Product Support Network Specialist

Job Title: AI Engineer

Location: Bengaluru 

Experience: 3 Years 

Working Days: 5 Days

About the Role

We’re reimagining how enterprises interact with documents and workflows—starting with BFSI and healthcare. Our AI-first platforms are transforming credit decisioning, document intelligence, and underwriting at scale. The focus is on Intelligent Document Processing (IDP), GenAI-powered analysis, and human-in-the-loop (HITL) automation to accelerate outcomes across lending, insurance, and compliance workflows.

As an AI Engineer, you’ll be part of a high-caliber engineering team building next-gen AI systems that:

• Power robust APIs and platforms used by underwriters, credit analysts, and financial institutions.
• Build and integrate GenAI agents.
• Enable “human-in-the-loop” workflows for high-assurance decisions in real-world conditions.

Key Responsibilities

• Build and optimize ML/DL models for document understanding, classification, and summarization.
• Apply LLMs and RAG techniques for validation, search, and question-answering tasks.
• Design and maintain data pipelines for structured and unstructured inputs (PDFs, OCR text, JSON, etc.).
• Package and deploy models as REST APIs or microservices in production environments.
• Collaborate with engineering teams to integrate models into existing products and workflows.
• Continuously monitor and retrain models to ensure reliability and performance.
• Stay updated on emerging AI frameworks, architectures, and open-source tools; propose improvements to internal systems.

Required Skills & Experience

• 2–5 years of hands-on experience in AI/ML model development, fine-tuning, and building ML solutions.
• Strong Python proficiency with libraries such as NumPy, Pandas, scikit-learn, PyTorch, or TensorFlow.
• Solid understanding of transformers, embeddings, and NLP pipelines.
• Experience working with LLMs (OpenAI, Claude, Gemini, etc.) and frameworks like LangChain.
• Exposure to OCR, document parsing, and unstructured text analytics.
• Familiarity with model serving, APIs, and microservice architectures (FastAPI, Flask).
• Working knowledge of Docker, cloud environments (AWS/GCP/Azure), and CI/CD pipelines.
• Strong grasp of data preprocessing, evaluation metrics, and model validation workflows.
• Excellent problem-solving ability, structured thinking, and clean, production-ready coding practices.

📢 DATA SOURCING & ANALYSIS EXPERT (L3 Support) – Mumbai 📢

Are you ready to supercharge your Data Engineering career in the financial domain?

We’re seeking a seasoned professional (5–7 years experience) to join our Mumbai team and lead in data sourcing, modelling, and analysis. If you’re passionate about solving complex challenges in Relational & Big Data ecosystems, this role is for you.

What You’ll Be Doing

• Translate business needs into robust data models, program specs, and solutions
• Perform advanced SQL optimization, query tuning, and L3-level issue resolution
• Work across the entire data stack: ETL, Python / Spark, Autosys, and related systems
• Debug, monitor, and improve data pipelines in production
• Collaborate with business, analytics, and engineering teams to deliver dependable data services

What You Should Bring

• 5+ years in financial / fintech / capital markets environment
• Proven expertise in relational databases and big data technologies
• Strong command over SQL tuning, query optimization, indexing, partitioning
• Hands-on experience with ETL pipelines, Spark / PySpark, Python scripting, job scheduling (e.g. Autosys)
• Ability to troubleshoot issues at the L3 level, root cause analysis, performance tuning
• Good communication skills — you’ll coordinate with business users, analytics, and tech teams

Company: IDFC

About the company:  IDFC Limited was set up in 1997 to finance infrastructure projects in India. With time, the company diversified into asset management, institutional broking and investment banking. In 2014, the Reserve Bank of India granted in-principal approval to IDFC Limited to set up a new bank in the private sector

Job Description - The role entails the responsibility of providing production support to bank's software applications. It includes administering and resolving day to day production applications issues, providing updates and perform root cause analysis

Position:  Production Support

Location: Mumbai

Minimum Qualification:  Bachelor of Technology (B.Tech) / Bachelor of Science (B.Sc) / Master of Science (M.Sc) /Master of Technology (M.Tech) / Bachelor of Computer Applications (BCA) / Master of Computer Applications (MCA)

Experience:  2 to 5 years of experience in production support and 1 year of relevant experience in CMS/BXP application

CTC:  12 LPA

Employment Type:  Full Time

Key Responsibilities:

• Hands on Experience Banking Production Support. Good to have knowledge of Intellect Payment, Collection, BXP, Integrator, Liquidity etc.
• System understanding and hands on experience on Application Support
• Perform all tests on production applications
• Design production support procedures, policies and documentation.
• Prepare recovery procedures for all applications and provide upgrade to same.
• Identify and resolve technical issues.
• Establish the root causes of production errors and escalate serious concerns
• Coordinate with IT groups and external vendors and ensure effective production application services to ensure reliability
• Manage code migration across environments to ensure continued and synchronized functionality
• Gather information independently, carry out necessary research and provide an in-depth analysis to resolve production issues
• Supervise all alerts related to production application and system procedures and provide services proactively 
• Prepare and coordinate communications to senior management. 
• Deliver regular and customized training to teams within the business. 
• Develop test scripts for new/changed production application capabilities. 
• Capture and share best- practice knowledge amongst the team
• Stay abreast with global market trends and competitor strategies in key markets
• Leverage in-house synergies through collaboration with internal stakeholders
• Checking the BMC tool to check the tickets and update the status of the tickets accordingly
• Maintaining the SLA, do the critical analysis of application. 

