.Net Production Support Engineer

We are seeking a talented and detail-oriented Technical Content Writer to join our team. As a key member of our marketing and communications department, you will play a crucial role in crafting clear, engaging, and technically accurate content related to cybersecurity.

Key Responsibilities:

Content Creation:

• Develop high-quality, technical content including whitepapers, blogs, case studies, and user guides that effectively communicate complex cybersecurity concepts to various audiences.

Research and Expertise:

• Stay updated on the latest trends, technologies, and threats in the cybersecurity landscape to ensure the accuracy and relevance of the content.

Collaboration:

• Work closely with subject matter experts, engineers, and marketing team members to gather information and insights for content development.

Content Strategy:

• Contribute to content strategy and planning, ensuring that the content aligns with the company's messaging and goals.

Editing and Proofreading:

• Review and edit content for clarity, coherence, and adherence to company style guidelines.

SEO Optimization:

• Implement SEO best practices to improve the visibility and accessibility of our content in search engine results.

Documentation:

• Create and maintain technical documentation, manuals, and guides for our products and services.

Qualifications:

• Bachelor’s degree in Computer Science, Cybersecurity, Technical Writing, English, or a related field.
• Proven experience in technical content writing, specifically in the cybersecurity domain.
• Strong understanding of cybersecurity concepts, technologies, and best practices.
• Excellent writing, editing, and proofreading skills with an emphasis on clarity and conciseness.
• Ability to translate complex technical information into easily understandable content for a non-technical audience.
• Familiarity with SEO principles and tools.
• Proficiency in industry-standard writing and collaboration tools (e.g., Microsoft Office, Google Workspace, Markdown).
• Strong organizational and time-management skills, with the ability to meet deadlines in a fast-paced environment.

• 0-2 years exp in Product Support Role.
• Need to Understand the product and features, to demonstrate them to the end users.
• Sound knowledge of Java and SQL
• Need to Analyze and Resolve the Product specific queries, MySQL.
• Consistently Deliver customer requirements.
• Engage with the Development team and manage the progress of cases.
• Should be able to cope with a high-pressure work environment.
• The working model will be 24X7.

Must require

• Good Communication both verbal and written
• Analytical skills
• Team player

ABOUT US

Established in 2009, Ashnik is a leading open source solutions and consulting company in South East Asia and India, headquartered in Singapore. We enable digital transformation for large enterprises through our design, architecting, and solution skills. Over 100 large enterprises in the region have acknowledged our expertise in delivering solutions using key open source technologies. Our offerings form critical part of Digital transformation, Big Data platform, Cloud and Web acceleration and IT modernization. We represent EDB, Pentaho, Docker, Couchbase, MongoDB, Elastic, NGINX, Sysdig, Redis Labs, Confluent, and HashiCorp as their key partners in the region. Our team members bring decades of experience in delivering confidence to enterprises in adopting open source software and are known for their thought leadership.

THE POSITION

Ashnik is looking for talented and passionate people to be part of technical support team. You will be responsible for solving technical problems to ensure uptime. You will assist customers with their technical issues and questions around specific technology, including configuration and tuning and performance. Successful candidate should understand the importance of ownership of the problem and way to get it solved by leveraging the team in given time.

RESPONSIBILITIES

• Be the First point of contact for support queries
• Be responsible for solving customer queries and tickets in timely manner.
• Communicate with customer and internal team regarding problems reported and solved status in timely and effective manner.
• Log monitoring, event monitoring and resolving tickets in defined SLA.
• Apply updates and patches to keep the software up-to-date in line with organizational policies
• Provide support for installation and configuration.
• Monitor and identify areas of performance improvement
• Identify and write scripts for automating support tasks.
• Communicate effectively internally and with product support team to reproduce, resolve support cases and document them.

ESSENTIAL SKILLS

• Hands-On experience and skills in Linux operating system
• Knowledge of ELK stack or relevant technologies such as SolaR, Splunk etc.
• Good understanding of Indices Mapping , Index management such as archiving, reindexing, sharding etc.
• Good understanding of Analytical data structure and experience in deployment of same in the form of Reports and Dashboards
• Experience in NoSQL or RDBMS technology is desirable
• Python/Node.js or relevant data processing programming experience is preferred.
• Knowledge of Designing and Developing data pipeline using ETL tool such as Elastic Stack.
• Knowledge of real-time data collection with various data sources.
• Experience in deploying scalable Elastic cluster is desirable

QUALIFICATION AND EXPERIENCE

• 2 -4 years of experience in technical support role.
• At least 2+ years experience working across multi-cultural and geographically distributed teams
• Experience in trouble shooting, maintaining and supporting production setup
• Engineering or equivalent degree
• Ability to interact effectively with customers for problem resolution.
• Sense of urgency and ownership to get problems solved in timely manner
• Attention to details.
• Ability to work on multiple tickets/ support cases effectively and to be able to manage the time critical tasks.

LOCATION: Bangalore

Experience: Minimum 2 yrs

Package: upto 8 LPA

Envoy combines technology and global immigration services to offer the only immigration management platform that makes it seamless for companies to hire and manage an international workforce. We empower companies to acquire the best talent regardless of where they are in the world; helps mobilize employees around the world to take advantage of business opportunities; and enables the management of entire global workforces, providing a strategic, proactive view into workforce and financial forecasting and compliance. We are a fast-growing, award-winning technology company, a leader in our space, and are backed by some of the country’s leading venture capital and growth equity firms.

