
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
- You possess a sense of urgency for problem resolution and knows where to go for that resolution.
- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

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JOB DESCRIPTION
· Develop business plans for allocated accounts. Achieve revenue targets
· Develop loyalty program strategy, design and develop programs to achieve identified engagement objectives.
· Own agency deliverables wrt to allocated accounts – Program KPIs, operational SLAs, reporting & MIS, technology development, customer care operations, creative services, event management, print & productions etc.
· Upsell and cross-sell Colorgenics’s services by finding new avenues of revenue generation within allocated accounts
· Conduct quarterly and annual program reviews with client’s senior management teams.
· Share strategic inputs, industry best practices with clients and help driving the program performance
· Develop and implement tactical campaigns to improve engagement through various initiatives and promotions.
· Giving creative direction to the team. And act as a creative output reviewer and approver.
· Team mentoring & reviews.
· Act as a facilitator of 3rd party auditors appointed by clients.
· Keeping total control on invoicing and collections.
CANDIDATE PROFILE AND QUALIFICATION:
· Thorough knowledge of CRM & loyalty marketing. A seasonal professional with at least 8 years’ experience in heading big accounts
· Marketing & Analytics knowledge, excellent communication skills, Technical and Managerial experience in designing, developing & growing a loyalty program.
· This role requires a solid background in loyalty program management and client relationship management.
· Team handling exposure and aptitude to handle challenging circumstances.
· MBA / PGDBM is required
What you can expect at Colorgenics?
A Dynamic workplace with start-up attitude which fuels your passion to learn and unlearn. You may expect a fantastic work atmosphere of like-minded individuals keen to do something out of the box and disruptive.
Must have Experience of UI testing using Automation tools like Selenium for Web and , Appium for Mobile application. • Must have clear understanding about Selenium/Appium Architecture, Page Object Model, Page Factory designs, Singleton and Builder Design Pattern • Good Experience of using locators (CSS/Xpath), Action Interface, JavaScript Executor • Have good exposure in validating API’s using any tool such as Postman/SoapUI • Basic understanding of API testing using Rest Assured. • Basic understanding of BDD concept with Cucumber as Tool • Experience with TFS/ GitHub • Must have Knowledge of TestNG/Junit . • Must have Programming languages knowledge: Java with strong knowledge of OOPS concept,Exception Handling, Reflection, Serialization and Collection Framework • Must have worked with following technologies Extent Report, Apache POI, Log4J, JSON • Experience of working with any of the databases (e.g.: MSSQL, PostgreSQL, Mongo Db etc.) • Knowledge of Maven, Jenkins and Docker or equivalent CI/CD • Must have good Manual testing experience of STLC, creating test scenarios, test cases with different test design techniques, Logging defects • Strong team player, flexible and should be able to shape up with different teams. • Demonstrated ability to focus and complete multi tasks on time. • Above average communication and should be able to explain architecture of current project. • Working experience in testing the AUT developed/delivered with Agile project framework. • Hands on experience on at least one Test Management or Defect Management tool for example ALM, JIRA, or any Microsoft tool etc. If this role sounds exciting to you and fulfil your future goals, then we would love to hear from you.


Designation: Sr. Software Engineer – React Native
Work Location: Chennai/Bangalore
Experience:
- 4 - 8 years of experience in development with minimum 2 years in react native.
Description:
- Should have min 2+ years of Hands-on experience in React Native development.
- Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux
- Experience with JavaScript, Typescript, CSS, HTML5 and front-end languages.
- Good understanding of Android/ iOS design guidelines, SDK.
- Exposure to building React Native components in native iOS and Android.
- Solve complex technical, scalability or performance challenges.
- Familiarity with code versioning tools such as Git, SVN, Gitlab.
Educational Requirements:
B.E/B.Tech (CS/IT/ECE), MSc (CS), MCA


Technical:
- Rich experience with .NET Core (MVC)
- Strong C# and object-oriented programming skills
- Working knowledge of MSSQL 2016 or Above
- Html5, CSS3, LINQ, Entity Framework 6.X
- Provide best practices for Client-Side scripting using JQuery, ReactJS
- Previous experience with Web API, Restful APIs
- Core Architecture and Design Patterns (Builder, Generic Repository)
- Proficient understanding of code versioning tools (e.g. GIT, Azure DevOps)
- Experience with IoT projects would be added advantage
Non Technical:
- Effective Communication skills
- Good Listener & Interpersonal Skills
- Excellent Team Player
- Troubleshooting and Problem Solving Skills
- Assist with other areas of the Application Development Life Cycle as needed
- Required Test Driven Development Approach
Roles & Responsibilities:
- Able to attend Daily Scrum meetings
- Familiar with Agile Development Methodologies (Scrum/Kanban)
- Participate in peer-reviews for solutions related to coding.
- Help Team Leader to manage the flow of day-to-day operations
- Able to work with minimal supervision
- Maintain high standards of application quality within the team by establishing good practices and habits.
Hammoq Inc is a rapidly growing startup in the reselling sector. Our app provides product listings, cross-platform data analytics, and Cross-platform delisting as our core services.
Launched Web app in 2020 and iOS app at the start of 2021, we are continuing our exponential growth, and we were hoping you could play a core role in our mission.
Hammoq is looking for a Senior ML/Machine Vision Architect / Researcher, an expert in Deep Learning, to join our passionate developers' team to create our unique SaaS web app.
The ideal candidate will be responsible for developing new Machine Learning / Machine vision models according to the business needs.
*What you'll do
- You’ll lead the ML R&D process at Hammoq.
- You will build ML architectures to optimise the process.
- You'll collaborate with our hardworking, nimble, and supportive team through daily standups, company presentations, product demos, slack discussions
- You'll work on solving machine vision / Machine Learning problems and implementations.
- You'll use ML libraries of IOS and Android to build and run models on the mobile devices
Skills and expertise that will help you succeed
- Must have experience working with OpenCV, TensorFlow, and Keras environment
- Must have the ability to develop your own models.
- Working experience of training and deploying computer vision models
- Experience in Computer Vision and Machine Learning (including Deep Learning) algorithms.
- Experience in image analytics - including feature extraction, object detection, classification, and tracking
- Experience in image manipulation
- PhD in Computer Vision , Machine Learning, Machine Vision or any related field is a must.
- Strong programming skills in Python, including NumPy, Scikit Learn, Pandas, and Matplotlib
- Self-governing analytical problem-solving skills for efficient and uninterrupted development of solutions
- Strong communications skills for an adequate description of technical concepts to others
Nice to have
- Experience in building APIs implementing ML models
- Knowledge or basic understanding of any Cloud ML technologies or Cloud ML service providers.
- Experience in the e-commerce industry


- Key Result Areas
- End to end ownership in the consumer facing B2C tech team and deliver solutions to solve business problems.
- Advanced Javascript, CSS, HTML 5, D/XHTML, XML, JSON, DOM Concepts
- Must have worked on a SPA framework: ReactJS, Node JS, AngularJS or InfernoJS
- Own the development methodology. Align with the executive team to improve the development process, prioritize projects and manage multiple work streams
- Extensive Work with open-source technologies and built services architecture as this will prove to be an invaluable asset in building solutions.
- Lead a team of Software Developers, Server Engineers and QA Engineers, establishing development practices and standards
- Extensive skill on React JS, Node JS
- Experience on various PHP frameworks like Cakephp, Laravel, CI etc would be plus
- Work with scrum teams and product managers using agile methodologies to deliver high quality solutions on time
- Jumping on a call with clients to understand the requirement and profile them the right solution, helping formulate an effective solution and turning it into a working application
- Conducting website performance and unit tests
- Heavy involvement in the requirements gathering, development and operational stages of new projects
- Troubleshoot and debug related application defects with existing and new applications
- Work collaboratively with the frontend team and other team members, train other members and get trained if required
DUTIES & RESPONSIBILITIES
- Own & lead full cycle development: design, implementation, testing & debugging for an automotive product.
- Create conceptual system designs, assess risks, conduct design trade studies, and develop a product that meets feature requirements for integrating sensor, processing and software systems.
- Lead innovative system development projects with responsibility for achievement of cost, schedule, and technical requirements, with an eye toward technology maturation, transition, and follow on work.
- Generate comprehensive engineering documentation.
- Responsible for end-to-end system firmware development to include power management, boot loaders, scheduling, RTOS and /or bare metal implementations.
- Troubleshoot and resolve complex software problems in embedded real-time systems.
- Source code development, review & maintenance (C/C++).
- Dive into & take ownership of critical design issues.
- Analyse & propose solutions for performance bottlenecks.
- Address all aspects of technology readiness, including manufacturability.
- Help build robust methodology and processes to deliver the technology to products.
REQUIRED SKILLS & EXPERIENCE
- Experience in embedded architecture, external interfaces, product constraints, along with ability to develop architectures / features that meet these constraints while providing new value for the platform.
- Experience in system architecture, operating system, device architecture, hardware design.
- Strong background in software methodology & full cycle development (Design, implementation, testing & debugging).
- Expertise in embedded microcontrollers’ architecture.
- Expertise in software designing and programming in C/C++ is a must.
- Algorithm modelling, benchmarking, implementation & digital signal processing.
- Understanding of hardware & software co-verification & emulation platforms
- Experience in understanding hardware, clock-level issues, bridges, delays, interrupts, clock gating, polling etc.
- Experience with lab instrumentation like oscilloscope, logic/ protocol for debugging embedded systems at HW level.
- Bachelors | Masters degree in Computer Science or Electronics & Communication engineering with 2-5 years of relevant experience is a must.

Years of Experience:- 1.5+
Qualification:- BE Computer Engineering/MCA
Industry:- Software
Location:- Andheri

