HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge’s Fintech Platform for customer on-boarding, identity verification, fraud check and other services.
This is a chance for you to be working based out of our Client location in Navi Mumbai -- Biggest Indian PSU Bank featured in Fortune Global 500 list
As a Product Support Engineer, you will be responsible to represent HyperVerge and communicate with enterprise customers via telephone, or email for technical/general issues faced by them. To ensure that customer queries are resolved within the SLA and that customers are informed periodically about the status of issues faced by them.
OUTCOMES EXPECTED:
1. Customer Support
Be the face of HyperVerge for Enterprise Customers on Product/application support. Ensure that their queries are responded to and resolved within the SLA
Regularly update the customers on queries raised by them with an objective of keeping them informed about the state
2. Issue Management
Manage the life cycle of the issues reported by Customers through basic diagnosis, documentation of diagnosis and routing of the problem to relevant team
Act like a representative of the Customer following up with the internal teams to ensure that the issues are resolved within the committed timeline
Ensure Issue Resolution Dates are within internal SLA. If not, escalate it to the right team member as per internal Escalation Policies
3. Product Understanding:
Develop an in-depth understanding of HyperVerge's product and technology by troubleshooting, reproducing and determining the root cause for customer reported issues
Work closely with Product and Engineering teams to find ways to improve the product
Understand customer challenges and advocate for their needs with cross-functional teams like product management or software engineering
4. Support Process Improvement
Constantly aim to make the Support Process more efficient by automating regularly performed mundane task
Work with Product Team for creation and maintenance of the Issues Run Sheet so as to make resolution of future issues more efficient
Document each and every issue faced by the Customers with the aim of creating a Knowledge Base for future use
Document troubleshooting and problem resolution steps
Requirements
Engineering Graduate from CS/IT
4 - 7 years of product/application support experience for a SAAS Product
Excellent written and verbal communication via phone, email and in-person meetings
Knows programming in at least 1 popular Programming language (Java, JavaScript, Python, etc)
Experience working in a product-based startup environment will be an added advantage
Good interpersonal skills
Willingness to learn new technologies
COMPETENCIES:
1. Clarity and Decision Making
Has the ability to effectively respond to situations without losing the clarity of long term purpose.
Has the grasping to understand various boundary conditions in complex situations.
Uncommonly good at managing difficult situations, escalations, product, people and partnerships related decisions
2. Customer Support
Capable of taking complete ownership of the issues raised by clients from all channels
Knowing the products supported in-depth to be able to understand the root cause of issues without involving internal development teams
Should have basic coding/scripting skills
Proficiency in common service desk softwares and tools for testing the product
Ability to work with the clients and internal teams to replicate issues that are reported
3. Customer Delight
Should take pride in providing high quality service to the client
Should be assertive of the quality of service being provided to the client as non-negotiable
Does not cut corners ethically. Earns trust and maintains confidence. Does what is right and not just what is politically expedient.
4. Hard Work and Persistence
Possesses a strong willingness to work hard and sometimes long hours to get the job done. Demonstrates determination and willingness to go the distance to get something done
5. Flexibility and Adaptability
Adjusts quickly to changing priorities and conditions.
Copes effectively with complexity and change.
Demonstrates ability to learn new things
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About HyperVerge
Founded :
2014
Type :
Product
Size :
100-500
Stage :
Bootstrapped
About
HyperVerge is an AI company with solutions powering applications for large enterprise clients in Financial Services, Telecom, Energy, Security, and Defense.
Roles & Responsibilities ● You will be a key member in building modern web application platforms. ● Building user interfaces for management products ● Creating wireframes, prototypes based on the requirements. ● Building api for UI backend. ● Provide assistance in the up-gradation and maintenance of web applications.
Job Requirements ● 3 to 5 years of web development experience is required. ● Hands-on experience with api and microservice development. ● Proficiency with fundamental front-end languages such as JavaScript, HTML, CSS. ● Proficiency with JavaScript frameworks such as ReactJs. ● Proficiency with server-side languages such as NodeJs, Java, GoLang, etc. ● Exposure to wireframing and prototyping. ● Familiarity with database technology such as MongoDB.
● Good to have: 1. Experience in UX design. 2. Working experience on Linux environments. 3. Working experience on Docker and Kubernetes. 4. Working experience in microservices. 5. Knowledge of the networking domain
Social Media Executive to lead its efforts pertaining to content on social platforms, content, copy & designing. The objective is to establish connect with relevant audience and improve awareness & consideration. The ideal candidate will identify trends, evolving best practices, new technologies/tools and lead its implementation, design, and manage content over different social media channels. Responsibilities
• Ownership of social media channels including the execution of activations from concept to post-implementation analysis. • Work with brand team, external agencies, aggregators, product team, platforms, and other partners to identify and activate creative and efficient ways to plan, execute, and measure social media marketing that connects with customers and enhance engagement. • Lead the development and implementation of a wide range of content types: video, animation, still imagery, audio, blog/editorial, and other content that best utilizes relevant social media and digital platforms. • Measure and analyse performance and make real-time and long-term optimizations recommendations; create a framework for KPIs, goals, and attribution for success. • Find new and exciting ways to engage customers via social media channels to drive awareness, conversation, and affinity for the brand and its content. • Analyse and report social channel and campaign performance to quantify the effectiveness of campaigns and drive scalable learnings. • Tracking effectiveness of various campaigns and course corrections as required. • Design content for our partnership with various aggregators, platforms, and websites. Requirements • 3-5 years of experience in social media marketing for e-commerce or other consumer-facing business. • Strong data-driven orientation and analytical mindset • Hands-on experience with Adobe Illustrator, Photoshop, CorelDraw, etc. • Excellent verbal and written communication skills. • Ability to create content – from reels to snaps, google pages, LinkedIn page, etc. • Someone who is passionate about wellness and lifestyle brands with a strong aesthetic sense. • Soft skills include super promptness, proactive in responses online, and confidence. • Effective copywriting skills
Glam21 Cosmetics, a Cosmetics and beauty products based company, is urgently looking for an . This candidate will be a senior member of the creative team and will have the opportunity to work on both online and offline design materials.
Prime Responsibilities:
Create and design various materials for offline and digital collateral.
Ensure projects are completed with high quality and on schedule.
Establish creative direction for the company as well as brand guidelines.
Prioritize and manage multiple projects within design specifications and budget restrictions
Extensive knowledge of social media Ads, logos, brochure & other marketing collateral (including product packaging).
Perform retouching and manipulation of images, concept creation and online/offline branding
Work with a wide range of media and use graphic design software.
Desired Candidate Profile
Bachelor's degree in graphic arts, design, communications, or related field
The candidate should have at least five years' experience in a similar position, preferably working on projects related to cosmetics and skin care products.
The ability to work on a variety of collateral, including print(offline), digital and motion videos is essential.
Knowledge of layouts, graphic fundamentals, typography and print.
Compelling portfolio of work over a wide range of creative projects.
Excellent eye for detail.
A natural and experience leader that focus on coaching and developing the team to achieve success.
Experience with design software, including Illustrator, In Design, Photoshop, After effect etc.
Job Location - Netaji Subhash Palace, North West Delhi; On-site opportunity
CTC - Compensation isn't an imperative for meriting candidates.
IMMEDIATE JOINING PREFERRED!
Skills:- Illustration, Graphic Designing, Above The Line Marketing (ATL), Below The Line Marketing (BTL).
Our team is looking for experienced mobile developers to lead the development of cross-platform mobile applications and be responsible for major technical decisions associated with them accountable for their successful execution.
In this position on the software engineering team, you’ll have the opportunity to contribute to many client and internal-facing products. FarmSetu’s suite of products spans multiple technical domains and disciplines in software and hardware, so experience in end-to-end systems thinking across distributed components is key for this role.
What You Will Do
Design, implement and deploy mobile applications
Lead the delivery of software projects in a team-based environment
Collaborate cross-functionally with business users, product managers, customer success representatives and other engineers to define, design, scope and ship new features using elegant solutions.
Provide recommendations for continuous improvement.
Work alongside other engineers on the team to elevate technology and consistently apply best practices.
Help others to improve the quality of their work through regular design and code reviews
Deliver new features to production environments and support them in operation
Participate in building the open engineering culture at FarmSetu
FarmSetu’s technology stack includes (but will not be limited to) Python, Django/Flask/FastAPI, GraphQL, Hasura, React, Flutter, Dart, Postgres, Celery, Docker, Git/Bitbucket to be deployed on Digitalocean/GCP infrastructure. We’re also quick to adopt better tools and processes, so you’ll be more than welcome to help shape our tool suite.
What You Will Bring to FarmSetu
2+ years of experience developing applications at an enterprise scale using the mobile technologies in our stack
Ability to translate user experience design (mockups, wireframes and user journeys) into code
Familiarity with Cloud/SaaS architectures and how to build secure and maintainable applications
Strong understanding of unit testing, design patterns and usage of tools like profilers
Experience with source control and continuous integration tools
Worked in an Agile multi-functional team
Thrive in an environment that requires you to partner with multiple cross-functional teams as stakeholders/customers
This position is open for experienced React Native Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for React Native Developer to work on our product Faveo Helpdesk
Who are we looking for?
Candidates with 1 year to 3 years of experience
Candidate having Creative Thinking and Original Approach
Willingness & ability to learn & work on new technologies
Required Skills
Expert in Android Studio, React Native and Redux
Must knowledge of Web Services, JSON Parsing, and API’s
Familiarity with RESTful APIs to connect React Native applications to back-end services
Excellent debugging and troubleshooting skills
Familiarity with cloud message APIs and push notifications
Understanding of mobile design principles and interface guidelines
Should be able to work independently
Responsibilities and Duties
Involving in a complete development of the application (Design and build applications)
Ensure the performance, quality, and responsiveness of applications
Identify and correct bottlenecks and fixing bugs at various stages of app development
Collaborate with web development team to define, design, and ship new features
Technologies you will work on
React Native
CSS
HTML 5
JavaScript
Redux
Qualification
Candidates from engineering, computer science and information technology background preferred
Candidates having interest in programming preferred
Have completed course/training in React Native mobile apps development
Build a project using React Native as part of college or training at an institute
12 months to 2 year of experience in React Native development
How can I apply?
You are invited to send us your complete resume
Attach previous work or portfolio or project details
Resume should have candidate photograph in it
Mention Linkedin Profile URL in the resume
Do go over our company website http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying
Our client is India’s first non- preservative brand for natural aroma products. Their offerings include skincare, haircare, body care, bath salts, carrier oils, massage oils, essential oils, handmade soaps, aroma diffusers, foot care and others. All their spa and aromatherapy products are a combination of the best of ingredients that are locally sourced from the freshest and purest sustainable resources. This homegrown D2C startup also has an impressive B2B portfolio and has tied up with well known brands for corporate gifting solutions and signature scents.
It sells its products through its own website, prominent retail stores and pharmacies as well as all the leading ecommerce portals. It has also stepped into the international market and has a strong overseas presence.
Founded by alumni of Stanford University Graduate School of Business and ISB, Hyderabad, this ISO certified company is indeed revolutionizing beauty care by harmonizing body, mind and soul.
As a Finance Controller(CA), you will be responsible for controlling, optimizing and structuring the business expenses( vertical wise ), ensuring targeted cost of doing business resulting in increased revenue per person,rRevenue per SKU, revenue per customer.
What you will do:
Planning, budgeting and forecasting
Developing a framework and providing guidance on planning, budgeting and forecasting to various functions and businesses and ensuring adherence to corporate guidelines
Performing financial reporting, ad-hoc business analyses and financial modelling
Presenting recommendations to category leadership on strategic decisions and planned future initiatives
Providing controllership to the business and building processes that augments transparency and improves controls
Historical trend analysis of capital and operating expenditures for budget creation and decision support
Consolidating and monitoring annual budgets and forecasts received from various functions and SBU Heads
Facilitating financial reviews with business group and working with category leader to ensure effective finance and cost management
Managing financial planning and analysis, forecasting product lines using the key input levers to the business– pricing, selection and convenience
Facilitating weekly/ monthly/ quarterly reviews (MBR, QBR) with data analysis and follow through with category leader on actionable items for improving business metrics over a period of time
Providing commentary for budget vs. actual result variations
Candidate Profile:
What you need to have:
Qualified CA/ICWA with 3+ years of post-qualification experience
In-depth knowledge of costing, reconciliation, planning, budgeting and forecasting
Experience developing financial reports and metrics
Looking for Full Stack PHP Developer who has experience of Frontend and Backend Both
Has worked on atleast 2 commercial projects that are live
Should be able to work with team
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Palak Talwar
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It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
Subodh Popalwar
Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Prachi Kodle
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It was important I find work with a good tech stack at a company with good work culture and good pay. The jobs that Cutshort recommended to me felt like they were made for me!
Palak Talwar
Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
Subodh Popalwar
Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
Prachi Kodle
Senior Software Engineer (UI), DeepIntent
It was important I find work with a good tech stack at a company with good work culture and good pay. The jobs that Cutshort recommended to me felt like they were made for me!
Palak Talwar
Visual Designer, Neysa Networks
It’s important to me that I am able to contribute in a way that is valuable for me as well as the company. When I came across Cutshort, I was able to find a role in a completely new industry and trustworthy people to work with.
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