Product support engineer L2 - Mumbai

Responsibilities

• Receive calls, emails, trip feedback, and send an initial response within the SLA’s.
• Document all information according to standard operating procedures
• Categorize the request/Label it according to SOP (Type and Criticality)
• Identify the RCA (Root cause analysis) and the action items and document it in the internal note. This will help in breaking the issue into smaller parts and understand the cause for it. Guidelines for identification of RCA are present in the SOP
• Follow up with the owner with the result of RCA to identify the action items.
• Respond back to the employee with the best possible solution.
• Monitor the resolution for a day (if required) and then close the ticket. 
• Quality check for every call will be done on a real time basis.

1. Building products that impact millions
2. Working on really tough problems that challenge you
3. Being part of a small team where you are impactful

1. 50K+ API requests/min
2. 25K+ concurrent users every second

• A team that loves coding & building exceptional quality products
• Challenges that will push you beyond your limits
• A democratic place where everyone is heard & aware
• No hierarchy, politics, bosses, managers or anything like that
• And most importantly, Happy Vibes!

Job Description

The ideal candidate should have minimum 8 years of experience on SAP Abap.

Should be well versed with Reports , Interfaces , Conversions , Enhancements , Forms and User exits.

Should be good in stakeholder management.

Should have excellent verbal and written communication skills

Should be good in Project management.

Knowledge of S/4 Hana is required.

Must Haves:

• .Net Core/ MVC
• C#
• SQL
• Web API
• Bootstrap, CSS3, JavaScript

Requirements:

• 5 + Years – 6+ Years of Coding & Development Expertise in ASP.Net / .Net Core & C#.
• Should be able to interpret the FSD and translate into Coding Logic.
• Should have good exposure to using web-based technologies (ASP.NET, JavaScript, CSS3, Web API, Bootstrap).
• Hands on Experience on Relational database like SQL is a must knowledge on Database Linking is very important including understanding Processing Logic.
• Experience in developing enterprise grade software with MVC, MVVM or MVP would be a Plus.

Must Have

Degree in Computer Science or related field.
3 - 4 years’ experience in Angular or React.
Expertise in responsive and adaptive front end design and development. Proficiency in HTML, CSS, JavaScript, and jQuery.
Experience is RESTful web services.
Understanding of key design principles.
Experience in version control using Git, CI-CD principles.
Good problem-solving skills.
Excellent verbal communication skills.
Good interpersonal skills.

Nice to have

Experience with graphic design applications such as Adobe Illustrator. Understanding of SEO principles.
Knowledge of Cloud technologies like AWS or Azure. 

Designing products at BiCSoM is about turning dreams and ideas into lovable technology and design solutions. As a mindful member of the BiCSoM team you will design rule-breaking mobile applications, web applications, websites, Progressive Web apps, IoT design solutions, Voice solutions using practices of User experience design and User interface design. Large number of people across the globe use our products everyday, we take pride in wearing ‘Made with love in India’ on our sleeves.

What are we looking for?

1. We expect you to have your domain knowledge of UX and UI, which includes, Information architecture, empathy map creation, user research, user interviews, low fidelity and high fidelity wireframes, designing UI screens using Adobe XD, prototyping and design hand off to developers 
2. Experts in English language
3. There are few skills which you need to have from get-go:
1. You are a problem solver, polite and someone who values team members and customers
2. You respect time and understand, lost time never  comes back
4. You have the ability to explain your design and come up with out of the box design solutions for mobile applications and web sites
5. You are a smart and energetic talent from design background
6. Based on the situations you can contribute individually or work with team and make work productive and fun
7. In terms of day to day work, for 6 months to 1 year you should have done the following:
1. Completed a bootcamp or formal training in UX/UI design 
2. Designed at least 2 mobile apps or websites
3. Thorough understanding of Information architecture, Microcopies, Typography, Material design systems, Cupertino design system, Visual designs, icons and illustrations
4. Conducting user research interviews and design Mood boards
5. UX testing once the product is live
6. Collaborative design workflows using Adobe XD and Framer
7. Documenting your design work based on Style guides
8. Knowledge of Microcopies is a plus

1. Work location: Bengaluru city and Remote
2. Working days - 6 days a week

BiCSoM Technologies Private Limited is committed to breakthrough innovation and success for its team members. From our mindful culture of compassion and wisdom to passionate customer success philosophy, this is one awesome place to work! So come and experience what it takes to build digital products which are loved by millions of users across the globe. You will find speed, agility, fun and supportive culture where we are responsible for each other’s success. 

1. BiCSoM is a registered startup under the Startup India initiative of Government of India and a DIPP registered MSME
2. BiCSoM was recognized as one of the top AR/VR startups in India in 2018 in DCB Bank innovation carnival