customer feedback.
- Prepare periodic sales reports and forecasts for management review.
- Suggest improvements to strengthen market positioning.
3. Qualifications
- Bachelor’s Degree in Instrumentation / Electronics / Automation / related field.
- 8–10 years’ experience in Sales & Marketing of Building Automation Solutions / ELV / HVAC projects.
- Proven track record of project sales and target achievements.
4. Key Skills (Must-Have)
- Sales & Business Development in Building Automation Solutions / ELV projects
- Technical knowledge of BAS, HVAC, Automation Products
- Client Relationship Management
- Pre-Sales & Post-Sales Support
- Excellent Communication & Presentation skills
- Market Analysis & Negotiation
5. Additional Skills (Good-to-Have)
- Knowledge of emerging automation products and technologies.
- Ability to handle large-scale project sales independently.
- Strong networking with consultants, contractors, and system integrators.
6. Benefits
- Competitive salary with attractive incentives/commissions.
- Health insurance and employee benefits.
- Professional growth and learning opportunities.
Work Experience : 0 to 2 years
Work Timings: US Shift
Location: Currently remote; will be onsite in Bangalore from December 2025
Spektra Systems is looking for high-performing Account Executives to own the complete sales cycle for our suite of products. In this role you will drive strategic conversations, manage deal cycles from discovery to close, and serve as a trusted advisor to prospects.
You’ll be assigned to one of our product lines and empowered to work directly with inbound leads and marketing-qualified accounts. You’ll collaborate cross-functionally with Product, Pre-Sales, and Customer Success teams to close high-impact deals and contribute to our growth story.
Key Responsibilities:
Own the entire sales cycle: discovery, qualification, solution mapping, proposal, negotiation, and closure.
Understand each product offering in-depth to effectively pitch and tailor conversations based on prospect needs and market context.
Drive value-based, consultative selling conversations that address business pain points and ROI.
Work with inbound leads, marketing-generated interest, and existing pipeline to build and convert opportunities.
Collaborate with Product and Pre-Sales teams to deliver effective product demos, proposals, and customized solutions.
Accurately maintain deal stages, notes, and forecasting data in Salesforce CRM/HubSpot.
Manage multiple concurrent opportunities while consistently hitting or exceeding assigned quotas.
Build long-term relationships with clients to support upsell and cross-sell opportunities post-sale.
Requirements
Ideal Candidate Profile:
0-2 years of B2B full-cycle sales experience, preferably in SaaS, Cloud, or Tech services.
Proven track record of consistently hitting or exceeding sales targets.
Strong solution selling skills, with the ability to understand technical products and explain value in business terms.
Excellent verbal and written communication skills, with confidence engaging mid to senior-level decision-makers.
Self-starter, goal-oriented, and comfortable working remotely in a fast-paced environment.
Preferred Qualifications:
Experience in selling cloud technologies (Azure, AWS, GCP), SaaS platforms, or developer/IT productivity tools.
Familiarity with Salesforce/HubSpot or similar CRM tools for pipeline and activity management.
Bachelor’s degree in Business, Marketing, Technology, or related field.
What We Offer:
Opportunity to sell across innovative, fast-growing product lines.
Highly collaborative and performance-driven team culture.
Competitive compensation with performance-based incentives.
Ready to own the sales journey and grow with a product-first tech company? Apply now to join our growing Sales Team at Spektra Systems.
Key Responsibilities:
- Develop and execute strategic sales and marketing plans to achieve sales targets and expand customer base.
- Identify and pursue new business opportunities through market research, networking, and lead generation.
- Build and maintain strong relationships with existing and potential clients to promote customer satisfaction and loyalty.
- Conduct product presentations and demonstrations to prospective clients.
- Collaborate with the marketing team to create compelling marketing materials, campaigns, and promotions.
- Monitor industry trends, competitor activities, and customer feedback to stay informed about market changes and opportunities.
- Prepare sales reports, forecasts, and budgets to track performance and identify areas for improvement.
- Represent the company at industry events, trade shows, and conferences to promote brand awareness and generate leads.
- Provide timely and effective communication to internal teams regarding sales and marketing activities, customer feedback, and market developments.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, or related field.
- Proven experience in sales and marketing, preferably in a similar industry.
- Strong understanding of sales techniques, marketing principles, and customer relationship management.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office and CRM software.
- Willingness to travel as needed.
2. Must knowledge in GIT And Bitbucket and Live wire.
3. In depth knowledge of object-oriented PHP and Laravel 8 PHP Framework
4. Hands on experience with SQL schema design, SOLID principles, REST API design
5. Strong knowledge of Ecommerce, payment gateway & API integration.
6. MySQL profiling and query optimization
7. Creative and efficient problem solver
Our client is looking for a dynamic & passionate Engineering Director who can lead
the tech-stack and drive teams with great leadership qualities.
