Cutshort logo
Exotel logo
Associate - Customer Happiness
Associate - Customer Happiness
Exotel's logo

Associate - Customer Happiness

Vivek Kumar's profile picture
Posted by Vivek Kumar
1 - 4 yrs
₹3L - ₹5L / yr
Bengaluru (Bangalore)
Skills
Customer Support
Product support
Customer Relationship Management (CRM)

 

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.


About us

 

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.


We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

 

About the Role

 

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

 

What we are looking for?

 

  • You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
  • You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
  • You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
  • You write well. You know exactly what word or punctuation to use based on the context.
  • As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

 

Why should you join us?

 

  • You want to be an enabler for business success with an appetite for steep learning.
  • You enjoy mentoring and coaching teams, take pride in teams success.
  • You enjoy solving problems and thrive for excellence

 

What will you do?

 

  • You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
  • You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
  • Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
  • Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
  • We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Exotel

Founded :
2011
Type :
Product
Size :
1000-5000
Stage :
Raised funding

About

Exotel is one of India's leading cloud telephony companies. We help businesses manage calls & SMS using our call center software & virtual numbers.

Read more

Connect with the team

Profile picture
Rashmme Eshwar
Profile picture
Sourabh Choraria
Profile picture
Sandeepa Samuel
Profile picture
Vivek Kumar
Profile picture
Abhilipsa Subudhi
Profile picture
Ishwar Sridharan

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

Talent Pro
Mayank choudhary
Posted by Mayank choudhary
Noida
15 - 20 yrs
₹15L - ₹22L / yr
Candidate must have atleast 10 years experience in Real Estate...

Candidate must have atleast 10 years experience in Real Estate industry.

● Candidate should have real estate Experience across PAN India.

● Candidate should have exposure of handling New Projects of various location / Sites

● Candidate should be good in Team Handling

● In education qualification - MBA will be preferred not mandatory.

● Candidate having good connections with Brokers will be an added advantage.


Read more
Bluesapling Technologies Pvt. Ltd.
Bengaluru (Bangalore)
0 - 1 yrs
₹3.2L - ₹5L / yr
Customer Support
Customer Service
Communication Skills
Effective communication
Troubleshooting

Company Overview

Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.


Qualifications

- At Least graduation, preferably in commerce from prominent institute

- 0-1 years of experience in customer support


Skills

- High level of empathy and aptitude to help and resolve problems for others.

- Learning ability to understand the software from the end user’s perspective.

- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.

- Knowledge of Malayalam & Telugu regional language is a must.

- Other desirable skills:

  - Preferably a female candidate 

  - Expressive and good communication skills

  - Good listener and empathetic disposition

  - Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.


Roles & Responsibilities

Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.

Read more
Springer Capital
Remote only
0 - 0 yrs
₹2000 - ₹3000 / mo
Microsoft SharePoint

Job Description:


Join us at Springer Capital, a corporate inclusion training company dedicated to promoting diversity and equity within the workplace.


As an Instructional Design Apprentice, you will provide support in creating a broad range of creative materials including documents, presentations, eLearnings, newsletters, flyers, videos, and other media to assist our training team.


Key Responsibilities:


Research and Analysis: Conduct research on best practices in workplace inclusion and equity. Analyze data to identify trends and insights that can inform our strategies.


Content Development: Assist in creating training materials, presentations, and reports. Contribute to the development of engaging and informative content for our clients.


Outreach and Engagement: Help identify potential clients and partners who align with our mission. Assist in outreach efforts to promote our services and build relationships with key stakeholders.


Event Assistance: Assist in planning and organizing events, workshops, and webinars focused on inclusion and equity. Help with logistics, participant engagement, and follow-up activities.


Qualifications:


Educational Background: Currently enrolled in or recently graduated from a degree program related to social sciences, human resources, business, or a related field and experience in graphic design, studio art, communication art, or web design


Communication Skills: Excellent written and verbal communication skills. Ability to create clear and engaging content.


Organizational Skills: Detail-oriented and highly organized. Ability to manage multiple tasks and deadlines effectively.


Technical Skills: Working knowledge of PowerPoint (and other Microsoft Office applications, including Word and Outlook) and preferred knowledge in Adobe Creative Cloud.




Compensation and Expectations:


This internship is remote and unpaid. Interns are expected to work 15-20 hours a week.


Read more
QFocus AI
Bengaluru (Bangalore)
5 - 10 yrs
₹30L - ₹50L / yr
Synopsys
cadence
Formal verification
assertion
Perl
+5 more


About the organization

QFocus AI Pvt. Ltd. (QFAI), a wholly owned subsidiary of QFocus Technologies LLC, is a consulting-led engineering services company with sharp focus on supporting next gen advanced products development across AI/ML, Compute, Communication, Storage and Consumer Electronics. Our mission is to help our customers deliver cutting-edge products on time ensuring world-class quality.


Why Join QFAI? Join a passionate team, dedicated to making a difference.  

We are a close-knit team, with strong mission, vision and values that guide our day-to-day.  Recognition of work, respect, and our multicultural community are key aspects of the employee experience and contribute to our continued success.  Would you like to be part of our story? Don't hesitate, come and join us! 

