
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
- You possess a sense of urgency for problem resolution and knows where to go for that resolution.
- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

Similar jobs
MemoNeet, a leading Edtech Startup with over 900K+ downloads for NEET exam preparation about to reach Million Users, is on a mission to empower students through innovative technology.
We are seeking a skilled and dedicated full-time Full-Time Flutter Developer. This is a fully remote position, offering a base pay of INR 12000 with an INR 3000 performance bonus based on work performance. Additionally, monthly incremental base pay and bonus adjustments will be made based on your outstanding performance.
Position: Frontend Developer
Location: Baner, Pune
Experience: 2+ Years
We are looking for a Senior Developer in the team who will take part in developing our product, mentor other team members, and find creative solutions for customer needs. The ideal candidate is one who is able to communicate well in person, on paper, and in code. You love to make an impact and thrive in small, collaborative, energetic teams. You are a product-focused, self-driven individual taking pride and ownership of your work.
About FlytBase
At FlytBase, we’re not just creating a product—we’re on a zero-to-one journey, building a whole new global category that’s never existed before.
What does that mean? We’re on a mission to unlock the world’s third dimension with fully autonomous drones. It’s the first of its kind. Therefore, everything we do requires first-principle thinking, bold experimentation, and a willingness to push boundaries.
If you’re bored of cookie-cutter playbooks and ready for something fresh, exciting (and yes, involving drones), this is your place.
Don’t believe it? Challenge us—We’d be more than happy to tell you why we’re so confident in what we’re building!
Role and Responsibilities:
- Collaborate with Designers, Product Managers for carving out the right front-end architecture.
- Develop web applications that are secure, reusable, modular, and scalable.
- Develop robust, modular, and testable code
- Optimize frontend load times, debug rendering issues, and overall provide a smooth experience to the user.
- Work directly with UI/UX, Product, and Customer Success to help create impacting customer features as the product face of FlytBase.
Best suited for candidates who
- Experience in building scalable and component-based UI architecture for the enterprise using Angular and/or any modern front-end framework.
- Strong coding experience in TypeScript, JavaScript, HTML, and CSS
- Implementing micro-frontends patterns using technology like NgRX, NgXS, and Web Components.
- Experience working in a complete Software Development life cycle involving analysis, technical design, development, testing, troubleshooting, maintenance, documentation and Agile Methodology
- Good understanding of REST APIs and Microservices.
- Should have an understanding of how resources are organized and how applications should align based on the same.
Why Cybernetyx?
- Work on groundbreaking machine vision projects that leverage the latest advancements in AI.
- Join a team of leading experts in machine vision, AI, and machine learning. Competitive salary, exceptional benefits, and flexible work options. Opportunity for continuous learning and development.
- Make a tangible impact in the tech industry and beyond.
About Our Team:
You will be a part of a cutting-edge team that specializes in the development of machine vision-based AI products. Our team is committed to pushing the boundaries of what's possible, delivering solutions that revolutionize various industries.
Your Day-to-Day Role:
- Developing and optimizing vision algorithms in C/C++.
- Collaborate with cross-functional teams to integrate machine vision capabilities into larger systems and products.
- Software Engineer - Computer Vision at Cybernetyx 1
- Implement real-time processing techniques for handling video and image data.
- Conduct research to improve existing technologies and contribute to product development.
- Utilize QT for application development, if applicable.
- Leverage OpenCV library for computer vision tasks.
What Are We Looking For:
- 4+ years of experience in C/C++ programming.
- Experience with QT is beneficial but not mandatory.
- Knowledge of OpenCV library is a plus but not required.
- Strong understanding of machine vision, image processing, and AI algorithms. Analytical mindset with strong problem-solving skills.
- Ability to work in a fast-paced, collaborative environment.
we need Candidates for Sales and Marketing for pan India . Distribution Channels , Retail Channels ,and Entertainment
About our Client
Our client is a B2B2C tech firm backed by India’s largest retailer and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech
It aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.
The company currently powers closed-loop loyalty programs for all different brands under its parent retail group. Currently, it has 20Mn+ registered customers and 3Mn MAU across 8 brands. Its vision is to be at the center of D2C Brands and the consumer consumption ecosystem
Responsibilities and Duties
- Develop React Native and Android Mobile Applications from design
- Can analyse requirements and communicate with clients
- Must have proficiency in communication
- Should have knowledge of Core Android, Java, Kotlin, React Native, MySQL, SQLite, MVVM, MVP and MVC.