Skills and qualification:

• Technical Skill Set: Java, Spring boot, API/Microservice
• Basic Understanding of React, Angular, any UI framework , SQL
•  knowledge of database , Log tracing application like Grafana, Jaeger, Kibana, etc ,
• Deployment pipeline like Jenkins, GoCD, GitLab, etc ,
• Good to have Docker, Kubernetes, Git  
• Fair Knowledge on Oracle Database, SQL, PL/SQL, Java, Web Server, App Server, Linux, Windows Server  

About the opportunity:

We are looking for someone who has Proven and demonstrable experience as a creative visual designer working on user experience problems and UI design for interactive digital experiences and experience working alongside an agile environment focusing on an iterative approach and working with Product Owners and Developers.

Roles and responsibilities:

• Create and show solutions – Including prototypes, mockups, and other visual designs and user flows using tools such as Figma, Principle, Framer, Whiteboard
• Communicate clearly – Present your work to the Product Team, Developers, and Stakeholders explaining your rationale and vision
• Follow and validate standards – Prepare and maintain UI style guides, visual strategies, page layouts, processes, icons, and color palettes using component library files
• Analyze and Improve – Work with and improve the user experience offered by providing wireframes and storyboards for UX improvements
• Produce pixel-perfect design specifications for user interface elements and user experience processes that are validated through research and testing
• Utilize data from end-user feedback, Google Analytics, business requirements, technical considerations, and context experts to deliver a user experience that surpasses expectations
• Work closely with software engineers to ensure your designs are implemented and functionally complete to a high standard of polish and assist with usability testing
• Working with an interdisciplinary team of developers and collaborating with the marketing team to create novel designs and solutions
• Interpreting insights from end-user feedback and designing with the business in mind while still being innovative and delightful

Desired skills and experience:

• Good to have some experience with building a video-based web application experience in tools such as Figma
• Understanding of HTML/CSS
• Attention to detail and understanding of what makes a good interactive experience for the end-user
• Experience creating low/mid/high fidelity interactive prototypes
• Proven communication skills with the ability to clearly articulate a problem space with verbal, written, and presentation skills to a variety of audiences and stakeholders.
• Experience in user testing, usability testing, and working with user acceptance criteria and excellent proofreading skills.
• Open to collaboration and ability to incorporate constructive feedback.
• Experience in web and email design is good to have. 
• SaaS expertise.
• A/B testing tools usage is an asset.

• Proven software development experience in PHP

• Understanding of open source projects like Laravel, Drupal, Mysqletc

• Demonstrable knowledge of web technologies including HTML, CSS, Javascript, AJAX etc

• Good knowledge of relational databases, version control tools and of developing web services

• Experience in common third-party APIs (Google, Facebook, Ebay etc)

Looking for the candidates who have a experience of sales, telesales and excel. Also client handling.

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

●       3+ years’ experience developing Big Data & Analytic solutions

●       Experience building data lake solutions leveraging Google Data Products (e.g. Dataproc, AI Building Blocks, Looker, Cloud Data Fusion, Dataprep, etc.), Hive, Spark

●       Experience with relational SQL/No SQL

●       Experience with Spark (Scala/Python/Java) and Kafka

●       Work experience with using Databricks (Data Engineering and Delta Lake components)

●       Experience with source control tools such as GitHub and related dev process

●       Experience with workflow scheduling tools such as Airflow

●       In-depth knowledge of any scalable cloud vendor(GCP preferred)

●       Has a passion for data solutions

●       Strong understanding of data structures and algorithms

●       Strong understanding of solution and technical design

●       Has a strong problem solving and analytical mindset

●       Experience working with Agile Teams.

●       Able to influence and communicate effectively, both verbally and written, with team members and business stakeholders

●       Able to quickly pick up new programming languages, technologies, and frameworks

●       Bachelor’s Degree in computer science

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

• Understand the overall requirements of the product/platform and specifically for the assigned feature/module.
• Design and Develop Software as per the product architecture and requirements.
• Code and unit testing of the feature/modules including appropriate design reviews and code inspections.
• Ensure adherence to the software development processes.
• Investigates software/system problems to isolate the root cause and provides innovative solutions.
• Collaborates with cross-functional teams (locally & globally) to ensure product releases meet quality, performance, scalability, reliability, and schedule goals.

• Bachelor’s or Master’s degree in Computer Science, Software Engineering or Information Technology.
• 5-8+ years of experience in software development using J2EE technologies
• Experience with Core Java, JEE5 (JSP/JMS/Web Services/Servlets), Spring, Hibernate, REST, JBOSS/Tomcat Servers
• 1+ years of experience using Azure IOT technologies
• Work experience in Azure IoT Suite: IoT HUB, Azure TSI, DPS, Service Bus, Azure Functions, Azure KeyVault, MCI/AKS, Azure AD
• Knowledge in Azure Data Lake, Azure SQL
• Strong understanding of object-oriented programming
• Knowledge in ReactJS, JQuery is a plus
• Good knowledge in SQL -preferable
• Must have worked in agile/scrum environment
• Good understanding of software development processes, preferably for a regulated medical devices environment (ISO13485/FDA)
• Ability to work with cross-functional and remote teams.
• Flexibility to work on different areas of the product/platform
• Good written and verbal English communication
• Ability to travel as needed (minimal)