.Net Production Support Engineer

Job Summary

We are looking for an experienced Application Support Engineer (L2) with expertise in supporting banking applications, monitoring production systems, troubleshooting incidents, and ensuring application availability and stability. The candidate should have strong SQL skills, knowledge of ITIL processes, experience with shell scripting, Grafana dashboards, Control-M job scheduling, and automation of routine support activities.

Key Responsibilities

• Provide L2 production support for critical banking applications and ensure high availability and performance.
• Monitor application health, system performance, logs, and alerts using Grafana and observability tools.
• Troubleshoot production incidents, perform root cause analysis (RCA), and implement permanent fixes.
• Write and execute SQL queries to investigate application issues, validate transactions, and perform data analysis.
• Monitor, manage, and troubleshoot batch jobs and workflows using Control-M.
• Perform log analysis and execute shell scripts for system checks, troubleshooting, and routine operational activities.
• Follow ITIL processes, including Incident Management, Problem Management, Change Management, and Service Request Management.
• Automate repetitive operational tasks using shell scripting and other automation techniques.
• Collaborate with development, infrastructure, database, and business teams to resolve production issues within agreed SLAs.
• Participate in incident bridges, provide timely updates to stakeholders, and prepare incident reports.
• Support application deployments, release activities, and post-deployment validation.
• Maintain support documentation, knowledge articles, SOPs, and operational runbooks.
• Ensure compliance with banking security policies, audit requirements, and operational procedures.

Required Technical Skills

• Application Support: Hands-on experience in L2 production support, incident troubleshooting, and application monitoring.
• SQL: Strong SQL query-writing skills, joins, subqueries, data validation, and troubleshooting database-related issues.
• Observability: Knowledge of application monitoring, log analysis, metrics, alerts, and performance troubleshooting.
• Grafana: Experience monitoring dashboards, analyzing metrics, identifying anomalies, and troubleshooting alerts.
• Control-M: Experience monitoring batch jobs, handling job failures, managing dependencies, and rerunning failed jobs.
• Shell Scripting: Basic to intermediate scripting for log analysis, health checks, file processing, and task automation.
• ITIL: Understanding of Incident, Problem, Change, and Service Request Management processes.
• Automation: Ability to automate repetitive support tasks and improve operational efficiency.
• Banking Domain: Understanding of banking applications, transaction processing, batch processing, and business-critical production operations.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Experience supporting business-critical applications in a banking or financial services environment.
• Knowledge of Linux/Unix operating systems and application/server logs.
• Familiarity with SLA management, production support rotations, and on-call support.
• Strong analytical, troubleshooting, communication, and stakeholder-management skills.

Key Competencies

• Incident prioritization and effective problem-solving.
• Root cause analysis and preventive action implementation.
• Production stability and service improvement.
• Coordination with cross-functional technical teams.
• Ability to work in a 24/7 support environment when required.

Overall Objective: Ensure stable and reliable banking application operations by proactively monitoring systems, resolving production incidents, automating routine activities, and meeting defined service-level agreements (SLAs).

Job Summary:

We are looking for an experienced L2 Production Support Engineer with hands-on experience in production monitoring, event management, incident management, troubleshooting, and root cause analysis (RCA). The candidate should have experience working with enterprise monitoring tools and ITSM platforms to ensure application stability and smooth production operations.

Mandatory Skills:

• L2 Production Support
• Event Management / Mission Control
• Incident Management
• Linux / Unix
• Observability and Production Monitoring
• Batch Monitoring

Primary Skills:

• ServiceNow
• Splunk / AppDynamics / ThousandEyes
• Event Monitoring and Incident Handling
• Production Troubleshooting

Secondary Skills:

• Batch Monitoring and Scheduling
• Windows Server Troubleshooting
• Root Cause Analysis (RCA)
• Cross-team Coordination

Key Responsibilities:

• Monitor production environments and identify alerts, events, and potential issues.
• Handle L2 production incidents and perform initial troubleshooting.
• Manage incidents and service requests using ServiceNow or similar ITSM tools.
• Analyze application and system logs using monitoring tools such as Splunk, AppDynamics, or ThousandEyes.
• Perform root cause analysis and coordinate with relevant teams to resolve recurring issues.
• Monitor batch jobs and schedules, ensuring timely execution.
• Troubleshoot Linux/Unix and Windows Server-related issues.
• Ensure adherence to SLAs and follow established incident management processes.

Strong Application support ( L2 Support) with Observability exp

Candidate with strong experience in Linux, SQL ,ITIL & Shell scripting.

Strong exp in Monitoring tool ( Grafana/Data Dog/ Prometheus /control M)

Good experience in troubleshooting, deployment and scheduling jobs.

Strong on scripting, automation tools and techniques.

Middleware & open-source technologies -Apache, Tomcat.

Banking domain exp

Excellent Communication

Good to have Cloud/ Aws exp.

Bangalore /Pune

Job Summary:

We are looking for an experienced L2 Production Support Engineer with hands-on experience in event management, incident handling, ServiceNow, and monitoring tools. The ideal candidate should have strong troubleshooting skills and experience in maintaining production system stability and resolving technical issues within defined SLAs.

