Application support Engineer

The role reports to the Head of Customer Support, and the position holder is part of the Product Team.

Main objectives of the role

·    Focus on customer satisfaction with the product and provide the first-line support.

Specialisation

·    Customer Support

·    SaaS

·    FMCG/CPG

Key processes in the role

·    Build extensive knowledge of our SAAS product platform and support our customers in using it.

·    Supporting end customers with complex questions.

·    Providing extended and elaborated answers on business & “how to” questions from customers.

·    Participating in ongoing education for Customer Support Managers.

·    Collaborate and communicate with the Development teams, Product Support and Customers

Requirements

·    Bachelor’s degree in business, IT, Engineering or Economics.

·    4-8 years of experience in a similar role in the IT Industry.

·    Solid knowledge of SaaS (Software as a Service).

·    Multitasking is your second nature, and you have a proactive + Customer First mindset.

·    3+ years of experience providing support for ERP systems, preferably SAP.

·    Familiarity with ERP/SAP integration processes and data migration.

·    Understanding of ERP/SAP functionalities, modules and data structures.

·    Understanding of technicalities like Integrations (API’s, ETL, ELT), analysing logs, identifying errors in logs, etc.

·    Experience in looking into code, changing configuration, and analysing if it's a development bug or a product bug.

·    Profound understanding of the support processes.

·    Should know where to route tickets further and know how to manage customer escalations.

·    Outstanding customer service skills.

·    Knowledge of Fast-Moving Consumer Goods (FMCG)/ Consumer Packaged Goods (CPG) industry/domain is preferable.

Excellent verbal and written communication skills in the English language

As a Mobile Software Developer your primary objective will be to design and build mobile applications for iOS platforms while actively participating in application design discussions and decisions. You will be an integral part of the development and maintenance of numerous cutting edge mobile applications. You'll utilize your expertise and your familiarity with iOS and XCode. Additionally, experience with Agile or XP methodologies or related iterative development processes will be necessary to hit the ground running and make an immediate impact. You will also utilize your knowledge of Software Development Lifecycle Tools - source control (Git, SourceTree, SVN), issue tracking, and web service integration (REST, JSON and HTTP).

Our organization moves at light speed, so the ability to work with minimal supervision while delivering excellent results will be a priority. Strong communication and information gathering skills are required to capture and interpret business and functional requirements, fill in the gaps intelligently, interpolate designs and functionality as necessary, and identify opportunities for process improvements/efficiencies. This is your opportunity to work with our talented team to design and build the next generation of our mobile applications and server backend.

RESPONSIBILITIES

• Design and build advanced applications for iOS platforms communicating with our servers
• Collaborate with cross-functional teams to define, design, and ship new features
• Unit-test code for robustness, including edge cases, usability, and general reliability
• Work on bug fixing and improving application performance and maintenance
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency

Full Stack Developer Job Description:

1. Knowledge in MERN Stack is mandatory

2. Work with development teams and product managers to ideate software solutions

3. Design client-side and server-side architecture

4. Conduct Testing & Debugging, utilize script tools & write basic codes for design specifications

5. Build the front-end of applications through appealing visual design

6. Develop and manage well-functioning databases and applications

7. Write effective APIs

8. Troubleshoot, debug and upgrade software

9. Create security and data protection settings

10. Build features and applications with a mobile responsive design

11. Write technical documentation

12. Work with data scientists and analysts to improve software

    Job summary

We are searching for a brilliant, flexible Android Developer to create novel apps that meet the needs of our target audience. To this end, the Android Developer’s Responsibilities include writing and proofreading code, liaising with coworkers within and outside of their department, and monitoring customer’s feedback. Overtime, you will also be required to create app updates.

Responsibilities

      Design and build advanced applications for the Android platform

      Collaborate with cross functional teams to define. Design, and ship new features.

      Work with outside data sources and APIs

      Unit- test code for robustness, including edge cases, usability, and general reliability

      Work on bug fixing and improving application performance

Skills and Qualifications

      Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes.

      Familiarity with RESTful APIs to connect Android applications to back- end services.

      Strong knowledge of Android UI design principles, and best practices

      Experience with offline storage, threading, and performance tuning

      Ability to design applications around natural user interfaces, such as touch

      Familiarity with the use of additional sensors, such as gyroscopes and accelerometers

      Knowledge of the open source Android ecosystem and the libraries available for common tasks.

      Ability to understand business requirements and translate them into technical requirements.

      Familiarity with cloud message APIs and push notifications

      A knack for benchmarking and optimization

      Understanding of Googles Android design principles and interface guidelines

      Proficient understanding of code versioning tools, such as Git.

      Have at least 1- 2 years of experience.

• You have an overall software development experience of 4 to 10 years
• 3+ years proficiency in Java and Spring boot
• Familiar with distributed computing and frameworks such as gRPC/ protobuf
• Understands JVM metrics, Garbage collection and performance tuning
• Experience in creating high-level design(HLD) and low-level design(LLD)
• You have a good understanding of relational database, NoSQL technologies, and REST
• Good to have experience in HTML, JavaScript, GraphQL, TypeScript, ReactJS and related toolsets
• Exposure to AWS stack/cloud computing
• Self-motivated developer who takes ownership of work
• Bachelor’s degree in Computer Science or Computing related discipline
• Experience in Product Development Environment is a plus.

Behavior Labs team:

The Behavior Labs team sits at the centre of the company and curates the Mia coach, that produces the content and insights to bring about behavior change. It pushes out to enterprise users, insights about expected performance behavior during a business period. It enables enterprises to influence the behaviors of sales personnel from encouraging early starts to push for lightning finishes. It guides enterprises on how to monitor and manage the behavioural journey that would lead to positive outcomes. Thousands of sales and customer service personnel across the globe are influenced and nudged towards behavior change that results in better performance outcomes.

The behavior lab has two key tasks – use the latest thinking in the space of BE and employee performance to enable specific user groups performance and developing a holistic understanding of the user and mining those insights to consistently fine tune the product. This team contributes towards the development of the digital design interface through which users view the nudge. The team also prepares behavioral analytics decks for clients on a regular basis.

We are looking for a new age candidate for the position of a Behavioral Researcher to work in an environment that is in the frontier of using human behavioural understanding and technology to influence behavior change amongst enterprise workers.

Key responsibilities will include:

• Generating insights about behavior from a range of data sources; developing testable propositions
• Conducting original research (e.g. small-scale experiments; feasibility studies to test interventions, qualitative research); analysing quantitative and qualitative data. Understand the trade-offs between different research methods (i.e. quant vs qual, survey vs experiment, A/B tests etc.).
• Action the use of behavioral science concepts into the development of the nudge engine. Keep a continuous watch on new developments in the BE field to adopt and apply into product design.
• Use behavioural science to create contextual information, communication ideas that can influence action amongst user groups and drive them towards a behavioural journey.
• Be intellectually curious and open to innovation but maintain objectivity to ensure that the focus remains on the scientific foundation in which the product is built.
• Good communication and influencing skills, both verbal and written, for a product development & customer facing audience. Specifically, the ability to communicate to these audiences in industry language.
• This role requires a person with curiosity and a passion for inquiry, comfort with ambiguity, and an entrepreneurial/learning mindset. Self-motivated and flexible, this person will be adept at both creative and analytical thinking.
• This is a highly collaborative role which requires the ability to work across the organisation’s product & design teams to develop appropriate ways to bridge the intention – action gap amongst users.