
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
- You possess a sense of urgency for problem resolution and knows where to go for that resolution.
- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

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We are looking for a highly skilled DevOps/Cloud Engineer with over 6 years of experience in infrastructure automation, cloud platforms, networking, and security. If you are passionate about designing scalable systems and love solving complex cloud and DevOps challenges—this opportunity is for you.
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Experience • 1-3 years
Skill to Test
• Java EE (Servlets, JSTL, JSP, JDBC)
• ReactJS
Primary Skills
• Java EE (Servlets, JSTL, JSP, JDBC)
• Frontend frameworks (ReactJS and/or Angular)
• Pure JavaScript, jQuery
• Bootstrap, HTML5, CSS, SASS
Secondary Skills (nice to have)
• Passionate about implementing UX\UI of web applications
• Microsoft SQL Server (writing optimized queries, stored procedures, triggers etc.)
• API Design (REST, JAX-RS)
• Understanding Apache Tomcat configuration and deployment of web applications
• Understanding of browser technologies and limitations
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2
Soft Skills
• Thrives collaborating in a team environment with a diverse range of people
• Passionate about delivering an amazing customer experience
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Growth Skills
• Possesses a good work ethic; a self-starter with a desire to grow
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Role Description:
We are seeking a friendly, organized, and proactive Front Desk Executive to be the first point of contact for all visitors and clients. In this role, you will ensure a smooth and welcoming experience for all visitors, students, and staff. The ideal candidate will possess excellent communication skills, have a professional demeanour, and thrive in a fast-paced environment.
Key Responsibilities:
- Greet and assist visitors, students, and clients in a professional and friendly manner.
- Answer phone calls and emails, directing inquiries to the appropriate departments.
- Maintain the front desk area, ensuring it is always clean, organized, and welcoming.
- Schedule and coordinate appointments and meetings for staff members.
- Handle incoming and outgoing mail, packages, and courier services.
Qualifications:
- Bachelor’s degree or equivalent.
- Proficiency in English & Kannada (both written and spoken).
- 0-2 years of experience in a similar role (freshers are welcome to apply).
- Good organizational and time-management skills.
- Ability to multitask and work in a dynamic, fast-paced environment.
- Basic knowledge of office software (MS Office, email, etc.).
CTC & Benefits:
- CTC: Up to 23,000 per month
- 30 Annual Leaves + 20 Govt. Holidays
- Laptop and Phone Provided
- PF, Health Insurance
- Team Lunches and Outings
- Great Job Satisfaction
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10+ years of experience in SQL Server Administration
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The Solution Architect plays a critical role in the architecture design and development of globally consistent Liquidity and Cash Management solutions and is a key contributor to the overall delivery in a fast-paced and challenging environment.
Responsibilities:
- Develops technology road maps, while keeping up-to-date with emerging technologies, and recommends business directions based on these technologies
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- 10+ years relevant experience
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This is Sindhu representing Allegis Group - An US based $12 billion Staffing and Recruiting Company providing Human capital and work force management solutions to over 6000 customers globally including 90% of Fortune 500 firms. Our offering includes Strategic Resource Program (SRP), Managed Services (MSP), Recruitment Process Outsourcing (RPO), Executive Search and Consulting Services.
We are currently hiring for our E-Commerce client for Bangalore India.
Location: Bangalore
Required Experience: 6-9 Yrs
Role: SAP HR ABAP UI5 Developer
Essential Functions:
- 6+ years SAP HR ABAP development experience. Must have experience and expert knowledge of ABAP development objects including: Dialog programming, User-exits, BADIs, Smart Forms and/or Adobe Forms, ALV, BAPIs, RFCs, and other SAP development tools.
- Must have worked on US payroll implementation projects.
- Must have strong experience in SAP HR ABAP and SAP UI5/Fiori applications using SAP Web IDE.
- Must have strong experience with SAP ABAP skills that include: Enhancement Spots, Implicit Enhancements, Explicit Enhancements, BADI and BAPI.
- Must have hands-on experience and technical proficiency in Object Oriented ABAP (OOPs) with expertise in WRICEF development.
- Must have strong ABAP debugging skills
- Experience with HR Interfaces.
- Hands-on implementation experience in SAP and the cross-function relationship between modules for forms, reports, interfaces, enhancements, BDC, LSMW, BADI, BAPI, workflow and other development work
- Expert ability to review and comprehend technical specifications and be able to coordinate with functional team for development activities
- Strong knowledge and understanding of SAP Transport layers, IDOCs and interfaces and the different kinds of Transport Request and SAP best practices in handling transports
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- Must have an in-depth all round technical and functional knowledge in SAP and network infrastructure
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Thanks and Regards
Sindhupriya Y
Recruitment Sourcing Specialist
RPO Delivery

