HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge’s Fintech Platform for customer on-boarding, identity verification, fraud check and other services.
This is a chance for you to be working based out of our Client location in Navi Mumbai -- Biggest Indian PSU Bank featured in Fortune Global 500 list
As a Product Support Engineer, you will be responsible to represent HyperVerge and communicate with enterprise customers via telephone, or email for technical/general issues faced by them. To ensure that customer queries are resolved within the SLA and that customers are informed periodically about the status of issues faced by them.
OUTCOMES EXPECTED:
1. Customer Support
- Be the face of HyperVerge for Enterprise Customers on Product/application support. Ensure that their queries are responded to and resolved within the SLA
- Regularly update the customers on queries raised by them with an objective of keeping them informed about the state
2. Issue Management
- Manage the life cycle of the issues reported by Customers through basic diagnosis, documentation of diagnosis and routing of the problem to relevant team
- Act like a representative of the Customer following up with the internal teams to ensure that the issues are resolved within the committed timeline
- Ensure Issue Resolution Dates are within internal SLA. If not, escalate it to the right team member as per internal Escalation Policies
3. Product Understanding:
- Develop an in-depth understanding of HyperVerge's product and technology by troubleshooting, reproducing and determining the root cause for customer reported issues
- Work closely with Product and Engineering teams to find ways to improve the product
- Understand customer challenges and advocate for their needs with cross-functional teams like product management or software engineering
4. Support Process Improvement
- Constantly aim to make the Support Process more efficient by automating regularly performed mundane task
- Work with Product Team for creation and maintenance of the Issues Run Sheet so as to make resolution of future issues more efficient
- Document each and every issue faced by the Customers with the aim of creating a Knowledge Base for future use
- Document troubleshooting and problem resolution steps
Requirements
- Engineering Graduate from CS/IT
- 4 - 7 years of product/application support experience for a SAAS Product
- Excellent written and verbal communication via phone, email and in-person meetings
- Knows programming in at least 1 popular Programming language (Java, JavaScript, Python, etc)
- Experience working in a product-based startup environment will be an added advantage
- Good interpersonal skills
- Willingness to learn new technologies
COMPETENCIES:
1. Clarity and Decision Making
- Has the ability to effectively respond to situations without losing the clarity of long term purpose.
- Has the grasping to understand various boundary conditions in complex situations.
- Uncommonly good at managing difficult situations, escalations, product, people and partnerships related decisions
2. Customer Support
- Capable of taking complete ownership of the issues raised by clients from all channels
- Knowing the products supported in-depth to be able to understand the root cause of issues without involving internal development teams
- Should have basic coding/scripting skills
- Proficiency in common service desk softwares and tools for testing the product
- Ability to work with the clients and internal teams to replicate issues that are reported
3. Customer Delight
- Should take pride in providing high quality service to the client
- Should be assertive of the quality of service being provided to the client as non-negotiable
- Does not cut corners ethically. Earns trust and maintains confidence. Does what is right and not just what is politically expedient.
4. Hard Work and Persistence
- Possesses a strong willingness to work hard and sometimes long hours to get the job done. Demonstrates determination and willingness to go the distance to get something done
5. Flexibility and Adaptability
- Adjusts quickly to changing priorities and conditions.
- Copes effectively with complexity and change.
- Demonstrates ability to learn new things
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We are seeking a skilled and experienced Site Reliability Engineer (SRE) to join our dynamic team. The ideal candidate will have a minimum of 3 years of hands-on experience in managing and maintaining production systems, with a focus on reliability, scalability, and performance. As an SRE at Deepintent, you will play a crucial role in ensuring the stability and efficiency of our infrastructure, as well as contributing to the development of automation and monitoring tools.
Responsibilities:
- Deploy, configure, and maintain Kubernetes clusters for our microservices architecture.
- Utilize Git and Helm for version control and deployment management.
- Implement and manage monitoring solutions using Prometheus and Grafana.
- Work on continuous integration and continuous deployment (CI/CD) pipelines.
- Containerize applications using Docker and manage orchestration.