Our Engineering Team

We have a passionate product engineering team that works on complex technical challenges, employs creativity, and constantly learns a variety of frameworks, tools, and technologies. While we are dedicated to delivering excellent product, we also believe having fun along the way motivates us to pour our heart into what we do. Our team has mastered development and delivery process, allowing the team to focus on designing, architecting, and crafting masterpieces.

We are growing rapidly and expanding our team in India, join our product engineering team to be part of this exciting journey.

"Programming isn't about what you know; it's about what you can figure out.” - Chris Pine

Skills Required

• 8+ years of strong programming experience on .NET platform
• Expertise in C#, ASP.NET Web API / Typescript / Angular (or any front-end framework or passion to learn Angular)
• Hands on experience with SQL
• Azure experience is a plus but not a deal breaker
• Knowledge and experience with HTML, CSS, JavaScript (fundamental building blocks of web development)
• Experience designing high-level and low-level design of the system
• Experience with microservices architecture is a plus

Expectations

• Provide technical guidance to the team and take ownership of delivery
• Responsible to technically groom backlog items providing design, architecture, and implementation details
• Quality is the key driver to successful delivery, ensure highly testable and quality deliverables
• Leverage troubleshooting and analytical skills to analyze issues
• Experience with debugging, performance profiling and optimization

Envoy Global is an equal opportunity employer and will recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, sex, national origin, age, disability, ancestry, sexual orientation, gender identification, veteran status, pregnancy, or any other protected classification.

Our client is a well established name in the distribution and servicing of industrial products like air compressors, air dryers, air filters, compressed air piping, automotive garage equipment, industrial grade UPS batteries, among others. For more than 50 years now, it has been helping it’s customers get access to providing superior quality products together with amazing support service.

Currently it has over 300 employees on its rolls and caters to customers through a hub office at every 100 kilometres in Northern India( including Delhi/ NCR , Haryana, Punjab, Himachal Pradesh and Jammu & Kashmir).

The ability to ensure zero downtime for its customers, by providing timely and quality support both in terms of products and services has been the cornerstone of its growth and success.

As a HR/ Personnel Manager, you will be managing the entire life cycle of all the employees starting from recruiting till the exit interview.

What you need to do:

• Managing the recruitment process by understanding the requirements, sourcing, screening, assessing and hiring the right candidates with the right skills at the right time
• Managing the payroll of the company by adhering to the various laws and regulations and thus ensuring that all the employees are paid their salaries on-time
• Preparing, maintaining and updating various policies, practices and processes followed within the organization
• Undertaking all the tasks involved in employees’ performance management
• Ensuring compliance of various HR activities with various rules, laws and regulations
• Ensuring smooth communication of changes, new developments, improvements etc., to internal employees as well as external stakeholders
• Delivering and improving the current training content to help employees gain more knowledge and expertise
• Supporting the managers with the performance review process of the employees
• Maintaining and updating confidential human resource records
• Analyzing data and observations across the organization, highlighting trends and recommending solutions accordingly

• Graduation is a must
• Relevant experience working as a HR
• Willingness to work 6 days a week
• Excellent communication skills
• Good time management and problem-solving skills
• Ability to multitask and maintain confidentiality

• 3 years of experience in mobile development on React Native
• Experience in design, development, and deployment of mobile apps
• Experience with embedded relational databases (SQLite)
• Knowledge of Restful Web-Services, JSON, HTTP, Networking protocols
• Experience with any Apk and iOS builder with strong skills in JavaScript, React native.
• Experience on JavaScript,HTML,CSS, NPM, Android, iOS,
• Hybrid, Ionic, Angular 2+, Typescript, Webpack, GruntJS, GulpJS.

• 3+ years of relevant experience in react native, javascript, HTML,CSS
• This project requires experience with:
• Well versed in kotlin/swift/react-native/js and react environment.3+ years experienced
• Good knowledge of SDLC.
• Good knowledge of any database SQL/mongo etc.
• Should have a problem-solving attitude.
• Eager to learn new things.
• Should have intellectual skills.
• Working across Cross platforms (Android and IoS)
• Flutter Experience will be added advantage
• Experience in understanding large and complex code bases
• The developer will work with our offices in Bangalore (Currently Remote).

Have at least 2 years of experience with two or more development languages. Experience

working on Python is a MUST and that on JAVA is nice to have.

• Experience in building web platform with Angular 9+ (React could be an alternative) is a MUST
• Experience in building applications with containerization like Docker and Kubernetes
• Experience in writing relatively complex DB queries (preferably SQL Server, MySQL). Experience working on No-SQL DB is nice to have.

• Experience in building RESTful APIs using Python and web frameworks such as Spring MVC, Flask
• Experience in working in any of the ORM tools like SQLAlchemy, SQLObject, Storm, Django
• Skillful in writing high-quality, well-tested code
• Proficient in Object-Oriented programming
• Comfortable with Agile methodologies, such as Scrum, Kanban
• Experience in working with JavaScript frameworks (such as ag-Grid, D3) to build in-app reports is nice to have

• Key competencies required: Problem-Solving, Analytical, Collaboration, and Accountability
• An influencer by always advocating for technical excellence and innovation while being open to change when needed

• Resilient in ambiguous situations and can approach challenges from multiple perspectives
• Advantage if has a working knowledge of cloud technology such as AWS, Azure
• Efficiently utilize DevOps tools and practices to build and deploy software
• Have knowledge of Test Driven Development