Junior Software Engineer - Quality Assurance

Job Title: Customer Support Executive

Location: HSR, Bangalore

Work Mode: In-office (6 days a week)

Shift: Rotational Shifts Week-off: Rotational

About the Role:

We are looking for a proactive and empathetic Customer Support Executive to join our team. You will be the first point of contact for our customers, ensuring prompt, professional, and effective resolution to their queries, complaints, and requests across multiple channels.

Key Responsibilities

● Handle inbound and outbound customer calls, emails, and chat queries.

● Provide accurate information about products/services and resolve issues within defined SLAs.

● Escalate unresolved issues to the appropriate department and follow up until closure.

● Maintain detailed records of customer interactions in the CRM system.

● Coordinate with cross-functional teams to ensure seamless customer experience.

● Meet daily/weekly performance

Hiring: SFCC QA

📍 Location: Remote

💼 Experience: 5+ Years

Job Summary

We are looking for an experienced SFCC QA manager with 5+ years of experience.

We’re hiring a Full Stack Developer (5+ years, Pune location) to join our growing team!

You’ll be working with React.js, Node.js, JavaScript, APIs, and cloud deployments to build scalable and high-performing web applications.

Responsibilities include developing responsive apps, building RESTful APIs, working with SQL/NoSQL databases, and deploying apps on AWS/Docker.

Experience with CI/CD, Git, secure coding practices (OAuth/JWT), and Agile collaboration is a must.

If you’re passionate about full stack development and want to work on impactful projects, we’d love to connect!

Responsibilities:

• Design, build, and maintain high-performance, reusable, and reliable code.

Requirements:

• Strong knowledge of swift.
• iOS app architecture.
• REST API Integration.
• Experience in creating fluid animations using UIKit animations and transitions
• Proficient understanding of code versioning tools, such as Git.
• Familiar with APN and Firebase Push notifications.

About Hubstream

Hubstream is the world’s Investigation Operating System. Hubstream software manages hundreds of thousands of investigative leads and cases for federal governments and private companies. Our tools effectively separate low and high-value cases and build intelligence databases that help resolve future reports. Many of the most critical cases lead to arrests, rescues, website takedowns, and the publication of high-profile investigative reports.

As a Development Manager, you will need to manage the team effectively and make sure that team members are delivering to their full potential by continuously monitoring, mentoring, and guiding them both technically and personally to grow in their careers. Your performance will be measured against each team member's delivery, keeping employee morale high at work, mentoring them to grow in their career, and retaining the employee in the organization.

What you will do at Hubstream:

·       Manage Software Development project activities for multiple projects across all project phases, including initiation, planning, execution, monitoring, control, and closure.

·        Work collaboratively with development team, lead architect and the CTO to determine technical direction and approach to system design and implementation.

·       Manage the day-to-day activities of projects and staff; communicate with project teams as necessary to ensure project deliverables are on schedule and within cost parameters.

·       Make recommendations to management about schedules, prioritization, and resource allocation with input from team members.

·       Manage resource planning and organizational capacity planning.

·       Coach and train project team members on Software Development processes and best practices.

·       Providing continuous guidance and direction to the Leads to meet the client delivery & commitment.

·       Periodically conduct the meeting with the Senior Management and update the status of the delivery.

·       Regularly conduct individual team meetings to understand the need of the Team(s) and make sure they are met.

·       Develop a superior workforce and increase the efficiency of the team.

·       Periodically review the performance of each team member(s) and provide feedback to improve.

·       Conduct the year-end performance appraisal to all the team members and give the correct rating without any bias towards any employee.

·       Had experience in the Performance Improvement Program for those employees who are underperforming and continuously mentor and monitor to improve their performance.

Relevant experience includes:

·       Project Scoping

·       Controlling Process

·       Resource planning and team staffing

·       Project Management

·       People Management

·       Performance Review & Appraisal Process

·       Performance Improvement Program

Skills/Qualification:

·       B.E/B.Tech/M.Tech/MCA with good CPGA from reputed colleges/Institutes in India.

·       6 to 8 years delivery of consulting or professional services, or as a people manager.

·       Minimum 5 years of experience in a technology environment, including 2-3 years of practical professional experience in project management.

·       Minimum 5+ years of Software development experience in C#, T-SQL is a bonus.

·       Minimum 5+ years of experience in Client Interaction directly or indirectly.

·       Demonstrated experience in leading cross-functional project teams.

·       Have very good communication skills both verbal and non-verbal communications.

·       Flexible to work in different time zones like Australia, Europe & US Time zone based on the Customer's need.

·       Ability to learn and grasp concepts quickly in a fast-paced environment and guide the Team.

·       Ability to be self-directed and work with minimal supervision.

·       Strong interpersonal skills that demonstrate your knowledge, passion, and commitment to partnering with the team to help them work better.

·       Working knowledge of the Microsoft development tools (Windows / SQL Server / Visual Studio) is a value addition.

·       Demonstrated ability to work on a distributed or remote team is highly preferred.

We are looking for an IMMEDIATE JOINER - As Java Developer you will be responsible for creation and implementation of backend services (API / Microservice). 

Roles & Responsibilities:

1. Designing and developing performant REST APIs, Microservices.
2. Data Model design.
3. Participating in requirements analysis.
4. Writing clean, scalable code and   Implementing unit tests.
5. Participating in peer code reviews.
6. Optimizing the overall performance of Application.
7. Strong focus on data governance and security.
8. Be a strong Agile team member.

Skills:

1. Conceptually strong in Design Patterns and OOP
2. Hands on with technologies like Spring Boot, Java Web services/APIs (SOAP, REST, JSON, Maven, Gradle, jUnit)
3. Working knowledge with AWS is a must. 
4. Excellent understanding of data structures, threading.
5. Working knowledge with any of the Unit Test Frameworks such as jUnit.
6. Good problem-solving skills. Attention to details.
7. Should be a quick learner and keen on learning new technologies.
8. Strong in debugging, troubleshooting and performance tuning for SQL queries
9. Proficient in RDBMS (MySQL, Mssql) and NoSQL databases (mongo, HBase)
10. Excellent oral and written communication skills.

Additional Skills (Optional):

1. Exposure to Node.js / python 
2. Exposure to Lambda functions.
3. Exposure to AWS Data Storage.
4. Knowledgeable on TDD.

Qualifications & Experience:

1. BE/B.Tech, ME/MTech. 7+ years of Java development experience, including Spring, Spring Boot

Position: PHP Developer

Location: Bangalore

Experience: 2-10yrs

Salary: upto12lpa Max

Notice period: Immediate to 30day (Max)

Key skill: PHP and MySQL and JavaScript