Customer Support Specialist - Payroll

IT Operations Management:

 Oversee daily IT operations including infrastructure, service desk, data center,

and network management.

 Ensure high availability, performance, and security of all IT services and

platforms.

 Implement and uphold ITIL best practices across incident, change, problem, and

service management.

 Lead and mentor the IT operations team to achieve performance and service

excellence.

 Monitor KPIs and drive continuous improvement in IT service delivery.

Presales Support for Managed Services:

 Collaborate with Sales and Solution Architects to develop tailored Managed

Services offerings for prospective clients.

 Participate in client meetings to present operational capabilities, service

models, and SLAs.

 Contribute to proposals, RFP responses, and technical documentation for

managed services solutions.

 Provide technical insights and feasibility assessments for client requirements.

Customer Infrastructure Transition:

 Lead the transition and onboarding of customer IT environments into our

Managed Services framework.

 Define and execute transition plans including discovery, documentation,

handover, and stabilization.

 Coordinate with internal teams and client stakeholders to ensure smooth

migration of services and minimal disruption.

 Identify risks and mitigation strategies during the transition phase.

Vendor and Compliance Management:

 Manage third-party service providers and ensure SLA compliance.

 Ensure adherence to industry standards, security practices, and regulatory

requirements.

 Participate in IT budgeting, procurement, and capacity planning.

You should have at least 7 years of C# coding experience.

should be well versed in following standard coding practices.

understand design and implement functionalities within timelines

should be able to implement common design patterns as and when required.

Key Tasks & Accountability:

• Collaborate with development teams and product managers to create innovative software solutions.
• Able to develop entire architecture, responsive design, user interaction, and user experience.
• The ability to use databases, proxies, APIs, version control systems, and third-party applications.
• Keep track of new development-related tools, frameworks, methods, and architectures.
• The developer is in charge of creating APIs depending on the architecture of the production application.
• Keeping up with the latest advancements in programming languages and server apps.

Skills:

• Comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries.
• Knowledge of React, Redux and API Integration.
• Experience with backend technology like NodeJs, Microservices, MVC Framework and Data Base connection.
• Knowledge on SQL/NoSQL such as MySql, mongoDB.
• Knowledge of cloud such as AWS.
• Team player with a knack for visual design and utility.

Job Description

We are building a global content marketplace that brings companies and content creators together to scale up content creation processes across 10 content verticals and 150+ content categories. Over the past 3.5 years we’ve worked with brands like India Today, Amazon India, Adobe, Swiggy, Dunzo, Businessworld, Times Group, Digit, Wittyfeed, YourStory etc. along with 350+ brand companies like BookMyShow, UpGrad, Yulu, Paisabazaar, Zivame, Yatra, Bewakoof, Imarticus Learning etc. to create content that is meticulous and customized according to our clients' needs.

We are on the path to building a global on-demand content marketplace platform that allows for collaboration, discovery and upskilling for all our creators. Now we are in a rapid expansion phase to enter into more content service offerings and engage a wide spectrum of content creators, and to facilitate all our ambitions, we are planning to launch multiple product verticals and we are looking for a QA Engineer who has a keen eye for user interaction and production functioning, and a curious mind to tangle-and-untangle them.

• We’re looking for someone who is enthusiastic, comfortable with uncertainty, flexible, great with people and isn’t afraid to roll up their sleeves and get their hands dirty.
• If you think you have the spark and a constantly simmering pot of ideas, this is the chance for you!

Job Responsibilities:

• Take ownership of the testing, identifying issues and subsequent fixing in entire PDLC
• Work with cross-functional teams to ensure quality throughout the software development lifecycle
• Conduct post-release/ post-implementation testing
• Quality review and signoff of new features
• Understand product architecture and functionality
• Create Test Case/Test script writing
• Should be ready to convert unvaried test cases into automated test scripts
• Create, maintain, and execute functional, regression, and exploratory tests
• Provide test case coverage and defect metrics to substantiate release decisions
• Provide support and assistance to business and users on reported production issues
• Creates temporary "work-arounds" for immediate customer/ end users issues
• Communicate with PMs and engineers on reported issues
• Participate in product discussions & refine the acceptance criteria
• Communicate high-value use cases and customer feedback to the product team

The ideal candidate must have -

• At least 2 years of practical experience in defining, developing, maintaining and executing test cases
• Prior experience dealing with full product development lifecycles and multiple releases
• Experience of working with Web, Mobile, and API Testing
• Basic understanding of good programming practices, architecture and design patterns
• Knowledge of Performance & Security Testing
• Solid analytical & problem-solving skills and experience of working in Agile process management methodology
• Should be excellent at communication, be able to explain ideas clearly.
• Must be extremely proactive and self-starter.
• Good knowledge of test automation tools like PyTest, Mocha, Cypress or comparable is a big plus.

Biddano  is seeking a  multi-skilled candidate with a keen eye for design for the position of Frontend Developer. He/She will be responsible for ensuring the alignment of web design and user experience requirements, optimizing web pages for maximum efficiency and maintaining brand consistency across all web and mobile pages, among other duties. 

 The ideal candidate will have strong personal accountability for results, strong commitment to teamwork in support of the company's success, adherence to ethical business practices, and comfort operating in a start-up environment with an ability to prioritize and drive actions to closure.

a start-up environment with an ability to prioritize and drive actions to closure.

Frontend Developer

Responsibilities:

• Use markup languages like HTML/JS/CSS or SCSS to create user-friendly web pages
• Maintain and improve web application and mobile applications.
• Optimize applications for maximum speed
• Design mobile-based features
• Collaborate with back-end developers and web designers to improve usability
• Get feedback from, and build solutions for, users and customers
• Write functional requirement documents and guides
• Create quality mockups and prototypes
• Help back-end developers with coding and troubleshooting
• Ensure high quality graphic standards and brand consistency
• Stay up-to-date on emerging technologies 

Skills Required:

• Proven work experience as a Front-end developer
• Hands on experience with markup languages
• Experience with JavaScript, CSS and jQuery
• Familiarity with browser testing and debugging
• In-depth understanding of the entire web development process (design, development and deployment using AWS S3 or AWS EC2)
• Understanding of layout aesthetics
• Knowledge of SEO principles
• An ability to perform well in a fast-paced environment
• Excellent analytical and multitasking skills
• B.Tech degree in Computer Science or relevant field
• Frontend technology:
• Angular 2+, typescript. (Required)
• React
• Mobile technology:
• Flutter/Dart or other Core Android/IOs development. (At Least one of them required)

• Bitbucket/GIT pipelines for automatic build and deploy.
• JIRA
• Testing with professional test cases.

Experience :

• Minimum 4-7 years of  experience as a Frontend Developer
• Masters in Computer Science, Engineering or similar relevant field