Software Support Lead

at IDfy

DP
Posted by Shilpa Pallikadavath
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Mumbai
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7 - 10 yrs
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₹20L - ₹30L / yr
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Full time
Skills
Linux/Unix
SQL
Bash
Python
Technical support
SLA
Who are we looking for?
 IDfy is looking for Software Support Lead with 7 or more years of planning, implementation and
application support.
 Must have strong presentation, interpersonal written and oral communication skills. Must have
demonstrated the ability to provide consistent, high-quality responsiveness and overall service to
clients. Need to be able to build successful relationships with clients (in-house users).
 Also have work experience in SQL, Linux, and scripting languages (Bash/Python).
Your job description
Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact
with colleagues at all levels Dynamic, energetic, motivated, positive outlook.
1. Leading and mentoring the Technical Support Team, performing scheduled staff reviews,
communicating and adhering to new procedures, policies and goals.
2. Hands-On Experience with handling complex technical support issues. Adhering to SLAs.
3. Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to
improve procedures.
4. Establishing, recommending and implementing policies to ensure the quality, timely and efficient
design of customer-oriented services.
5. Working effectively with other teams and implementing strategies to increase profitability,
productivity and overall client experience.
6. Auditing customer accounts to ensure accuracy of information.
7. Handling escalated issues from customers.
Read more

About IDfy

We’re venture-funded (Series A) by Blume Ventures, NEA, and others, and will soon also acquire the rare distinction of being a profitable start-up! We’re constantly innovating, building, and deploying new products and services that help our clients take smarter HR decisions - speed, commitment, and healthy dollops of fun are what working at IDfy is all about!
Read more
Founded
2011
Type
Products & Services
Size
100-1000 employees
Stage
Raised funding
View full company details
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