Product Support Network Specialist

TL;DR Version:

Who: A sales enthusiast with a go-getter approach, good communication skills, and a high interest in guiding and counselling candidates.

What: Provide guidance and a pleasant user experience to all the prospective applicants who apply for various programs at Kraftshala.

Why: If you are excited about driving growth for a start-up by converting your leads into customers and generating revenue/leads for the business, this is the role for you.

About us: Kraftshala is on a mission to help a million students launch their careers in marketing, sales, and more. We’ve already helped thousands of students launch their marketing careers in companies like Performics, Sokrati, GroupM, Nykaa, Tata Cliq, Coursera and are looking to add hundreds of thousands more in the coming decade.

Kraftshala is backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants

Role Description:

• Convert student inquiries and leads into successful admissions by providing personalized guidance and support throughout the application process.
• Counsel prospective students, apprising them of program features, pedagogy, curriculum, and any other relevant information.
• Clarify questions and concerns pertaining to course offerings, program selection, and career planning to assist students in making informed decisions.
• Collaborate with the marketing team, providing feedback to help drive traffic, generate leads, and optimize marketing strategies for maximum impact.
• Actively track and follow up on potential leads to ensure prompt communication and maximize conversion rates.
• Maintain accurate reports/data to track admissions data, and performance metrics, and provide regular updates to the Admissions Head.
• Stay up-to-date with admissions policies, procedures, and industry trends to provide accurate information.
• Representing the organization professionally and building rapport.

Must-Have Skills:

• 1-3 years of experience in consultative sales. (We are not too fussed about the number of years. Experience is simply a proxy for capability, which is what we really care for)
• Strong interpersonal skills with the ability to connect and engage with the candidates and other stakeholders.
• High levels of emotional intelligence, in particular empathy and listening ability
• Ability to impact and convince with speaking and writing skills
• Results focus: The drive to meet targets, follow up proactively, change course when needed, and persevere in the face of obstacles.
• Ability to multitask while managing operations effectively with good attention to detail.
• Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
• Strong communication skills in both English and Hindi, with the ability to deliver information effectively and persuasively
• Functional knowledge of Microsoft Office tools, including Word, Excel and PowerPoint

Good-To-Haves:

Experience in consultative selling.

What is the recruitment process:

As a small team, it’s imperative that we get to know each other before taking the leap. We want to ensure you succeed in your role within our team. Each conversation with us will last about 40-60 minutes.

• Setting Expectations: This will be a call to understand your profile briefly and share the details of the further selection process.
• Technical Exercise: This is a specific assessment designed to evaluate your fit for this role 
• Technical Interviews 1 & 2: This will be a conversation with one of our current Admissions team members wherein you can expect to be evaluated on your sales skills and other competencies needed for the job (mentioned above).
• Culture Fit Conversation: A conversation with the Founder to see if there is a fit with the Kraftshala Kode.
• Extending an offer: If all goes well, we will extend an offer mentioning the relevant details.

Location:

Delhi

About Us:

We are Kraftshala. We are an online skilling institution committed to playing the long game of building a transformative educational experience for the masses. We call this ‘Scaling with Soul’.

Scaling with Soul, to us, means we always prioritise student outcomes– specifically our Placement Rate (percentage of students placed)- over other metrics, such as number of enrolments or company valuation in the coming year.

This is, of course, easier said than done. There are painful choices to be made at every stage, from admissions to training to placements, that wouldn’t have been needed were we willing to give up on either of high quality or scale.

But in the long run, we believe that our obsession over these student outcomes will earn Kraftshala the trust of Indian students, their families, recruiters and the broader ecosystem.

That’s why we make each of our Placement Reports public, capturing how many students are placed in each batch, in what companies, at what salaries etc.

We don’t need to. None of our competitors do (though we’d be happy to be proven wrong and have more educators join us!). Simply put, we have tasted the benefits of an education model grounded in high quality paired with the transparency of student outcomes and now cannot imagine doing it any other way.

We are not the largest in terms of enrollments. Nowhere close, actually. Not yet.

However, we are proud to be one of the largest, if not the largest already, in terms of actual, verifiable placements.

And in terms of Placement Rate, the metric that matters most to us, we are the absolute best in edtech. In the last 4 years, we have placed more than 2000+ students with a Placement Rate of 94% (and improving).

This is our long game- to Scale with Soul. We invite you to join us for the play. 

Funding:

Kraftshala is backed by a number of eminent investors, including:

• Phanindra Sama and Sudhakar Pasupunuri, co-founders at Redbus and early investors in unicorns like Unacademy
• Amit Kumar Agarwal, Saurabh Garg and Akhil Gupta, co-founders at Nobroker.com (the world’s largest NoBrokerage Property Site and India’s first realty startup unicorn)
• Sujayathi Ali, Co-founder at ShopUp and Voonik
• Doreswamy Nandkishore (Former Fortune 100 CEO, Head of Asia, Oceania, Africa for Nestlé S.A. and Professor, ISB)
• Pallav Jain and Sarfaraz Khimani (co-CEOs of Performics, India's largest SEO/ performance marketing agencies)

What do we value (the Kraftshala Kode):

Kraftshala is on a mission to become the largest career launchpad in the world.

Team Kraftshala is for the ambitious, the forever-learners, and most of all, for those who live to add value to others. In a world where education companies often lose sight of their core, we aim to Scale with Soul, to offer greater value to each stakeholder (including our team) everyday we get bigger.

Joining Kraftshala now means becoming part of a story still in its early chapters- one you’ll help shape with your ideas, actions, and leadership. Here are things we care for: 

• We seek a value-adding mindset in prospective team mates. Folks who demonstrate a capacity to understand their users' needs and are willing to go the extra mile to deliver on that, fit right in.  
• We value problem solving skills. We look at problems objectively, work backwards from the user, solve for root causes and optimise for their long-term good instead of our short-term gain. We don’t let processes or hierarchies get in the way of adding value.
• We believe speed matters enormously in business. We value people who move with urgency, have a bias for action and are willing to take calculated risks in the face of uncertainty.
• We look for people with high learning agility, those truth seekers who pursue the best data, ideas, and solutions with rigour and open mindedness, and are constantly working to become better today than yesterday.
• We admire people with ambition & courage to take on large goals. We are seeking to build a team of self-starters who demonstrate high ownership.
• We aim for consistency and reliability and expect the same from others. Predictability just makes everyone’s life a lot smoother.
• We believe people who demonstrate candour with care are the most effective: real, open and direct in communication, while still being highly empathetic.
• We have learnt that Scaling with Soul requires frugality. Resource constraints help sharpen focus and breed inventiveness.
• We are practical optimists. Our team strongly believes in a better future and takes joy and pride in the fact that we are playing our part to make that future a reality.

Job Summary:

We are looking for a Business Development Intern to support our business growth efforts. The intern will assist in market research, lead generation, and campaign execution. This is an excellent opportunity to gain hands-on experience in business development and contribute to the company's success.

Responsibilities:

- Conduct market research and analyze industry trends

- Identify potential leads and opportunities for business growth

- Assist in creating and executing business development campaigns

- Build relationships with key stakeholders and partners

- Develop and maintain databases and sales materials

- Collaborate with cross-functional teams (e.g., marketing, sales, product)

- Perform data entry and maintain CRM records

- Provide support for trade shows, events, and conferences

Requirements:

- Currently pursuing a degree in Business, Marketing, or related field

- Strong communication, research, and analytical skills

- Ability to work independently and as part of a team

- Proficiency in Microsoft Office (Excel, Word, PowerPoint)

- Familiarity with CRM software (e.g., Salesforce)

- Strong attention to detail and organizational skills

Nice to Have:

- Experience with market research tools (e.g., Google Trends, Ahrefs)

- Knowledge of sales and marketing principles

- Familiarity with social media platforms

What We Offer:

- Opportunity to work with a dynamic team

- Hands-on experience in business development

- Professional development and mentorship

- Flexible working hours

- Other benefits, e.g., stipend based upon performance

Key Responsibilities:

• Rewrite existing APIs in NodeJS.
• Remodel the APIs into Micro services-based architecture.
• Implement a caching layer wherever possible.
• Optimize the API for high performance and scalability.
• Write unit tests for API Testing.
• Automate the code testing and deployment process.

Skills Required:

1. At least 3 years of experience developing Backends using NodeJS — should be well versed with its asynchronous nature & event loop, and know its quirks and workarounds.
2. Excellent hands-on experience using MySQL or any other SQL Database.
3. Good knowledge of MongoDB or any other NoSQL Database.
4. Good knowledge of Redis, its data types, and their use cases.
5. Experience with graph-based databases like GraphQL and Neo4j.
6. Experience developing and deploying REST APIs.
7. Good knowledge of Unit Testing and available Test Frameworks.
8. Good understanding of advanced JS libraries and frameworks.
9. Experience with Web sockets, Service Workers, and Web Push Notifications.
10. Familiar with NodeJS profiling tools.
11. Proficient understanding of code versioning tools such as Git.
12. Good knowledge of creating and maintaining DevOps infrastructure on cloud platforms.
13. Should be a fast learner and a go-getter — without any fear of trying out new things Preferences.
14. Experience building a large scale social or location-based app.

CASEY GALAXY INDIA PVT LTD- A Premier organization of Eastern india is Involed in various segments of consumer interest.

RESPONSIBILITY:-

Approching potential leads and close them within a stipulated time frame.

Create exclusive distributirs and business associates for the company towards business growth.

Look after the enyire business growth of the exclusive distributors and business associates.

Keep abreast with stock reports, inventory, product order, re- order etc...

Perform other sales , marketing and promotion related activities.

Finding and developing new markets and improving sales

About us: 

At Priori Capital , we are building The financial SaaS for the Businesses operating with digital assets by empowering the teams to operate in an  effective, efficient and error-free manner by bringing all things finance on one platform. We aim to solve digital asset management for institutions offering cryptographic security, user management setup and secure access to the blockchain ecosystem.

We’re looking for someone passionate about driving innovation and solving exciting problems.

What are you joining: 

We are currently in a fast-paced growth environment where the only constant is evolution!

Our team includes individuals with experience in internationally known blockchain and fintech companies like Polygon (Matic), udaanCapital, Iris, Infosys, Cognizant etc.

We are an early stage start-up with funding from founders of Polygon and a part of the Kira community.

• Competitive analysis, extensive user research and process map building to architect the product offering
• Identifying design problems and setting a track of solving them with product development cycles
• Designing UX flows, creating wireframes, polished UIs, and prototypes enabling our teams to swiftly iterate and test ideas
• Align stakeholders on design ideas, concepts and product solutions
• Developing and maintaining documentation regarding user research, customer journeys and touch points, and style guidelines of the product

• Experience of 3+ years in designing Enterprise solutions or B2B products or complex B2C fintech products or productivity tools
• You have prior experience as a UI/UX designer and a strong portfolio of related projects.
• You are proficient in using Figma or similar tools
• You have experience in building products based on user research
• You have excellent communication skills and can clearly articulate your ideas, designs, and suggestions.
• You are a strong team player who can collaborate effectively with different stakeholders.

• Competitive Salary
• Work from anywhere
• Flexible work hours
• Self-managed leave policy
• Focus on Work-life Balance
• Learning Budget to hone a skill or learn new ones
• Be a part of fast growing environment

• Support the promotion of Crediwatch’s products and new features to prospective and existing clients
• Establish right contact within companies and develop long term relationships based on building trust and credibility
• Support the process of proactively identifying and qualifying leads and new prospects
• Coordinate the process to set-up product demos with prospective clients
• Communicate company products and services effectively
• Coordinate the preparation of timely reports and analytics to regularly evaluate and review the plans and strategy.

If you are an analytical problem solver with strong Web Development knowledge and a passion for teamwork and innovation, we have the perfect job for you!

We are looking for a Technical Lead to join our award-winning, talented team, building global software products for automation of drones for various commercial applications.

A thorough understanding of all of the components of FlytBase platform and infrastructure is required. You will need to take ownership of your projects, which involves detailing requirements after discussion with the Product Owner, building user interfaces, developing and maintaining web apps with a focus on user experience. 

We offer an excellent team environment, flexible working hours, and various opportunities to advance your career. We are looking for a long-term relationship and committed individuals to join our team. This position is based out of our development centre in Pune, India.

Skills/Experience

• 3-6 yr experience as a MEAN Stack developer
• Strong expertise with Angular2+, NodeJS, ExpressJS, HTML5, CSS, JSON, jQuery, Bootstrap, Socket.io, Git, CI/CD integration and writing cross-browser compatible code.
• Knowledge of unit testing (Jasmine/Mocha), integration testing frameworks
• Understanding of fundamental design principles behind a secured, scalable, production ready application development and deployment

Roles/Responsibilities

• Work as part of an agile team developing applications, design sprints and lead the team ensuring deliveries are met.
• Ensure best practices in Web application development
• Bring in passion, dedication, and lead-from-the-front quality to build global products
• Participate in the complete software development lifecycle and write code that is maintainable, clear, and concise.
• Bring in technical and architectural leadership, and mentor team members enabling them to achieve their goals.
• Ability to balance strategic and tactical solutions.
• Manage application deployment practices in AWS, considering security, scalability and reliability
• Manage/evolve automated testing setup for backend and frontend for faster bug reporting and fixing
• Contribute to team and organizational improvements in process and infrastructure
• Effectively use tools and ingenuity to identify and fix defects before they become a problem

Good to Have

• Knowledge of other python-based server-side frameworks such as Flask or Django.

We are always on the lookout for like-minded individuals sharing our passion for autonomous drones.

• Responsible for design and architecture of functional prototypes and production ready systems
• Uses open source frameworks as appropriate Django Preferred
• Develops Python and JavaScript code as necessary
• Python development to support middleware for REST API
• Communicate technical concepts with trade offs, risks, and benefits
• Evaluate and resolve product related issues

• Demonstrable experience writing clean, thoughtfully crafted Python or PHP that scales
• Strong understanding of JavaScript, HTML, and CSS3
• Good understanding of REST API's and experience in building them.
• Experience on asynchronous request handling, partial page updates, and AJAX
• Proficient understanding of cross browser compatibility issues and ways to work around such issues
• Proficient understanding of code versioning tools, such as Git / Mercurial / SVN
• Good understanding of browser rendering behaviour and performance