

Who are we?
Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.
Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.
Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.
What will you be doing?
- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.
- Looking for more technical support person with troubleshooting and product bug fixing experience.
- Coaching the team to improve and striving to give our customers the best experience.
- Planning and implementing customer support strategy whilst leading by example providing first class customer support.
- Brainstorming and implementing process improvements to increase efficiency in customer service operations.
- Measure and enhance customer experience with data-led decisions and tracking KPIs.
- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.
- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.
What are we seeking in you?
- 5+ years of experience in Customer Support for a B2B SaaS platform company.
- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.
- You understand operational processes and how to build teams and reporting structures.
- You have a rapid ability to learn & teach others.
- You have strong written and verbal communications.
- You have excellent attention to detail, alongside the ability & willingness to work quickly.
- Technical support experience, including scripting and basic bug fixes, is a must.
- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.
This is a work from office opportunity, and you will be working out of our office in Chennai.
What is it really like to work here?
At Kriyadocs, every Kriyator is driven by our culture at the core to
· Deliver Excellence - Deliver Delight
· Stay Curious - Stay Driven
· Dream Big - Rise Together
You could also be a Kriyator, if you are
· Fearless in taking on challenges
· Focused on learning, demonstrating new skills and working towards successful outcomes
· Fanatical in taking pride and responsibility in all your work
Why should you join us?
· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.
· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.
· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.
As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

