
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
- You possess a sense of urgency for problem resolution and knows where to go for that resolution.
- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

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Your primary focus will be the development of all server side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
We are looking to recruit a candidate for a role that will require:
- Create and consume restful APIs
- Design, develop, and maintain internal and external applications
- Build efficient, testable, and reusable modules
- Write high quality, structured application/interface code and documentation
- Identify solutions through research and collaboration that resolves the root of problems as they arise
- Define functional and technical requirements for application software to develop skills and knowledge
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Requirement
∙ Proficient in Node.JS
∙ 5+ years’ experience designing, querying, and updating databases in MySQL/nosql
∙ Passion for best design and coding practices and a desire to develop new bold ideas
∙ Good to have knowledge of AWS, Redis, ElasticSearch
Education: Min. Graduate in related discipline
Work experience: 5years relevant experience

Employment Type: Full Time, Permanent
Position Location: Noida, UP
Reports to: Software Development Manager (IT Solutions Delivery)
Qualifications: BE/B.Tech/MCA Degree in Computer Science, Engineering, or similar relevant field
Total Experience 10+ years
Working Model Work from Office
KNOWLEDGE AND SKILL REQUIREMENTS
1. Minimum of 5+ years of experience leading application software development
2. Minimum of 8+ years of progressive application development using C#, .NET, Web API, LINQ, asynchronous programming, AJAX, HTML, and CSS.
3. Minimum of 5+ years of experience developing back-end solutions using Microsoft SQL Server.
4. Minimum of 4+ years of experience with client-side technology (Angular 7+, TypeScript, and RXJS).
5. Experience with Azure services that would include App Services and other PaaS
6. Experience working on Agile teams, Agile product management, processes, familiarity with all Agile ceremonies and principles
7. Experience developing applications using test-driven development and mocking frameworks.
8. Understanding of Dependency Injection/Inversion of Control.
9. Experience working with the following is preferred:
a. Front-end state models
b. GIT for source control
c. OAuth authentication and Azure Libraries
d. Azure DevOps for Continuous Integration and Continuous Delivery (CI/CD)
e. Microsoft Azure Service Bus
f. .Net Core
g. SQL Server 2016
Our esteem client MITS are looking for MSBI developer as per below JD
BI Developer
Roles and Responsibilities:
- Comprehensive knowledge of SQL
- Expertise as a Microsoft BI Developer (SQL Server, SSIS)
- Experience and understanding of build and deploy processes
- A structured approach to software development (agile or waterfall), and a thorough understanding of the full software development lifecycle
- Knowledge and experience in experience banking
- Contribute to planning and estimation of sprints, features and releases
- Integrate new data sources using SQL, SSIS and C#
- Contribute to the testing and UAT phases
- In addition SQL Server 2014, Integration Services, Analysis Services, and Reporting Services (SSIS, ), Microsoft .NET, Tableau, Power BI, Data warehouse design
Process: Xfinity
Job Mode: Work from Office
Designation: Inbound Sales Associate
Process Description: Inbound Sales Process
Quality Specification:
- Required A grade candidates
- Applicant must have Good / Average communication skills
- Only Graduates candidates can apply for this positions
- If applicant is fresher after graduation then he/she can apply for this job
Additional:
- Need Candidates from Delhi/NCR, ready to work in night shifts. Work from office
- Cab Facility in Odd Hours provided by company

- Design and develop application with your strong knowledge in .NET
• Apply your expertise in OOPS and best coding practices, TDD & Solid design Principles.
• Expertise level implementations of multithreading concepts & You are familiar with Full
stack development. If you are a developer with strong experience in .Net backend technologies
and comfortable on frontend technologies like angular, JavaScript HTML, CSS etc.
• Apply your versatility in choosing appropriate tools and frameworks for the Core
development procedures
• Work on large scale complex algorithmic solutions and fine tuning
• Working on service oriented solutions and micro services architecture and be a part of
monolithic to micro services re-architecture
DEPARTMENT Technology
COMPANY Sanghi Tech
SCENARIO Consulting Startup
REPORT TO IT Systems Administrator
We are looking for a technology enthusiast, carrying 2+ years of Assisting in IT Infrastructure setup in a startup environment with mixed computing (Windows + Mac) experience. This professional should be tech crazy, energetic and willing to learn new technologies and processes, and also assist the team in creating different solutions for the firm, and the external clients.
We are a futuristic startup, and this opportunity will not only enhance your existing skills, but also give you an edge over other tech professionals to learn and implement new technologies in-house, as well as, for external clients globally.
ABOUT COMPANY
Founded by Tarang Sanghi, Sanghi Tech is a tech consulting firm based in Jaipur, Rajasthan (INDIA).
We offer a wide variety of technology services tailored to our client's unique needs. We create high quality and scalable solutions across all stages of hardware and software setups — consultation, design, procurement, deployment, migration, and tech support.
For more details: www.sanghi.tech
ABOUT DEPARTMENT
We make awesome IT solutions using technology in creative ways and delivering the best user experience for all business requirements and provide business critical support. While ensuring all systems and applications run at peak performance. At SanghiTech, the Technology & Security team works together, to secure all information and physical infrastructure.
THE PROJECT(s)
Assist the team in developing and deploying the complete IT System backbone for our entire organisation and group businesses including, networking, security, storage and backup, user management etc.
Assist the team in deploying a CRM system across various sales teams.
Establish key relationships with various hardware and software vendors.
AREA OF RESPONSIBILITIES
IT SETUP
- Source- Assess pain-areas in which new technology, solutions and workflows can be implemented to improve efficiency and productivity.
- Identify- Test, flag and fix potential problems, inefficiencies and weaknesses in all IT platforms used across the company/ clients.
- Analyse- Analysing a company's IT system and infrastructure.
- Assistance- Assist the team in research, testing and deploying new solutions based on the requirements of different departments across the company - Admin, HR, IT, Accounts, Sales, Client Relations, Marketing & Design.
- Innovate- Evaluate and foster innovation, to deliver high impact IT solutions by coordinating the business process-integration, automation and operation of all IT systems across the company / clients.
- Implement- Installing computer equipment and software, working with users to recommend appropriate hardware and software upgrades.
- Rearrange- Dealing with product faults and arranging repairs and replacements.
- Maintain- Periodic updates and maintenance of all the software used across different departments.
- Manage- Handle all employee joining and exiting formalities, for a smooth experience.
- Update- Be able to provide strong day-to-day server and workstation support.
DOCUMENTATION
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Ensure the creation and maintenance of all written documentation, including system and user manuals, company wiki, license agreements, warranties, and modifications & upgrades.
VENDOR MANAGEMENT
- Coordinate with the vendors for specialised setups, be the company representative in supervising and coordination when an external agency is involved.
Years of Relevant Experience- 2+ years
Education & Certifications-
- We prioritise skills over degrees but B.E (Computer Science/ Computer Engg/ IT Engg.), MCA or equivalent education and experience is a bonus.
- Progressive IT experience, including experience in a multi-office environment.
- Some sort of certification and/or training on Mac based IT systems is highly desired.
- In depth knowledge and expertise of the latest Microsoft and Mac OS & Server systems. Mobile Devices: iPhone, Android
- GSuite / Google Workspace, Microsoft Office 365
- Experience in backup, restoration and NAS setup & management.
- Networking & Internet Technologies, Active Directory, Group Policy, DNS, DHCP, IIS, iSCSI, VPN
- SaaS Applications, Business Apps & Tools (CRM, POS, CMS, ERP, ATS, HRMS etc.)
- Knowledge of Adobe Creative Suite / Design software, Zoho products is a bonus.
Nature / Personality
- Hunger to learn and grow, with a can-do attitude and immense passion in technology and how it can enhance the way people work. Keeping current with the latest technologies and developments.
- A true “customer service” attitude is required along with excellent verbal/written communication skills, and strong time management/organisational skills.
- Good listener, confident personality, courteous and friendly manner, absolute integrity.
- Work to deadlines and adapt quickly to a fast changing environment.
- Should adhere to strict confidentiality in maintaining all company and client data.
- Good organization skills and the ability to work closely in collaboration with all teams and external vendors.
- The ability to troubleshoot in a complex technical environment and to work with limited supervision is critical.
- The ability to manage expectations in a deadline driven culture (where a feeling of urgency is the norm) is vital in this role.
- Must possess a strong creative ability to apply IT to solve business problems.
