HyperVerge
https://hyperverge.coAbout
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Jobs at HyperVerge
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HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge’s Fintech Platform for customer on-boarding, identity verification, fraud check and other services.
This is a chance for you to be working based out of our Client location in Navi Mumbai -- Biggest Indian PSU Bank featured in Fortune Global 500 list
As a Product Support Engineer, you will be responsible to represent HyperVerge and communicate with enterprise customers via telephone, or email for technical/general issues faced by them. To ensure that customer queries are resolved within the SLA and that customers are informed periodically about the status of issues faced by them.
OUTCOMES EXPECTED:
1. Customer Support
- Be the face of HyperVerge for Enterprise Customers on Product/application support. Ensure that their queries are responded to and resolved within the SLA
- Regularly update the customers on queries raised by them with an objective of keeping them informed about the state
2. Issue Management
- Manage the life cycle of the issues reported by Customers through basic diagnosis, documentation of diagnosis and routing of the problem to relevant team
- Act like a representative of the Customer following up with the internal teams to ensure that the issues are resolved within the committed timeline
- Ensure Issue Resolution Dates are within internal SLA. If not, escalate it to the right team member as per internal Escalation Policies
3. Product Understanding:
- Develop an in-depth understanding of HyperVerge's product and technology by troubleshooting, reproducing and determining the root cause for customer reported issues
- Work closely with Product and Engineering teams to find ways to improve the product
- Understand customer challenges and advocate for their needs with cross-functional teams like product management or software engineering
4. Support Process Improvement
- Constantly aim to make the Support Process more efficient by automating regularly performed mundane task
- Work with Product Team for creation and maintenance of the Issues Run Sheet so as to make resolution of future issues more efficient
- Document each and every issue faced by the Customers with the aim of creating a Knowledge Base for future use
- Document troubleshooting and problem resolution steps
Requirements
- Engineering Graduate from CS/IT
- 4 - 7 years of product/application support experience for a SAAS Product
- Excellent written and verbal communication via phone, email and in-person meetings
- Knows programming in at least 1 popular Programming language (Java, JavaScript, Python, etc)
- Experience working in a product-based startup environment will be an added advantage
- Good interpersonal skills
- Willingness to learn new technologies
COMPETENCIES:
1. Clarity and Decision Making
- Has the ability to effectively respond to situations without losing the clarity of long term purpose.
- Has the grasping to understand various boundary conditions in complex situations.
- Uncommonly good at managing difficult situations, escalations, product, people and partnerships related decisions
2. Customer Support
- Capable of taking complete ownership of the issues raised by clients from all channels
- Knowing the products supported in-depth to be able to understand the root cause of issues without involving internal development teams
- Should have basic coding/scripting skills
- Proficiency in common service desk softwares and tools for testing the product
- Ability to work with the clients and internal teams to replicate issues that are reported
3. Customer Delight
- Should take pride in providing high quality service to the client
- Should be assertive of the quality of service being provided to the client as non-negotiable
- Does not cut corners ethically. Earns trust and maintains confidence. Does what is right and not just what is politically expedient.
4. Hard Work and Persistence
- Possesses a strong willingness to work hard and sometimes long hours to get the job done. Demonstrates determination and willingness to go the distance to get something done
5. Flexibility and Adaptability
- Adjusts quickly to changing priorities and conditions.
- Copes effectively with complexity and change.
- Demonstrates ability to learn new things
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
DESCRIPTION
HyperVerge is a global deep tech AI company serving clients across India, Africa ASEAN and US regions. Our market-leading AI technology is ranked among the bests on the globally reputed leaderboards such as NIST. Our AI products are used by large enterprises like Jio, Vodafone, Airbus, SBI, Bajaj, ICICI Securities and unicorns such as Grab, Groww, Byjus, and Cred for verifying the identities of their customers and preventing fraud.
We have powered more than 500 million (~7% of the world’s population) ID checks in the last three years!
MISSION:
As part of our rapid growth plan, we are looking to onboard a dynamic and ambitious salesperson in our India Sales team. This team member will be a hunter and be responsible to generate new recurring revenue by acquiring new customers for HyperVerge’s products
OUTCOMES EXPECTED – FIRST YEAR:
Goals
- Develop a deep understanding of HyperVerge technology and products within the first month
- To acquire 12+ new logos and thereby generate $75K New MRR (~$300K New Total Revenue) for HyperVerge by End of March 31, 2023.
