Associate Vice President - Quality Assurance

Role: Java Backend developer

Location: Bangalore

• 4+ years of industrial experience
• Experience in Core Java 1.8 and above, Data Structures, OOPS, Multithreading, Microservices, Spring, Kafka
• Should have the ability to analyse, design, develop and test complex, low-latency client-facing applications.
• Good development experience with RDBMS
• Good knowledge of multi-threading and high volume server side development
• Excellent problem solving and coding skills in Java
• Strong interpersonal, communication and analytical skills.

Job Description for HRSD:

ServiceNow HR Service Delivery Role Overview The ServiceNow Technical Lead is responsible for the technical design, development, and delivery of ServiceNow solutions across HRSD, and other modules. This role provides technical leadership, ensures adherence to best practices, and drives platform optimization to meet business objectives. The Technical Lead acts as a mentor for developers and collaborates with architects, product owners, and stakeholders to deliver scalable and secure solutions.

 Key Responsibilities

* Solution Design Architecture:

○ Define technical architecture for ServiceNow implementations and integrations.

○ Ensure compliance with ServiceNow best practices and enterprise standards.

 * Development Configuration:

○ Lead development of custom applications, workflows, and integrations using ServiceNow scripting (JavaScript, Glide).

○ Configure HRSD, and other modules

* Project Leadership:

○ Manage technical delivery across all phases: requirements, design, build, testing, deployment.

○ Mentor junior developers and ensure code quality through reviews and best practices.

 * Integration Automation:

○ Implement integrations with HRIS (Workday, SAP), IT tools, and external systems using REST/SOAP APIs.

○ Drive automation initiatives leveraging Flow Designer and IntegrationHub.

 * Governance Documentation:

○ Maintain technical documentation (architecture diagrams, DTS, specifications).

○ Support platform upgrades, patching, and performance optimization.

 * Stakeholder Engagement:

○ Collaborate with business analysts, product owners, and client teams to translate requirements into technical solutions.

○ Provide technical guidance during workshops and demos.

 * RUN:

○ Provide Support to the team (Dev, BA, client)

○ Ensure quality compliance

○ Ensure Incident resolution according to contract

○ Animate dev community

○ Active contributor to AI initiatives

•Certifications (Mandatory)

ServiceNow Certified Implementation Specialist – Human Resources (CIS-HR)

Job Purpose

• Responsible for managing and driving a team of Virtual Relationship Managers (VRM) handling

portfolio of eligible Imperia & Preferred customers in order to achieve the targets set and that all

guidelines and regulatory requirements are followed.

• Ensuring that customers get world-class services and their needs are understood and met through

financial products that the Bank has to offer.

• Consistently meet portfolio objectives defined Viz. sales, income, group product holding etc.

• Ensure adherence to Operations process aimed at zero defect transaction processing & meeting the

Audit & Compliance guidelines.

• Responsible for managing, training and motivating staff.

• All of the above parameters consistently met by the team of VRMs.

• Income generation through a right blend of enhancement of CASA balance and through cross sell of appropriate products. So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRMs also achieves the key performance parameters set

Job Responsibilities(JR) : 6 – 8 Areas

Business Achievement and Development for VRM & Team

• Ensure proper scoping is done and target / niche customers identified with ACTIVE collaboration from concerned Product/Sales Support Teams

• Ensure that the targets on liability accounts, through the channel (Branch and direct sales), are met under all parameters specified.

o Meet value target for Liability Balances of the customers

o Ensure quality of sourcing is maintained and depletion rates are controlled.

o Ensure that Salary credits reach or exceed the expect Salary Credit targets

• Ensure that all managed portfolios are effectively managed through VRMs and that set targets on each of the portfolios is reached.

• Also, Team Manager has to ensure seamless servicing of customers.

• VRMs are made aware of the Scorecard targets & Portfolio Benchmark.

• Ensure that the High Net worth individuals are persuaded to avail the private banking products and services (advisory, etc.)

• Ensure that there is cross sell to the customer on asset products as offered by the Bank.

• Ensure that the customers get credit cards and start using the same for all their transactions- credit card activation push.

• Income to be generated at a customer level.

