Product Support - Technical Lead (Saas)

Job Purpose

• Deliver on significant portfolio indicators and maximise resolution/ roll backs/ normalization / recoveries and influence reduction in bucket inventory by enhancing performance.

• Be the executor of collection strategies implemented by the ACLM/RCLM/Centre Head.

• To ensure that all laid down processes are adhered to without any deviations. Have checks and balances to ensure smooth process adherence.

Liaison with other functions and departments viz. sales , credit, operations , RIC, Legal Receivables Management

Job Responsibilities(JR) :

• Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.

• Review field follow-up for the portfolio managed towards achievement of target set.

• Monitor the agency / field executive’s performances periodically.

• Achieve the money collection under principal, fees & charges as per targets.

• Regular visit to yard and reporting thediscrepancies / compliant items as a visitreport. (Applicable for Auto, Two Wheeler,

Agri & CTG Loans)

• Ensuring timely allocation and field follow- up.

• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.

• Ensure trails updates are recorded in web- collections for follow-up on skip marking,deceased specifically apart from follow-up on normal portfolio.

• Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.

• Ensure that calls are made on the portfolio thru recorded lines during the month at the agency level and field visit updates are available in the web-collections. Call recordings have to be validated and updated in the visit report submitted to the agency process Management

• All Banks process to be adhered to in totality in Unit performance

• Cash deposit process including monitoring TAT taken by agencies to deposit money collected.

• Receipt Management – including receipt recon, sighting of unused receipts, completion of lost receipt formalities.

• Settlement process involving issue of settlementletters to be in line with approvals received.

• Manage escalations and ensure resolution of all cases.

• Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC

book updation are managed as per the laid down guideline.

• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.

• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time

• Ensure 100% usage of collection system and receipt mobility (HHT).

• Ensure nil delay in cash TAT and mis-posting of payments Vendor Management

• Management of field/ referral vendors

• Ensure compliance from the vendors on laid down processes.

• Monitor performance of field agencies and address performance deficiencies.

• Ensure 100% compliance of critical items like DRA certification/ police verification etc.

• Code of conduct to be followed by the vendor across aspects of field and tele calling.

• In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.

Regular review of vendors/yards basis their performance, man power invested productivity expectations and process norms.

Relationships and Roles

To ensure smooth functioning of day to day process, the position is critical to have close interaction with following functions

INTERNAL

• Sales (Sales Manager) : coordinating with sales for feedback and resolutions on Non-starters / frauds. Sharing data regarding negative profiles and areas basis portfolio trends

• Local Operations/CPU : coordinating for regular schedule uploads, receipt management, PDC management , PDC presentation. For retrieval of relevant documents for skip tracing and fraud cases

• Process team (Process Managers and Central team): For process and compliance related items EXTERNAL

• Collection Agencies : For delivery of numbers and compliance to process and regulatory requirement

Code Of Conduct & HR Trainings

To follow code of conduct guidelines of bank. Code of conduct training to be done at agency level as per process guidelines.

To nominate and get mandatory trainings done for self as per HR training schedules.

Legal

• Initiating legal in high POS delinquent cases.

• Coordination with legal team for effective use and execution of legal tools.

Educational Qualifications

Graduate / Post Graduate / MBA

Key Skills

• Should possess good communication skills

• Good leadership quality and molding and supporting the team for desired results as per management expectations(for \agencies/off-rolls staff)

• Should be able to handle deadlines and compliance items

• Should be good on follow up and accomplishment of targeted achievements

Experience Required

Sufficient hands on work experience of min. 2 years and above in financial industry

• Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence.

• Should be mature enough to handle customer and agency xecutives/vendors pressurized situations and ensure targets /deadlines

• Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.

Major Stakeholders

Customers

• Branch Banking Team

• Operations / Sales / Process / RIC / Legal

InfoGrowth is looking for a skilled TCAM Engineer with expertise in the Signals & Antenna Domain to join our innovative team. If you have a passion for automotive infotainment and antenna systems, and enjoy leading and solving complex connectivity challenges, this is the role for you!

Key Responsibilities:

• Leverage deep Antenna System knowledge specifically within the Automotive Infotainment Domain.
• Implement solutions for Telematics & Connectivity Antenna Module (TCAM) within automotive systems.
• Lead and collaborate on antenna system development, including Design, Simulation, Data Analysis, and Validation.
• Debug and resolve antenna-related issues, working hands-on with the team.
• Work closely with vendors to enhance the antenna fabrication process and explore innovative antenna materials to meet performance standards.
• Conduct antenna characterizations including input impedance, impedance matching, antenna isolation, gain, polarization, radiation patterns, and ECC.
• Utilize expertise in embedded C/C++, vehicle signals, AutoSAR, cybersecurity, Linux, and RTOS concepts.
• Prototype, tune, and measure antenna systems using VNA and anechoic chamber systems.

