
Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

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What you’ll be doing
We are much more than our job descriptions, but here is where you will begin:
● Work with stakeholders (product owners, project managers and scrum masters) to define and clarify requirements.
● Hands-on development with both front-end, middle-tier and back-end programming.
● Leverage the DevOps team to ensure products can be built, deployed and tested across all of the release cycles from dev to production.
● Further your strong grasp of modern security principles and apply them to applications.
What you’ll need
Like us, you’ll be deeply committed to delivering impactful outcomes for customers.
● Experience developing macOS, iOS applications using Swift
● Experience releasing successful iOS applications on Apple App Store and Google Play.
● Excellent knowledge of the iOS ecosystem, including third-party libraries.
● Hands-on experience with Swift in a professional environment.
● Excellent understanding of Swift, Android UI design patterns and Material UI guidelines.
● Experience integrating Mobile Apps with back end Web Services (REST)
● Knowledge of the functional and asynchronous concepts in Swift language and asynchronous computing concepts.
● Knowledge of alternative Mobile App frameworks, tools and technologies such as Jenkins Continuous Integration Server, Git, and Maven.
● Proficiency in Java, Objective-C desirable but not required.
The responsibilities would be as follows -
1. Pitch offerings to C-Suite People across industries
2. Manage day to day leads
3. Gather requirements, create feature list and prototypes
4. Create Presentation and Pitch Decks
5. Account Management for clients
Preference would be given to -
1. People with good communication skills (Verbal and Written) in English
2. IT related background in graduation/post-graduation
3. Previous experience in Sales


As part of the Mobile SDK Engineering team at Flyy, here are some things you can expect:
- Take ownership and be responsible for what you build - no micromanagement
- Work with customer success team to enable Flyy customers to adopt Insights-led engagement in different industry sectors like e-Commerce, FinTech, OTT, Social, entertainment, travel, telco, food-tech etc.
- Explore the latest in topics like Mobile development, SDK, iOS, Android, tvOS various mobile hybrid frameworks and share with the team and more importantly, have fun while you work on scaling Flyy.
Skills Required :
- Minimum 1 years experience in iOS Development
- Minimum 6 months or 1 year of experience in Native Mobile Development
- Minimum 6 months or 1 year of experience in React-Native/Flutter framework
- Should be thorough with different architectures used in Mobile Development
- In-depth knowledge and understanding of Android/iOS framework:
- Multithreading concepts
- Persistent data storage
- Rest APIs Implementation
- Should know the internals of the mobile build and distribution processes
- Ready to learn and develop in any cross-platform frameworks
- Should be able to capture bottlenecks and improve them without or little supervision
- Awareness of Secure Development process and practices
- Awareness on Information Security concepts and Best Practices
Good to Have:
- Knowledge of other cross-platform frameworks i.e., Cordova, Unity, etc
- Experience in working and shipping SDKs/plugins


JD of Java Full Stack Developer:-
Java 8 / java 11
o Strong on OOPS concepts / not theoretically, should be able to analyze the outcome of a code snippet and also should have an ability to write code during the interview
o Should be well versed with the key features of Java 8 / Java 11
o Some of the concepts to mentions would be
§ Upcasting / downcasting / exception handling
JUNIT5 – Mockito / PowerMock
JPA & Hibernate
o Should be well versed with Java persistence and key concepts, to mention a few as below
o First level cache
o Second level cache
o N+1 problem
Microservices
o Should be well versed with the design patterns, to mention few such as
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§ CQRS
o Should be able to explain a micro-service for CURD operations with spring boot
o Should be well versed with the HTTP codes
Splunk / Kibana
· Frontend tools:- Angular/React/Nodejs.


Responsible for the efforts and results of the financial department. Reporting to the Chief FO with regards to all financial and accounting activities overseeing financial department staff in day-to-day operations. Liaising with operations with respect to financial transactions performed by non-financial staff.
Financial control is concerned with ensuring that recorded data is accurate, on time, and within the rules set by the Company. The Financial Controller is also in charge of Policies and Procedures to ensure the right transactions are made by the appropriate employees and that appropriate authorizations are obtained according to policies agreed from time to time.
MiC benefits from the fact that it doesn’t have a large number of legacy systems; we suffer from the fact a lot of our systems are manual and spreadsheet-based however, we see this as an enormous opportunity to implement an ERP with high levels of automation.
Responsibilities
- Create monthly and annual reports to identify results, trends, and financial forecasts
- Manage cash flow by tracking transactions and regularly reviewing internal reports.
- Supervise and manage financial department staff including accountants, bookkeepers, and financial assistants
- Collaborate with HR to define roles and performance monitoring frameworks. Regularly review the performance of team members in line with performance monitoring frameworks.
- Assist HR in defining recruitment needs and assessment of candidates. Once these have been identified.
- Suggest updates and improvements for accounting systems including payroll and invoicing
- Overseeing and managing the company secretarial function ensuring the appropriate filings and reports are completed in each Country that MiC operates within.
- Implement, design, and maintain controls for managing financial transactions within the wider organization to ensure compliance with regulations and audit requirements.
- Be sure that all financial transactions are properly recorded, filed, and reported
- Establish and implement financial reporting systems to comply with government regulations and legislation in all of the territories and countries that MiC operates in.
- Collaborate with auditing services to ensure proper compliance with all regulations
- Develop budgets and financial plans for the Company based on data gathered from the constituent parts of MiC, external research for the markets within which MIC operates, and analysis of past trends.
- Review all financial plans and budgets regularly and identify variances with reported financial performance.
- Create systems to prevent errors in data collection and calculations
- Report to the CFO with timely and accurate financial information
- Assist the CFO in presenting reports to senior executives, investors, and Board Members
- Responsible for the timely and accurate financial close process ensuring that all required reconciliations and analysis are concluded comprehensively during the close process.
You'll also get a chance to be part of:
🌍 Global team expansion: Building up a world-class team of talented and passionate people.
Requirements
- Bachelor’s Degree or Masters Degree in Accounting, Business, Economics or related field
- Several years of experience in business or finance environment; management experience; leadership skills; interpersonal skills; outstanding mathematical skills; honesty; integrity; reliability; solid written and verbal communication skills; high attention to detail; organization skills; critical thinking and problem-solving skills; research skills; analytical skills; computer skills; understanding of data privacy standards.
- Certified public accountant or equivalent qualification
- Self-starter, ability to identify issues, hold self and others accountable to achieve goals and resolve problems;
- Internationalis view with good command of written and spoken English;
- Strong technical ability – in-depth knowledge of relevant financial reporting standards;
- Good communicator – ability to analyze trends and communicate these to CFO and wider management team in a concise and meaningful manner
- Organized – with an ability to manage multiple tasks and competing priorities
- Commercially minded – able to understand the wider business context working collaboratively across departments to add value through financial analysis and insight.
Bonus points:
- Experience with Insurance-related industry
- Having implemented a multinational ERP system including design, implementation, and deployment.
Benefits
- 24 days holiday + 3 National holidays.
- Share Option Scheme
- Excellent compensation plan, well above the market average
- You will be working for a Company that has talented colleagues and has a passionately focused culture
- Extensive possibility for growth and professional development


About NetElixir:
NetElixir is a global digital marketing firm headquartered in Princeton, NJ. With a common goal of helping our customers and challenging ourselves to think differently, we face challenges and tackle them together as a team. We are a close-knit group of imaginative and friendly industry experts who bring our unique passions and personalities together to find creative solutions that drive results.
With offices in the US and India, NetElixir works persistently gathering, evaluating, computing, and formulating raw data and turning it into actionable insights for our customers. We work consistently to develop new technology that will improve and facilitate digital marketing efforts across the globe.
Role: React JS
Experience: 2 -5 Years
Company Website: http://www.netelixir.com/">www.netelixir.com
Job Description:
To be part of Netelixir's Engineering Development Team in Digital Marketing, Consumer Insights, Analytics and Ecommerce Domains which caters to about 100 Ecommerce clients in USA & European Geographies
- Should have implemented at least 2-3 projects using React Interface (ReactJS, React Native).
- Experience with standard libraries for routing, state managers like Redux, knowledge of ES6 and Lodash.
- Familiarity with one of the design systems such as Material UI.
- Strong hands on exposure to convert visual designs to React based web interfaces
- Integration of the React with backend services.
- Exposure to building and integration of web interface with the backend service APIs implemented on Restful, SOAP etc.
- Proficiency in one or more of Java, Tomcat, MySql, MongoDB, Python, Angular, Bootstrap, JQuery, JS Frameworks, JSP, HTML5 CSS Frameworks will be added advantage.
Graphic Designer Requirements:
Bachelor’s degree in graphic design or related field.
Experience as a graphic designer or in related field.
Demonstrable graphic design skills with a strong portfolio.
Proficiency with required desktop publishing tools, including Photoshop, InDesign and Illustrator.
A strong eye for visual composition.
Effective time management skills and the ability to meet deadlines.
Able to give and receive constructive criticism.
Understanding of marketing, production, website design, corporate identity, product packaging, advertisements, and multimedia design.
Experience with computer-aided design.
Strong internet and computer
Roles And Responsibilities:
Planning concepts by studying relevant information and materials.
Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
Preparing finished art by operating necessary equipment and software.
Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
Contributing to team efforts by accomplishing tasks as needed.
Communicating with clients about layout and design.
Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop.
Reviewing final layouts and suggesting improvements when necessary.


