Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
Subodh Popalwar
Software Engineer, Memorres
About Exotel
Exotel is one of India's leading cloud telephony companies. We help businesses manage calls & SMS using our call center software & virtual numbers.
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Wittypen is a managed marketplace for content and we work with some of the best brands like Freshworks, Swiggy, Acko, Paytm, and others to help create content through our pool of 1700+ freelance writers.
Founded in 2015, today Wittypen is one of the most credible content platforms working with customers across 5+ countries and creating thousands of content pieces every month.
We believe in having a goal-driven culture where our colleagues try to do the best work of their lives in a way that also drives meaning and impact.
Job Description
Wittypen is seeking a Content Editor to enhance and refine content for our customers. We are specifically looking for editors who have experience of working in Software, IT Services, or SaaS companies.
If you have a keen eye for detail and a passion for crafting impactful content, we invite you to join our team in Kolkata. In this role, you'll play a key part in shaping the voice and effectiveness of diverse digital channels, including blogs, landing pages, ebooks, and lot more.
Roles & Responsibilities:
- Project Engagement - Actively participate from day one to understand and align with the project's content strategy.
- Editorial Excellence - Manage and refine content from our diverse pool of writers, ensuring high standards are met across various formats.
- SEO Enhancement - Implement SEO best practices to increase content's reach and effectiveness.
- Constructive Feedback - Regularly provide insightful feedback to writers, fostering continuous improvement and quality.
- Industry Specifics - Apply your knowledge in areas like SaaS, technology, BFSI, healthcare, or e-commerce to enhance content relevancy.
- Strategic Alignment - Ensure content consistently reflects strategic goals, adjusting tone and message for maximum engagement.
- Quality Assurance - Rigorously check content for grammatical precision and clarity.
Ideal Candidate:
- Proven Background - 2-5 years’ experience in content editing or writing, with a knack for content strategy and marketing.
- SEO Savvy - Strong grasp of current SEO methodologies.
- Industry Acumen - Knowledgeable in specific sectors such as SaaS, technology, BFSI, healthcare, or e-commerce.
- English Mastery - Exceptional command of English with impeccable writing and editing skills.
- Detail Focus - A meticulous approach to content quality and consistency.
- Strategic Thinker - Ability to consider content from the audience's perspective to maximize engagement.
- Team Player - Works well in collaborative settings, enhancing the team's overall output.
Why Wittypen?
- Impactful Work: Make a real difference in how content is perceived and consumed in the digital space.
- Global Reach: Your editing skills will influence and enhance content for a diverse, international audience.
- Personal Growth: We value your development and provide opportunities for learning and advancement.
- Inclusive Culture: Join a workplace that celebrates diversity and fosters a supportive and inclusive environment.
ICL Immigration is a specialized immigration consultancy, that assists people in their journey to live, work, study and settle in New Zealand. Known for our custom solutions, clear pricing, and strong commitment to our clients, we aim to be a reliable guide in your adventure to new horizons.
We're looking to grow our online presence and attract more clients, and to do this, we’re seeking an experienced Digital Marketer to join our team. This person will be a key player in a small team, taking charge of bringing in new clients and playing a crucial role in increasing our revenue. Join us to shape the digital journey for countless individuals seeking new opportunities in New Zealand.
Responsibilities:
Strategy Development:
- Formulate comprehensive digital marketing strategies focusing on lead generation, conversion optimization, and overall brand visibility.
- Plan, execute, and optimize PPC campaigns across platforms such as Google Ads, Bing Ads, and social media channels.
- Minimise CPA through regular testing and optimizing advertising campaigns on different platforms.
Sales Funnel Management:
- Oversee the end-to-end sales funnel, from client awareness to conversion, ensuring a seamless and impactful client journey.
- Monitor and analyze funnel metrics, iterating and refining strategies based on data-driven insights.
- Create and optimize landing pages, applying A/B testing and other techniques to maximize conversion rate.
SEO & Organic Growth:
- Conduct thorough SEO audits, identifying areas for on-page and off-page optimization.
- Implement SEO best practices, including keyword research, link building, and content optimization, to improve organic search rankings.
- Develop, write, and edit engaging content for our website, blog, and social media platforms and newsletter.
- Schedule, post, and engage with users to build a vibrant online community.
Analytics and Reporting:
- Utilize tools like Google Analytics to monitor website traffic, user behaviour, and campaign performance.
- Produce regular reports showcasing digital marketing performance, along with insights and recommendations for continuous improvement.
Requirements:
- Proven track record in crafting and executing SEO strategies that yield significant organic growth.
- Adaptability and a flexible attitude to take ownership is critical for this role.
- Strong understanding of the latest digital marketing trends, tools, and best practices.
Benefits & Compensation:
- Competitive base salary.
- Opportunities for continuous learning and professional development.
If you're passionate about digital marketing and are eager to drive growth in a vibrant and impactful industry, we want to hear from you!
Docker
Kubernetes
Amazon Web Services (AWS)Role Introduction
• This role involves guiding the DevOps team towards successful delivery of Governance and
toolchain initiatives by removing manual tasks.
• Operate toolchain applications to empower engineering teams by providing, reliable, governed
self-service tools and supporting their adoption
• Driving good practice for consumption and utilisation of the engineering toolchain, with a focus
on DevOps practices
• Drive good governance for cloud service consumption
• Involves working in a collaborative environment and focus on leading team and providing
technical leadership to team members.
• Involves setting up process and improvements for teams on supporting various DevOps tooling
and governing the tooling.
• Co-ordinating with multiple teams within organization
• Lead on handovers from architecture teams to support major project rollouts which require the
Toolchain governance DevOps team to operationally support tooling
What you will do
• Identify and implement best practices, process improvement and automation initiatives for
improvement towards quicker delivery by removing manual tasks
• Ensure best practices and process are documented for reusability and keeping up-to date on
good practices and standards.
• Re-usable automation and compliance service, tools and processes
• Support and management of toolchain, toolchain changes and selection
• Identify and implement risk mitigation plans, avoid escalations, resolve blockers for teams.
Toolchain governance will involve operating and responding to alerts, enforcing good tooling
governance by driving automation, remediating technical debt and ensuring the latest tools
are utilised and on the latest versions
• Triage product pipelines, performance issues, SLA/SLO breaches, service unavailable along
with ancillary actions such as providing access to logs, tools, environments.
• Involve in initial / detailed estimates during roadmap planning or feature
estimation/planning of any automation identified for a given toolset.
• Develop, refine, and tune integrations between various tools
• Discuss with Product Owner/team on any challenges from implementation, deployment
perspective and assist in arriving probable solution and escalate any risks to get them
resolved w.r.t DevOps toolchain.
• In consultation with Head of DevOps and other stake holders, prioritization of items, item-
task breakdown; accountable for squad deliverables for sprint
• Involve in reviewing current components and plan for upgrade and ensure its communicated
to wider audience within Organization
• Involve in reviewing access / role and enhance and automate provisioning.
• Identify and encourage areas for growth and improvement within the team e.g conducts
regular 1-2-1’s with squad members to provide support, mentoring and goal setting
• Involve in performance management ,rewards and recognition of team members, Involve in
hiring process.• Plan for upskill of team to know about tools and perform tasks. Ensure quicker onboarding
of new joiners/freshers to team to be productive.
• Review ticket metrics to measure the health of the project including SLAs and plan for
improvement.
• Requirement for on call for critical incidents that happen Out of Hours, based on tooling SLA.
This may include planning standby schedule for squad, carrying out retrospective for every
callout and reviewing SLIs/SLOs.
• Owns the tech/repair debt, risk and compliance for the tooling with respect to
infrastructure, pipelines, access etc
• Track optimum utilization of resources and monitor/track the delivery schedule
• Review solutions designs with the Architects / Principal DevOps Engineers as required
• Provide monthly reporting which align to DevOps Tooling KPIs
What you will have
• Candidate should have 8+ years of experience and Hands-on DevOps experience and
experience in team management.
• Strong communication and interpersonal skills, Team player
• Good working experience of CI/CD tools like Jenkins, SonarQube, FOSSA, Harness, Jira, JSM,
ServiceNow etc.