- Work on bug fixes and improvement of Mobile applications.
- Preferred to have knowledge in React Native and Android both.
Required Experience, Skills and Qualifications
- 3 + years of experience in Android development.
- Minimum 1 Year experience in React Native development.
- BE/MS/MCA/PGDCA degree in Computer Science, Engineering or a related subject.
- Have worked on ReactJS Projects
Regards
Team Merito
Responsibilities
- Manage incoming calls, chat and emails from customers in a prompt and swift manner
- Identify & assess customer’s needs, clarify information and provide solutions and alternatives wherever applicable
- Manage and resolve customer complaints, escalate to concerned authority when necessary
- Build sustainable relationships and trust with customers through open and interactive communication
- Provide accurate & complete information to improve customer satisfaction leading to noticeable results
- Maintain records of every interaction and forward to concerned team member whenever necessary
Who can apply:
- Graduate from any stream
- 2+ years experience in a customer support role
- Strong Track record of performance
- Strong listening , written and verbal communication skills
- Customer focus and adaptability to different personality types
- Ability to multitask, set priorities and manage time effectively
- Must be fluent in English, proficiency in other languages is an advantage.
- Familiarity with working Freshdesk/Zendesk/Zoho Desk is desirable
Responsibilities
- Join the product research team to develop the leading Geodata and GeoAI platform in Hong Kong
- Be part of the product team to develop web front-end interface with a focus of data and AI application
- Develop automated software in Arical data and AI pipeline
- On job training for rapid product development cycle
- Will have to deliver reliable and maintainable code
- Use analytical skills effectively for hands on problem solving
- Translate UI/UX design wireframes to actual code
- Work with UI/UX designer
Requirements
- Degree or above in Computer Science, Information Systems, or related fields
- Coursework in programming, data science, machine learning, AI and databases
- Strong organizational and project management skills
- Proficiency with client-side scripting and database technology
Technical skills
- Knowledge of one or more system programming languages (Python, C++, Java, etc)
- Knowledge of MongoDB and other NoSQL data stores such as Redis
- Proficiency with HTML, CSS, JavaScript, cross-browser optimization
- Proficiency with one or more front-end web development framework (Bootstrap, Angular, React)
- Knowledge of one or more web-scripting languages (PHP, Rudy, Node.js etc)
- Knowledge of web-scraping library (Beautiful Soup, web driver etc)
- Knowledge of API packaging and Docker deployment
- Knowledge of app development
- Knowledge of UI/UX design
Details
- Work from home
Job Description: -
Comm-IT is seeking an enthusiastic Web Developer to help our fast-growing development team in India. You will play an important role and be a part of creating a product used by millions of people.
Responsibilities: -
- Design and build advanced web applications / products for desktop browsers, mobile web & feature phone.
- You work in agile cross-functional team to create great customer experiences and implement high quality code into production.
- Work on bug fixing and improving application performance.
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- You prioritize performance in all your development - both network and rendering
Requirements: -
- Minimum of 6 months - 1 year of experience in software development.
- This project requires full stack experience creating applications and products using .Net and C# development, HTML 5, jQuery library and CSS3.
- Strong Web backend knowledge in Asp.Net Web API, Razer pages, .Net Entity Framework and MS SQL scripting.
- Experience developing REST-based APIs.
- Knowledge in TypeScript / JavaScript front-end back-end development experience
- Knowledge in CSS & layout skills – modern Bootstrap, CSS layout techniques
- Good understanding of object-oriented programming and its implementation
- Interest working in Cloud-based technologies.
- Confidence to work as part of a Scrum Team.
- Desire to learn new
Nice to have (Add-On): -
- Knowledge of multiple back-end languages (e.g., C#, Java, Python) and JavaScript frameworks (e.g., Angular, React, Node.js, Blazor Framework)
- Familiarity with databases (e.g., MySQL, MongoDB), web servers (e.g., Apache) and UI/UX design
- Experience creating automated unit tests and functional test.









