.Net Production Support Engineer

Autosys Engineer with EEM.

 Mandatory Technology: Autosys R12 & above, EEM (Embedded Entitlements Manager), Linux, MSSQL Server, GitLab, Ansible

Roles & Responsibilities:

• Design, build, and integrate new Autosys instances within existing enterprise ecosystems.
• Develop, test, and deploy RPM and MSI packages for Autosys components
• Create and maintain Ansible playbooks for automated installation, configuration management, and patch deployment
• Manage agent deployment, configuration updates, and compliance enforcement across global infrastructure
• Provide Tier 3 and Tier 4 support for Autosys environments serving global operations
• Independently engineer, develop, and maintain proprietary codebases and automation frameworks
• Design and implement frameworks for internal tools development and web portals
• Develop automation solutions, self-service portals, and operational tooling
• Produce comprehensive technical documentation including runbooks, architecture diagrams, and knowledge transfer materials
• Troubleshoot complex issues across Autosys platforms and custom-developed solutions

Key Skills:

• Primary interest and expertise in IT infrastructure domain

Autosys & EEM

• Deep architectural understanding of Autosys components including Application Server, Event Server, and Agent infrastructure

• Expert-level proficiency in configuring Autosys environments from scratch, including complex job workflows, dependencies, and conditional logic

• Implementation and administration of Embedded Entitlements Manager (EEM) with role-based access controls, credential management, and audit compliance

• Configuration of real-time monitoring, alarm management, and integration with enterprise monitoring platforms

• Design and implementation of high-availability failover configurations and backup/restore procedures

• Understanding of TCP/IP protocols, port configurations, and firewall rules for Autosys and EEM communication

Database (MSSQL Server)

• Installation & Integration of MSSQL databases for Autosys Instances

• Implementation of backup strategies and point-in-time recovery procedures

• Analysis of database performance metrics, index optimization, and query execution plans

Operating System

• Strong understanding of Linux/Unix environments where Autosys agents and servers are deployed

• Administration skills for Windows-based Autosys components and agents

• Bash/KSH for system-level automation and integration tasks

• Development, testing, and deployment of RPM and MSI packages for Autosys agents and clients

CI / CD

• Creation and maintenance of Ansible playbooks for automated installation, configuration management, and patch deployment

• Agent deployment, configuration updates, and compliance enforcement

• Dynamic inventory configuration for multi-environment Autosys landscapes

• Automated deployment pipelines and configuration validation

• Proficiency in GitLab workflows including branching strategies, pull requests, and code review processes

• Experience with ServiceNow, CMDB, Grafana, and enterprise monitoring/ITSM platforms

 Soft Skills

• Demonstrated ability to work independently and collaboratively within project teams

• Strong analytical and troubleshooting capabilities for complex, multi-system technical issues

• Excellent written and verbal communication skills for cross-functional collaboration with application teams, DBAs, and infrastructure engineers

• Proven capability to develop and document procedures for production releases, feature enhancements, and operational process documentation for steady-state service management

• Good communications and interpersonal skills

Key Competencies/Behaviors:

• Demonstrated ability to work independently with minimal supervision and take ownership of technical initiatives

• Excellent written and verbal communication skills for effective stakeholder engagement and technical documentation

• Flexible and responsive to changing business requirements, technologies, and operational priorities

• Strong team player with proven ability to work effectively in cross-functional, global teams

• Service-focused mindset with capability to perform effectively in high-pressure, production-critical environments

• Proactive identification of technical and operational risks with ability to propose timely mitigation actions

• Strong technical writing skills for reports, runbooks, and formal documentation

• Linux troubleshooting
• Hands-on AWS
• Production/Application Support
• Bash/Shell/Python
• Monitoring/log analysis
• Incident resolution
• Application deployment/support
• Basic networking and database knowledge
• Production/batch support exposure
• Willingness for rotational weekend/critical production support

Role Summary:

We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.

Key Responsibilities

• Provide L2/L3 production support for business-critical applications.
• Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
• Analyze and resolve production incidents within defined SLAs.
• Perform incident, problem, change, and service request management.
• Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
• Perform SQL queries and database-level troubleshooting to identify application issues.
• Analyze application logs, alerts, and performance metrics to identify root causes.
• Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
• Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
• Support application deployments, releases, and production changes.
• Ensure effective communication with business users and stakeholders during critical incidents.
• Identify recurring issues and drive problem management and service improvement initiatives.
• Maintain support documentation, knowledge articles, and operational procedures.
• Participate in on-call/shift support as required.

Mandatory Skills

• 6+ years of experience in Application Production Support.
• Strong experience in Incident & Change Management.
• Hands-on experience with Linux/Unix.
• Good knowledge of SQL and Oracle database support.
• Experience with monitoring and observability tools:
• Splunk
• Grafana
• AppDynamics
• Strong troubleshooting and problem-solving skills.
• Good understanding of application monitoring, logs, alerts, and performance analysis.
• Strong stakeholder management and communication skills

Vista Plus Development & Engineering – Production Support

We are looking for an experienced Vista Plus professional to provide production support, health monitoring, and operational governance for enterprise reporting and document archival platforms.

Key Responsibilities:

• Provide production support and health-check monitoring.
• Perform Linux administration and Shell scripting.
• Handle application installation and upgrades in Linux environments.
• Manage file systems and production issues.
• Support Incident, Change, and Problem Management in line with ITIL practices.
• Work with basic Oracle/database concepts.
• Maintain documentation and operational governance.

Required Skills:

• Vista Plus Development & Engineering
• Shell Scripting
• Linux
• File System Management
• ITIL
• Oracle/Database concepts
• Production Support

Preferred: Application migration, automation/scripting, audit & compliance, and enterprise reporting/document archival experience.

Contract: 12 months | C2H | Hybrid

Application Production Support with SRE, Linux/Unix, Splunk/AppD/Grafana, Troubleshooting

WFO-Immediate

8 to 12 Yrs

Bangalore/Hyderabad

Hands-on experience with ITRS Geneos monitoring platform.

Strong knowledge of Geneos Gateway, Netprobe, Active Console and Web Dashboard.

Experience in configuring Geneos monitoring, rules, alerts, dashboards and Toolkit samplers.

Strong Linux/Unix administration and troubleshooting skills.

Good scripting experience with Shell/Bash for monitoring and automation.

Experience monitoring critical applications, infrastructure and production environments.

Knowledge of Git, Jenkins and CI/CD is an advantage.

Exposure to Kafka, Kubernetes, Cassandra, Splunk/Grafana is preferred.

Experience integrating Geneos with ServiceNow/Jira or other ITSM/alerting tools.

Ability to troubleshoot production incidents and perform root-cause analysis.

SRE / Success Engineering role focused on production operations, reliability, AWS infrastructure, monitoring, incident management, and platform support for the ZT platform.

Core responsibilities include:

• Production monitoring and debugging of live systems.
• Incident investigation, troubleshooting, and problem resolution.
• AWS cloud infrastructure support and maintenance.
• Deployment and operational support activities.
• Supporting a 24x7 production environment.
• Working with GitHub-based development workflows.
• Technical debt remediation and platform improvements.
• Customer issue investigation and support.
• Security and compliance-related work, including FedRAMP initiatives.

Preferred Skills:

AWS (especially S3 and EC2)

Strong debugging and troubleshooting skills

Site Reliability Engineering (SRE) experience

GitHub experience

Basic software development skills

TypeScript/JavaScript knowledge

C# preferred

AI experience is a plus.

Candidate should be a hands-on engineer with strong AWS, SRE, operational ownership, production support, and debugging capabilities, rather than a pure application or full-stack developer.

We are looking for an experienced Application Support Engineer with strong knowledge of Network, DNS, Linux/Unix, and application monitoring tools. The candidate will be responsible for production support, incident troubleshooting, monitoring, and ensuring application availability and stability.

Responsibilities:

• Provide L2/L3 application and production support for critical applications.
• Troubleshoot issues related to Network, DNS, Linux/Unix, and application connectivity.
• Monitor application health, performance, and availability using Splunk, Grafana, AppDynamics, or similar tools.
• Analyze logs, alerts, and performance metrics to identify and resolve incidents.
• Handle incident, problem, and change management activities as per ITIL processes.
• Perform root cause analysis (RCA) and implement preventive measures.
• Coordinate with Network, Infrastructure, Development, and other support teams for issue resolution.
• Participate in production deployments, maintenance activities, and on-call support.
• 
  

Required Skills:

• Strong experience in Application/Production Support.
• Good knowledge of Linux/Unix administration and troubleshooting.
• Strong understanding of Networking concepts and DNS.
• Hands-on experience with Splunk, Grafana, AppDynamics, or similar monitoring tools.
• Good understanding of TCP/IP, HTTP/HTTPS, load balancing, and connectivity troubleshooting.
• Experience with incident, problem, and change management.
• Strong troubleshooting, communication, and stakeholder management skills.
• Good knowledge of SQL and application log analysis is preferred.

We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.

Key Responsibilities

• Provide L2/L3 production support for enterprise applications and infrastructure.
• Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
• Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
• Analyze alerts, logs, performance metrics, and system behavior to identify issues.
• Troubleshoot routing, load balancing, connectivity, and network-related problems.
• Perform incident investigation, troubleshooting, and root cause analysis.
• Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
• Handle production incidents and ensure timely resolution within defined SLAs.
• Participate in problem management and identify recurring issues.
• Perform application health checks and proactively identify potential failures.
• Maintain troubleshooting guides, runbooks, and operational documentation.
• Support planned changes, deployments, and maintenance activities.

Must-Have Skills

Application Support

Linux / Unix

Networking

Routing

Load Balancing

Splunk

Grafana

AppDynamics

Production Support

Incident Management

Troubleshooting

Required Skills & Tools

• 4–6 years of experience in Application / Production Support.
• Strong hands-on experience with Linux/Unix administration and troubleshooting.
• Good understanding of TCP/IP, networking, routing, and connectivity concepts.
• Practical experience troubleshooting load balancing issues.
• Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
• Strong log analysis and troubleshooting skills.
• Experience handling production incidents and working within SLA-driven environments.
• Strong communication and coordination skills.

Preferred Experience

• Exposure to ITIL processes including Incident, Problem, and Change Management.
• Experience with scripting/automation using Shell or Python.
• Exposure to cloud environments is an added advantage.
• Experience supporting enterprise-scale applications and infrastructure.

Key Competencies

• Strong analytical and troubleshooting skills.
• Ability to work under pressure during critical production incidents.
• Strong ownership and accountability.
• Excellent communication and stakeholder management.
• Ability to work collaboratively with global technical teams.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.

•     Vista Plus Development & Engineering

•     Shell Scripting

•     Application installation and upgrade in Linux environments (added advantage)

•     File System Management

•     Incident, Change, and Problem Management (ITIL)

•     Basic Oracle / Database concepts

•     Production Support and Health Check Monitoring

•     Documentation and Operational Governance