
Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

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Skills Required:
- 4+ years' experience in application development in the following
- Mandatory: C# ASP.NET, MVC, REST API, T SQL, oops, Client facing skills
- Preferred: ASP.Net Core, JavaScript or Angular, Azure, VB.NET, WWF, Microservices
Job Description:
- Mandatory: Extensive hands-on experience in developing web applications using C# ASP.NET and MVC
- Mandatory: TSQL ability to develop and analyze existing complex flows within Stored Procedures
- Mandatory: Utilizing REST APIs for development of background processes with an emphasis on security (OIDC/OAUTH) and performance
- Mandatory: Extensive understanding of Object-Oriented Design and Programming.
- Mandatory: Ability to talk to international clients and also capable of explaining about the product features as well as support issues (client checks this ability by asking them to explain about their current projects)
- Preferred: Angular (not AngularJS) or / and JavaScript
- Preferred: Azure based DevOps and source check into Git and maintaining version control
- Preferred: Windows Workflow Foundation (workflow activities and business process automation) => tool utilizes VB.Net syntax
- Preferred: Azure function apps for serverless workloads
- Preferred: Experience implementing integrations (utilizing SOAP, SFTP, XML, etc.)
- Preferred: Experience with microservice architectures
Job Responsibilities:
● Understanding client's core product or service, the target audience & market, the problem
that the product or service intends to solve
● Campaign planning on a month to month basis that go with client’s business objectives
● Coming up with ideas that are forward-thinking and in-line with current media trends &
client’s personality & business objectives
● Demonstrate a clear understanding of campaign objectives and devise creative
communication strategies to achieve them
● Writing copies following brand guidelines
● Offer creative ideas and encourage others to share their ideas
● Edit and fact-check pieces of content generated by colleagues and offer feedback when
necessary
● Push clients towards fresh, exciting ideas
Requirement:
● Good communication skills, written and spoken.
● Ability to interact, communicate and present ideas.
● Professionalism regarding time and deadlines.


Technical Skills Required:
- Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, React/Angular )
- Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
- Excellent communication and teamwork skills
- Great attention to detail
- Organizational skills
- An analytical mind
- Key Technical Skills: Deep experience on Performance Engineering with understanding of Java/J2EE technologies.
- Experienced in defining and realizing end-to-end Technical Architecture for large scale real- time enterprise Ability to identify and define non-functional requirements and design systems to meet the same.
- Ability to review existing Architectures and identify Risks, Trade-offs, and share recommendations for addressing the identified
- Demonstrate strong understanding of cloud architecture considerations when scaling and tuning application deployments. Must have hands on experience working on any of the Cloud deployments on AWS or
- Good experience on leveraging APM tools to provide deep dive analysis on performance problems. Deep understanding of the dashboards which can be built for CIO level interactions. Must have relevant experience on APM tools like Dynatrace or AppDynamics.
- Experience in performance optimization of J2EE systems on any of different types of application servers - WebLogic, WebSphere, JBoss etc. Deep expertise in any one of the application servers is a
- Experience in creating and reviewing technical documents like Architecture blueprint, Design specifications, Deployment
- Experience on working on Performance Testing Projects. Fair understanding of Performance Testing tools - Apache JMeter /Gatling/ HP Load Runner for Load testing. Must be in a position to review Performance Testing programs and steer directions towards right Workload Model, appropriate Test and Monitoring Strategy, build performance models and derive at right Capacity Planning.
- Experience in Big Data Analytics like - Apache Kafka, Apache Storm, Apache Hadoop, Apache
- Good skills in RDBMS like: Oracle, MS-SQL, MySQL, Cassandra, and Mongo DB
- Exposure to Agile methodologies & Continuous Integration Tools
- Entrepreneur / Intrapreneur (someone who has built technology teams ground-up, built new solutions from scratch)
- Very sound understanding of technology and have a consultative
- Sound understanding of complex enterprise IT environment and issues faced by CIOs in the digital
- Excellent Pre-sales experience and have played a key role in winning business along with the sales
- Excellent communication, interpersonal, liaison and problem-solving skills with the ability to work in a multi-cultural environment
- Good negotiation skills
- Go getter and results oriented
- High energy level with ability to work well under pressure
- Good relationship building skills. Someone who enjoys CIOs trust and has an ability to develop relationships at all levels (technology teams) of the customer
He/she should have the research quality with the required skillset.
1. Cloud Backend Design along with data storage and backup solutions. 2. Backend APIs and System Design and Integration with IoT Devices, web and mobile applications.
3. Building reusable code and libraries for future use
4. Optimization of the application for maximum speed and scalability
5. Implementation of security and data protection
6. Design and implementation of data storage solutions
Required Skills:
1. Demonstrated history of designing and implementing Cloud-based Microservices Applications using AWS or GCP.
2. 5+ years of hands-on experience using core Java and SpringBoot framework.
3. Good Understanding of Serverless Architecture and Event-Driven Systems.
4. Understanding Product requirements and translating them into technical specifications and development using Agile methodology.
5. Understanding accessibility and security compliance on AWS/GCP and Spring Boot and Flask.
6. Good understanding of Data structures and Algorithms.
7. AWS Skills Required: AWS Lambda, DynamoDB, SNS, SQS, S3, IoT Core, Kinesis Streams, Elastic Beanstalk, EC2, IAM, Elastic Cache, API Gateway.
Good To have:
1. Knowledge of Kubernetes or other container orchestration tools.
2. Python and Flask.
3. Google Cloud Platform and Firebase
-
Experience in manual testing of Web Based, Windows and Client/Server Applications
-
Knowledge/Experience with tools like TFS, MTM, Jira etc.
-
Having strong working knowledge on software development, testing process, test design and testing methodologies.
-
Testing related certification is a plus (ISTQB, CSTE etc)
-
Experience working with relational database and medium level expertise with SQL
-
Good to have testing experience in agile project development.
-
Knowledge on Coded UI & Selenium based automation testing would be preferable.
-
Desirable: Experience of testing Plant IT systems, Level 2 systems in Steel domain Warehouse management system, Cargo IT solutions, IT solutions in Automotive plants, etc
- Analyze, design test philosophy and write test cases based on system requirements and design/interface specification.
- Strong knowledge of Test Design Techniques
- Responsible for Functional, Regression, System Testing, Performance Testing and User Acceptance Testing
- Ability to select best methods, techniques and test strategy depending upon project size and scope for testing
- Setup test environment, test data preparation and deployment of QA build on test environment
- Self starter working effectively individually as well as in a team with strong organization and communication skills
- Tracking updates and progress of testing schedules
- Preparation of FAT/SAT document for user acceptance testing
- Mentor junior testers and share expertise
- Actively initiate and occasionally lead, process improvement efforts whenever required.
FOX Solutions Pvt Ltd is an Indian MNC growing eminently from last 26 years and lead by a young team of professionals.
It has 28 offices in Singapore, Australia, Canada, Dubai, Oman and India. In India we have 23 offices including Mumbai, Pune, Delhi, Hyderabad, Bangalore, Chennai & Kolkata. Its corporate office is in Mumbai and head office is in Nashik - the wine capital of India blessed with best weather for almost 9 months of a year. It also has historical and mythological links.
FOX is a 26 years old established organisation that offers the security and stability of working in a process oriented professional organisation however IT business unit is modelled on a start-up, offers steep trajectory to your career.
About IT & IoT business unit (BU) -
The IT & IoT BU of FOX Solutions Pvt Ltd is going for massive expansion in Pune and Nashik for its ten high end engineering product verticals in IT and IOT space. These products are in airports, power & energy, steel, automotive, warehouses, airport cargo and various industry sectors. These IT & IoT products run on cloud as well as on premise. Few industry products also have AI (artificial intelligence) capabilities.
- Java 8, Spring Boot, Java Microservices
- REST API’s
- Angular 11, HTML5, CSS3, Bootstrap
- SQL DB
- Azure/AWS
- Kafka
We are looking for a data-driven & creative Performance Marketer with 3-5 years of experience for a high-growth healthcare start-up.
This role will be very hands-on in the beginning, but if you have what it takes, you will eventually take up hiring and capacity building.
Responsibilities:
* Take care of all the digital marketing efforts end to end.
* Run highly targeted & optimised paid campaigns on Facebook & Google.
* Maintain campaign calendar by collaborating with Strategy & Marketing teams
* Set up process to identify, track & analyse KPIs efficiently
* Ensure that the ads are not just reaching a large number of audience, but the right audience.
* Budgeting
* SEO optimisation
* Work with the content and design teams to make compelling ad creatives
* Help achieve digital sales targets and our growth target by making use of conventional and unconventional platforms.
* Hire and build marketing capacity as required
Requirements:
* 3-5 years of hands-on experience with all different types of Facebook ads & Google ads.
* Sound knowledge of Facebook Pixel & Google conversion tracking.
* Data-driven & organised, with good analytical skills
* Creative edge
* Attention to detail
* Self-motivated and eager to learn and grow with the team


