Customer Support Specialist - Payroll

at Rippling

Customer Support Specialist - Payroll

Rippling

Company

Home

Customer Support Specialist - Payroll

at Rippling

Posted by Hema Negi

1 - 5 yrs

₹6L - ₹9L / yr

Bengaluru (Bangalore)

Skills

Customer Support

Customer Service

Customer Relationship Management (CRM)

Communication Skills

Effective communication

Product support

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees’ payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500).

About the role

We are building a world-class Support team - committed to helping customers realize the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements.

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do

Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environment
Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to administer payroll processing, quarterly/yearly taxation & filings, and banking & payments inquiries
De-escalate and resolve issues by leveraging platform and industry expertise
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers
Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features

What you will need

Bachelor's degree or equivalent work experience
Ability to work 6:30 PM IST, 5:30 AM IST
Demonstrated experience problem-solving with attention to detail
Organizational skills and experience improving processes
Written and verbal communication skills
Flexibility with changing job duties and responsibilities
Time management skills and ability to prioritize
Nice to have (not required): Bilingual in French-English

About Rippling

Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform.

About the role

If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes!

What you will do

Take charge of payroll issues for customers from start to finish - while working in a dynamic and fast-paced environment
Leverage chat, email, and video conferencing functionality to help our customers optimize Rippling to administer payroll processing, quarterly/yearly taxation & filings, and banking & payments inquiries
De-escalate and resolve issues by leveraging platform and industry expertise
Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met
Build mental muscle and become a product expert - you'll be a go-to resource for both customers and coworkers
Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features

What you will need

Bachelor's degree or equivalent work experience
Ability to work 6:30 PM IST, 5:30 AM IST
Demonstrated experience problem-solving with attention to detail
Organizational skills and experience improving processes
Written and verbal communication skills
Flexibility with changing job duties and responsibilities
Time management skills and ability to prioritize
Nice to have (not required): Bilingual in French-English

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About Rippling

Founded :

2016

Type :

Products & Services

Size :

100-1000

Stage :

Profitable

About

Rippling is a workforce management system that eliminates the friction from running a business. Today, most companies struggle with everything from routine tasks, like running payroll, to cross-functional planning, like aligning on headcount. That's because all their data related to people, processes, and systems is scattered in a hundred places. Rippling has every application you need to run your business—from applicant tracking and payroll to IT and expenses—in one place. But unlike other systems, Rippling sits on top of a unified platform. Data flows dynamically between Rippling's applications, giving every team a shared source of truth, the power to automate processes, and access to the insights they need. This allows your business to execute better, faster. Based in San Francisco, CA, Rippling has raised $1.2B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock. Get help: rippling.com/contact Licensing details: https://app.rippling.com/licensing

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