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Product Support Network Specialist
Product Support Network Specialist
Jeavio 's logo

Product Support Network Specialist

Parin Pagi's profile picture
Posted by Parin Pagi
4 - 10 yrs
₹8L - ₹20L / yr
Remote, Vadodara, Pune
Skills
Network
Simple Network Management Protocol (SNMP)
IPv6
SDN
Product support

Job Description

  • We are looking for the Product Support Engineer with strong expertise in Networking.
  • Experience working in Enterprise SD-WAN/Wi-Fi environments, docker and Kubernetes will be a good to have skill.
  • Candidate should have exposer in working with global clients.
  • Our platform is a network and infrastructure management platform. It delivers the modern collection, visualization, and integration capabilities required to transform raw network performance data into actionable, real-time insights.
  • Should work as a member of the Support Team who would be responsible for working collaboratively and individually to solve customer issues in a fast-paced, ever-changing, and complex environment.

 

You will be expected to:

  • Provide accurate and efficient support to our customers with software and operating systems by researching and identifying applicable solutions.
  •  Provide timely and clear communication to customers.
  • Reproduce issues in local test environments.
  • Confirm and report defects to the development team once the applicable analysis has been completed with the customer.
  • Develop and write technical documentation for product solutions knowledge base.
  • Provide product feedback from customers to product management, development and account team.
  • Act as an SME for the team on any networking/SDWAN/SDN/WIFI related issues, whenever in need.
  • Look at network performance issues such as availability, latency, utilization and throughput that gets reported by the customer and explain or prove them the reasons.
  • Troubleshooting network problems and ultimately enhancing performance for users via performance tuning.
  • Analyze for root cause analysis of problems which includes for enhancements.
  • Train / Coach the team members on several networking concepts based on what is used in our product.
  • Support new and existing client software installations over the phone as well as via web-conferencing (desktop sharing) within established SLA's and SLO's.
  • Responsible for addressing customer issues and seeking a resolution and overall customer satisfaction.
  • Applying OS, DB, hardware, and product updates to customers.

 

Requirements:-

Key technical expertise areas expected for this role:

  • Detailed understanding OSI layers and its protocols like IP, TCP, UDP.
  • Routing and switching protocol expertise like OSPF BGP STP VLAN.
  • Knowledge on Advanced automation in Networking like SDN.
  • Knowledge on SDWAN and Enterprise Wifi technologies.
  • Knowledge on IPv6.
  • Detailed knowledge on SNMP.
  • Excellent communication skills and strong desire to work with customers (namely network engineers, network managers and server administrators).
  • Exhibit good logical and analytical problem-solving skills.
  • Ability to adapt quickly to changing, growth-oriented environment.
  • Able to communicate technical information clearly and precisely to customers of varying technical knowledge levels.
  • Exhibit initiative with new technical challenges as well as new technologies.

 

Good to have skills:

  • Proficient with Linux OS (file and process management)
  • BASH Shell Scripting
  • SQL queries (mainly select and joint syntax)
  • Ansible, docker Kubernetes kafka
  • Understanding of PKI (Public key infrastructure)

 

Education and Experience:

  • Bachelors or Master’s in computers or related field.
  • Minimum 3+ years of product support experience with international clients
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Shubham Vishwakarma

Full Stack Developer - Averlon
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About Jeavio

Founded :
2015
Type :
Services
Size :
100-1000
Stage :
Profitable

About

We build modern and engaging cloud based applications designed to be simple, secure, and scalable. We are a passionate team of professionals with deep industry experience in building lasting companies, innovative products, and serving customers around the world.
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Connect with the team

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Meghana Baxi
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Parin Pagi
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Gopa Goswami
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Payal Purohit

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