Associate - Customer Happiness

Job Summary:

We are seeking a skilled DevOps Engineer to join our dynamic team. The ideal candidate will be responsible for managing, maintaining, and troubleshooting Rancher clusters, with a strong emphasis on Kubernetes operations. This role requires expertise in automation through shell scripting and proficiency in configuration management tools like Puppet and Ansible. Candidates should be highly self-motivated, capable of working on a rotating schedule, and committed to owning tasks through to delivery.

Key Responsibilities:

• Set up, operate, and maintain Rancher and Kubernetes (K8s) clusters, including on bare-metal environments.
• Perform upgrades and manage the lifecycle of Rancher clusters.
• Troubleshoot and resolve Rancher cluster issues efficiently.
• Write, maintain, and optimize shell scripts to automate Kubernetes-related tasks.
• Work collaboratively with the team to implement best practices for system automation and orchestration.
• Utilize configuration management tools like Puppet and Ansible (preferred but not mandatory).
• Participate in a rotating schedule, with the ability to work until 1 AM as required.
• Take ownership of tasks, ensuring timely delivery with high-quality standards.

Key Requirements:

• Strong expertise in Rancher and Kubernetes operations and maintenance.
• Experience in setting up and managing Kubernetes clusters on bare-metal systems is highly desirable.
• Proficiency in shell scripting for task automation.
• Familiarity with configuration management tools like Puppet and Ansible (good to have).
• Strong troubleshooting skills for Kubernetes and Rancher environments.
• Ability to work effectively in a rotating schedule and flexible hours.
• Strong ownership mindset and accountability for deliverables.

• Full-stack developer good at react.js and node.js. 
• Should be good at algorithms 
• Working experience in AWS is a plus

About Freespace* (a.k.a. Workplace Fabric)  

Workplace Fabric develops solutions that makes workplaces intelligent. Our solutions help increase productivity of office workers while helping to lower the cost of real estate. Our Flagship 

product Freespace is installed in over 40 cities around the world and serves over 30,000 people every day. Starting with the first deployment in March 2016 we have rapidly grown with our solution being rolled out globally while continuing to stay cash positive. With successes at several blue-chip clients Workplace Fabric has carved a unique leadership position in workplace management and employee engagement SaaS solutions. 

*To find out more, follow us on social media – LinkedIn & Facebook @ workplace-fabric 

What is on our offer?  

• An absolutely action packed, fun, and demanding workplace lets our employees to thrive in a team-based environment with passion, fun, pride and teamwork as our core values. 
• We can offer you career opportunities to challenge, develop and exceed your aspirations with training and development throughout your career. 
• Life is never dull at Freespace as there is always something to learn, constantly pushing you to develop your skills and take on the next exciting challenge. 

 Profile Brief:  

You will be an experienced Backend Engineer with an interest in data and analytics, developing our fast growing Analytics Team. Working closely as an active team member, having ownership & accountability to develop analytics stories, in delivering timely projects through Scrum. Working with product owners and team leads to clarifying requirements, challenge assumptions in order to ensure successful executions and push the client analytics to its best.  

Key Skills and Experience  

Required Skills: JavaScript (ES6+), SQL, Nodejs, AWS (Lambda, Athena, S3) 

Good to have: TypeScript, IoT, AWS Certifications 

Experience: 4-6 years  

• Data processing and manipulation expert 
• Able to easily comprehend and write complex & efficient SQL queries  

• Ability to understand, design and fully document end-to-end scalable IoT systems 
• Expert in in building Well-Architected solutions using AWS Services (eg Lambda, Athena, S3 etc) 
• Master in JavaScript with excellent understanding of asynchronous patterns  
• Comfortable with of ES6+, TypeScript & emerging web technologies  
• Experience of building secure, metered REST APIs and connectors for BI tools like Tableau and PowerBI 

• Hands-on programmer 

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Key Behaviours  

• Be passionate about understanding the business problem and using data to tell the stories in delivering solutions which drive client decisions. 

• Lead by example by demonstrating best practice and mentoring of team members 
• Clear thinker with a systematic problem-solving approach, breaking the problem down into simple achievable and realistically estimated steps 
• Seeing a project through from conception into production and support ensuring quality throughout. 
• Ensure high standards by instilling  data quality checks, code reviews and documentation in work and team practices. 
• Able to challenge solutions and processes in creating the best products and environment to work. 

• Unafraid to own mistakes  
• Customer focussed 

Notice period : immediate to 30 Days

• Server Monitoring
• Deployments
• Collecting information about the reported issues
• Ensuring whether all the information has been logged in the ticketing system or not
• Must be able to follow and execute instructions specified in user guides, emails to run, monitor and trouble shoot
• Must be able and willing to document activities, procedures
• Must have trouble shooting skills and have knowledge on Antivirus, Firewall, Gateway
• Should be ready to work for extended shifts, if
• Good customer management skills bundled with good communication skills
• Databases: concepts and ability to use DB tools such as psql,
• Good Understanding of Oracle, weblogic, Linux/ Unix Terminology and able to execute commands
• Internet Technologies : Tomcat/ apache concepts, basic html, etc
• Able to use MS- Excel, Power Point

• Negotiating rates with vendors
• Cancelling orders if required
• Coordinating with vendors to meet in store delivery date
• Maintaining in and out sheet and ensuring that all codes, color references, fabric composition/ descriptions are correct
• Managing vendors and sourcing new vendors if required
• Giving approvals on fabric and trims received
• Making sure that we receive PP samples before bulk
• Getting test reports from labs
• Informing the team of any delays, reporting any under/over deliveries we are facing from the vendors and give suggestions/solutions accordingly
• Debiting vendors for delays in deliveries
• Travelling to vendor units to check production
• Controlling inventory levels by conducting physical counts
• Working with Finance to ensure all invoices are accurate and that the relevant paperwork is processed to allow prompt payments
• Managing internal and external fabric queries/availability/quality issues/shortages
• Managing and updating stock levels on a daily basis ensuring all transfers, deliveries and returns are recorded accurately
• Sending out weekly fabric stock updates to relevant people / departments
• Critical path management

Desired Candidate Profile

• 4+ years’ experience working in a role involving raw material/fabric buying within the same industry
• Good knowledge of block printing, dying, special finishes and extras processes such as washing, mercerisation etc
• Basic understanding of textiles/fabrics and their different traits
• Experience of working with Indian Fabric mills
• Good network of fabric/trim vendors
• Good negotiating skills
• Excellent administration and time management skills
• Strong communication skills and an ability to build strong relationships with colleagues, suppliers and manufacturers
• Excellent Excel skills - ability to create spreadsheets and use basic formulas such as V look up
• Attention to detail, efficiency and ability to work calmly under pressure
• Hardworking Attitude
• Excellent organisational skills

We are looking for individuals with a love for frontend, and building products with a great user experience. The ideal candidate is someone who has a collaborative process and is comfortable with ambiguity. You will be the earliest members of the product engineering team, and will have an opportunity to define the culture. If you enjoy the zero-to-one process, this is for you.

What you’ll do

• Be part of a team building a web and mobile web app from grounds up
• Drive frontend development for our product.
• Work fast, carefully evaluate the technical tradeoffs of every decision
• Collaborate with design and product on user experience and interface
• Build responsive & re-usable UI components using ReactJS
• Maintain code and write unit tests to ensure the product is of the highest quality

Knowledge, Skills & Abilities

• Strong proficiency in developing with Javascript/ReactJS/AngualrJS
• Strong command of HTML5 and CSS
• Comfortable collaborating with designers and translating designs into high-quality code
• Familiarity with REST APIs
• Familiarity with Git for version control
• Strong communication skills - verbal and written

Minimum Qualifications

A degree in computer science, software engineering, information technology or related fields or relevant experience to demonstrate your abilities and aptitude

2+ years of experience in developing consumer or SaaS web apps or websites

Good to Have

Experience in building real-time frontend and backend data sync applications

Demonstrated an interest for UX and UI

Experience with: AWS, Shopify

Xoxoday is looking for a highly skilled/ Experienced Candidates in Frontend Programming & who is comfortable in dealing with Backend tools.

• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly-responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following ReactJS workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• 6 to 9 years of strong design and development experience in building massively large-scale distributed internet systems and products.
• Previous experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Strong experience using a client side MVC framework such as NodeJS, ReactJS, Redux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Experience in responsive design, cross browser compatibility and website performance.
• Knowledge of frontend CSS frameworks like Bootstrap, Material UI and preprocessors like SASS and LESS.
• Experience with handling Services, RESTful, APIs (NodeJS preferably).

You will be working with top-quality engineers who have built one of the best employee engagement SaaS platforms. You will be reporting to Engineering Head and working closely with the Architect and other leads.

A wholesome opportunity in a fast-paced environment will enable you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, Mumbai, SF, Dubai, Singapore, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Xoxoday works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.‍

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.