Customer Support Specialist - Payroll

Java Technical Lead – Job Description We are solving complex technical problems in the financial industry and need talented software engineers to join our mission and be a part of a global software development team. A brilliant opportunity to become a part of a highly motivated and expert team which has made a mark as a high-end technical consulting. Experience: 10+ years Location: Bangalore Job Description: • Experience in Core Java, Spring Boot. • Experience in microservices. • Extensive experience in developing enterprise-scale systems for global organization. Should possess good architectural knowledge and be aware of enterprise application design patterns. • Should be able to analyze, design, develop and test complex, low-latency client-facing applications. • Good development experience with RDBMS in SQL Server, Postgres, Oracle or DB2 • Good knowledge of multi-threading • Basic working knowledge of Unix/Linux • Excellent problem solving and coding skills in Java • Strong interpersonal, communication and analytical skills. • Should be able to express their design ideas and thoughts. About Wissen Technology: Wissen Technology is a niche global consulting and solutions company that brings unparalleled domain expertise in Banking and Finance, Telecom and Startups. Wissen Technology is a part of Wissen Group and was established in the year 2015. Wissen has offices in the US, India, UK, Australia, Mexico, and Canada, with best-in-class infrastructure and development facilities. Wissen has successfully delivered projects worth $1 Billion for more than 25 of the Fortune 500 companies. The Wissen Group overall includes more than 4000 highly skilled professionals. Wissen Technology provides exceptional value in mission critical projects for its clients, through thought leadership, ownership, and assured on-time deliveries that are always ‘first time right’. Our team consists of 1200+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world. Wissen Technology offers an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation. We have been certified as a Great Place to Work® for two consecutive years (2020-2022) and voted as the Top 20 AI/ML vendor by CIO Insider. 

• The customer support team provides 24/7 high-quality customer engagement and a smooth experience.
• Serve as the primary point of contact for customers, addressing inquiries, resolving product-related issues, and guiding users through technical challenges.
• Deliver exceptional technical support by responding promptly to inbound queries, providing step-by-step guidance, and providing timely updates on open queries.
• Investigate and troubleshoot product-related issues in real-time, coordinating with cross-functional teams to ensure swift resolution and customer satisfaction.
• Contribute to creating comprehensive product documentation, tutorials, and FAQs to empower the team and enhance self-help capabilities.
• Conducting thorough testing of new features within the test environment for a better understanding of the product.
• Provide status updates and conduct periodic meetings to keep clients up to date.
• Adhering to the escalation matrix promptly to guarantee that customer issues are addressed within the specified SLA.
• Maintain the KPIs and KRAs set to ensure alignment with organizational targets and goals.
• Adhering to Standard Operating Procedures (SOPs) to ensure the team consistently provides resolutions under established standards.
• Excellent verbal communication skills with the ability to convey technical information clearly to non-technical users.
• Strong problem-solving skills, with a keen attention to detail in issue resolution.
• Customer-focused mindset, ensuring a positive and supportive experience for users.
• Technical aptitude and the ability to understand and explain complex product features.
• Proven experience in customer support or a related role, with a track record of driving customer satisfaction.
• Familiarity with ticketing systems and other support tools to streamline issue resolution processes.
• Ability to work collaboratively in a team environment and adapt to evolving product requirements.
• Eagerness to learn about the product and its capabilities.
• Excellent written communication skills ensure the technical terms are understandable to non-technical individuals.

Provide 24X7X365 NOC Support for Voice related issues

·       SMSC, SMPP, HTTP, HTTPS, SIGTRAN, SS7 experience

·       Knowledge and relevant experience on VPN and messaging nodes (SMSC, Bulk SMS, SMSR, SMS HUB)

·       Manage day to day operations of SMPP SS7 SMS NOC Customer/Vendor/Route/Rate Configuration Management, Trace Capturing & Troubleshooting

·       New clients interconnect and interconnection testing

·       Monitoring of all alarms/alerts/Performance from system and System health checklist for various nodes

·       Monitoring €“ Disk Space, log files, Dumps/logs purging, application up-time

·       Capacity management and reporting in case of possible breach of capacity

·       Answer customer emails/calls and provide timely & high level of service

·       Use a variety of tools (Ethereal/Wireshark, ping, traceroute, browser, etc.) to quickly verify reported events Head to Head testing/configuration with clients

·       Management reporting as per requirement Maintain a good understanding of all NOC processes and implement them appropriately

Skills

●      Telecom industry experience will be an added advantage.

●      Understanding of all selection methods and techniques

●      Average communicator

●      Well-organized

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Laravel developer is responsible for designing, developing, and maintaining web applications using the Laravel framework. They must have a strong understanding of PHP, MySQL, HTML, CSS, and JavaScript. Additionally, they should have experience working with other PHP frameworks and have a good understanding of software design principles.

The responsibilities of a Laravel developer may include:

• Developing, testing, and maintaining web applications using Laravel.
• Working closely with other developers and stakeholders to ensure the application meets requirements.
• Troubleshooting and resolving issues with the application.
• Writing clean, efficient, and well-documented code.
• Developing and maintaining APIs to integrate with other systems.
• Ensuring the application is secure and scalable.
• Participating in code reviews and collaborating with the team to improve code quality.
• Staying up-to-date with new technologies and best practices in web development.

Hiring of Business development executive in Greytip software pvt ltd.

Location: Bangalore and Hyderabad

Salary- upto -7 LPA

Note -immediate joiner preferred

Mandatory skills:

software sales,B2B sales, direct sales,HRMS or payroll software selling expereince would be an added advantage,ERP sales.

Short summary of the required skill sets and job role expectations

This position is an integral part of the sales and business development process within the

organization. We are looking for a passionate individual and a self-starter to execute the

company's sales strategy and be accountable for driving all aspects of revenue generation,

i.e., lead generation to closures (new customer acquisition process).

The Business Development Executive will lead and ensure the growth of the profitable new

business; develop and maintain customer relationships. This role is ideal for candidates who

enjoy selling, are achievement-oriented, and believe in achieving and exceeding sales goals

through strong collaboration with internal stakeholders and target prospects

We invite you to explore this career-boosting opportunity at Greytip for a challenging and

exciting role.

Role and Responsibilities

 Develop new business and long term account opportunities through prospecting

using a variety of lead generation methods

 Travel to customer sites and tradeshows to promote company’s products and

services

 Establish strong customer relationships by providing accurate and timely information

to customers regarding inquiries such as product features, pricing, quotes, and

issues/concerns.

 Complete RFP's and preparation of commercial proposals

 Follow up on submissions, negotiate and close business.

 Be aware of organizational growth initiatives regarding market and target customer

segments, and the company’s potential to meet customer needs

 Oversee, maintain and upgrade existing accounts to ensure ongoing client

satisfaction.

 Present product / services matching the prospect needs

 Ensure accurate and complete information is captured in CRM. Perform data quality

checks routinely.

 Achieve weekly, monthly, and quarterly pipeline funnel building targets and new

account acquisition targets

Skills and Competencies

 At least 2+ years of sales experience selling in the B2B segment. and consistently

achieved/exceeded sales targets

 Experience in the Software domain, preferably in a cloud-based platform with the

SaaS model

 Experience in the HR & Payroll domain will be value-added.

 Thorough understanding/appreciation of software product sales

 Must be extremely effective at initiating high-level contacts in accounts and have

strong presentation skills to close the sale

 Ability to generate leads and build the business in a wide-op

Build & strengthen the social media platforms for the Pre-K vertical brands and leverage Social Media Marketing engines to create engagement and increase the brand share of voice. 

Responsibilities

1. Monitor & Manage the company’s social media accounts and offer constructive interaction with users.

2. Possess good knowledge of social channel best practices, social publishing tools, and social listening platforms. Expert in reporting and key social media metrics for data-backed strategy across Instagram, YouTube, Facebook, Twitter, and LinkedIn.

3. Contributes to Annual marketing strategy by leveraging social media. Obtains market share by developing social media marketing plans and programs for our brands – EK | KK

4. Proven record of developing best-in-class and innovative social content and campaigns. Formulates high-quality novel written and visual content for the social platforms/ campaigns

5. Experience in working with influencers and understanding of how they can help reach our marketing goals 6. Develop and accomplish content strategy leading to achieving the business objective of onboarding new parents seeking admissions for their children

7. Experience in community management on digital formats

8. Experience working in coordination with other departments like sales, creative & IT

9. Agency Management & strength in working with in-house creative ops/agencies/ internal stakeholders to generate content and creatives across channels

10. Insight Development and Reporting

Candidate Profile

• MBA | PGDBM in Performance / Digital Marketing
• Experience in copy writing
• 5-8 years’ experience with a reputed brand
• Design skills and basic video edits
• Insight Mapping
• Worked on Social Media Management Tools – Hubspot/ Hootsuite or equivalent

Designation: Python/Django Developer (Backend)

Department: Software Engineering Team

Location: Whitefield (Bangalore)

Qualification: Any Computer (Graduate or Post Graduate)

Experience: 3+ years of relevant experience in building functional and efficient server-side applications using Python/Django with 2+ years of relevant experience in working with RDBMS.

Responsibilities:

1. Help design and implement functional requirements
2. Build efficient back-end features in Python
3. Integrate front-end components into applications
4. Manage testing and bug fixes
5. Prepare technical documentation
6. Collaborate with UX/UI designers to implement design into the code
7. Coach junior team members
8. Implement software enhancements and suggest improvements

Skills Required:

1. Experience with Python frameworks (e.g. Django, Flask, FastAPI)
2. Familiarity with Amazon Web Services (AWS) cloud technologies
3. Excellent understanding of REST API Development and HTTP Methods
4. Understanding of databases and SQL
5. Good experience in working with RDBMS
6. Good understanding of computer science fundamentals - data structures, algorithms, memory management, performance.
7. Knowledge of web stack - javascript, html, web frameworks like React.js is a plus
8. Good understanding of Good Troubleshooting experience and exposure
9. Ability to work with Jr engineers, mentor, guide and help them
10. Enjoys coding and problem solving
11. Good communication skills. Ability to express ideas clearly and concisely
12. Familiarity with code versioning tools (such as Git, SVN, and Mercurial)

Salary: Upto 21LPA (Negotiable)

IMMEDIATE JOINING PREFERRED!