Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.
Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
What we are looking for?
- You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
- You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You write well. You know exactly what word or punctuation to use based on the context.
- As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.
Why should you join us?
- You want to be an enabler for business success with an appetite for steep learning.
- You enjoy mentoring and coaching teams, take pride in teams success.
- You enjoy solving problems and thrive for excellence
What will you do?
- You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
- You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
- Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
- Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
- We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)
Similar jobs
- A hands-on full-stack engineer to join the core team with experience in building products from scratch into large-scale platforms and solving business problems leveraging new and innovative technology
- Leverage the DevOps team to ensure the product can be built, deployed, and tested across all of the release cycles from dev to production
- Strong grasp of modern security principles and how to apply them to applications
- Work with stakeholders (product owners, project managers, and scrum masters) to define and clarify requirements.
- Hands-on development with both front-end, middle-tier, and back-end programming
- Adhere to agile development methodologies
- Experience in Node.js, Javascript and Javascript libraries, NOSQL databases, Python etc
About the Role
- You’ll be the first point of contact for the leads that we get on our website. You should have excellent communication skills to gain the lead's trust and move them down in the funnel.
- You should be able to promote and place the company's services by mapping with the clients' objectives
- Managing both our existing sales pipeline and developing new business opportunities
- Take a lead role in the development of proposals and presentations to provide the right details to the prospects about us
- Manage proposal response process, timely follow-ups, keep a close track on the prospect conversion funnel
- Negotiating and closing business deals
- Exploring new avenues to drive business
- Build long-term relationships with new and existing clients
Requirements
- Excellent oral and written communication skills
- 1+ years of experience in business development / Client Servicing or recent certification in Project Management
- You should have a strong aptitude in order to understand all our services.
- Education qualification: any graduate with people skills
About the Company
Ungrammary is a prominent name in the user experience design (UI/UX) field. We are well known for designing scalable ecosystems of digital products. Headquartered in Mumbai, we have worked with over 70+ brands Globally. Our Clientele includes the likes of Fossil Group, VMware, Kotak Mahindra Bank, Bhabha Atomic research centre, Nerolac Paints, Milton, AU Small finance bank and many more.
QA Engineer:
Number of Positions: 01
Education Required: DME, BE Mechanical
Experience: 5 Years & Above
Salary: negotiate at the time of the interview
Notice Period: Immediate joiner can be preferred
Background required for Manufacturing of Head Exchangers, pressure vessels & Heavy fabrication Industries.
Job Description:
1. Prepare QAP: Prepare stages of inspection based on material, end use of the product, Inspect ability, past experience
2. Inspection of raw material at the supplier end.
3. Product identification & traceability: Ensure that all equipment, and facilities for tests specified in QAPs can be conducted either on an approved laboratory or approved subcontractor
4. Conduct stage Inspection as per QAP and record results.
5. Prepare the final inspection report
6. Identify the need for calibration for the instrument and enter details in the calibration register.
Responsibilities:
- Respond promptly and professionally to client inquiries via phone, email, or live chat.
- Handle a high volume of incoming emails and prioritize them based on urgency and importance.
- Provide accurate and timely information to clients, resolving their issues and addressing their concerns effectively.
- Demonstrate leadership qualities by assisting junior team members, providing guidance, and fostering a positive work environment.
- Manage backend processes related to customer support, ensuring smooth operations and timely resolution of issues.
- Collaborate with other departments, such as Sales and Product Development, to address client needs and improve overall customer satisfaction.
- Proactively identify opportunities for process improvement and implement solutions to enhance the efficiency of the support team.
- Maintain a high level of activity and engagement, ensuring that all client inquiries are handled promptly and efficiently.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Excellent communication skills, both verbal and written, with a strong command of the English language.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- Strong leadership qualities, with the ability to motivate and inspire team members.
- Proficiency in backend processes related to customer support, including ticketing systems and CRM software.
- Demonstrated ability to work independently and as part of a team, with a proactive and solutions-oriented mindset.
- Flexibility to work shifts, including evenings and weekends, as needed.
- Experience in [specific industry or software], preferred but not required.
Data Scientist-
We are looking for an experienced Data Scientists to join our engineering team and
help us enhance our mobile application with data. In this role, we're looking for
people who are passionate about developing ML/AI in various domains that solves
enterprise problems. We are keen on hiring someone who loves working in fast paced start-up environment and looking to solve some challenging engineering
problems.
As one of the earliest members in engineering, you will have the flexibility to design
the models and architecture from ground up. As any early-stage start-up, we expect
you to be comfortable wearing various hats, and be proactive contributor in building
something truly remarkable.
Responsibilities
Researches, develops and maintains machine learning and statistical models for
business requirements
Work across the spectrum of statistical modelling including supervised,
unsupervised, & deep learning techniques to apply the right level of solution to
the right problem Coordinate with different functional teams to monitor outcomes and refine/
improve the machine learning models Implements models to uncover patterns and predictions creating business value and innovation
Identify unexplored data opportunities for the business to unlock and maximize
the potential of digital data within the organization
Develop NLP concepts and algorithms to classify and summarize structured/unstructured text data
Qualifications
3+ years of experience solving complex business problems using machine
learning.
Fluency in programming languages such as Python, NLP and Bert, is a must
Strong analytical and critical thinking skills
Experience in building production quality models using state-of-the-art technologies
Familiarity with databases like MySQL, Oracle, SQL Server, NoSQL, etc. is
desirable Ability to collaborate on projects and work independently when required.
Previous experience in Fintech/payments domain is a bonus
You should have Bachelor’s or Master’s degree in Computer Science, Statistics
or Mathematics or another quantitative field from a top tier Institute
Scrum Master
Job Sector: IT, Software
Job Type: Permanent
Location: Chennai
Experience: 5 -6 Years
Salary: 10 - 12 LPA
Education: B.E/BTech
Notice Period: Immediate
Key Skills: Web apps developer, scrum master, Agile, waterfall, Azure, AWS
Contact at triple eight two zero nine four two double seven
Job Description:
Knowledge & Experience
- 5+ years of Scrum Master experience.
- Experience working with an offshore/onshore team model
- Thorough understanding of agile software development methodologies, values, and procedures.
- Thorough understanding of the software development lifecycle.
- Understanding of organization’s development platform and languages.
- Ability to understand technical issues.
Skills Required
- Generate business via portals like Upwork, Guru, PPH and Freelancer.
- Upwork response handling to mature business opportunities and Interact with clients
- Must have technical knowledge of Mobile and Web Development technologies, if you don’t have technical know how, please don’t apply.
- Explore and develop new business opportunities and understand clients' requirements and acquisition.
Qualifications
- In depth knowledge of online marketplaces i.e. Upwork, PPH, Guru etc.
- Bringing new projects through bidding, Client communication, Proposal writing,
- Excellent communication & interpersonal skills, Flair for business development.
- Sound knowledge of IT technologies
Introduction
We are looking to empanel a Public Relations (PR) Specialist to lead and execute public relations strategy and campaigns for our clients. We work with exciting brands and organizations that we have fallen hopelessly in love with. To these partnerships, we bring truckloads of passion and oodles of weirdness. To top it all off, we ensure everything we do is meaningful.
We are looking for teammates who are:
- As 'weird' as possible - someone who is itching to change the status quo, to take risks, to build a story that everyone talks about, and to make everyone sit up and take notice
- Always keeping an eye out for never compromising on 'meaningfulness' - every campaign, every strategy, every creative idea should never be superficial beyond a degree and should work towards genuinely and meaningfully connecting with audiences
“Weird + Meaningful” is our core belief, and we are craving to find people who really get it. You can know more about this in this https://www.youtube.com/watch?v=OcIGKxsDVpY">Ted talk by our founder
Responsibilities
- Responding to requests for information release or press conference from the media or designating a spokesperson or source of information
- Establishing and maintaining relationships with media - print and digital, mainstream and new-age
- Identify and build a relevant network in the media on a rolling basis (from newspapers to podcasts to Instagram news handles etc.)
- Coordinating and reviewing press releases, authored articles, guest articles, interviews, industry stories, and other media communications to promote clients
- Strategizing and advising on potential pitches and stories to maintain favorable public and stakeholder views of the organization's agenda and accomplishments
Coaching client representatives in effective communication with the public and employees
- Studying the organization's objectives, promotional policies, and needs to build public relations strategies that influence public opinion and promote products, ideas, and services
- Identify trends and interests and provide advice on communication strategies
Knowledge & Skills
- Proven relevant work experience of at least 2-3 years
- Bachelor’s degree in journalism, PR, marketing, or related field.
- Experience handling a press conference.
- Excellent written and verbal communication skills.
- Ability to pitch to the media.
- Knowledge of consumer marketing.
- An ability to work on big strategic plans as well as day-to-day tasks.
- Ability to think both creatively and strategically.
- Ability to run PR campaigns that deliver measurable results and meet objectives.
- Curious, deadline-oriented, with excellent follow-up and reporting skills.
- Creativity in securing coverage and buzz with traditional and new-age outlets.
- Project and budget management skills.
- Responds well under pressure with a strict time limit.
- Quick and enthusiastic learner.
● Experience Level: Min 2+ years
● Experience working with Nodejs/any JS framework, operating blockchain nodes especially in
Ethereum.
● Knowledgeable about smart contract security and best practices (design patterns).
● Build back-end web services that interact with the Ethereum blockchain.
● Research, design, implement and maintain all decentralized finance systems.
● Good Communication Skills.
As a DB2 Administrator, candidate would involve in L2 activities, troubleshooting database & key responsible for Migration, Upgrading activities including DB2 replication suite and services.
Responsibilities -· Product lifecycle Management of DB2 LUW Product including replication suite· Perform Health check activities, monitoring, backup, space management, Maintenance i.e. Reorg / Run stat utilities· Follow-up CIRATS i.e. Compliance, Issue, Risk and APAR (Authorized Program Analysis Report) Tracking System· User management and BAU activities· Setup and maintenance of Data replication services· Disaster recovery and business continuity planning· Backup and recovery methods including point in time recovery· DB2 node directory / catalog configuration· Database performance tuning and troubleshooting· 24*7 on call support for DB2 portfolio and applications· Provide best in class solutions for all business needs· Explore and help organization to implement best technical practises / recommendations to reduce technical debt and cost· Managing and maintaining physical databases including database storage management, procedures and tools for access, database security, monitoring and tuning the database· Analysing system storage capacity and recommending improvements to ensure efficiency· Assisting in the design and implementation of the physical framework of the databaseRequired Skillset -
- 6+ years of relevant experience in DB2 LUW Administration
- Good experience with
- Performance tuning and troubleshooting
- High availability solutions HACMP, TSA, MSCS Cluster
- Monitoring, backup, recovery, IBM Data Server Manager, TSM , Commvault
- Data replication, Q-replication & CDC
- Implementing DB2 key features
- Desirable experience with Db2 Pure scale
- Experience with tools i.e. ITM, Nagios, Service Now
- Experience with automation and scripting such as CRON, PowerShell, Shell Scripting
- Experience with configuring and usage of Clustering, db2diag and notification logs, snapshot and event monitor
- Experience with use of problem and change management tools
Other desired traits -
- Technical agility
- Good Team player, Self-starter
- Willing to take accountability and drive projects/tasks to completion
- Good written, verbal communication and interpersonal skills
- Ability to relate technical issues to non-technical personnel