Cutshort logo
Exotel logo
Associate - Customer Happiness
Associate - Customer Happiness
Exotel's logo

Associate - Customer Happiness

Vivek Kumar's profile picture
Posted by Vivek Kumar
1 - 4 yrs
₹3L - ₹5L / yr
Bengaluru (Bangalore)
Skills
Customer Support
Product support
Customer Relationship Management (CRM)

 

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.


About us

 

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.


We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

 

About the Role

 

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

 

What we are looking for?

 

  • You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
  • You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
  • You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
  • You write well. You know exactly what word or punctuation to use based on the context.
  • As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

 

Why should you join us?

 

  • You want to be an enabler for business success with an appetite for steep learning.
  • You enjoy mentoring and coaching teams, take pride in teams success.
  • You enjoy solving problems and thrive for excellence

 

What will you do?

 

  • You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
  • You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
  • Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
  • Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
  • We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Exotel

Founded :
2011
Type :
Product
Size :
1000-5000
Stage :
Raised funding

About

Exotel is one of India's leading cloud telephony companies. We help businesses manage calls & SMS using our call center software & virtual numbers.

Read more

Connect with the team

Profile picture
Rashmme Eshwar
Profile picture
Sourabh Choraria
Profile picture
Sandeepa Samuel
Profile picture
Vivek Kumar
Profile picture
Abhilipsa Subudhi
Profile picture
Ishwar Sridharan

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

Snaptics
Bhagya Sri
Posted by Bhagya Sri
Hyderabad
1 - 3 yrs
₹2L - ₹5L / yr
canva
skill iconFigma
Adobe Photoshop
skill iconAdobe Illustrator

Company: Snaptics

Job title: UI UX Designer

Job type: Full time

Location: Hyderabad

Work schedule: 6 days (week end off)

Shift timings: 10:00am-6:30pm

Eligibility: Any degree

Experience:1+years


UI UX Designer Role

Certain things are mentioned in UI/UX designer job descriptions as UI/UX designer roles: 

  • Evaluate and collect all user requirements, and collaborate with product engineers and managers.
  • To illustrate design concepts, use sitemaps, process flows, and storyboards.
  • Create graphic user interface elements such as tabs, widgets, and menus.

UI/UX Designer Job Responsibilities

  • Collect and evaluate user requirements with the help of product managers and engineers.
  • Use storyboards, process flows, and sitemaps to illustrate design concepts.
  • Menus, tabs, and widgets are examples of graphic user interface elements.
  • Make page navigation buttons and search fields.
  • Create UI mockups and prototypes that clearly show how sites work and look.
  • Make unique graphic designs. 
  • Rough draughts should be prepared and presented to internal teams and key stakeholders.
  • Identify and resolve UX issues.
  • Make layout changes based on user feedback. Follow font, color, and image style guidelines.

  • Design Tools
  • UI/UX designers use a variety of design tools and software to create mockups, prototypes, and final designs. Common design tools include Adobe XD, Sketch, Figma, InVision, Axure RP, and more.
  • By mastering these skills, UI/UX designers can create exceptional digital experiences that delight users and drive business success.


Read more
Vinayak Enterprises
Soumya Goel
Posted by Soumya Goel
Delhi
0 - 3 yrs
₹2.5L - ₹3L / yr
Recruitment/Talent Acquisition
Recruitment

Fill the form to Apply Job - https://docs.google.com/forms/d/e/1FAIpQLSeXR202HrJmAXpJQTh0dSYE1x59e6Zg9sJzhntkyGZ6g-PZ-w/viewform?usp=header


Salary Range - 20,000-25,000


Company Overview

Vinayak Enterprises is a leading aluminum wire rod manufacturer located in the heart of Delhi. Our mission is to produce the finest quality aluminum wire rod by recycling scrap metal. Since our inception in 2015, we have been focused on becoming a recognized brand name in the electrical industry.


Job Summary:


We are seeking a highly motivated and resourceful Dedicated Recruiter to join our team. The ideal candidate will take charge of sourcing, attracting, and hiring top talent to meet the dynamic needs of our organization. This role requires exceptional communication skills, a keen understanding of hiring trends, and a passion for building a strong workforce.


Key Responsibilities:


Talent Acquisition:

Develop and execute recruiting plans to attract top talent for various positions

Utilize job boards, social media, and other platforms to source candidates.

Build talent pipelines for future hiring needs.

 2. Candidate Management:

Screen resumes and conduct initial phone interviews to assess candidate

qualifications.

Coordinate interviews between candidates and hiring managers.

Provide an excellent candidate experience, keeping applicants informed throughout the process.

 3. Stakeholder Collaboration:

Partner with department heads to understand job requirements and organizational goals.

Provide regular updates on recruitment progress and metrics to management.

 4. Process Optimization:

Manage recruitment databases and applicant tracking systems.

