Job Description
- We are looking for the Product Support Engineer with strong expertise in Networking.
- Experience working in Enterprise SD-WAN/Wi-Fi environments, docker and Kubernetes will be a good to have skill.
- Candidate should have exposer in working with global clients.
- Our platform is a network and infrastructure management platform. It delivers the modern collection, visualization, and integration capabilities required to transform raw network performance data into actionable, real-time insights.
- Should work as a member of the Support Team who would be responsible for working collaboratively and individually to solve customer issues in a fast-paced, ever-changing, and complex environment.
You will be expected to:
- Provide accurate and efficient support to our customers with software and operating systems by researching and identifying applicable solutions.
- Provide timely and clear communication to customers.
- Reproduce issues in local test environments.
- Confirm and report defects to the development team once the applicable analysis has been completed with the customer.
- Develop and write technical documentation for product solutions knowledge base.
- Provide product feedback from customers to product management, development and account team.
- Act as an SME for the team on any networking/SDWAN/SDN/WIFI related issues, whenever in need.
- Look at network performance issues such as availability, latency, utilization and throughput that gets reported by the customer and explain or prove them the reasons.
- Troubleshooting network problems and ultimately enhancing performance for users via performance tuning.
- Analyze for root cause analysis of problems which includes for enhancements.
- Train / Coach the team members on several networking concepts based on what is used in our product.
- Support new and existing client software installations over the phone as well as via web-conferencing (desktop sharing) within established SLA's and SLO's.
- Responsible for addressing customer issues and seeking a resolution and overall customer satisfaction.
- Applying OS, DB, hardware, and product updates to customers.
Requirements:-
Key technical expertise areas expected for this role:
- Detailed understanding OSI layers and its protocols like IP, TCP, UDP.
- Routing and switching protocol expertise like OSPF BGP STP VLAN.
- Knowledge on Advanced automation in Networking like SDN.
- Knowledge on SDWAN and Enterprise Wifi technologies.
- Knowledge on IPv6.
- Detailed knowledge on SNMP.
- Excellent communication skills and strong desire to work with customers (namely network engineers, network managers and server administrators).
- Exhibit good logical and analytical problem-solving skills.
- Ability to adapt quickly to changing, growth-oriented environment.
- Able to communicate technical information clearly and precisely to customers of varying technical knowledge levels.
- Exhibit initiative with new technical challenges as well as new technologies.
Good to have skills:
- Proficient with Linux OS (file and process management)
- BASH Shell Scripting
- SQL queries (mainly select and joint syntax)
- Ansible, docker Kubernetes kafka
- Understanding of PKI (Public key infrastructure)
Education and Experience:
- Bachelors or Master’s in computers or related field.
- Minimum 3+ years of product support experience with international clients

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Strong Solutions Engineer profile
Mandatory (Experience): Must have 1+ years of experience in technical solution design, implementation, or consulting in a client-facing role with atleast 6 months+ in B2B SAAS companies
Mandatory (Workflow Automation): Must have hands-on experience designing workflow automation or BPM solutions with the ability to map client problems to automation opportunities end-to-end
Mandatory (API & Integration): Must have working knowledge of REST APIs, webhooks, and integration patterns
Mandatory (JavaScript): Must have working proficiency in JavaScript - applied in solution development, customisation, or prototyping contexts
Mandatory (Client-Facing Role): Must have direct experience in technical discovery, demos, onboarding, and client implementation - pure support, helpdesk, or monitoring-only backgrounds will not be considered.
Mandatory (Communication): Must have strong verbal and written communication skills to explain technical concepts clearly to non-technical stakeholders
Mandatory (Company): B2B SAAS companies
Location: Bangalore (Work from Office)
Employment Type: Full-Time
Joining: Immediate Joiners Preferred
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Location: Ahmedabad | Work From Office
About the Role:
We are looking for a skilled Mechanical Design Engineer to work on US-based building projects, focusing on HVAC, Plumbing, and Fire Protection systems.
Key Responsibilities:
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Screening → Technical Task (In-person mandatory) → HR → BGV
Work Details:
Mon–Fri | Flexible timings | Work From Office
Benefits:
Competitive salary, healthcare, PTO, Work From Home (WFH) flexibility, growth opportunities, and global project exposure.
Quoted Infotech
Who We Are:
Quoted Infotech is a registered company based in Rajkot (Gujarat) started with a vision “to be regarded as a trusted technology partner for global startups. And SMEs”.
What We Do:
We at Quoted Infotech are a team of highly qualified and skilled professionals working together to "Turn ideas into reality". We have catered our services to many Tech startups and SMEs to build and scale their platform. A few of the technologies we currently work with (but are not limited to) are Node.js, React, Next.js, Laravel, PostgreSQL, MySQL, Redis, Docker, Kubernetes, And Git. We leverage cloud services (AWS, GCP, Firebase, Digital Ocean) to a great extent. Besides, we have hands-on experience with infrastructure development as well.
Our Culture
We are a startup-minded team having a problem-solving attitude. We are looking for like-minded teammates. If you believe that you are the one who likes to solve challenges and can add value to our culture, then join us.
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- Minimum of a Bachelor’s Degree in Business, Marketing and/or Computer/IT
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Additional:
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Why Work with Us:
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Get an opportunity to contribute to an exciting, forward-thinking and fast-moving Start-Up.
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Shape-Up your career by working with young and supportive teams and peers!
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Innovation and Creativity is all what matters!
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Friendly Policies, good competitive salaries, team outings and what not!
Job Description:
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If you’re also familiar with Agile methodologies, we’d like to meet you :)
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Building and scaling web products that directly impact our customers or partners.
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Brownie Points For:
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Age: Max. 35years.
Working Days:- 6 days a week
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Monthly CTC:- Salary will commensurate with experience.
Educational Qualification:- The candidate should have bachelor’s degree in
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Basic knowledge of different analytical tools such as R Programming, Python etc.
Hands on experience in Moodle Development (desirable).
Good knowledge in customizing Moodle functionalities and developing custom themes
for Moodle (desirable).
An analytical mind-set who enjoy helping participants solving problems and turning data
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Understand the tools and technologies specific to e-learning and blended learning
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Provide academic as well as technical assistance to the faculty members teaching the
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Working closely with the Instructors and assisting them in programming, coding, testing
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Preparing the lab study material in coordination with the Instructors and assisting
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Qualifications Required:
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