Customer Support Specialist - Payroll

A BIT ABOUT US:

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits. Appknox has helped secure mobile apps at Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, US, and expanding rapidly. We have secured 300+ Enterprises globally.

We are a 50+ incredibly passionate team working to make an impact and helping some of the biggest companies globally. We work in a highly collaborative, very fast-paced work environment. If you have what it takes to be part of the team, we are excited and let’s speak further.

The Opportunity:

Customer Success contributes to our efforts to enhance and transform the Appknox customer experience via a customer-centric approach (building and maintaining relationships, proactively identifying potential crises that may be detrimental to the user experience, meeting, and exceeding customer expectations). Thus, helping to differentiate Appknox.This position provides the opportunity to tame different use cases across multiple industries and interact with some of the smartest individuals from other fast-growing companies that are our customers. We see this role requiring an intersection of three key skills – Business Acumen & Problem solving, Product Perspective, and People Skills.

Responsibilities:

• Manage a portfolio of current customers in the US region.
• Understand the customer’s goals, establish a trusted relationship and ensure that they are successful in achieving their business goals using Appknox. 
• Own the customer lifecycle journey from onboarding to adoption, renewal, and growth.
• Organize, analyze, prioritize, and share customer feedback with concerned stakeholders to ensure we always consider the voice of the customer.
• Drive live demos and product implementation for your customers when onboarding and support existing clients on issues and tickets.
• Prepare and collate all materials and participate with customers on QBR exercises to address existing gaps and identify new opportunities/use cases.

What An Ideal Candidate Would Look Like:

• 3+ years of working experience in a customer-facing role such as Customer Success, Technical Account Management, Customer Onboarding roles at SaaS companies for internation markets especiallly US market.
• Good communication skills especially with Enterprise customers from around the globes are necessary.
• Must have experience in upselling, cross selling and gauge customer requirements.
• Must have good presentation skills and hold of understanding customer’s business requirements.
• Will have worked on KPIs - customer retention, upsell revenue, cross sell revenue, QBR(Quarterly Business Reviews), referrals.
• Knows how to be the customer's voice in the company to ensure they get maximum value from upcoming product features.
• Must have experience of tracking product usage and instrumentation for Customer Success Management.
• May have experience driving customer advocacy programs along with Sales and Marketing teams to build customer referral, customer case studies and testimonials.

Work Expectations:

Within 1 month

• You should have a complete hold of the product and value customers are getting from it.
• Interact with at least 5 enterprise customers and receive feedback that we should be focusing on.
• Drive at least 1 QBR from existing customers.

Within 3 months

• You need to have a clear understanding of onboarding customers. 
• Suggest CR(Customer Requests) for the Product team to evaluate and consider in the product roadmap.
• Complete atleast 5 QBRs and also engage with 15+ customers from your book of business to ensure they get value++.
• Understand how to build the engagement pipeline for each of the customers you are owning and document all engagements.
• At least 1 referral from existing customers.

Within 6 months

• You should have discipline and document all of the ongoing discussions. 
• Own CS for your accounts and set up a process that needs to be implemented for better customer experience.
• We need an owner for this position who can in future build the CSM team below to drive overall customer success.

Personality traits we really admire:

• Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is an added advantage.
• Great attitude to ask questions, learn and suggest process improvements.
• Has attention to details and helps identify edge cases.
• Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
• Follows timelines and absolute commitment to deadlines.

Interview Process: 

• Round 1 - Profile Evaluation
• Round 2 - Assignment
• Round 3 - Assignment discussion with the CSMs
• Round 4- Hiring Manager
• Round 5 - HR Discussion 

Compensation:

• As per Industry Standards

We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers will include Enterprises and Fortune 500 companies.

Why Join Us:

• Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
• Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
• Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and developing our assets: the employees. We shall also support you all on that journey of yours.
• Transparency: Being a part of a start-up is an amazing experience, one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will give you the opportunity to experience it all first hand.
• Health insurance: We offer health insurance coverage upto 5 Lacs for you and your family including parents.
• Work Schedule: Flexible working environment with remote work if required.

Job Title: Business Development Manager

Location: Vashi, Navi Mumbai

Company: Grexa AI Pvt Ltd

About Grexa

Grexa is a new-age, venture-funded AI startup founded by four seasoned entrepreneurs and former CXOs of Testbook.com - Ashutosh Kumar, Narendra Agrawal, Ayush Varshney, and Arpit Oswal. Together, they built Testbook from the ground up into a $30Mn ARR business with 1,000+ employees, which was later successfully acquired by a leading edtech company. The founding team comprises IIT Bombay and IIT Kanpur alumni, each with over 15 years of experience in building high-growth digital businesses powered by cutting-edge AI.

At Grexa, we're on a mission to build the world’s first Marketing AI Agent for small businesses - a fully autonomous system that drives real revenue growth by automating and optimizing every aspect of digital marketing. Our goal is to make powerful digital marketing accessible to every small business on the planet.

We’re assembling a rockstar team to create one of the fastest-growing AI startups from India, poised to disrupt the global digital marketing space.

If you're excited about solving meaningful problems and building transformative AI products - we’d love to hear from you. Apply now and be part of this journey.

Role Overview

We are looking for a Business Development Manager with strong expertise in sales, strategy, digital marketing, and team leadership, particularly in the local business technology solutions space.

Key Responsibilities

• Lead sales operations, including lead nurturing, consultation pitching, and deal closures.
• Develop and execute smart sales strategies to deliver high conversion numbers.
• Analyze market trends, competitor offerings, and customer pain points to refine sales tactics.
• Work closely with the marketing team to optimize lead conversion through targeted campaigns.
• Conduct pricing and value comparisons to demonstrate ROI to clients.
• Oversee the entire sales pipeline, ensuring smooth follow-ups and post-sale satisfaction.
• Track performance metrics, prepare sales reports, and implement strategies for continuous improvement.

Requirements

• Proven 4+ years of experience in business development, sales and digital marketing (preferably in local business tech solutions).
• Strong expertise in sales pitch, sales strategy, digital marketing, and team leadership.
• Excellent communication, negotiation, and presentation skills.
• Comfortable with using and selling technology platform solutions
• Self-motivated, target-driven, and adaptable to a fast-paced environment.

Nice to Have

• Experience in selling digital marketing services or SaaS products to local businesses.
• Understanding of SEO and Local SEO, online reputation management, and Google and Meta Ads.
• Experience in handling high-ticket sales and negotiating long-term contracts.

JOB DESCRIPTION :

Profile: Audit & Taxation

Qualification: CA Inter (drop out)

Years of Experience: 5-6 years - 4 year plus is fine but post internship.

Salary: 50000-60000 - Try and negotitate as much as possible.

Qualification: CA Inter

Roles & Responsibilities:

Having Experience in Statutory Audits of Companies & Banks.

Having Domain knowledge of GST, ability to develop team and lead Indirect Tax Practice and Work under Pressure

Proficiency in Taxation Laws, Accounting Practices, Audit

Major experinec in Direct Taxation & Indirect Taxation

Company Audit, Income Tax Audit, Other Statutory Audit Individual Taxation, Direct and Indirect Tax Return filling and General Accounting

Desired profile of the candidate

Having knowledge of Company Audit, Income Tax Audit, Other Statutory Audit Individual Taxation, Direct and Indirect Tax Return filling and General Accounting

Strong analytical and strategic planning skills.

Having knowledge / Experience in Accounting / Direct Tax - Income Tax & TDS / Statutory Audits of Companies

Proficiency in handling Tax Softwares, Tax Portal, Accounting Practices, Audit, Excel, MS Office

Working Days -Time

6 days working

Recruiter Instructions

Complete Address

semi qulified droput with statuory auidt and txation experience

Opp. Turbhe Railway Station,

Vashi, Navi Mumbai - 400 703.

Hiring: Senior Java Full Stack Developer

Exp: 8-13 Years

Location: Bangalore-HAL Main Road [WFO 3 Days]

NP: Only Immediate Joiners

Mandatory Skills: Core Java, AWS, Microservices, ReactJS, Redux

Responsibilities

Core Java Expertise: Utilize your deep knowledge of Core Java to develop robust, high-performance server-side applications.

Spring Boot & Microservices: Design, develop, and maintain Microservices-based applications using Spring Boot, ensuring scalability, performance, and reliability.

Frontend Development: Develop responsive and interactive user interfaces using React.js and Redux, ensuring a seamless user experience.

🚀 Join the iGuru Revolution as a Dot Net Core Developer! 🌐💻

Are you ready to embark on a journey that blends innovation, education, and cutting-edge technology? Look no further! iGuru, the trailblazer in the realm of education tech, is on the lookout for a passionate and skilled Dot Net Core Developer to join our dynamic team.

Key Responsibilities:

🛠️ Crafting Excellence: Design, develop, test, and deploy stellar web applications and APIs using the power of ASP.NET Core.

🌐 Architecting Brilliance: Build the future with RESTful APIs and embrace a microservices approach for scalable solutions.

🔍 Database Dynamo: Optimize databases, master the art of complex SQL queries, and ensure seamless data handling.

🤝 Collaborative Maestro: Dive into diverse teams, grasp requirements, and translate them into actionable, tech-driven solutions.

👨‍🏫 Mentorship Marvel: Guide junior developers, fostering a culture of continuous learning and improvement.

Required Technical Skills:

🚀 C# Mastery: Profound expertise in C# and the encompassing .NET framework.

🌟 ASP.NET Awesomeness: Mastery in ASP.NET Core and the art of RESTful API design.

🏗️ Microservices Maestro: Solid foundation in microservices patterns – Service Discovery, Circuit Breaker, and API Gateway.

🔍 SQL Sorcerer: Advanced skills in SQL database, from design nuances to optimization.

🧠 OOP Prodigy: Robust grasp of Object-Oriented Programming (OOP) principles and established design patterns.

🤖 Tech Toolkit: Hands-on experience with Git, version control procedures, and asynchronous programming.

📡 Event-Driven Extraordinaire: Familiarity with event-driven architectures and tools like RabbitMQ and Kafka.

🔒 Security Sentinel: Adeptness in security protocols, CI/CD pipelines, Azure DevOps, and Agile methodologies.

💰 Competitive Rewards: Offering a salary range of ₹8 - ₹12 Lakhs per Annum.

Ready to shape the future of education tech? iGuru is your stage! 🚀 Send your resume to and join a mission that matters. Dare to make a difference! 💡 hashtag

#TechRevolution hashtag

#DotNetCoreDeveloper hashtag

#iGuruOpportunity

Role & Responsibilities

• Play an active role in designing and validating new experiences via mockups, wireframes, flow diagrams, sketches, and other UX artefacts.
• Conduct quick rounds of usability testing.
• Build strong relationships with cross functional stakeholders to drive user focus, creativity, efficiency, and product excellence.
• Effectively use quantitative and qualitative data to drive decisions and measure success.
• Collaborate with the research, product, business and engineering teams to build scalable and impactful solutions.
• Own from end-to-end 1-2 product charters and be responsible for their success along with your product team counterparts.
• Deliver the expected design support in a successful & timely fashion, for the projects that are currently in progress under your charters, while also providing a helping hand to any team-member who might require some help.

What are we looking for ?

• ... have a Bachelor's degree in Design, UX, HCI, or similar area, or equivalent practical experience.
• ... have a strong portfolio of innovative design work that demonstrates strong UX/UI design skills, curiosity, empathy, business acumen and strong drive to learn
• ... have 4+ years of industry experience in Product Design** and/or design-led practices.
• ... have experience working with cross-functional teams and stakeholder management.
• ... have the ability to quickly incorporate feedback and think about how the UI will scale in future and integrate with the rest of the product.

This person MUST have:

• B.E Computer Science or equivalent.

• In-depth knowledge of machine learning algorithms and their applications including practical experience with and theoretical understanding of algorithms for classification, regression and clustering.
• Hands-on experience in computer vision and deep learning projects to solve real world problems involving vision tasks such as object detection, Object tracking, instance segmentation, activity detection, depth estimation, optical flow, multi-view geometry, domain adaptation etc.
• Strong understanding of modern and traditional Computer Vision Algorithms.
• Experience in one of the Deep Learning Frameworks / Networks: PyTorch, TensorFlow, Darknet(YOLO v4 v5), U-Net, Mask R-CNN, EfficientDet,BERT etc.
• Proficiency with CNN architectures such as ResNet, VGG, UNet, MobileNet, pix2pix, and CycleGAN.
• Experienced user of libraries such as OpenCV, scikit-learn, matplotlib and pandas.
• Ability to transform research articles into working solutions to solve real-world problems.
• High proficiency in Python programming knowledge.
• Familiar with software development practices/pipelines (DevOps- Kubernetes, docker containers, CI/CD tools).
• Strong communication skills.

Experience:

• Min 2 year experience
• Startup experience is a must. 

Location:

• Remote developer

Timings:

• 40 hours a week but with 4 hours a day overlapping with the client timezone.  Typically clients are in the California PST Timezone.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Illustrate design ideas using storyboards, process flows and sitemaps
• Design graphic user interface elements, like menus, tabs and widgets
• Build page navigation buttons and search fields
• Develop UI mockups and prototypes that clearly illustrate how sites/apps function and look like
• Create original graphic designs (e.g. images, sketches and tables)
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colors and images

• 2-4 years experience as a UI/UX Designer or similar role
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• Up-to-date knowledge of design software like Adobe Illustrator and Photoshop
• Well versed with any of the High Fidelity Design tools (Figma, sketch or Adobe XD etc.)
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills
• MSc/BSc in Design, Computer Science or relevant field