
Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

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mail updated resume with current salary-
email: jobs [at] glansolutions[dot]com
satish: 88 O2 74 97 43

The primary purpose of this internship is to provide freshers with knowledge in web development. We conduct weekly communication classes to enhance communication skills. Additionally, special orientation classes covering topics such as customer satisfaction and work ethics. You will be given training on interview preparation. Our training method simulates the corporate training approach, where students report to their mentors. By the end of this internship, you will have a strong foundation in web development.


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- Design, develop, implement and evolve our backend platform (whose APIs and functionality provided are used by other game services, apps, and admin back office)
- Develop highly efficient, robust, quality code for applications and services
- Maintain clean coding practices
- Enhancing and supporting existing functions, some of which are 24/7
- Supporting product owners as required
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- Knowledge of scalable web architectures is required
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- Knowledge of git workflow is essential
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Any specific knowledge / experience:
- Functional programming experience with immubtable datastructures is required
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Working Model Work from Office
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1. Minimum of 5+ years of experience leading application software development
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d. Azure DevOps for Continuous Integration and Continuous Delivery (CI/CD)
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We are looking to connect with an experienced, skilled and motivated product designer for the lead role at BitClass, Bengaluru.
BitClass operates in the domain of live education by enabling teachers in setting up, selling, managing and delivering their live classes, all in one place. Founded by two accomplished serial entrepreneurs - Gunjan & Utsav, funded by some of the best institutional investors BitClass is striving for building the best in class PaaS platform for live learning.
Take a glance about the industry and our journey to know us better.
Responsibilities
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Requirements
- 3+ years experience in app design both UX & UI
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- Understand platform design guidelines and follow them in designs
BitClass launches campus on the Internet for new-age skills, networking & more
Along with 100s of unique live courses, boasts of library, cafeteria and Amphitheatre to provide an exact offline campus experience.
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- 3+ years of in design development using Angular, HTML, CSS, Javascript, PHP.
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- Must have a notice period of less than 30 days.

- You hold an MS/Ph.D. degree in a STEM domain and 5+ years in a relevant position
- You share your ideas and continuously improve yourself and the team around you.
- Experienced in building and scaling data teams across multiple locations and domains.
- You have a good understanding of evolving an organization’s culture based on analytics and data insights
- Natural and comfortable leader, have excellent problem-solving, organizational, and analytical skills
- Passionate about data improving business and engineering practices like continuous delivery, traceability, and observability
- Strong communication skills, high integrity, and great attention to detail
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- Strong technical culture of continuous innovation and improvement
- Chance to become a shareholder of Gelato!
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solutions. Responsibilities include gathering user requirements, defining system functionality
and writing code in various languages, like JavaScript, Python, Scala, Java. Our ideal
candidates are familiar with the software development lifecycle (SDLC) from preliminary
system analysis to tests and deployment. Ultimately, the role of the Software Engineer is to
build high-quality, innovative and fully performing software that complies with coding
standards and technical design.
Responsibilities
• Execute full software development life cycle
• Develop flowcharts, layouts, and documentation to identify requirements and solutions
• Write well-designed, testable code
• Produce specifications and determine operational feasibility
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• Develop software verification plans and quality assurance procedures
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems
• Deploy programs and evaluate user feedback
• Comply with project plans and industry standards
• Ensure software is updated with latest features
Qualifications
• Proven work experience as a Software Engineer or Senior Software Engineer
• Prior work experience of 1-6 years is welcome
• Experience designing interactive applications
• Understanding of algorithms and data structures
• Ability to develop software in Node.js(JavaScript), React.js, Python, Scala, Java or other
programming languages
• Excellent knowledge of databases, SQL and non-SQL technologies is a plus
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is a plus
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• Experience with Data Science is a plus
• University/college degree in Computer Science, Engineering or relevant field