- Superior analytical, evaluative, technical, and problem-solving abilities.
- IT Budget, Procurement and Vendor management.
- IT Infrastructure Management.
Benefits
We offer competitive compensation and benefits.
- Implementation Experience on Avaya Aura UC Portfolio – Communication Manager, Messaging, Session Manager, System Manager, AES, SBCE, Utility Services, ADS, AADS, AMS, Avaya Control Manager and advance level troubleshooting to make project cut-overs successful.
- Implementation Experience on Avaya Aura CC Portfolio – AAEP, DSS, BRE, POM, CMS, WFO, AWFO, Breeze, Oceana and advance level troubleshooting to make project cut-overs successful.
- Works with the customer on recurring alarms that trigger in the PBX and provides plan of action to isolate the defect in PBX/Network - Problem Management
- Session Manager/System Manager (SIP server) administration and routing configuration
- Session Border Controller administration and configuration
- Session Border Controller to Session Manager Routing configuration
- Works with the onsite system technician as required during test and turn-up of phones, application servers, and adjuncts
- Works with Service Provider for circuit turn-up activities and other issues associated with the maintenance activity
- Troubleshooting intermittent Server restarts, Call drops and Network-triggered voice quality issues that require traces to be setup at multiple end-points and deep analysis of all collected traces to come up with resolution plan
- SIP Link restoration and troubleshooting that require set up and analysis of SIP traces
- Troubleshooting Call flow Routing and Adaptation between SIP Server and Session Border Controller
- Troubleshooting Voice quality issues (Static, Jitter, Robotic voice, Latency) over WAN using Sniffer and Network traces

FULL STACK PYTHON DEVELOPER.
COMPETITIVE SALARY PACKAGE.
Experience:
5 - 8 years of Python 3 skills
5+ years hands of Django framework
Payment Gateways integration
Database skills in a relational database (MariaDB PostgresSQL)
Knowledge of how to build and use with RESTful APIs
Strong knowledge of version control (i.e. git, svn, etc.)
Experience deploying Python applications into production Amazon Web Services (AWS) infrastructure knowledge is a plus
Nice to have worked before:
PCI Compliance products
Microservices
Serverless
Responsibilities:
Develop cloud-based Python Django FinTech software products
Working closely frontend Developers
Participating in architectural, design and product discussions
Designing and creating RESTful APIs for internal and partner consumption
Working in an agile environment with an excellent team of engineers
Who you are?
Self-motivated, team player comfortable in a high-growth environment
Be friendly, fun, awesome to be around
Energetic, engaging personality
Track record of over-achievement
Passionate about what you do and care deeply about the things you build
Able to clearly communicate with both technical and non-technical audiences
We love team players who will jump in to help get a project done
Tech you'll use:
PythonDjangoMariaDB, AWS, DO, Redis, RabbitMQ.
1. To strive for continuous improvement of both technical and business knowledge
2. Engage proactively with stakeholders and other cross-functional team members in the
development of IT solutions
3. Ensure new database code meets company standards for readability,reliability and performance
4. Passionate about technology and applying it to business solutions
5. Work closely with business
The Ideal Candidate:
1. 3-6 years development experience with SQL SERVER / MySQL platforms
2. Strong Knowledge of T-SQL
3. A good understanding of data normalization,data modelling and database schema design
principals
4. Knowlegde of database optimization techniques
5. Monitor database performance , implement changes and apply new patches and versions when
required
6. Automate regular process, track issues and document changes
7. Assist developers with complex query tuning and schema refinement
8. Proven working experience as a Database administrator
9. Experience with backups,restores and recovery models
10. Knowledge of High-Availability (HA) and Disaster Recovery(DR) options for SQL Server
11. Experience on AWS technologies (RDS,EC2,EBS,S3,RedShift,Glue)
12. Experience in implementation & support of NoSQL technologies
redis,memcached,mongodb,
13. Hands on programming experience in Python
14. Ability to multi-task and work independently
15. Proficient in Waterfall & Agile development methodology especially when applied to stae-full
data environments
Good to have :
1. Experience with Financial Data, Capital Markets and Mutual funds industry/data
1. Working experience on Data Warehouse projects or exhibits sound knowledge over the concepts
1. Understanding of Distributed Systems and Parallel Processing architecture