Innovate hiring strategies to reduce time-to-hire and improve quality-of-hire metrics.


 5. Branding and Engagement:

Represent the organization at job fairs and networking events.

Promote the company as an employer of choice by leveraging employer branding strategies.

 6. Compliance:

Ensure all hiring processes comply with relevant labor laws and organizational policies.


Qualifications:


Education: 

Bachelor’s degree in Human Resources, Business Administration, or a related field.


Experience:

Proven experience in recruitment within the manufacturing industry.

Familiarity with applicant tracking systems (ATS) and recruitment platforms.

 Skills:

Excellent communication and interpersonal skills.

Strong organizational and time-management abilities.

Proficiency in sourcing tools (e.g., LinkedIn Recruiter, job boards).

Read more
Agiletech Info Solutions pvt ltd
Chennai
4 - 8 yrs
₹4L - ₹15L / yr
ETL
Informatica
Data Warehouse (DWH)
Spark
SQL
+1 more
We are looking for a Data Engineer to join our growing team of analytics experts. The hire will be responsible for expanding and optimizing our data and data pipeline architecture, as well as optimizing data flow and collection for cross functional teams. The ideal candidate is an experienced data pipeline builder and data wrangler who enjoy optimizing data systems and building them from the ground up.

The Data Engineer will support our software developers, database architects, data analysts and data scientists on data initiatives and will ensure optimal data delivery architecture is consistent throughout ongoing projects. They must be self-directed and comfortable supporting the data needs of multiple teams, systems and products.
Responsibilities for Data Engineer
• Create and maintain optimal data pipeline architecture,
• Assemble large, complex data sets that meet functional / non-functional business requirements.
• Identify, design, and implement internal process improvements: automating manual processes,
optimizing data delivery, re-designing infrastructure for greater scalability, etc.
• Build the infrastructure required for optimal extraction, transformation, and loading of data
from a wide variety of data sources using SQL and AWS big data technologies.
• Build analytics tools that utilize the data pipeline to provide actionable insights into customer
acquisition, operational efficiency and other key business performance metrics.
• Work with stakeholders including the Executive, Product, Data and Design teams to assist with
data-related technical issues and support their data infrastructure needs.
• Create data tools for analytics and data scientist team members that assist them in building and
optimizing our product into an innovative industry leader.
• Work with data and analytics experts to strive for greater functionality in our data systems.
Qualifications for Data Engineer
• Experience building and optimizing big data ETL pipelines, architectures and data sets.
• Advanced working SQL knowledge and experience working with relational databases, query
authoring (SQL) as well as working familiarity with a variety of databases.
• Experience performing root cause analysis on internal and external data and processes to
answer specific business questions and identify opportunities for improvement.
• Strong analytic skills related to working with unstructured datasets.
• Build processes supporting data transformation, data structures, metadata, dependency and
workload management.
• A successful history of manipulating, processing and extracting value from large disconnected
datasets.
Read more
Decimal Point Analytics
Ankita Kadam
Posted by Ankita Kadam
Mumbai
3 - 9 yrs
₹7L - ₹10L / yr
Office Assistant
Executive support
Strategic planning
Effective communication
Relationship building
+2 more

Job Title/Designation:

Executive Assistant for CEO /Directors


Job Description:

The Executive Assistant to the CEO is responsible for providing comprehensive support to the CEO, Board of Directors, and Executive Team. This dynamic position requires the ability to anticipate needs, think critically, and offer solutions to problems with a high level of professionalism and confidentiality.

  • Provide sophisticated calendar management for CEO. Prioritize inquiries and requests while troubleshooting conflicts; make judgements and recommendations to ensure smooth day-to-day engagements.
  • Act as a liaison and provide support to Directors. Arrange and handle all logistics for Board meetings and events: schedule meetings; draft agendas; develop, compile, and distribute presentation materials; and record meeting minutes on behalf of Board Secretary. Adhere to compliance with applicable rules and regulations set in bylaws regarding Board matters.
  • Work on creating and implementing business strategy for business growth and transformation projects while working closely with CEO.
  • Ensure readiness with timely & quality output (presentations / data analytics) for all internal & external requirements/reviews
  • Prepare informative Reports for decision-making.
  • Preparation of executive summaries of meeting and proposals.
  • Develop a good understanding of business
  • Analyzing competition and market trends
  • Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO, including those of a highly confidential or critical nature.
  • Prioritize and determine the appropriate course of action, referral, or response, exercising judgment to reflect the CEO’s style and organization policy.
  • Work closely with the CEO to keep him well informed of upcoming commitments and responsibilities, following up appropriately. Act as a "barometer," having a sense for the issues taking place in the environment and keeping the CEO updated. Anticipate CEO’s needs in advance of meetings, conferences, etc.
  • Coordinate all Executive Team meetings and retreats and assist with staff meetings and events as needed.
  • Work with the Executive Team to coordinate the CEO’s outreach activities. Follow up on contacts made by the CEO to cultivate ongoing relationships.
  • Provide hospitality to all guests and help to create a welcoming environment.
  • Invest in building long-lasting relationships both externally and internally.


