Product Support - Technical Lead (Saas)

Technical Support Engineer

About the Role:

We're looking for a Technical Support Engineer to join our team and serve as the critical bridge between our customers and engineering team. This role combines customer-facing support with hands-on technical troubleshooting, requiring someone who can both empathise with user challenges and dive into code to identify and resolve issues.

You'll be the first line of technical defence, investigating customer-reported issues, reproducing bugs, reading through our codebase to understand root causes, and working closely with the development team to implement fixes. This is ideal for someone who enjoys problem-solving, loves helping people, and wants to leverage their technical skills in a customer-focused role.

Key Responsibilities:

Technical Investigation & Bug Identification

• Review application logs, error messages, and stack traces to diagnose issues
• Read and navigate through our MERN stack codebase to understand system behaviour
• Reproduce reported bugs in staging/development environments
• Identify whether issues stem from code bugs, configuration problems, infrastructure issues, or user error
• Perform root cause analysis and provide technical insights to the engineering team

Monitoring & Proactive Support

• Monitor AWS infrastructure health and application performance metrics
• Identify patterns in support tickets that may indicate broader system issues
• Collaborate with engineering on bug fixes and verify resolutions in production
• Test new features from a customer perspective before release

Required QualificationsTechnical Skills

• Strong understanding of web application architecture and software engineering principles
• Hands-on experience with the MERN stack (MongoDB, Express.js, React, Node.js)
• Ability to read and understand JavaScript/TypeScript code
• Experience with AWS services (ECS, S3, Lambda, CloudWatch, RDS, etc.)
• Familiarity with RESTful APIs, HTTP protocols, and debugging API requests
• Understanding of database concepts and ability to write basic MongoDB and SQL queries
• Experience with Git and version control concepts
• Knowledge of browser developer tools for debugging frontend issues

Soft Skills

• Excellent written and verbal communication skills with ability to explain technical concepts to non-technical users
• Strong analytical and problem-solving mindset
• Patience and empathy when dealing with frustrated customers
• Self-motivated with ability to manage multiple issues simultaneously
• Detail-oriented with good documentation habits

Experience

• 1+ years in technical support, customer success, or similar role
• 1+ years working with or around software development teams
• Bachelor's degree in Computer Science, Engineering, or equivalent practical experience

Nice to Have

• Experience with AWS troubleshooting and CloudWatch logs analysis
• Familiarity with containerization (Docker) and CI/CD pipelines
• Previous experience in a SaaS or platform company
• Experience with monitoring tools (Datadog, New Relic, Sentry, etc.)
• Exposure to agile development methodologies

What You'll Work With

• Frontend: React.js applications with modern JavaScript/TypeScript
• Backend: Node.js/Express.js APIs
• Database: MongoDB, MySQL
• Infrastructure: AWS (various services)
• Tools: GitHub, JIRA, Slack
• Environment: Fast-paced with direct access to engineering team

Skills and competencies:

Required:

·        Strong analytical skills in conducting sophisticated statistical analysis using bureau/vendor data, customer performance

Data and macro-economic data to solve business problems.

·        Working experience in languages PySpark & Scala to develop code to validate and implement models and codes in

Credit Risk/Banking

·        Experience with distributed systems such as Hadoop/MapReduce, Spark, streaming data processing, cloud architecture.

• Familiarity with machine learning frameworks and libraries (like scikit-learn, SparkML, tensorflow, pytorch etc.
• Experience in systems integration, web services, batch processing
• Experience in migrating codes to PySpark/Scala is big Plus
• The ability to act as liaison conveying information needs of the business to IT and data constraints to the business

applies equal conveyance regarding business strategy and IT strategy, business processes and work flow

·        Flexibility in approach and thought process

·        Attitude to learn and comprehend the periodical changes in the regulatory requirement as per FED

Roles & Responsibilities:

• Collaborate closely with clients to understand their requirements, goals, and any gaps.
• Lead the planning, prioritization, design, development, and deployment of projects.
• Possesses in-depth knowledge and expertise in Workday Integrations and Workday Extend Platform.
• Support existing Integrations and Extend apps by resolving issues and enhancing to add new functionalities.
• Act as a subject matter expert for Workday Extend and provide guidance to clients and colleagues.
• Stay updated with the latest industry trends and developments using Integrations and Extend.
• Collaborate with sales and business development teams to identify new opportunities and contribute to proposal development.
• Utilize your business knowledge and expertise to identify opportunities for technical improvements.
• Work with colleagues across various domains to deliver results and take ownership of both individual and team outcomes.
• Recognize and embody our purpose and values, applying them in your projects and client interactions.
• Foster relationships and communicate effectively to positively influence peers and stakeholders.

Qualification & Experience:

• At least 3 years of experience in Workday Integrations and 2 apps development using Extend is required.
• Passion towards technical development and critical ability to understand current code and resolve issues. 
• Deep understanding of Workday Extend platform, including building custom applications and integrations.
• Strong understanding of REST and SOAP APIs, with experience in integrating Workday with third-party systems. 
• Good knowledge of Integrations and Extend security framework.
• Ability to work with HR, finance, and IT teams to align technical solutions with business needs.
• Strong professional communication skills, both written and verbal.
• Ability to work effectively in a team-oriented environment.
• Proven ability to establish relationships with stakeholders and internal teams.
• Excellent attention to detail and follow-through.

Skills:

• Strong proficiency in JavaScript, including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles
• Experience with popular React.js workflows (Redux)
• Familiarity with newer specifications of ECMAScript
• Experience with data structure libraries (e.g., Immutable.js)
• Knowledge of isomorphic React is a plus
• Familiarity with RESTful APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Familiarity with modern front-end build pipelines and tools
• Ability to understand business requirements and translate them into technical requirements
• A knack for benchmarking and optimization
• Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

• Strong Experience in Java and related frameworks such as EJB, Spring and Spring Boot
• Strong Experience in REST API based Microservices development & integration that includes long running orchestration services
• Experience implementing services with modern authentication using OAuth 2.0, SAML, JWT
• Implementation Experience in RDBMS (DB2/PostgreSQL) and good SQL query knowledge
• Strong CI/CD experience with GitHub CI/CD or Jenkins or Maven
• Creating custom, general use modules and components which extend the elements and modules of core

Job Description 

Senior Software Engineer specialized in React Native requires detailing the 

responsibilities, required skills, qualifications, and other attributes. 

 We are seeking a talented and passionate Senior Software Engineer 

specializing in React Native to join our dynamic team.​

 The ideal candidate will have a strong background in mobile application 

development, with a focus on delivering high-quality, user-centric applications 

for both iOS and Android platforms.​

 As a Senior Engineer, you will play a crucial role in the full development 

lifecycle of our applications, from concept to deployment and beyond. 

Key Responsibilities: 

 Design and develop scalable, robust, and maintainable mobile applications 

using React Native.​

 Collaborate with cross-functional teams (UI/UX designers, back-end 

developers, product managers) to define, design, and ship new features.​

 Ensure code quality, organization, and automatization, adhering to best 

practices in coding standards and software design.​

 Participate in full lifecycle of a project, including development, unit testing, 

system testing and change management.​

 Participate in code reviews to maintain high development standards.​

 Troubleshoot, optimize, and resolve issues within the mobile applications.​

 Stay up-to-date with new technology trends, frameworks, and best 

practices in mobile development.​

 Research technical issues and provides recommendations to enhance 

overall performance of the products.​

 Mentor junior developers and contribute to the team’s knowledge-sharing 

efforts. 

Qualifications: 

 Bachelor’s degree in Computer Science, Engineering, or related field.​

 3-4 years of professional experience in mobile application development, 

with a strong focus on React Native.​

 Proven track record of developing and deploying high-quality mobile 

applications on both iOS and Android platforms.​

 Deep understanding of React Native and its core principles, along with a 

proficiency in JavaScript/TypeScript.​

 Experience with state management libraries (e.g., Redux, MobX).​

 Familiarity with Advance topic like RN bridging and integration of native 

module ( Swift and Kotlin)​

 Familiarity with RESTful APIs to connect React Native applications to back-

end services.​

 Knowledge of modern authorization mechanisms, such as JSON Web 

Token.​

 Understanding of mobile app design guidelines (iOS Human Interface 

Guidelines and Material Design).​

 Experience with automated testing suites, like Jest or Mocha.​

 Excellent problem-solving, critical thinking, and communication skills. 

Educational Qualifications 

Bachelor’s degree in Computer Science, Engineering, or related field 

1. 3 + years of mobile development - Building and Designing advanced Android applications for Android platform

2. Translate designs and wireframes into high quality code

3. Should have knowledge in MVC/MVVM architecture.

4. Strong knowledge in android SDK, different versions of android and how to deal with different screen sizes.

5. Familiarity with REST ful API's to connect backend servers

6. Strong fundamental knowledge in Core Java and API and DB integrations using Android

Job Requirement

1. 3 + years of mobile development - Building and Designing advanced Android applications for Android platform

2. Translate designs and wireframes into high quality code

3. Should have knowledge in MVC/MVVM architecture.

4. Strong knowledge in android SDK, different versions of android and how to deal with different screen sizes.

5. Familiarity with REST ful API's to connect backend servers

6. Strong fundamental knowledge in Core Java and API and DB integrations using Android

This person MUST have:

• BE Computer Science, MCA or equivalent
• Extreme CSS skills
• Experience with ReactJS or NextJS is a MUST
• Strong communication skills
• A strong passion for writing simple, clean and efficient code.
• Sound knowledge of clean code, no unused code, optimized code and more.
• Always starting with a document and then implementing in a systematic and organized manner
• Past experience as a frontend developer building modern JavaScript-based web applications
• Excellent verbal and written communication, teamwork, decision making and

influencing skills.

Experience:

• Min 5 years experience
• Not more than 15 year experience.
• Startup experience is a must. 

Location

• Remotely, anywhere in India

Timings:

• 40 hours a week but with 4 hours a day overlapping with client timezone.  Typically clients are in California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

• Managing Work, Projects, and Policies Generate and provides accurate and timely results in the form of reports, presentations, etc.
• Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.
• Completes accounts receivable period-end closing functions and procedures; credit and period-end reporting.
• Upholds the policies and procedures outlined in the credit policy.
• Interacts with sales and catering staff for timely credit decisions on incoming customers.
• Demonstrating and Applying Accounting Knowledge to Credit Management Issues
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
• Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
• Keeps up-to-date technically and applying new knowledge to your jobs.
• Stays knowledgeable of accounts receivable system.
• Leading Credit Management Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Staffs manage and develops all billing and accounts, receivable employees]
• Submits reports in a timely manner, ensuring delivery deadlines.
• Ensures profits and losses are documented accurately.
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Monitors all taxes that apply, ensuring that taxes are current, collected, and/or accrued.
• Ensures property billings are sent error-free and in a timely manner.
• Monitors receivables for timely collections and follows up with appropriate collection correspondence

Peoplesoft Technical - SSE

Sr.Software Engineer with 5 to 9 years of experience in PeopleSoft

Mandatory:

Good knowledge and minimum 5 years hands-on Technical experience on Application Designer, PeopleCode, Application Engine, Component Interface, Application Package and Integration Broker.

Good Verbal & Written communication Skills

Preferred:

Sound techno-functional and business process conceptual knowledge on Peoplesoft Finance procure to pay modules - AP,GL,PC, AM, PO, ePro, SCMT, Catalog Management & eSettlements.

Experience on reporting tools like BI Publisher, SQR, PS Query, PS Security, and nVision reports will be added advantage.

Worked in Upgrade/ Support/Development projects in PeopleSoft Financials.

Worked on all phases of a project - design, development, testing etc.

Knowledge in mainframes would be an added advantage