HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge’s Fintech Platform for customer on-boarding, identity verification, fraud check and other services.
This is a chance for you to be working based out of our Client location in Navi Mumbai -- Biggest Indian PSU Bank featured in Fortune Global 500 list
As a Product Support Engineer, you will be responsible to represent HyperVerge and communicate with enterprise customers via telephone, or email for technical/general issues faced by them. To ensure that customer queries are resolved within the SLA and that customers are informed periodically about the status of issues faced by them.
OUTCOMES EXPECTED:
1. Customer Support
- Be the face of HyperVerge for Enterprise Customers on Product/application support. Ensure that their queries are responded to and resolved within the SLA
- Regularly update the customers on queries raised by them with an objective of keeping them informed about the state
2. Issue Management
- Manage the life cycle of the issues reported by Customers through basic diagnosis, documentation of diagnosis and routing of the problem to relevant team
- Act like a representative of the Customer following up with the internal teams to ensure that the issues are resolved within the committed timeline
- Ensure Issue Resolution Dates are within internal SLA. If not, escalate it to the right team member as per internal Escalation Policies
3. Product Understanding:
- Develop an in-depth understanding of HyperVerge's product and technology by troubleshooting, reproducing and determining the root cause for customer reported issues
- Work closely with Product and Engineering teams to find ways to improve the product
- Understand customer challenges and advocate for their needs with cross-functional teams like product management or software engineering
4. Support Process Improvement
- Constantly aim to make the Support Process more efficient by automating regularly performed mundane task
- Work with Product Team for creation and maintenance of the Issues Run Sheet so as to make resolution of future issues more efficient
- Document each and every issue faced by the Customers with the aim of creating a Knowledge Base for future use
- Document troubleshooting and problem resolution steps
Requirements
- Engineering Graduate from CS/IT
- 4 - 7 years of product/application support experience for a SAAS Product
- Excellent written and verbal communication via phone, email and in-person meetings
- Knows programming in at least 1 popular Programming language (Java, JavaScript, Python, etc)
- Experience working in a product-based startup environment will be an added advantage
- Good interpersonal skills
- Willingness to learn new technologies
COMPETENCIES:
1. Clarity and Decision Making
- Has the ability to effectively respond to situations without losing the clarity of long term purpose.
- Has the grasping to understand various boundary conditions in complex situations.
- Uncommonly good at managing difficult situations, escalations, product, people and partnerships related decisions
2. Customer Support
- Capable of taking complete ownership of the issues raised by clients from all channels
- Knowing the products supported in-depth to be able to understand the root cause of issues without involving internal development teams
- Should have basic coding/scripting skills
- Proficiency in common service desk softwares and tools for testing the product
- Ability to work with the clients and internal teams to replicate issues that are reported
3. Customer Delight
- Should take pride in providing high quality service to the client
- Should be assertive of the quality of service being provided to the client as non-negotiable
- Does not cut corners ethically. Earns trust and maintains confidence. Does what is right and not just what is politically expedient.
4. Hard Work and Persistence
- Possesses a strong willingness to work hard and sometimes long hours to get the job done. Demonstrates determination and willingness to go the distance to get something done
5. Flexibility and Adaptability
- Adjusts quickly to changing priorities and conditions.
- Copes effectively with complexity and change.
- Demonstrates ability to learn new things
Similar jobs
Position: Business Development Executive
Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)
Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/
Location: Vijayawada, Andhra Pradesh
Language: English & Hindi
Salary: 2.50 LPA to 4.80 LPA
We are looking for a resilient, empathic Business Development Executive to contribute to the growth of our company. Business development executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.
Requirements:
• Bachelor's degree in business management, marketing, or related field.
• 0 - 3 years' relevant work experience in business development or similar field preferred.
• Excellent written and verbal communication skills.
• Ability to handle multiple projects simultaneously and work under pressure.
• Proficient in Microsoft Office and relevant software.
Responsibilities:
• Identifying profitable business opportunities
• Conducting extensive market research
• Creating actionable business strategies
• Nurturing relationships with clients
• Analyzing market trends.
Position: Team Leader
Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)
Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/
Location: Vijayawada, Andhra Pradesh
Language: English & Hindi
Salary: 5 LPA to 6 LPA
We are looking for a result-driven Team Leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works efficiently together to maximize the sales team's potential.
Requirements:
• A bachelor's or associate's degree in marketing, sales, or a related field may be
advantageous.
• Experience in sales is necessary.
• Strong sales ability, business acumen, and commercial awareness.
• Excellent communication, interpersonal, and customer service skills.
• Strong leadership abilities.
• Good time management, strategic planning, and organizational skills.
Responsibilities:
• Identifies the primary concerns, long-term strategies, and targets to be
assigned to the team members.
• Oversees the sales squad's initiatives to reach objectives and generate
realistic, consistent outcomes.
• Develops the product sales blueprint, a set of standards for sales associates to
conform to, encompassing lead filtering and deal modeling.
• Guides sales personnel to function efficiently by capitalizing on their passions and capabilities.
Position: Business Development Manager
Shift Timing: 10 AM to 7 PM - Monday to Saturday (Remote)
Company: JNJ Technologies & Services LLP - https://www.jnjtechnologies.co.in/
Location: Vijayawada, Andhra Pradesh
Language: English & Hindi
Salary: 5 LPA to 7.20 LPA
We are looking for a motivated and ambitious Business Development Manager to expand our clientele. You will be responsible for applying different sales strategies and work with dedication to increase sales. Your ultimate goal will be to drive sustainable financial growth by boosting sales and maintaining strong client relationships.
Requirements:
• Bachelor’s degree in business, marketing or related field.
• 4 - 8 Years of Experience in sales, marketing or related field.
• Strong communication skills and IT fluency.
• Ability to manage complex projects and multi-task.
• Excellent organizational skills.
• Ability to flourish with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Comfortable using a computer for various tasks.
Responsibilities:
• Develop a growth strategy focused both on financial gain and customer satisfaction
• Conduct research to identify new markets and customer needs
• Prepare sales contracts ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with new and existing customers.
Peoplebox is looking for a Lead Product Designer who can be part of the journey to level up the product experience which will help our customers align and achieve their goals and accelerate growth.
Roles and Responsibilities
- Working on designing easy-to-use interfaces for organisations to create, manage goals and run their business reviews.
- Help employees in the companies to easily onboard and learn hard concepts through simple terms and experience.
- Talking to our customers and understanding our market
- Working on building design systems that are modular, reusable and accessible.
- Work cross-functionally with the Product and Engineering team to represent the design team and facilitate roadmap discussions.
Experience and Qualifications
- 4-11 years experience crafting consumer digital products across mobile and web.
- Understand how tech, product and businesses work together to shipping releases.
- Should have a strong command over the craft and a deeper understanding of the design principles.
- Advanced knowledge of Figma, Sketch, or other prototyping tools and should have experience working with development teams for handovers.
- Should be excited about working in a fast-paced environment with high ownership in an early-stage setup.
- Cold calling
- Lead generation
- Market research
- client relationship
Requirements-
- Excellent English communication
- Any degree
- Candidate should be baner (pune) location or ready to relocate to baner (pune).
- Should be ready to work in night shifts
Selected intern's day-to-day responsibilities include:
1. Work with the on-site Social Media Manager to create and implement campaigns
2. Develop content calendars on a weekly and monthly basis for company brands
3. Monitor analytics with social media team to identify viable ideas
4. Create engaging blog and social media content
5. Assist in the general distribution of press releases and media alerts
6. Provide support to our marketing team at live and online events
Digital Marketing Manager Job Description:
We are searching for a highly-creative digital marketing manager to lead our marketing team. In this position, you will be responsible for all aspects of our marketing operations. Your central goal is to help grow our brand’s influence locally while also increasing brand loyalty and awareness.
Your duties will include planning, implementing, and monitoring our digital marketing campaigns across all digital networks. Our ideal candidate is someone with experience in marketing, art direction, and social media management. In addition to being an outstanding communicator, you will also demonstrate excellent interpersonal and analytical skills.
Responsibilities:
- Design and oversee all aspects of our digital marketing team including our marketing database, email, and display advertising campaigns.
- Develop and monitor campaign budgets.
- Plan and manage our social media platforms.
- Prepare accurate reports on our marketing campaign’s overall performance.
- Coordinate with advertising and media experts to improve marketing results.
- Identify the latest trends and technologies affecting our industry.
- Evaluate important metrics that affect our website traffic, service quotas, and target audience.
- Work with the team to brainstorm new and innovative growth strategies.
- Oversee and manage all contests, giveaways, and other digital projects.
- Contribute in all phases of the development lifecycle
- Write well designed, testable, efficient code
- Ensure development is in compliance with specifications
- Prepare and produce releases of software components
- Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review
Qualifications
- BSc/BE/BTech in Computer Science, Engineering, or a related field
- 3+ years of experience in Spring boot Framework
- Experience with REST- JSON, SOAP/XML is mandatory
- Proven working experience in Java development
- Experienced in Server Side Java, J2EE, Servlets, Spring/Spring boot, JAXB, JAX-WS, MySQL/PostgreSQL, Junit
- Knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate).
- Hands-on experience in designing and developing applications using Java EE
- Platforms with Open Source Frameworks - Spring/Spring boot, XML, Integration with SOAP and RESTful Web Services, WS security.
- Experience with test-driven development
- Experience with GIT and Maven.
- Experience with Spring Security.
- Scheduling of telephone interviews
- Scheduling of complex interview loops often involving up to seven participants in multiple time zones
- Updating in-house recruiting systems
- Liaising with candidates
- Attending management meetings
Requirements:
- Strong knowledge of Microsoft office
- Prior experience of working on high volume recruiting campaigns
- Strong team player
- Above all else, you must be highly organized and possess excellent customer service skills.
- You must be a Problem Solver and able to partner with businesses to arrive at solutions
- Obsessive attention to detail
- Diploma in HR, Business Management, or similar
- Several years prior experience of working in an HR or recruiting function in an administration or coordination capacity
- Extensive experience using Applicant Tracking Systems
- Experience in supporting full life-cycle recruiting function within a corporate or recruitment agency environment
- Previous experience in a complex matrix organization
- Technology industry experience
Job Responsibilities
We are looking for Backend Developer who can move fast, are capable of breaking down and solving complex problems, and have a strong will to get things done.
Experience & skills required:
- Bachelor’s Or Master’s in computer science
- 1-3 years proven work experience, or demonstrated ability
- Significant experience in building secure, scalable RESTful APIs in NodeJs
- Understanding of Web services
- Strong troubleshooting and performance tuning skills for all layers of a web application.
- Proficient understanding of code versioning tools, such as Git
- Experience with multiple technology stacks on web and mobile
- Experience in different types of integrations like POS, PMS, Payment gateway, SMS gateway is a plus.