Candidate Profile:

SUCCESSFUL CANDIDATES WILL POSSESS THE FOLLOWING QUALIFICATIONS:

  • 3- 7 years of experience in EA profile
  • Strong ability to execute work with a diversity, equity, and inclusion lens.
  • Significant executive support experience, including supporting C-level executives
  • Expert proficiency with Microsoft Office and desktop publishing software; ability to design and edit graphic presentations and materials.
  • Technical proficiency and problem-solving skills related to: IT infrastructure; IT support and troubleshooting; and cloud-based environments (web-based applications).
  • Decent verbal and written communication skills.
  • Exceptional organizational skills and impeccable attention to detail.
  • High degree of professionalism in dealing with diverse groups of people, including Board members, senior executives, staff, community leaders, donors, and funded partners.
  • Make appropriate, informed decisions regarding priorities and available time.
  • Ability to complete a high volume of tasks and projects with little or no guidance.
  • Ability to react with appropriate levels of urgency to situations and events that require quick response or turnaround.
  • Able to maintain a high level of integrity and discretion in handling confidential information.
  • Excellent judgment is essential.


Read more
Ylytic
at Ylytic
2 recruiters
Mradul Sharma
Posted by Mradul Sharma
Remote only
1 - 2 yrs
₹3L - ₹6L / yr
skill iconPython
skill iconFlask
skill iconMongoDB
RESTful APIs

Backend Development - Intern

 

Converts into a full time position based on performance


A Backend Developer, for an early-stage Analytics startup who can help us translate Product specs into a high-performing and scalable product across platforms. Also help in improving functionality of product. End goal is to achieve product-market objectives

The candidate will have rich learning into what goes into developing, scaling a product from scratch. A chance to grow into a Backend Development Owner in medium-long term

Responsibilities

  1. Own Back End Development closely with Product Owner

  2. Design, implement and maintain product modules/sub-systems in your scope

  3. Perform bug verification, release testing and support for assigned products.

  4. Conduct unit testing and integration testing.

  5. Make sure the delivered product matches the business requirements.

Expectations from candidate

  1. Ability: Good at logical thinking, problem solving

  2. Inclination: Curious and strong willingness to learn from problems, write good code

  3. Knowledge: Basics of Back End Development (Some academic degree/certification

    or Prior experience/Projects preferred)

  4. Languages/Tool/Framework: Python, MongoDB, GraphQL, GoLang

  5. Interest in product focused work in a fast-moving start-up environment

  6. Attitude: We are looking for a person with an owner mindset who can partner with

    us in building our product with a lot of commitment. We like people who are curious problem solvers and are interested in learning with us and working hard.

What we offer

  1. Great culture focused on outcomes through learning and experimentation

  2. Mentoring by experienced professionals from pedigreed backgrounds (IIT/IIMs)

  3. Growth, ownership, and flexibility to achieve your goals.

 

Read more
Techwave Inc
at Techwave Inc
9 recruiters
Abdul hye
Posted by Abdul hye
Hyderabad
0 - 1 yrs
₹1L - ₹2L / yr
AutoCAD
Mechanical engineering
CATIA
Looking for someone with knowledge on AutoCAD
Who can work from office
B.Tech/Diploma (Civil/Mechanical/EEE/ECE)
Read more
 Accoona Global
at Accoona Global
2 recruiters
John Lobo
Posted by John Lobo
Pune
4 - 12 yrs
₹8L - ₹20L / yr
skill icon.NET
ASP.NET
skill iconC#
ASP.NET MVC
skill iconAngular (2+)
+4 more
• 4 to 12 years of experience working as a full stack developer using Web technologies
• Experience in at least two full life cycle projects with integration to third-party applications
• Experience in understanding already developed applications and troubleshoot & enhance
• Proven experience in writing exceptional code using ASP.Net MVC, ASP.Net CORE, MySQL/MS SQL
• Experience on using Angular 4 and above
• High level of proficiency in MVC and web Services-REST/SOAP and JSON/XML
• Experience in using JavaScript, CSS and HTML
• Experience in using AWS with at least one service/product
• Proven experience in MS SQL and/or MySQL
• Graduate in Computer Science or Engineering or similar educational qualification
• High level of proficiency in OOP concepts
• Experience in setup, manage and troubleshoot dev, stage and production environment
• Experience using agile methodologies such as Scrum
• Willingness and ability to explore/learn new tools based on technology needs.
Read more
Indus OS
at Indus OS
1 video
2 recruiters
Gunjan Rastogi
Posted by Gunjan Rastogi
Mumbai
1 - 3 yrs
₹8L - ₹12L / yr
skill iconJavascript
skill iconReact.js
Angular
skill iconHTML/CSS
skill iconAngularJS (1.x)
+1 more
Key Responsibilities :

- Build & maintain internal/external Web-facing applications.

