Cutshort logo
Exotel logo
Product Support Specialist
Product Support Specialist
Exotel's logo

Product Support Specialist

Vivek Kumar's profile picture
Posted by Vivek Kumar
1 - 5 yrs
₹3L - ₹5L / yr
Bengaluru (Bangalore)
Skills
Product support
Customer Support
Customer Relationship Management (CRM)

About the Role

 

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

 

About us

 

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.


We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

 

Why should you join us?

 

  • You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
  • You enjoy resolving customer issues and providing feasible solutions.
  • You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
  • You consistently thrive for excellence.

 

What will you do?

 

  • You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
  • You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
  • You will explore customer data to identify trends with the objective of issue resolution.
  • You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
  • You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
  • You will be working in different shifts so as to ensure the client issues are addressed on time.

 

What we look for?

 

  • 2-5 years of experience in 24x7 customer support operations.
  • You have experience in B2B Software support and understanding of Saas platforms
  • You have excellent communication skills, ability to identify complex customer problems.
  • You possess a sense of urgency for problem resolution and knows where to go for that resolution.
  • You have the eagerness for learning and staying up-to-date on new product or policy changes.
  • Start-up experience would be a plus.
  • You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos

About Exotel

Founded :
2011
Type :
Product
Size :
1000-5000
Stage :
Raised funding

About

Exotel is one of India's leading cloud telephony companies. We help businesses manage calls & SMS using our call center software & virtual numbers.

Read more

Connect with the team

Profile picture
Rashmme Eshwar
Profile picture
Sourabh Choraria
Profile picture
Sandeepa Samuel
Profile picture
Vivek Kumar
Profile picture
Abhilipsa Subudhi
Profile picture
Ishwar Sridharan

Company social profiles

bloglinkedintwitterfacebook

Similar jobs

Credilio Financial Technologies Pvt. Ltd.
Mumbai
2 - 6 yrs
Best in industry
Information security
ISO/IEC 27001:2005
PCI DSS
Audit
Internal audit
+2 more

Location: Mumbai, Andheri

Work Mode: WFO(Monday- Friday)

Notice Period: Immediate/30 Days


Job Summary: Focus on supporting audit processes with regulatory bodies including RBI, Banks, and other financial institutions. Maintain compliance with multiple frameworks such as ISO 27001, PCI-DSS etc. Conduct regular internal security assessment & provide InfoSec training.  


Required Skills and Knowledge

Working knowledge of:

• Information security concepts and principles

• Basic networking and system security

• Windows and Linux operating systems

• Common security tools and technologies

• Audit management systems


Compliance knowledge & understanding of:

• ISO 27001 framework and implementation

• Data protection regulations

• PCIDSS requirements and controls

• RBI's Cyber Security Framework

• Banking sector regulatory requirements


Required Experience /Qualifications

2-6 years of experience in information security, audit, or compliance roles

• Previous exposure to regulatory audits is highly desirable.

• Experience in banking/financial services sector is a plus

• Bachelor’s degree in computer science, Information Technology, Information Security, or related field.


Certifications (Any one of the following preferred):

• CompTIA Security+

• CISA

• ISO 27001 Lead Auditor

• Other Industry Certifications 


Principal Duties/Responsibilities

• Act as a liaison between external auditors and internal teams during regulatory audits.

• Coordinate with RBI auditors, banking auditors, and other regulatory bodies.

• Prepare comprehensive audit evidence packages according to regulatory requirements.

• Maintain audit calendars and tracking systems for various regulatory assessments.

• Create and maintain audit trails for all regulatory interactions.

• Assist in maintaining compliance with multiple frameworks: Payment Card Industry Data Security Standard (PCIDSS) ISO 27001 Information Security Management System RBI's Cyber Security Framework Banking regulatory requirements

• Help conduct regular internal assessments against compliance requirements.

