
Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

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Role Summary:
We are looking for an execution-focused, resourceful, and steadfast Project Manager to manage site hygiene, drive Below-The-Line (BTL) activities, liaise with vendors, and ensure flawless execution of all site-related initiatives. The ideal candidate will have strong industry contacts, vendor networks in Pune, and an eye for innovation in site execution and marketing activities.
Key Responsibilities:
Site Hygiene and Maintenance: Ensure high standards of site upkeep, visual merchandising, and overall appearance always.
BTL Activities: Plan, organize, and drive on-ground marketing activities including events, exhibitions, site branding, roadshows, and customer engagement programs.
Vendor Management: Build and maintain a strong network of reliable vendors and suppliers in Pune for design, fabrication, event setups, branding, and other site requirements.
Execution Excellence: Coordinate with internal teams, designers, and vendors to implement innovation structures and new marketing ideas at the site.
Resourcefulness: Source cost-effective, high-quality solutions quickly and efficiently; negotiate rates and contracts with vendors.
Innovation: Constantly scout for new ideas, design trends, structures, and creative installations that can enhance site attractiveness and customer experience.
Budget Adherence: Manage costs effectively and ensure all activities are completed within the allocated budgets.
Reporting: Maintain documentation, reports on vendor performances, BTL effectiveness, and site condition audits.
Compliance: Ensure all site-related activities are in line with company policies, safety standards, and statutory regulations.
Required Skills and Qualifications:
Bachelor& degree (preferably in Business Administration, Marketing, or related field).
3-6 years of relevant experience in real estate, events, marketing, or project execution roles.
Strong vendor network in Pune across design, branding, events, and infrastructure.
Hands-on approach, with a keen eye for quality and detail.
Excellent negotiation, communication, and organizational skills.
Ability to handle pressure, multiple projects simultaneously, and work within tight timelines.
Self-motivated, dependable, and able to work independently.
Familiarity with site branding and event installation best practices is a plus.
Preferred Attributes:
Previous experience in real estate project sites or customer experience centers.
Knowledge of local Pune market dynamics and vendor ecosystems.
Creative thinking with a passion for innovation and customer engagement.
We are looking for a detail-oriented individual to join our team as a travel desk analyst. The responsibilities of the travel desk analyst include optimizing our travel operations, making travel arrangements over the phone or the internet, providing guidance on travel arrangements, and preparing budget reports.
To be a successful travel analyst desk, you should have a strong working knowledge of travel management processes and excellent attention to detail. Ultimately, a top-notch travel desk analyst is skilled at maintaining positive relationships with airlines and hotels and at providing a smooth travel experience.
Responsibilities:
· Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
· Negotiating preferred rates with vendors of direct travel.
· Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.
· Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
· Assisting with any travel-related issues that may arise.
· Researching travel deals and evaluating prices and services.
· Arranging travel accommodations for business visitors.
· Creating, optimizing, and monitoring corporate travel policies.
· Preparing travel budget reports.
· Analysing and preparing reports on travel spend.
Requirements:
· A bachelor's degree in tourism, travel or hospitality is required for corporate travel managers.
· A minimum of 2 years’ experience in the travel industry.
· Certification in travel or hospitality may be advantageous.
· Knowledge of travel management processes.
· The ability to build and maintain positive relationships with vendors of direct travel
· Excellent attention to detail and organizational skills.
· Good communication, customer service, and interpersonal skills.
· A basic understanding of Geography.
· Strong computer skills.



Job Description
We are looking for a qualified Front-end developer to join our IT team. You will be responsible for building the ‘client-side’ of our web applications. You should be able to translate our company and customer needs into functional and appealing interactive applications.
If you’re interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.
Ultimately, you should be able to create a functional and attractive digital environment for our company, ensuring great user experience.
Key Responsibilities
- Use markup languages like HTML to create user-friendly web pages
- Maintain and improve website
- Optimize applications for maximum speed
- Design mobile-based features
- Collaborate with back-end developers and web designers to improve usability
- Get feedback from, and build solutions for, users and customers
- Write functional requirement documents and guides
- Create quality mockups and prototypes
- Help back-end developers with coding and troubleshooting
- Ensure high quality graphic standards and brand consistency
- Stay up-to-date on emerging technologies
- Create fast and functional and intuitive interfaces
- Follow coding standards, build appropriate unit tests, integrate tests and deployment scripts
- Translate designs and style guides provided by the UI/UX team into functional user interfaces, ensure cross-browser compatibility and performance
- Suggest improvements to user interface, software architecture or use of new technologies Deliver reliable solutions that handle massive data and high traffic.
Skills Required
- Hands on experience with markup languages
- Experience with JavaScript, CSS and jQuery
- Familiarity with browser testing and debugging
- In-depth understanding of the entire web development process (design, development and deployment)
- Understanding of layout aesthetics
- Knowledge of SEO principles
- Familiarity with software like Adobe Suite, Photoshop and content management systems
- An ability to perform well in a fast-paced environment
- Excellent analytical and multitasking skills
- BSc degree in Computer Science or relevant field
- Tech/ M.Tech in CS or other related fields such as EE or MCA from IIT/NIT/BITS but not compulsory.
- Good experience in JavaScript/ReactJS/Nodejs/HTML/jQuery/Css/SASS
- Experience in AngularJs/ Webpack/ Gulp will be a plus point but not mandatory Strong Javascript fundamentals along with experience with libraries.
- Well versed in software engineering principles, frameworks, and technologies
- Takes responsibility for successful delivery of the solutions Communicates continually with the project teams Explains progress on the development effort
- Self-directed team player who thrives in a continually changing environment A hands on and a passionate coder with minimalistic design sense
- Prior start up experience is preferred
SEAMEDU- ACADEMIC ADVISOR
Company Name, Profile, Work Culture: Seamless Education and Services Pvt. Ltd (SEAS)
Seamedu - School of Pro Expressionism a full fledge media school producing world class talent in Media & Entertainment (M & E) fields of Film Making, Animation, Game Design & Development, Visual Effects, Sound Engineering, Photography, and Broadcast Journalism. Seamedu is an institution that nurtures the creativity of the students. Seamedu has been awarded by the Government of Maharashtra in IT & IT related Fields-Multi - media/ Entertainment/ Game. Seamedu also has campuses in Bangalore, Mumbai & Chandigarh. To know more about us, please visit – http://www.seamedu.com/">www.seamedu.com.
Job Description:
Business Development
- Handling fresh enquiries via phone call, email, walk-ins and assisting with their educational goals.
- Provide academic advising and guidance to prospective lead, students from the point of enquiry to enrolment.
- Adhere to defined outreach timelines accurately and consistently; responding to student outreach within a 24-48 hour window.
- Follow up calls/emails to the prospective students
- Updating CRM effectively and adhering to admission process.
- Achieve Admission goals for programs
- Submit daily activity report to immediate superior
- Provide presales input in terms of collecting target audience database, managing mailers/e-mailers campaign etc.
- Analysis of earlier marketing data to support fresh marketing plans
Student Relations
- Attendance Management
- Student Relations & Grievance Handling
- External Visits & Events Coordination
Specific Skill Set :
- Professional experience in achieving admissions for academic program.
- Familiarity with higher education and online learning environments.
- Target oriented and focused
- Good communicator (both oral and written) in English and coordination skills
- Well versed with all tools of MS office
- Self-motivated, initiator and results-oriented
- Should demonstrate positive attitude, high motivation and interpersonal skills
Minimum/Maximum/ Work Experience Required: 1 to 5 years
Location(s) of Job: Pune
Minimum Education Requirements: Graduate in any stream with relevant experience
No of rounds of Interviews: 3
Work Timings : 9:30 am to 6:30 pm
Languages : English, Hindi
Any other skill set:
- Enjoys working with people of all ages, from youth to parents and college staff
- Efficiently organized, with the ability to maintain detailed records
- Time management and follow-up skills
Reporting and Business Intelligence
Minimum of 8 to 10 years of experience in Report building and Business Intelligence with
Profound knowledge on Oracle BI Publisher and BI Analytics with Oracle Fusion HCM domain especially in Core HR, Payroll and Absences modules
Primary skill:
- Experience generating BI publisher reports, dashboards and drill-down reports
- BI Publisher (RTF design/ eText/ Scheduling/ Parameter Handling/Bursting/backup and migration of reports to different pods)
- Design Oracle BI Publisher Data Models, Data sets and Templates/sub-templates
- Strong PL/SQL and Advanced PL/SQL experience
- Solid understanding of performance tuning best practices and experience improving end-to-end processing times
- Knowledge on the data models related to Fusion HCM (Core HR, Absence and Payroll modules)
Nice to have skills:
- Experience generating BI publisher reports, dashboards and drill-down reports
- Strong OBI Administrator activity
- Create mobile applications with Oracle Business Intelligence Mobile App Designer
- Use BI Mobile to access BI Content
- Create and modify Interactive Dashboards
- Knowledge of additional reporting tools viz. HCM Extract / OTBI / Analysis Dashboard would be an added advantage
Behavioural and Process Skills
- Experience working in Agile teams
- Self-motivated and self-directed abilities to prioritize and execute tasks in a high-pressure environment with "time-critical" deadlines
- Proven analytical, evaluative, and problem-solving abilities
- Possesses a team and customer service provision orientation

· Arranges project requirements in programming sequence by analyzing requirements; preparing a work flow chart and diagram using knowledge of computer capabilities, subject matter, programming language, and logic. · Consults with BA/SA to identify current operating procedures and clarify program objectives. · Reads manuals, periodicals, and technical reports to learn ways to develop programs that meet user requirements. · Designs computer terminal screen displays to accomplish goals of user request. · Converts project specifications, using flowcharts and diagrams, into sequence of detailed instructions and logical steps for coding into language processable by computer, applying knowledge of computer programming techniques and computer languages. · Unit Testing and debugging. · Maintains programming guidelines by writing and updating policies and procedures. · Protects operations by keeping information confidential. · Contributes to team effort by accomplishing related results as needed. · Develops and maintains applications and databases by evaluating client needs; analyzing requirements; developing software systems. |
* No IT profiles
* BSC IT, BCA, B.TECH, B.E and No regular MBA is needeed
* Graduation certificate, mark sheets, offer and experience letter, 3 months pay slips of previous company are compulsory
* most probably US shifts with two way cab provided
* Required knowledge: SLA, KPI,VLOOKUP,HLOOKUP,EXCEL
* Must have some perior experience in any corporate companies