 

About this opportunity – Formal Verification Engineer

We are seeking a highly skilled and passionate Formal Verification Engineer to join our team working with the best in the Industry, developing innovative ASIC solutions for data center and AI Infrastructure. The ideal candidate will develop comprehensive formal test plans and be responsible for complete formal verification sign-off of single or multiple complex blocks. The role also provides ample opportunities to partner and collaborate with full stack software, hardware, ASIC Design, Emulation and Post-Silicon teams towards creating a first-pass silicon success.

 

Key Responsibilities:

·      Contribute to Formal Verification applying and evangelizing state of the art Formal Verification Methodologies across IP-level, subsystem-level and SOC Level.

·      Collaborate with Architecture and Design teams to develop formal specifications and implementations.

·      Define formal verification scope, create formal environments, and achieve coverage sign-off using targeted formal verification techniques.

·      Develop comprehensive formal test plans, including unique security requirement verification.

·      Build reusable and scalable formal verification environments and deploy relevant tools.

·      Evaluate and recommend EDA solutions for Formal Verification and drive improvements to methodologies and flows.

·      Debug complex issues in RTL designs based on formal results and contribute to design improvements.

 

Required Skills:

 

  1. Strong hands-on experience with Formal Verification tools (e.g., JasperGold, VC-Formal, Questa Formal).
  2. Experience writing formal properties using System Verilog Assertions (SVA) or Property Specification Language (PSL).
  3. Proven understanding of Formal Verification methodologies, complexity reduction techniques, and abstraction techniques.
  4. Fluency in hardware description languages, such as SystemVerilog.
  5. Proficiency in scripting languages such as Python, Perl, or Tcl within Unix/Linux environments.

 Education:

 

Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field, or equivalent practical experience.

 

Experience:

 

5+ years of experience in Design Verification, with at least 1 year in Formal Verification.

 

QFocus AI Pvt Ltd is an Equal Employment Opportunity employer.


 


Read more
The Safal Group
Safal HR
Posted by Safal HR
Mumbai
1 - 7 yrs
₹3L - ₹4L / yr
Customer Relationship Management (CRM)

About the role:

· Monitor relationships with existing customers through CRM systems

· Ensure the CRM system provides an effective sales funnel

· Develop and implement marketing techniques that will drive new customers

· Plan and manage Welcome Email, calls, escalations, handover/possession etc

· Suggest new methods to address customers’ needs

· Track marketing metrics and trends, like conversion rates

· Assist with organizing promotional events to reach prospective customers


Qualifications:

· Technical expertise with CRM and analytical systems

· Strong communication skills along with a customer-oriented attitude

· Graduate, MBA or PG in relevant field with 2-5 years of experience

Read more
Shinex Mosaics
Rajat Kedarpawar
Posted by Rajat Kedarpawar
Nagpur
0 - 3 yrs
₹3L - ₹5L / yr
Sales
Sales management
Direct sales
Sales Operations
Communication Skills
+3 more

Designation: Assistant Sales Manager (Inside sales)

Male/Female both can apply.


The candidate for this position will excel at creating and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to identify and qualify leads, leading to sales opportunities with both new and existing customers.

Responsibilities

Responsible for entire target-based Sales of Shinex Mosaics for your assigned region.

It will be a Back Office Sales Job. The person will have to call the Prospective Clients and finalize the order.

He/She will have to contact the Architects, Builders & Developers, Swimming Pool Contractors, and customers. To generate new leads while maintaining a relationship with existing clients. Will be responsible for the entire target-based sales for his assigned region. To provide complete information, guidance, and support to the clients hence enhancing the relationships.


Qualifications

  • 2-5 years' quota carrying sales experience
  • Experience and working knowledge of CRM systems
  • Demonstrable track record of over-achieving quota
  • Strong written and verbal communication skills


Office Location

Butibori Industrial Area, Nagpur. (AC Bus Facility for the staff is provided by the company)


Package (CTC)

INR 4-5 Lacs p.a. {Fixed + Variable} + Incentives.


What we are looking for?

A person who is passionate and enthusiastic about field sales and preferably has work experience in companies related to Building material, Architect segment, Interior Products, has worked in Glass Mosaic Industry, Ceramic Tiles Industry, Sanitary ware Industry, Paint Industry, Furniture Industry, Modular Kitchen Industry, Flooring.