• Ensure that cross sell targets on Third Party Products is met for the Unit

• Ensure Staff are trained on product knowledge and requisite certifications

• Engaging with bottom 20% performers and identifying ares of improvement and demonstrating the How.

• Review Daily Sales Report of the staff and provide guidance on ways to improve on the same

• Managing and monitoring performance of all the sales resources

o Productivity of Liability and Non Liability sales staff

• Attrition control of customers

o Includes persuading the customer to continue and if required renew FD’s

§ Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attrite

o Ensure that the marketing analytics list on possible attrite, is called and retained

• Ensure that there is no revenue leakage

Customer Service / Customer engagement

• Plan monthly/ weekly/ daily contacts for the team of VRMs basis the contact policy & track implementation

of the interaction plan.

• Effective planning & implementation of event based trigger, birthday calls, campaign calls and other defined

objectives for customer contacts.

• Ensure that VRMs offers highest quality of service to the customers and meets expected Service Quality standard by educating the customers to use the Digital Banking mediums for their banking transactions /

needs. This is measured iva call evaluations and Sup

Reviews

• To review contact attempts versus successful contacts and analyze reasons for non-contactable customers.

• Ensure VRMs make regular contact with customers for service as well as business updates.

• Adequate logging of complaints, Reviewing & Resolving all complaints received (VRM, self, branch, other units) within the stipulated TAT

o Monitor all complaints received and ensure that they are closed within TAT

o Improve customer communication on closures

o Check with customers if the process of complaint has been managed well

o Ensure no escalations happen

o Preventive complaint management

o Asking for feedback from customers, who are not complaining

o Discussing with staff the importance of getting feedback from customers on a regular basis

• Periodic review of customer base i.e. Contactibility,

Eligibility, Product penetration & profitability. Take appropriate action to activate every customer / improve

the product penetration & profitability of the customer to become a Primary Banker for the customer.

• Carry out VoC to assess strengths and to ascertain possible improvement areas of the VRMs basis customer feedback. Take appropriate action- reward the VRM for appreciations/ corrective actions as required.

• Monitoring implementation of Sales Process.

Business Generation / Sales Tracking

• Track business generation and income for each VRM in the team on a daily basis, and take due steps.

• Review leads generated by each VRM and ensure real time lead status availability.

• Ensure VRMs actively track their leads, keep customer regularly updated on the lead status & complete the lead closure within a reasonable timeline, basis product.

• Tracking and highlighting possible customer issues on account of improper lead management.

Supervisory Reviews frequency to assess effectiveness of customer interactions by the VRM.

• Check profiling done by the VRM to ascertain effectiveness.

• Basis interaction logs captured by the VRM & discussions with the VRM, provide directional inputs on customer interactions & business generation.

• Demonstrate “how”.

• 220 Sup Reviews per month

Operations

• Conduct internal checks on a regular basis & share a feedback with VRMs on time to time.

o Lead file maintained by VRMs

o Requests captured by VRMs

o CRM Interaction

• Ensure seamless handling of operations areas such as customer requests, transactions, reversals etc.

• Handling queries of VRMs on floor and provide resolution.

• Ensure timely responses to customers through call out/ e-mail as applicable.

• Handle 1st level escalations and ensure satisfactory resolution to the grievances.

• Ensure judicious utilization of financial and non- financial authority.

• Carry out periodic checks to ensure team adheres to Audit & Compliance guidelines.

Audit and Service Quality

• Ensure all laid down system and process are followed as stipulated by Audit and Senior Management

• Monthly / Periodic Verification of Auditable items.

• Review of CRM Interactions & Lead Quality

 MIS - Reporting and Analysis :

• Ensure timely and accurate updates of all portfolio

performance parameters.

• Maintain track of VRM performance w.r.t leads, conversions, income, achievement of portfolio parameters etc.

 Staff Management

• Ensure that all VRMs are adequately trained on the

Products of the bank and sales process

• Ensure that all VRMs are trained on the process to be followed (including amendment with new circulars)

• Be aware and make VRMs aware of various policies of the bank with regard to customer service and compliance

• Monitor productivity and give guidance on improving the same in conjunction with the Line Manager / Unit Head.

• Ensure that all VRMs are sent for class room training on a regular basis

• Ensure that nominated VRMs attend training sessions conducted by HR, without fail.

Key Responsibilities

• Develop, test, and maintain responsive web applications using Angular (latest versions).
• Create reusable UI components using TypeScript, HTML5, CSS3, and JavaScript (ES6+).
• Integrate front-end applications with RESTful APIs and backend systems.
• Collaborate with UX/UI designers to deliver intuitive user experiences.
• Optimize applications for maximum speed and performance.
• Conduct code reviews and ensure adherence to best practices.
• Troubleshoot, debug, and enhance existing applications.

Requirements

• 4–6 years of professional experience as an Angular Developer.
• Strong proficiency in Angular (latest versions), TypeScript, HTML5, CSS3, JavaScript (ES6+).
• Good understanding of RxJS, services, dependency injection, and state management (NgRx or similar).
• Experience in integrating APIs and working with version control systems (Git).
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced, collaborative, on-site environment in Delhi.

If interested kindly share your 82008 31681

 PlanetSpark is on the lookout for a Business Development Associate at our Gurgaon office!

Join us in the dynamic Ed Tech industry and take charge of inside sales. Check out the key details below:

Job Title: Business Development Associate

Location: Gurgaon

Work Setting: Office-Based (WFO)

Industry: Ed Tech

Functional Area: Inside Sales

Shift: Day Shift / Night Shift (optional)

Roles & Responsibilities:

As a Business Development Associate, you will:

Help students choose the perfect learning course from our educational offerings.

Kickstart phone conversations with parents who've experienced demo classes for their kids.

Nurture potential customers and seal the deal within the sales cycle.

Effectively communicate with leads through email and calls.

Keep precise digital records of call information.

Achieve monthly sales targets and meet input metrics.

Hiring Criteria:

Training Period: 21428 (Stipend)

Salary Range (CTC): 6.6 LPA (4.02 LPA fixed + 2.4 LPA variable)

Required Skill: Excellent Communication

Experience Required: 0-3 Years (Freshers welcome!)

Minimum Education: Graduation

Graduation Years: 2018-2024 passouts

Important Criteria:

Willingness to work 5 days a week.

Thrive in a startup environment with high-intensity learning and rapid growth.

Job Location: Gurugram

• Responsible for leading and overseeing all operations in the company with Ownership

• Understand the entire Logistics process flow and drive the Operations team to achieve

maximum efficiency.

• Assisting in recruitment of Operations & Supply teams along with the support from HR

team

• Distribution of sales targets amongst the team members to ensure that the monthly

targets are achieved.

• Coordination with the different stakeholders and teams for smooth operations

• Updating the management team with progress, challenges, and developments on a

periodic basis.

Job Code: Job Title: AADM Band: 5(a)

Reporting To: Office Head Function – Agency - Sales Department: Agency

JOB SUMMARY:

 Responsible for

Agent Recruitment

Agent Development

Meeting Business goals

KEY RESPONSIBILITIES:

 Develop various sources of agent hiring and build a team of Agents

 Ensure product knowledge by Max Life Insurance ways of training

 Field demonstration (FODs)

 Work closely with Agents on planning and reviewing of activities and goals

 Achievement of monthly, quarterly & yearly business plans

 Ensure Company's product mix sales ration and adhere to the business norms

 Hold periodical customer meet to understand customers' pulse and product needs

 Ensure customer queries are responded to satisfactorily as per Max Life Insurance standard

 Eligibility Criteria: Any Graduate / Post graduate with good experience in sales

OTHER RESPONSIBILITIES:

 HO co-ordination

 Sales promotion activities

 Assist in overall running of the Office

 Experience- 2-6 years in Sales

MINIMUM EDUCATION:

 Graduate preferably with an MBA

MINIMUM/SPECIFIC EXPERIENCE:

 Graduate

 Minimum of 2 years of experience in sales and sales management, recruitment, supervision and

development of people, Preferably in BFSI.

 Should have local market exposure and experience in process driven, quality sales organizations graduate

preferably with an MBA