• Support the implementation and documentation of security controls

• Monitor compliance status and help prepare compliance dashboards

• Support internal security assessments and reviews: Access control reviews User privilege assessments Security configuration reviews

Policy compliance checks

• Document security findings and observations

• Help create and maintain security control documentation

• Perform risk assessment.

• Support vulnerability assessment and penetration testing coordination • Contribute to the development of audit checklists and templates

• Keep updated with latest regulatory requirements and security standards

Read more
Tirupati
5 - 10 yrs
₹8L - ₹15L / yr
PowerBI
DAX
SQL
Advanced analytics
MS-Excel
+5 more

. Power BI Developer

Job Id: QX005

About Us:

The QX Impact was launched with a mission to make A.I accessible and affordable and deliver AI Products/Solutions at scale for the enterprises by bringing the power of Data, AI, and Engineering to drive digital transformation. We believe without insights; businesses will continue to face challenges to better understand their customers and even lose them. Secondly, without insights businesses won't’ be able to deliver differentiated products/services; and finally, without insights, businesses can’t achieve a new level of “Operational Excellence” is crucial to remain competitive, meeting rising customer expectations, expanding markets, and digitalization.

Job Summary:

We are seeking a creative, collaborative, adaptable Power BI Developer to join our agile team of highly skilled data scientists, data engineers, and UX developers. The Data Visualization Specialist is responsible for turning abstract information from data analyses into appealing and understandable visualizations that improve business insights from the results of the analyses. He or she is a creative thinker who understands user interface design and applies visualizations skills such as user experience design, data visualization, and graphical design. The individual in this role understands how information is turned into knowledge and how this knowledge supports and enables key business processes.

Key Responsibilities:

·       Design and Develop visualizations to manipulate complex datasets in simple, intuitive, interactive formats

·       Develop data visualization techniques in developing business analytics and semantic data access requirements

·       Translate business analytics needs into data visualization requirements, typically via iterative/agile prototyping

·       Work closely with data engineers and data scientists to optimally design and implement semantic data consumption within data visualization environments

  • Convert data into business insights using advanced visualization techniques to help with data-driven decision making and management reporting
  • Should have the ability to interact with customers, interpret business requirements and design documents
  • Should be able to blend, manipulate & transform data to create powerful/Interactive dashboards
  • Should have experience in admin activities like publishing, adding users, creation of subscriptions and deployment
  • Knowledge of databases, warehouses, business intelligence systems, Hadoop, Python, and other data analysis tools is good to have

·       Should have the ability to write Advanced SQL queries & stored procedures, a strong understanding of relational and dimensional data models

Must Have:

·       Bachelor’s degree (preferably in Computer Science, Mathematics, or a related technical discipline) or equivalent combination of education and experience.

·       5+ years of hands-on experience in designing and developing visualizations in Power BI.

·       3–4 years of experience with self-service BI tools (preferably Power BI).

·       Strong knowledge and experience in SQL with solid understanding of relational databases and normalization.

·       Proficiency in writing DAX queries in Power BI Desktop.

·       Ability to implement row-level security and application security layer models in Power BI.

·       Expertise in advanced-level calculations on datasets.

·       5+ years of experience in data preparation, data gateways, and data warehousing projects.

·       Technical expertise in data modeling, data mart design, and data extraction from multiple sources.

·       Strong knowledge of prototyping, designing, and requirement analysis.

·       Excellent analytical, written, and oral communication skills.

·       High attention to detail.

Good-to-Have:

·       Experience with cloud and big data platforms (AWS, Azure, SQL Server, Data Warehouse, Azure Data Warehousing, Databricks, Big Data).

·       Experience with Tableau (developing dashboards, administration, and architecture).

·       Broader BI exposure beyond Power BI.

Competencies:

·       Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications.

·       Self-Development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

·       Action Oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

·       Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

  • Optimize Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

Why Join Us?

  • Be part of a collaborative and agile team driving cutting-edge AI and data engineering solutions.
  • Work on impactful projects that make a difference across industries.
  • Opportunities for professional growth and continuous learning.
  • Competitive salary and benefits package.