- To design, develop, maintain and enhance web applications according to the specification provided.

- Create elegant web implementations.

- Design, improve and maintain website.

- Understand and enhance User Experience.

- Responsible for detailed Web UI documentation.

- Unit test client-side web applications.

- Able to complete project development on a scheduled basis.

- Possess a good attitude and be self-disciplined.

Desired Candidate's Profile : 

- Dynamic, talented UI Developer who enjoys designing, developing and maintaining our product & pushing web technology to its limits.

- Ability to learn, develop and adapt is the most important attribute.

- Work Experience in TypeScript, Angular or React, Node.js.

- Good working knowledge in MVC, MVVC.

- Mastery of HTML, HTML5, CSS, CSS3, JavaScript, jQuery, jQueryUI, jQueryMobile.

- Strong understanding of UI, and usability.

- Familiarity with back-end technologies such as Node.js, MongoDB, python.

- Good knowledge of APIs such as oAuth.

- Basic knowledge of AWS.

- Minimum of 1-3 years of experience working in web and mobile-web field (Responsive design & development).

- Taking responsibility and ownership in the team's work.

Additional Requirements :

- B.Tech/BS/BE/BS/MS/M.Tech/MS in Electronics or Computer Science from a premier institute in India (IITs, BITS, NITs, etc) or abroad.

- Minimum 2- 4 years of Work Experience in Front End Development.

- Should be a fast learner and a self-starter, open to learning new tools.

- Must possess excellent communication (both verbal & written), documentation skills.

- Flexible and adaptable to change and ability to multitask.

- Ability to work with minimal supervision. Should be able to prioritize own workload to meet personal and team objectives.

- Good interpersonal skills with a clear ability to work effectively to fully understand customer requirements.

- Focused on the timely delivery of accurate results.
Read more
Frugal Labs Tech Solutions Pvt Ltd
Sreowshi Sinha
Posted by Sreowshi Sinha
Bengaluru (Bangalore)
0 - 2 yrs
₹2L - ₹14L / yr
Account Management
Sales Operations
Client Servicing
Office administration
Management Information System (MIS)
+3 more
We’re looking to hire an Account Coordinator who can provide day-to-day administrative support to our Account Executives and Account Representatives and ensure smooth sales procedures. Candidates applying for the role should be highly organized and must perform multiple tasks for different teams/clients at the same time. Any sort of experience with marketing campaigns and an understanding of what “excellent customer service” means is valued highly. Ideally, the candidate should be able to both administer daily sales activities and brainstorm innovative ideas to improve our client relationships. The Candidate should drive growth to our company by being an essential part of the Account Management team. • Prepare, file and retrieve sales-related documents. • Design and renew sales proposals. • Update internal databases with account information. • Coordinate meetings, calls and demos for the Account Management team. • Conduct research on prospective clients. • Collaborate with internal teams to ensure proper pre and post-sales service. • Communicate customer feedback to Marketing, Sales and Product Development teams. • Create detailed reports of campaign results. • Perform market and competitive research. • Help create promotional materials (e.g. presentations and videos). • Prepare MIS/Report for sales. • Interaction with Clients and Vendors. • Prepare Estimates, Quotes, Invoices using Software.
Read more
PhoneCurry.Com
at PhoneCurry.Com
1 recruiter
Sahil Bajaj
Posted by Sahil Bajaj
NCR (Delhi | Gurgaon | Noida)
0 - 3 yrs
₹3L - ₹6L / yr
skill iconPHP
MySQL
skill iconHTML/CSS
skill iconBootstrap
skill iconjQuery
+ First, Is this a good match? Love programming? Do you make it a point to keep your code nice and simple? Want to work on a product loved by millions of users, and rise up to the challenge? We have a role for you! + What PhoneCurry is about We are out there to create the simplest, most effective phone-choosing platform in the world! + What PhoneCurry culture is about At PhoneCurry, we value substance over fluff. And people who see the power of simple things. Here is how it's like to work at PhoneCurry (Quora Answer) - https://www.quora.com/How-is-it-like-working-at-PhoneCurry + What We Are Looking For - Love for programming, for designing software from nothing - A system-architecture/long-term-thinking approach - Full stack experience - you should have designed a full, data-connected site from scratch - Experience with PHP would be nice to have, though not compulsory - Round pegs in square holes! + Responsibilities Taking ownership of both the front and back end stacks at PhoneCurry + Location Connaught Place, Delhi
Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly. No 3rd party agencies here.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
21,01,133
Matches delivered
37,12,187
Network size
15,000
Companies hiring
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos