
About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
- You possess a sense of urgency for problem resolution and knows where to go for that resolution.
- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.

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Key Responsibilities:
Design, develop, and maintain efficient, reusable, and reliable Go code.
Implement and integrate with back-end services, databases, and APIs.
Write clean, scalable, and testable code following best practices and design patterns.
Collaborate with cross-functional teams to define, design, and ship new features.
Optimize application performance for maximum speed and scalability.
Identify and address bottlenecks and bugs, and devise solutions to these problems.
Stay up-to-date with the latest industry trends, technologies, and best practices.
Required Qualifications:
Proven experience as a Golang Developer or similar role in software development.
Proficiency in Go programming language, paradigms, constructs, and idioms.
Experience with server-side development, microservices architecture, and RESTful APIs.
Familiarity with common Go frameworks and tools such as Gin.
Knowledge implementing monitoring, logging, and alerting systems
Experience with SQL and NoSQL databases (e.g., PostgreSQL, MySQL, MongoDB).
Understanding of code versioning tools, such as Git.
Strong understanding of concurrency and parallelism in Go.
Experience with cloud platforms (AWS, GCP, Azure) and containerization (Docker, Kubernetes) is a plus.
Excellent problem-solving skills and attention to detail.
Ability to work effectively both independently and as part of a team.
Sales Manager
Location : Mumbai (3),
Hyderabad (4)
Minimum 2 years in Luxury Smart Home Automation,
Lighting, Interiors, or Building Materials sales
• Direct HNI client handling• Capable of closing ₹30 Lakhs/year
with avg. ticket size of ₹5 Lakhs+• Strong network with A & A+ category
architects
₹10–12 LPA (Fixed)+ Incentives, TA, Insurance, Gratuity, Leave
Encashment
- Strong B2B Tech / SaaS Sales Profile, with a focus on Global Large Enterprises
- Mandatory (Experience 1): Must have minimum 8+ YOE in B2B Tech Sales for complex ERP Tech, B2B SaaS, or Tech Product Sales.
- Mandatory (Experience 2) : Must have 2+ YOE in B2B SaaS Sales.
- Mandatory (Experience 3): Must have minimum 2+ YOE in dealing with Direct Sales to Large Enterprise accounts in US Market.
- Mandatory (Experience 4): Must have handled deal / ticket size of average 70K+ USD and 750K+ USD of Annual Target.
- Mandatory (Experience 5): Must have experience with long sales cycles (3 to 6-months) for complex ERP solutions, consultative selling, and working with CXO-level stakeholders
- Mandatory (Experience 6): Must have seen strong career growth/promotions in last 5 years, and should be a Senior Manager or above in the current role
- Mandatory (Compensation): Current total compensation (Fixed + Variable) must be ₹60 LPA or above.
Preferred
- Preferred (Experience): Some managing/mentoring experience is a plus.
- Preferred (Education) - MBA from Tier-1 Colleges
Preferred Companies
Target Companies (1) - 6sense, Anaplan, Airtable, Avalara, Browserstack, Chargebee, Datatrain, Drivetrain, Druva, Freshworks, Gusto, Hackerrank, Highradius, HubSpot, Intercom, Kissflow, Moengage, Mosaic Tech, Ordway, Outplay, Paperflite, Planful, QuickBooks, Ramp, Revenuehero, Rippling, Rocketium
Target Companies (2) - Sezzle, Slack, Spendesk, Sprinto, Stripe, SuperOps, Survey Sparrow, Vanta, Whatfix, Xero, Zeda.io, Zoho, zycus, Darwinbox, Entropik, Everstage, Facilio, Growfin, Growfin.ai, Haptik, Interviewbit, Lead Squared, Leadle, Prezent, Recko, Recruiterflow, SentientGeeks, Spendflo, Squadstack, Vertice, Zenoti
Secondary Skills: Streaming, Archiving , AWS / AZURE / CLOUD
Role:
· Should have strong programming and support experience in Java, J2EE technologies
· Should have good experience in Core Java, JSP, Sevlets, JDBC
· Good exposure in Hadoop development ( HDFS, Map Reduce, Hive, HBase, Spark)
· Should have 2+ years of Java experience and 1+ years of experience in Hadoop
· Should possess good communication skills
Money Honey Financial Services has an open position for a well-qualified Software developer, to be filled immediately. If you have a combination of deep experience with ASP.Net, MVC, C#, JQuery, JavaScript experience with databases and domain-driven application systems, a history of working successfully in small innovative software teams, and a flexible, upbeat approach to working with colleagues.
Job Description:
● Strong hands-on technical expertise on Microsoft ASP.Net, MVC, C#, JavaScript, Jquery and SQL Server
● Exposure to SDLC tools, such as: Visual Studio, JIRA, Git including CI/CD and test automation
● Leading the development team in the design, development, coding, testing and implementation of IT applications in on-prem and cloud environment.
● Proficient in the software development lifecycle and underlying processes. Exposure to Agile methodologies is very useful
● Strong communication skills both oral and written to handle team, client and management levels.
● Work with business teams in understanding and prioritizing the requirements for future releases.
● Developing standards and procedures to ensure that software quality standards are met and consistent.
● Proven track record in designing and delivering technical solutions
● Strong management experience particularly managing multiple application development teams, including L1 and L2 support.
● Confident, resourceful and transparent.
About Company: Money Honey Financial Services Pvt Ltd. is a one-stop shop for information, advice as well as transaction execution of financial services. We offer Mutual Fund, Fixed Deposit, Govt Bonds, Public Issue of NCD, IPO, P2P, etc.. Servicing more than 75,000 clients with the help of 150-member team.
Experience : 9 years to 12 years
Shift Timings : 5 PM to 2 AM
Location- Hyderabad
Requirement:
- Minimum 9 years total IT experience, preferably in SAP HCM.
- Minimum 5 years of experience in design and configuration of SAP CA Payroll.
- Must have 2-3 full life cycle implementations for SAP/EC CA Payroll.
- Should have worked as an SME for CA payroll.
- Payroll catalog definition including wage type definition and configuration
- Third party remittance
- Off cycle payroll definition and processing
- Pre-DME and DME
- Garnishments definition, reporting and management
- Hands-on with pay statements, Taxation, YE adjustments and Tax forms (Adobe and Mag Media)
- Benefits configuration and Integration with 3rd party systems
- Detailed knowledge and understanding of integration with Compensation and Time Management
- Experience in creating and defining custom operations and rules
- Experience with year-end activities and support packs implementation and legal changes
- Sound knowledge in HR-FI integrations and reporting.
- Excellent written and verbal communication skills
- Willing to work US Hours Shift
- Excellent written and verbal communication skills
Mandatory Skills:
C#, dotnet core
Preferred Skills:
Good communication skill is mandatory.
Experience with Dot net with C#
We are seeking a driven, self-motivated sales executive to join our growing organization. In this position, you will be responsible for pursuing sales opportunities through traditional channels and by utilizing new technology and communication software to reach new prospects. Strong interpersonal skills and a customer-focused approach are a must.Sales Executive Duties and Responsibilities.
Responsibilities and Duties
- Actively seek out new sales opportunities with HR Managers in various industries
- Build network of HR Consultants and spheres of influence in order to grow prospect lists
- Listen and draw out the concerns/problems of others to identify possible solutions
- Identify the traits of the ideal customer and seek to find others with the same traits
- Conduct market research to identify selling possibilities and evaluate customer needs
- Set up meetings with potential clients Prepare and deliver presentations on products/services
- Prepare and report on goals, sales, and prospects
- Participate in events and conferences on behalf of the company Negotiate and close deals; handle complaints or objections
Required Experience, Skills and Qualifications
- Proven experience as a sales executive or relevant role ( Freshers can Also Apply)
- Thorough understanding of marketing and negotiating techniques
- Excellent knowledge of MS Office, MS Excel
- Proficiency in written and spoken English, second language a plus
- Experience with customer relationship tools
- Ability to travel
Benefits
Incentives
Traveling Allowance
Mobile Allowance