Key Skills:

• Proven expertise in Antenna Systems in the Automotive Infotainment Domain.
• Hands-on experience with embedded automotive connectivity processors (TCAM).
• Strong knowledge of vehicle signals, AutoSAR, and system architecture.
• In-depth understanding of antenna design, fabrication, and characterization.
• Experience in debugging, fixing antenna-related issues, and collaborating with vendors.
• Proficient in C/C++, Linux, RTOS, and cybersecurity concepts.
• Excellent communication skills with the ability to lead, inspire, and mentor team members.

Our Tech Stack: React.js, Node.js, MongoDB, AWS

https://www.onedigitaltrust.com/">OneDigitalTrust, Inc. is a B2B2C software startup disrupting the traditional estate planning & wellness industry to serve all adult Americans, but especially those that usually cannot afford the traditional methods to protect themselves and their loved ones. 

We are currently recruiting a Sr. Full Stack Engineer to add to our team.

We are looking for a self-motivated, goal-driven individual to help advance their experience and learn from a collaborative environment and help take our company to the next level.

Our platform is an enterprise white-label configurable platform with comprehensive capabilities that sells itself. Our biggest goals are to continue to enhance the capabilities of the platform to meet the needs of the users.

The following would be your responsibilities:

• Assuming full-stack technical delivery of the Company’s SaaS platform under the direction of the CTO; supporting the architecture and development of the product platform;

• Supporting the policies, and procedures of Company’s platform security to adhere to industry­ standards and as may be requested in case of security audit requests;

• Helping in the creating/management of the Development, Testing (QA) and Production architecture, standards processes and procedures for the product/platform;

• Helping improve the technical team's processes as per our retrospective learnings and best practices;

• Estimating bug/feature implementation tasks to help with sprint/release planning

• Experience with creating, and maintaining third-party integration partner's technical relationships and APIs integration; including handling issues, version changes, and impacts to the platform;

• Delivering and Maintaining our continuously enhanced ODT product platform;

• Helping ensure the regular release, enhancement, maintenance and operation of the ODT DEV/TEST/PROD infrastructure and environment and uptime;
• Providing key inputs into the definition of the platform’s evolution from both a requirements and technical implementation and maintenance perspective; and

• Supporting Company business development and marketing activities to promote the sale and after-sale support to prospects and customers.

The following describes the type of person we are seeking:

Experience: 

• Strong TDD mindset for automated testing, and experience with lean/agile development methodologies in a startup environment

• Experience with maintenance of CI/CD based software delivery

• Ability to get up to speed quickly on the existing code base

• Having an architectural mindset and identify where maintain and enhance systems, but also know when we can refactor components

• Have a structured / process-oriented way of thinking and are able to build new features and models that will last through significant business scaling

• Can understand business needs and ability to maintain high-value product to optimize for the best user experience.

• Bonus points for heavy test automation experience and front-end/UI experience with Storybook

What We Offer:

Competitive salary

Startup culture with a strong team-centric environment. We work hard and have fun.

Independence to work autonomously. We care about results. The opportunity to learn & master the art of agile software delivery and automated testing. We invest heavily in the development of our team members.

About Us:

Docsumo is Document AI software that helps enterprises capture data and analyze customer documents. We convert documents such as invoices, ID cards, and bank statements into actionable data. We work with clients such as PayU, Arbor and Hitachi and are backed by Sequoia, Barclays, Techstars, and Better Capital.

Responsibilities:

• You will be responsible for overseeing the development of Docsumo React webapp.
• You will be working closely with the founders and lead the frontend development
• Serve as a thought leader and mentor on technical, architectural, design and related issues
• You will be responsible to provide oversight, accountability, and leadership for technical decisions.
• You will be designing and building modules in React within the Docsumo webapp.
• Own and Implement the features using the technology stack that we have in place while bringing in flavours of latest but proven trends and methods
• Contribute to Product and Design ideas and Implement them as your own product. We value everyone’s inputs
• Work with our hiring team to hire amazing engineers who will expand the Docsumo culture and product

Skills:

• At least 6+ years years experience building React webapps
• Excellent command over React, redux, javascripts, HTML5 and CSS
• Provided effective team management and mentoring for over 3+ years to foster professional growth and drive team success
• Demonstrated ability to build 0-1 product from using React.
• Demonstrated ability of managing frontend engineers
• Proven skills in developing a production level end to end UI application on their own
• Familiarity with Version Control tools, deployment, cloud services and CI/CD
• Must be self-motivated, flexible, collaborative, with an eagerness to learn
• Comfortable working in an Agile work environment with an incredibly fast pace and a large degree of independence.

Benefits:

• Enjoy the flexibility of a hybrid working model, allowing for a balanced work-life integration.
• Access comprehensive insurance coverage to safeguard your health and well-being.
• Participate in our stock options program to share in the company's success and future growth.