Read more
Service based company
Service based company
Agency job
via Office day Innovation by Ripal Raval
Ahmedabad
3 - 6 yrs
₹6L - ₹10L / yr
skill iconJava
skill iconSpring Boot
skill iconReact.js
MySQL
skill iconPostgreSQL
+4 more

Responsibilities

  • Design and develop REST-based web services utilizing Java micro services web frameworks (Spring Boot)
  • Apply design principles and patterns in creating enterprise level solutions, as needed
  • Perform web services tuning and performance testing
  • Implement unit tests as needed
  • Support front-end developers in leveraging web services
  • Automate/script common developer tasks, continually optimize personal and team workflows
  • Infrastructure setup and configuration
  • Engage in code review and feedback process
  • Take a feature from inception to completion independently across the stack
  • Collaborate with teammates on proposed UX/UI and provide feedback as needed
  • Participate in and support the entire SDLC processes

Requirements

  • Spring Boot, Spring Security, Spring JPA & Hibernate
  • Relational data modelling concepts and experience in PostgreSQL, MySQL, or similar
  • Adopted opinionated RESTful web services design patterns
  • Microservices-based application architecture
  • Application containerization technologies, including Docker, Kubernetes, and cloud-vendor implementations (AWS, Azure, other)
  • Other modern technologies relevant to the technology stack defined here
  • Javascript ES6 or later
  • React
  • Git
CSS, Less/SASS
Read more
CIED Technlogies
at CIED Technlogies
1 recruiter
Glady Selvaraj
Posted by Glady Selvaraj
Remote only
4 - 5 yrs
₹6L - ₹8L / yr
skill icon.NET
ASP.NET
  • Experience in Asp .NET Core,EF Core, Asp .NET Core Blazor, ASP .NET MVC, C#
  • Should have experience of all aspects of Software Development Life Cycle
  • Excellent problem solver, able to assimilate formation quickly
  • Excellent communication skills, oral and written
  • Technical expertise: Demonstrates knowledge and experience in .net development
  • Strong team player; work effectively in groups; and help others to get the job done
  • Decision making: ability to analyze, integrate, evaluate and make decisions
  • Motivation: Establish and communicate vision. Demonstrate enthusiasm and excitement
  • toward achieving project goals
  • High quality standards: accuracy, proficient and thoroughness in unit testing
  • Time Management: Completes work in a timely manner to meet production deadlines
  • Organizational skills: Ability to establish priorities for projects to meet goals
  • 4+ years’ experience in .Net .

 

Responsibilities:

  • Follow proper coding standards, application architecture guidelines and procedural guidelines
  • Manage entire asp.net team and direct communication with client along with project manager

 

Apart from compensation, we are welcoming with:

  • Unique Growth Opportunities.
  • We will provide training based on Project Requirement
  • You will learn directly from expert developers in the field.
  • You will get an opportunity to work on the complete lifecycle of projects
  • You will get an opportunity to work on multiple technologies.
  • Discretionary Bonus.
  • Work from Home, Flexible Timings, Paid Vacation and much more!
  • Work Days: Monday to Friday.

 

 Immediate joiners preferred

Read more
BYJU’S - The Learning App
Agency job
via zyoin by RAKESH RANJAN
Bengaluru (Bangalore)
6 - 9 yrs
₹30L - ₹70L / yr
skill iconAndroid Development
skill iconKotlin
Android
Model-View-View-Model (MVVM)
skill iconJava
  • Leads a project end-to-end and collaborates across functions. Drives planning, estimation and execution.
  • Understands requirements well and comes up with efficient design
  • Develops complex, well backed and bug-free products. Estimates accurately.
  • Takes well-reasoned tech decisions keeping in mind goals and trade-offs
  • Becomes a go-to person in more than one area. Provide technical mentoring to team
  • Communicates clearly, gets clarifications and establishes expectations for all parties
  • Helps establish SDLC best practices and high standards of code quality
  • Demonstrates excellent problem solving & debugging skills
  • Proactively identifies and resolves issues in requirements, design and code
  • Perform peer code reviews and help us all get better.
Read more
Arque Capital
at Arque Capital
2 recruiters
Sonam Gupta
Posted by Sonam Gupta
Mumbai
2 - 6 yrs
₹6L - ₹10L / yr
skill iconC++
Algorithmic trading
Algorithms
Linux/Unix
skill iconC#
+1 more
Brief Profile of the Company :

We are a FinTech startup solving one of the biggest challenges that stock, commodity and currency traders face in Asia.

We are building a cloud based trading system to enable small traders to build, manage, raise, automate and deploy their

own Hedge Funds. Our team consists of 3 Founders from IIT and IIM.

Job Description :

- As a C++ Software Developer, you will be part of our proprietary Algorithmic trading desk for Indian and global markets. The role encompasses the development of low latency algorithmic trading platforms and strategies. The candidate should be highly technology-driven.

Selected Candidates day-to-day responsibilities include :

1. Developing various kinds of algorithmic trading strategies on the in-house trading platform.

2. GUI design & development C++ 11 and any of {C#, WPF, Win32, UWP, .NET}.

3. Optimize system modules to reduce latency and improve performance.

4. Developing execution and analytical libraries and building infrastructure for it.

5. Actively participating in design and coding reviews.

Other requirements :

1. Bachelor's degree in computer science or related field is required with Masters preferred.

2. Expertise in C/C++11, WPF/Win32 (atleast 1+ years project experience)

3. Excellent programming skills in C++ including multithreading & socket programming.

4. Prior experience in a financial domain is a big plus (optional).

5. Excellent in Algorithms and Data Structures with a strong OOPS concept.

6. Experience in the development of highly scalable, distributed systems.

7. Ability to take ownership of projects.

8. A team-oriented person who wants to work in a fun, dynamic, fast-paced development environment.
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos