About the Role
Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.
About us
Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.
We are a young company with humble beginnings in 2011 that grew from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.
Why should you join us?
- You enjoy customer interactions and solving problems on behalf of our customers is something that you are passionate about.
- You enjoy resolving customer issues and providing feasible solutions.
- You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
- You consistently thrive for excellence.
What will you do?
- You will be the voice of the Enterprise customer sand help customers with issues related to the platform. You will be responsible for addressing and resolving tickets from enterprise customers while adhering to SLAs.
- You will document customer pain points to help in process improvement. You will also surface customer feedback to product and engineering teams to drive improvements in the product.
- You will explore customer data to identify trends with the objective of issue resolution.
- You will resolve customer issues through process expertise without having to escalate to higher levels of management but also understands when higher level of authorization is required.
- You will effectively interact, collaborate and network with other departments to resolve customer issues, including account management, technical support, product and engineering teams.
- You will be working in different shifts so as to ensure the client issues are addressed on time.
What we look for?
- 2-5 years of experience in 24x7 customer support operations.
- You have experience in B2B Software support and understanding of Saas platforms
- You have excellent communication skills, ability to identify complex customer problems.
- You possess a sense of urgency for problem resolution and knows where to go for that resolution.
- You have the eagerness for learning and staying up-to-date on new product or policy changes.
- Start-up experience would be a plus.
- You should have working knowledge about APIs and ticket management tools (such as Freshdesk, Postman, Grafana…) will be a plus or a learning mindset.
Subodh Popalwar
Software Engineer, Memorres
About Exotel
About
Exotel is one of India's leading cloud telephony companies. We help businesses manage calls & SMS using our call center software & virtual numbers.
Company social profiles
Similar jobs
Position: Business Development Executive
Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)
Company: JNJ Technologies & Services LLP - http://jnjservices.co.in/
Location: Vijayawada, Andra Pradesh
Language: English & Hindi
Salary: 2.50 LPA to 4.80 LPA
We are looking for a resilient, empathic Business Development Executive to contribute to
the growth of our company. Business development executives are responsible for finding
and retaining clients, encouraging extant clients to purchase added products or features,
and remaining abreast of changes in consumption.
Requirements:
• Bachelor's degree in business management, marketing, or related field.
• 0 - 3 years' relevant work experience in business development or similar field
preferred.
• Excellent written and verbal communication skills.
• Ability to handle multiple projects simultaneously and work under pressure.
• Proficient in Microsoft Office and relevant software.
Responsibilities:
• Identifying profitable business opportunities
• Conducting extensive market research
• Creating actionable business strategies
• Nurturing relationships with clients
• Analyzing market trends.
After your selection, we are having 7 days of unpaid OJT and this is for everyone who joins in sales. In which 1 day will be product training and product briefing session will be conducted. In OJT period you are required to achieve 2 sale unit of any ticket size in order to get on boarded as a permanent employee of the company. If your shortlisted, you can expect your Intent offer letter by EOD and you can attend the product training tomorrow.
Python
Django
FlaskRole Description
This is a full-time hybrid role for a Python Developer. The Python Developer will be responsible for back-end web development, software development, object-oriented programming, programming, and databases. The role is located in Navi Mumbai but offers flexibility for some remote work.
Qualifications
- Back-end web development and software development skills
- Proficiency in object-oriented programming and programming languages, specifically Python
- Experience with databases, such as MySQL and PostgreSQL
- Experience with source code management tools, such as Git
- Strong problem solving and analytical skills
- Bachelor's degree in Computer Science, Computer Engineering, or related field
- Experience with algorithm design and analysis is a plus
- Experience with financial markets and trading is a plus
Required Skills:
- Candidate must have 3-4 years’ experience .
- Proficiency in Python programming language
- Strong knowledge of Django and Flask frameworks
- Experience in developing and maintaining backend applications
- Understanding of RESTful APIs and database management
- Familiarity with version control systems, such as Git
- Good problem-solving and communication skills
- Proficiency in Python programming language
- Strong knowledge of Django and Flask frameworks
- Experience in developing and maintaining backend applications
- Understanding of RESTful APIs and database management
- Familiarity with version control systems, such as Git
- Good problem-solving and communication skills
- Act as a key point of contact to the Business Transformation Services, Business Analysis, and Functional Architecture and Solution Architecture groups throughout the implementation
- Interface with business stakeholders to determine key design/process decisions, and contribute to overall delivery plan.
- Deliver assigned tasks complete and on time as designated by the Programme Office to ensure smooth progress of the implementation.
- Contribute and take ownership for various project related tasks / planning activities as the programme evolves
- Knowledge and Practical experience of Project Management methodologies – ability to configure delivery work stream frameworks to progress timelines and delivery milestones
- Demonstrate ability in planning consulting/functional work & ownership of project outcomes
Qualification: MBA(Tier 1 B-School)
Angular (2+)
AngularJS (1.x)We are looking for a Front-end developer responsible for developing & integrating intuitive web-applications. Your primary focus will be to implement a complete user interface in the form of a responsive web app, with a focus on performance. Your main duties will include creating modules and components and coupling them together into a functional app. The artistic design will be delivered to you, together with a few HTML templates, but we will ask for your help in regard to designing, CSS, javascript, typescript, git, responsiveness, and the final HTML rendered on the browser. A thorough understanding of all of the components and infrastructure is required.
Job Responsibility
- Delivering a complete front- end application
- Ensuring high performance on mobile and desktop
- Writing tested, idiomatic, and documented JavaScript, HTML and CSS
- Coordinating the workflow between the graphic designer, the HTML coder, backend developer, and yourself
- Cooperating with the back-end developer in the process of building the RESTful API
- Communicating with external web services
- Expertise of Angular and good command over TypeScript
- Understanding the nature of asynchronous programming and its quirks and workarounds
- Good understanding of server-side CSS preprocessors such as Stylus, Less, etc depending on your technology stack
- Good understanding of UI/UX technologies such as HTML5, CSS3, Bootstrap
- Understanding accessibility and security compliance depending on the specific project
- User authentication and authorization between multiple systems, servers, and environments
- Understanding fundamental design principles behind a scalable application
- Thorough knowledge of web markup and experience with UI component library like Angular Material
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Experience in working with service workers in angular and caching
- Proficient understanding of code versioning tools, such as Git
Preferred Qualifications (Desired Skills/Experience):
- 2+ years of work experience
- B.E/B.Tech or any other related field
Ruby on Rails (ROR)
Javascript
MongoDB
React.jsExperience Required - 2 years to 6 years
Salary -60 to 70k
Location -A-45 Atrium of Quark city Mohali
Requirements:
We are looking for a Ruby on Rails developer responsible for managing the interchange of
data between the server and the users.
-Basic understanding of front-end technologies, such as JavaScript, HTML5, and
CSS3-Familiarity with concepts of MVC, Mocking, ORM, and RESTful
-A knack for writing clean, readable Ruby code
JavascriptAngularJS (1.x)Angular (2+)
HTML/CSSThe Opportunity
Near is looking for a Front-End Developer who is motivated to combine the art of design with programming. Responsibilities will include translation of the UI/UX design wireframes to actual code that will produce the application's visual elements. You will work with the Near Design team and bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks and works.
You will be part of one of the fastest-growing Enterprise SaaS companies – an excellent opportunity for people who can work independently and are self-driven.
Tasks include
- Optimize applications for maximum speed.
- Collaborate with back-end developers and web designers to improve usability.
- Get feedback from, and build solutions for users and customers.
- Build reusable code and libraries for future use.
- Write functional requirement documents and guides.
- Support back-end developers with coding and troubleshooting.
- Stay up-to-date on emerging technologies and skills.
Skills and Requirements
- Bachelor’s or Master's degree in engineering, Design, Fine Arts, or related field.
- 5+ Years of total experience; should have worked with Angular for more than two years.
- Expertise in designing and developing customer-facing web applications at scale.
- Proficiency in web markup, including HTML5, CSS3, JavaScript (ES6).
- Proficiency in client-side scripting and JavaScript & CSS frameworks, including jQuery, Bootstrap.
- Basic knowledge of image editing tools to crop, resize, or perform minor adjustments on an image. Familiarity with tools such as Illustrator and Photoshop is a plus.
- Proficiency in cross-browser compatibility issues and ways to work around them.
- Proficiency in code versioning tools, such as GIT.
- Knowledge about Highchart and Mapbox will be a plus.
- Passionate about learning new technologies.
- Excellent problem solving, analytical, and organization skills with an eye for detail.
About Near
Near is the world's largest source of intelligence on people and places, processing data from over 1.6 billion monthly users across 44 countries. The Near Platform powers data-driven marketing and enrichment offerings through a suite of SaaS products. The users of the platform can leverage audience, spatial, retail, among other data in a privacy-led environment.
Founded in 2012, Near is headquartered in Singapore with offices in San Francisco, New York, London, Bangalore, Tokyo, and Sydney. Today, marquee brands such as News Corp and Mastercard work with Near to provide enhanced customer experiences.
Near is backed by leading investors including Sequoia Capital, JP Morgan Private Equity Group, Cisco Investments, Telstra Ventures, and Greater Pacific Capital. Visit www.near.co to find out more.
DjangoAngular (2+)PythonReact.jsQualifications & Skills
• Bachelor or Master Degree in Computer Science from a reputed University
• 3 to 5 years of experience working in eCommerce domain, specifically at-least 2 to 4
years of experience working in Django and Python.
• React and/or Angular for front end
• Proficiency in MongoDB and MySql
• Technical Skills: JIRA, Gitlab, Rest API, GCP or AWS
• Experience in performance profiling, tuning, and optimization, caching mechanisms with
Enterprise level applicants
• Experience in writing unit testing and test case automation.
• Ability to operate in Agile environment with a start-up mentality and unstructured
environment, Energy, drive and passion to work, and operate in a digital world.
PHP
Follow CutshortSubodh Popalwar
Software Engineer, Memorres