Software Engineer L3 (Managed Services) at Team Management Services (India) · Mumbai, Navi Mumbai · 5 - 10 years · ₹15L - ₹25L / yr · Posted 14 Sep 2022
Java
XML
PythonJob Description:
As a L3 analyst, you will play a key role within the Application Management team, leading services for its customer(s). This service has responsibility for the smooth daily operational running of the Client platform both in the cloud and on-premises. The Client application is business critical and centrally manages data for trading, settlement, risk, client and regulatory reporting systems. As a L3 analyst, you will be responsible for supporting complex infrastructure and application issues raised by L1/L2 support teams, and business analysts. You would also be working on client requests for enhancements, fixes, maintaining custom code, and following the best practices such as Agile, DevOps, etc.
The role is a technical role requiring a good technical knowledge of SQL/PLSQ, Core Java along with good debugging skill while supporting client implementations. You should have basic understanding on Unix system and commands. The ability to troubleshoot issues, assist users and help write specifications is essential. This position also works with product management to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments.
- Accountability and primary responsibility/duties:
- A typical day would look like as follows: -
- 40% support issues.
- 40% configuration/development work.
- 20% continuous improvement, automation, CICD, so on.
- Activities would range across the lifecycle from discovery to post-implementation support.
- Understanding client’s requirement, replicate the problem and providing the solution
- Understanding and developing new requirements coming in from BAs (Business Analysts) and customers.
- Update the existing functionality based on client needs.
- Develop changes that cater to enhancing the product and/or fixing production issues
- Prepare product releases of software components. (Java/SQL-PLSQL)
- Contribute in all phases of the development cycle. (development/Deployment/Testing, peer review)
- Create technical document for all changes made.
Required Qualifications/Knowledge/Skills
- Bachelor’s degree in Computer Science or related field
- Strong basics and working experience in following technologies: -
- Core Java.
- SQL / PLSQL coding.
- Object Oriented Programming concepts and data structures.
- Working knowledge on Unix platform
- Working knowledge on XSLT and XML handling
- Basic understanding App & web server working knowledge (JBOSS, WebLogic and WebSphere) and debugging skills.
- Advantageous to have:
- Working understanding on CICD, Dev-ops technologies.
- Queuing technologies including Kafka, MQ, Solace.
- Scripting including Python, Unix, java.
- Hands on knowledge of Dev ops processes and tools Good interpersonal and communication skills.
Shubham Vishwakarma
Full Stack Developer - Averlon
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We are looking for an experienced Application Support Engineer with strong expertise in Linux/Unix, Networking, Routing, Load Balancing, and Production Support. The ideal candidate should have hands-on experience troubleshooting application and infrastructure issues using enterprise monitoring and observability tools such as Splunk, Grafana, and AppDynamics.
Key Responsibilities
- Provide L2/L3 production support for enterprise applications and infrastructure.
- Troubleshoot application, Linux/Unix, network, routing, and connectivity-related issues.
- Monitor application and infrastructure health using Splunk, Grafana, and AppDynamics.
- Analyze alerts, logs, performance metrics, and system behavior to identify issues.
- Troubleshoot routing, load balancing, connectivity, and network-related problems.
- Perform incident investigation, troubleshooting, and root cause analysis.
- Coordinate with Network, Infrastructure, Application, and other technical teams for issue resolution.
- Handle production incidents and ensure timely resolution within defined SLAs.
- Participate in problem management and identify recurring issues.
- Perform application health checks and proactively identify potential failures.
- Maintain troubleshooting guides, runbooks, and operational documentation.
- Support planned changes, deployments, and maintenance activities.
Must-Have Skills
Application Support
Linux / Unix
Networking
Routing
Load Balancing
Splunk
Grafana
AppDynamics
Production Support
Incident Management
Troubleshooting
Required Skills & Tools
- 4–6 years of experience in Application / Production Support.
- Strong hands-on experience with Linux/Unix administration and troubleshooting.
- Good understanding of TCP/IP, networking, routing, and connectivity concepts.
- Practical experience troubleshooting load balancing issues.
- Hands-on experience with monitoring and observability tools such as Splunk, Grafana, or AppDynamics.
- Strong log analysis and troubleshooting skills.
- Experience handling production incidents and working within SLA-driven environments.
- Strong communication and coordination skills.
Preferred Experience
- Exposure to ITIL processes including Incident, Problem, and Change Management.
- Experience with scripting/automation using Shell or Python.
- Exposure to cloud environments is an added advantage.
- Experience supporting enterprise-scale applications and infrastructure.
Key Competencies
- Strong analytical and troubleshooting skills.
- Ability to work under pressure during critical production incidents.
- Strong ownership and accountability.
- Excellent communication and stakeholder management.
- Ability to work collaboratively with global technical teams.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
grafanaWe are looking for an experienced Application Support Engineer with strong knowledge of Network, DNS, Linux/Unix, and application monitoring tools. The candidate will be responsible for production support, incident troubleshooting, monitoring, and ensuring application availability and stability.
Responsibilities:
- Provide L2/L3 application and production support for critical applications.
- Troubleshoot issues related to Network, DNS, Linux/Unix, and application connectivity.
- Monitor application health, performance, and availability using Splunk, Grafana, AppDynamics, or similar tools.
- Analyze logs, alerts, and performance metrics to identify and resolve incidents.
- Handle incident, problem, and change management activities as per ITIL processes.
- Perform root cause analysis (RCA) and implement preventive measures.
- Coordinate with Network, Infrastructure, Development, and other support teams for issue resolution.
- Participate in production deployments, maintenance activities, and on-call support.
Required Skills:
- Strong experience in Application/Production Support.
- Good knowledge of Linux/Unix administration and troubleshooting.
- Strong understanding of Networking concepts and DNS.
- Hands-on experience with Splunk, Grafana, AppDynamics, or similar monitoring tools.
- Good understanding of TCP/IP, HTTP/HTTPS, load balancing, and connectivity troubleshooting.
- Experience with incident, problem, and change management.
- Strong troubleshooting, communication, and stakeholder management skills.
- Good knowledge of SQL and application log analysis is preferred.
grafanaRole Summary:
We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.
Key Responsibilities
- Provide L2/L3 production support for business-critical applications.
- Monitor applications and infrastructure using Splunk, Grafana, and AppDynamics.
- Analyze and resolve production incidents within defined SLAs.
- Perform incident, problem, change, and service request management.
- Troubleshoot application issues across Linux/Unix, SQL, and Oracle environments.
- Perform SQL queries and database-level troubleshooting to identify application issues.
- Analyze application logs, alerts, and performance metrics to identify root causes.
- Coordinate with development, database, infrastructure, and other technical teams for issue resolution.
- Participate in Root Cause Analysis (RCA) and implement corrective/preventive actions.
- Support application deployments, releases, and production changes.
- Ensure effective communication with business users and stakeholders during critical incidents.
- Identify recurring issues and drive problem management and service improvement initiatives.
- Maintain support documentation, knowledge articles, and operational procedures.
- Participate in on-call/shift support as required.
Mandatory Skills
- 6+ years of experience in Application Production Support.
- Strong experience in Incident & Change Management.
- Hands-on experience with Linux/Unix.
- Good knowledge of SQL and Oracle database support.
- Experience with monitoring and observability tools:
- Splunk
- Grafana
- AppDynamics
- Strong troubleshooting and problem-solving skills.
- Good understanding of application monitoring, logs, alerts, and performance analysis.
- Strong stakeholder management and communication skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon