
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
- You possess a sense of urgency for problem resolution and knows where to go for that resolution.
- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

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PWIP, Bangalore
Job Summary
We're seeking an enthusiastic salesperson to join our team. Generating leads, conducting sales
calls, maintaining our CRM database, and fulfilling sales targets are all tasks of the sales
executive.
Description of Job Duties
Developing sales strategy and setting sales goals.
Prospect research and lead generation.
Building communication with potential and existing customers through phone, email,
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Creating and sending proposals and quotes.
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Attending meetings with the sales staff.
Skills & Requirements
Should be able to join immediately
High school diploma.
1+ years of sales experience.
Excellent sales and customer service abilities.
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Excellent communication and presenting abilities.
Microsoft Office, CRM, and sales software programs expertise.
Good problem-solving and negotiation abilities.
Salary Range
300000- 360000 Per Annum
Location
Bangalore
Language
Hindi, English, and Karnada is mandatory
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My Next Developer is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand.
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Job Location- Pune
Experience – 4 to 7 Years
Notice Period - Immediate preferred
The Ideal Candidate-
This position is for UI Developers with hands-on experience in leading-edge technologies, looking to mark a niche in the software Industry
Essential Skills-
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- Strong Command on Core Javascript, Core Java
- Strong Command on Angular JS and React JS
- Strong Knowledge of HTML5, CSS3
- Highly Preferred, experience in D3, Canvas API
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If you are interested in an exciting role with learning and rewards, do apply.