Here is the JD for Director Engineering -
Responsibilities:
Completely responsible for product delivery, development process, and engineering
team performance. Provide overall direction to the engineering team.
Create a top-performing engineering team culture with high levels of team engagement
and satisfaction.
Work with the leadership team and product leaders to define engineering roadmaps and
solve business problems.
Drive engineering efforts to deliver releases with high quality and on time.
Communicate cross-functionally, hold your command in technical discussion, and have
strategic influence.
Work with the Talent Acquisition team to hire top talent, manage their performance,
and successfully mentor them to grow professionally.
Minimum Qualifications:
Hands-on technical expertise and management experience.
8+ years of people management experience.
Demonstrated experience to recruit and manage technical teams, including team
performance management.
Must have relevant experience in designing, building, maintaining, and extending large
scale production systems.
Have deep expertise in React.js, Node JS and MongoDB.
Strong software engineering skills and best practices including experience with a
modern agile development and deployment workflow.
Proven leadership skills; courage to challenge with candor, motivate and inspire teams.
Strong interpersonal and communication skills, for both technical and non-technical
audiences.
Bachelor’s Degree in Computer Science, Software Engineering, or related field.
Design, build, and maintain efficient, reusable, and reliable Python services &components
Ensure the best possible performance, quality, and security
Identify bottlenecks and bugs, and devise solutions to these problems
Help maintain code quality, organization
Understanding of established software development life cycles
Ability to prioritize and multi-task in order to meet deadlines
Resolves technical issues through debugging, research and investigation
Collaborate across various teams and with external clients
Contribute innovative designs and ideas for improving our company products and services
Required Skills Sets
Atleast 4+ years of experience in Design and Development with Python.
Experience in Flask / Django
Familiar with version control (Git)
Understanding of SQL
Strong Unit Testing practice
Understanding of design patterns, Microservices Architecture
Understanding of Scrum Agile methodology
Experience in data engineering & Docker is a plus.
Candidate Profile:
4+ Years of relevant experience with Python and its Principles.
Graduate in Computer Science or any related discipline (like BS / B.E. / B-Tech in Electronics,
Electrical, IT)
Job Description: Senior React.js Developer
- 2+ years of relevant experience in software development building web applications
- Well acquainted with cutting edge front-end framework like React Javascript dialects like ES6.
- CSS frameworks like Bootstrap, Foundation HTML5, CSS3 and tools like Gulp/Webpack
- Strong analytical and problem- solving skills paired with the ability to develop creative and efficient solutions.
- Enjoys and gets energized by complex problem solving and ability to push the innovation on solutions.
- Ability to work both independently and in various team settings.
Services provided
Architecture
Interiors
Parametric consultancy
Who we are:
We are leading CMMI Level 3 global organization. We enjoyed a stable leadership since its inception in the Silicon Valley, California in 1996. We have expanded from a single location to current presence in 5 global cities with round-the-clock connectivity.
Since inception, the driving core values inculcated by our founder, management team and investors have been the ongoing guiding force.
We emerged as a leading custom software development organization, spread across the globe. We made business easier and more profitable for varied small to medium size projects. As a technology partner, we deliver solutions in line with your business goals. With 2000+ happy customer base, vast experience of 20+ years, backed by offices in the US, Australia and India, providing next-door assistance and a round-the-clock connectivity. Our software solutions cover all major industries such as healthcare, digital enterprises, business automation and IT services, highlighting our expertise in Microsoft open source platform, mobile platforms and new technologies.
To know more about we visit http://www.smartdatainc.com">http://www.smartdatainc.com
About You:
Should build interactive consumer data from multiple systems and restfully abstract to the UI through a Node.js backend.
- Should define code architecture decisions to support a high-performance and scalable product with a minimal footprint
- Should address and improve any technical issues
- Should be good in communication skills and teamwork ability to work between different levels of developers.
- Should be able to work/handle projects single handed by own
- Should perform unit/per testing for creating a bug free solution.
You should possess:
- Experience of Node JS, Express JS, Mongo DB, Angular 2+.
- Knowledge of GIT, Jenkins tools or similar.
- Knowledge working with AWS (S3, EMR, EC2, RDS).
- Experience of Agile development and methodology.
Good to have:
- Project management and deployment skills.
- Knowledge of Dockers and Kubernetes.
- Onsite experience.
- US business Visa.











