Product Support Specialist

About the Role

We are seeking motivated DevOps Interns to join our team remotely for a 3-month internship. This internship provides hands-on experience with cloud platforms, CI/CD pipelines, and automation tools. While this is an unpaid internship, interns who successfully complete the program will receive a Completion Certificate and a Letter of Recommendation.

Responsibilities

• Assist in setting up and managing CI/CD pipelines.
• Work with cloud infrastructure (AWS, Azure, or Google Cloud).
• Support deployment, monitoring, and scaling of applications.
• Automate routine operational tasks using scripts and tools.
• Collaborate with developers to improve build and release processes.
• Help maintain system reliability, security, and performance.
• Document workflows, configurations, and best practices.

Requirements

• Basic understanding of Linux/Unix systems and shell scripting.
• Familiarity with version control (Git/GitHub).
• Knowledge of CI/CD tools (Jenkins, GitHub Actions, GitLab CI, or similar).
• Exposure to containerization tools like Docker (Kubernetes knowledge is a plus).
• Understanding of cloud services (AWS, Azure, or GCP preferred).
• Problem-solving skills and willingness to learn quickly.
• Ability to work independently in a remote setup.

What You’ll Gain

• Real-world exposure to DevOps tools and workflows.
• Mentorship and guidance from experienced engineers.
• Completion Certificate after the internship.
• Letter of Recommendation based on performance.
• Opportunity to strengthen your resume and portfolio.

Internship Details

• Duration: 3 months
• Location: Remote (Work from Home)
• Stipend: Unpaid
• Perks: Completion Certificate + Letter of Recommendation

We are looking for a React+Iconic developer to build our cross-platform mobile application. You must be adept with React, ReactQuery, and Iconic and MUST have experience of using these technologies in a production environment.

You would be expected to also contribute to a couple of browser-based portals that support the product. You must have worked beyond JWT and used RSA and AES encryption and decryption.

You must have experience and be adept with Object Oriented Javascript and writing extensive business workflows in Javascript. You would be an expert in responsive design and should have experience converting Figma designs to reality

About us

Aura is a state-of-the-art platform for Web3 gaming. We cater to gamers as well as gaming studios and offer a host of features (check auranft.co) at Aura, all aimed at simplifying and enhancing the user experience in web3. 

We’ve just launched 100+ games on our marketplace that’s built on Polygon, Ethereum and Binance blockchains and have games like Metasoccer, ZedRun, Decentral Games on board, all belonging to different gaming genres like Digital Horse Racing, Trading Cards, PvP, MMORPG and more.

Location: Remote

Role and Responsibilities

• Have the ability to regularly write high quality, authentic long-form content such as blogs, articles and case studies about web3 games, trends & new updates. It needs to be well-researched, fact-checked, crisp and engaging.
• Build a hub of reading material for the 100+ games on Aura. 
• Work with the marketing team under the guidance of the marketing head and senior team members.
• Be able to simplify web3 gaming terms, gameplays, and put them across in a way that is easy and entertaining to read.
• Proofread and edit every content piece before taking it live.
• Update gaming content as and when the trends change, and new updates from existing games’ releases, periodically.
• Create SEO optimised content with relevant keywords in collaboration with our growth hacker.
• Coordinate with the designers to illustrate your content.
• Important note: You often have to play the web3 games available on our marketplace and write content based on that.

What do you need to apply for this position?

• Good command of the English Language
• Good storytelling skills
• The ability to create original pieces of content
• Interests in gaming, specifically in web3 gaming is a plus

• Developing sales strategies to draw in potential buyers or to solicit new potential customers.
• Initiating contact with potential customers through cold-calling or responding to inquiries generated from advertisements.
• Creating relationships with customers to identify their potential needs and qualify their interests and viability to drive sales.
• Presenting product information to customers once you have identified their needs.
• Moving solid leads through the marketing funnel, connecting them to a salesperson, and arranging in-person meetings, emails, or phone calls.
• Following up with potential customers who expressed interest but did not purchase any goods or services.
• Performing regular follow-up calls or emails and facilitating communication with existing customers to ensure their satisfaction and identify new potential needs.
• Collaborating with sales executives to ensure the company's goals and targets are met.

Dapps is a decentralized app store that makes it easy to adopt and find Web 3 applications. Dapps use protocol-level technology as their foundation to create a decentralized, open-source app store.

To us, a company’s culture is the team’s everyday actions and beliefs. We aspire to create a team of individuals who hold common values but are diverse in their worldviews.

• Work with multi-disciplinary teams: design, art, production, engineering, etc. from product conception and throughout production to shape and thoroughly document the product strategy, including feature sets, merchandising, purchasing drivers, pricing, tools, and other success factors.
• Measure the success of product features after release and optimize their performance through split testing and rapid, data-informed iteration.
• Ideally, you have previous technical experience with Decentralized products. You are driven by shipping financial services built on crypto assets and public blockchain infrastructure.
• Highly organized with the ability to manage projects and consistently meet deadlines.
• Ability to resolve business as well as technical issues and served as a liaison between business groups and technical developers.
• Flexibility to adapt to a changing environment, keeping current with new and updated processes and procedures

• 3+ years of relevant experience
• Conversant in the fundamentals of DeFi/Web3/Blockchain/Crypto
• Strong analytical skills and ability to strategize across multiple product areas and potential business opportunities
• Love for unicorns :)
•  

• We make sure you are growing professionally with quarterly goals and appraisals
• Health is wealth, so we provide health insurance
• Stand on Top - Employee professional development program
• Welcoming a new member of the family is a great please so we provide maternity and paternity leave

And much more...

• Masters certification in CT-P101, P102, P103
• Masters certification in Cramer control, Extron, AMX
• In-depth knowledge of BiAmp, Boss, Crestron and BSS Programming
• In-depth knowledge of VC Integration
• Understanding of AMX/CRESTRON programming cause/effect impact on overall audiovisual systems.
• Extensive knowledge of RS232/422/485 and IP-based control protocol products.
• Ability to manage multiple priorities with flexibility in a fast-paced environment.
• Strong customer service orientation, excellent interpersonal, verbal and written communication skills.
• Must be able to work cooperatively with others in a team-oriented environment.
• 8+ years of programming experience in AMX/CRESTRON control system source code and touch panel interface with deep working knowledge of Biamp, Lutron, Extrom, Plasmas and Projectors, AMX/Crestron, and others.
• CTS and other industry certifications will be an add-on.

• Knowledge about Job Portals and Familiarity with Job Posting
• Understanding the organization's expectations in terms of the job description and specs.
• Reviewing and Shortlisting of Profiles from employment portals, networking sites, referencing networking, and job search
• Continuous efforts to ensure the talent pool data is updated timely
• Conduct Preliminary interviews, telephonic interviews, and candidate shortlisting
• For accessing passive prospective prospects, effectively utilizing one's own network, building a database, digital platforms, and referrals
• Examine the candidate's abilities, knowledge of various technologies, and essential responsibilities.
• Schedule in-person and telephonic rounds of interviews, complete technical testing, and stay in touch with prospects until they are recruited.
• Maintaining professional connections with all parties involved is essential (Ops. Managers, HR Managers, Team Members, candidates, etc.)
• Working with Hiring Managers on a regular basis to ensure that sourcing timelines are reached.
• Identify new strategies for sourcing candidates and creating new leads using the technique.
• Good understanding of keywords and how to use them when looking for resumes.
• Maintain communication with the candidates who have been given positions until they have accepted them, and so on.
• Keeping track of the recruitment database and reporting to the HOD on a frequent basis as needed. There will be a greater emphasis on employee retention and lower employee turnover.
• Finding individuals who are qualified for the job based on the job description provided.

Desired Skills:

• Pragmatic
• Self-Motivated
• Analytical Mindset
• Coordination between the team and supervisors is transparent.
• Capable of working under duress and multitasking
• Should be able to operate independently with little supervision.
• Educating yourself Agility and a can-do attitude
• Excellent communication skills, both written and vocal
• English is the preferred language for communication.
• Must be a leader and a motivator.
• Coordination abilities are essential.

• Study design briefs and determine requirements
• Schedule projects and define budget constraints
• Conceptualize visuals based on requirements
• Prepare rough drafts and present ideas
• Develop illustrations, logos, and other designs using software or by hand
• Use the appropriate colors and layouts for each graphic
• Work with copywriters and creative director to produce a final design
• Test graphics across various media
• Amend designs after feedback
• Ensure final graphics and layouts are visually appealing and on-brand

• Proven graphic designing experience
• A strong portfolio of illustrations or other graphics
• Familiarity with design software and technologies (such as Sketch, Figma, Adobe XD, InDesign, Illustrator, Dreamweaver, Photoshop)
• A keen eye for aesthetics and details
• Excellent communication skills
• Ability to work methodically and meet deadlines
• Degree in Design, Fine Arts or related field is a plus