Product Support Specialist

JOB DESCRIPTION

·        Develop business plans for allocated accounts. Achieve revenue targets 

·        Develop loyalty program strategy, design and develop programs to achieve identified engagement objectives.

·        Own agency deliverables wrt to allocated accounts – Program KPIs, operational SLAs, reporting & MIS, technology development, customer care operations, creative services, event management, print & productions etc.

·        Upsell and cross-sell Colorgenics’s services by finding new avenues of revenue generation within allocated accounts

·        Conduct quarterly and annual program reviews with client’s senior management teams.

·        Share strategic inputs, industry best practices with clients and help driving the program performance

·        Develop and implement tactical campaigns to improve engagement through various initiatives and promotions.

·        Giving creative direction to the team. And act as a creative output reviewer and approver.  

·        Team mentoring & reviews.

·        Act as a facilitator of 3rd party auditors appointed by clients.

·        Keeping total control on invoicing and collections.

CANDIDATE PROFILE AND QUALIFICATION:

·        Thorough knowledge of CRM & loyalty marketing. A seasonal professional with at least 8 years’ experience in heading big accounts

·        Marketing & Analytics knowledge, excellent communication skills, Technical and Managerial experience in designing, developing & growing a loyalty program.

·        This role requires a solid background in loyalty program management and client relationship management.

·        Team handling exposure and aptitude to handle challenging circumstances.

·        MBA / PGDBM is required

What you can expect at Colorgenics?

A Dynamic workplace with start-up attitude which fuels your passion to learn and unlearn. You may expect a fantastic work atmosphere of like-minded individuals keen to do something out of the box and disruptive. 

Must have Experience of UI testing using Automation tools like Selenium for Web and , Appium for Mobile application. • Must have clear understanding about Selenium/Appium Architecture, Page Object Model, Page Factory designs, Singleton and Builder Design Pattern • Good Experience of using locators (CSS/Xpath), Action Interface, JavaScript Executor • Have good exposure in validating API’s using any tool such as Postman/SoapUI • Basic understanding of API testing using Rest Assured. • Basic understanding of BDD concept with Cucumber as Tool • Experience with TFS/ GitHub • Must have Knowledge of TestNG/Junit . • Must have Programming languages knowledge: Java with strong knowledge of OOPS concept,Exception Handling, Reflection, Serialization and Collection Framework • Must have worked with following technologies Extent Report, Apache POI, Log4J, JSON • Experience of working with any of the databases (e.g.: MSSQL, PostgreSQL, Mongo Db etc.) • Knowledge of Maven, Jenkins and Docker or equivalent CI/CD • Must have good Manual testing experience of STLC, creating test scenarios, test cases with different test design techniques, Logging defects • Strong team player, flexible and should be able to shape up with different teams. • Demonstrated ability to focus and complete multi tasks on time. • Above average communication and should be able to explain architecture of current project. • Working experience in testing the AUT developed/delivered with Agile project framework. • Hands on experience on at least one Test Management or Defect Management tool for example ALM, JIRA, or any Microsoft tool etc. If this role sounds exciting to you and fulfil your future goals, then we would love to hear from you.

Designation: Sr. Software Engineer – React Native

Work Location: Chennai/Bangalore

Experience: 

• 4 - 8 years of experience in development with minimum 2 years in react native.

Description:

• Should have min 2+ years of Hands-on experience in React Native development.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux
• Experience with JavaScript, Typescript, CSS, HTML5 and front-end languages.
• Good understanding of Android/ iOS design guidelines, SDK.
• Exposure to building React Native components in native iOS and Android.
• Solve complex technical, scalability or performance challenges.
• Familiarity with code versioning tools such as Git, SVN, Gitlab.

Educational Requirements:

B.E/B.Tech (CS/IT/ECE), MSc (CS), MCA

Technical:

• Rich experience with .NET Core (MVC)
• Strong C# and object-oriented programming skills
• Working knowledge of MSSQL 2016 or Above
• Html5, CSS3, LINQ, Entity Framework 6.X
• Provide best practices for Client-Side scripting using JQuery, ReactJS
• Previous experience with Web API, Restful APIs
• Core Architecture and Design Patterns (Builder, Generic Repository)
• Proficient understanding of code versioning tools (e.g. GIT, Azure DevOps)
• Experience with IoT projects would be added advantage

Non Technical:

• Effective Communication skills
• Good Listener & Interpersonal Skills
• Excellent Team Player
• Troubleshooting and Problem Solving Skills
• Assist with other areas of the Application Development Life Cycle as needed
• Required Test Driven Development Approach

Roles & Responsibilities:

• Able to attend Daily Scrum meetings
• Familiar with Agile Development Methodologies (Scrum/Kanban)
• Participate in peer-reviews for solutions related to coding.
• Help Team Leader to manage the flow of day-to-day operations
• Able to work with minimal supervision
• Maintain high standards of application quality within the team by establishing good practices and habits.

Hammoq Inc is a rapidly growing startup in the reselling sector. Our app provides product listings, cross-platform data analytics, and Cross-platform delisting as our core services.

Launched Web app in 2020 and iOS app at the start of 2021, we are continuing our exponential growth, and we were hoping you could play a core role in our mission.

Hammoq is looking for a Senior ML/Machine Vision Architect / Researcher, an expert in Deep Learning, to join our passionate developers' team to create our unique SaaS web app.

The ideal candidate will be responsible for developing new Machine Learning / Machine vision models according to the business needs. 

*What you'll do

• You’ll lead the ML R&D process at Hammoq.
• You will build ML architectures to optimise the process. 
• You'll collaborate with our hardworking, nimble, and supportive team through daily standups, company presentations, product demos, slack discussions
• You'll work on solving machine vision / Machine Learning problems and implementations.
• You'll use ML libraries of IOS and Android to build and run models on the mobile devices

Skills and expertise that will help you succeed

• Must have experience working with OpenCV, TensorFlow, and Keras environment 
• Must have the ability to develop your own models.
• Working experience of training and deploying computer vision models  
• Experience in Computer Vision and Machine Learning (including Deep Learning) algorithms. 
• Experience in image analytics - including feature extraction, object detection, classification, and tracking 
• Experience in image manipulation
• PhD in Computer Vision , Machine Learning, Machine Vision or any related field is a must.
• Strong programming skills in Python, including NumPy, Scikit Learn, Pandas, and Matplotlib 
• Self-governing analytical problem-solving skills for efficient and uninterrupted development of solutions
• Strong communications skills for an adequate description of technical concepts to others

Nice to have

• Experience in building APIs implementing ML models
• Knowledge or basic understanding of any Cloud ML technologies or Cloud ML service providers.
• Experience in the e-commerce industry

• Key Result Areas

1. End to end ownership in the consumer facing B2C tech team and deliver solutions to solve business problems.

1. Advanced Javascript, CSS, HTML 5, D/XHTML, XML, JSON, DOM Concepts

1. Must have worked on a SPA framework: ReactJS, Node JS, AngularJS or InfernoJS

1. Own the development methodology. Align with the executive team to improve the development process, prioritize projects and manage multiple work streams

1. Extensive Work with open-source technologies and built services architecture as this will prove to be an invaluable asset in building solutions.

1. Lead a team of Software Developers, Server Engineers and QA Engineers, establishing development practices and standards

1. Extensive skill on React JS, Node JS

1. Experience on various PHP frameworks like Cakephp, Laravel, CI etc would be plus

1. Work with scrum teams and product managers using agile methodologies to deliver high quality solutions on time
2. Jumping on a call with clients to understand the requirement and profile them the right solution, helping formulate an effective solution and turning it into a working application
3. Conducting website performance and unit tests
4. Heavy involvement in the requirements gathering, development and operational stages of new projects
5. Troubleshoot and debug related application defects with existing and new applications
6. Work collaboratively with the frontend team and other team members, train other members and get trained if required

DUTIES & RESPONSIBILITIES 

• Own & lead full cycle development: design, implementation, testing & debugging for an automotive product.
• Create conceptual system designs, assess risks, conduct design trade studies, and develop a product that meets feature requirements for integrating sensor, processing and software systems. 
• Lead innovative system development projects with responsibility for achievement of cost, schedule, and technical requirements, with an eye toward technology maturation, transition, and follow on work. 
• Generate comprehensive engineering documentation.
• Responsible for end-to-end system firmware development to include power management, boot loaders, scheduling, RTOS and /or bare metal implementations.
• Troubleshoot and resolve complex software problems in embedded real-time systems.
• Source code development, review & maintenance (C/C++).
• Dive into & take ownership of critical design issues.
• Analyse & propose solutions for performance bottlenecks.
• Address all aspects of technology readiness, including manufacturability. 
• Help build robust methodology and processes to deliver the technology to products. 

REQUIRED SKILLS & EXPERIENCE 

• Experience in embedded architecture, external interfaces, product constraints, along with ability to develop architectures / features that meet these constraints while providing new value for the platform. 
• Experience in system architecture, operating system, device architecture, hardware design.
• Strong background in software methodology & full cycle development (Design, implementation, testing & debugging).
• Expertise in embedded microcontrollers’ architecture.
• Expertise in software designing and programming in C/C++ is a must.
• Algorithm modelling, benchmarking, implementation & digital signal processing.
• Understanding of hardware & software co-verification & emulation platforms
• Experience in understanding hardware, clock-level issues, bridges, delays, interrupts, clock gating, polling etc. 
• Experience with lab instrumentation like oscilloscope, logic/ protocol for debugging embedded systems at HW level. 
• Bachelors | Masters degree in Computer Science or Electronics &  Communication engineering with 2-5 years of relevant experience is a must.

Years of Experience:- 1.5+

Qualification:- BE Computer Engineering/MCA

Industry:- Software
Location:- Andheri