

Who are we?
Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.
Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.
Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.
What will you be doing?
- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.
- Looking for more technical support person with troubleshooting and product bug fixing experience.
- Coaching the team to improve and striving to give our customers the best experience.
- Planning and implementing customer support strategy whilst leading by example providing first class customer support.
- Brainstorming and implementing process improvements to increase efficiency in customer service operations.
- Measure and enhance customer experience with data-led decisions and tracking KPIs.
- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.
- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.
What are we seeking in you?
- 5+ years of experience in Customer Support for a B2B SaaS platform company.
- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.
- You understand operational processes and how to build teams and reporting structures.
- You have a rapid ability to learn & teach others.
- You have strong written and verbal communications.
- You have excellent attention to detail, alongside the ability & willingness to work quickly.
- Technical support experience, including scripting and basic bug fixes, is a must.
- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.
This is a work from office opportunity, and you will be working out of our office in Chennai.
What is it really like to work here?
At Kriyadocs, every Kriyator is driven by our culture at the core to
· Deliver Excellence - Deliver Delight
· Stay Curious - Stay Driven
· Dream Big - Rise Together
You could also be a Kriyator, if you are
· Fearless in taking on challenges
· Focused on learning, demonstrating new skills and working towards successful outcomes
· Fanatical in taking pride and responsibility in all your work
Why should you join us?
· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.
· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.
· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.
As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

About Kriyadocs
About
Similar jobs

· JavaScript, Typescript
· Any UI Framework (web components) - primarily React.js
· Rxjs
· State Management frameworks - redux
· Design Patterns
· Jest / WTR for testing
· Playwright, cypress - functional tests (good to have)


Job Qualifications
- B.E (CS,IT and EC), BCA , MCA , BSC( with Computer Science).
- Skills Required : PHP, Word Press, CMS, Code Igniter.
- Experience in strong PHP Programming skills.
- Good understanding of JavaScript / AJAX is a must.
- Exposure to Agile Methodologies Preferably SCRUM Experience.
- Excellent knowledge in Core PHP & MySQL.
- CMS frameworks like WP, Joomla, Drupal
- Development frameworks like Zend, CakePHP, CodeIgniter, YII etc. will be a plus point
- Strong Knowledge on OOPS and MVC Concept.
- Must have a strong logical & analytical mind.
- Candidate’s are required to adhere and enforce the security policies of the organization.
Job Description
- Interact with clients to determine and analyze the scope of a project.
- Solve complex UX design problems across web, mobile and tablet.
- Experience designing and architecting UI/UX features, interactions on mobile and web.
- Review final layouts to make needed suggestions for improvement
- Recommend to clients strategies to reach a certain audience.
- Design graphics that identify a product or communicate an idea
- Determine colors, images, text style, and shapes to create layout.
- Act as instructor to team of workers that arrange and prepare layout for printing.
- Create electronic version of designs using computer software
- Study information and materials to plan concepts for design.
- Perform administrative duties, such as managing information and assigning tasks to subordinates.

We are looking for an Android Developer who possesses a passion for pushing mobile technologies to the limits. This Android app developer will work with our team of talented engineers to design and build the next generation of our mobile applications. Android programming works closely with other app development and technical teams.
Responsibilities
- Design and build advanced applications for the Android platform
- Collaborate with cross-functional teams to define, design, and ship new features
- Work with outside data sources and APIs
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency
Requirements
- BS/MS degree in Computer Science, Engineering or a related subject
- Proven software development experience and Android skills development
- Proven working experience in Android app development and have published at least one original Android app
- Experience with Android SDK
- Experience with third-party libraries and APIs
- Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies
- Solid understanding of the full mobile development life cycle.
Job Types: Full-time, Permanent

You will develop Android applications that scale to reach millions of users • You will continually evaluate emerging technologies to identify opportunities, trends, and best practices that can be used to strengthen technology platform and development practices • Work with the team to create user interface layouts for customers and interfaces to backend web services • Design and develop systems and libraries that are highly reusable and maintainable • Understand product architecture and frameworks and come to the table with your ideas • Collaborate with different teams along with other Android developers to exchange new ideas and improvements
REQUIREMENTS • Proficiency in the standard Android tech stack - JAVA, Android SDK, Android Studio, SDK, adb, Layout Editor • Good knowledge of Object Oriented Programming and design patterns, MVC, MVVM, Dependency Injection and more • Restful API, JSON Parsing, XML Parsing, Retrofit Network Libraries • Strong knowledge of Android UI design principles, patterns, and best practices • Payment Gateways Integrations. • Experience of working with multi-language, multi-screen resolutions • Experience with offline storage, threading, and performance tuning • Excellent Android technical issue diagnosis and problem solving skills • Help maintain code quality, organization, and automatization • Proficient understanding of code versioning tools, such as Git • Experience with SQL databases, Java or full stack development is a plus
This Social Media Executive is suited for someone with an entrepreneurial spirit and wants to get a first-hand experience in various things that happen in a new organization. A candidate that doesn’t mind about living any challenging experience by owning it to self.
Candidate will be given responsibilities of supporting (including but not limited to) social media strategy planning, online advertising, promotions, & Ad-Campaigns. He/she will monitor and create aggressive marketing on Instagram & Facebook and create engaging content for blogs, forums and other social networks like Facebook, Twitter, Instagram, LinkedIn, Quora, Pinterest, etc.
He/she will optimize our website, blogs and social media content for maximum reach and impact (e.g. SEO/SEM) by using keyword analysis and cost/benefit analysis. They will develop a content calendar on a weekly and monthly basis.
Our company’s culture is unique in that we truly live by our values of friends first, integrity and doing the right thing.


Sportz Interactive (SI) works with its clients and partners to revolutionize the sports fan experience across consumption points by creating best-in-class, kickass products. SI was founded in 2002 as a B2B sports content business. Through the years, it gained immense reputation for its state-of-the-art hosted solutions, digital simulators, match centers and fantasy games. Sportz Interactive has a fantastic reputation in the online sports community, having worked with clients across the globe including the likes of The International Cricket Council, STAR Sports, Yahoo!, AOL, Eurosport, Castrol, Web 18, NDTV, Nimbus, Times of India, Rediff.com and Singtel amongst others.
Sportz Interactive provides in-depth sports information and content and specializes in product development for the web, mobile and other interactive platforms.
http://www.sportzinteractive.net/">www.sportzinteractive.net
Sportz Interactive is looking for a skilled Developer with 2+ years of experience in mobile application development for iOS.
Location : Goregaon east, Mumbai
Primary Responsibilities:
- Work closely with the core team to come up with new features and implementing them
- Work on new products and services and provide support to existing applications
- Integrate REST services into mobile applications and familiar with App localization technique
The ideal candidate must possess the following skills:
Functional: Swift, Xcode, Networking, Data Structures, GIT & JIRA, GCD, Core Data, OOPS, Design Patterns.
Mandatory: Passionate about sports, Problem-solving, Team player, Target & Result oriented
Additionally, the candidate must demonstrate good communication skills and an understanding of sports.


✔ Defining the over all architecture and choose the best stack, components, and
subsystems for search & storage infrastructure
✔ Design & build user-friendly APIs for accessing the backend infrastructure
✔ Active mentoring on engineering best practices, reducing technical debt and
designing scale ready solutions.
✔ Proactively identify architectural gaps and enhancements and recommending
appropriate solutions.
✔ Work closely with the product and customer teams to effectively drive innovative
solutions and drive adoption of features.
Requirements
✔ Experience level 4+ years.
✔ A bachelor's or master’s degree in Computer Science/Software Engineering
✔ Production experience with a scalable search engine or building storage
infrastructure for scaled out consumer companies.
Technovert is a neo solutions company focused on building a product-based solutions and services business in the US Market. One of our products was recently awarded Best Startup Enterprise Product in Hyderabad and we got great many things to accomplish. We are looking for ambitious and passion filled sales professionals to join our team. Please visit www.technovert.com
The Inside Sales Executive is responsible of new business generation in an assigned territory. You will be creating visibility of brand Technovert through high volume outbound/inbound calling, targeted email campaign and networking
Duties and Responsibilities:
- Understand Technovert offerings clearly in order to effectively communicate with prospects
- Know and understand assigned territory
- Validate and Manage assigned Target Accounts on CRM
- Effective Prospecting (via cold calling, inbound calls, emailing and networking)
- To map an account and understand Microsoft foot print within through engaging IT teams/LOB and others at different levels (CXO to Admin)
- Profiling - Tech Influencer, Recommendation/Middle Man and Decision maker
- Tailor pitch according to account/contact profile and effectively engage a prospect (at various stages of sales cycle cold call/follow-up/presentation)
- Qualify by BNTD (Budget Need Timelines Decision Makers)
- Present Technovert value prop over telecon and web sessions to CXO, VP/Dir., LOB Managers as per the account profiling
- Engage Sales team / Support Team as and when needed
- Work closely with Sales Manager and support in engaging with Key Accounts by qualifying prospects and drive new opportunities
- Strives to meet or exceed prospecting goals on daily, weekly, monthly and quarterly basis
- Meet and exceed Quarterly revenue targets
- Weekly/Monthly/Quarterly reports and review
Requirements:
- Graduate
- 2 - 3 years’ experience into IT / Inside Sales in North America
- Exceptional communication skills (specially engaging customers over phone and emails)
- Organized, disciplined and a Hunter by choice
- Open to work in US timings
- Loves to party



- In-depth knowledge in Core Python with Django building end to endapplications development.
- Experience in Web technologies-HTML, CSS, Javascript.
- Database - SQL Server/Postgres/ NoSQL database.
- Good understanding of Algorithms, data structures.
- Knowledge in ORM (Object Relational Mapper) libraries.
- Experience in integrating multiple data sources and databases into onesystem.
- Knowledge in REST / SOAP API
- Knowledge in version control tools like Git
- Experience with various cloud technologies.