Application Details

Ready to make an impact? Apply today and become part of the QX Impact team!


Read more
Talent Pro
Mayank choudhary
Posted by Mayank choudhary
Bengaluru (Bangalore)
6 - 9 yrs
₹30L - ₹35L / yr
skill iconReact.js
skill iconAngularJS (1.x)
MobX
scss
Relational Database (RDBMS)

Candidate must have Experience with Language React, Angular,MobX, and SCSS .


Candidate should have Hands-on experience working with RDBMS


Candidate should have developed from scratch.


Candidate should be more stronger in Angular.


Candidate from service based companies will be preferred.

Read more
Propellum Infotech
at Propellum Infotech
2 recruiters
Mayanka Shrivastava
Posted by Mayanka Shrivastava
Mumbai
1 - 3 yrs
₹4L - ₹5L / yr
Business Development
International sales
Inside Sales
SOFTWARE SALES

We are looking for an experienced, ambitious and energetic BD professional to join our Sales team and help us expand our clientele.

 

Responsibilities:

  • Identify the various stakeholders within the targeted organization and understand how to gather key information like reporting structure, budget cycles.
  • Finding Key Contacts from the Targeted Accounts / Region & recognize the decision makers to generate Interest among them Via Phone Calls and Emails.
  • Networking and Initiating Dialogues with Senior Executives in Corporate (CPO, V. P, Directors Etc. ).
  • Prepare and deliver appropriate presentations on our offerings for Sales demo.
  • Engage with prospects on an on-going basis for requirement gathering and relationship building throughout the sales cycle.
  • Provide strategic inputs for the business based on interactions with prospective customers.
  • End to end sales process (From Lead Generation till deal Closure ).
  • Selling experience in the IT services/products domain for International Market (especially North America & Western Europe).

 

Requirements: Experience: 1+ years in:

  • Delivering demos and hosting pre-sales calls for US Market preferred.
  • Confident & goal-oriented team player with good grip on the English language.
  • Powerful verbal, written, presentation, facilitation, communication, relationship building, social networking skills.
  • Strategic, analytical and problem solving mindset.
  • Ability to work independently and proactively in a dynamic environment.
  • Ability to grow and handle more responsibility / accountability.
  • Should be comfortable working in flexible shifts timings, as will be handling a Specific Territory in the International Market from Mumbai.
Read more
Ethara AI
Usha Pandey
Posted by Usha Pandey
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
2 - 5 yrs
₹10L - ₹12L / yr
skill iconPython
skill iconJavascript
RESTful APIs

Company: Ethara AI

Location: Gurgaon (Work From Office)

Employment Type: Full-Time

Experience Required: 2–4 Years

Open Roles: Software Engineers (Python Fullstack)


About Us

Ethara AI is a leading AI and data services company in India, specializing in building high-quality, domain-specific datasets for Large Language Model (LLM) fine-tuning. Our work bridges the gap between academic learning and real world AI applications, and we are committed to nurturing the next generation of AI professionals.


Role Overview:-

We are looking for experienced Python Fullstack Software Engineers who can contribute to post training AI development workflows with strong proficiency in coding tasks and evaluation logic. This role involves working on high-impact AI infrastructure projects, including but not limited to:

 Code generation, validation, and transformation across Python, Java, JavaScript, and modern frameworks;

 Evaluation and improvement of model-generated code responses;

 Designing and verifying web application features, APIs, and test cases used in AI model alignment;

 Interpreting and executing task specifications to meet rigorous quality benchmarks;

 Collaborating with internal teams to meet daily throughput and quality targets within a structured environment.

Key Responsibilities:-

 Work on fullstack engineering tasks aligned with LLM post-training workflows;

 Analyze model-generated outputs for correctness, coherence, and adherence to task requirements;

 Write, review, and verify application logic and coding prompts across supported languages and frameworks;

 Maintain consistency, quality, and efficiency in code-focused deliverables;

 Engage with leads and PMs to meet productivity benchmarks (8–9 working hours daily);

 Stay updated with AI development standards and contribute to refining internal engineering processes.


Technical Skills Required:-

 Strong proficiency in Python and nice to have: Java, Node.js;

 Strong experience in frontend technologies: React.js, HTML/CSS, TypeScript;

 Familiarity with REST APIs, testing frameworks, and Git-based workflows;

 Ability to analyze, debug, and rewrite logic for correctness and clarity;

 Good understanding of model response evaluation and instruction-based coding logic

Qualifications:-

 Bachelor’s or Master’s degree in Computer Science, Engineering, or related field;

 2–4 years of experience in a software development role (Fullstack preferred);

 Prior exposure to AI/LLM environments or code-based evaluation tasks is a plus;

 Excellent written communication and logical reasoning abilities;

 Comfortable working from office in Gurgaon and committing to 8–9 hours of productive work daily


Why Join Us

 Be part of a high-growth team at the forefront of LLM post-training development;

 Work on real-world AI engineering problems with production-grade impact;

 Competitive compensation with performance-driven growth opportunities;

 Structured workflow, collaborative culture, and technically challenging projects


Read more
Qylis
shravan kumar
Posted by shravan kumar
Hyderabad
3 - 6 yrs
₹6L - ₹18L / yr
skill iconPython
Large Language Models (LLM)
TensorFlow
skill iconDocker
CI/CD
+1 more
  • Bachelor's or Master's degree in Computer Science, Engineering, or a related field. 
  • Minimum of 3 years of professional experience in developing and deploying AI/ML solutions. 
  • Strong proficiency in Python and relevant libraries such as TensorFlow, PyTorch, scikit-learn, and Transformers.
  • Hands-on experience with at least one Python web framework (FastAPI or Flask) for building APIs and backend services.
  • Solid understanding of machine learning algorithms, deep learning architectures, and GenAI concepts.
  • Experience with containerization technologies (Docker) and orchestration platforms (Kubernetes).
  • Proven experience working with the Azure cloud platform and its AI/ML and container services.
  • Familiarity with data engineering concepts and tools for data processing and preparation.
  • Experience with CI/CD pipelines and DevOps practices.
  • Strong problem-solving and analytical skills.
  • Excellent communication and collaboration skills. 
  • Ability to work independently and as part of a team.

Preferred Qualifications:

  • Experience with MLOps practices and tools for managing the ML lifecycle. 
  • Familiarity with other cloud platforms (e.g., AWS, GCP).
  • Experience with specific AI/ML application domains (e.g., NLP, computer vision, time series analysis).
  • Contributions to open-source AI/ML projects.
  • Relevant certifications in AI/ML or cloud technologies.


Read more
Safearth Clean Technologies
Remote, Mumbai, Pune, gujarat
2 - 5 yrs
₹7L - ₹11L / yr
Sales
Marketing & Communication
SolarWinds

Role & responsibilities

  • Develop new Leads of Industries who can install solar
  • Develop strong relationships with the different stakeholders in these industries
  • Generate proposals, offers
  • Conduct negotiations with prospective customers
  • Close orders with prospective customers
  • Work with the Products team to better mold the product as per the customers requirements
  • Hand hold a customer in their transition to renewable energy


Preferred candidate profile

  • Past work experience as a sales executive / manager in an EPC company / project developer
  • First hand knowledge of Rooftop Solar
  • Strong Industry connects to be able to work independently
  • Bachelors Degree in associated field
  • Comfortable with travelling over night to visit the site if required


Perks and benefits


  • Pay above industry standards
  • Very attractive Performance linked Bonus
  • Attractive ESOPs
  • 100% Ownership of the task
  • Flexible, employee centric work culture
  • Massive Growth Potential


