About Rippling
Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.
By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).
About the role
We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.
If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!
What you will do
- Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environment
- Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to administer payroll processing, quarterly/yearly taxation & filings, and banking & payments inquiries
- De-escalate and resolve issues by leveraging platform and industry expertise
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
- Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers
- Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features
What you will need
- Bachelor's degree or equivalent work experience
- Ability to work 6:30 PM IST, 5:30 AM IST
- Demonstrated experience problem-solving with attention to detail
- Organizational skills and experience improving processes
- Written and verbal communication skills
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritize
- Nice to have (not required): Bilingual in French-English
Subodh Popalwar
Software Engineer, Memorres
About Rippling
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Company Overview
Bluesapling is a fast-growing technology and digital transformation company based in Bangalore serving businesses across the globe through its world-class enterprise solutions. We are looking for people who are passionate about understanding customer needs and helping them adopt the Software solution to their advantage and a willingness to work on brand building at a young company.
Qualifications
- At Least graduation, preferably in commerce from prominent institute
- 0-1 years of experience in customer support
Skills
- High level of empathy and aptitude to help and resolve problems for others.
- Learning ability to understand the software from the end user’s perspective.
- Oral and written communication skills to help and train clients on using the software. Good hold on English and Hindi is a must.
- Knowledge of Malayalam & Telugu regional language is a must.
- Other desirable skills:
- Preferably a female candidate
- Expressive and good communication skills
- Good listener and empathetic disposition
- Proactive in anticipating customer pain points and providing feedback to the product teams on feature usage and issues.
Roles & Responsibilities
Your objective will be to ensure that client is able to extract value of our solution to the fullest. You will be the first point of contact for the client and end users of the software. You will be responsible for successful transition of the customer to our solution, for client communication and coordinating with them for conducting feature demonstration and giving training sessions. You will be resolving client queries on a real-time basis. You will also report to Product team on any major issues that clients may be facing. Uphold established standards, processes and best practices in customer service. You are expected to continuously learn and build a knowledge base by reading books, understanding business, and empathizing with our customers.
Qualification: Doesn’t matter. Skills and experience do.
Objectives of this Role
- Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
- Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
- Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings
Daily and Monthly Responsibilities
- Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
- Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
- Collaborate, problem solve, and/or strategize upcoming client meetings with team members
- Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
- Work with the sales and marketing team to drill customer references and develop case studies
Requisites
- 0-3 years of experience in communications, marketing, sales, account management, or customer success
- Strong verbal and written communication, strategic planning, and project management skills
- Analytical and process-oriented mindset
- Comfortable working across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities
- Readiness to travel to client location as and when required
Work location:
Candidates must be based out of Mumbai. Work from office @ WeWork Malad.
Salary:
We highly value talent and experience. Competitive salary or better.
Job description
Language known: English / Hindi
Industry: Healthcare / Fitness/ wellness
Education and Experience
· Candidate should be a graduate / Undergraduate
. Six months of healthcare domain would be preferred.
· Excellent Communication skills and listening skills
Responsibilities
· Have to resolve customer queries over Calls
· Answering queries politely and provide accurate replies to the query.
· Directing calls to the concerned department and services of the company
· Diagnostics Knowledge preferable
Key Skills
Customer care, Good communication skill , Telecalling, English, Hindi
- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
- Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of product/features.
- Conduct weekly, quarterly and annual customer success reports to ensure customers optimise our product/service, issues are resolved proactively and customer goals are met.
- Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.
- Identify and prioritize product updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
- Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
The ideal candidate is a motivated, organized, and creative individual who welcomes the challenges of acquiring and developing new business through sales efforts. You will build key customer relationships, identify business opportunities, and close business deals while maintaining extensive knowledge of current market conditions.
Responsibilities
Act as the initial point of contact for all client related concerns ,which indeed makes you the main communication channel between the clients and the developers.
• Cultivate strong business relationships with key decision-makers
• Proactively identify new opportunities and deliver innovative solutions to customers
• Develop market strategies by researching lists of high potential prospects Qualifications
• Bachelor's degree or equivalent experience in Business from a top University/College
• 0-1 year of sales or account management experience
• Excellent written and verbal communication skills
Requirements:-
- Excellent organizational skills.
- Customer service attitude.
- Professional attitude and appearance.
- Solid written and verbal communication skills.
- Proven work experience as a Receptionist, Front Office Representative or similar role.
- Direct visitors to the appropriate person and office.
- Answer, screen and forward incoming phone calls.
- Provide basic and accurate information in-person and via phone/email.
- Maintain office security by following safety procedures and controlling access via the reception desk.
ReLiva Physiotherapy & Rehab (www.reliva.in) is a leading, fast growing physiotherapy organisation with clinical locations in Mumbai, Pune, Hyderabad, Bangalore and Chennai, Kanpur, Jaipur, Delhi.
We are looking for dynamic & enthusiastic Customer Care Executive for our practice for the following location :-
Nerul, Navi Mumbai
Responsibilities:-
1. Attending day to day enquiries and scheduling them with respective doctors
2. Greeting patients doing follow up calls
3. Coordinating with Doctors, Patients for appointments, payments etc.
4. Maintaining patient records
5. Manage front office operations - Handle and screen telephone calls, routine mail. Provides information by answering questions and requests. receive and direct visitors and clients.
Should have Basic Knowledge of MS Office and MS Excel
Candidate should be from Nerul or able to come to the Nerul Clinic and work there.
Should have good communication skills
Speaks languages like Tamil, Telugu & Kannada.
Job Type: Part-time
Salary: ₹8,000.00 - ₹10,000.00 per month
- Smart & quick learners.
- Min 12th Pass
- Excellent communication skills
- Proficient in computer operation
- Age between 18-22 years
Follow CutshortSubodh Popalwar
Software Engineer, Memorres