- Manage and optimize AWS services, including but not limited to EC2, S3, RDS, and AWS CDN.
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- Write automation scripts in Bash or Python for system administration tasks.
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- Utilize Ansible and Terraform for configuration management and infrastructure as code.
- Demonstrate knowledge of networking and load-balancing principles.
- Collaborate with development teams to ensure applications meet reliability and performance standards.
Additional Skills (Good to Know):
- Familiarity with ClickHouse and Druid for data storage and analytics.
- Experience with Jenkins for continuous integration.
- Basic understanding of Google Cloud Platform (GCP) and data center operations.
Qualifications:
- Minimum 3 years of experience in a Site Reliability Engineer role or similar.
- Proven experience with Kubernetes, Git, Helm, Prometheus, Grafana, CI/CD, Docker, and microservices architecture.
- Strong knowledge of AWS services, MySQL, Airflow, Redis, AWS CDN.
- Proficient in scripting languages such as Bash or Python.
- Hands-on experience with Linux administration.
- Familiarity with Ansible and Terraform for infrastructure management.
- Understanding of networking principles and load balancing.
Education:
Bachelor's degree in Computer Science, Information Technology, or a related field.
DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.
DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance.
DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training.
Roles and Responsibilities:
- Individuals are responsible for all traditional development activities analysis, design, coding, testing, and documentation.
- Add new features to existing Windows and Web-based applications in Visual Studio 2019. Interacting with internal team.
- Transform business and design needs into innovative products.
- Drive all projects to completion within deadlines.
- Perform thorough testing to find issues ahead of time.
- Engineering software needs more precise analysis & coding skillset
- Enhance skillset by working with fortune 500 clients
- Interacting with internal team.
Qualifications :
- B.E in computer science or related fields.
- Excellent programming & communication skills Strong problem solving, judgmental, and decision-making skills.
- Ability to work at the tactical and strategic levels of IT initiatives.
- Impressive hands-on experience in Java, database(Oracle), OOPS, Java Swing, Javafx.
- Self-Motivated, flexible & Innovative.
JOB DESCRIPTION
Overview - We always put our users first. We start by looking at things from the user’s perspective and end by evaluating how the solution has impacted the user. We are looking for People who are continuously adapting to new technologies and excited to work on products that influence millions of people every day. The Android and iOS mobile applications are used by millions of people around the world and are some of India’s best known and most loved applications and we’re looking for someone to lead the engineering teams that build these apps.
Role - We are looking for a highly skilled computer programmer who is comfortable with both front and back end programming. Full Stack Developer will be required to see out a project from conception to final product, requiring good organizational skills and attention to detail. You will strike a balance between the consumers’ intent and the business’s needs.
What you will do in this role
- Developing front end website architecture.
- Translate requirements and mock-ups into fully functional features by working closely with business and product owners, creative designers and back-end developers.
- Creating servers and databases for functionality.
- Review requirements, design specifications, propose solutions and implementation.
- Work with team leads on the requirements and create estimates against those requirements.
- Deliver projects on time in an agile and continuous development environment.
- Writing tests in a client-side test framework such as Jest, Jasmine, etc.
- Designing and developing APIs.
- Monitor systems to ensure they meet both user needs and business goal.
What you should have
- 2-5 years of hands-on experience in software development and system administration.
- Experience in Micro services, Serverless applications, Container-based applications.
- Strong Experience on AWS cloud (Lambda, S3, Kinesis, SQS, SNS, ECS, Dynamo DB).
- Good understanding of Devops, Apache Kafka.
- Familiarity with JavaScript frameworks such as ReactJS.
- Proficiency with server side languages such as NodeJS, Python and PHP.
- Familiarity with database technology such as MySQL, Mongo DB and Dynamo DB.
- Familiarity with Logging & Monitoring tools like Kibana, NewRelic, DataDog
- Proficiency with fundamental front end languages such as HTML, CSS and JavaScript.
- Experience with unit testing & Test Driven Development (TDD) and CI/CD.
- BE (Comp/IT), ME (Comp/IT), MCA, M.Tech, B.Tech.
A Fintech start up company that bridges the gap between the digital payments
and the micro-retailing industry of the market. A nexus for the B2B sector providing multi-utility services via an Android app, enabling the micro-retailers across India to revolutionize their business and thus providing them with an opportunity to generate more revenue by offering multiple micropayment and digital services at their offline store. We intend to leverage the mode of smartphone technology in the rural and urban markets across India, thus empowering micro-retailers and creating a sustainable self-employment for this segment.
Overall Competencies:
1. Tech Depth/Breadth/Problem Solving.
2. Design & Architecture (Code/Design review).
3. Team Management.
Leadership Competency:
- Managing & mentoring a team.
- Ability to deliver projects/sprints on time.
- Obsessed with quality: Design reviews, code reviews, testing (system/performance).
- Spending at least 50% time with hands-on coding while doing the above Programming.
Tech Competency:
- Hands-on with Python/Django/Flask.
- Knowledge of PHP & Laravel is a plus.
- Experience with any JavaScript framework (Angular / React ).
- Prior experience in micro-services based architecture.
- Good understanding of SQL (MySQL, Postgres, or similar).
- Good understanding of one no-SQL (MongoDB / DynamoDB etc).
- Comfortable producing and refactoring code without assistance.
- Can reason about the complexity of algorithms (time and space).
- Basic CI/CD and DevOps.
- Experience in Docker & Kubernetes.
- Design, QA, and Infrastructure.
- Knowledge of design patterns and cloud scaling.
- AWS & GCP experience. AWS is mandatory.
- Understands BDD/TDD/Performance/Security/Smoke testing/Unit Testing
- Understands REST principles and Microservices
- Understands version control & branching strategies
- Understands application security fundamentals and potential security risks
Education: Bachelors in Computer Science|
We’re looking for an ERP Implementation and Technical Support Executive, with 1 - 3 years of experience, to join our highly efficient Enterprise Software Support team.
Responsibilities
- Conducting ERP Implementation
- Providing Training to end-Users
- Providing Online/Onsite Support
- Testing new updates
- Preparing onboarding and implementation plan of action
- Increasing customer success rate
Desired Candidate Profile
- Having 1 - 3 years experience in Software/ERP Support
- Working experience in Logistics/ CRM / Accounts/ Freight Forwarding / Custom Broking / Warehouse domain
- Having good verbal & written communication skills
- Having prior experience working with Logi-Sys ERP, Logi-Sys Pro, Live Impex software will be an added advantage
About Astrum Labs:
Astrum Labs is a product-based software company, providing integrated B2B applications in the field of logistics and financial technology. Within the logistics domain, our solutions focus on export documentation, advance license management, Exim trade, cargo tracing & tracking. Under the financial technology domain, our core competency lies in financial accounting software application, along with expense management, virtual payment instruments, and fractional/token-based payments. We strongly believe in providing our customers with applications that complement the existing ecosystem, improve productivity, and streamline businesses operations. We are growing at a rapid pace, and to support this growth, we are looking for truly dedicated, motivated, and super energetic individuals to join our team. Astrum is part of Softlink Global, one of the globally recognized and leading ERP providers in the logistics industry.
To know more, visit https://www.astrumlabs.co/">https://www.astrumlabs.co/ and https://softlinkglobal.com/">https://softlinkglobal.com/
At Astrum:
- We obsess over user experience and delight
- We are out there to provide the best logistics and financial technology software applications to small, medium, and large scale businesses
- We thrive on developing a culture of learning and continuous improvement, both for people and processes
- We invest in each other's growth
- We believe in complete transparency, open dialogue, and no hierarchies
- We make objective and data-driven decisions
- We believe in taking charge and getting it done
- We give a damn about our team's well-being and growth within the company
- We encourage experiments and creativity in Technology
- We want you to be able to lead your own team or a project once you are ready
- We want you to see our vision, and feel a part of our journey
We are committed to strengthening equality, diversity, and inclusion at our workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential.
The Perks:
- A stage to feel proud of your work
- Platform to take up higher responsibilities
- A fun work-life balance
- A chance to become part of a high growth company, keeping that Unicorn tag within our sights
Name - http://www.savvologygames.com">Savvology Games
Location - WeWork, Spectrum Towers, Malad, Mumbai
About Savvology - There is a lot of luck involved in most of the mainstream real-money games (Poker, Fantasy, Ludo, Rummy) which makes it hard to win anything. We want to create pure skill-based strategy games (no luck factor), where you can control your outcome better. What’s more, more than 50% of the players win! We make use of Game Theory (the science of decision-making) to come up with games that are so simple that even a 5-year-old can play. Our vision is to encourage people to make better decisions through gamification.
Job Brief
We are looking for an experienced and self-driven Backend Developer to join our young team. You will be responsible for all the server-side logic of our games, ensuring a smooth, glitch-free gaming experience. You have to minimize downtime, crashes, and other bugs and capture & store data correctly for further analytics. You will be working alongside a dynamic team of IITian founders, engineers, designers, and marketers, so there is a lot of scope for learning and growth.
We’re a young, passionate team looking to make a dent in the gaming space. We work hard, but we party harder (beer/pizza every Friday night). If you love challenges, playing games, and building innovative products from scratch, we’d like to meet you.
Responsibilities
- Build robust backend systems that do not break down.
- Write clean and reusable code for future use and ease of understanding
- Collaborate with front-end developers to integrate user-facing elements with server-side logic
- Give inputs on how to develop new features in the most cost and effort-economical way
- Implementation of security standards, data protection, and privacy protocols
- We want to be a data-driven company. Gather data (events, clicks, behaviors) to facilitate analytics by the Product and Marketing teams
- Create dashboards where all key metrics and data is visible at a glance
- Implement and maintain an SEO-friendly website
Skills
- 3+ years of proven work experience as a Full-Stack / Back-end developer
- 2+ years of NodeJS experience
- 1+ years of ReactJS experience
- Proficient in MySQL and database design and schemas
- Familiarity with ELK stack. Hands-on project experience will be preferred.
- Website development. Should be well-versed in HTML / CSS / Javascript
- Ability to understand business requirements and translate them into technical requirements
Requirements
- Should be a team player and have a problem-solving attitude.
- Should show initiative and be opinionated. We don’t want a yes-man. [MUST]
- Computer Science or a relevant degree from a reputed university is a plus but NOT mandatory
- Brownie points if you’ve worked on / developed a mobile game before
What you can expect at Savvology Games
- A cool work atmosphere complete with flexible working hours, unlimited coffee, fruit water, games (Foosball, Table Tennis, Pool, Carrom, Board Games, Cards…). Time will fly.
- A hockey-stick trajectory for growth professionally
- Fun people who you’ll want to hang out with after office hours too :)
- Lots of treats - Did we mention beer/pizza every Friday?
- Designing and developing user interfaces using Angular best practices.
- Adapting interface for modern internet applications using the latest front-end technologies.
- Writing JavaScript, CSS, and HTML.
- Developing product analysis tasks.
- Making complex technical and design decisions for Angular
- Developing application codes and unit tests in Angular JS, Java Technologies, and Rest Web Services.
- Ensuring high performance of applications and providing support.
- Bachelor’s degree in computer science, computer engineering or similar.
- Should have 3+ experience as an Angular JS developer.
- Excellent project management skills.
- Salary is negotiable for a right fit.
Responsibilities
- A complete ownership of the feature.
- Find innovative ways to increase efficiency/Application performance.
- Implement Visual Designs in standards compliant.
- Build efficient and reusable front-end systems and abstractions.
- Suggest and implement improvements to existing product interfaces.
- Ensure that all the assigned systems are performing to scale.
- Work closely with product management team to define and refine feature.
Requirements
- At least 2 years of product development experience with expertise in designing and implementing high-performance web applications.
- Strong hands-on experience in developing web applications using JavaScript.
- Strong experience and knowledge in single page frameworks using ReactJS and ability to design the architecture of single page applications.