Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

About us

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Why should you join us?

You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
You enjoy resolving customer issues and providing feasible solutions.
You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
You consistently thrive for excellence.

What will you do?

You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
You will explore customer data to identify trends with the objective of issue resolution.
You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
You will be working in different shifts so as to ensure the client issues are addressed on time.

What we look for?

2-5 years of experience in 24x7 customer support operations.
You have experience in B2B Software support and understanding of Saas platforms
You have excellent communication skills, ability to identify complex customer problems.
You possess a sense of urgency for problem resolution and knows where to go for that resolution.
You have the eagerness for learning and staying up-to-date on new product or policy changes.
Start-up experience would be a plus.
You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

About the Role

About us

Why should you join us?

You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
You enjoy resolving customer issues and providing feasible solutions.
You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
You consistently thrive for excellence.

What will you do?

You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
You will explore customer data to identify trends with the objective of issue resolution.
You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
You will be working in different shifts so as to ensure the client issues are addressed on time.

What we look for?

2-5 years of experience in 24x7 customer support operations.
You have experience in B2B Software support and understanding of Saas platforms
You have excellent communication skills, ability to identify complex customer problems.
You possess a sense of urgency for problem resolution and knows where to go for that resolution.
You have the eagerness for learning and staying up-to-date on new product or policy changes.
Start-up experience would be a plus.
You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

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Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

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About Exotel

Founded :

2011

Type :

Product

Size :

500-1000

Stage :

Raised funding

About

Exotel is one of India's leading cloud telephony companies. We help businesses manage calls & SMS using our call center software & virtual numbers.

Rashmme Eshwar

Sourabh Choraria

Sandeepa Samuel

Vivek Kumar

Abhilipsa Subudhi

Ishwar Sridharan

Company social profiles

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JOB DESCRIPTION:

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A section describing benefits and life at your company is a great way to attract talent.
About the Role

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Ideal Candidate

What you have:

4 - 6 years of UX design experience.
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Background in project management and research
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Approach problems holistically. Work with product owners/engineers to help define experience. This includes gathering requirements, creating design options and presenting those options to stakeholders at various stages in the process.
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Perks, Benefits and Work Culture

Everyone is empowered to make decisions
Transparency in communication keep us aware of where we are heading, and honest feedback helps everyone to grow quickly & in all directions
You also have flexible timings and a great office space to work in
Meal coupons and Uber Credits

Role & Responsibilities

You Are:

You will be part of the product team, working closely with users, engineers, and UI designers, to build and refine our product.

Simply put, you will be passionately and constantly solving challenging problems!

What you will do:

Work closely with Product Owners to understand business requirements
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Work directly with other designers to envision and iterate the concept
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Design mockups and high-fidelity user interfaces
Conduct concept and usability testing as well as gather feedback
Define the right interaction model and evaluate its success
Find creative ways to solve UX problems (e.g. usability, findability). Identify design problems and devise elegant solutions.

Ideal Candidate

What you have:

4 - 6 years of UX design experience.
Solid grasp of information architecture, interaction design, information design, and usability testing
A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
Expertise in UX software and strong understanding of development technologies
Ability to work with users to understand detailed requirements and design complete user experiences that meet client needs and vision
Solid design background with an keen eye for quality and details
Background in project management and research
A plus if you have fintech knowledge and experience.

What you will bring:

Approach problems holistically. Work with product owners/engineers to help define experience. This includes gathering requirements, creating design options and presenting those options to stakeholders at various stages in the process.
Be nimble. You will be working to model problems with customer journey maps, while simultaneously designing and iterating against those needs and behaviors. Velocity and iteration are core to your being.
Be flexible. Be ready to work on multiple projects, help your team members when they reach out and grow the team’s UX knowledge.
Be a storyteller. Have a strong point of view, able to articulate and communicate ideas clearly to stakeholders. Bring in your style of presenting with awesome story telling.
Build empathy as a culture. Enable organization to think and feel from a user’s perspective. Uncover opportunities to decrease friction and enable new pathways by talking to and listening to users about their frustrations and goals.
Be committed to results. As a designer with experience, you will work closely with product leadership, cross-functional leads, to go beyond expectations.
Collaborate like mad. Identify synergies and opportunities for optimized end-to-end experiences across workflows, channels, devices, and segments. Partner with the teams across geos to drive product experiences.
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Perks, Benefits and Work Culture

Everyone is empowered to make decisions
Transparency in communication keep us aware of where we are heading, and honest feedback helps everyone to grow quickly & in all directions
You also have flexible timings and a great office space to work in
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1 recruiter

Posted by Bhanu P

Hyderabad

1 - 2 yrs

₹3L - ₹4L / yr

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YouTube

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About Company: Workhours is India's 1st Ed-Tech Company Focusing on Self-Employment. We want to change the way people think about their careers from how to get a job to how to become self-employed. Example of how digital payments changed the behaviour of a person paying from cash to paying using digital apps.