Read more
Milestone Technologies Inc
Lavanya Muthum
Posted by Lavanya Muthum
Remote only
4 - 6 yrs
₹18L - ₹25L / yr
skill iconNodeJS (Node.js)
skill iconReact.js
skill iconAngular (2+)
skill iconAngularJS (1.x)
J2EE
+3 more
  • High School diploma or GED required 
  • A minimum of 5 years’ experience designing and building scalable web based applications 
  • Experience with RESTful web services, Java/Spring framework, NodeJS applications, React & Vue Frameworks 
  • Strong relational database modeling and SQL experience (Oracle, MSSQL)f 
  • Solid knowledge of testing principle and ability to build comprehensive test suite  
  • Demonstrated UI design and UX sensibilities 
  • Experience in scripting against Windows/Linux i.e. PowerShell, VB or Unix Shell Script, Python  
  • Ability to coordinate the release/deployment process and versioning, code, configuration management 
  • Experience with Git/Bitbucket and Opensource Tools and Agile methodologies 
  • Experience leading software developers on development best practices as a technical lead 
  • Experience with using JIRA (for defect tracking and for ITSM ticketing with Incident/Problem/Change)  
Read more
Response Informatics
Remote only
7 - 17 yrs
₹2L - ₹14L / yr
Salesforce
Salesforce Lightning
lwc
Sales Cloud
Service Cloud
  • Experience in design and architecture.
  • Sales cloud and service cloud expertise.
  • Multi brand, and associated security model is a key problem statement.
  • Channel integration using LWC is also a big topic of design discussions
  • Telco knowledge,TMF
Read more
one championship
one championship
Agency job
via Volks Consulting by Mutahira ahad
Bengaluru (Bangalore)
4.5 - 10 yrs
₹30L - ₹35L / yr
skill iconNodeJS (Node.js)
skill iconJava
Data Structures
Algorithms
SQL
+1 more

Position : Backend Developer – SDE3 : Java/Nodejs

 

As part of the engineering team, you would be expected to have deep technology expertise with a passion for building highly scalable products. This is a unique opportunity where you can impact the lives of people across 150+ countries!

 

Responsibilities

● Own architecture, design, development, and implementation of different modules/features of the services

● Design, develop, deploy and support web applications.

● Bring in industry best practices

● Discover opportunities for performance improvements

● Recommend ways to improve reliability, efficiency and code quality

● Focus on continuous delivery and reducing complexity

● Carry out code reviews and manage pull requests within the mobile application development team

● Build applications based on micro-services architecture

 

Requirements

● Overall 5+ years of experience in Backend development (Java or Nodejs).

● B.E/B.Tech in CS or equivalent streams from institute of repute (IITs, NITs, BITs, IIITs or equivalent)

● Strong object oriented design skills & knowledge of design patterns

● Experience in working with data platform & data lake pipeline building is preferred.

● Experience designing & developing distributed systems involving multiple web services, databases (both SQL and NoSQL), caches, queues, etc. taking into consideration scalability, availability, fault tolerance, consistency, etc. of the overall system

● Well-aware of and enforces development best practices: Unit Tests, Code Reviews, Integration Tests, CI/CD, Monitoring, Alerting, etc

Read more
Why apply to jobs via Cutshort
people_solving_puzzle
Personalized job matches
Stop wasting time. Get matched with jobs that meet your skills, aspirations and preferences.
people_verifying_people
Verified hiring teams
See actual hiring teams, find common social connections or connect with them directly.
ai_chip
Move faster with AI
We use AI to get you faster responses, recommendations and unmatched user experience.
Did not find a job you were looking for?
icon
Search for relevant jobs from 10000+ companies such as Google, Amazon & Uber actively hiring on Cutshort.
companies logo
companies logo
companies logo
companies logo
companies logo
Get to hear about interesting companies hiring right now
Company logo
Company logo
Company logo
Company logo
Company logo
Linkedin iconFollow Cutshort
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.
Shubham Vishwakarma's profile image

Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort
companies logos