
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
- You possess a sense of urgency for problem resolution and knows where to go for that resolution.
- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

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Job Title: Assistant Manager - Sales - BUILDING AUTOMATION SOLUTIONS
1. Job Overview: The position requires a dynamic Sales and Marketing Engineer with experience in BUILDING AUTOMATION SOLUTIONS Project Sales. The role involves driving sales, building client
relationships, and promoting BUILDING AUTOMATION SOLUTIONS to achieve business objectives.
2. Responsibilities:
Sales and Marketing Strategy:
Develop and implement comprehensive sales and marketing strategies for BUILDING
AUTOMATION SOLUTIONS.
Identify and pursue new business opportunities in target markets and industry segments.
Collaborate with the marketing team to create compelling promotional materials.
Client Engagement:
Build and maintain strong relationships with existing clients while actively seeking new
partnerships.
Conduct client needs assessments and propose tailored BUILDING AUTOMATION
SOLUTIONS
Conduct product demonstrations and presentations to showcase the benefits of offerings.
Technical Expertise:
Possess in-depth technical knowledge of BUILDING AUTOMATION SOLUTIONS & ELV
systems.
Provide technical support to clients during pre-sales and post-sales phases.
Stay abreast of industry trends to position solutions competitively.
Market Analysis:
Conduct market research to identify industry trends, competitor activities, and market
demands.
Analyze customer feedback and market dynamics to enhance product offerings.
3. Qualifications:
Bachelor's degree in Instrumentational / Electronics Engineering, Automation, or a related
field.
Proven experience in sales and marketing of BUILDING AUTOMATION SOLUTIONS.
Strong technical understanding of HVAC and BUILDING AUTOMATION SOLUTIONS.
Excellent communication and presentation skills.
Results-oriented with a track record of meeting or exceeding sales targets.
4. Key Skills:
Automation Sales BUILDING AUTOMATION SOLUTIONS/ELV /Project Sales
Additional Skills:
Automation Products/Project Knowledge.
5. Benefits
Competitive salary and commission structure.
Health insurance and other benefits.
Opportunities for professional development.
Experiences: 8 – 10 years
Salary: As per industry norms
Critical Skills:
• Knowledge of Intune / Autopilot
• Knowledge of windows reset
• Application downloads > recognize if something is blocked (Zscaler knowledge / or know how it works)
• Macro’s knowledge
• Communication skills
• Proactive
• Migrate user profiles, data, and settings to the new IT environment.
• Ensure data integrity and security during the migration process.
• Test and validate migrated data to identify and resolve any issues.
• Create and configure user accounts in the new IT environment.
• Assign appropriate permissions and access rights.
• Ensure seamless access to resources and applications
• Provide training and support to end-users during and after the migration process.
• Assist users with any issues or questions related to the new environment.
• Develop and maintain user documentation and knowledge base articles.
• Monitor the new environment for any issues or problems.
• Troubleshoot and resolve any migration-related issues.
• Provide ongoing support to end-users.
• Strong technical knowledge of IT infrastructure, including hardware, software, and networks
• Experience with end-user migration tools and techniques.
• Proficiency in Microsoft Office Suite and other productivity tools.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
Preferred Characteristics
• Ability to effectively communicate and instill confidence with peers and all key stakeholders.
• Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role.
• Excellent analytical, strategic conceptual thinking, strategic planning and execution skills.
• Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
• Expertise in budget planning and financial management
• Deep understanding of current and emerging technologies and how other enterprises are employing them to drive digital business and how they may be applied to the enterprise to drive digital business
• Ability to manage geographically diverse teams and overcome the culture clashes that may arise
• Ability to drive organizational change and build capabilities that effectively balance the needs for continuously exploiting capabilities to optimize operational efficiency, with delivering innovative and agile IT solutions to enable the business to explore digital business opportunities
• Excellent verbal and written communication skills, including the ability to explain digital concepts and technologies to business leaders, and business concepts to the IT workforce
What You will do
● Create beautiful software experiences for our customers using design thinking, lean and agile methodology.
● Design and develop software products from scratch using the latest cutting edge technologies, platforms and languages such as JAVA, python, Javascript, GoLang and Scala.
● Work in a dynamic, collaborative, transparent, non-hierarchical culture.
● Help to grow the next generation of developers and have a positive impact on the industry.
Basic Qualifications
● Experience: 8+ years.
● Engineering Degree in Computer Science OR Equivalent.
● Hands-on development experience with a broad mix of languages such as JAVA, Python, Javascript etc.
● Server-side development experience mainly in JAVA, (Python and nodeJS can be considerable)
● UI development experience in ReactJS or AngularJS or PolymerJS or EmberJS or Jquery etc.
● Passion for software engineering and follow the best coding concepts. ● Good to great problem solving and communication skills.
● Must have experience in technical architecture and design , code reviews and mentoring junior developers.
● Should have experience in stakeholder management and work along with architects as and when necessary to lead the project.
Nice to have Qualifications
● Product engineering and customer-centric mindset.
● Great OOP skills, including design patterns.
● Experience with devops, continuous integration & deployment.
● Exposure to big data technologies, Machine Learning and NLP will be a plus.
Benefits
● Competitive salary.
● Work from anywhere.
● Reimbursements for remote work set up.
● Insurance (including a top up insurance for COVID).
● Free Access to Online learning libraries such as O'reilly or equivalent Location Remote - work from anywhere
Job Description:
- Very good Core Java programming skills, with 7+ years of experience, of which 3 - 4 in core
- development programs.
- Expertise on Agile and Build (Jenkins/GIT/Continuous Integration)
- Rich experience in software development SDLC - Requirements, Analysis,
- coding, review process, build and test.
- Fair understanding Linux fundamentals
- Solid understanding of object-oriented programming
- Good English comprehension and communication skills, both oral and written,
- Ability to write routine business correspondence, and technical notes
- Strong customer service orientation, proactive in updates/blockers
Technical & Business Expertise:
-Hands on integration experience in SSIS/Mulesoft
- Hands on experience Azure Synapse
- Proven advanced level of writing database experience in SQL Server
- Proven advanced level of understanding about Data Lake
- Proven intermediate level of writing Python or similar programming language
- Intermediate understanding of Cloud Platforms (GCP)
- Intermediate understanding of Data Warehousing
- Advanced Understanding of Source Control (Github)
The website should support
1. Simplistic UI (to be provided on pen and paper by us)
2. Onboarding along with some questions
3. User portal which would display information as specified in our mockups (for now it would be 2-3 pages)
Backend
1. Login signup using google to be done by Django
2. Backend support to store custom information provided by frontend
Crawler and cron jobs
1. We need to fetch data from various websites which would have captcha, you would need to bypass captcha, crawl the website, fetch the data and store it to our backend.
2. You will need to create cron jobs so that data can be fetched on regular intervals which should be customizable for each customer account who have signed up via frontend
Urgently Hiring for Project Manager
Position: Project Manager
Skill Sets and capabilities:
Should have worked as project manager or project lead at least for 2 yrs.
Total 6yrs+IT experience
Good knowledge of insurance
Excellent knowledge of SDLC
Decent communication skill
Good on project planning, effort estimation and costing
Good in people management (should have handled min 5 people team)
Good in client expectation management
Good in technical and functional troubleshooting
Should have worked on Java, J2EE, MVC, Oracle/MS SQL
Interested candidates who can join on an immediate basis please share their Resume ASAP
Punchh creates the consistent, modern experiences consumers expect by bringing the power of identity resolution into physical retail. Punchh is the leader in delivering one-to-one customer engagement and loyalty beyond mobile devices for a consistent brand experience through every channel. The Punchh Loyalty and Engagement Platform, powered through artificial intelligence, guides consumers through their lifecycle from first-time customer to superfan, building meaningful relationships and dramatically increasing lifetime customer value. Nearly 200 global enterprise brands rely on Punchh to grow revenue by building customer relationships. The company is based in Silicon Valley, California with a second US office in Austin, TX and global offices across Canada, India, the United Kingdom, and Singapore.
About the role:
Punchh Tech India (Fully Owned Subsidiary of Punchh Inc., USA) is looking for creative React Native developers who think outside the box and can push the limits at times! These positions are about someone who is really passionate about creating world-class mobile apps in Android and/or iOS and has a serious app store portfolio to prove it. You will be in deep at every step of the development process and must be hands-on. Involvement from brainstorming to pushing ideas to the team and getting the apps out of the door in as little time as possible. You will also be a devil's advocate and look for flaws, suggest the remedy and motivate team members.
Job Location: Jaipur / Delhi NCR
Experience Required: Relevant 2+ years in React Native.
Skillset Required:-
- Good knowledge of JavaScript, OOPS, React- Native, mobile app lifecycle, GIT/SVN.
- Good understanding of UI/UX, app preformation, memory optimisation, delivery feasibilities, coding best practices, design principles.
- Ability to integrate existing components and make custom react - native components
- Ability to think laterally and contribute to problem-solving.
- Must be skilled and enthusiastic to explore new technologies and techniques to achieve project requirements.
- Understanding requirements and functional specifications and well versed with design programming principles.
- Knowledge of react native(RN) as a primary and knowledge of Android or iOS development as secondary skills required.
Benefits:
- Medical Coverage, to keep you and your family healthy.
- Compensation that stacks up with other tech companies in your area.
- Paid vacation days and holidays to rest and relax.
- Healthy lunch provided daily to fuel you through your work.
- Opportunities for career growth and training support, including fun team building events.
- Flexibility and a comfortable work environment for you to feel your best.







