Software Engineer L3 (Managed Services) at Team Management Services (India) · Mumbai, Navi Mumbai · 5 - 10 years · ₹15L - ₹25L / yr · Posted 14 Sep 2022
Java
XML
PythonJob Description:
As a L3 analyst, you will play a key role within the Application Management team, leading services for its customer(s). This service has responsibility for the smooth daily operational running of the Client platform both in the cloud and on-premises. The Client application is business critical and centrally manages data for trading, settlement, risk, client and regulatory reporting systems. As a L3 analyst, you will be responsible for supporting complex infrastructure and application issues raised by L1/L2 support teams, and business analysts. You would also be working on client requests for enhancements, fixes, maintaining custom code, and following the best practices such as Agile, DevOps, etc.
The role is a technical role requiring a good technical knowledge of SQL/PLSQ, Core Java along with good debugging skill while supporting client implementations. You should have basic understanding on Unix system and commands. The ability to troubleshoot issues, assist users and help write specifications is essential. This position also works with product management to improve the software engineering processes and practices associated with continuously building, deploying, and updating software and environments.
- Accountability and primary responsibility/duties:
- A typical day would look like as follows: -
- 40% support issues.
- 40% configuration/development work.
- 20% continuous improvement, automation, CICD, so on.
- Activities would range across the lifecycle from discovery to post-implementation support.
- Understanding client’s requirement, replicate the problem and providing the solution
- Understanding and developing new requirements coming in from BAs (Business Analysts) and customers.
- Update the existing functionality based on client needs.
- Develop changes that cater to enhancing the product and/or fixing production issues
- Prepare product releases of software components. (Java/SQL-PLSQL)
- Contribute in all phases of the development cycle. (development/Deployment/Testing, peer review)
- Create technical document for all changes made.
Required Qualifications/Knowledge/Skills
- Bachelor’s degree in Computer Science or related field
- Strong basics and working experience in following technologies: -
- Core Java.
- SQL / PLSQL coding.
- Object Oriented Programming concepts and data structures.
- Working knowledge on Unix platform
- Working knowledge on XSLT and XML handling
- Basic understanding App & web server working knowledge (JBOSS, WebLogic and WebSphere) and debugging skills.
- Advantageous to have:
- Working understanding on CICD, Dev-ops technologies.
- Queuing technologies including Kafka, MQ, Solace.
- Scripting including Python, Unix, java.
- Hands on knowledge of Dev ops processes and tools Good interpersonal and communication skills.
Shubham Vishwakarma
Full Stack Developer - Averlon
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- Provide L2/L3 production support for enterprise applications and infrastructure.
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Must-Have Skills
Application Support
Linux / Unix
Networking
Routing
Load Balancing
Splunk
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AppDynamics
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Incident Management
Troubleshooting
Required Skills & Tools
- 4–6 years of experience in Application / Production Support.
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- Good understanding of TCP/IP, networking, routing, and connectivity concepts.
- Practical experience troubleshooting load balancing issues.
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- Strong log analysis and troubleshooting skills.
- Experience handling production incidents and working within SLA-driven environments.
- Strong communication and coordination skills.
Preferred Experience
- Exposure to ITIL processes including Incident, Problem, and Change Management.
- Experience with scripting/automation using Shell or Python.
- Exposure to cloud environments is an added advantage.
- Experience supporting enterprise-scale applications and infrastructure.
Key Competencies
- Strong analytical and troubleshooting skills.
- Ability to work under pressure during critical production incidents.
- Strong ownership and accountability.
- Excellent communication and stakeholder management.
- Ability to work collaboratively with global technical teams.
Qualifications
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
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- Understanding the PeopleScout architecture and framework
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- Review application logs, perform exception analysis, monitor system performance, and identify root causes to ensure timely issue resolution and optimal application performance.
- Provide technical support to application support team
- Develop solutions to complex customer and software problems
- Assist with software design and development
- Work within an agile environment
- Deliver sprint commitments on time
- Be responsible for your own code, and work with others to improve the quality and deliver of theirs
- Document troubleshooting guides and outcomes of problems, analysis and solutions for future re-use
MUST HAVE SKILLS:
- 5 to 8 years of experience in L2 Application Support, preferably supporting SaaS products.
- Strong troubleshooting skills with Java applications, SQL, and REST APIs.
- Strong hands-on experience with Core Java (Java 8 or above).
- Good understanding of Spring Boot and Java-based enterprise applications.
- Experience troubleshooting production issues, performing root cause analysis (RCA), and resolving incidents within SLA
- Strong SQL skills with databases such as Oracle, MySQL, PostgreSQL, or SQL Server.
- Experience working with REST APIs, JSON, and API testing tools like Postman.
- Ability to analyze application logs using tools such as Splunk, Kibana, ELK, or Grafana.
- Excellent customer communication skills with experience managing client interactions and providing timely updates.
- Familiarity with ServiceNow/Jira, Linux basics, and log analysis for application support
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We are looking for an experienced Application Production Support Engineer with strong expertise in application support, incident and change management, Linux/Unix, SQL, Oracle, and monitoring tools. The candidate will be responsible for maintaining application availability, troubleshooting production issues, monitoring system performance, and coordinating with technical and business stakeholders.
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- Splunk
- Grafana
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- Strong troubleshooting and problem-solving skills.
- Good understanding of application monitoring, logs, alerts, and performance analysis.
- Strong stakeholder management and communication skills
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon