Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
Shubham Vishwakarma
Full Stack Developer - Averlon
About Exotel
About
Exotel is one of India's leading cloud telephony companies. We help businesses manage calls & SMS using our call center software & virtual numbers.
Company social profiles
Similar jobs
Brief : We are looking for a talented and competitive Sales Development Manager that thrives in a quick sales cycle environment and has prior experience with Tech SaaS products and services. The successful candidate will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. The candidate must be a pro at using Linkedin, Sales CRM, Email and comfortable making connections via Skype chats or calls, in person meets every day.
Market : Our prospects include small sized service organisations (under 100 employees)
Responsibilities
- Learn & understand our product and our prospective clients well.
- Understand customer pain points, requirements and correlate WoCo solutions, value offerings with customer requirements.
- Source new sales opportunities through outbound reach, cold emails, skype chats or phone calls or anything to reach out to prospective customers.
- Respond, engage and qualify inbound leads and inquiries.
- Engage current users to expand awareness, educate, ask for referrals, identify new opportunities and develop account intelligence.
- Execute planned sales activities and develop a target list of high potential new customers.
- Resolve customer complaints regarding sales and services.
- Establish and maintain positive business and customer relationships.
- Achieve monthly & quarterly quotas.
- Perform effective online demos to prospects.
- Manage customer queries on call and email.
- Collaborate within team members and other departments.
- Generate reports on new sale, target achievements, issues to the management.
- Get feedback and improve constantly.
Requirements
- Exceptional communication skills, both oral and written, coupled with excellent listening skills and a positive and energetic phone presence.
- Ability to make focused efforts to close deals. The ideal candidate should be strategy driven with a research-based approach.
- Proven sales development experience, preferably at an Internet startup or SaaS industry.
- Track record of over-achieving quota.
- Savvy with LinkedIn sales navigator, and CRM tools.
- Proficient with corporate productivity and web presentation tools.
- Ability to multitask, prioritize and manage time effectively.
- 2+ Years Experience
- Create/modify scripts using a scripting language such as Perl and the Bitbucket REST API to disable users who have not logged in within a certain timeframe, and to monitor user project/repo permissions based on last commit date/time.
- Every 3 months, run the Jenkins jobs to reprovision the Bitbucket test servers, verify Bitbucket functions properly, then plan and execute the reprovisioning of the production Bitbucket servers
- Every 2 years, plan, install and deploy the latest Bitbucket version in our test environment, updating the Terraform code and Artifactory as required. Upgrade all plugins, test thoroughly, and work with various development teams to have them test as well. Once testing is complete and sign-off has been achieved, plan and run the Jenkins jobs to deploy the latest version of Bitbucket to the production servers.
- Create scripts using a scripting language such as Perl and the Confluence and/or Atlassian Access REST API to disable users who have not logged in within a given amount of time
- Good to have knowledge on BigPicture, EasyBI, Report2Web
Critical Skills to Possess:
- 5+ years of experience in JIRA administration and Bitbucket
- Experience in Jira, Bitbucket application upgrade on data center.
- Experience re-provisioning of Bitbucket using Jenkins.
- Excellent in Groovy, Java scripting and Perl.
- Experience in SSO implementation on Atlassian tool
- Experience in Atlassian and third part application integration.
- Strong problem solving and analytical skills to solve problems at their root.
- Excellent time management and prioritization of tasks
Must have: ATLASSIAN PTY LTD Ver 7.17.0, Atlassian Cloud, ATLASSIAN PTY LTD Ver 8.6.1 Perl/Python, VB Script, Bitbucket REST API, Bitbucket SSH API, JQL
Good to have: Tomcat, Git, SourceTree, Linux, Terraform, Azure AD SSO, Oracle DB
Preferred Qualifications:
BS degree in Computer Science or Engineering or equivalent experience
Roles & Responsibilities
Roles and Responsibility:
1. Upgrade & Maintenance Expertise
- Proven experience upgrading Jira and Bitbucket (Server or Data Center):
- Integration with Jira and webhook/API-based automation
- Perform pre-upgrade tests and staging environment setup
- Apply patches, hotfixes, and troubleshoot upgrade failures.
- YAML configuration for builds, tests, deploys.
2. System Administration
- Proficiency with Linux/Unix OS (file systems, services, shell scripting)
- Manage file permissions, processes, and system logs
- Deep understanding of project configurations (schemes, workflows, screens, custom fields)
- Advanced Jira workflow design (including conditions, validators, post-functions)
- Automation using Groovy scripting
3. Network Config, Authentication & Security
- Manage SSL certificates, custom domains, and HTTPS configurations
- Integration with LDAP / Active Directory and troubleshooting of SAML SSO (Okta, Azure AD, etc.)
4. CI/CD Pipelines (Bitbucket Pipelines):
- Running pipeline for the OS remediation
Edstellar is a corporate training platform that offers instructor-led training programs for organizations worldwide. It helps companies upskill and reskill their workforce through customized learning solutions delivered by a global network of certified trainers.
Key Highlights:
- Training Delivery: Edstellar provides both onsite and virtual instructor-led training.
- Training Areas: Covers a wide range of topics including:
- IT & Software Development
- Project Management (e.g., PMP, PRINCE2)
- Leadership & Management
- Data Science & Analytics
- Cloud Computing
- Cybersecurity
- Soft Skills and Behavioral Training
- Trainer Network: Thousands of expert trainers from around the globe.
- Global Reach: Delivers training across multiple countries, supporting multinational clients.
- Customization: Training programs are tailored to each organization’s needs, goals, and workforce profile.
Who It Serves:
- Large enterprises
- SMBs
- Government agencies
- Educational institutions
Unique Value Proposition:
Edstellar combines technology with a robust trainer network to offer flexible, scalable, and high-impact training programs. It acts as a one-stop training delivery partner for L&D and HR departments.
Qualification :
MBA , BBA Marketing
Intern : Product Marketing Training
Duration : 45 Days
working Day : 5 days
Employment : Internship
Interview Process
1 Product marketing Assignment ( Market Research Assignment )
2 Screening Communication Discussion
3 Technical Discussion
4 On Boarding
Role Overview
We are seeking a Product Marketing Intern who is eager to learn, grow, and contribute to real-time marketing strategies. This internship is designed for fresh MBA/BBA graduates looking to gain hands-on experience in product marketing with a path to a full-time role based on performance.
Key Responsibilities
- Assist in developing and executing product marketing strategies
- Conduct market research to identify trends and competitor insights
- Support go-to-market plans for product launches
- Collaborate with cross-functional teams including sales, product, and content
- Contribute to content creation (blogs, email campaigns, product brochures)
- Analyze and report on campaign performance and customer engagement
Who Can Apply
- Fresh MBA/BBA graduates (2024/2025 pass-outs preferred)
- Strong communication and analytical skills
- A passion for marketing and digital tools
- Quick learner with a positive, proactive attitude
- Ability to manage multiple tasks and meet deadlines
Key Skills for a Product Marketing Intern
1. Market Research & Analysis
- Ability to gather and interpret market and competitor data
- Understanding of customer behavior and personas
- Basic knowledge of SWOT analysis, segmentation, and positioning
2. Communication Skills
- Strong written and verbal communication
- Ability to simplify complex product features into customer-friendly messaging
- Content creation (blogs, product copy, social media posts)
3. Digital Marketing Fundamentals
- Familiarity with tools like Google Analytics, SEMrush, or similar (preferred)
- Basic understanding of SEO, email marketing, and campaign tracking
- Social media marketing awareness
4. Strategic Thinking
- Ability to assist in go-to-market strategies
- Understanding of product life cycle and customer journey
- Insight-driven decision making
5. Collaboration & Coordination
- Ability to work with cross-functional teams (sales, product, design)
- Coordination of product launches and promotions
- Willingness to learn and adapt in a dynamic team environment
6. Creativity & Problem Solving
- Out-of-the-box thinking for product positioning
- Suggesting ideas for improving product visibility and messaging
7. Tech-Savviness
- Basic knowledge of MS Office Suite (Excel, PowerPoint)
- Familiarity with tools like Canva, HubSpot, or CRM platforms is a plus
- Eagerness to learn new marketing and automation tools
8. Attention to Detail
- Reviewing marketing collateral for consistency and accuracy
- Ensuring brand guidelines are followed across materials
HTML/CSS
Javascript
Angular (2+)
AngularJS (1.x)At ISA ERP, we develop highly inventive ERP and decision-support Software to enhance productivity and address the challenges faced by global manufacturers due to the dynamically changing market. We embrace an inquisitive mindset, provide freedom to experiment, and encourage the acquisition of new skills. This offer is only for those who would not spare any pains to grow, innovate, and derive satisfaction by contributing significantly.
Manage inbound and outbound customer calls in a timely manner.
Ability to understand the customers needs and articulate a solution
Research every issue and provide solutions to them
Ability to explain features and benefits without using scripts
Build strong relationships with customers
Meet qualitative and quantitative targets
Work in brick and mortar call center
Requirement-
Previous experience in a call center customer support, sales and or retention
Previous experience with US market
Strong phone and verbal communication skills
Excellent listener and time management skills
Accent Neutral
Additional Advantage
Understanding of USA Credit Bureau, Credit Report and Credit Score culture
Customer Success Associate
Industry Type-BPO / Call Centre
Functional Area-Customer Success, Service & Operations
Employment Type-Full Time, Permanent
JOB DESCRIPTION
Associate PR Manager
- About the Company: - It is a leading independent Digital Products and services agency. Founded in 2008, the agency solutions towards building future ready brands on digital, through an integration of content, technology and media, using data backed tools and practices
- ROLE:-
-To manage communication for our Network and Business Units.
- To position the network CEOs/Partners as the industry expert in leading publications
- To produce effective press notes & press releases
- To produce and circulate important pieces of information internally
- To manage networks social media channels
- To maintain healthy and engaging relationship with media houses
- To manage and maintain media contact database
- To ideate innovative PR strategies
- To draft communication material for internal business units
- To associate with bloggers to achieve online traction
- Developing effective PR plans using appropriate strategies and tactics
- Organizing and coordinating PR activities
- Liaise with marketing professionals to ensure consistency in promoting Network image
- Assess opportunities for sponsorships and other partnerships and manage relations
- Analyze results of PR campaigns or efforts and prepare reports
- To perform other essential tasks as assigned
CANDIDATES ONLY FROM PR AGENCY PREFFERED
- Generates sales leads through Company–sponsored (walk-ins and TI’s) and employee sponsored outreach programs and promotions
- Maintains accurate records of all Company-sponsored and employee-sponsored leads
- Follows up on all prospects by using established sales systems
- Conduct Club tours using established sales systems
- Conduct telephone inquiries using established sales systems
- Establish and maintain a minimum of 3 lead boxes/ tie-ups in the community on a monthly basis
- Must establish and maintain a minimum required referral program as defined by Company standards
- Maintain Membership Coordinator planner using established sales systems
- Successfully completed the Membership Coordinator Training courses
- Complete all formalities of a member that joins / transfers / renews his membership
- Makes courtesy calls to all new members once a month to maintain relationships and ensure the members is regular in using the club
- Enter Guest courtesy forms in software
Make regular weekly reports
React.js
Redux/Flux
BootstrapHTML/CSSknack for building UIs. Moreover, someone who can work independently and takes
ownership of his/her work.
Job Responsibility:
Write maintainable and efficient code for mission-critical web applications using React.
Communicate with global clients and analyse feature requirements.
Build applications using optimum frameworks, architectures and tools.
Prerequisites:
Proficient working knowledge of Git.
You MUST be proficient in JavaScript. (Typescript would be a plus)
Working experience with React. (Redux would be a plus)
Excellent communication skills.
Before sending across your application MUST share along with it:
Your LinkedIn profile
Your GitHub profile
Links to projects you have built
markets. As a Technical Support engineer, you will analyze, troubleshoot, and fix the defects.
You will be responsible for end customer communication, understanding the issue they are
facing, analyzing the functional and technical areas of code impact, and fix the defects
reported. There would be small enhancements in the customer solutions built on top of core
products and you will be working on those items, also any consulting to end customer in case
they have any difficulties in understanding custom developed solution/features
Selected candidate’s day-to-day responsibilities include:
1. Technical support for various kinds of algorithmic trading strategies on the in-house trading
platform
2. Deploy trading software for new clients
3. Work with clients, sales and developers defining trading and technical requirements.
Other requirements:
1. 2+ years solid experience in either FIX support or trade support
2. Strong knowledge of Indian cash, futures & option markets required
3. Experience with financial front-end applications (preferably algorithmic
trading) in supporting traders
4. Demonstrate excellent customer service skills working with customers in high
stress situations on complex problems
5. Ability to work as a good team player with different internal business and IT
groups to communicate and resolve any technical issues
6. Basic knowledge of Linux, Shell scripting
7. Excellent writing and technical skills with proven experience writing high-
quality documentation for software applications
8. Strong knowledge of FIX protocol and testing procedures
9. Familiarity with C++, Java a plus
.NET
C#React.js1) Candiadte must have good exposure in .Net development.
2) Exposure in mvc, asp.net, LINQ, WCF/WPF etc.
3) Must have worked on react js (front end design).
4) Good to have any certification related with .Net/ C#
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon