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Software Support Lead
at IDfy
Software Support Lead
IDfy's logo

Software Support Lead

Shilpa Pallikadavath's profile picture
Posted by Shilpa Pallikadavath
7 - 10 yrs
₹20L - ₹30L / yr
Full time
Mumbai
Skills
Linux/Unix
SQL
Bash
Python
Technical support
SLA
Who are we looking for?
 IDfy is looking for Software Support Lead with 7 or more years of planning, implementation and
application support.
 Must have strong presentation, interpersonal written and oral communication skills. Must have
demonstrated the ability to provide consistent, high-quality responsiveness and overall service to
clients. Need to be able to build successful relationships with clients (in-house users).
 Also have work experience in SQL, Linux, and scripting languages (Bash/Python).
Your job description
Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact
with colleagues at all levels Dynamic, energetic, motivated, positive outlook.
1. Leading and mentoring the Technical Support Team, performing scheduled staff reviews,
communicating and adhering to new procedures, policies and goals.
2. Hands-On Experience with handling complex technical support issues. Adhering to SLAs.
3. Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to
improve procedures.
4. Establishing, recommending and implementing policies to ensure the quality, timely and efficient
design of customer-oriented services.
5. Working effectively with other teams and implementing strategies to increase profitability,
productivity and overall client experience.
6. Auditing customer accounts to ensure accuracy of information.
7. Handling escalated issues from customers.
Read more
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Subodh Popalwar

Software Engineer, Memorres
For 2 years, I had trouble finding a company with good work culture and a role that will help me grow in my career. Soon after I started using Cutshort, I had access to information about the work culture, compensation and what each company was clearly offering.
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About IDfy

Founded :
2011
Type
Size :
100-1000
Stage :
Raised funding
About
We’re venture-funded (Series A) by Blume Ventures, NEA, and others, and will soon also acquire the rare distinction of being a profitable start-up! We’re constantly innovating, building, and deploying new products and services that help our clients take smarter HR decisions - speed, commitment, and healthy dollops of fun are what working at IDfy is all about!
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Connect with the team
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Subodh Popalwar's profile image

Subodh Popalwar

Software Engineer, Memorres
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