- Consistently achieve and exceed mutually agreed upon monthly sales goals
RESPONSIBILITIES
- Sales Execution
- Drive new revenue by taking charge of the full sales cycle following the established sales process. You will primarily be responsible for leading qualified opportunities to closures. In addition, you will also be expected to hunt, prospect and qualify a certain number of leads every month as these are key skills for a salesperson to always sharpen.
- The role is a combination of both Inside Sales and Field Sales. Travel to client offices as necessary.
- Closely collaborate with various internal teams as necessary.
- Sales Strategy:
- Build a strategically selected list of target clients (with the help of the Sales Leader)
- Exploring new markets/target segments
- Assist the Product team in meetings to understand problems clients are facing
- Constantly refine our Go-to-Market approach based on sales objectives and market situation.
- Collaborate:
- Constantly evolve and collaborate to find methods to connect and pitch to top-level executives and decision-makers at prospects
- Establish a clear use case and manage pilots with measurable business impact
- Collaborate with internal teams to launch new publisher-focused products with your partners
- Collate and interpret partner feedback to facilitate improved products
- Share and build a best-practices knowledge base to share with current and future sales team members
- Ownership:
- Be the primary point of contact for your client stakeholders and be fully responsible for driving client conversation from HyperVerge.
- Proactively share insights and learnings from client conversations
- Reporting and Insight Generation
- Ensure CRM is always updated.
- Work with Sales Leader in generating insights on how to make the sales team more efficient.
REQUIREMENTS
- 1+ years of experience with B2B Saas sales functions, and has the necessary mindset to scale with an established sales process.
- Has handled accounts of ACV of $50K and above
- Excellent written and verbal communication via phone, email and in-person meetings
- Good to have - deep understanding of onboarding and KYC processes in B2C companies
- Travel - 25% domestic travel required for client engagements
COMPETENCIES:
- Hunter
- Understands clearly what it takes to generate New Revenue - identify a lead, generate interest, discover problems and is energized by (at least not afraid of) difficult situations, conversations, negotiations, conflict, rejection, etc.
- Competitive and result-focused
- Spends 80% of focused time on creating new revenue (Exceeds revenue and pipeline targets)
- Execution
- Be great at the execution of an established process.
- Be able to adapt to emerging situations as far as key values/boundary conditions are being met.
- Domain Knowledge and network
- Good track record of selling to the Financial Services industry (preferable)
- Knows decision-makers and has a working relationship across organizations in the industry
- In-depth understanding of one of these - lending, insurance, securities, credit cards or mutual funds and an understanding of the critical industry problems
- Analytical and Problem-Solving Skills
- High grasping power - Quick to understand and absorb qualitative or quantitative data and draw insightful conclusions from it
- Strong attention to detail - does not let important details slip through the cracks
- Learning
- Intellectual curiosity - loves to ask questions and is genuinely interested in learning the client's needs
- Enthusiastic about learning and trying new approaches, best practices, and ideas and not overly attached to what has worked in the past
- Work ethics
- Proactively pursues the company mission with a high degree of energy and daily activity.
- Follow-through on Commitments to both clients and team member
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
Description
ABOUT HYPERVERGE
Hyper /ˈhʌɪpə/, Beyond, above, above normal
Verge /vəːdʒ/, To be on the edge or margin; border
HyperVerge is a deep tech AI company that works in BFSI and Geospatial industries in India, Vietnam, and the US. Our home grown AI powers large enterprises like Jio, Airbus, SBI Card, Bajaj Finserv, etc, and startups like EarlySalary, MoneyTap, ZestMoney, Kissht, etc. Our code powered 410 million AI based automated ID checks in India in 2019 and 2020!
MISSION
As part of our rapid growth plan, we are looking for a dynamic and ambitious Business Development Representative to help us expand HyperVerge business across multiple verticals.
You will be the front line of the company — responsible for sparking interest in people who probably don’t even know they have a need for our solutions.
OUTCOMES - FIRST YEAR:
Goals
As a BDR within the sales team who is in charge of bringing new business opportunities, you will be leading the outbound prospecting efforts and be the first touch point for the prospects.
Outcomes expected are:
- Finding new leads - hunt for new, untouched opportunities that can help you expand your markets and find more leads.
- Turning leads into qualified prospects, in order to spawn https://www.leadfuze.com/prospect-vs-lead-vs-opportunity/" target="_blank">sales opportunities
- Arrange calls and meetings between prospects and account executives or managers
- Prepare weekly/monthly/quarterly reports of sales results to the Business Development Manager
Responsibilities:
- Good market and industry knowledge - need to understand the challenges in their market, the solutions people are looking for, and the trends in and around their industry.
- Follow all methods to generate leads such as cold email, cold calls, networking, and https://mailshake.com/blog/social-selling-strategy/" target="_blank">social selling.
- In addition to online activities, networking is an effective tool in the hands of BDRs. You’re “people” people who are adept at building face-to-face relationships, which helps you build trust and eventually drive more leads.
- Social Selling- power of social media. Choosing the right platform and regularly engaging with the target can help BDRs build field authority and convince leads that they are an expert. This boosts trust and eventually generates valid opportunities.
Requirements
- 1.5+ years of BDR experience in technology sales in the BFSI sector in India
COMPETENCIES:
Creativity
- Job depends on the ability to come up with original ideas to connect with their audience
- Think outside the box and, when necessary, go off-script are the ones who will drive more qualified leads.
- Set their organization apart from competitors and find innovative ways to spark interest.
Adaptability
- BDRs spend most of their time talking to different kinds of people, engaging with leads from different backgrounds, all with different expectations.
- Being adaptable and able to deal with change quickly helps reps create a connection and drive results — regardless of the unexpected turns a conversation might take.
Active Listening
- Being able to hear the unspoken message and capture what someone is trying to communicate helps BDRs address objections early.
- As active listeners, you’re focused on the underlying meaning — understanding, not just hearing, what’s being said.
Persistence
- Understand that business development is a long-term game and that, regardless of what they’re working on, it will take time to generate the results they expect.
Curiosity
- Being curious about learning a new product, industry, or organizational knowledge can help them in their current role, but it will also help them as they grow in their career
- Should know the products and services they sell both inside and out while maintaining a clear understanding of their buyer personas, and the common challenges prospects face
- Gathering new information through internal resources, online research through blogs, training sessions from sales professionals, industry events, and meetings with their colleagues
The recruiter has not been active on this job recently. You may apply but please expect a delayed response.
NodeJS (Node.js)
JavascriptTo design, architect, develop and maintain the backend for AI products by working closely with the Deep Learning team. To ensure successful consumption of HyperVerge technology by customers through the creation of APIs, SDKs or Applications, thereby enabling productization and monetization of the Deep Learning solutions.
OUTCOMES EXPECTED:
- Interfacing with the customer, tech team members, project managers and other relevant product people for a thorough understanding of the product, use case and business objective, detailed specification and data flow for the requirement, demonstration of the solution and clarification of queries at appropriate times during the life-cycle of the product
- Preparing test cases, setting up CI/CD and integration with logging and monitoring systems for the products or platforms by the end of 6 months
- Seeking customer feedback to continuously optimize the product for great customer experience and high technical performance in areas such as hardware efficiency, latency and throughput
- Delivering a robust backend platform for the products and platforms by incorporating important considerations regarding minimal downtime, high availability, data redundancy, tight security, etc. into the design
COMPETENCIES:
Analytical and Problem Solving Skills
- Has high grasping power. Able to quickly and proficiently understand and absorb qualitative or quantitative data and draw insightful conclusions from it. Exhibits a probing mind and achieves penetrating insights. Attention to detail. Does not let important details slip through the cracks and derail a project. Generates new and innovative approaches to problems.
Efficiency and Execution
- Able to produce significant output with minimal wasted effort in a timely manner. Focuses on key priorities.
Hard Work and Persistence
- Possesses a strong willingness to work hard and sometimes long hours to get the job done.
- Demonstrates determination and willingness to go the distance to get something done.
Flexibility and Adaptability
- Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change. Demonstrates ability to learn new things.
Calm under Pressure
- Maintains stable performance when under heavy pressure or stress.
Team Player
- Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship. Works proactively without always being told what to do.
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