• Good hands on knowledge of AWS Services like EC2, ECS, S3, IAM, SNS, SQS, VPC, Lambda,
API Gateway, Cloud Watch, Cloud Formation etc.
• Experience in operating and governing DevOps Toolchain
• Experience in operational monitoring, alerting and identifying and delivering on both repair
and technical debt
• Experience and background in ITIL/ITSM processes. The candidate will ensure development
of the appropriate (ITSM) model and processes, based on the ITIL Service Management
framework. This includes the strategic, design, transition, and operation services and
continuous service improvement
• Provide ITSM leadership experience and coaching processes
• Experience on various tools like Jenkins, Harness, Fossa,
• Experience of hosting and managing applications on AWS/AZURE•
• Experience in CI/CD pipeline (Jenkins build pipelines)
• Experience in containerization (Docker/Kubernetes)
• Experience in any programming language (Node.js or Python is preferred)
• Experience in Architecting and supporting cloud based products will be a plus
• Experience in PowerShell & Bash will be a plus
• Able to self manage multiple concurrent small projects, including managing priorities
between projects
• Able to quickly learn new tools
• Should be able to mentor/drive junior team members to achieve desired outcome of
roadmap-
• Ability to analyse information to identify problems and issues, and make effective decisions
within short span
• Excellent problem solving and critical thinking
• Experience in integrating various components including unit testing / CI/CD configuration.
• Experience to review current toolset and plan for upgrade.
• Experience with Agile framework/Jira/JSM tool.• Good communication skills and ability to communicate/work independently with external
teams.
• Highly motivated, able to work proficiently both independently and in a team environment
Good knowledge and experience with security constructs –
Angular (2+)
AngularJS (1.x)
HTML/CSSWe are looking for https://www.linkedin.com/feed/hashtag/?keywords=angular&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6997793131630878721">#angular https://www.linkedin.com/feed/hashtag/?keywords=angulardeveloper&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6997793131630878721">#Angulardeveloper https://www.linkedin.com/feed/hashtag/?keywords=frontend&;highlightedUpdateUrns=urn%3Ali%3Aactivity%3A6997793131630878721">#frontend #frontenddevelopment #angulardevelopment
Location: #VimanNagarPune
Exp: 4=yrs
WFO Mandate
No WFH
- Maximizing the revenue and margin from products through online Channel sales and achieve day-to-day and monthly revenue targets
- Evaluating and optimizing marketing and pricing strategies
- Evaluating key indicators to determine the effectiveness of catalogue strategies for products and monitoring progress against budget goals.
- Recommending adjustments to strategies and tactics as appropriate to achieve financial goals
- Overseeing product catalogue, on-orders, initial shipping and receiving product tracking, and following-up on all problems on a timely basis
- Mentoring and guiding Process Experts within the team to manage quality, improve process efficiency and minimize variation.
- Assisting with management of online metrics and making recommendations for continue improvement and optimization.
- Building strong working relationships with cross-functional teams across the organization to achieve business goals.
- Analysing sales and expense reports to improve margin, revenue, and processes.
- Doing Competitor Analysis, Monitoring marketplace products, and pricing; leveraging internal and external data sources to identify gaps/ opportunities.
- Driving development in the strategic business planning, budgeting, and sales strategy approach
- Monitoring the weekly, daily, and seasonal, and/or one-time reports.
What you need to have:
- Knowledge of Paid Marketing
- Strong business analysis skills
- Strategic outlook with Systems Thinking perspective
- Experience in coordinating with other departments and managing multiple stakeholders
- Good communication skills, both written and verbal
Our client is a Mumbai based healthtech company that works in the field of digital therapeutics. It leverages human and technological interventions to cater to patients suffering from diabetes, obesity, PCOS, among others. Designed to complement doctors’ medical therapy, its programs offer 360-degree guidance regarding nutrition, exercise, sleep and other factors which help patients achieve their physical and mental health goals.
Founded by well experienced healthcare professionals and engineers this one of a kind startup is disrupting the healthcare space by offering hassle free personalised digital therapeutic solutions.
80% of your time on Business Development:
a. Manage the whole sales cycle from initial interest through sales activation.
b. Working closely with the AVP and designing an outreach strategy for corporate clients which include HR Heads, CHRO's, Business Heads and other decision makers.
c. Attending Sales calls and meetings. Identify new opportunities in the market, building relationships with prospects as an expert on employee wellness.
d. Adhering to monthly and quarterly targets.
e. Think critically about sales data and recommend new and scalable strategies to improve both sales numbers and the customer experience.
20% of your time on Account Management:
a. Acquiring a thorough understanding of the clients’ key needs and requirements and ensuring best-in-class client service.
b. Build and maintain professional relationships with the clients to retain them for a long-term.
c. Deeply instilled hustle to upsell and nudge the partners towards renewal.
d. Preparing, maintaining and updating relevant data and reporting the same to the business in regular intervals.
e. Coordinating with various internal stakeholders such as various departments and also external stakeholders such as the clients.
f. Educating and updating the clients about the various products/services of the company at the right time.
Minimum 4+ years of B2B sales experience.
High level of natural intelligence, coupled with strong interpersonal skills.
High degree of coachability and great listening skills.
The desire to grow as a leader in a fast growing technology company.
Excellent oral and written communication skills.
Prior experience of selling to HR Leaders.
Understanding of the Digital health industry will be a plus.
.NET
C#Roles and Responsibilities:
- SDLC and Agile methodologies of software development.
- Experience in managing software development projects - Ability to oversee entire Project Management lifecycle, to include scheduling, coordinating, invoicing and management of multiple projects
- End to end accountability for Software Development projects
- Managing the team of software developers; Advanced level of technical background to provide highly-credible leadership to the team
- Provide technical leadership for software development
- Deliver the project to the clients
- Troubleshoot the issues - custom web applications, mobile application development
- Establish the framework, leverage our product Turanto-Cloud Application Development Platform for each project
- Has a product development background and has experience in building enterprise grade products using C#.Net MVC
- Proven ability to handle multiple scrum teams and guide them to overcome technical challenges
- Good experience in WebAPI and Service Oriented Architecture
- Have practical experience in implementing CI and CD in recent projects and have a DevOps mindset
- Solid understanding of the design process and various tools and resources available in the market and of backend and frontend development
- Ability to accurately and objectively evaluate complex project risks and issues
- Strong knowledge and understanding of business needs with the ability to establish and maintain a high level of stakeholder trust and confidence
- Exceptional tracking and time management skills
- Ability to balance conflicting priorities and changing demands.
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
- Should have expertise on client co-ordination
- Mentor team members for successful delivery of projects
- Guide cross-functional teams in the execution of projects
- Deliver the project successfully with highest quality, agreed effort and on-time
Skills
- Agile development practices (Kanban, Scrum)
- Can do attitude
- Thirst for knowledge and relish the opportunity to solve problems either as a team or independently.
- A natural curiosity, always searching for improvements and learning new skills
- A deep passion for technology and a love of learning new concepts and technologies.
- Must be good in collaboration/team building/servant leadership.
- Key Performance Indicator: Project Delivery Metrics Effort, On-Time Delivery, First Time Right
- Strong technical knowledge in Web Development Frameworks, Mobile App Development Framework, emerging web and app development technologies
- Successfully delivered the software solutions to the client (must)
- Experience of leading a team of 15-20 developers
- Demonstrate leadership skills
- Passion for coding/programming and development
7+ years experience in software development with primary focus on Microsoft .Net stack(Asp.Net MVC, C#, Dotnet Core, SQLAzure, Microsoft Azure) & relevant experience in Web & Mobile App Development is must.
Industry: https://www.naukri.com/it-software-jobs">IT-Software / https://www.naukri.com/software-services-jobs">Software Services
Functional Area: https://www.naukri.com/it-software-qa-&;-testing-jobs">IT Software – Development and Maintenance
Role Category: Programming & Design
Employment Type: Permanent Job, Full Time
Java
2D Motion Graphic(Product launch, Demo & Explainer Videos)
Newsletters
Ad Banners
Website UI
Print Designs
Have software skills
Illustrator
Photoshop
AfterEffects
Audition
CorelDraw
Basics of HTML & CSS is plus
Follow CutshortSubodh Popalwar
Software Engineer, Memorres