SDET Engineer

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Immediate opening for a Senior Technical Trainer for our company Vy TCDC

(https://www.vytcdc.com/) in Karur

We are back in the office so no work from home.

Role: Technical Trainer

Minimum exp: 0 to 4yrs exp

Job Types: Full-time, Regular / Permanent

Location: Karur

Notice Period: Expecting immediate joiners

Job Description

• Design effective training programs

• Train all candidates

• Conduct seminars, workshops, individual training sessions, etc.

• Monitor candidate performance and response to training

• Strong Knowledge of React Js, Java , React Native, Angular, Node Js,Java , Python, Full Stack Development.

• Conduct seminars, workshops, individual training sessions, etc

• Conduct evaluations to identify areas of improvement

• Experience Level: 2+ Years
• Extensive iOS development experience (iOS SDK, XCode, Objective C, Swift)
• Excellent understanding of iOS UX/UI guidelines/best practices and the ability to engage with the creative team to deliver pragmatic solutions, balancing design, quality, and velocity, iOS app architecture and use of design patterns.
• Strong OO & Objective-C skills, with an appreciation for pragmatism and simplicity in code
• Good Communication Skills.

Roles and Responsibilities

• Managing Availability, Performance, Capacity of infrastructure and applications.
• Building and implementing observability for applications health/performance/capacity.
• Optimizing On-call rotations and processes.
• Documenting “tribal” knowledge.
• Managing Infra-platforms like Mesos/Kubernetes,CICD,Observability (Prometheus/New Relic/ELK),Cloud Platforms (AWS/ Azure),Databases,Data Platforms Infrastructure
• Providing help in onboarding new services with production readiness review process.
• Providing reports on services SLO/Error Budgets/Alerts and Operational Overhead.
• Working with Dev and Product teams to define SLO/Error Budgets/Alerts.
• Working with Dev team to have in depth understanding of the application architecture

          and its bottlenecks.

• Identifying observability gaps in product services, infrastructure and working with stake

          owners to fix it.

• Managing Outages and doing detailed RCA with developers and identifying ways to

          avoid that situation.

• Managing/Automating upgrades of the infrastructure services.
• Automate toil work.
•  

Experience & Skills

• 6+ years of total experience
• Experience as an SRE/DevOps/Infrastructure Engineer on large scale microservices and infrastructure.

• A collaborative spirit with the ability to work across disciplines to influence, learn, and

         deliver.

• A deep understanding of computer science, software development, and networking principles.
• Demonstrated experience with languages, such as Python, Java, Golang etc.
• Extensive experience with Linux administration and good understanding the various

linux kernel subsystems (memory, storage, network etc).

• Extensive experience in DNS, TCP/IP, UDP, GRPC, Routing and Load Balancing.
• Expertise in GitOps, Infrastructure as a Code tools such as Terraform etc.. and
• Configuration Management Tools such as Chef, Puppet, Saltstack, Ansible.
• Expertise of Amazon Web Services (AWS) and/or other relevant Cloud Infrastructure

solutions like Microsoft Azure or Google Cloud.

• Experience in building CI/CD solutions with tools such as Jenkins, GitLab, Spinnaker,

Argo etc.

• Experience in managing and deploying containerized environments using Docker,

Mesos/Kubernetes is a plus.

• Coding and debugging pure JavaScript, polyglot and multi-lingual applications.
• Working closely with Technical Lead/Project Manager to ensure development timelines are met.
• Contribute with ideas to improve system design or streamline product delivery.
• Working with challenging applications involving Real Time Data.
• Working on different platforms including the usage of the Native SDKs provided on JavaScript.

• Strong experience in developing applications using Javascript and Jquery.
• Minimum 6 months of experience in React.JS is a must.
• Experience in any other Javascript libraries is an added advantage.
• Create different types of Charts and Graphics with the help of HTML5 Canvas, SVG etc.
• Should possess understanding of UI design and its behavior across devices (desktops to smart phones).
• Good to have worked with APIs exposed by social media sites like Facebook, Twitter, Instagram etc.
• Experience in working with data structures such as XML and JSON.
• Added knowledge of mobile development frameworks like jQuery Mobile is an added advantage.
• Good communication and problem-solving skills.
• Should be a self-starter and should have the ability to work under pressure.
• Should be passionate about sports.