About Kriyadocs
About
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Role & responsibilities
- Strong written/verbal communication skills
- Minimum 5-12 Years of Core Java Programming with Collections Framework, Concurrent Programming, Multi-threading (Good knowledge in Executor service, Forkjoin pool and other threading concepts)
- Good knowledge of the JVM with an understanding of performance and memory optimization.
- Extensive and expert programming experience in JAVA programming language (strong OO skills preferred).
- Excellent knowledge on collections like, Array List, Vector, LinkedList, Hashmap, HashTable, HashSet is mandate.
- Exercised exemplary development practices including design specification, coding standards, unit testing, and code-reviews.
- Expert level understanding of Object Oriented Concepts and Data Structures
- Good experience in Database (Sybase, Oracle or SQL Server) like indexing (clustered, non clustered), hashing, segmenting, data types like clob / blob, views (materialized), replication, constraints, functions, triggers, procedures etc.
About the Role :
As the Executive Assistant to the CMO, you will play a pivotal role in supporting the CMO in managing daily activities, ensuring smooth operations, and facilitating effective communication. This position requires a high level of professionalism, discretion, and organizational skills. The successful candidate will be a proactive problem solver with the ability to anticipate needs and execute tasks efficiently.
Responsibilities:
- Calendar Management: Coordinate and manage the CMO's schedule, including meetings, appointments, and travel arrangements. Prioritize and schedule activities to ensure optimal use of the CMO's time.
- Communication and Correspondence: Act as the primary point of contact between the CMO and internal/external stakeholders. Draft and proofread emails, letters, reports, and other documents on behalf of the CMO.
- Information Management: Maintain confidentiality and handle sensitive information with discretion. Organize and manage files, records, and documents to facilitate easy access and retrieval.
- Reports and Special Projects: Coordinate with various departments to gather information and updates on key projects. Assist in the execution of initiatives as directed by the CMO and department heads.
- Meeting Preparation and Follow-up: Prepare agendas, materials, and documentation for meetings attended by the CMO. Attend meetings, take minutes, and follow up on action items to ensure timely completion.
- Relationship Management: Build and maintain positive relationships with internal and external stakeholders. Serve as a liaison between the CMO and other team members, providing support and fostering effective communication.
- Problem Solving: Proactively identify challenges and offer solutions to enhance the CMO's productivity and efficiency.
Note: This position is for one of our Client based out in Noida and requires 6 days of work from the office
Job Title:- Product Manager - SAAS/TECH
Job Location:- Gurgaon
Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing startups using qrata’s talent marketplaces. To sign-up please visit Qrata Talent Sign-Up
We are currently scouting for Product Manager - SAAS/TECH
My Client Story
My Client is an all-in-one ecommerce logistics platform using modern software to provide fast and affordable fulfilment. Brands of all sizes — use Company full-service solution to store inventory at warehouses near their customers and ship orders with the Company carrier network to improve transit times and shipping costs. Companies deep integration with sales channels enables brands to earn prime like badges to accelerate their sales
s an amalgamation of enthusiastic and genius people working on a remarkable concept, making headway in this industry. It would not only provide you a scope for professional and personal growth but would also provide you a lot of avenues to experiment with and expertise in your skills.
Job Description: -
Looking forward to onboard a committed Product Manager who is motivated enough to combine his analytical, communication and managerial skills in order to administer our customers in the best possible manner. The product manager would be responsible for the product planning and execution throughout the product lifecycle, including: gathering and prioritizing product and customer requirements, defining the product vision and working closely with engineering, sales, marketing and support teams to ensure revenue and customer satisfaction
What you will do:-
You are required to:
1. Responsible for the full product lifecycle, from writing specifications, working across multidisciplinary teams: design, art, and engineering to launch core features within our existing and new products
2. Manage the planning, scoping, execution and delivery across multiple projects
3. Over viewing the technical implementation of product development
4. Defining the product architecture, modules, interfaces, and data for a system to satisfy specified requirements
5. Exhibit sound product discernment, ability to formulate product strategy and present clear measurable objectives that will lead to achieving our business goals
6. Expected to provide valuable input into business cases based on in-depth data analysis and demonstrate how that analysis impacts key product metrics
7. Run prioritization and trade-offs among customer experience, technical constraints and business drivers
8. Expected to develop a deep understanding of our users: their problems, their needs, their desires
9. Creating product design prototypes
10. Writing and building rich content/user manuals help guides and documents
11. Leading and interacting with cross-functional teams, including product design and engineering
Skills you bring to the table: -
1. A very keen product sense exhibited through decisions in the past
2. Astute customer understanding; a very customer-focused approach to solving the problem
3. Long-term thinking around creating product and execution road maps
4. Data-oriented approach, a key eye for numbers, market insights and an appetite for business context and metrics. 5. Flawless communication skills, the ability to articulate and evangelize product vision, strategy priority and compellingly go to market plans
6. Owner mentality; willingness to take initiatives, the accountability to dive closure
7. Tenacity and grit; the ability to hustle and get things done even over a stretch
8. The ability to collaborate with cross-functional teams yet the assertiveness and and influence to rally people around the right products
What Makes you Eligible?
You are where our search ends, if you hold:
1. Excellent balance of organization and people skills, project management, and a “thirst for the new”
2. Technical Background with 1+ year of experience in the software industry, in roles relevant to project/ program management
3. Experience in working with software development with scrum methodology and Agile framework
4. Work experience on the IT industry is preferred
5. Good exposure to SaaS based tools
6. Hands on experience on Jira, Confluence or any other product management tools
7. Quick grasping and self-learning skills
8. Excellent communication and teamwork skills
Job Positions: Relationship Manager/ Senior Relationship Manager
Experience: 0 to 2 Years
· Good communication in English and Kannada is must.
· Only male candidates are preferred (who has passion towards his carrier in field sales).
· Any sales experience are considered. (Experience in automobile industries is an added advantage).
· Bike with DL is must.
Salary: 17,000 to 24,000 INR + Incentives+ Petrol expense and free insurance.
Job Location: Bangalore
(Nayandhalli, Nagadevanhalli, Bannerghatta, Lalbagh, Dabaspet, Kankapura Road, Magadi Road, Kalyan Nagar, Kr Puram and Brookefield)
This is a full-time on-site role for a Project Architect. The Project Architect will be responsible for managing projects.The Project Architect will contribute to the design and development of architectural projects, collaborate with internal teams and external stakeholders, and ensure projects are executed efficiently and effectively.
- QualificationsStrong background in Architecture and Project Management
- Excellent organizational and leadership skills
- Ability to effectively communicate and collaborate with multidisciplinary teams
- In-depth knowledge of construction and building codes
- Detail-oriented with a strong focus on quality and accuracy
- Experience in the interior design industry is a plus
- Bachelor's or Master's degree in Architecture or related field