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Should be good at providing ideas for Thumbnails
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Should Plan new strategies for the channel growth.
Must have knowledge on YouTube SEO

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Excellent communication skills
Work Report Submissions
Team Player
Able to Handle Multitasking
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Good at Planning Strategies.

Key Skills: Generate Content Ideas for youtube channels, Good at Thumbnails and Analytics, and Implement new strategies for channel Growth.

Roles and Responsibilities:

One Should Generate the Content Ideas for youtube Channels
Should be good at providing ideas for Thumbnails
One should be good at Analytics (Reports)
Should Plan new strategies for the channel growth.
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Excellent communication skills
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Kotlin

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jumpingMinds.ai, a first of its kind Mental Health DeepTech startup, provides an anonymous safe space designed to make someone under stress feel better instantly. We're growing rapidly with 100k+ community, best in class metrics and aim to be the market leader by 2022!

So, we are looking for amazing Android developers like yourself, self-motivated and driven to build products with a massive impact on society. You get to work closely with IIT/IIM alumni to build India's next biggest community!

PS: Recently, jM Android App won #GooglePlayBestOf2021 Hidden Gem Award. Join us in our mission to spread #1BillionSmiles and become #GooglePlayAppOfTheYear 2022.

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• Design, build, and maintain high performance, reusable, and reliable Android Kotlin code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Help maintain code quality, organization, and automation
• Unit-test code for robustness, including edge cases, usability, and general reliability.
• Staying up to date with new mobile technology trends, applications, and protocols

Requirements/Skills:
• BS/MS degree in Computer Science, Engineering or a related subject
• At least 1-2 years of professional hands-on Android Kotlin and App development experience‍
• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes etc
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications
• Understanding of Google’s Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git
• [Good to Have] Experience with offline storage, threading, and performance tuning
• [Good to Have] Ability to design applications around natural user interfaces, such as “touch”
• [Good to Have] Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• [Good to Have] A knack for benchmarking and optimization
• [Good to Have] Familiarity with CI/CD

Relevant links:
- Website: jumpingminds.ai
- Instagram Page: instagram.com/jumpingminds.ai
- #GooglePlayBestOf2021 Award: jumpingminds.ai/googleplaybestof2021
- Founders:
1. Ariba Khan - linkedin.com/in/ariba-khan-ab8a2944/
2. Piyush Gupta - linkedin.com/in/piyushgupta27/

Customer Success Manager

at Delivery Solutions

1 video

4 recruiters

Posted by Rupam Jha

Mumbai

3 - 7 yrs

₹5L - ₹15L / yr

Customer Success

Account Management

Account manager

Key account management

Onboarding

Job title: Sr. Customer Success Manager

Work Location: Mumbai/Remote

Division/Department: Customer Success Onboarding

Reports to: Lead CSM

Essential Duties and Responsibilities:

Operating as the lead point of contact for any and all matters specific to your accounts
Building and maintaining strong, long-lasting customer relationships
Overseeing customer account management
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with the sales team to identify and grow opportunities within the territory
Assist with challenging client requests or issue escalations as needed

Education and/or Work Experience Requirements:

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field

Job title: Sr. Customer Success Manager

Work Location: Mumbai/Remote

Division/Department: Customer Success Onboarding

Reports to: Lead CSM

Essential Duties and Responsibilities:

Operating as the lead point of contact for any and all matters specific to your accounts
Building and maintaining strong, long-lasting customer relationships
Overseeing customer account management
Serve as the lead point of contact for all customer account management matters
Build and maintain strong, long-lasting client relationships
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with the sales team to identify and grow opportunities within the territory
Assist with challenging client requests or issue escalations as needed

Education and/or Work Experience Requirements:

Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
BA/BS degree in Business Administration, Sales or relevant field

.NET,Angular Developer

at PODIUM SYSTEMS PRIVATE LIMITED

2 recruiters

Posted by Saujanya Sathe

Pune

1 - 4 yrs

₹3L - ₹7L / yr

ASP.NET

AngularJS (1.x)

ASP.NET MVC

jQuery

+2 more

● Minimum 1 TO 2 Years in ASP.NET, C#, MVC, Jquery, AngularJS, ,
Directives, Controllers, Services

● 1+ years Experience with ASP.NET, AngularJS

● Strong knowledge of ASP.NET/C#/MVC

● Strong understanding of object-oriented programming

● Hand on AngularJS applications, directives, controllers, services

● Excellent troubleshooting and communication skills

● Good knowledge of Databases (MySQL/SQL Server)