
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
- You possess a sense of urgency for problem resolution and knows where to go for that resolution.
- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

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In 2016, we started imagining a world where 'good' is valued and rewarded. Based on this lofty mission of making the world a better place, powered by human kindness, we started looking for our answers in data and technology. At the SuperHuman Race, we take pride in using creativity and data to solve intersections. In working out these solutions, we discover the engineers, the architects, and the authors that live and breathe deep inside the colorful fabric of society. We automate social purposes for organizations and deliver impact-related insights to all of our users. At the core of the SuperHuman Race is the belief that while good work is important and aspiring to make an impact is necessary, it cannot be sustainable unless it is also fun!
Job Summary
We are looking for a results-driven Software Tester to be responsible for designing and executing tests to ensure software usability and reliability. The ideal candidate will conduct detailed testing, analyze results, and collaborate with the design and development teams to ensure product quality and performance.
Our products are intricately integrated with our customers’ sustainability strategies and corporate branding. The testing team plays a crucial role in maintaining compatibility with Microsoft Office products, APIs, and third-party integrations. You’ll be testing products that serve diverse account types and regions across the SuperHuman Race ecosystem.
Key Responsibilities:
- Analyze product requirements, business logic, and technical specifications for web and mobile platforms.
- Develop and execute comprehensive test plans and strategies for web, Android, and iOS applications.
- Create detailed, reusable test cases for functional, regression, performance, and UI testing.
- Conduct functional, UI/UX, cross-browser, and cross-platform testing.
- Apply agile test methodologies and continuous integration practices.
- Design and maintain automation frameworks (Selenium preferred).
- Support automation using programming/scripting languages (PHP, JS, or similar).
- Log and verify defects, assisting developers in issue recreation and resolution.
- Conduct vulnerability and penetration testing to identify security risks.
- Validate MySQL database operations (queries, data integrity, migrations).
- Participate in test case automation (Selenium) and performance testing.
- Collaborate on CI/CD pipelines for automated testing during deployments.
- Perform manual and automated test execution while maintaining documentation.
- Stay updated on testing tools, methodologies, and industry trends.
- Contribute to quality improvement through root cause analysis (CAPA, RCA, 5-Why, etc.).
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- 2+ years of professional experience in front-end development.
- Strong proficiency in HTML5, CSS3, JavaScript, and jQuery.
- Experience with Bootstrap and responsive web design principles.
- Proficiency in Git or other version control systems.
- Understanding of cross-platform optimization and mobile responsiveness.
- Familiarity with front-end build tools (Webpack, Gulp, or similar).
- Experience with front-end frameworks (React, Vue.js, or Angular) is a plus.
- Basic understanding of PHP and RESTful API integration
- Familiarity with image editing tools such as Figma, Adobe XD, Photoshop, or Gimp.
- Strong problem-solving, analytical, and debugging skills.
Preferred Skills:
- Experience in performance testing and automation frameworks.
- Knowledge of security and API testing (REST APIs).
- Ability to work with Windows, Mac, and Linux environments.
- Understanding of release processes and CI/CD best practices.
- Strong mentoring and coaching abilities for team collaboration.
Why Join Us?
- Build purpose-driven digital experiences that create measurable social and environmental impact.
- Work with a talented, mission-driven team across sustainability, tech, and design.
- Exposure to cutting-edge technologies and international projects.
- 5 Days Working.
- Smart Business Casuals Dress Code.
- Paid Time Off and Work-from-Home Flexibility (as required).
How to apply?
Send your resume and portfolio (if available) with a brief overview of your work, current CTC & Notice Period details to arman @ mysuperhumanrace dot com
Subject: Application for Software Tester
At SHR, we believe in meritocracy and are proud of the diverse team we have built. We welcome talent from all regions, geographies, languages, backgrounds, cultures, genders, and age groups in our attempt to accelerate progress and deliver on our shared goals of sustainability & equity.
JD: Technical Project Manager (MERN stack)
Exp: 9-20 Yrs
Location: Anywhere India (Remote)
- 10 + Yrs of total experience along with knowledge and experience in MERN (Mongo db, Express js, React js and Node js) stack.
- Experience to lead and manage technical teams.
- Experience in Agile project management and Scrum
- Expertise in Engineering Delivery
- Experience in working on deployments and CI/CD.
- Full stack development experience
- Hands on experience in MERN stack
Merchify is a one-stop solution for creators to start their merch store for zero investment. Our goal is to empower creators to monetize their content and grow their audience without the need for any upfront investment.
We’re in search of a back-end engineer that specializes in building highly scalable, highly available, reliable, secure, and fault-tolerant systems. As a part of the Core Backend team, you'll be working on some complex and interesting problems. With a lean team like ours, you'll have ample opportunities to work with various aspects of the application and build something meaningful.
What you'll do?
- Work closely with design, product management, and front-end teams to create REST APIs using NestJS
- Write reusable, testable, and efficient code
- Design and implementation of low-latency, high-availability, and performant applications
- Work on the implementation of security and data protection
- Review and optimize the app usage by monitoring key metrics and rectifying the issues proactively
Must haves
- 1+ years of experience in NodeJS-based frameworks like NestJS, and microservices-based architecture is a bonus.
- Understanding of OOPS concepts, persistence, threading, queuing, and caching.
- Thorough knowledge of designing, implementing and scaling relational and document-based databases
- A love for systems and an ability to think through and plan for their life cycles, edge cases, interactions, and failure modes
- First principles thinking, Excellent problem-solving ability
- A good all-rounder with a can-do, startup mentality
Nice to haves
- Experience with ReactJS
- Cloud deployment and scaling experience
Why you should join today?
Merchify wants to make a change for the better in lifelong learning. By joining at the start of the adventure you will have an opportunity to make this your own baby and have fun shaping the future of the industry.
● Develop a growth strategy focused both on financial gain and customer satisfaction
● Conduct research to identify new markets and customer needs
● Arrange business meetings with prospective clients
● Promote the company’s products/services addressing or predicting clients’ objectives
● Build long-term relationships with new and existing customers
● Have an in-depth knowledge of business products and value proposition
● Follow industry trends locally & internationally
Requirements –
● Proven working experience as a business development manager or a relevant role
● Experience in customer support is a plus
● Proficiency in MS Office and CRM software (e.g. Salesforce)
● Proficiency in English
● Market knowledge
● Communication and negotiation skills
● Ability to build rapport
● Time management and planning skills
● Background in Engineering is a big plus
● MBA from a reputed college
Qualification (Must):
BE + MBA
Urgent Opening for Mobile Automation Testing with Value Labs
Kindly share your details;-
Total Experience:
Relevant Experience:
Current CTC:
Exp CTC:
Offer:
Notice Period:
JD:-• Well versed with Functional/Manual Testing and testing documentation
• SeeTest Automation/Appium Automation tool
• Must have Mobile Automation Experience
• Good communication skills and should be able to handle the projects independently
• Should be flexible and ready to support when required and able to work in handshake model with onsite counter parts.
• Very good communication skills to take up Dev, client, and onsite communication.
• Ready API Automation Expertise
• JIRA Tool Experience
• Should be willing to learn new libraries and apply them in project quickly
• Willing to learn UI automation test frameworks
• Should work on Shifts 2-11PM
Regards
Ajay Kumar(Kindly reach me at ajay.kumar@saivasystemdotcom)
● You’ve been building scalable backend solutions for web applications.
● You have experience with any of these backend programming languages -- Python,
NodeJS or Java.
● You write an understandable, very high quality, testable code with an eye towards
maintainability.
● You are a strong communicator. Explaining complex technical concepts to designers,
support, and other engineers is no problem for you.
● You possess strong computer science fundamentals: data structures, algorithms,
programming languages, distributed systems, and information retrieval.
● You have completed a bachelor's degree in Computer Science, Engineering or related
field, or equivalent training, fellowship, or work experience.
- Writing well-designed, stable and efficient code
- Building reusable components and libraries for future
- Troubleshooting and debugging to optimize performance
- Providing code documentation and other inputs to technical documents
- Participating in code reviews
- Troubleshooting and bug fixing
- Identifying bottlenecks and improving software efficiency
- Collaborating with the design team on developing micro-services
What are we Building at Fyp?
Fyp is a Digital Banking Product for the GenZ. The Fyp App has been crafted especially for the young age audience in India and gives them digital banking experience and helps them to learn different aspects of personal finance and make them smarter with money.
Qualification: BE/BTech/ME/MTech with consistent growth in performance in the career.
Experience: 4-6 years
No. of Positions: 5
About this role
Are you interested in building innovative technology that shapes the financial markets? Do you like working at the speed of a startup, and tackling some of the world’s most interesting challenges? Do you want to work with, and learn from, hands-on leaders in technology and finance?
At Fyp, we are looking for Software Engineers who like to innovate and solve complex problems. We recognize that strength comes from diversity, and we will embrace your unique skills, curiosity, drive, and passion while giving you the opportunity to grow technically and as an individual.
Responsibilities
- Translate designs and wireframes into high-quality code
- Design, build and maintain high performance, reusable, and reliable Java code
- Ensure the best possible performance, quality, and responsiveness of the application
- Identify and correct bottlenecks and fix bugs
- Help maintain code quality, organization, and automatization
Skills
- Good understanding of MVVM architecture
- Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
- Familiarity with RESTful APIs to connect Android applications to back-end services
- Strong knowledge of Android UI design principles, patterns, and best practices
- Experience with offline storage, threading, and performance tuning
- Ability to design applications around natural user interfaces, such as “touch”
- Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
- Knowledge of the open-source Android ecosystem and the libraries available for common tasks
- Ability to understand business requirements and translate them into technical requirements
- Familiarity with cloud message APIs and push notifications
- A knack for benchmarking and optimization
- Understanding of Google’s Android design principles and interface guidelines
- Proficient understanding of code versioning tools, such as Git
·
What We Offer
- Competitive package and remuneration linked to performance
- Exponential growth, entrepreneurial environment where you can create significant business value and forge your own path
- A platform for accelerated professional development and career growth with significant levels of responsibility and accountability
- Family Medical Insurance Policy
Proficient with .NET Core development using C#
In-depth knowledge and experience with web development technologies including http://asp.net/" target="_blank">ASP.NET, ADO.net, MVC, HTML, HTML5, XML, JavaScript, JSON, JQUERY/Angular Js, Bootstrap and CSS
In-depth knowledge and experience with distributed application development: Web API, WCF, WF, LINQ, EF
In-depth knowledge and experience with database development including relational database design, SQL(TSQL, SPs, Triggers), and ORM technologies
Skills: Ap.net Core, C#, SQL server, Javascript, and Jquery
Experience: Min 1 year
Location: Andheri, Mumbai