Primary Skills:

• L2 Production Support
• Event Management and Incident Management
• ServiceNow
• Monitoring tools such as Splunk, AppDynamics, or ThousandEyes

Secondary Skills:

• Batch Monitoring and Scheduling
• Unix/Linux troubleshooting
• Windows Server troubleshooting

Key Responsibilities:

• Monitor production systems and applications to ensure availability and stability.
• Handle L2 incidents, events, alerts, and service requests.
• Use ServiceNow for incident logging, tracking, prioritization, and resolution.
• Analyze monitoring alerts using Splunk, AppDynamics, or ThousandEyes.
• Perform initial troubleshooting, identify root causes, and coordinate with relevant teams for issue resolution.
• Monitor batch jobs and scheduled tasks, and troubleshoot failures.
• Perform basic Unix/Linux and Windows Server troubleshooting.
• Ensure timely incident resolution in accordance with SLA requirements.
• Maintain incident records and provide updates to stakeholders.

L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring

L2 Production Support, Event Management, Incident Management, ServiceNow, and monitoring tools such as Splunk, AppDynamics, and ThousandEyes for application monitoring, troubleshooting, and issue resolution.

Mandatory Skills: L2 Production Support, Event Management / Mission Control, Incident Management, Linux, Linux, observability, and batch monitoring

Primary Skills:

• L2 Production Support, Event Management / Mission Control, ServiceNow, Production Monitoring, Splunk / AppDynamics / ThousandEyes

Primary Skills: Linux Administration, Production Support

Secondary Skills: Oracle SQL, Splunk, Grafana, AppDynamics, Cloud (OCP/AWS/Azure/GCP), Incident Management, AI/Automation.

• Linux troubleshooting
• Hands-on AWS
• Production/Application Support
• Bash/Shell/Python
• Monitoring/log analysis
• Incident resolution
• Application deployment/support
• Basic networking and database knowledge
• Production/batch support exposure
• Willingness for rotational weekend/critical production support

ob Summary

We are looking for a skilled Application Production Support Engineer to support business-critical applications, manage production incidents, and ensure the availability, stability, and performance of applications. The ideal candidate will have experience in production support, event management, incident management, and monitoring tools such as ServiceNow, Splunk, AppDynamics, and ThousandEyes.

The role requires strong troubleshooting and analytical skills, effective communication, and the ability to work in a fast-paced production environment while meeting defined Service Level Agreements (SLAs).

Key Responsibilities

• Provide L1/L2/L3 application production support, as applicable, to ensure high availability and reliability of business applications.
• Monitor application health, availability, performance, and infrastructure events using Splunk, AppDynamics, and ThousandEyes.
• Perform event monitoring, event correlation, alert analysis, and prioritization to identify potential production issues.
• Manage incidents, service requests, problems, and change requests through ServiceNow.
• Investigate production incidents, perform initial troubleshooting, analyze logs, and identify the root cause of application failures.
• Coordinate with application development, infrastructure, database, network, and other support teams to resolve incidents within agreed SLAs.
• Perform impact assessment, incident escalation, and stakeholder communication during major incidents.
• Analyze application logs, dashboards, alerts, and performance metrics to identify trends and recurring issues.
• Participate in major incident management, problem management, and root-cause analysis (RCA).
• Support application deployments, production releases, scheduled maintenance, and post-deployment validation.
• Maintain incident records, troubleshooting steps, knowledge articles, operational procedures, and support documentation.
• Identify opportunities to reduce recurring incidents through proactive monitoring, automation, and continuous improvement.
• Participate in shift handovers and provide clear updates on ongoing incidents and operational risks.

Required Skills and Qualifications

• Hands-on experience in Application Production Support or IT Operations.
• Good understanding of incident management, event management, problem management, and change management processes.
• Experience working with ServiceNow for incident logging, tracking, prioritization, escalation, and resolution.
• Working knowledge of Splunk for log analysis, searching, troubleshooting, and monitoring.
• Experience with AppDynamics for application performance monitoring, transaction analysis, and identifying performance bottlenecks.
• Familiarity with ThousandEyes for network and application delivery visibility, connectivity monitoring, and performance troubleshooting.
• Strong analytical, troubleshooting, and problem-solving skills.
• Understanding of SLAs, KPIs, incident priorities, escalation matrices, and operational procedures.
• Excellent communication and stakeholder management skills.
• Ability to work independently and collaborate with cross-functional teams.

Preferred Qualifications

• ITIL Foundation certification or knowledge of ITIL practices.
• Experience supporting enterprise applications in a 24/7 production environment.
• Knowledge of Linux/Unix commands, SQL queries, application logs, and basic networking concepts.
• Familiarity with dashboards, alert tuning, event correlation, and monitoring automation.
• Experience participating in major incident bridges and preparing RCA reports.

Key Competencies

• Production incident management
• Event monitoring and alert management
• Application performance monitoring
• Root-cause analysis and troubleshooting
• SLA and operational compliance
• Cross-team coordination and communication
• Documentation and continuous service improvement

Work Environment

• Location: Hyderabad
• Work Mode: As per project requirements
• Shift: Rotational shifts or 24/7 support coverage, if required
• Support Model: L1/L2/L3, depending on the application and team structure

Expected Outcome

Ensure stable application operations through proactive monitoring, timely incident resolution, effective event management, adherence to SLAs, and continuous improvement of production support processes.