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Customer Success Specialist
at Keka
Posted by Kumkum Shrivastava

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Hyderabad
1 - 3 years
{{200000 / ('' == 'MONTH' ? 12 : 100000) | number}} - {{600000 / ('' == 'MONTH' ? 12 : 100000) | number}} {{'' == 'MONTH' ? '/mo' : 'lpa'}}

Skills

Customer Success
Communication Skills
Analytical Skills

Job description

Job Responsibilities: - Own overall relationship with assigned clients, which include: Client On-boarding, Increasing adoption, ensuring retention, and satisfaction. - Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our product. - Develop and nurture customers for advocacy. - Work with clients aid the customer in achieving their goals. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. Qualifications: - Cheerful, Optimistic go getters - Learn-ability is more valued than skill set. - Impeccable written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - Your'e driven: No one needs to push you to excel; its just who you are. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our customers

About Keka

Keka has become the fastest growing HR and Payroll platform in India within 18 months of its launch. With a team of deep conviction and a passion for improving employee experience, we are the fastest growing HR Tech SaaS product in India. We are 100% bootstrapped David that continues to outsmart the well funded Goliath's.

Founded

2012

Type

Products & Services

Size

250+ employees

Stage

Profitable
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