Responsibilities:
- Collaborate with cross-functional teams to define, design, and ship new features.
- Develop and maintain high-quality Android applications using Kotlin programming language.
- Design, build and maintain high-performance, reusable, and reliable code.
- Ensure the best possible performance, quality, and responsiveness of the application.
- Identify and correct bottlenecks and fix bugs.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Work with external data sources and APIs.
- Unit-test code for robustness, including edge cases, usability, and general reliability.
Requirements:
- Bachelor's degree in Computer Science, Software Engineering or related field.
- 2+ years of experience in Android development using Kotlin.
- Strong knowledge of Android SDK, Android UI design principles, and Material Design.
- Experience with RESTful APIs, JSON, and XML.
- Familiarity with cloud message APIs and push notifications.
- Understanding of code versioning tools such as Git.
- Familiarity with continuous integration.
- Good understanding of object-oriented programming, software design patterns and algorithms.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team.

JOB DESCRIPTION: ANDROID DEVELOPER
We are seeking an Android Developer to help guide Remitbee into the future. In this role, you will be given an opportunity to help build and improve Remitbee android applications and business solutions alongside a small, but mighty team. We have interesting products and services planned for the future and want to add an Android developer to our talented team to lead the product development initiatives. If you are passionate about building Android apps for global clients and also to build your bright career, Remitbee is the place for you. We will provide a professional and respectable working environment along with tremendous opportunities.
Key Responsibilities:
· Work with product owners and user experience teams to build high quality features that make users love our app by leveraging your knowledge in Android’s Material Design guidelines
· Develop software that are reliable, maintainable and reusable because you have a thorough understanding of OOD principles
· Stay current and competitive by keeping up-to-date with the latest Android platform capabilities and make relevant recommendations
· Be mindful of best practices when it comes to securing data-in-transit and data-at-rest because your code protects our customer’s data.
Required Skills/ Qualifications:
· 3+ years experience developing native Android applications and 3+ years Kotlin experience (past co- op, personal projects, work experience, and more)
· Understanding of Hilt code structure.
· Thorough understanding of Object Oriented Programming concepts, Android application architecture and software design patterns
· Experience with Android libraries and best practices when it comes to communicating with GraphQL and REST web services.
· Hands on experience in Jetpack Compose.
· Strong communication skills, ability to collaborate with stake-holders at different levels of abstraction (requirements, architecture and code)
· Understanding of Agile Methodologies
· Basic knowledge of writing unit tests.
Preferred Qualifications:
· Knowledge of new and upcoming sdk components in the Android space
· Good understanding of design patterns such as MVVM, Clean architecture.
· Securing data using the Android Keystore


Design, build, and maintain efficient, reusable, and reliable Python services &components
Ensure the best possible performance, quality, and security
Identify bottlenecks and bugs, and devise solutions to these problems
Help maintain code quality, organization
Understanding of established software development life cycles
Ability to prioritize and multi-task in order to meet deadlines
Resolves technical issues through debugging, research and investigation
Collaborate across various teams and with external clients
Contribute innovative designs and ideas for improving our company products and services
Required Skills Sets
Atleast 4+ years of experience in Design and Development with Python.
Experience in Flask / Django
Familiar with version control (Git)
Understanding of SQL
Strong Unit Testing practice
Understanding of design patterns, Microservices Architecture
Understanding of Scrum Agile methodology
Experience in data engineering & Docker is a plus.
Candidate Profile:
4+ Years of relevant experience with Python and its Principles.
Graduate in Computer Science or any related discipline (like BS / B.E. / B-Tech in Electronics,
Electrical, IT)


Location: Bangalore
Years of experience: 2- 7 Yrs
Notice Period: Immediate is desirable. not more than 1 month.
Prerequisites & Evaluation: The candidates should go thru' Coder Pad or HackerRank with medium or complex questions. Candidates with at least 80% pass marks will be taken forward.
Shortlisted candidates will be taken thru the next round of interviews by the client stakeholders.
Preferably from retail (luxury brand) /hospitality background with excellent communication skills.
Office location: New Friends Colony, Delhi
Working 6 days a week
Timings : 9:30 am- 6:30 pm

